# Hiver in Gmail vs Missive Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Hiver excels in **ease of use** , particularly for teams already using Gmail. Users appreciate its seamless integration, stating that it allows for quick adoption with minimal training, making it a great choice for organizations looking to streamline their email management.
- **Users say** Missive stands out for its **modern user experience** , with many finding it fast and intuitive. Reviewers highlight its ability to collaborate on multiple inboxes, which enhances team communication and efficiency, making it a strong contender for businesses that prioritize collaboration.
- **According to verified reviews** , Hiver's **support quality** is highly praised, with users noting the availability of 24/7 assistance. This level of support can be crucial for teams that require immediate help, especially when managing client communications.
- **Reviewers mention** that Missive offers a good level of **customizability** , allowing users to tailor their experience to better fit their workflow. This flexibility can be a significant advantage for teams with specific needs, as it helps them optimize their communication processes.
- **G2 reviewers highlight** that while Hiver is particularly strong in **email organization** , it may not be as robust in multi-channel coverage compared to Missive. Users appreciate Hiver's ability to keep notes and tasks organized per email, but some feel it could benefit from broader communication features.
- **Users report** that Missive's **performance tracking** features, while decent, do not quite match the level of detail that some users find in Hiver. This could be a consideration for teams that rely heavily on analytics to drive their communication strategies.



| | Hiver in Gmail | Missive | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,283 | 854 | 
| **Largest Market Segment** | Small-Business (66.9% of reviews) | Small-Business (88.2% of reviews) | 
| **Entry Level Price** | $25.00 Per Month | Free | 

---
## Top Pros & Cons

### Hiver in Gmail

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (149 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

### Missive

Pros:
- Team Collaboration (343 reviews)
- Communication (306 reviews)

Cons:
- Missing Features (123 reviews)
- Learning Curve (95 reviews)

---
## Ratings Comparison
| Rating | Hiver in Gmail | Missive | 
|---|---|---|
  | **Meets Requirements** | 9.0 (993 reviews) | 9.0 (820 reviews) | 
  | **Ease of Use** | 9.1 (1017 reviews) | 8.8 (837 reviews) | 
  | **Ease of Setup** | 9.0 (593 reviews) | 8.7 (741 reviews) | 
  | **Ease of Admin** | 9.2 (455 reviews) | 9.0 (253 reviews) | 
  | **Quality of Support** | 9.2 (921 reviews) | 9.3 (706 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (446 reviews) | 9.6 (249 reviews) | 
  | **Product Direction (% positive)** | 9.1 (986 reviews) | 9.4 (798 reviews) | 

---
## Pricing

### Hiver in Gmail

#### Entry-Level Pricing

Plan: GROWTH

Price: $25.00 Per Month

Description: Ideal for small teams to deliver effortless, multi-channel support.

Key Features:
- Everything in Free plan and
- AI Compose
- AI Summarizer

[Browse all 4 editions](https://www.g2.com/products/hiver-in-gmail/pricing)

#### Free Trial

Yes

### Missive

#### Entry-Level Pricing

Plan: Free

Price: Free

Key Features:
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user

[Browse all 4 editions](https://www.g2.com/products/missive/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Artificial Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Missive** | N/A | N/A |

#### Additional Functionality

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **For eCommerce** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Missive** | N/A | N/A |

#### Additional Functionality

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Missive** | N/A | N/A |

#### Feedback Management

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Feedback Management** | Not enough data | Not enough data | 

#### Proactive Error Detection

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Proactive Error Detection** | Not enough data | Not enough data | 

#### Alerts/Notifications

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Document Management

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Document Management** | Not enough data | Not enough data | 

#### Self Service Portal

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Self Service Portal** | Not enough data | Not enough data | 

#### Autonomous Task Execution

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Reporting/Analytics

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Security & Compliance

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Security & Compliance** | Not enough data | Not enough data | 

#### Natural Language Processing

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Natural Language Processing** | Not enough data | Not enough data | 

#### Integration into Third Party Applications

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Integration into Third Party Applications** | Not enough data | Not enough data | 

#### AI Agent Configuration

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **AI Agent Configuration** | Not enough data | Not enough data | 

#### Adaptive Learning

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 

#### IT Incident Management

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **IT Incident Management** | Not enough data | Not enough data | 

#### Automated Routing

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Automated Routing** | Not enough data | Not enough data | 

#### Service Level Agreement (SLA) Management

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 

#### Knowledge Base Integration

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Knowledge Base Integration** | Not enough data | Not enough data | 

#### Support Ticket Management

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Support Ticket Management** | Not enough data | Not enough data | 

#### Workflow Automation

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | 

#### Automation - AI IT Agents

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Missive** | N/A | N/A |

#### Dashboard

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Dashboard** | Not enough data | Not enough data | 

#### Speech Recognition

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Speech Recognition** | Not enough data | Not enough data | 

#### Compliance Management

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Compliance Management** | Not enough data | Not enough data | 

#### Autonomous Task Execution

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Sentiment Analysis

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Data Security

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Data Security** | Not enough data | Not enough data | 

#### Third-Party Integration

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Third-Party Integration** | Not enough data | Not enough data | 

#### Human-in-the-loop (HITL)

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Human-in-the-loop (HITL)** | Not enough data | Not enough data | 

#### Agentic Task Execution

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Agentic Task Execution** | Not enough data | Not enough data | 

#### Natural Language Processing

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Natural Language Processing** | Not enough data | Not enough data | 

#### Conversational AI

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Conversational AI** | Not enough data | Not enough data | 

#### Performance Metrics

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Performance Metrics** | Not enough data | Not enough data | 

#### Interaction Tracking

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Interaction Tracking** | Not enough data | Not enough data | 

#### Knowledge Base Management

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Knowledge Base Management** | Not enough data | Not enough data | 

#### CRM Integration

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **CRM Integration** | Not enough data | Not enough data | 

#### Inquiry Routing

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Inquiry Routing** | Not enough data | Not enough data | 

#### Contextual Guidance

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Contextual Guidance** | Not enough data | Not enough data | 

#### Communications Management

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Communications Management** | Not enough data | Not enough data | 

#### Proactive Chat

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Proactive Chat** | Not enough data | Not enough data | 

#### Ticket Management

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Ticket Management** | Not enough data | Not enough data | 

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 8.0/10 | 353 |
| **Missive** | N/A | N/A |

#### Ticket and Case Management

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (211 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.7 (215 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.6 (222 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.5 (204 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.2 (176 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 8.3 (188 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.6 (209 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.1 (112 reviews) | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **AI Text Generation** | 7.2 (74 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (73 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (29 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.2 (29 reviews) | Not enough data | 
| **Proactive Assistance** | 6.8 (28 reviews) | Not enough data | 

#### Communication Channels

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Customer Portal** | 8.2 (160 reviews) | Not enough data | 
| **Email to Case** | 8.9 (217 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 8.5 (190 reviews) | Not enough data | 
| **Social Integration** | 7.5 (109 reviews) | Not enough data | 
| **Voice** | 7.5 (104 reviews) | Not enough data | 
| **Video Chat** | Not enough data | Not enough data | 

#### Platform

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Mobile User Support** | 7.5 (175 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 7.8 (160 reviews) | Feature Not Available | 
| **User, Role, and Access Management** | 8.8 (213 reviews) ✓ Verified | Not enough data | 
| **Third-Party Integrations** | 8.2 (175 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.2 (193 reviews) ✓ Verified | Not enough data | 
| **Activity Dashboard** | 8.4 (206 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Automated Routing** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Key Performance Indicators** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Task Automation** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Missive** | 7.8/10 | 244 |

#### Business Instant Messaging

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **File Sharing** | Not enough data | 8.7 (227 reviews) | 
| **Notifications** | Not enough data | 8.9 (236 reviews) | 
| **Search** | Not enough data | 7.8 (236 reviews) | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Business Instant Messaging 

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Audio Conferencing** | Not enough data | Feature Not Available | 
| **Video Conferencing** | Not enough data | Feature Not Available | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 

#### Business Instant Messaging

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Mobile Application** | Not enough data | 8.7 (225 reviews) | 
| **Web Application** | Not enough data | 9.1 (226 reviews) | 
| **Third-Party Integrations** | Not enough data | 8.3 (222 reviews) | 
| **Active Directory Integration** | Not enough data | Not enough data | 

#### Generative AI - Business Instant Messaging

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Text Summarization** | Not enough data | 7.1 (97 reviews) | 

#### AI - Business Instant Messaging

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **AI Powered Search** | Not enough data | 6.9 (96 reviews) | 
| **Smart Notifications** | Not enough data | 7.0 (95 reviews) | 
| **AI Powered Language Translation** | Not enough data | 6.9 (93 reviews) | 
| **Content Generation** | Not enough data | 7.0 (94 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Business Instant Messaging

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.3 (40 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (41 reviews) | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Group Messaging** | Not enough data | Not enough data | 
| **Bulk Send** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Rich Text Editor** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Message Recall** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Workflow Configuration** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Read Receipts** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Chat** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Broadcast Messaging** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Employee Database** | Not enough data | Not enough data | 
| **One-to-One Messaging** | Not enough data | Not enough data | 
| **Event Calendar** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Employee Photos** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Blogs** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 7.6/10 | 152 |
| **Missive** | 8.1/10 | 295 |

#### Channels

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Multi-Channel Coverage** | 7.9 (149 reviews) | 8.7 (289 reviews) | 
| **Open Listening** | 7.6 (143 reviews) | 8.2 (270 reviews) | 
| **Physical Media** | 6.7 (141 reviews) | Feature Not Available | 

#### Design

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Communications Strategy Development** | 7.9 (142 reviews) | 8.4 (268 reviews) | 
| **Create Content** | 7.3 (142 reviews) | 7.2 (255 reviews) | 
| **Personalization** | 8.0 (144 reviews) | 8.5 (270 reviews) | 
| **Inbound Identification** | 8.2 (144 reviews) | 8.7 (269 reviews) | 
| **Regulatory Compliance** | 7.8 (141 reviews) | 8.4 (255 reviews) | 
| **Batch Communications** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **On-Demand Communications** | Not enough data | Not enough data | 
| **Interactive Content** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **AI Text Generation** | 7.1 (107 reviews) | 7.7 (241 reviews) | 
| **AI Text Summarization** | 7.1 (105 reviews) | 7.5 (238 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Missive** | N/A | N/A |

#### Usability

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 
| **Social Media Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Social Media Integration** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Customer Complaint Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Case Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Corrective and Preventive Actions (CAPA)** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Multi-Channel Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Customer Service Analytics** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 8.4/10 | 621 |
| **Missive** | 8.1/10 | 596 |

#### Productivity Tools

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Notes** | 8.9 (571 reviews) | 9.2 (512 reviews) | 
| **Internal Discussion** | 8.7 (544 reviews) | 9.4 (523 reviews) | 
| **Assignments and Tasks** | 9.2 (574 reviews) | 8.6 (505 reviews) | 
| **Workflows** | 8.7 (502 reviews) | 8.3 (481 reviews) | 
| **Templates** | 8.7 (529 reviews) | 8.8 (477 reviews) | 
| **Integrations** | 8.2 (445 reviews) | 8.2 (479 reviews) | 
| **Tagging System** | 9.1 (557 reviews) | 8.9 (490 reviews) | 

#### Analytics

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Trends** | 8.0 (432 reviews) | 7.4 (417 reviews) | 
| **Performance Tracking** | 8.3 (463 reviews) | 7.5 (419 reviews) | 
| **Email Tracking** | 8.8 (499 reviews) | 7.5 (425 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (24 reviews) | 6.7 (145 reviews) | 
| **Decision Making** | 7.2 (24 reviews) | 6.9 (143 reviews) | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Missive** | 8.4/10 | 464 |

#### Inbox Tools

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Unified Inbox** | Not enough data | 9.3 (449 reviews) | 
| **Filters** | Not enough data | 8.8 (439 reviews) | 
| **Reminders** | Not enough data | 8.7 (436 reviews) | 
| **Notifications** | Not enough data | 9.0 (436 reviews) | 

#### Coordination Tools

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Calendar** | Not enough data | 8.2 (421 reviews) | 
| **Contacts** | Not enough data | 8.5 (421 reviews) | 
| **Task Management** | Not enough data | 8.0 (428 reviews) | 

#### Software Options

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Desktop Application** | Not enough data | 9.1 (426 reviews) | 
| **Mobile Application** | Not enough data | 8.8 (428 reviews) | 

#### Email Client - Agentic AI

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.6 (87 reviews) | 
| **Cross-system Integration** | Not enough data | 7.1 (95 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Missive** | N/A | N/A |

#### Responses

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 
| **Augmented Analytics** | Not enough data | Not enough data | 
| **Proactive Chat** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Customer Surveys** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Pre-Configured Bot** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Code-free Development** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **For Sales/Marketing** | Not enough data | Not enough data | 
| **Contextual Guidance** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Intent Recognition** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Query Suggestions** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 7.3/10 | 5 |
| **Missive** | N/A | N/A |

#### Conversational Platform

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | 7.3 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 7.8/10 | 411 |
| **Missive** | 7.8/10 | 225 |

#### Sorting & Filtering

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Attachment Search** | 8.1 (350 reviews) | 7.8 (203 reviews) | 
| **Tags** | 8.8 (385 reviews) | 8.8 (206 reviews) | 
| **AI Sorting** | 7.5 (330 reviews) | 6.9 (179 reviews) | 
| **Predefined Rules** | 8.0 (347 reviews) | 8.2 (193 reviews) | 

#### Integrations

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Microsoft Outlook Integration** | 6.8 (286 reviews) | 7.4 (161 reviews) | 
| **Gmail Integration** | 9.3 (396 reviews) | 8.9 (191 reviews) | 
| **Apple Calendar Integration** | 7.1 (281 reviews) | 7.3 (154 reviews) | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Time Management

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Unified Inbox** | 8.7 (351 reviews) | 9.1 (192 reviews) | 
| **Email Automation** | 8.5 (344 reviews) | 8.7 (174 reviews) | 
| **Snooze** | 8.0 (313 reviews) | 9.0 (190 reviews) | 

#### Generative AI

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **AI Text Generation** | 7.5 (204 reviews) | 7.3 (171 reviews) | 
| **AI Text-to-Speech** | 7.2 (199 reviews) | 6.3 (157 reviews) | 
| **AI Text Summarization** | 7.4 (202 reviews) | 7.0 (164 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Email Management

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (31 reviews) | 6.6 (78 reviews) | 
| **Cross-system Integration** | 7.2 (32 reviews) | 7.0 (77 reviews) | 

#### Additional Functionality

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Whitelisting/Blacklisting** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Signature Management** | Not enough data | Not enough data | 
| **Shared Inboxes** | Not enough data | Not enough data | 
| **Email Distribution** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Data Recovery** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Response Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Email Monitoring** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Spam Blocker** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Campaign Analytics** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Missive** | N/A | N/A |

#### Customer Support

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 

#### Automation

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Customer Communication** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 6.5/10 | 213 |
| **Missive** | 8.3/10 | 163 |

#### Generative AI

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (121 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (120 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 
| **Generative AI** | Not enough data | Not enough data | 

#### Communication

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 7.7 (154 reviews) | 
| **Notifications** | Not enough data | 8.6 (158 reviews) | 
| **Targeted Emails** | Not enough data | Feature Not Available | 
| **In-App Messaging** | Not enough data | Feature Not Available | 
| **Co-Browsing** | Not enough data | Feature Not Available | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-time Consumer-facing Chat** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Customization ** | 7.8 (160 reviews) | Feature Not Available | 
| **Conversation Archiving** | Not enough data | 8.7 (160 reviews) | 
| **Lead Development** | Not enough data | 8.0 (144 reviews) | 
| **Knowledge Base** | Not enough data | Feature Not Available | 
| **Team Inbox ** | Not enough data | 9.2 (160 reviews) | 
| **Customer Profiles** | Not enough data | 8.1 (142 reviews) | 

#### Additional Functionality

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Geotargeting** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Offline Form** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 8.4/10 | 8 |
| **Missive** | N/A | N/A |

#### Generative AI

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **AI Text Summarization** | 8.6 (6 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Knowledge Base** | 8.6 (7 reviews) | Not enough data | 
| **Searchable Articles** | 8.3 (7 reviews) | Not enough data | 
| **Community Forums** | 8.6 (7 reviews) | Not enough data | 
| **Mobile Optimization** | 8.3 (7 reviews) | Not enough data | 
| **Personalization** | 8.3 (7 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Branding** | 8.6 (7 reviews) | Not enough data | 
| **Automation** | 8.6 (7 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.8 (7 reviews) | Not enough data | 
| **Integrations** | 8.8 (7 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (6 reviews) | Not enough data | 
| **Decision Making** | 8.3 (6 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Missive** | 8.3/10 | 113 |

#### Generative AI

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (93 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (90 reviews) | 

#### Process

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Mentions** | Not enough data | Feature Not Available | 
| **Tickets** | Not enough data | Feature Not Available | 
| **Macros** | Not enough data | 8.6 (111 reviews) | 

#### Channels

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Email** | Not enough data | 8.8 (110 reviews) | 
| **Social** | Not enough data | 8.7 (110 reviews) | 
| **Live Chat** | Not enough data | 8.6 (105 reviews) | 
| **Phone** | Not enough data | 7.3 (103 reviews) | 
| **Text** | Not enough data | 8.5 (105 reviews) | 

#### Insight

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Surveys** | Not enough data | Feature Not Available | 
| **Reporting** | Not enough data | Feature Not Available | 
| **Visitor Activity** | Not enough data | Feature Not Available | 
| **Help Desk** | Not enough data | Feature Not Available | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 9.0/10 | 5 |
| **Missive** | N/A | N/A |

#### Generative AI

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **AI Text Generation** | 9.0 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (5 reviews) | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 7.2/10 | 6 |
| **Missive** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Cross-system Integration** | 7.2 (6 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Missive** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Hiver in Gmail | Missive | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Email Management Software](https://www.g2.com/categories/email-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to Hiver in Gmail (10):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Missive (2):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Email Client Software](https://www.g2.com/categories/email-client)


---
## Reviewer Demographics

### By Company Size

| Segment | Hiver in Gmail | Missive | 
|---|---|---|
| **Small-Business** | 66.9% | 88.2% | 
| **Mid-Market** | 27.2% | 11.6% | 
| **Enterprise** | 5.9% | 0.2% | 

### By Industry

#### Hiver in Gmail

- **Computer Software:** 6.9%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.4%
- **Accounting:** 4.8%
- **Financial Services:** 4.1%
- **Retail:** 3.8%
- **Logistics and Supply Chain:** 3.5%
- **Leisure, Travel & Tourism:** 3.5%
- **Real Estate:** 3.2%
- **Consumer Services:** 2.6%
- **Other:** 56.7%

#### Missive

- **Accounting:** 11.0%
- **Marketing and Advertising:** 6.4%
- **Construction:** 5.8%
- **Leisure, Travel & Tourism:** 5.2%
- **Real Estate:** 5.0%
- **Computer Software:** 4.7%
- **Information Technology and Services:** 4.4%
- **Consulting:** 3.4%
- **Retail:** 2.8%
- **Apparel & Fashion:** 2.4%
- **Other:** 48.9%

---
## Alternatives

### Alternatives to Hiver in Gmail

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7013 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2506 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3755 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (431 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3900 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7831 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2919 reviews)

### Alternatives to Missive

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2506 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3755 reviews)
- [Superhuman Mail](https://www.g2.com/products/superhuman-mail/reviews) — 4.8/5 stars (1279 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (431 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7013 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3900 reviews)
- [Helpwise](https://www.g2.com/products/helpwise/reviews) — 4.6/5 stars (181 reviews)
- [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) — 4.5/5 stars (3517 reviews)

---
## Top Discussions

### Hiver in Gmail

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

### Missive

- Title: [What does Missive do?](https://www.g2.com/discussions/what-does-missive-do) — 1 comment *(includes official response)*
  > **Top comment:** "Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and..."
- Title: [Is Front app good?](https://www.g2.com/discussions/is-front-app-good) — 1 comment *(includes official response)*
  > **Top comment:** "Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and..."
- Title: [What is Missive app?](https://www.g2.com/discussions/what-is-missive-app) — 1 comment *(includes official response)*
  > **Top comment:** "Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and..."
- Title: [How do you use missive?](https://www.g2.com/discussions/how-do-you-use-missive) — 1 comment *(includes official response)*
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hiver-in-gmail-vs-missive)