
Intuitive user interface. My company rolled this software out to us about a year ago and I have been the one responsible for implementation and training within my department which means I use it nearly every day for one reason or another. Like all new software, there is a bit of a learning curve, but for the most part basic navigation in the Project Center and the Outlook Add-In are very simple and easy to use. Though this is an incentivized review, that has in no way affected the content. I am a huge fan of Newforma and already do recommend it to those I know. Lori and the support team have always been incredibly helpful, knowledgeable, and quick to respond. On top of that, there is a very extensive library of guides and how-tos that often answer my questions before needing to contact support. There are many features I haven't gotten to use much yet, but the Action Items, Meeting Minutes, and InfoExchange have been a huge time-saver for our group. There seem to be multiple ways to do almost everything in the Project Center which is really useful to get all users on board with whichever way is easier for them. Review collected by and hosted on G2.com.
As a general user, my team's biggest struggle has I think come from the implementation with our system. I'm told this isn't a problem with 64-bit, but my outlook 32-bit has caused NPC to crash a number of times. It's been really frustrating that the HTML5 add-in has had such limited functionality compared to the old COM add-in though thankfully some of this functionality was restored with the latest version release. I also really dislike the way email filing is processed. Not sure if this is for us specifically or just how Newforma does things, but it files for one user at a time ordered alphabetically. The problem comes when one user has an error (in my case is typically due to project number or linked folder changes) that causes the the file processing to crash, it will restart back at the top of the list then crash again when it hits the same user if the error hasn't been resolved. This has lead to many instances of employee emails not getting filed for days until someone notices and corrects the problem. I really wish there were a way for the auto-file to skip the individual user who is causing the crash so the remaining users don't see a delay in processing. Review collected by and hosted on G2.com.
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