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Compare Hiver and Missive 
Featured Products
At a Glance
Market Segments
Small-Business (67.0% of reviews)
Small-Business (90.4% of reviews)
Entry-Level Pricing
Free
Free
Hiver
Star Rating
(1,275)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansMissive
Star Rating
(752)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hiver excels in keeping teams accountable by allowing users to assign emails to specific team members. This feature enhances responsibility and ensures that customer queries are addressed promptly, which users appreciate for improving overall customer experience.
- Users say that Missive shines in its organizational capabilities, particularly with features like the snooze function and task assignments. Reviewers love how these tools help manage their inboxes efficiently, making it a favorite for those who value a streamlined workflow.
- According to verified reviews, Hiver's ease of use is a standout feature, with many users highlighting its intuitive interface that simplifies email management. This user-friendly design is particularly beneficial for small businesses looking to enhance their communication processes without a steep learning curve.
- Reviewers mention that Missive's customer support is notably responsive and helpful, with users praising the quick assistance they receive when issues arise. This level of support can be a significant advantage for teams that rely on timely resolutions to maintain productivity.
- G2 reviewers highlight that while Hiver has made strides in integrating AI to simplify processes, some users feel that Missive's overall feature set, including its rules and linking capabilities, provides a more comprehensive solution for managing emails and team collaboration.
- Users report that both platforms offer free entry-level pricing, but Missive's recent reviews indicate a higher volume of user engagement, suggesting that it may be more actively developed and supported, which can be crucial for businesses looking for long-term solutions.
Pricing
Entry-Level Pricing
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Missive
Free
Free
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user
Free Trial
Hiver
Free Trial is available
Missive
Free Trial is available
Ratings
Meets Requirements
9.0
988
9.1
724
Ease of Use
9.1
1,012
8.8
738
Ease of Setup
9.0
587
8.6
646
Ease of Admin
9.2
451
9.0
235
Quality of Support
9.2
916
9.3
623
Has the product been a good partner in doing business?
9.2
442
9.6
230
Product Direction (% positive)
9.1
981
9.4
708
Features by Category
Ticket and Case Management
8.8
211
|
Verified
Not enough data
8.7
214
|
Verified
Not enough data
8.6
221
|
Verified
Not enough data
8.5
206
|
Verified
Not enough data
8.2
177
|
Verified
Not enough data
8.3
190
Not enough data
8.6
206
|
Verified
Not enough data
8.1
111
Not enough data
Generative AI
7.2
74
Not enough data
7.3
73
Not enough data
Agentic AI - Help Desk
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Not enough data
Communication Channels
8.2
160
Not enough data
8.9
216
|
Verified
Not enough data
8.5
190
Not enough data
7.5
109
Not enough data
7.5
104
Not enough data
Platform
7.5
176
|
Verified
Not enough data
7.8
161
Feature Not Available
8.8
215
|
Verified
Not enough data
8.2
176
|
Verified
Not enough data
8.2
193
|
Verified
Not enough data
8.4
208
|
Verified
Not enough data
Business Instant Messaging
Not enough data
8.7
224
Not enough data
8.9
229
Not enough data
7.7
232
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.6
222
Not enough data
9.1
224
Not enough data
8.3
217
Generative AI - Business Instant Messaging
Not enough data
7.1
97
AI - Business Instant Messaging
Not enough data
6.9
96
Not enough data
7.0
95
Not enough data
6.9
93
Not enough data
7.0
94
Agentic AI - Business Instant Messaging
Not enough data
7.3
40
Not enough data
7.4
41
Channels
7.9
149
8.7
287
7.6
143
8.2
270
6.7
141
Feature Not Available
Design
7.9
142
8.4
265
7.3
142
7.2
255
8.0
144
8.5
268
8.2
144
8.7
268
7.8
141
8.4
254
Generative AI
7.1
107
7.7
240
7.1
105
7.5
237
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Inbox Tools
Not enough data
9.3
443
Not enough data
8.8
433
Not enough data
8.7
428
Not enough data
9.0
431
Coordination Tools
Not enough data
8.2
417
Not enough data
8.5
417
Not enough data
7.9
420
Software Options
Not enough data
9.1
423
Not enough data
8.8
423
Email Client - Agentic AI
Not enough data
6.6
86
Not enough data
7.0
93
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.1
350
7.7
198
8.8
385
8.8
199
7.5
330
6.9
177
8.0
347
8.2
191
Integrations
6.8
286
7.3
160
9.3
395
8.9
184
7.1
281
7.3
154
Time Management
8.7
351
9.1
189
8.5
344
8.7
172
8.0
313
9.0
183
Generative AI
7.5
204
7.3
169
7.2
199
6.3
156
7.4
202
7.0
161
Agentic AI - Email Management
7.2
31
6.6
76
7.2
32
7.0
76
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.0
121
Not enough data
7.9
120
Not enough data
Feature Not Available
Communication
Not enough data
7.7
153
Not enough data
8.6
155
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Internal Use
7.8
161
Feature Not Available
Not enough data
8.6
158
Not enough data
8.0
144
Not enough data
Feature Not Available
Not enough data
9.2
158
Not enough data
8.1
142
Generative AI
8.6
6
Not enough data
Self-Service Experience
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
Self-Service Platform
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Agentic AI - Customer Self-Service
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Generative AI
Not enough data
7.9(won by default)
93
Not enough data
7.8(won by default)
90
Process
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6(won by default)
111
Channels
Not enough data
8.8(won by default)
109
Not enough data
8.7(won by default)
110
Not enough data
8.6(won by default)
105
Not enough data
7.3(won by default)
103
Not enough data
8.5(won by default)
105
Insight
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
6.7
5
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hiver and Missive are categorized as Email Management, Shared Inbox, Customer Communications Management, Live Chat, and Social Customer Service
Reviews
Reviewers' Company Size
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Missive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.9%
Marketing and Advertising
5.4%
Information Technology and Services
5.4%
Accounting
4.9%
Financial Services
4.2%
Other
73.2%
Accounting
7.9%
Marketing and Advertising
7.1%
Construction
6.6%
Leisure, Travel & Tourism
5.9%
Computer Software
5.2%
Other
67.3%
Alternatives
Discussions
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
Is Front app good?
1 Comment
Official Response from Missive
Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and...Read more
What does Missive do?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
What is Missive app?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
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