Compare Front and Missive 
Featured Products
At a Glance
Market Segments
Small-Business (49.0% of reviews)
Small-Business (89.6% of reviews)
Entry-Level Pricing
$25.00 1 user/month
Free
Front
Star Rating
(2,449)4.7 out of 5
Market Segments
Small-Business (49.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansMissive
Star Rating
(804)4.7 out of 5
Market Segments
Small-Business (89.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in user experience, with many praising its intuitive interface that makes navigation straightforward. Users appreciate features like internal commenting and the ability to @mention teammates directly in email threads, which significantly enhances collaboration and speeds up workflows.
- According to verified reviews, Missive shines in managing shared inboxes, particularly for teams handling high volumes of emails. Users highlight how it keeps email communications organized, allowing team members to respond to vendor inquiries without sifting through individual inboxes, which is crucial for efficiency.
- Reviewers mention that Front has a higher overall satisfaction score, reflecting its strong performance in areas like email management and AI capabilities. Users have noted that the AI features help streamline tasks and maintain historical trails, making it easier to track conversations and decisions.
- Users say that while Missive offers a free entry-level price, which is attractive for small businesses, Front's paid model provides more robust features that can justify the cost for teams needing advanced functionalities, such as shared drafts for collaborative email writing.
- Reviewers highlight that Front's implementation process is quick and user-friendly, with many users appreciating the intuitive onboarding wizard that helps new users get up to speed rapidly. In contrast, some Missive users have reported minor challenges during setup, indicating a slightly steeper learning curve.
- According to recent feedback, while both products have similar star ratings, Front's higher G2 Score suggests a more favorable overall user experience. Users have noted that Front's features, such as team inbox management and task assignments, are particularly effective in enhancing team productivity.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Missive
Free
Free
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user
Free Trial
Front
Free Trial is available
Missive
Free Trial is available
Ratings
Meets Requirements
9.1
1,927
9.0
773
Ease of Use
9.1
1,943
8.8
788
Ease of Setup
8.8
726
8.7
692
Ease of Admin
8.9
477
9.0
248
Quality of Support
9.1
1,657
9.3
663
Has the product been a good partner in doing business?
9.2
463
9.6
244
Product Direction (% positive)
9.3
1,813
9.4
754
Features by Category
Ticket and Case Management
8.8
268
|
Verified
Not enough data
8.9
270
|
Verified
Not enough data
8.9
294
|
Verified
Not enough data
8.8
286
|
Verified
Not enough data
8.9
244
|
Verified
Not enough data
9.1
309
Not enough data
9.2
294
|
Verified
Not enough data
8.7
261
|
Verified
Not enough data
Generative AI
7.8
64
Not enough data
8.3
64
Not enough data
Agentic AI - Help Desk
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Not enough data
Communication Channels
8.7
235
|
Verified
Not enough data
9.2
285
|
Verified
Not enough data
8.7
236
|
Verified
Not enough data
8.3
210
|
Verified
Not enough data
7.8
133
Not enough data
Platform
8.3
218
|
Verified
Not enough data
8.4
289
|
Verified
Feature Not Available
8.8
261
|
Verified
Not enough data
8.6
233
|
Verified
Not enough data
8.3
232
|
Verified
Not enough data
8.3
238
|
Verified
Not enough data
Business Instant Messaging
Not enough data
8.7
225
Not enough data
8.9
233
Not enough data
7.7
234
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.7
223
Not enough data
9.1
224
Not enough data
8.3
219
Generative AI - Business Instant Messaging
Not enough data
7.1
97
AI - Business Instant Messaging
Not enough data
6.9
96
Not enough data
7.0
95
Not enough data
6.9
93
Not enough data
7.0
94
Agentic AI - Business Instant Messaging
Not enough data
7.3
40
Not enough data
7.4
41
Channels
8.9
630
8.7
287
8.6
528
8.2
270
7.9
476
Feature Not Available
Design
8.8
652
8.4
266
8.2
533
7.2
255
8.8
750
8.5
269
8.8
712
8.7
269
8.7
564
8.4
254
Generative AI
7.8
191
7.7
240
8.0
191
7.5
237
Usability
8.8
67
Not enough data
8.8
65
Not enough data
8.9
68
Not enough data
Reporting
8.2
64
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
813
9.3
446
8.9
818
8.8
437
9.1
796
8.7
433
9.0
837
9.0
434
Coordination Tools
8.5
732
8.2
419
8.7
709
8.5
419
8.7
649
8.0
423
Software Options
9.3
795
9.1
424
8.6
726
8.8
426
Email Client - Agentic AI
6.7
25
6.6
86
7.3
25
7.0
94
Conversational Platform
8.8
491
Not enough data
8.8
384
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
413
Not enough data
8.9
415
Not enough data
8.7
378
Not enough data
8.6
327
Not enough data
Generative AI
8.1
108
Not enough data
8.2
108
Not enough data
Sorting & Filtering
8.3
235
7.7
201
9.1
240
8.8
204
7.6
225
6.9
178
8.4
230
8.2
191
Integrations
8.0
221
7.3
160
8.5
230
8.9
188
7.4
208
7.3
154
Time Management
9.0
232
9.1
191
8.7
225
8.7
172
9.3
241
9.0
187
Generative AI
7.7
138
7.3
169
7.2
129
6.3
156
7.9
137
7.0
163
Agentic AI - Email Management
6.6
34
6.6
76
7.2
34
7.0
76
Generative AI
8.3
35
8.0
121
8.3
35
7.9
120
7.8
33
Feature Not Available
Communication
8.7
219
|
Verified
7.7
154
9.0
268
|
Verified
8.6
157
8.9
208
Feature Not Available
8.9
231
|
Verified
Feature Not Available
8.8
151
Feature Not Available
Internal Use
8.4
289
|
Verified
Feature Not Available
9.2
283
|
Verified
8.7
160
8.8
194
8.0
144
8.8
220
Feature Not Available
9.5
289
|
Verified
9.2
159
8.8
222
|
Verified
8.1
142
Generative AI
7.7
30
Not enough data
Self-Service Experience
8.3
55
Not enough data
8.5
53
Not enough data
8.0
53
Not enough data
8.2
51
Not enough data
8.4
50
Not enough data
Self-Service Platform
8.0
50
Not enough data
8.4
50
Not enough data
8.0
50
Not enough data
8.1
48
Not enough data
Agentic AI - Customer Self-Service
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Generative AI
7.8
26
7.9(won by 0.1)
93
7.8(tied score)
25
7.8(tied score)
90
Process
9.1(won by default)
196
Feature Not Available
8.8(won by default)
160
Feature Not Available
8.8(won by 0.2)
172
8.6
111
Channels
9.5(won by 0.7)
241
8.8
109
9.1(won by 0.4)
192
8.7
110
8.8(won by 0.2)
184
8.6
105
8.4(won by 1.1)
134
7.3
103
9.1(won by 0.6)
158
8.5
105
Insight
8.9(won by default)
140
Feature Not Available
8.7(won by default)
160
Feature Not Available
8.8(won by default)
138
Feature Not Available
9.0(won by default)
155
Feature Not Available
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Missive are categorized as Email Client, Shared Inbox, Customer Communications Management, Social Customer Service, Live Chat, and Email Management
Unique Categories
Front is categorized as Digital Customer Service Platforms, Conversational Support, Complaint Management, Help Desk, Customer Self-Service, and AI Customer Support Agents
Missive is categorized as Business Instant Messaging
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Missive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.1%
Computer Software
8.2%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.6%
Other
64.2%
Accounting
10.2%
Marketing and Advertising
6.8%
Construction
6.1%
Leisure, Travel & Tourism
5.5%
Real Estate
5.3%
Other
66.1%
Alternatives
Discussions
What is Happening on the Forum?
1 Comment
G2
After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000. I needed the profit...Read more
Are there any "Front hacks" that are lesser known but extremely helpful?
1 Comment
JR
Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window...Read more
What does Missive do?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
Is Front app good?
1 Comment
Official Response from Missive
Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and...Read more
What is Missive app?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
or continue with
By proceeding, you agree to our Terms of Use and Privacy Policy