The screen recordings are great. I like being able to see live customers on the site. Review collected by and hosted on G2.com.

Navigating the dashboard vs. heatmap tools could be more intuitive to find and navigate. I always struggle remembering how to get into the heat map view. And then when I do sometime the data loads properly and sometimes not. It's buggy. Also, finding recordings to replay again even a day later is often a challenge. Also, I've implemented polls before and the criteria is either unintuitive or there is a bug. It rarely if ever showed the poll according to the criteria I listed. Review collected by and hosted on G2.com.

Lucky Orange is an incredibly useful tool for understanding how customers actually interact with your website. The heatmaps and session recordings help you see exactly where users click, scroll, and get stuck — things you’d never notice just by looking at analytics numbers. Thanks to it, we’ve been able to detect small UX issues and early errors that could have affected conversions and user experience.

It’s a must-have if you care about improving your store and making decisions based on real customer behavior rather than assumptions. Review collected by and hosted on G2.com.

The only downside is that the pricing can feel a bit high for the number of sessions included in the plan. It would be great if the session limits were a bit more flexible or scaled better with growing traffic. Review collected by and hosted on G2.com.

It's very detailed in extrapolating and showing the right data about visitors, yet very simple to use. At a glance it can give you extremely useful info on traffic that help you shape your website and sales strategy.

The feature that records and lets you view the customer activity on the website as a video is the game changer, as it gives you a different point of view on what works and what doesn't. Review collected by and hosted on G2.com.

It should be more affordable. It's also not the lightest program to run on basic laptops and requires decent hardware to render. Review collected by and hosted on G2.com.

I have been using Lucky Orange for the past three years, and it has significantly enhanced how we gather insights into user behavior, which has been instrumental in driving better conversion rate optimization for our clients. One of the standout features is the interactive nature of the tool, unlike most heatmapping solutions. I love that it allows us to click through user flows in a manner identical to how a real user would, capturing insights at every step of their journey. This interactivity provides a level of detail and engagement that outshines other tools, like Hotjar, which I previously used. Setting up Lucky Orange was incredibly straightforward, as the code was simple to embed. This ease of use, combined with its powerful interactive capabilities, made transitioning to Lucky Orange an easy decision. Using it alongside other tracking solutions like Google Tag Manager and GA4 complements our efforts without friction. Review collected by and hosted on G2.com.

I find that the rate limiting could be increased due to the large volumes of users we handle. The number of sessions available can be exhausted quickly, which is a limitation when dealing with a substantial user base. Review collected by and hosted on G2.com.

I greatly appreciate Lucky Orange for its user-friendly interface, which simplifies navigating through complex tools making it accessible for our team, including those without a deep understanding of marketing analytics. The seamless integration with HubSpot adds significant convenience, allowing us to efficiently manage our needs within a single platform. I also enjoy using Lucky Orange’s features like heat maps and session recordings, which provide valuable insights into website user behavior. It's also incredibly easy to set up and manage; the process of sending invitations and creating dashboards is straightforward, which is a substantial benefit for team collaboration. Overall, the ease of navigation and integration capabilities make it an instrumental tool for our operations. Review collected by and hosted on G2.com.

I find the payment system used for Lucky Orange problematic. We utilize a service to manage payments with virtual credit cards dedicated to specific services. However, when we exceeded our contact limit, I was surprised that Lucky Orange upgraded us to the next tier without prior notice. This caused an unexpected increase in payment, which our payment system did not authorize due to the predefined limits on the virtual credit card. Although the increased payment itself was understandable, the lack of advance notification was not ideal. I strongly feel that Lucky Orange should send an additional email notification and explanation before implementing such changes automatically. Review collected by and hosted on G2.com.

I have been using Lucky Orange for about a year to track the performance of my e-commerce site, and I find this platform really useful on a daily basis. I particularly appreciate the simplicity of installing Lucky Orange with Shopify, thanks to an ultra-intuitive connection, which greatly facilitates the initial setup. The tool allows me to track traffic and actions on my site in real-time, with the valuable ability to see what users are doing, what actions they are taking, and whether they are initiating or completing purchases. This helps me make informed decisions about improving pages and user experience. Lucky Orange offers a real-time view of carts containing items, as well as information on the purchase process, which is particularly valuable for adjusting my strategies and optimizing my business. I also find that the real-time tracking feature is extremely useful for instantly visualizing user interactions on the site. Finally, I am very satisfied with the tool, which is already ultra-complete according to my experience, which is reflected in my recommendation of 10 out of 10 for Lucky Orange. Review collected by and hosted on G2.com.

I find that a possible improvement could be to add the feature of seeing the number of users by geographic area in real-time, similar to what Google Analytics offers. Review collected by and hosted on G2.com.

I have been using Lucky Orange for a month to track my website, primarily to observe customer behavior as they enter the site. I find setting up the software incredibly easy, as it only takes a minute, which is very convenient. I particularly appreciate the powerful video recording feature that allows me to analyze customer behavior in-depth, enabling me to make necessary adjustments to my website to improve its conversion rate. This feature is one of my favorites on the platform and is a key reason I would choose to purchase and use Lucky Orange again in the future. Additionally, I believe Lucky Orange provides better data and more comprehensive video recordings compared to other tools such as Microsoft Clarity, which, although free, does not perform as well. Despite being new to Lucky Orange and still learning its capabilities, I can confidently give it a high recommendation with a score of 10. Review collected by and hosted on G2.com.

I find that the video recording feature does not record the whole interaction, which limits its utility. While Lucky Orange records better data, I am limited by this incomplete recording. Review collected by and hosted on G2.com.

We are super excited about tracking individual website visitor behaviors. It is easy to see what pages users are visiting and getting stuck on. The software is super intuitive, easy to use, and easy to setup. Checking the heat maps to see where users click or scroll to is great to changing our website pages. Adding a chat feature to the website is great, especially with so many automations to create. Review collected by and hosted on G2.com.

I am struggling with creating custom events but am in touch with the support team! I wish I could create a form in the pop-up where users could input their email to go to their profile. I wish I could connect this to Brevo and/or Meta too. Review collected by and hosted on G2.com.

The heat map tracking is the reason we signed up for the tool – and what we like best. It helps us make real-time decisions about how users are interacting with our website, what they're clicking, and (even more importantly) what they're not clicking. Review collected by and hosted on G2.com.

Hitting session limits is frustrating, particularly because we're not a large or enterprise level site, so it seems like for what we pay, we should be able to gather more data each month. Review collected by and hosted on G2.com.

Lucky Orange gives me a crystal-clear view of how users interact with my website. The session recordings and heatmaps are incredibly helpful for identifying where visitors drop off or get stuck. I love the live chat feature too—it lets me proactively engage with users in real-time. The dashboard is intuitive, and I was able to get meaningful insights within minutes of setting it up. Review collected by and hosted on G2.com.

There is nothing I dislike about the software so far. Review collected by and hosted on G2.com.