# Front vs Missive Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Front excels in collaboration features, with users highlighting its ability to facilitate real-time discussions while drafting emails. This functionality allows teams to stay aligned and share critical information seamlessly, making it a preferred choice for collaborative environments.
- **Users say** that Missive offers a modern and intuitive user experience, which many find appealing. Reviewers appreciate its structured layout and customizability, making it easier to adapt to various workflows compared to other tools they have tested.
- **According to verified reviews** , Front's user-friendly interface and robust integration capabilities are frequently praised. Users mention that these features, along with automation and AI tools, significantly enhance productivity and save time in daily operations.
- **Reviewers mention** that while Missive provides a solid collaborative experience across multiple inboxes, it sometimes lacks the depth of integrations that Front offers. This can limit its effectiveness for teams that rely heavily on third-party applications for their workflows.
- **G2 reviewers highlight** that Front's implementation process is generally quick and intuitive, which is a significant advantage for teams looking to get up and running without extensive setup time. This ease of onboarding is often contrasted with Missive, where some users have noted a steeper learning curve.
- **Users report** that while both products have similar star ratings, Front's higher G2 Score reflects a broader base of satisfied users, particularly in the small business segment. This suggests that Front may be better suited for teams seeking a well-rounded solution with proven reliability.



| | Front | Missive | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 2,466 | 833 | 
| **Largest Market Segment** | Small-Business (49.1% of reviews) | Small-Business (89.0% of reviews) | 
| **Entry Level Price** | $25.00 1 user/month | Free | 

---
## Top Pros & Cons

### Front

Pros:
- Ease of Use (165 reviews)
- Team Collaboration (145 reviews)

Cons:
- Missing Features (67 reviews)
- Email Issues (58 reviews)

### Missive

Pros:
- Team Collaboration (343 reviews)
- Communication (319 reviews)

Cons:
- Missing Features (123 reviews)
- Learning Curve (100 reviews)

---
## Ratings Comparison
| Rating | Front | Missive | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1937 reviews) | 9.0 (801 reviews) | 
  | **Ease of Use** | 9.1 (1954 reviews) | 8.8 (816 reviews) | 
  | **Ease of Setup** | 8.8 (737 reviews) | 8.7 (720 reviews) | 
  | **Ease of Admin** | 8.9 (478 reviews) | 9.0 (249 reviews) | 
  | **Quality of Support** | 9.1 (1664 reviews) | 9.3 (689 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (464 reviews) | 9.6 (245 reviews) | 
  | **Product Direction (% positive)** | 9.3 (1821 reviews) | 9.4 (779 reviews) | 

---
## Pricing

### Front

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 1 user/month

Description: Essential capabilities to get started with customer-first service


Key Features:
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics

[Browse all 3 editions](https://www.g2.com/products/front/pricing)

#### Free Trial

Yes

### Missive

#### Entry-Level Pricing

Plan: Free

Price: Free

Key Features:
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user

[Browse all 4 editions](https://www.g2.com/products/missive/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.4/10 | 603 |
| **Missive** | N/A | N/A |

#### Ticket and Case Management

| Feature | Front | Missive | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (268 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.9 (270 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.9 (300 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.8 (288 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.9 (245 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 9.1 (310 reviews) | Not enough data | 
| **Ticket Collaboration** | 9.2 (298 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.7 (262 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Front | Missive | 
|---|---|---|
| **AI Text Generation** | 7.8 (64 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (64 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Front | Missive | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (28 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (28 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (28 reviews) | Not enough data | 

#### Communication Channels

| Feature | Front | Missive | 
|---|---|---|
| **Customer Portal** | 8.7 (236 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 9.1 (290 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 8.7 (237 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.3 (211 reviews) ✓ Verified | Not enough data | 
| **Voice** | 7.8 (133 reviews) | Not enough data | 

#### Platform

| Feature | Front | Missive | 
|---|---|---|
| **Mobile User Support** | 8.3 (219 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.4 (289 reviews) ✓ Verified | Feature Not Available | 
| **User, Role, and Access Management** | 8.8 (263 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.6 (238 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.3 (232 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.3 (238 reviews) ✓ Verified | Not enough data | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Missive** | 7.8/10 | 243 |

#### Business Instant Messaging

| Feature | Front | Missive | 
|---|---|---|
| **File Sharing** | Not enough data | 8.7 (226 reviews) | 
| **Notifications** | Not enough data | 8.9 (235 reviews) | 
| **Search** | Not enough data | 7.8 (235 reviews) | 

#### Business Instant Messaging 

| Feature | Front | Missive | 
|---|---|---|
| **Audio Conferencing** | Not enough data | Feature Not Available | 
| **Video Conferencing** | Not enough data | Feature Not Available | 

#### Business Instant Messaging

| Feature | Front | Missive | 
|---|---|---|
| **Mobile Application** | Not enough data | 8.7 (224 reviews) | 
| **Web Application** | Not enough data | 9.1 (225 reviews) | 
| **Integrations** | Not enough data | 8.3 (221 reviews) | 

#### Generative AI - Business Instant Messaging

| Feature | Front | Missive | 
|---|---|---|
| **Text Summarization** | Not enough data | 7.1 (97 reviews) | 

#### AI - Business Instant Messaging

| Feature | Front | Missive | 
|---|---|---|
| **AI Powered Search** | Not enough data | 6.9 (96 reviews) | 
| **Smart Notifications** | Not enough data | 7.0 (95 reviews) | 
| **AI Powered Language Translation** | Not enough data | 6.9 (93 reviews) | 
| **Content Generation** | Not enough data | 7.0 (94 reviews) | 

#### Agentic AI - Business Instant Messaging

| Feature | Front | Missive | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.3 (40 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (41 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.4/10 | 930 |
| **Missive** | 8.1/10 | 294 |

#### Channels

| Feature | Front | Missive | 
|---|---|---|
| **Multi-Channel Coverage** | 8.9 (631 reviews) | 8.7 (288 reviews) | 
| **Open Listening** | 8.6 (528 reviews) | 8.2 (270 reviews) | 
| **Physical Media** | 7.9 (476 reviews) | Feature Not Available | 

#### Design

| Feature | Front | Missive | 
|---|---|---|
| **Communications Strategy Development** | 8.8 (652 reviews) | 8.4 (267 reviews) | 
| **Create Content** | 8.2 (533 reviews) | 7.2 (255 reviews) | 
| **Personalization** | 8.8 (750 reviews) | 8.5 (269 reviews) | 
| **Inbound Identification** | 8.8 (713 reviews) | 8.7 (269 reviews) | 
| **Regulatory Compliance** | 8.7 (564 reviews) | 8.4 (255 reviews) | 

#### Generative AI

| Feature | Front | Missive | 
|---|---|---|
| **AI Text Generation** | 7.8 (191 reviews) | 7.7 (241 reviews) | 
| **AI Text Summarization** | 8.0 (191 reviews) | 7.5 (238 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.2/10 | 71 |
| **Missive** | N/A | N/A |

#### Usability

| Feature | Front | Missive | 
|---|---|---|
| **All-Employee Access** | 8.8 (67 reviews) | Not enough data | 
| **Supporting Documents** | 8.8 (65 reviews) | Not enough data | 
| **Two-Way Communication** | 8.9 (68 reviews) | Not enough data | 

#### Reporting

| Feature | Front | Missive | 
|---|---|---|
| **Priority Case Alerts** | 8.2 (64 reviews) | Not enough data | 
| **Trend Analysis** | 7.6 (59 reviews) | Not enough data | 
| **Performance Monitoring** | 8.1 (63 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Missive | 
|---|---|---|
| **AI Text Generation** | 7.7 (37 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (38 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 1049 |
| **Missive** | 8.1/10 | 577 |

#### Productivity Tools

| Feature | Front | Missive | 
|---|---|---|
| **Notes** | 9.2 (834 reviews) | 9.2 (503 reviews) | 
| **Internal Discussion** | 9.4 (950 reviews) | 9.4 (513 reviews) | 
| **Assignments and Tasks** | 9.2 (853 reviews) | 8.6 (499 reviews) | 
| **Workflows** | 9.0 (763 reviews) | 8.3 (475 reviews) | 
| **Templates** | 9.2 (915 reviews) | 8.8 (475 reviews) | 
| **Integrations** | 8.7 (795 reviews) | 8.2 (473 reviews) | 
| **Tagging System** | 9.3 (962 reviews) | 9.0 (488 reviews) | 

#### Analytics

| Feature | Front | Missive | 
|---|---|---|
| **Trends** | 8.3 (587 reviews) | 7.4 (417 reviews) | 
| **Performance Tracking** | 8.6 (647 reviews) | 7.5 (419 reviews) | 
| **Email Tracking** | 8.9 (768 reviews) | 7.5 (424 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Front | Missive | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (41 reviews) | 6.7 (144 reviews) | 
| **Decision Making** | 6.7 (41 reviews) | 6.8 (142 reviews) | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 922 |
| **Missive** | 8.4/10 | 461 |

#### Inbox Tools

| Feature | Front | Missive | 
|---|---|---|
| **Unified Inbox** | 9.3 (814 reviews) | 9.3 (448 reviews) | 
| **Filters** | 8.9 (818 reviews) | 8.8 (438 reviews) | 
| **Reminders** | 9.1 (796 reviews) | 8.7 (435 reviews) | 
| **Notifications** | 9.0 (838 reviews) | 9.0 (435 reviews) | 

#### Coordination Tools

| Feature | Front | Missive | 
|---|---|---|
| **Calendar** | 8.5 (732 reviews) | 8.2 (420 reviews) | 
| **Contacts** | 8.7 (709 reviews) | 8.5 (420 reviews) | 
| **Task Management** | 8.7 (649 reviews) | 8.0 (425 reviews) | 

#### Software Options

| Feature | Front | Missive | 
|---|---|---|
| **Desktop Application** | 9.3 (796 reviews) | 9.1 (425 reviews) | 
| **Mobile Application** | 8.6 (728 reviews) | 8.8 (427 reviews) | 

#### Email Client - Agentic AI

| Feature | Front | Missive | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (25 reviews) | 6.6 (87 reviews) | 
| **Cross-system Integration** | 7.3 (25 reviews) | 7.1 (95 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 620 |
| **Missive** | N/A | N/A |

#### Conversational Platform

| Feature | Front | Missive | 
|---|---|---|
| **Personalization** | 8.8 (491 reviews) | Not enough data | 
| **Omnichannel** | 8.8 (385 reviews) | Not enough data | 
| **Contextual Engagement** | 8.7 (385 reviews) | Not enough data | 
| **Proactive Engagement** | 8.8 (343 reviews) | Not enough data | 

#### Support Automation

| Feature | Front | Missive | 
|---|---|---|
| **Intelligent Routing** | 8.7 (413 reviews) | Not enough data | 
| **Seamless Escalation** | 8.9 (415 reviews) | Not enough data | 
| **Transcripts** | 8.7 (378 reviews) | Not enough data | 
| **Self-Serve Support** | 8.6 (327 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Missive | 
|---|---|---|
| **AI Text Generation** | 8.1 (108 reviews) | Not enough data | 
| **AI Text Summarization** | 8.2 (108 reviews) | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.1/10 | 264 |
| **Missive** | 7.7/10 | 222 |

#### Sorting & Filtering

| Feature | Front | Missive | 
|---|---|---|
| **Attachment Search** | 8.3 (235 reviews) | 7.7 (202 reviews) | 
| **Tags** | 9.1 (240 reviews) | 8.8 (205 reviews) | 
| **AI Sorting** | 7.6 (225 reviews) | 6.9 (179 reviews) | 
| **Predefined Rules** | 8.4 (230 reviews) | 8.2 (192 reviews) | 

#### Integrations

| Feature | Front | Missive | 
|---|---|---|
| **Microsoft Outlook Integration** | 8.0 (221 reviews) | 7.4 (161 reviews) | 
| **Gmail Integration** | 8.4 (231 reviews) | 8.9 (189 reviews) | 
| **Apple Calendar Integration** | 7.4 (208 reviews) | 7.3 (154 reviews) | 

#### Time Management

| Feature | Front | Missive | 
|---|---|---|
| **Unified Inbox** | 9.0 (232 reviews) | 9.1 (192 reviews) | 
| **Email Automation** | 8.7 (225 reviews) | 8.7 (173 reviews) | 
| **Snooze** | 9.3 (241 reviews) | 9.0 (189 reviews) | 

#### Generative AI

| Feature | Front | Missive | 
|---|---|---|
| **AI Text Generation** | 7.7 (138 reviews) | 7.3 (170 reviews) | 
| **AI Text-to-Speech** | 7.2 (129 reviews) | 6.3 (157 reviews) | 
| **AI Text Summarization** | 7.9 (137 reviews) | 7.0 (164 reviews) | 

#### Agentic AI - Email Management

| Feature | Front | Missive | 
|---|---|---|
| **Autonomous Task Execution** | 6.6 (34 reviews) | 6.6 (77 reviews) | 
| **Cross-system Integration** | 7.2 (34 reviews) | 7.0 (77 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.7/10 | 555 |
| **Missive** | 8.3/10 | 163 |

#### Generative AI

| Feature | Front | Missive | 
|---|---|---|
| **AI Text Generation** | 8.3 (35 reviews) | 8.0 (121 reviews) | 
| **AI Text Summarization** | 8.3 (35 reviews) | 7.9 (120 reviews) | 
| **AI Text-to-Speech** | 7.8 (33 reviews) | Feature Not Available | 

#### Communication

| Feature | Front | Missive | 
|---|---|---|
| **Pop-up Chat** | 8.7 (219 reviews) ✓ Verified | 7.7 (154 reviews) | 
| **Notifications** | 9.0 (269 reviews) ✓ Verified | 8.6 (158 reviews) | 
| **Targeted Emails** | 8.9 (208 reviews) | Feature Not Available | 
| **In-App Messaging** | 8.9 (231 reviews) ✓ Verified | Feature Not Available | 
| **Co-Browsing** | 8.8 (151 reviews) | Feature Not Available | 

####  Internal Use

| Feature | Front | Missive | 
|---|---|---|
| **Customization ** | 8.4 (289 reviews) ✓ Verified | Feature Not Available | 
| **Conversation Archiving** | 9.2 (283 reviews) ✓ Verified | 8.7 (160 reviews) | 
| **Lead Development** | 8.8 (194 reviews) | 8.0 (144 reviews) | 
| **Knowledge Base** | 8.8 (220 reviews) | Feature Not Available | 
| **Team Inbox ** | 9.5 (290 reviews) ✓ Verified | 9.2 (160 reviews) | 
| **Customer Profiles** | 8.8 (222 reviews) ✓ Verified | 8.1 (142 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 59 |
| **Missive** | N/A | N/A |

#### Generative AI

| Feature | Front | Missive | 
|---|---|---|
| **AI Text Summarization** | 7.7 (30 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Front | Missive | 
|---|---|---|
| **Knowledge Base** | 8.3 (55 reviews) | Not enough data | 
| **Searchable Articles** | 8.5 (53 reviews) | Not enough data | 
| **Community Forums** | 8.0 (53 reviews) | Not enough data | 
| **Mobile Optimization** | 8.2 (51 reviews) | Not enough data | 
| **Personalization** | 8.4 (50 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Front | Missive | 
|---|---|---|
| **Branding** | 8.0 (50 reviews) | Not enough data | 
| **Automation** | 8.4 (50 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.0 (50 reviews) | Not enough data | 
| **Integrations** | 8.1 (48 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Front | Missive | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 9.4 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 9.2 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 9.7 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.4 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 9.4 (6 reviews) | Not enough data | 
| **Decision Making** | 9.4 (6 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.8/10 | 276 |
| **Missive** | 8.3/10 | 113 |

#### Generative AI

| Feature | Front | Missive | 
|---|---|---|
| **AI Text Generation** | 7.8 (26 reviews) | 7.9 (93 reviews) | 
| **AI Text Summarization** | 7.8 (25 reviews) | 7.8 (90 reviews) | 

#### Process

| Feature | Front | Missive | 
|---|---|---|
| **Mentions** | 9.1 (197 reviews) | Feature Not Available | 
| **Tickets** | 8.8 (160 reviews) | Feature Not Available | 
| **Macros** | 8.8 (172 reviews) | 8.6 (111 reviews) | 

#### Channels

| Feature | Front | Missive | 
|---|---|---|
| **Email** | 9.5 (242 reviews) | 8.8 (110 reviews) | 
| **Social** | 9.1 (193 reviews) | 8.7 (110 reviews) | 
| **Live Chat** | 8.8 (185 reviews) | 8.6 (105 reviews) | 
| **Phone** | 8.4 (135 reviews) | 7.3 (103 reviews) | 
| **Text** | 9.1 (159 reviews) | 8.5 (105 reviews) | 

#### Insight

| Feature | Front | Missive | 
|---|---|---|
| **Surveys** | 8.9 (140 reviews) | Feature Not Available | 
| **Reporting** | 8.7 (160 reviews) | Feature Not Available | 
| **Visitor Activity** | 8.8 (138 reviews) | Feature Not Available | 
| **Help Desk** | 9.0 (156 reviews) | Feature Not Available | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Front** | 7.1/10 | 31 |
| **Missive** | N/A | N/A |

#### Generative AI

| Feature | Front | Missive | 
|---|---|---|
| **AI Text Generation** | 7.5 (29 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (30 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Missive** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Front | Missive | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Front | Missive | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Front | Missive | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Front | Missive | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Missive** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Front | Missive | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (6):** [Email Client Software](https://www.g2.com/categories/email-client), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Front (6):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Missive (1):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging)


---
## Reviewer Demographics

### By Company Size

| Segment | Front | Missive | 
|---|---|---|
| **Small-Business** | 49.1% | 89.0% | 
| **Mid-Market** | 41.5% | 10.8% | 
| **Enterprise** | 9.5% | 0.2% | 

### By Industry

#### Front

- **Logistics and Supply Chain:** 10.1%
- **Computer Software:** 8.2%
- **Information Technology and Services:** 7.4%
- **Transportation/Trucking/Railroad:** 5.5%
- **Financial Services:** 4.6%
- **Marketing and Advertising:** 4.6%
- **Real Estate:** 4.0%
- **Accounting:** 3.8%
- **Consumer Services:** 3.4%
- **Construction:** 2.7%
- **Other:** 45.8%

#### Missive

- **Accounting:** 10.7%
- **Marketing and Advertising:** 6.5%
- **Construction:** 5.9%
- **Leisure, Travel & Tourism:** 5.3%
- **Real Estate:** 5.1%
- **Computer Software:** 4.7%
- **Information Technology and Services:** 4.2%
- **Consulting:** 3.4%
- **Retail:** 2.4%
- **Apparel & Fashion:** 2.4%
- **Other:** 49.2%

---
## Alternatives

### Alternatives to Front

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3749 reviews)
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### Alternatives to Missive

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- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Helpwise](https://www.g2.com/products/helpwise/reviews) — 4.6/5 stars (181 reviews)
- [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) — 4.5/5 stars (3484 reviews)

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## Top Discussions

### Front

- Title: [What is Front used for?](https://www.g2.com/discussions/what-is-front-used-for) — 2 comments
  > **Top comment:** "Workplace emailing"
- Title: [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) — 1 comment, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."
- Title: [Are there any "Front hacks" that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) — 1 comment, 1 upvote
  > **Top comment:** "Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window..."
- Title: [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) — 1 comment, 1 upvote
  > **Top comment:** "Please everyone should be careful and stop being fooled by all these brokers and account managers, they scammed me over $230k of my investment capital, they..."
- Title: [Can you integrate front with Grammarly?](https://www.g2.com/discussions/can-you-integrate-front-with-grammarly) — 1 comment, 1 upvote
  > **Top comment:** "Yes absolutely "

### Missive

- Title: [What does Missive do?](https://www.g2.com/discussions/what-does-missive-do) — 1 comment *(includes official response)*
  > **Top comment:** "Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and..."
- Title: [Is Front app good?](https://www.g2.com/discussions/is-front-app-good) — 1 comment *(includes official response)*
  > **Top comment:** "Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and..."
- Title: [What is Missive app?](https://www.g2.com/discussions/what-is-missive-app) — 1 comment *(includes official response)*
  > **Top comment:** "Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and..."
- Title: [How do you use missive?](https://www.g2.com/discussions/how-do-you-use-missive) — 1 comment *(includes official response)*
  > **Top comment:** "Comment deleted by user."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/front-vs-missive)