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At a Glance
Market Segments
Small-Business (67.0% of reviews)
Small-Business (90.6% of reviews)
Entry-Level Pricing
Free
Free
Hiver
Star Rating
(1,275)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansMissive
Star Rating
(716)4.6 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Hiver excels in Gmail Integration, scoring 9.3 compared to Missive's 9.1. Reviewers mention that Hiver's seamless integration with Gmail allows for a more intuitive email management experience, making it easier for teams to collaborate directly within their existing email environment.
- Reviewers mention that Missive shines in Unified Inbox functionality, scoring 9.2 against Hiver's 8.7. Users say that Missive's unified inbox feature provides a more organized view of all communications, which helps teams manage conversations more effectively across different channels.
- Users on G2 highlight Hiver's superior Ease of Use, with a score of 9.0 compared to Missive's 8.8. Reviewers say that Hiver's user-friendly interface and straightforward navigation make it easier for new users to get up to speed quickly.
- Reviewers mention that Missive offers better Multi-Channel Coverage, scoring 8.7 versus Hiver's 7.9. Users report that Missive's ability to integrate various communication channels into one platform enhances team collaboration and responsiveness.
- G2 users note that Hiver has a slight edge in Quality of Support, with a score of 9.2 compared to Missive's 9.3. Reviewers say that Hiver's support team is responsive and helpful, which is crucial for small businesses needing quick resolutions to issues.
- Users report that both products offer Free Entry Level Pricing, making them accessible for small businesses. However, reviewers mention that Hiver's extensive features available in the free tier provide a compelling reason for teams to choose it over Missive.
Pricing
Entry-Level Pricing
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Missive
Free
Free
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user
Free Trial
Hiver
Free Trial is available
Missive
Free Trial is available
Ratings
Meets Requirements
9.0
988
9.0
686
Ease of Use
9.1
1,012
8.8
700
Ease of Setup
9.0
587
8.6
612
Ease of Admin
9.2
451
9.0
222
Quality of Support
9.2
916
9.3
589
Has the product been a good partner in doing business?
9.2
442
9.6
217
Product Direction (% positive)
9.1
981
9.4
673
Features by Category
Ticket and Case Management
8.8
212
|
Verified
Not enough data
8.7
215
|
Verified
Not enough data
8.6
222
|
Verified
Not enough data
8.5
207
|
Verified
Not enough data
8.2
178
|
Verified
Not enough data
8.3
191
Not enough data
8.6
206
|
Verified
Not enough data
8.1
112
Not enough data
Generative AI
7.1
75
Not enough data
7.2
74
Not enough data
Agentic AI - Help Desk
7.1
30
Not enough data
7.0
30
Not enough data
6.6
29
Not enough data
Communication Channels
8.2
161
Not enough data
8.9
217
|
Verified
Not enough data
8.5
190
Not enough data
7.5
110
Not enough data
7.5
105
Not enough data
Platform
7.5
176
|
Verified
Not enough data
7.8
161
Feature Not Available
8.8
215
|
Verified
Not enough data
8.2
176
|
Verified
Not enough data
8.2
193
|
Verified
Not enough data
8.4
208
|
Verified
Not enough data
Business Instant Messaging
Not enough data
8.7
223
Not enough data
8.9
227
Not enough data
7.8
229
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.6
221
Not enough data
9.1
223
Not enough data
8.3
216
Generative AI - Business Instant Messaging
Not enough data
7.1
97
AI - Business Instant Messaging
Not enough data
6.9
96
Not enough data
7.0
94
Not enough data
6.9
93
Not enough data
7.0
94
Agentic AI - Business Instant Messaging
Not enough data
7.3
40
Not enough data
7.4
41
Channels
7.9
149
8.7
286
7.6
143
8.2
270
6.7
141
Feature Not Available
Design
7.9
142
8.3
264
7.3
142
7.2
255
8.0
144
8.5
266
8.2
144
8.7
267
7.8
141
8.4
254
Generative AI
7.1
107
7.7
240
7.1
105
7.5
237
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Inbox Tools
Not enough data
9.3
435
Not enough data
8.8
429
Not enough data
8.7
423
Not enough data
9.0
427
Coordination Tools
Not enough data
8.2
412
Not enough data
8.5
414
Not enough data
7.9
414
Software Options
Not enough data
9.1
418
Not enough data
8.8
419
Email Client - Agentic AI
Not enough data
6.6
85
Not enough data
7.0
90
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.1
351
7.7
194
8.8
386
8.8
195
7.5
331
6.9
176
7.9
348
8.2
186
Integrations
6.8
287
7.3
159
9.3
396
8.9
182
7.1
282
7.3
153
Time Management
8.7
352
9.1
183
8.5
345
8.7
171
8.0
314
9.0
179
Generative AI
7.4
205
7.3
166
7.1
200
6.3
155
7.4
203
7.0
160
Agentic AI - Email Management
7.0
32
6.6
75
7.0
33
7.0
75
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.0
121
Not enough data
7.9
120
Not enough data
Feature Not Available
Communication
Not enough data
7.7
150
Not enough data
8.6
153
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Internal Use
7.8
161
Feature Not Available
Not enough data
8.6
154
Not enough data
7.9
143
Not enough data
Feature Not Available
Not enough data
9.1
153
Not enough data
8.1
141
Generative AI
7.4
7
Not enough data
Self-Service Experience
7.9
8
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
Self-Service Platform
7.9
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
Agentic AI - Customer Self-Service
7.4
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
6.7
7
Not enough data
6.7
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
Generative AI
Not enough data
7.9(won by default)
93
Not enough data
7.8(won by default)
90
Process
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5(won by default)
110
Channels
Not enough data
8.8(won by default)
108
Not enough data
8.7(won by default)
109
Not enough data
8.6(won by default)
104
Not enough data
7.4(won by default)
102
Not enough data
8.5(won by default)
105
Insight
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
6.7
5
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hiver and Missive are categorized as Email Management, Shared Inbox, Customer Communications Management, Live Chat, and Social Customer Service
Reviews
Reviewers' Company Size
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Missive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.9%
Marketing and Advertising
5.4%
Information Technology and Services
5.3%
Accounting
4.9%
Financial Services
4.2%
Other
73.3%
Accounting
7.6%
Marketing and Advertising
7.3%
Construction
6.9%
Leisure, Travel & Tourism
6.1%
Computer Software
5.4%
Other
66.7%
Alternatives
Discussions
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
Is Front app good?
1 Comment
Official Response from Missive
Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and...Read more
What does Missive do?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
What is Missive app?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
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