[ Missive Reviews ](https://www.g2.com/products/missive/reviews) [ Missive Reviews ](https://www.g2.com/products/missive/reviews) # Missive Features ##### ## Communication (4) Pop-up Chat Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. Notifications Delivers notifications to both sides of the conversation. Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Real-time Consumer-facing Chat Engage in direct, instant messaging with consumers Show More ##### ## Internal Use (4) Conversation Archiving Archives conversations in a separate location for later reference. Lead Development Enables employees to denote potential customers. Team Inbox Provides a central location for help requests, helping employees respond sooner. Customer Profiles Allows for the creation of profiles for contacts and customers. Show More ##### ## Process (1) Macros Allows administrators to create templated responses to frequently asked questions. Show More ##### ## Channels (7) Email Ability to connect agents with customers through Live Chat. Social Connects employees with customers through a social media solution. Live Chat Ability to connect agents with customers through email. Phone Connects employees with customers through a calling solution. Text Ability to connect agents with customers through text message solution. Multi-Channel Coverage Software incorporates multiple digital communications channels. Open Listening Allows incorporation of inbound contacts from non-marketing channels. Show More ##### ## Business Instant Messaging (9) File Sharing Allows users to send and open various file types. Notifications Notifies users when they have been contacted or tagged. Search Message content search capability. Screen Sharing Digitally share screen view with others Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Mobile Application Software can be accessed through a downloadable mobile application. Web Application Software can be accessed through a downloadable desktop app or a cloud-based site. Third-Party Integrations Set up connections to third-party platforms to improve business processes Active Directory Integration Integrates with Active Directory Show More ##### ## Business Instant Messaging (2) Two-Way Audio & Video Presenter can see and hear participants and vice versa Conferencing Show More ##### ## Design (9) Communications Strategy Development Allows planning and deployment of an overall communications strategy. Create Content Includes or integrates with content creation apps. Personalization Outbound communications are segmented and personalized. Inbound Identification Inbound contacts are identified and handled based on history. Regulatory Compliance Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. Batch Communications Send messages, notifications, or documents to an entire customer base at the same time Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. On-Demand Communications Generate personalized communications upon request to meet customer needs Interactive Content Allow the audience to interact or engage with the content Show More ##### ## Productivity Tools (7) Notes Allows users to leave notes or comments on emails or relevant cases. Internal Discussion Provides a dedicated space or a thread feature that allows for long-form discussion. Assignments and Tasks Offer in-application assignment and task tracking functionality. Workflows Allows users to create and follow predetermined workflows attached to actions. Templates Allows users to create canned answers or templates for email responses. Integrations Integrates without outside software to provide additional functionality or pull information. Tagging System Provides a tagging system to allow users to sort emails by relevant subject. Show More ##### ## Analytics (3) Trends Analyzes trends in email content and resolution. Performance Tracking Tracks performance and productivity of users inside the application. Email Tracking Tracks email analytics like emails opened, how long the email was opened for, etc. Show More ##### ## Inbox Tools (4) Unified Inbox Consolidates multiple email accounts into one viewable platform. Filters Allows users to filter their emails by sender, date received, opened, etc. Reminders Gives users reminders to send or reply to emails. Notifications Provides notifications when users receive new emails. Show More ##### ## Coordination Tools (3) Calendar Provides a native calendar. Contacts Provides a native contact book. Task Management Offers built-in task creation and assignment functionality. Show More ##### ## Software Options (2) Desktop Application Software available as a downloadable desktop application. Mobile Application Software available as a mobile application. Show More ##### ## Sorting & Filtering (4) Attachment Search Enables users to search for specific email attachments. Tags Allows users to create and assign custom tags to emails. AI Sorting Automatically sorts mail into untuitive categories and/or folders. Predefined Rules Allows users to set up predefined rules to automatically sort incoming mail. Show More ##### ## Integrations (5) Microsoft Outlook Integration This software integrates with Microsoft Outlook. Gmail Integration This software integrates with Gmail. Apple Calendar Integration This software integrates with Apple Calendar. Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Time Management (3) Unified Inbox Provide a unified inbox to manage multiple accounts at once. Email Automation Provide the ability to automatically send recurring emails. Snooze Provide a feature to snooze, or defer, non-urgent emails. Show More ##### ## Generative AI (12) AI Text Generation Allows users to generate text based on a text prompt. AI Text-to-Speech Simulates human-like speech from text inputs. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Generative AI - Business Instant Messaging (1) Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## AI - Business Instant Messaging (5) AI Powered Search Improves search functionality by prioritizing search results based on a user's previous interactions and relevance, enabling users to find messages, files, and people without the need for exact search terms. Smart Notifications Prioritizes user notifications by suggesting channels, people, and messages relevant to a user's work. AI Powered Language Translation Uses AI-powered language translation tools to translate messages in real-time. Content Generation Creates, assists, or automates the generation of text-based content within the platform. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Agentic AI - Business Instant Messaging (3) Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Multi-Language Manage and support multiple languages Show More ##### ## Agentic AI - Shared Inbox (2) Autonomous Task Execution Capability to perform complex tasks without constant human input Decision Making Makes informed choices based on available data and objectives Show More ##### ## Email Client - Agentic AI (2) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Show More ##### ## Agentic AI - Email Management (2) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Show More ##### ## Additional Functionality (148) Real-Time Analytics Analyze and gain insights into data in real-time Email Management Manage, store and organize emails within the system or via third-party apps API Application programming interface that allows for integration with other systems/databases Single Sign On Allow users to access multiple services after entering their login credentials once Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Third-Party Integrations Set up connections to third-party platforms to improve business processes Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Canned Responses Shortcuts for inputting frequently used messages Surveys & Feedback Gauge satisfaction and receive information for improvement and success Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Transfers/Routing Transfer queries and organize messages between agents Geotargeting Geographic location of visitors determines behavior of the software Interaction Tracking Track interaction history by documenting conversations for contacts CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Transcripts/Chat History View messages sent by both parties during the chat conversation Document Storage Store and organize documents in a centralized system Screen Sharing Digitally share screen view with others Contact Management Manage, organize, and store contact information Autoresponders Create and automatically send premade copy in response to customer messages Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access Access software remotely via mobile devices AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Offline Form Form to collect visitor contact information when live chat isn't available Real-Time Monitoring Active monitoring of systems, applications, or networks Support Ticket Management Allow customers/users to submit support queries and service requests File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more Whitelisting/Blacklisting Control system access and/or deliverability for applications and email addresses Customizable Fields Customize data fields to support various needs and use cases Signature Management Add and maintain centralized email signature(s) across an organization Shared Inboxes An email inbox that can be accessed and managed by multiple individuals Email Distribution Prioritization Arrange tasks based on the level of priority or urgency Customizable Forms Customize contracts and forms to collect specific information AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Mobile App Access the system via a mobile application Routing Plan daily routes to optimize employee scheduling and provide directions Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Inbox Management Organize, prioritize, and manage incoming communications Queue Management Monitor wait time and abandonment for incoming requests that have not been routed Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Contact Management Manage, organize, and store contact information Email Marketing Create and send email blasts/campaigns Data Recovery Ability to restore deleted, hidden, or lost data from an email server/system Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Real-Time Monitoring Active monitoring of systems, applications, or networks Autoresponders Create and automatically send premade copy in response to customer messages Multiple User Accounts Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service API Application programming interface that allows for integration with other systems/databases Real-Time Analytics Analyze and gain insights into data in real-time Customer Segmentation Process of dividing customers into groups based on common characteristics Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Support Ticket Management Allow customers/users to submit support queries and service requests Canned Responses Shortcuts for inputting frequently used messages Workflow Management Create, design and manage workflows for repetitive tasks Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Chat/Messaging Communicate using direct chat or messages within the system Response Management Planning and managing of resources and procedures to mitigate the impact of events and incidents Email Templates Pre-made examples and templates for emails Email Monitoring Ability to oversee and optimize the operations of a mail server Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Email Tracking Track delivered, received, and opened emails Access Controls/Permissions Define levels of authorization for access to specific files or systems Spam Blocker Filters used to determine different types of malware threats Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Real-Time Reporting Active reporting of data and metrics Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Campaign Analytics Track and interpret campaign performance metrics Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Group Messaging Group messaging lets multiple people carry on a group conversation Bulk Send Process of sending a large number of documents, messages or emails to multiple recipients at once Meeting Management Manage the process of planning and scheduling meetings, including agenda creation Mobile Access Access software remotely via mobile devices Rich Text Editor Input different types of content and edit text formats, fonts, font sizes, and colors Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Discussions/Forums Online forums/groups where users can ask questions, share ideas, best practices, etc. Transcripts/Chat History View messages sent by both parties during the chat conversation Contact Management Manage, organize, and store contact information User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Message Recall Retrieve sent messages from mailboxes of recipients who haven't yet opened it Canned Responses Shortcuts for inputting frequently used messages Document Storage Store and organize documents in a centralized system Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Workflow Configuration Alter the default workflow to meet your organization's needs Single Sign On Allow users to access multiple services after entering their login credentials once Access Controls/Permissions Define levels of authorization for access to specific files or systems Task Management Create, manage and track all task activities and progression Reminders Timed notification for any upcoming task, deadline, appointment, or activity Read Receipts Ability to see if recipient has viewed/opened the message @mentions An @mention is a way to tag or notify a specific person about a message/post API Application programming interface that allows for integration with other systems/databases AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Real-Time Chat Engage in direct, instant messaging with customers, users, etc. SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Data Import/Export Import and export data to and from software applications Email Management Manage, store and organize emails within the system or via third-party apps Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Secure Data Storage Securely stores data to prevent data loss or breaches Activity Tracking Track and document all activities across devices, networks, and other systems Broadcast Messaging Notify large groups of people simultaneously about important updates. Customizable Branding Add customized logos and colors to align with company branding Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Commenting/Notes Leave comments and notes on documents for others to view Employee Database Electronic storage of staff/employee contact information and job status in a centralized repository One-to-One Messaging Send personal messages to clients or attendees Event Calendar A list of events with their respective dates Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Real-Time Updates Receive system updates as soon as any changes are made Employee Photos Store photos of employees Mobile Alerts Notifications via mobile devices Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Blogs Allows users to publish blogs on social site Chat/Messaging Communicate using direct chat or messages within the system Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Customizable Branding Add customized logos and colors to align with company branding Call Recording Record the audio of phone conversations for quality assurance purposes Autoresponders Create and automatically send premade copy in response to customer messages IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Email Management Manage, store and organize emails within the system or via third-party apps Template Management Create, save, and re-purpose templates for emails, forms, etc. SMS Messaging Send messages via SMS Surveys & Feedback Gauge satisfaction and receive information for improvement and success Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Multi-Language Manage and support multiple languages Interaction Tracking Track interaction history by documenting conversations for contacts Third-Party Integrations Set up connections to third-party platforms to improve business processes Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Workflow Management Create, design and manage workflows for repetitive tasks Customer History Access previous interactions or concerns to maintain customer relationships Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Video Support Supports various video file formats CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Inbox Management Organize, prioritize, and manage incoming communications API Application programming interface that allows for integration with other systems/databases Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Activity Tracking Track and document all activities across devices, networks, and other systems Show More ## 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