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Compare Hiver and Missive 
Featured Products
At a Glance
Market Segments
Small-Business (67.0% of reviews)
Small-Business (90.6% of reviews)
Entry-Level Pricing
Free
Free
Hiver
Star Rating
(1,274)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansMissive
Star Rating
(726)4.6 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hiver excels in ease of use, with users appreciating its intuitive interface that simplifies email management. One user noted, "Hiver has transformed our team's workflow by making the management of shared inboxes significantly more organized."
- Users say that Missive shines in collaboration features, particularly with its task assignment capabilities. Reviewers highlighted how the integration of tasks and Google Calendar helps keep track of responsibilities, stating, "Being able to assign tasks to emails helps with task management."
- According to verified reviews, Hiver's quality of support is highly rated, with users mentioning the responsive assistance they receive. One user expressed appreciation for how Hiver helps in resolving customer queries quickly, enhancing the overall customer experience.
- Reviewers mention that Missive offers a more comprehensive multi-channel coverage, which is beneficial for teams that need to manage various communication channels. Users noted that this feature makes them "more efficient" in handling client communications.
- G2 reviewers highlight that while both products are free to start, Hiver's entry-level pricing is a significant advantage for small businesses looking to manage costs. Users appreciate that they can access essential features without any upfront investment.
- Users report that Hiver's email collaboration features are particularly effective for support and sales teams, allowing for seamless internal communication. One user remarked, "The ability to assign emails, track status, and communicate internally via notes improves productivity."
Pricing
Entry-Level Pricing
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Missive
Free
Free
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user
Free Trial
Hiver
Free Trial is available
Missive
Free Trial is available
Ratings
Meets Requirements
9.0
987
9.1
700
Ease of Use
9.1
1,011
8.8
714
Ease of Setup
9.0
586
8.6
622
Ease of Admin
9.2
451
9.0
225
Quality of Support
9.2
915
9.3
599
Has the product been a good partner in doing business?
9.2
442
9.6
220
Product Direction (% positive)
9.1
980
9.4
686
Features by Category
Ticket and Case Management
8.8
211
|
Verified
Not enough data
8.7
214
|
Verified
Not enough data
8.6
221
|
Verified
Not enough data
8.5
206
|
Verified
Not enough data
8.2
177
|
Verified
Not enough data
8.3
190
Not enough data
8.6
205
|
Verified
Not enough data
8.1
111
Not enough data
Generative AI
7.2
74
Not enough data
7.3
73
Not enough data
Agentic AI - Help Desk
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Not enough data
Communication Channels
8.2
160
Not enough data
8.9
216
|
Verified
Not enough data
8.5
189
Not enough data
7.5
109
Not enough data
7.5
104
Not enough data
Platform
7.5
176
|
Verified
Not enough data
7.8
161
Feature Not Available
8.8
215
|
Verified
Not enough data
8.2
176
|
Verified
Not enough data
8.2
193
|
Verified
Not enough data
8.4
208
|
Verified
Not enough data
Business Instant Messaging
Not enough data
8.7
223
Not enough data
8.9
227
Not enough data
7.8
230
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.6
221
Not enough data
9.1
223
Not enough data
8.3
216
Generative AI - Business Instant Messaging
Not enough data
7.1
97
AI - Business Instant Messaging
Not enough data
6.9
96
Not enough data
7.0
94
Not enough data
6.9
93
Not enough data
7.0
94
Agentic AI - Business Instant Messaging
Not enough data
7.3
40
Not enough data
7.4
41
Channels
7.9
149
8.7
287
7.6
143
8.2
270
6.7
141
Feature Not Available
Design
7.9
142
8.3
264
7.3
142
7.2
255
8.0
144
8.5
267
8.2
144
8.7
267
7.8
141
8.4
254
Generative AI
7.1
107
7.7
240
7.1
105
7.5
237
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Inbox Tools
Not enough data
9.3
440
Not enough data
8.8
431
Not enough data
8.7
425
Not enough data
8.9
429
Coordination Tools
Not enough data
8.2
414
Not enough data
8.5
415
Not enough data
8.0
418
Software Options
Not enough data
9.1
421
Not enough data
8.8
421
Email Client - Agentic AI
Not enough data
6.6
86
Not enough data
7.1
92
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.1
350
7.7
197
8.8
385
8.7
197
7.5
330
6.9
177
8.0
347
8.2
188
Integrations
6.8
286
7.3
160
9.3
395
8.9
183
7.1
281
7.3
154
Time Management
8.7
351
9.1
186
8.5
344
8.7
172
8.0
313
9.0
180
Generative AI
7.5
204
7.3
169
7.2
199
6.3
156
7.4
202
7.0
161
Agentic AI - Email Management
7.2
31
6.6
76
7.2
32
7.0
76
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.0
121
Not enough data
7.9
120
Not enough data
Feature Not Available
Communication
Not enough data
7.7
151
Not enough data
8.6
154
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Internal Use
7.8
161
Feature Not Available
Not enough data
8.6
156
Not enough data
8.0
144
Not enough data
Feature Not Available
Not enough data
9.2
155
Not enough data
8.1
142
Generative AI
8.6
6
Not enough data
Self-Service Experience
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
Self-Service Platform
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Agentic AI - Customer Self-Service
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Generative AI
Not enough data
7.9(won by default)
93
Not enough data
7.8(won by default)
90
Process
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6(won by default)
111
Channels
Not enough data
8.8(won by default)
109
Not enough data
8.7(won by default)
110
Not enough data
8.6(won by default)
105
Not enough data
7.3(won by default)
103
Not enough data
8.5(won by default)
105
Insight
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
6.7
5
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hiver and Missive are categorized as Email Management, Shared Inbox, Customer Communications Management, Live Chat, and Social Customer Service
Reviews
Reviewers' Company Size
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Missive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.9%
Marketing and Advertising
5.4%
Information Technology and Services
5.4%
Accounting
4.9%
Financial Services
4.2%
Other
73.2%
Accounting
7.6%
Marketing and Advertising
7.2%
Construction
6.8%
Leisure, Travel & Tourism
5.9%
Computer Software
5.3%
Other
67.2%
Alternatives
Discussions
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
Is Front app good?
1 Comment
Official Response from Missive
Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and...Read more
What does Missive do?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
What is Missive app?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
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