Compare Hiver and Missive 
At a Glance
Market Segments
Small-Business (67.0% of reviews)
Small-Business (89.4% of reviews)
Entry-Level Pricing
Free
Free
Hiver
Star Rating
(1,280)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansMissive
Star Rating
(805)4.7 out of 5
Market Segments
Small-Business (89.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hiver excels in user-friendliness, with many praising its intuitive interface and quick alert system. Users appreciate how it simplifies team email management, making it easy to categorize emails and assign responsibilities, which is particularly beneficial for small businesses.
- Users say Missive shines in its ability to manage multiple organizational accounts seamlessly. Reviewers highlight its shared inbox feature, which allows team members to respond to vendor inquiries without sifting through individual email threads, enhancing collaboration and efficiency.
- According to verified reviews, Hiver's free plan offers impressive features that help teams manage their shared inbox effectively. Users mention the ability to use tags and internal chats, which significantly aids in avoiding confusion and streamlining communication.
- Reviewers mention that Missive's organizational capabilities are particularly strong, especially for teams handling high volumes of emails. Users appreciate how it keeps everything organized, allowing for easy access to information and reducing the time spent searching for emails.
- G2 reviewers highlight that while both products have strong support ratings, Missive edges out slightly with a higher quality of support score. Users have noted that Missive's support team is responsive and helpful, which can be crucial for teams needing quick resolutions to issues.
- Users report that Hiver's ease of setup is a significant advantage, with many finding the onboarding process straightforward and quick. This is particularly appealing for small businesses looking to implement a new tool without extensive training or configuration.
Pricing
Entry-Level Pricing
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Missive
Free
Free
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user
Free Trial
Hiver
Free Trial is available
Missive
Free Trial is available
Ratings
Meets Requirements
9.0
991
9.0
776
Ease of Use
9.1
1,015
8.8
791
Ease of Setup
9.0
591
8.7
695
Ease of Admin
9.2
452
9.0
249
Quality of Support
9.2
919
9.3
666
Has the product been a good partner in doing business?
9.2
443
9.6
245
Product Direction (% positive)
9.1
984
9.4
757
Features by Category
Ticket and Case Management
8.8
212
|
Verified
Not enough data
8.7
215
|
Verified
Not enough data
8.6
222
|
Verified
Not enough data
8.5
205
|
Verified
Not enough data
8.2
177
|
Verified
Not enough data
8.3
189
Not enough data
8.6
208
|
Verified
Not enough data
8.1
112
Not enough data
Generative AI
7.2
74
Not enough data
7.3
73
Not enough data
Agentic AI - Help Desk
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Not enough data
Communication Channels
8.2
160
Not enough data
8.9
217
|
Verified
Not enough data
8.5
190
Not enough data
7.5
109
Not enough data
7.5
104
Not enough data
Platform
7.5
175
|
Verified
Not enough data
7.8
160
Feature Not Available
8.8
214
|
Verified
Not enough data
8.2
175
|
Verified
Not enough data
8.2
193
|
Verified
Not enough data
8.4
207
|
Verified
Not enough data
Business Instant Messaging
Not enough data
8.7
225
Not enough data
8.9
234
Not enough data
7.7
234
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.7
223
Not enough data
9.1
224
Not enough data
8.3
220
Generative AI - Business Instant Messaging
Not enough data
7.1
97
AI - Business Instant Messaging
Not enough data
6.9
96
Not enough data
7.0
95
Not enough data
6.9
93
Not enough data
7.0
94
Agentic AI - Business Instant Messaging
Not enough data
7.3
40
Not enough data
7.4
41
Channels
7.9
149
8.7
287
7.6
143
8.2
270
6.7
141
Feature Not Available
Design
7.9
142
8.4
266
7.3
142
7.2
255
8.0
144
8.5
269
8.2
144
8.7
269
7.8
141
8.4
254
Generative AI
7.1
107
7.7
240
7.1
105
7.5
237
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Inbox Tools
Not enough data
9.3
446
Not enough data
8.8
437
Not enough data
8.7
433
Not enough data
9.0
434
Coordination Tools
Not enough data
8.2
419
Not enough data
8.5
419
Not enough data
8.0
423
Software Options
Not enough data
9.1
424
Not enough data
8.8
426
Email Client - Agentic AI
Not enough data
6.6
86
Not enough data
7.0
94
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.1
350
7.7
201
8.8
385
8.8
204
7.5
330
6.9
178
8.0
347
8.2
191
Integrations
6.8
286
7.3
160
9.3
395
8.9
188
7.1
281
7.3
154
Time Management
8.7
351
9.1
191
8.5
344
8.7
172
8.0
313
9.0
187
Generative AI
7.5
204
7.3
169
7.2
199
6.3
156
7.4
202
7.0
163
Agentic AI - Email Management
7.2
31
6.6
76
7.2
32
7.0
76
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.0
121
Not enough data
7.9
120
Not enough data
Feature Not Available
Communication
Not enough data
7.7
154
Not enough data
8.6
157
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Internal Use
7.8
160
Feature Not Available
Not enough data
8.7
160
Not enough data
8.0
144
Not enough data
Feature Not Available
Not enough data
9.2
159
Not enough data
8.1
142
Generative AI
8.6
6
Not enough data
Self-Service Experience
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
Self-Service Platform
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Agentic AI - Customer Self-Service
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Generative AI
Not enough data
7.9(won by default)
93
Not enough data
7.8(won by default)
90
Process
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6(won by default)
111
Channels
Not enough data
8.8(won by default)
109
Not enough data
8.7(won by default)
110
Not enough data
8.6(won by default)
105
Not enough data
7.3(won by default)
103
Not enough data
8.5(won by default)
105
Insight
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
6.7
5
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hiver and Missive are categorized as Email Management, Shared Inbox, Customer Communications Management, Live Chat, and Social Customer Service
Reviews
Reviewers' Company Size
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Missive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.9%
Information Technology and Services
5.5%
Marketing and Advertising
5.4%
Accounting
4.9%
Financial Services
4.1%
Other
73.2%
Accounting
10.3%
Marketing and Advertising
6.8%
Construction
6.1%
Leisure, Travel & Tourism
5.5%
Real Estate
5.3%
Other
66.1%
Alternatives
Discussions
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
What does Missive do?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
Is Front app good?
1 Comment
Official Response from Missive
Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and...Read more
What is Missive app?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
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