[ Missive Reviews ](https://www.g2.com/products/missive/reviews) [ Missive Reviews ](https://www.g2.com/products/missive/reviews) # Missive Features ##### ## Communication (2) Pop-up Chat Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. Notifications Delivers notifications to both sides of the conversation. Show More ##### ## Internal Use (4) Conversation Archiving Archives conversations in a separate location for later reference. Lead Development Enables employees to denote potential customers. Team Inbox Provides a central location for help requests, helping employees respond sooner. Customer Profiles Allows for the creation of profiles for contacts and customers. Show More ##### ## Process (1) Macros Allows administrators to create templated responses to frequently asked questions. Show More ##### ## Channels (7) Email Ability to connect agents with customers through Live Chat. Social Connects employees with customers through a social media solution. Live Chat Ability to connect agents with customers through email. Phone Connects employees with customers through a calling solution. Text Ability to connect agents with customers through text message solution. Multi-Channel Coverage Software incorporates multiple digital communications channels. Open Listening Allows incorporation of inbound contacts from non-marketing channels. Show More ##### ## Business Instant Messaging (6) File Sharing Allows users to send and open various file types. Notifications Notifies users when they have been contacted or tagged. Search Message content search capability. Mobile Application Software can be accessed through a downloadable mobile application. Web Application Software can be accessed through a downloadable desktop app or a cloud-based site. Integrations Application integrates with other outside software. Show More ##### ## Design (5) Communications Strategy Development Allows planning and deployment of an overall communications strategy. Create Content Includes or integrates with content creation apps. Personalization Outbound communications are segmented and personalized. Inbound Identification Inbound contacts are identified and handled based on history. Regulatory Compliance Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. Show More ##### ## Productivity Tools (7) Notes Allows users to leave notes or comments on emails or relevant cases. Internal Discussion Provides a dedicated space or a thread feature that allows for long-form discussion. Assignments and Tasks Offer in-application assignment and task tracking functionality. Workflows Allows users to create and follow predetermined workflows attached to actions. Templates Allows users to create canned answers or templates for email responses. Integrations Integrates without outside software to provide additional functionality or pull information. Tagging System Provides a tagging system to allow users to sort emails by relevant subject. Show More ##### ## Analytics (3) Trends Analyzes trends in email content and resolution. Performance Tracking Tracks performance and productivity of users inside the application. Email Tracking Tracks email analytics like emails opened, how long the email was opened for, etc. Show More ##### ## Inbox Tools (4) Unified Inbox Consolidates multiple email accounts into one viewable platform. Filters Allows users to filter their emails by sender, date received, opened, etc. Reminders Gives users reminders to send or reply to emails. Notifications Provides notifications when users receive new emails. Show More ##### ## Coordination Tools (3) Calendar Provides a native calendar. Contacts Provides a native contact book. Task Management Offers built-in task creation and assignment functionality. Show More ##### ## Software Options (2) Desktop Application Software available as a downloadable desktop application. Mobile Application Software available as a mobile application. Show More ##### ## Sorting & Filtering (4) Attachment Search Enables users to search for specific email attachments. Tags Allows users to create and assign custom tags to emails. AI Sorting Automatically sorts mail into untuitive categories and/or folders. Predefined Rules Allows users to set up predefined rules to automatically sort incoming mail. Show More ##### ## Integrations (3) Microsoft Outlook Integration This software integrates with Microsoft Outlook. Gmail Integration This software integrates with Gmail. Apple Calendar Integration This software integrates with Apple Calendar. Show More ##### ## Time Management (3) Unified Inbox Provide a unified inbox to manage multiple accounts at once. Email Automation Provide the ability to automatically send recurring emails. Snooze Provide a feature to snooze, or defer, non-urgent emails. Show More ##### ## Generative AI (9) AI Text Generation Allows users to generate text based on a text prompt. AI Text-to-Speech Simulates human-like speech from text inputs. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Generative AI - Business Instant Messaging (1) Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## AI - Business Instant Messaging (4) AI Powered Search Improves search functionality by prioritizing search results based on a user's previous interactions and relevance, enabling users to find messages, files, and people without the need for exact search terms. Smart Notifications Prioritizes user notifications by suggesting channels, people, and messages relevant to a user's work. AI Powered Language Translation Uses AI-powered language translation tools to translate messages in real-time. Content Generation Creates, assists, or automates the generation of text-based content within the platform. Show More ##### ## Agentic AI - Business Instant Messaging (2) Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Agentic AI - Shared Inbox (2) Autonomous Task Execution Capability to perform complex tasks without constant human input Decision Making Makes informed choices based on available data and objectives Show More ##### ## Email Client - Agentic AI (2) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Show More ##### ## Agentic AI - Email Management (2) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Show More ## Top-Rated Alternatives [ ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") Front 4.7/5 (2,433) ](https://www.g2.com/products/front/reviews) [ ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") Hiver in Gmail 4.6/5 (1,251) ](https://www.g2.com/products/hiver-in-gmail/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5 (3,672) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/missive/competitors/alternatives) Missive Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_51ec513e6ad628878d6541b01b22ba4c/front.png "Product Avatar Image") Front 4.7/5 (2,490) [ Compare Now ](https://www.g2.com/compare/front-vs-missive) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_543df0ee6278656fac002231c4ddf46a/hiver-in-gmail.png "Product Avatar Image") Hiver in Gmail 4.6/5 (1,283) [ Compare Now ](https://www.g2.com/compare/hiver-in-gmail-vs-missive) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ad00969d938c7811a1417d49ce0cccca/superhuman-mail.png "Product Avatar Image") Superhuman Mail 4.7/5 (1,259) [ Compare Now ](https://www.g2.com/compare/missive-vs-superhuman-mail) ##### Categories on G2 [ Business Instant Messaging ](https://www.g2.com/categories/business-instant-messaging)[ Live Chat ](https://www.g2.com/categories/live-chat)[ Email Client ](https://www.g2.com/categories/email-client) [ Social Customer Service ](https://www.g2.com/categories/social-customer-service)[ Customer Communications Management ](https://www.g2.com/categories/customer-communications-management)[ Shared Inbox ](https://www.g2.com/categories/shared-inbox)[ Email Management ](https://www.g2.com/categories/email-management) Show More ##### Explore More [ Which data observability software is best for small businesses ](https://www.g2.com/discussions/which-data-observability-software-is-best-for-small-businesses)[ What is the top-rated invoice management solution for enterprises? ](https://www.g2.com/discussions/what-is-the-top-rated-invoice-management-solution-for-enterprises)[ Recommended performance monitoring software for IT services ](https://www.g2.com/discussions/recommended-performance-monitoring-software-for-it-services) [ What is the best mobile app optimization tool for e-commerce apps? ](https://www.g2.com/discussions/what-is-the-best-mobile-app-optimization-tool-for-e-commerce-apps)[ corporate learning management system ](https://www.g2.com/discussions/help-me-choose-a-good-corporate-learning-management-system-in-2025)[ Pros and Cons Details ](https://www.g2.com/products/missive/reviews?qs=pros-and-cons) Show More [ Which data observability software is best for small businesses ](https://www.g2.com/discussions/which-data-observability-software-is-best-for-small-businesses)[ What is the top-rated invoice management solution for enterprises? ](https://www.g2.com/discussions/what-is-the-top-rated-invoice-management-solution-for-enterprises)[ Recommended performance monitoring software for IT services ](https://www.g2.com/discussions/recommended-performance-monitoring-software-for-it-services) [ What is the best mobile app optimization tool for e-commerce apps? ](https://www.g2.com/discussions/what-is-the-best-mobile-app-optimization-tool-for-e-commerce-apps)[ corporate learning management system ](https://www.g2.com/discussions/help-me-choose-a-good-corporate-learning-management-system-in-2025)[ Pros and Cons Details ](https://www.g2.com/products/missive/reviews?qs=pros-and-cons)