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Compare Front and Missive 
Featured Products
At a Glance
Market Segments
Small-Business (49.4% of reviews)
Small-Business (90.4% of reviews)
Entry-Level Pricing
$25.00 1 user/month
Free
Front
Star Rating
(2,419)4.6 out of 5
Market Segments
Small-Business (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansMissive
Star Rating
(751)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in user experience, particularly with its AI tools and analytics options, which many find enhance their productivity. Users appreciate the intuitive interface that makes navigating through emails and tasks seamless.
- Users say Missive shines in team collaboration features, such as the ability to assign tasks and write notes on emails. This functionality helps teams stay organized and informed, making it a favorite for those who prioritize internal communication.
- Reviewers mention that Front's implementation process is generally quick and straightforward, with many users highlighting the intuitive onboarding wizard that helps new users get started without hassle.
- According to verified reviews, Missive's customer support is frequently praised for being quick and helpful, which is a significant advantage for users who may encounter issues and need immediate assistance.
- G2 reviewers report that while Front has a higher overall satisfaction score, Missive's free entry-level pricing makes it an attractive option for small businesses looking to manage their communications without a financial commitment.
- Users say that Front's email management features, such as email tracking and conversation archiving, are particularly robust, allowing users to keep their communications organized and easily accessible, which is essential for sales and customer support roles.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Missive
Free
Free
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user
Free Trial
Front
Free Trial is available
Missive
Free Trial is available
Ratings
Meets Requirements
9.1
1,905
9.1
724
Ease of Use
9.1
1,921
8.8
738
Ease of Setup
8.8
707
8.6
646
Ease of Admin
8.9
474
9.0
235
Quality of Support
9.1
1,639
9.3
623
Has the product been a good partner in doing business?
9.2
460
9.6
230
Product Direction (% positive)
9.3
1,792
9.4
708
Features by Category
Ticket and Case Management
8.8
266
|
Verified
Not enough data
8.9
264
|
Verified
Not enough data
8.9
288
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.8
242
|
Verified
Not enough data
9.0
307
Not enough data
9.2
286
|
Verified
Not enough data
8.7
260
|
Verified
Not enough data
Generative AI
7.8
63
Not enough data
8.2
63
Not enough data
Agentic AI - Help Desk
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Not enough data
Communication Channels
8.7
233
|
Verified
Not enough data
9.2
279
|
Verified
Not enough data
8.7
233
|
Verified
Not enough data
8.3
210
|
Verified
Not enough data
7.8
131
Not enough data
Platform
8.3
216
|
Verified
Not enough data
8.4
287
|
Verified
Feature Not Available
8.8
258
|
Verified
Not enough data
8.5
231
|
Verified
Not enough data
8.3
230
|
Verified
Not enough data
8.3
236
|
Verified
Not enough data
Business Instant Messaging
Not enough data
8.7
224
Not enough data
8.9
229
Not enough data
7.7
232
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.6
222
Not enough data
9.1
224
Not enough data
8.3
217
Generative AI - Business Instant Messaging
Not enough data
7.1
97
AI - Business Instant Messaging
Not enough data
6.9
96
Not enough data
7.0
95
Not enough data
6.9
93
Not enough data
7.0
94
Agentic AI - Business Instant Messaging
Not enough data
7.3
40
Not enough data
7.4
41
Channels
8.9
629
8.7
287
8.6
528
8.2
270
7.9
476
Feature Not Available
Design
8.8
651
8.4
265
8.2
533
7.2
255
8.8
747
8.5
268
8.8
709
8.7
268
8.7
563
8.4
254
Generative AI
7.8
190
7.7
240
8.0
190
7.5
237
Usability
8.8
66
Not enough data
8.8
64
Not enough data
8.9
66
Not enough data
Reporting
8.2
63
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
811
9.3
443
8.9
816
8.8
433
9.1
795
8.7
428
9.0
835
9.0
431
Coordination Tools
8.5
730
8.2
417
8.7
708
8.5
417
8.7
648
7.9
420
Software Options
9.3
794
9.1
423
8.6
725
8.8
423
Email Client - Agentic AI
6.7
25
6.6
86
7.3
25
7.0
93
Conversational Platform
8.8
490
Not enough data
8.8
384
Not enough data
8.7
384
Not enough data
8.8
342
Not enough data
Support Automation
8.7
412
Not enough data
8.9
414
Not enough data
8.7
377
Not enough data
8.6
326
Not enough data
Generative AI
8.1
108
Not enough data
8.2
108
Not enough data
Sorting & Filtering
8.3
235
7.7
198
9.0
236
8.8
199
7.6
224
6.9
177
8.4
229
8.2
191
Integrations
8.0
220
7.3
160
8.5
229
8.9
184
7.4
208
7.3
154
Time Management
9.0
229
9.1
189
8.7
223
8.7
172
9.3
238
9.0
183
Generative AI
7.7
137
7.3
169
7.2
129
6.3
156
7.8
134
7.0
161
Agentic AI - Email Management
6.6
34
6.6
76
7.2
34
7.0
76
Generative AI
8.3
34
8.0
121
8.3
34
7.9
120
7.8
33
Feature Not Available
Communication
8.7
218
|
Verified
7.7
153
9.0
267
|
Verified
8.6
155
8.9
208
Feature Not Available
8.9
231
|
Verified
Feature Not Available
8.8
150
Feature Not Available
Internal Use
8.4
287
|
Verified
Feature Not Available
9.2
283
|
Verified
8.6
158
8.8
194
8.0
144
8.8
220
Feature Not Available
9.5
288
|
Verified
9.2
158
8.8
221
|
Verified
8.1
142
Generative AI
7.7
30
Not enough data
Self-Service Experience
8.3
55
Not enough data
8.5
53
Not enough data
8.0
53
Not enough data
8.2
51
Not enough data
8.4
50
Not enough data
Self-Service Platform
8.0
50
Not enough data
8.4
50
Not enough data
8.0
50
Not enough data
8.1
48
Not enough data
Agentic AI - Customer Self-Service
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Generative AI
7.8
26
7.9(won by 0.1)
93
7.8(tied score)
25
7.8(tied score)
90
Process
9.1(won by default)
196
Feature Not Available
8.8(won by default)
160
Feature Not Available
8.8(won by 0.2)
172
8.6
111
Channels
9.5(won by 0.7)
241
8.8
109
9.1(won by 0.4)
192
8.7
110
8.8(won by 0.2)
183
8.6
105
8.4(won by 1.1)
133
7.3
103
9.1(won by 0.6)
158
8.5
105
Insight
8.9(won by default)
140
Feature Not Available
8.7(won by default)
160
Feature Not Available
8.8(won by default)
138
Feature Not Available
9.0(won by default)
155
Feature Not Available
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Missive are categorized as Email Client, Shared Inbox, Customer Communications Management, Social Customer Service, Live Chat, and Email Management
Unique Categories
Front is categorized as Digital Customer Service Platforms, Conversational Support, Complaint Management, Help Desk, Customer Self-Service, and AI Customer Support Agents
Missive is categorized as Business Instant Messaging
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Missive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.2%
Accounting
7.9%
Marketing and Advertising
7.1%
Construction
6.6%
Leisure, Travel & Tourism
5.9%
Computer Software
5.2%
Other
67.3%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Is Front app good?
1 Comment
Official Response from Missive
Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and...Read more
What does Missive do?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
What is Missive app?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
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