Procore Reviews & Product Details

The interconnectivity aspect of the application really stands out to me. Everything in Procore is built around the idea that the different parts of the platform interact with each other, all within one application. It feels like an ecosystem of multiple tools that work together, rather than separate features that don’t connect. Review collected by and hosted on G2.com.

Sometimes, some of the tools don’t feel fully cohesive. A few of them have a structure or layout that doesn’t translate well across the other tools. For example, in some tools the item tables you can adjust the columns, but in another tool you can’t adjust the columns at all. In some tools you can bulk download PDFs of the items, whereas in other tools you can’t do that. Review collected by and hosted on G2.com.

I like how intuitive Procore is, especially the way the buttons are laid out. Once I understand the basic admin setup, setting up a job is very powerful. It gives me a central place for information and data about job progress that all the different parties can use, and it has a lot of helpful resources for the job. The submittals layout is great for sending submittals and revisions. Drawings and markups are valuable, and linking them to RFIs is extremely valuable to us. Its integrations and connectors are great: we connect Ignite files and use an API to connect our in-house system, so we can use data from both. The onboarding was very helpful and smooth, and I really enjoyed it. Procore feels intuitive compared with CMIC, and I see it as the gold standard for construction project management. Review collected by and hosted on G2.com.

There are little things, but one is that I can only link a submittal to one location. Sometimes a submittal, like pictures, is relevant to six or even 20 locations, and I’d like to link it to all of them so I can see it from each location. Review collected by and hosted on G2.com.

Procore is an excellent, user-friendly platform that centralizes our entire preconstruction process. The biggest upside for my daily estimating work is having contractor directories, active project bids, and all associated documents completely organized in one single space. I do not have to worry I am bidding from an outdated set of plans. Because it is an industry standard, most of our partners and contractors already use it, which makes collaboration seamless. I also recently completed an estimating certification and was impressed to discover even more hidden features and tools Procore offers that will continue to improve our workflow. Review collected by and hosted on G2.com.

I would say the one downside of Procore is that its effectiveness relies entirely on 100% user adoption across the board. While many of our industry partners use it, some contractors, subcontractors or vendors resist using the platform altogether. When a subcontractor refuses to submit their bid or documents through the portal, it forces us to manually bridge the gap, which temporarily defeats the purpose of having a single automated system. Review collected by and hosted on G2.com.

I like Procore’s punchlist and locations tools. The punchlist is amazing because we were able to assign punch items by location and send them directly to the contractors. We could use a template for a general punch item, upload it into the system, and send it directly to the contractors. The videos helped me navigate Procore and were very helpful with hands-on training. The initial setup was very simple. Review collected by and hosted on G2.com.

I feel the forms for the QR codes could be easier to access. There aren’t many directions or videos on how to print them out. It would be beneficial and easier to understand or locate if QR codes were an option on the same tabs as the locations tabs. Review collected by and hosted on G2.com.

I found Procore easy to access and navigate, with interactive items that help me know where I am, what I’m looking at, and how to access different tasks and tools. The terminology is simple, and there’s help and a lot of information available. I found the platform informative, with resources to learn how an ERP system works in construction, how a company might operate within the platform, and terminology I might encounter. It also gives me resources to further my learning as I look to get into the industry. The initial setup was straightforward, and everything was clear enough for me to get started. Review collected by and hosted on G2.com.

I will have to interact with the platform to give a more accurate review of the platform Review collected by and hosted on G2.com.

The new Procore Pay tool is a great way to streamline your subcontractor invoice payments and to give your project management team greater insights. Review collected by and hosted on G2.com.

Unfortunately, Procore’s customer service has declined significantly over the past year. I have been assigned four different representatives in less than a year. Each time, I participate in an initial meet-and-greet, explain our needs and ongoing concerns, and then often within just a few weeks—I am transferred to someone new!

This constant turnover creates a lack of continuity, forces us to repeatedly start over, and prevents concerns from being addressed efficiently. I would like to see Procore improve its account-management consistency, communication during transitions, follow through on customer concerns, and overall accountability. As a long-term customer, we need a reliable point of contact who understands our organization and takes ownership of resolving issues. Review collected by and hosted on G2.com.

1) The Tendering function: The ability to consolidate all correspondence for each tender is very helpful. I also appreciate the transparency, as well as the option to run a blind tendering process.

2) The Commitments function.

3) The Documents function: the ability to upload sizeable documents at anytime during the Tender process for each tender. Review collected by and hosted on G2.com.

In the Commitments section—specifically within the list of commitments—there isn’t an easy way to see when a commitment was created or which user created it. Having those details visible at a glance would make it much easier to track and audit commitments.

Also, adding currency symbols would be a welcome improvement, since procurement is often done with suppliers in different locations. Review collected by and hosted on G2.com.

I like best that Procore is easy to use and user friendly. There have been lots of updates to the portal such as an updated company/project view and New Open Items tab to make it easy to see what's in my court. Procore Explorer is such an upgrade as you can now see the Beta's rolling out into production and enable it on your tenant as needed before it's released to the general product. We have started to dive into Procore Pay for the compliance piece like lien waivers and payment holds. Review collected by and hosted on G2.com.

Sometimes new releases are made without proper testing that leaves things buggy and it takes a very long time to get simple things fixed like the drop-down menu for names in the template section of Observations. It's out of order and not searchable which makes it EXTREMLY difficult to find someone. The Custom fields should be accessible in all tools and is currently a limitation on Procore Pay lien waivers. This is causing issues for us as we have multiple owners on projects and being limited to only use 1 owner is causing us problems. Review collected by and hosted on G2.com.

Procore does a great job of giving access to the users in the field and on the go...and to the users in the office. BUT you have to stay on top of the constant changes. I know that in technology, change is inevitable and is necessary to keep progressing to make the user experience and results better. I do feel that we are better off than we were before. It's the flow of change that drives me crazy. At one point in time, on your screen, you could choose to opt into a Beta experience but could back out when or if needed. I noticed that I hadn't seen any of those options lately. And I was looking for something else and discovered that all beta experiences are now buried in an Admin page. While I can see that having them there is helpful, as an Admin, I don't necessarily use all of those pages, so when I choose to opt us into something, I have no idea what that does to users. I wish the users could opt into the beta on an individual basis, and then, BEFORE it is released to the masses, an email could be sent to Admins. Or maybe even a Monthly Summary listing what is available in Beta. Review collected by and hosted on G2.com.

I use the ERP Integration heavily, and while I have an easier time with it than I did when we first began using Procore 6 years ago, I still find it clunky. It is easy to miss syncing an item. It's also not an intuitive process on setting up a project, but I have worked through that with a "cheat sheet" that accommodates our operating procedures.

I know that in one of the Beta s that is currently available, selecting multiple people has become easier in Emails (more like in Correspondence). I wish that was the standard way across all modules. It is just so much easier and more efficient. Review collected by and hosted on G2.com.

I like that Procore keeps all our documents in one central location and makes them easily accessible to team members and subcontractors. It’s user-friendly, with a seamless interface that’s easy for subcontractors who aren’t as technologically advanced to use and navigate, which helps all team members. The setup has been pretty easy, though it’s still ongoing. I switched from BIM 360 because Procore is superior in every way. Review collected by and hosted on G2.com.

I think it would be nice to have a procurement log linked to a schedule, with a workflow for subcontractors to confirm orders. That’s something that still needs to be rolled out. Review collected by and hosted on G2.com.