--- title: Missive Reviews meta_title: 'Missive Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 845 reviews by the users' company size, role or industry to find out how Missive works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 845 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Missive Reviews **Vendor:** Missive **Category:** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox) **Average Rating:** 4.7/5.0 **Total Reviews:** 845 ## About Missive Are you double sending emails? Not knowing who's responding to what, or whether they've responded at all? What if your business could manage all your email accounts, including its shared inboxes like support@, sales@, info@, and accounting@, along with SMS, WhatsApp, Messenger, and Instagram—all in one place? Missive is inbox collaboration for teams that run on email—eliminating chaos and ensuring everyone is aligned. Our powerful tool simplifies collaboration and boosts productivity, breaking down silos between your business's internal and external communications. We help your team work together effortlessly. Used by over 4500 businesses, including accounting firms, logistics companies, travel agencies, and start up tech companies. -- Key features • Teams Inbox: Centralize all your communication channels into shared inboxes for efficient management across your different teams. • Internal Team Chat: Facilitate real-time collaboration and discussions within your team, directly alongside your external communications. • Automated Workflows: Create customizable rules to automate repetitive tasks and use AI to get even more efficiency. Popular use cases include auto-categorization of emails, auto-follow-up emails, automatic forwarding of receipts, and out-of-office auto-responses. • Canned responses: Save time with pre-written replies to customer inquiries, sales pitches, or to include that PDF you always need to attach when signing up a new client • Integrations: Enhance your workflow with integrations to popular tools like OpenAI, ClickUp, Asana, GitHub, HubSpot, Zapier, and many more. ## Missive Pros & Cons **What users like:** - Users love the **seamless team collaboration** in Missive, enhancing communication and streamlining workflow with shared inbox features. (343 reviews) - Users value the **enhanced communication** features of Missive, promoting collaboration and efficiency within teams. (306 reviews) - Users find Missive's **ease of use** enhances collaboration and simplifies inbox management, boosting overall productivity. (269 reviews) - Users love the **seamless integration and collaborative features** of Missive, enhancing teamwork and productivity in email management. (219 reviews) - Users value the **collaborative features** of Missive, enhancing teamwork and improving email organization effortlessly. (166 reviews) - Users appreciate the **seamless communication** capabilities of Missive, enhancing team collaboration and productivity effortlessly. (164 reviews) - Users value the **fantastic customer support** of Missive, enhancing team coordination and email efficacy. (159 reviews) - Collaboration Efficiency (146 reviews) - Helpful (140 reviews) - Efficiency (127 reviews) **What users dislike:** - Users find **missing features** such as offline support, labeling improvements, and enhanced search functionality to be limitations. (123 reviews) - Users find the **learning curve challenging** at first, requiring effort to understand and utilize all features effectively. (95 reviews) - Users find the **search functionality lacking** for locating older messages, despite some recent improvements noted. (90 reviews) - Users find the **search functionality lacking** , making it difficult to locate previous messages and labels efficiently. (72 reviews) - Users find the **steep learning curve** challenging, often needing assistance to navigate Missive's powerful features. (64 reviews) - Email Issues (56 reviews) - Poor Search Functionality (55 reviews) - Email Management (53 reviews) - Not Intuitive (52 reviews) - Inadequate Search Functionality (45 reviews) ## Missive Reviews ### 1. Missive has completely transformed the way we handle customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Missive?** One of the features I love the most is that I can organize my workflow with tiered inboxes. This has made managing my team members and customer interactions much more efficient. The ability to assign threads, collaborate in real-time, tag a team member, or tag the threads, leave notes on threads, and use shared drafts has boosted our team's productivity. The ability to manage all of our customer interactions whether through email or social media from one platform, has been invaluable. Missive has become an integral part of our customer service and I can imagine there’s no going back for us! **What do you dislike about Missive?** Understanding who has access to what and which folders are visible to certain team members has been a bit challenging, but I’m getting the hang of it. **What problems is Missive solving and how is that benefiting you?** Switching between platforms to answer client questions was a hassle. Now, everything’s in one place. Super easy! ### 2. Great tagger, but hard to find stuff **Rating:** 4.0/5.0 stars **Reviewed by:** Tony L. | Investor Relations, Marketing, ESG, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Missive?** Generally a good email service. I especially like the ability to tag teammates and comment about an email or email thread with them. **What do you dislike about Missive?** However - and I wonder if this could be linked - I often seem to have problem in finding emails. Perhaps I do not use the Send options (Send, Send and Close, Send and Archive, etc.) properly. **What problems is Missive solving and how is that benefiting you?** Ability to chat to team members without forwarding whole emails. ### 3. User-Friendly Interface Makes It Stand Out **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Missive?** How user-friendly Missive is. Also I like number of features it offers. **What do you dislike about Missive?** There are instances when emails intended for me are not delivered correctly to my inbox. **What problems is Missive solving and how is that benefiting you?** Missive brings all our team communication together — email, chat, and tasks — in one place. It cuts down the confusion from scattered messages and saves us a lot of time jumping between apps. ### 4. Missive saves us time and money every day - and keeps getting better **Rating:** 5.0/5.0 stars **Reviewed by:** Scott M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Missive?** Streamlines our work flow, we use the template emails a lot and we hop between inboxes for multiple companies and brands with ease. The whole team loves it and the design and development is carefully thought out and tested. If they make a change that perhaps isn't as popular, they also listen to customers and take the feedback onboard to adjust it for the better. Great team. We are a very satisfied customer. **What do you dislike about Missive?** There is a learning curve and it can be confusing at first for new users - but this is easily overcome. **What problems is Missive solving and how is that benefiting you?** Templates is the biggest thing we use. It speeds up our workflow considerably. ### 5. Solid Experience with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Missive?** the chat function the task function the layout **What do you dislike about Missive?** the poor search option nothing else....... **What problems is Missive solving and how is that benefiting you?** clear communication with clients ### 6. A great collaborative tool for email. **Rating:** 4.0/5.0 stars **Reviewed by:** Nathan G. | Global Distribution & Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Missive?** Daily user of Missive – Being able to tag colleagues in emails, and have relevant discussions in situ saves time creating new threads of conversations via other channels. Keeping relevant team members in the loop on vital conversations. Easy setup, integrates with gmail. **What do you dislike about Missive?** Forked messages! Sometimes, if I'm on the move and have to reply using gmail these messages don't get automatically merged with the existing thread so team members are not privy to latest comms. **What problems is Missive solving and how is that benefiting you?** Bringing inboxes together to enhance information sharing and internal collaboration on comms. ### 7. I was able to run 3 e-com support teams simultaneously in one single software thanks to Missive. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Missive?** The fact all your external communication is connected to one single software. IG, Messenger, SMS, Emails, etc. **What do you dislike about Missive?** Learning curve is hard at first. You need to check their help center. **What problems is Missive solving and how is that benefiting you?** Assigning support tickets to the right person and making sure everybody on the team has access to the same info at all times. ### 8. Missive Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Missive?** Organization and Features allowing a team cooperation and clear communication **What do you dislike about Missive?** The notes in emails should be clearer and better organized to prevent information from being scattered and difficult to follow. **What problems is Missive solving and how is that benefiting you?** Communication with clients, e-mail organization as per subject, social media communication, matters being resolved and divided per team. ### 9. Very good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Missive?** Easy team collaboration and chat Easy to assign and track tasks Customer support replies very fast **What do you dislike about Missive?** Sometimes a bit slow. AI features take time **What problems is Missive solving and how is that benefiting you?** The interface was super easy to get used to and works well with a big team. Easy access to information for the whole team. ### 10. Good tool **Rating:** 4.5/5.0 stars **Reviewed by:** Bob V. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2025 **What do you like best about Missive?** I like that it allows us to work as team more productive **What do you dislike about Missive?** Need admin tools, so that I can manage users better, right now I can create and delete accounts that is all. **What problems is Missive solving and how is that benefiting you?** We can be more efficient, it is easier to assign tasks and see the whole picture per every case ### 11. Best tool for email management with a team (and we've tried them all). **Rating:** 5.0/5.0 stars **Reviewed by:** Mike B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Missive?** The headline features that originally drew us to Missive have since been copied by competitors (team chat/tagging/collaboration on an email thread) - so anyone doing an initial comparison might not see a difference.. But I tested most of those out to see if the grass was greener - and the implementation in Missive is just so much more robust and comprehensive across the board. That''s hard to understand from a flashy sales page, and you only realise just how flexible Missive is when you get in the weeds and really start automating workflows, leveraging rules etc. Highly recommend testing it out in-depth if you're on the fence about which email system to use. As for the team, one of the best dev & support functions I've experienced as a customer. The feature updates are frequent, and very well thought out. Every experience with the support team has been great, with a quick response and resolution. In some cases, that's even resulted in a new feature or workflow tweak being rolled out in the next release. **What do you dislike about Missive?** Honestly, not much. It runs our team and does a great job of it. Would like to see some expansion of their current AI support, but I'm sure it's coming. **What problems is Missive solving and how is that benefiting you?** Runs our support function, streamlines email communication both internally and externally. ### 12. Great Organization with Labels and Team Chat in Missive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Missive?** Creating of different labels which helps for great organisation of correspondence. Chat with your team option. **What do you dislike about Missive?** So far I haven’t found anything I dislike about Missive. **What problems is Missive solving and how is that benefiting you?** Missive helps me organize different types of correspondence and in the team space I can focus only on my own area of correspondence instead of searching through the entire inbox. ### 13. Fantastic app. Could not live without it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Missive?** It literally has everything that I wish an email app could do. Every time I feel the need to do something to make my business and communication more efficient, I find it in the app. The user interface is super intuitive and everything just works. **What do you dislike about Missive?** The app is so feature rich that it took me a few months to dial it in. But that's mostly on me since it's my first time working with a collaborative Inbox. **What problems is Missive solving and how is that benefiting you?** If Missive had a live chat for my Saas, I could pretty much run my whole Support team out of Missive. ### 14. Super easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Jason T. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Missive?** chat and email in one place is very easy to use and eliminates a second platform **What do you dislike about Missive?** the list of channels is sometimes a bit overwhelming **What problems is Missive solving and how is that benefiting you?** It helps a lot with collaboration ### 15. It was really helpful and efficient. **Rating:** 4.0/5.0 stars **Reviewed by:** Ellha Jenn T. | Senior Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Missive?** The assigning feature, mentioning team members in emails to be on loop and chat on the side. **What do you dislike about Missive?** I cannot edit the shared file with a group or team member. **What problems is Missive solving and how is that benefiting you?** Opening multiple inboxes at the same time to check the client's inboxes on a daily basis. ### 16. Missive review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Missive?** how organised it allows you to be and how easy it is to collaborate with teammates **What do you dislike about Missive?** Some features can feel a bit cluttered. Its a bit difficult to have everything on one screen **What problems is Missive solving and how is that benefiting you?** it solves the problem of our team inboxes having everything shared so it easier to work when someone is on vacation or have more visibility ### 17. Missive’s AI Rules Are a Game-Changer for Email Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Missive?** Missive has completely transformed our workflow every single day. The ability to collaborate within emails has streamlined communication, eliminating endless forwarding and clutter. But the real game-changer? The new AI rules. They don’t just filter emails—they understand context, detect sentiment, and automate tasks intelligently. Setting them up was seamless, and they’ve saved us an incredible amount of time. On top of that, their customer service is outstanding—quick, helpful, and always on point. If you’re looking for a smarter way to manage emails, Missive is a must-have! **What do you dislike about Missive?** Honestly, there’s not much to dislike about Missive, but if I had to nitpick, it would be the learning curve when setting up advanced rules. While the AI rules are powerful, fine-tuning them to fit specific workflows takes a bit of trial and error. That said, their excellent support team is always quick to help, so it’s a minor issue in the grand scheme of things! **What problems is Missive solving and how is that benefiting you?** Workflow and management. ### 18. Missive streamlines internal team comm. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Missive?** We love the asynchronous & contextual communication (vs. real-time chat). The interface is clean and there are some super useful and powerful features/integrations built-in. **What do you dislike about Missive?** It takes a little while to fully understand how it works. **What problems is Missive solving and how is that benefiting you?** We use Missive for shared inboxes for customer support and async collaboration with team members who are remote/in different time zones. ### 19. Easy way to collaborate in inbox + responsive support team **Rating:** 4.5/5.0 stars **Reviewed by:** HM S. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Missive?** We've been using Missive for almost 4 years now, and it's the center of our day-to-day communications. The most helpful features are the ability to customize team inboxes, to collaborate on drafts, to chat internally on threads, and to set up finely detailed automations in Rules. We are a small team, and Missive works well for our needs and message volume. Customer support is very responsive, and we've been able to reach out easily for help and to offer suggestions. **What do you dislike about Missive?** A few areas where Missive can continue growing are improving the speed and accuracy of the search bar, and adding even more ways to finetune how sent emails appear as read/unread between users. **What problems is Missive solving and how is that benefiting you?** Missive solves the problem of internal workflows and communication surrounding all incoming and outgoing emails for our team. This benefits us by making it easier and faster to collaborate with our team members directly inside message threads. ### 20. The best Email app ever. I,m a big fan of Missive **Rating:** 5.0/5.0 stars **Reviewed by:** Evaldas M. | founding partner, architect, Architecture & Planning, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Missive?** The best I think is share conversation ant chat with team. Rules are the second most helpful. Missive have a great support. Missive have a beautiful design. There are a few flaws, but overall it's a pretty good app. **What do you dislike about Missive?** Calendars. Calendars doesn't have functionality like Google Calendars. Events doesn't have individual colors. Can't drag or move events. And second thing what do you must to do is Tasks proririty and sorting/grouping by conversation labels **What problems is Missive solving and how is that benefiting you?** Share conversation ant chat with team. You can easily share an email with your team, discuss its content, and assign tasks to team members. ### 21. Missive is great for teams **Rating:** 5.0/5.0 stars **Reviewed by:** Nick M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Missive?** Missive is an excellent email client for team collaboration. While I haven’t used other similar tools, I haven’t felt the need to—Missive has all the features I need and more. It’s now essential to our company’s operations, making both internal and external communications seamless in one place. **What do you dislike about Missive?** Can't really think of anything. Like I said, it has all the features I need and their customer service is great too. **What problems is Missive solving and how is that benefiting you?** Client communication often requires input from multiple team members. Instead of discussing responses separately, organizing emails, and managing CCs, Missive keeps everything in one place, making collaboration seamless and reducing chaos. ### 22. Couldn't imagine working with other collaborators without Missive **Rating:** 5.0/5.0 stars **Reviewed by:** Caitlynne H. | Brand Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Missive?** That I can tag people and hold a conversation within the email exchange without having to send bulky (and environmentally UNfriendly emails). It keeps things quick and clean **What do you dislike about Missive?** I don't think I have any! I truly think the platform is great and it answers all of my needs. **What problems is Missive solving and how is that benefiting you?** The sustainability of sending unneccessary emails back and forth within a company, the organization of keeping topics and the collaborative discussions all in one place, helping me manage the inbox ### 23. Amazing tool **Rating:** 4.5/5.0 stars **Reviewed by:** Wessel P. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Missive?** The fact that Missive has team inboxes, allows you to chat about emails, and lets you assign them really makes Missive great for teamwork. Since using Missive, we no longer email, forward, or call within the team about emails—we simply share and chat about them, and assign the email to whoever needs to take action. Great! Also, great customer suppor and easy to use. **What do you dislike about Missive?** Not anything I can think of right now. I tried a lot of tools, this one stands out. **What problems is Missive solving and how is that benefiting you?** Missive helps to really collaborate on e-mail, rather then forwarding, calling about e-mails etc. ### 24. the ability to community to my entire work colleagues in one place remotely **Rating:** 5.0/5.0 stars **Reviewed by:** Natacha G. | Payroll Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Missive?** easy communication with work colleague, this also improves teamwork as everyone is able to chime in and idea. **What do you dislike about Missive?** no sound alerts for messages that i'm not tagged in, i get to miss lots of messages that i have to reply because of this. **What problems is Missive solving and how is that benefiting you?** shared inbox allows me to send emails to clients on behalf of other colleagues who may not be at post. It always me to have colleagues review and corrects emails to be sent out. ### 25. Helpful Task Assignment, But Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Missive?** Being able to tag colleges in emails and assign them tasks. **What do you dislike about Missive?** Settings are difficult to find and email signatures aren't added properly to emails once set up. **What problems is Missive solving and how is that benefiting you?** Having to bounce between multiple email accounts, time is less wasted. ### 26. Once I got use to it, I realized I liked it! **Rating:** 5.0/5.0 stars **Reviewed by:** Dana B. | Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Missive?** Ability to assign myself to emails and archive from my main inbox instantly. This allows me to keep track of important emails, while also keeping them organized and readily accessible. **What do you dislike about Missive?** Different user settings can lead to issues with other users with assignment management and archiving from Inbox. **What problems is Missive solving and how is that benefiting you?** Organization of chat communications into channels is lovely. ### 27. One word: collaboration! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Missive?** I have been using Missive for over 3 years now and I would never go back to managing my emails in the classic way. Missive makes collaboration with your team members so easy! My favourite feature is the open chat for each email thread which makes it so easy to discuss relevant aspects of the email in a very organised manner, and allowing you to keep the notes for the future reference. I also like the option of creating tasks for yourself and team members, which allows us to track each other's to-do lists, and to ensure that we always stay on top of everything. 10/10, collaboration taken to another level :) **What do you dislike about Missive?** Nothing, I really like using Missive and can't think of any downsides of this tool. **What problems is Missive solving and how is that benefiting you?** Missive helps me and the team to stay on top of things and is making the communication and collaboration easier. ### 28. Best email tool I've ever tried, and I've tried them all! **Rating:** 5.0/5.0 stars **Reviewed by:** Joe H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Missive?** My friend recommnended Missive, I had never heard of it, and I am so glad I did! You can make it as easy or detailed as you want. You can set up rules for automatically sorting emails for you. You can set up team inboxes so people on your team can both have access to the same inbox. **What do you dislike about Missive?** There's not much! I wish there was an auto unsubcribe button so I didnt have to search throught the email for it. The only other thing I'll say is it is not easy to find common emails I regularly send to. **What problems is Missive solving and how is that benefiting you?** Team inbox, multiple accounts in one place, auto sorting and labeling. ### 29. it works well **Rating:** 5.0/5.0 stars **Reviewed by:** ryan d. | Digital Finisher, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Missive?** the private chats are nice to use to not have to send emails **What do you dislike about Missive?** i do not like how hard it is to find chats that are hidden **What problems is Missive solving and how is that benefiting you?** it solves having to organize emails as they are all in one place ### 30. Great Overall, but Search Bar Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Missive?** The ability to see all emails in the organization + the ability to tag or assign individuals. **What do you dislike about Missive?** The search bar is case sensitive and leaves out results with if slightly different lettering. Not ideal when trying to find emails. **What problems is Missive solving and how is that benefiting you?** Visibilty of emails across different teams ### 31. Team Connectivity and Collectiveness **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Missive?** I enjoy being able to conversate with my colleagues on certain projects within the email thread. **What do you dislike about Missive?** Closing out an email sometimes makes it hard for others to pick the email chain back up. **What problems is Missive solving and how is that benefiting you?** Faster communication through internal departments ### 32. You're still not using Missive in your company? Why?? **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Missive?** It's my first time using Missive, and I'm in complete shock—I can't believe I haven’t used this kind of email system before, despite working online for so long! It's very user-friendly, highly efficient for managing workloads, and what I love most is that you can chat with your team members before replying to an email. This makes it easy to discuss an action plan if there's an issue with a client. **What do you dislike about Missive?** Absolutely nothing! The features are spot on! **What problems is Missive solving and how is that benefiting you?** Client communication - you can chat with your team members before replying to an email. This makes it easy to discuss an action plan if there's an issue with a client. ### 33. So much better than Outlook **Rating:** 5.0/5.0 stars **Reviewed by:** Cole R. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Missive?** The ability to create rules/automations and team inboxes and chat functionality within email threads with team members. Customer support is also amazing. **What do you dislike about Missive?** Sometimes it can feel like there are too many features. **What problems is Missive solving and how is that benefiting you?** Preventing bottlenecks in internal communication. ### 34. Easy and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Jo-Annie L. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Missive?** I appreciate how easy it is to set up and use. It gives me the freedom to manage my emails the way I want. Group them together, change the objects to find them more easily, snooze them to see them again at the right time. I have to use more than one email and I can see all my email at the same time. It help to manage priorities. Customer service is fast and friendly. It has also a lot of integreation. **What do you dislike about Missive?** Nothing. I know I can write a feedback if something is bothering me. **What problems is Missive solving and how is that benefiting you?** Seeing all my email form different account at the same place, at the same time. I can prioritize them and I don't miss out on important one. Snoozing is a feature that I love, the email that need to be taking care of later will show up at the right time, I will not forget about them while it is at the bottom of the list. ### 35. Email client Missive **Rating:** 5.0/5.0 stars **Reviewed by:** Marjorie A. | Air agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Missive?** The mobile app is just as powerful as the desktop version, which is a huge plus. **What do you dislike about Missive?** Sometimes notifications are delayed, though it's rare. **What problems is Missive solving and how is that benefiting you?** Missive helps us keep all client communication in one place, avoiding lost messages. ### 36. Shared inbox email search showing different results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Missive?** Their customer support team provided me with the fastest, clearest solution to my query. **What do you dislike about Missive?** Nothing so far, it's easy to use and I like using it for team collab. **What problems is Missive solving and how is that benefiting you?** We receive lesser emails from colleagues, as we get to collaborate through Missive now ### 37. A good fit for our small, bootstrapped SaaS **Rating:** 4.0/5.0 stars **Reviewed by:** Michael H. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Missive?** Simple team collaboration via shared inbox assignment and internal comments **What do you dislike about Missive?** Search feature is lacking. Would benefit from fuzzy (non-exact) search matching. **What problems is Missive solving and how is that benefiting you?** It's a cost effective solution for internal collaboration and, secondarily, for transparency in customer communication ### 38. One Screen Bliss **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2019 **What do you like best about Missive?** Missive helps my team and I stay focused. Keeping us from flipping screens helps us get things done. Missive delivers on this front with it's basic philosophy about asynchronous communication. We used a another ticketing program for a number of years. It worked well for internal communication and keeping on top of our client communications. But, we found that adding "notes" to those tickets and passing them back and forth started to feel slow. We wanted our clients to always feel that we were quick to respond. Therefore, we got in the habit of Slacking tickets to each other for more immediate feedback. While effective, we realized that each interruption in Slack killed the "flow" of the receiving person's workday. We're an agency. Many of our emails are quick and transactional in nature. Missive allows us to stay focused on the task at hand then as soon as we swing to another "task" we're able to give feedback to other team members on one of their emails. The Missive way of doing things feels so fluid ... it's like dancing (well!). Our other ticketing tool also did not handle our personal email accounts. This meant that we were in and out of a couple of Google accounts, a ticketing system, and Slack. Missive combines all of that into one single UI. I also like that Missive doesn't parse the emails. Rather, it's using IMAP to render the messages. We've had issues with missing information in emails sent to us from clients because of inherent issues with parsing the content. This is a much better way. We have different clients who need to be managed by different team members. We also have a number of other rules for sharing/assigning emails. The rich rule-set allowed by Missive is hugely customizable and very powerful. This keeps us working at our best. **What do you dislike about Missive?** Like any software, the more powerful it is, the more confusing things can become. Missive has a LOT of options. Some of the options need to be managed for each user while other options are managed by the account holder. Our distributed office had to do some screen-shares to help get everyone's settings correct. Change is hard ... not sure that I can be too tough on Missive for this. **What problems is Missive solving and how is that benefiting you?** Missive succeeds for us because it not only keeps us focused, but also allows us dynamic internal communication. The better we communicate internally, the better we're able to take care of our clients and their needs. It's win-win for all of us. ### 39. Great customer support and extremely powerful collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Missive?** As a fully remote team we picked Missive after considering many other solutions and trying out quite a few of them. Missive's multi-player email drafting is top notch, as is the private team chat inside email conversations. We use the API and rules engine to automate our customer service workflow. Customer support is always very responsive and often has helpful workflow tips. Missive has become an integral part of our daily workflow and helped us maximize customer satisfaction. **What do you dislike about Missive?** There are a few pain points for us (and it seems many users) which have been around for quite some time. Rules only apply to new messages; there is no way to retroactively apply rules to existing messages. Google Drive files cannot be attached (only linked) with the native integration. When multiple team members are CC'd on a Email Missive does not create a shared conversation where they can privately chat about the email, one team member must share it with all the others (which creates a dulpicate message in those team member's inboxes). **What problems is Missive solving and how is that benefiting you?** Missive allows everyone on our remote team to be on the same page and communicate more effectively with vendors and customers. ### 40. Convenient email management software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Missive?** Collaboration, team inboxes, team managemend. Assigning emails and commenting without forwarding the email is super convenient. Search by email address and by words is useful. We use Missive in our team as a primary email management tool. It has been a very positive experience so far. As a Business Assistant, for me it's important to have access and to be able to manage not only my inbox, but also inboxes of my colleagues. **What do you dislike about Missive?** It's a bit complicated to archive the messages. I can archive them from my inbox, but I still stumble upon the archived messages sometimes in other folders. It's a bit inconvenient. **What problems is Missive solving and how is that benefiting you?** Saves time and effort: instead of forwarding messages and pinging colleagues in the group chats, I can simply assign an email and have a live chat just below the email itself. Management of multiple inboxes: I need to have access anad manage not only my inbox, but also the ones of my colleagues, Missive helps me immensely with that. ### 41. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff C. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Missive?** The collaboration features are by far the best part of Missive. Being able to assign conversations to team members, share drafts, and comment directly on emails without cluttering the main thread is incredibly useful. It turns email into a real-time, collaborative workspace, which makes team communication smooth and efficient. The integrations with other apps like Slack and Trello are also a big plus, allowing us to keep everything connected in one place. **What do you dislike about Missive?** The mobile app could use some improvement in terms of user experience. While it’s functional, navigating between different threads and inboxes can sometimes feel a bit clunky, and the layout is not as intuitive as the desktop version. Additionally, setting up certain advanced features like custom rules takes some time and technical knowledge. **What problems is Missive solving and how is that benefiting you?** Missive solves problems of disorganized communication and inefficient email management by providing a single shared inbox that allows for real-time collaboration, task assignment, and internal commenting, resulting in improved transparency, accountability, and efficiency for our team in managing customer interactions across multiple channels. ### 42. My experience with Missive has been really good, **Rating:** 5.0/5.0 stars **Reviewed by:** Maira A. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Missive?** its easy to loop in the team members and ask for suggestions and opinions **What do you dislike about Missive?** The search option doesn't sometimes work **What problems is Missive solving and how is that benefiting you?** I can tag my team members and ask them for feedback. This has made everything so easy ### 43. Perfect App to communicate with customer and team **Rating:** 5.0/5.0 stars **Reviewed by:** Kazuki H. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Missive?** missive is great app to communicate with multiple customers and teams for multiple businesses **What do you dislike about Missive?** If I have to say something negative, I would like to keep log in all the time **What problems is Missive solving and how is that benefiting you?** Nothing ### 44. Missive **Rating:** 4.5/5.0 stars **Reviewed by:** Maria R. | Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Missive?** The scheduling features are incredibly handy for planning emails. **What do you dislike about Missive?** Calendar sync has a few limitations depending on the provider. **What problems is Missive solving and how is that benefiting you?** Having shared visibility means no more duplicated efforts from team members. ### 45. Great collaboration tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Missive?** I love that we can assign each other emails, and collaborate within them with private comments. The auto rules feature has also been huge for us. **What do you dislike about Missive?** There's not a great way to receive or see if you're being tagged in comments in Missive besides checking the "all" inbox or actually assigning an email over. **What problems is Missive solving and how is that benefiting you?** We have a shared inbox that was very chaotic before using Missive. ### 46. Easy to use, efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Missive?** The most helpful thing about missive is being able to coordinate and chat with team members within an email thread. I also appreciate the efficiency of a shared inbox. **What do you dislike about Missive?** I wish a lot of the features were more streamlined, you kind of have to go all of these different places for adding labels, snoozing an email, changing an email signature, rather than having just a streamlined drop-down option menu from the top, the features feel like they are a little physically all over the place **What problems is Missive solving and how is that benefiting you?** It solves the problem of having to communicate internally about responding to clients. ### 47. Missive has transformed our response **Rating:** 5.0/5.0 stars **Reviewed by:** Michael J. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Missive?** Missive's ability to help us organize team inboxes and increase our response time is unmatched. We tried a few other options, with Missive being the clear choice. We also polled a few trusted colleagues in industry and their choice was Missive as well. **What do you dislike about Missive?** The only downsides are lack of onscreen help features--these would help the new user to the platform. **What problems is Missive solving and how is that benefiting you?** If you have team inboxes, or groups, Missive helps you manage and distribute the responses to your team for a timely response to the sender. ### 48. Awesome tool to organize communication with clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Missive?** We use Missive daily andis an integral part fo our process. All online communications we receive is handled through Missive. It has been so helpful to us, that if we do receive text messages or calls, we try to redirect them to any platform that Missive supports. Interface is very intuitive, that new members of our team easily gets onboarded. **What do you dislike about Missive?** There's this one glitch that is quite bothersome. Sometimes, when clicking on a date or time to snooze a certain thread, it would close the select time/date window automatically, leading some to believe that they have succesfully snoozed it, but it hasn't actually been snoozed. **What problems is Missive solving and how is that benefiting you?** All emails come in to one uniform email address. We then assign these inquiries based on which account manager wwill handle the inquiry best based on their product specialization. This ensures that any inquiries we receive will always be handles by the most qualified team member ### 49. It's conducive and convenient to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Julyne Grace C. | Account Payables Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Missive?** The team tagging features in every email thread. **What do you dislike about Missive?** Sometimes it duplicates email and auto assign members. **What problems is Missive solving and how is that benefiting you?** Email management and alerting teams regarding client concerns. ### 50. My main work tool **Rating:** 4.5/5.0 stars **Reviewed by:** Mark G. | accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Missive?** Customer support is very responsive and helpful. **What do you dislike about Missive?** Updates sometimes introduce bugs, but they get fixed quickly. **What problems is Missive solving and how is that benefiting you?** It's solved the problem of scattered feedback — everything is centralized. ## Missive Discussions - [What does Missive do?](https://www.g2.com/discussions/what-does-missive-do) - 1 comment - [Is Front app good?](https://www.g2.com/discussions/is-front-app-good) - 1 comment - [What is Missive app?](https://www.g2.com/discussions/what-is-missive-app) - 1 comment - [How do you use missive?](https://www.g2.com/discussions/how-do-you-use-missive) - 1 comment - [View Missive pricing details and edition comparison](https://www.g2.com/products/missive/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+14%3A11%3A00+-0500&secure%5Bsession_id%5D=86273d3b-042d-47cc-b6c2-fd7407ec40a4&secure%5Btoken%5D=84ab5d27bde2d2114df4de2713b567d4a9d1247e23a86c2f6e3c91ca54ec2bc9&format=llm_user) ## Missive Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Airtable](https://www.g2.com/products/airtable/reviews) - [Apple iOS](https://www.g2.com/products/apple-ios/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Bubble](https://www.g2.com/products/bubble/reviews) - [Calendar](https://www.g2.com/products/calendar/reviews) - [Chargebee](https://www.g2.com/products/chargebee/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [ChatGPT Plugin](https://www.g2.com/products/chatgpt-plugin/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Dubsado](https://www.g2.com/products/dubsado/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [GIF Studios](https://www.g2.com/products/gif-studios/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GPT Workspace](https://www.g2.com/products/qualtir-gpt-workspace/reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Missive](https://www.g2.com/products/missive/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Openai](https://www.g2.com/products/openai/reviews) - [OpenAI Whisper](https://www.g2.com/products/openai-whisper/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Pipedrive CRM for Sales for G Suite](https://www.g2.com/products/pipedrive-crm-for-sales-for-g-suite/reviews) - [Retool](https://www.g2.com/products/retool/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Softr](https://www.g2.com/products/softr/reviews) - [Todoist](https://www.g2.com/products/todoist/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [WApp Chat](https://www.g2.com/products/wapp-chat/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Missive Features **Business Instant Messaging** - File Sharing - Notifications - Search **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Inbox Tools** - Unified Inbox - Filters - Reminders - Notifications **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Communication** - Pop-up Chat - Notifications **Process** - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Coordination Tools** - Calendar - Contacts - Task Management **Integrations** - Microsoft Outlook Integration - Gmail Integration - Apple Calendar Integration ** Internal Use** - Conversation Archiving - Lead Development - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Business Instant Messaging** - Mobile Application - Web Application - Integrations **Software Options** - Desktop Application - Mobile Application **Time Management** - Unified Inbox - Email Automation - Snooze **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Generative AI - Business Instant Messaging** - Text Summarization **Email Client - Agentic AI** - Autonomous Task Execution - Cross-system Integration **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction ## Top Missive Alternatives - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,443 reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)