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At a Glance
Market Segments
Small-Business (49.4% of reviews)
Small-Business (90.5% of reviews)
Entry-Level Pricing
$25.00 1 user/month
Free
Front
Star Rating
(2,385)4.7 out of 5
Market Segments
Small-Business (49.4% of reviews)
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansMissive
Star Rating
(714)4.6 out of 5
Market Segments
Small-Business (90.5% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Front and Missive have a strong rating of 4.7, indicating overall satisfaction, but Front has a more extensive review base with 2,294 reviews compared to Missive's 577, suggesting a more established user experience.
- Reviewers mention that Missive shines in the small-business segment, with 93.2% of its reviews coming from this market, while Front has 49.3%, indicating that Missive may be more tailored to the needs of smaller organizations.
- Users on G2 highlight that Front's entry-level price of $25.00 is a barrier for some, while Missive's free tier allows users to explore its features without financial commitment, making it more accessible for startups and small teams.
- Reviewers say that Front excels in ease of use with a score of 9.1, particularly praising its email management features, while Missive, with a score of 8.8, is noted for its collaborative tools but may require a steeper learning curve for new users.
- Users report that Front's quality of support is rated at 9.1, with many mentioning responsive customer service, while Missive scores slightly higher at 9.3, with users appreciating its proactive support and helpful resources.
- G2 users mention that Front's advanced features like "Conversation Archiving" and "Team Inbox" are particularly beneficial for larger teams, while Missive's strengths lie in its "Gmail Integration" and "Mobile Application," which are favored by users who prioritize flexibility and mobile access.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Missive
Free
Free
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user
Free Trial
Front
Free Trial is available
Missive
Free Trial is available
Ratings
Meets Requirements
9.1
1,886
9.0
685
Ease of Use
9.2
1,902
8.8
699
Ease of Setup
8.8
685
8.6
612
Ease of Admin
8.9
469
9.0
221
Quality of Support
9.1
1,624
9.3
588
Has the product been a good partner in doing business?
9.2
455
9.6
216
Product Direction (% positive)
9.3
1,775
9.4
672
Features by Category
Ticket and Case Management
8.8
261
|
Verified
Not enough data
8.9
258
|
Verified
Not enough data
8.9
281
|
Verified
Not enough data
8.8
277
|
Verified
Not enough data
8.8
241
|
Verified
Not enough data
9.0
304
Not enough data
9.2
280
|
Verified
Not enough data
8.7
256
|
Verified
Not enough data
Generative AI
7.8
62
Not enough data
8.2
63
Not enough data
Agentic AI - Help Desk
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Not enough data
Communication Channels
8.7
231
|
Verified
Not enough data
9.2
271
|
Verified
Not enough data
8.7
229
|
Verified
Not enough data
8.3
207
|
Verified
Not enough data
7.8
130
Not enough data
Platform
8.3
216
|
Verified
Not enough data
8.4
287
|
Verified
Feature Not Available
8.8
258
|
Verified
Not enough data
8.6
230
|
Verified
Not enough data
8.3
230
|
Verified
Not enough data
8.3
237
|
Verified
Not enough data
Business Instant Messaging
Not enough data
8.7
223
Not enough data
8.9
227
Not enough data
7.8
229
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.6
221
Not enough data
9.1
223
Not enough data
8.3
216
Generative AI - Business Instant Messaging
Not enough data
7.1
97
AI - Business Instant Messaging
Not enough data
6.9
96
Not enough data
7.0
94
Not enough data
6.9
93
Not enough data
7.0
94
Agentic AI - Business Instant Messaging
Not enough data
7.3
40
Not enough data
7.4
41
Channels
8.9
625
8.7
286
8.5
526
8.2
270
7.9
475
Feature Not Available
Design
8.8
649
8.3
264
8.2
531
7.2
255
8.8
744
8.5
266
8.8
706
8.7
267
8.7
562
8.4
254
Generative AI
7.8
188
7.7
240
8.0
188
7.5
237
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
807
9.3
435
8.9
814
8.8
429
9.1
792
8.7
423
9.0
832
9.0
427
Coordination Tools
8.5
727
8.2
412
8.7
707
8.5
414
8.7
646
7.9
414
Software Options
9.3
792
9.1
418
8.6
724
8.8
419
Email Client - Agentic AI
6.7
25
6.6
85
7.3
25
7.0
90
Conversational Platform
8.8
491
Not enough data
8.8
385
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
412
Not enough data
8.9
415
Not enough data
8.7
377
Not enough data
8.6
327
Not enough data
Generative AI
8.1
109
Not enough data
8.3
109
Not enough data
Sorting & Filtering
8.3
233
7.7
194
9.1
234
8.8
195
7.6
222
6.9
176
8.4
225
8.2
186
Integrations
8.0
215
7.3
159
8.4
224
8.9
182
7.4
205
7.3
153
Time Management
9.0
225
9.1
183
8.6
222
8.7
171
9.3
231
9.0
179
Generative AI
7.6
134
7.3
166
7.2
127
6.3
155
7.8
132
7.0
160
Agentic AI - Email Management
6.5
32
6.6
75
7.0
32
7.0
75
Generative AI
8.3
34
8.0
121
8.3
34
7.9
120
7.8
33
Feature Not Available
Communication
8.8
216
|
Verified
7.7
150
8.9
263
|
Verified
8.6
153
8.9
205
Feature Not Available
8.9
228
|
Verified
Feature Not Available
8.8
149
Feature Not Available
Internal Use
8.4
287
|
Verified
Feature Not Available
9.2
280
|
Verified
8.6
154
8.9
192
7.9
143
8.9
218
Feature Not Available
9.5
283
|
Verified
9.1
152
8.8
218
|
Verified
8.1
141
Generative AI
7.7
30
Not enough data
Self-Service Experience
8.3
55
Not enough data
8.5
53
Not enough data
8.0
53
Not enough data
8.2
51
Not enough data
8.4
50
Not enough data
Self-Service Platform
8.0
50
Not enough data
8.4
50
Not enough data
8.0
50
Not enough data
8.1
48
Not enough data
Agentic AI - Customer Self-Service
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Generative AI
7.8
26
7.9(won by 0.1)
93
7.8(tied score)
25
7.8(tied score)
90
Process
9.1(won by default)
195
Feature Not Available
8.8(won by default)
158
Feature Not Available
8.8(won by 0.3)
171
8.5
110
Channels
9.5(won by 0.7)
239
8.8
108
9.1(won by 0.4)
191
8.7
109
8.8(won by 0.2)
181
8.6
104
8.4(won by 1.0)
131
7.4
102
9.1(won by 0.6)
157
8.5
105
Insight
8.9(won by default)
140
Feature Not Available
8.7(won by default)
158
Feature Not Available
8.8(won by default)
138
Feature Not Available
9.0(won by default)
153
Feature Not Available
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Categories
Categories
Shared Categories
Front and Missive are categorized as Customer Communications Management, Live Chat, Social Customer Service, Email Client, Email Management, and Shared Inbox
Unique Categories
Front is categorized as Conversational Support, Complaint Management, Customer Self-Service, Digital Customer Service Platforms, and Help Desk
Missive is categorized as Business Instant Messaging
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Missive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.8%
Other
64.1%
Accounting
7.6%
Marketing and Advertising
7.3%
Construction
6.9%
Leisure, Travel & Tourism
6.1%
Computer Software
5.2%
Other
66.8%
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Is Front app good?
1 Comment
Official Response from Missive
Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and...Read more
What does Missive do?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
What is Missive app?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
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