LiveZilla Reviews & Product Details

It is our main foundation in terms of online support and attention, with which we support and forge our sales process. Since we implemented it to the company's system, it has provided us with very remarkable benefits, with which we offer better interaction with customers, in addition to this it allows us to have total control of the functions, to adapt it to our way of working. Its interface allows us to understand where our clients need help, and allows us to communicate better without a large investment of time. Both of these features help us provide better customer service. Review collected by and hosted on G2.com.

The interface is not the most sympathetic and innovative, some other options of its kind are more innovative and more modern, this makes it look a bit outdated because it is visually outdated for us it does not turn out to be something very important, because the interest is focused on the functions and results we obtain with this software, which were the main reason and motivation for integrating it into our company, and since then it has not disappointed us, it has given us the results we expect. Review collected by and hosted on G2.com.

For us it has been a possibility of being able to expand our technical support for clients by providing very notorious solutions and we have managed to reduce saturation due to the number of questions or doubts from clients, technical support is now very optimal and has allowed us to provide support where he automatically communicates with the client and makes the sale, I think it's incredible. Review collected by and hosted on G2.com.

In short, the system is completely attractive for us, it has provided a solution, it seems to me that it is very broad and what I like the most is the way in which I can customize the chat functionality, however it offers more freedom in modifying some points to be able to provide much cleaner and more professional support. Review collected by and hosted on G2.com.

I like the speed at which you can respond to customers messages. It is a brilliant piece of software as it allows you to talk to customers very quickly which is good for my field of work. Review collected by and hosted on G2.com.

I dislike the customer service it is too slow and it is difficult to get through especially when you are trying to talk to them at night when there timezone is different. Review collected by and hosted on G2.com.

The user interface looks brilliant and we managed to work easily without any difficulty. The company has integrated advanced features not found in other competing products. Review collected by and hosted on G2.com.

The installation process was bit slow. Moreover, I could not complete the registration process. The company has stopped accepting registrations. I forgot my previous registration credentials. I would appreciate Microsoft SQL Server support in addition to MySQL. The future updates won't be available because the company has stopped development. The company should continue to develop the software by adding new features based on user feedback. Review collected by and hosted on G2.com.

What I liked most was the possibility of being able to participate in different chats at the same time as it helps to perform the job faster, this means that we can be solving several tickets simultaneously, although this can be modified so that an operator only I can attend one ticket at a time, using this option I only recommend it for very professional people since in most cases the quality of the service can go down.

Another aspect that I liked about Livezilla is the possibility of using its platform on any device since when running from the web browser we can use it on Linux computers which are safer for work. I would also highlight the design of the dashboard, which I think is very well organized. Review collected by and hosted on G2.com.

What I liked least about Livezilla, was that it is not possible to modify certain parts of the software to customize it. It is actually possible but the difficulty is a bit high and you will need a trained programmer for it. Review collected by and hosted on G2.com.

I like it because it provides a service of excellent quality, the best thing is the monitor of visitors that goes gathering data that later help us to approach of better way to the client, allows to chat and answers every doubt that they have, in the web pages that I administer has improved a lot my interaction with the clients, also it integrates to networks. Review collected by and hosted on G2.com.

There is nothing that I dislike about Livezilla, it offers a very useful service, indispensable for my work. Review collected by and hosted on G2.com.

This program is perfect to communicate with customers, this program has a perfect interface, this program is comfortable for many users, really this program is complete and easy to use, this tool is perfect to give online support to our customers on any website. Review collected by and hosted on G2.com.

I love this program, this program is really complete, and I have no complaints about this tool, it is really complete and works very well, I have no complaints about this application currently. Review collected by and hosted on G2.com.

I have worked different aspects of this application in my job as a programmer, especially I have dedicated myself to the configuration of the application and I have also acted as a technical support operator in Livezilla. Both experiences were very satisfactory due to the ease that this tool offers the user to work with her.

The application interface is well defined and very worked to be easy to use for all types of users, due to the simplicity of the application we can use any aspect without previous experience with the application.

I also liked that with Livezilla we can use the application in different operating systems without noticing any difference because all versions are similar. Review collected by and hosted on G2.com.

Many customers prefer chat comfort but there are some who still prefer to use a phone call to communicate, for these clients Livezilla also offers a VoIP solution but not many people know how to use it correctly, so sometimes it becomes inconvenient. Review collected by and hosted on G2.com.

Ability to communicate fast and easy with our customers anytime we want to.

SAFETY! All the data is store on our servers and only ours. In case of breach we are the only ones to blame plus we do respect our customers privacy as the service is completely gdpr compliant Review collected by and hosted on G2.com.

The UI SUCKS. Feels like we are 15 years ago

There have been countless times that has bugged out or doesn't allow us to keep our conversation due to interrupts.

Feels as if the messages take a while to reach their destination. Could just be us Review collected by and hosted on G2.com.

LiveZilla makes it easy to communicate with clients through live chat. Tickets make it easy to organize and assign staff to the right support team. Live chat functionality has been great. Review collected by and hosted on G2.com.

So far with LiveZilla we haven't had many issues at all. If there's one thing It would be the price. I think the price is a bit high for small businesses. Other than that, LiveZilla has been a great decision that we've implemented into our business. Review collected by and hosted on G2.com.

I like the simplicity with which we manage to give effective solutions to our clients, and the ease with which it can be adapted to the interface of the software, other things that I have liked that I can obtain a report of where my visitors come from, take action and eventually, improve the quality of our traffic. Review collected by and hosted on G2.com.

Users who have a slower Internet connection may have problems to contact us, I hope they can improve that aspect later. Review collected by and hosted on G2.com.

I love being able to use this system since it gives me the option of chatting in real time with my clients, in order to answer all your questions and doubts, as well as being able to offer them a technical assistance if necessary, looking for this to give them a unique experience.

In addition, with this system I can elaborate a system of frequent questions that allow me to automatically answer my potential clients even in their native language and in this way be able to get an increase in my sales and services. Another aspect of the application that I also like because it is very useful for our company is the possibility of organizing our support operators according to the role they have in the company so that sales workers are associated with tickets whose problem is related with this. Review collected by and hosted on G2.com.

This application is very flexible and has adapted very well to our needs and if I can suggest something, it would help me a lot to have more options in its live chat function, for the rest, it's great Review collected by and hosted on G2.com.

It's amazing how livezilla has helped improve the experience of our users, thanks to live chat they feel much more comfortable browsing our website and do not bother us at all to ask any question, however simple it may seem. Review collected by and hosted on G2.com.

The truth is I have no problems with live chat or any other livezilla function, it has worked very well since its implementation and I hope it continues like this. Review collected by and hosted on G2.com.

The function that I liked the most is definitely to be able to automate the frequent questions with live chat, this is incredible because many users ask us the same questions and as the chat is automated, we can save time in responding and use that time in other tasks productive. Review collected by and hosted on G2.com.

A recurring error that our clients have mentioned is that, even after we send a message they can not see it, it seems that the chat is hanging, although I believe that it is due to an error of the client's Internet, they could make a version a slightly lighter. Review collected by and hosted on G2.com.

Livezilla is the ideal software for customer service, it is extremely easy to implement and manage, the price is accessible, it allows us to communicate with clients who do not speak our language in an instantaneous way with the translator that they have incorporated and better is that users who communicate via chat most of the time end up acquiring our services. Review collected by and hosted on G2.com.

I would like there to be more options to be able to use the chat from a mobile device, but I have not disliked anything from livezilla. Review collected by and hosted on G2.com.

Livezilla has a very good live chat, has an excellent interface to manage the chat and its other tools much better, allows effective communication between customers and the business, and is easily integrated into any website. Review collected by and hosted on G2.com.

I can not think of many things to say in this section, since we have not had any problems with livezilla. Review collected by and hosted on G2.com.

Livezilla ist ein hervorragendes Mittel, um die Kunden eines Unternehmens auf kraftvolle und flüssige Weise zu unterstützen, da es Mechanismen implementiert, um die Verkäufer im Einklang mit ihren Spezialitäten zu arrangieren, und dass diese den Menschen im Einklang mit den Problemen dienen können, denen sie ausgesetzt sind Sie. Mit Livezilla als Tickethilfesystem (und Livechat) ist es uns gelungen, die Effizienz unserer Filiale zu steigern, insbesondere dank des Chats, da die meisten dieser Zweifel in wenigen Minuten behoben sind.

Sie können problemlos Gespräche mit mehreren Teilnehmern führen. Sie können sogar sehen, wo sich die Menschen auf der Karte befinden, die die Anwendung integriert hat. es ist weit, sehr ganz. Ich war in der Lage, meinen Kunden viele Probleme zu klären, da das Softwareprogramm für sie sehr einfach zu handhaben sein könnte. Sie können uns schneller und effizienter erreichen. Jeder Ärger, den unsere Kunden sofort von uns erfahren. Entweder durch Chat oder indem Sie uns über das Dienstprogramm anrufen. ob dokumente, berichte oder bilder. Review collected by and hosted on G2.com.

-dies ist relativ im Gleichschritt mit Ihrem Unternehmen, aber ich gehe davon aus, dass einige kleine Unternehmen Schwierigkeiten haben sollten, mit monatlichen Zahlungen fertig zu werden, da sie meiner Meinung nach zu hoch sein könnten.

-Die Benutzeroberfläche ist nicht unansehnlich oder schrecklich, aber es gibt einige Dinge, die mich persönlich nicht überzeugen und die die Menüs und Alternativen bestimmen. Ich meine, dass einige Kategorien zu viele Optionen haben und andere nur wenige. Review collected by and hosted on G2.com.

Livezilla has been very helpful in terms of customer service support, with live chat we can have a much more professional and direct conversation with our clients, we can advise them and help them choose the services that best suit them and make them They feel comfortable with their decision. Review collected by and hosted on G2.com.

The decision to use livezilla has been correct, because for a long time we have no problems with this software. Review collected by and hosted on G2.com.

The speed of live chat and the monitoring of live chat, these are the two tools that I consider to be the best, I really love how fast and fluent both live chat and live traffic monitoring work. Review collected by and hosted on G2.com.

I have no problem with livezilla, it has always worked correctly and my doubts have been resolved quickly. Review collected by and hosted on G2.com.

Livezilla has worked very well, fluidly and efficiently when it comes to communicating with our users, it brings an idea of ​​safety and quality to our clients, and helps us to position ourselves as quality professionals in our sector. Review collected by and hosted on G2.com.

Some users repeat problems with live chat, which is sometimes closed or left unanswered until users update the page. Review collected by and hosted on G2.com.

One of the best things about Livezilla is its facility to configure the application in the best possible way according to our needs. The ability of Livezilla to adapt itself to our business through a very complete dashboard that allows us to configure all aspects of the service according to our demands.

On the other hand we have something very important in applications of this type and it is the help that offers the technical support of Livezilla, sometimes if we are not very experienced we may need the help of a support member of Livezilla, from my own experience I can say that Quite fast and very helpful on the occasions that I have needed your services, although if you open a ticket I recommend doing it in English for more quickly (use translator if necessary) as I have noticed that they are slower if you use a different language. Review collected by and hosted on G2.com.

During the time that I have been using Livezilla I have not found problems that can not be fixed by simply pressing F5 (refresh). In general, the application works smoothly and has no major bugs. The theme of the dashboard could be improved a bit this is true. Review collected by and hosted on G2.com.

To be able to communicate so easily with clients through live chat, this is one of the best tools that can be implemented in a business, it saves a lot of time, it can be automated and the price seems comfortable to me. Review collected by and hosted on G2.com.

I think they could put more options to customize the live chat window, maybe allow changes in the appearance of the chat window, at least that's my suggestion. But I have no discontent with livezilla. Review collected by and hosted on G2.com.

What I like the most about livezilla is the ability to automate live chat to answer the frequently asked questions of users who visit our website, it is really quick to program and saves us a lot of time in having to always answer the same questions, because it can automatically be answered by chat. Review collected by and hosted on G2.com.

Livezilla you have many options to personalize the chat, many complain because it is not customizable enough, but to me it seems quite complete, at this time I do not dislike anything of livezilla. Review collected by and hosted on G2.com.