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Mouseflow

4.6
(10)

Mouseflow tracks clicks, mouse movement, scrolls, forms, and more. It shows an anonymized recording of the activity from each visitor on your site - just like CCTV

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Mouseflow Reviews

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Showing 10 Mouseflow reviews
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Mouseflow review by Erdem A.
Erdem A.
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Verified Current User
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content

"Great for optimizing your website traffic and layout"

What do you like best?

It offers various tools to track what every user is doing on your website and where they click. You can see data on various heatmaps and optimize your site layout accordingly.

What do you dislike?

They use a 'credit' system. Unless you go with one of their premium packages, you won't be able to track your users forever. How much value you get really depends on how much traffic you have.

Recommendations to others considering the product

It's a very useful tool that allows you to see user behavior on your website. However, it could actually be used as a 'seasonal' tool as you may not need to actively track your website at all times. Run it, modify website, then run it again after a while!

What business problems are you solving with the product? What benefits have you realized?

We were in the process of revising our website and this tool really helped us better understand which areas of our website our users are most interested in. We could then bring these items forward to reduce friction.

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Mouseflow review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"More than just a User Analytics tool"

What do you like best?

As a web developer Mouseflow provides a very easy to use interface and implementation to any portal. The tool enables to get more insight on all of your users and know not only what they are doing but how they are doing it. The good part for this is with recordings developers can also even debug further on issues and problems the users report.

Mouseflow feedback is also very simple to use an implement and very simple for any user. This will provided instant feedback for anything the Business needs to confirm. Integrated also with slack provides a real time interaction when feedback comes through.

What do you dislike?

Platform user experience could improve so that it is more attractive and easier to understand at first.

Recommendations to others considering the product

Mouseflow can provide an easy way not only for business to get user insights but for developers to get technical insights

What business problems are you solving with the product? What benefits have you realized?

Getting user insights and feedback on how the portal User Experience is working.

What Session Replay solution do you use?

Thanks for letting us know!
Mouseflow review by Kevin Alexis V.
Kevin Alexis V.
Validated Reviewer
Verified Current User
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Amazing Feedback tool"

What do you like best?

Heat map for the sections used, is easier to find from Geo-location problems, Filtering by different options, Browsers, Devices and Custom Parameters. Easy to install and intuitive. Hide sections for security problems.

What do you dislike?

Sometimes Don't recognize the query strings.

Some sections hidden into the records.

The content got stuck in records and is hard to see the possible error.

Recommendations to others considering the product

We compare Mouse flow with others tools and is the more complete tool for feedback and recording.

What business problems are you solving with the product? What benefits have you realized?

Recognize possible error in the applications.

Sections in frequently use.

Opinions from the users what like and dislike.

Mouseflow review by User
User
Validated Reviewer
Verified Current User
Review Source
content

"Lots of great assistance and a wonderful marketing tool"

What do you like best?

If you struggle with Google Analytics like I do then Mouseflow gives you manageable insight. The ability to see where people are coming from to your site and to which pages and where they are going on the site is a real bonus.

What do you dislike?

Although it is simple to use you do need 45 minutes setup to make sure you are getting the most out of the package. I did that and they were able to resolve my queries and request for clarifications.

Recommendations to others considering the product

It solves a lot of guesswork establishing where your clients are coming from

What business problems are you solving with the product? What benefits have you realized?

Trying to understand how people are getting to our site and where are they going and Mouseflow logs this information as a recording, so you can see where people have clicked etc.

Mouseflow review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Perfect for Testing Website usability and Fixing issues"

What do you like best?

Tracking of user flow through the site, User interface navigation, and bugs and errors tracking and handing

What do you dislike?

We only use the product to improve user interface based on users navigation and track bugs and errors, so far we do not have nay dislikes

Recommendations to others considering the product

I strongly recommend mouseflow if you have a web app which use different vendor APIs and have different user demographics. I found that some User Interfaces are designed to younger audience and older audiences may find difficulty in navigating through the interface.

What business problems are you solving with the product? What benefits have you realized?

We used Mouseflow to track how users were interacting with our site and if they were experiencing any errors while navigating and interacting with our site. Mouseflow records users interaction from the moment they land on the site till they leave.

Mouseflow review by Chelsea H.
Chelsea H.
Validated Reviewer
Verified Current User
Review Source
content

"Valuable insights!"

What do you like best?

Detailed insights on page scroll percentages, click heat maps, page rendering times — tons of great insights to help you optimize your pages.

What do you dislike?

The only con is the packages are not all-inclusive - you pay per sessions. So you may not record all of your sessions, depending on which plan you sign up for - your sessions may expire during the month.

What business problems are you solving with the product? What benefits have you realized?

We are optimizing our SEO, analyzing and updating webpage design and flow, decreasing page load times and providing insights to our agencies we work with.

Mouseflow review by Administrator in Mechanical or Industrial Engineering
Administrator in Mechanical or Industrial Engineering
Validated Reviewer
Review Source
content

"Great for seeing how your Visitors Respond"

What do you like best?

The heatmap provides a good view to see how visitors click through and the analytics prove to be vital to learn more about what visitors are looking for.

What do you dislike?

Poor integration with other tools available for tracking and analysis. I do not have this concern as I use this for a personal site but there are limitations on the number of sites you can have depending on the accounts.

Recommendations to others considering the product

Taking the time to implement and use Mouseflow has enlightened me about passthrough in my site in leaps and bounds. Still more to learn but a great step in the right direction.

What business problems are you solving with the product? What benefits have you realized?

Being able to get the analytics on user retention and the path most visitors take through the site helps me capitalize on those pages or try to push more traffic to or from them to relating webpages.

Mouseflow review by Ramon C.
Ramon C.
Validated Reviewer
Review Source
content

"Learning about what the user does "

What do you like best?

I think the most beautiful part is to know how the user navigates in the portal, for example, the timeline where are the mouse at the moment and the map for all interactions.

What do you dislike?

Maybe the filter could be hard to use because are very simple I mean sometimes needs specific queries

What business problems are you solving with the product? What benefits have you realized?

tracking if the UI resolve and know if the user experience is the best

Mouseflow review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Game changer"

What do you like best?

I love how easy it is now for customer support and dev to communicate without having to bother a customer. It's just amazingly powerful for faster triage.

What do you dislike?

It's tougher to search for a particular video or URL than I would like.

What business problems are you solving with the product? What benefits have you realized?

Better customer support by being able to fix more bugs (fewer "no repro" and faster triage) and bother the customer less.

Mouseflow review by User in Pharmaceuticals
User in Pharmaceuticals
Validated Reviewer
Review Source
content

"Great feedback for marketing team"

What do you like best?

Analytics on click through & page scrolls. Great way to see what kind of content is engaging users.

What do you dislike?

There's probably more we could do with it that we weren't taking advantage of.

What business problems are you solving with the product? What benefits have you realized?

Easy to find errors. Marketing gets real data to support decisions.

Kate from G2

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* We monitor all Mouseflow reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.

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