LiveZilla

4.5
(385)

LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

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LiveZilla review by Russel C.
Russel C.
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"Livezilla a very intuitive technical support tool"

What do you like best?

One of the best things about Livezilla is its facility to configure the application in the best possible way according to our needs. The ability of Livezilla to adapt itself to our business through a very complete dashboard that allows us to configure all aspects of the service according to our demands.

On the other hand we have something very important in applications of this type and it is the help that offers the technical support of Livezilla, sometimes if we are not very experienced we may need the help of a support member of Livezilla, from my own experience I can say that Quite fast and very helpful on the occasions that I have needed your services, although if you open a ticket I recommend doing it in English for more quickly (use translator if necessary) as I have noticed that they are slower if you use a different language.

What do you dislike?

During the time that I have been using Livezilla I have not found problems that can not be fixed by simply pressing F5 (refresh). In general, the application works smoothly and has no major bugs. The theme of the dashboard could be improved a bit this is true.

Recommendations to others considering the product:

Before proceeding to use the application in the work environment I recommend that its operation be tested provisionally and be configured in a clear manner that people will have each role in the application, the organization is a very important part in Livezilla and if it is not done correctly, we will be wasting the potential of the application.

What problems are you solving with the product? What benefits have you realized?

We use Livezilla internally to solve doubts or help our users to solve possible incidences in our internal work system. Previously we did this work manually through email so it wasted a lot of time and it was not very practical to work in this way. Currently with Livezilla everything is managed automatically and we do not waste time.

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LiveZilla review by Charles G.
Charles G.
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"The most complete tool for monitoring traffic and live chat"

What do you like best?

Livezilla is one of the most complete tools that I have tried, what I liked the most is the traffic monitoring tool in real time and of course the live chat, it seems to me that these two functions can help you a lot in the growth of your business.

What do you dislike?

One of the situations that I did not like much of livezilla was the first implementation process, although it is not that difficult there are some options for which I had to ask for some help, however after that the administration is much simpler and easier to understand.

Recommendations to others considering the product

My recommendation is for all those people who have or are starting a business, I suggest you try the live chat tools and livezilla traffic monitoring to improve the quality of their services and know more about what your customers want or expect.

What business problems are you solving with the product? What benefits have you realized?

Live traffic monitoring tools and chat have been very important for the growth of our business, because with it we can see the needs of our customers and implement a faster and more effective solution.

What Live Chat solution do you use?

Thanks for letting us know!
LiveZilla review by Habid S.
Habid S.
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"Großartige Kundensupport-Software"

What do you like best?

Möglichkeit, sowohl Chats als auch Tickets von mehreren Kanälen aus zu verwalten. Einfach anzupassen. Bietet eine einfach zu bedienende Benutzeroberfläche, die einen schnellen Einblick in ausstehende Anforderungen ermöglicht. Sie können Kommentare hinzufügen, an Kollegen weiterleiten, Dokumente hinzufügen und vieles mehr.

Die Schnittstelle ist sehr erfolgreich und funktioniert problemlos auf jedem Computer mit wenigen Ressourcen. Mit dem Administrator-Dashboard können Sie eine Vielzahl von Optionen aller Art konfigurieren, die Verwaltung von Benutzern, Berechtigungen, Operatoren, Kategorien, Abteilungen usw. Alles kann mithilfe des Livezilla-Dashboards konfiguriert werden.

Das Beste an der Anwendung ist meiner Meinung nach der Chat, da Sie damit Menschen durch unsere Webseite unterstützen können, indem Sie einfach auf das Hilfefenster klicken und einige Sekunden warten, bis das System einen Operator automatisch zuweist.

What do you dislike?

Ich habe in den Jahren, in denen ich Livezilla verwendet habe, keine negativen Erfahrungen gemacht, so dass ich in diesem Abschnitt keine große Hilfe sein kann, obwohl es stimmt, dass ich Funktionen gesehen habe, die verbessert werden könnten, wie zum Beispiel mangelndes Design. reagiert im Dashboard, da eine bestimmte Größe erreicht wurde oder die Größe der Anwendung nicht korrekt geändert wird.

Recommendations to others considering the product

Ich empfehle diese Anwendung auf jeden Fall für eine effektive Unterstützung unseres Geschäfts über die Website. Ich denke auch, dass es für eine professionelle Nutzung der Anwendung wichtig ist, die Lizenz zu kaufen und nicht kostenlos zu nutzen, da sie sehr begrenzt ist.

What business problems are you solving with the product? What benefits have you realized?

Wir nutzen es als Ticketing-System in einem kleinen Unternehmen. Es erlaubt uns, keine Kundenwünsche zu verlieren und diese einfach zu verfolgen. Wir haben die Anzahl der eingehenden Anfragen, bei denen wesentliche Kundendaten fehlen, reduziert, indem sie im Kontaktformular als Pflichtfelder festgelegt wurden.

LiveZilla review by David R.
David R.
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"Great tool for support with web integration"

What do you like best?

Livezilla is a tool that I love because it allows the task of support in a simple way and requires little effort because it is the application that manages the process of ticket allocation (previously configured). During the configuration we will find that it is possible to distribute our support staff in different departments so that we can organize our staff to serve customers in a more efficient and faster way.

The operation of the application once configured is very simple, once the client decides to open a ticket, he / she is asked to which department their problem is oriented and from there the ticket is assigned to the member of the corresponding support team. This process is completely transparent for the support team.

What do you dislike?

The trial period of Livezilla is very short and limited, sadly you can only try it for 30 days, some time ago the trial period was longer and you could try many more internal parts of the application, once the license is purchased all the limitations they disappear and the application works very well.

Recommendations to others considering the product

I recommend using Livezilla for those businesses that need to offer a support service that manages customer problems in a simple and fast way for both the user and the staff. Of course I recommend that for your business do not use the trial version if not the licensed version as it unlocks all the features of the application.

What business problems are you solving with the product? What benefits have you realized?

We use Livezilla to offer technical support in our company and I am a member of the team that is in charge of one of the departments, using this application we can manage the support tickets in an agile and simple way since the system does most of the work.

LiveZilla review by Jesus O.
Jesus O.
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"Great tool to acquire more customers"

What do you like best?

Web cam chat, since we started to implement this tool with our customers we have been able to create a much stronger relationship with them and this has enabled us to buy more services and create loyalty with our brand.

What do you dislike?

There's not much I can say here, Livezilla has been a very complete tool, but I think they could implement some tutorials so that newer users can master the functions of the tool faster.

Recommendations to others considering the product:

Livezilla is easy to install and use, it is also an excellent tool to improve your customer service, my recommendation is that you try it yourself and verify how important it is to have a tool like this one.

What problems are you solving with the product? What benefits have you realized?

With web cam and live chat we have managed to create a more long-term relationship with our customers, which means that they will continue to acquire our products and services over time.

LiveZilla review by Cyrus F.
Cyrus F.
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"Serve your customers online with LiveZilla"

What do you like best?

We like many LiveZilla because it is a program that allows us in a simple and fast way to communicate with our clients and visitors of our website through their live chat in real time. If we want we can leave configured some answers to typical questions or an agent can answer them instantly. At the same time our client can create a ticket if assistance is needed is a little more complicated and we will review the problem in detail.

What do you dislike?

Maybe it's silly what we dislike LiveZilla but for us it's important and we talk about its design or visual aspect, we would like it to be customized, that we could choose between several colors or have some that adapt to the image of our company, since it only has a single color and its design seems a little outdated compared to other similar programs. Of rest everything else we love.

Recommendations to others considering the product

We recommend using this program for its great functionality and the characteristics it has so that our companies can provide a quick and easy way to communicate quickly and smoothly with our customers, in addition to providing efficient technical support.

What business problems are you solving with the product? What benefits have you realized?

With LiveZilla we have been able to work in a more organized way since we can keep track of the chat, the tickets, the clients and future clients that write to us or want assistance. It has also allowed us to communicate with people from other countries and live, in addition the program has an identifier with flags that tells us which country is the client and has a translator for 20 languages which helps us to afilitar our work and improve the service.

LiveZilla review by Billy S.
Billy S.
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"Very good app for Customer support"

What do you like best?

Livezilla is a great tool to handle the assistance of the clients of a business in an effective and fluid way since it implements mechanisms to organize the agents according to their specialties and that these can better serve the people according to the problems that are presented to them. Using Livezilla as a ticket support system (and livechat) we have managed to increase the efficiency of our department, especially thanks to the chat since most of these doubts are solved in just a few minutes.

What do you dislike?

- This is relative according to your business but I think that some small businesses could have difficulties to face monthly payments since in my opinion they are a bit high.

- The interface is not ugly or bad design but there is something that does not end up convincing me personally and is the organization of the menus and options, I mean that some categories have too many options and others very few.

Recommendations to others considering the product

Before using the application as a support system or chat I recommend that you correctly configure the entire ticketing system, departments and assign the agents correctly according to their specialty in this way everything will be much more effective and faster.

What business problems are you solving with the product? What benefits have you realized?

With this application I can meet the requests of users in an organized and hierarchical way so that each person is served by a specialized people in relation to the problem of this client, this makes the system more effective increasing the speed with which we solve problems.

LiveZilla review by Rick M.
Rick M.
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"LiveZilla excellent online chat"

What do you like best?

When we invested in LiveZilla, we did it for the purpose of expanding our business and our sales, since we need to communicate with our clients and future clients instantaneously and in real time, especially regardless of the country where they were, since the idea was also expand our horizons and in day we can say with all security has been our best investment for online chat.

What do you dislike?

LiveZilla we have absolutely nothing negative to say but support that work in that company is not the same, because in certain occasions we have needed to resolve some concern and we have not been able to have the necessary attention.

Recommendations to others considering the product

If you are a small company, the cost of the program may seem a bit expensive, but we assure you that it is worth paying the dollar that costs and you will see that in a short time and especially in the long term the positive change in your company and that undoubtedly will have been the better investment.

What business problems are you solving with the product? What benefits have you realized?

From the moment we installed LiveZilla very easily on our website (you have documents and videos where they explain you easily and in detail how you can perform the installation yourself) everything has been positive for our company, we can communicate with people in other countries and in real time, we receive tickets instantaneously, there are records about chats made that can be archived, there are flag icons to know which country your client or visitor connects to and you can set up an automatic message as well.

LiveZilla review by Billy J.
Billy J.
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"Livezilla, good support solution"

What do you like best?

This application offers technical support through a live chat that can be managed by a support agent programmed to answer questions that follow a known pattern. It is also possible for users to create support tickets for more complex problems so that support agents can manage more calmly to find a joint solution with the support team.

Personally I have been part of Livezilla both as a client and as a support agent and administrator for the configuration of livezilla and its backend, so I know how the process works and I can affirm that as a support tool it is one of the best I used, if we count the price probably the best.

- Technically it is possible to use Livezilla in any operating system because there is no limitation when it is executed in the browser.

- The price of the application although it may seem somewhat excessive, it is not so if you compare it with other applications of the competition.

- The best thing without a doubt is the organization of the support through departments or categories so that each agent is in charge of problems on which it is prepared and has technical knowledge of them.

What do you dislike?

Although as a technical support the application works very well, personally the interface of the backend as well as its colors is not to my liking and I personally would prefer lighter colors or black and white tones. This may seem like something that does not matter but when you spend many hours making use of the application, designs that are visually pleasing are appreciated.

Recommendations to others considering the product

I recommend this application mainly because to support it is very important not only the operation of the application but also its price and in this area I think Livezilla is one of the best options. It also works very well and fulfills the objective of offering support in a simple, fast and organized way.

What business problems are you solving with the product? What benefits have you realized?

I have worked as a manager of Livezilla backend and I have observed how a support team can work with and without the application help, when you do not have the application there are many problems with the organization and a lot of time is lost assigning personnel to each ticket or chat. With Livezilla all this is automatic since the auto application assigns support agents for the chat and tickets according to specialty and availability.

LiveZilla review by Jason S.
Jason S.
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"LiveZilla is the best"

What do you like best?

LiveZilla is an excellent program with which we can give support and assistance online on our website through live chat. We can communicate with clients from different countries. The LiveZilla platform is very comfortable, it is easy to understand and in a few minutes you adapt to it. The communication is fast and you can attend several customer chat at the same time with the pop-up chat.

What do you dislike?

Although we believe that this program deserves every dollar, it can be a somewhat expensive program for start-up companies. We also believe that LiveZilla can improve its design and update it to a more modern one as it seems somewhat outdated.

Recommendations to others considering the product

If you need to have a live chat platform on your website, communicate with visitors or clients from different countries, provide assistance and technical support, receive and organize tickets with solutions, LiveZilla is the program that we are going to recommend.

What business problems are you solving with the product? What benefits have you realized?

This program helped us to attract a large number of clients and address their concerns and needs. Since we started using it, we saw the change in our company as it was a direct contact that we could maintain with our clients. From making support, receiving, answering and attending the tickets sent. Keep records and follow up regardless of the user's location. Integrate emails and twitter and facebook messages, in addition to deployment on iSO and Android devices.

LiveZilla review by Peter A.
Peter A.
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"LiveZilla is the best LiveChat"

What do you like best?

LiveZilla gives us a service that works very professionally with very good and useful tools that we could not use with other providers of the same service. Although we are not experts in the field of LiveChats we can assure without a doubt that the connection with the clients had not been so good, not only for its faithful messaging service but also for the information of our clients that it offers us as the time that remains on our page, where it is located and its latest access to the site that helps us polish the type of service we give them and what they may need. Thanks to LiveZilla we can say that we are always with the client.

What do you dislike?

We sincerely can’t present any complaint or problem about LiveZilla because its service has been more than excellent.

Recommendations to others considering the product

LiveZilla for us has been an impeccable product capable of offering everything it insures and much more, which will not be found so easily in other services, being the chat that everyone needs on their website. That's why the best they can do is hire it, it will be the best investment they have made.

What business problems are you solving with the product? What benefits have you realized?

Thanks to LiveZilla it is possible to adapt our service and technical support to the needs presented by the client, and in the way that is most suitable, either by message, call and even transmitting the client's screen, which is very helpful, that has even been able to accelerate the work we do day by day going directly to what the client requires and above all with stable communication.

LiveZilla review by ENRIQUE D.
ENRIQUE D.
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"LiveZilla includes a live chat software with multi-website support"

What do you like best?

his is not only one of the BEST open source programs out there, it is one of the BEST PROGRAMS period! It is so feature rich, so good, so stable, and so intuitive, in the two-plus years we've been using it, I haven't even had to use support once, and that includes not having to visit a support forum! Very well done LiveZilla. Very well done

What do you dislike?

I did not have any complaints as such, but they should improve the international live chat service, it generally fails when it identifies the user with the flags of the country to which it connects. And what could improve prices for small businesses.

Recommendations to others considering the product

I recommend that you will not regret the purchase of this software if your goal is to serve your customers in a different way or vision to a website. It is not necessary to invest in a large support team when you can use LiveZilla. You can also use Livezilla if you need some kind of support on your commercial or personal site, only if you are receiving requests from clients in this regard.

What business problems are you solving with the product? What benefits have you realized?

After trying some other alternative online support tools one day we met with Livezilla. With powerful and easy intallation/setup procedure and powerful and easy to use windows desktop application we set it up almost instantly and integrate it to our webpage. Our customers definately love it. Our support phone call rates dropped seriously. Now after almost a year we will never ever think about using another online support application. Thanks a lot Livezilla for this powerful tool.

LiveZilla review by david R.
david R.
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"Great chat support application "

What do you like best?

I have used this application as part of the technical support in my company so I know both parts of the application, both the dashboard and the interaction with the user itself and have also been atentido through the chat on another website.

For me the best thing about this application, both on the client and administrator side, is the chat, although it may seem simple, it supports formatted text, sending links, screenshots etc ...

The well organized dashboard through the side menu divides the application into different categories to easily find the options we are looking for at any time without wasting time browsing all the existing options. If you need to add a new support staff simply enter "Users "

What do you dislike?

Using Livezilla for some years I have only found a few bugs that do not affect the security of the application or website, just spelling mistakes or in the interface of the application. If you contact with the support they will respond quickly and they usually hear you because the bugs are corrected in later updates.

Recommendations to others considering the product

I recommend using this application if you are looking to offer support to users of your website and have questions about which application to choose, with Livezilla you have a free trial period to test the application and also on the web you can get discounts if you find the codes that usually exist in certain places.

What business problems are you solving with the product? What benefits have you realized?

With this application we can interact with our clients in case they have doubts about our products and services. We have also noticed that people are reluctant to make telephone calls to receive support, so offering them the possibility of using a chat as an alternative is something that invites them to use it.

LiveZilla review by Cole C.
Cole C.
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"The BEST live chat program"

What do you like best?

We like LiveZilla because we can help our clients with their concerns, problems or possible hiring. It is excellent to use live chat or the automatic response system that can be programmed to give quick answers to basic questions and at the same time give the necessary response through your ticket system and have an organized system.

What do you dislike?

What we did not like a bit was the installation, it was a bit complicated but we went to LiveZilla support and they helped us, and we were able to guide us with the tutorials and installation documentation they offer. As for offering international live chat service, it usually fails when it identifies the user with flags of the country it connects. And what could improve prices for small businesses.

Recommendations to others considering the product

First hand we recommend that you do not think about it and buy this product if you want to serve your customers in a different way from your website. There is no need to invest in a large support team when you can use LiveZilla.

What business problems are you solving with the product? What benefits have you realized?

With this program we were able to improve our response time, we were also able to communicate with clients who are not in our same country and in real time, as well as address their concerns and get new clients. We can use the automatic chat to give quick answers, carry out a control of the chat register and manage chats in queue. it is great to use it when you have a small company.

LiveZilla review by William T.
William T.
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"comfort and versatility "

What do you like best?

The most amazing part of LiveZilla is how quickly we can help satisfy our customers. I like that I can configure it so that the requirements are optimized, so that they can be met much faster. LiveZilla's interface is very clean and does not take up space on the screen.

I like that any problem is solved by restarting the service, nothing gets bigger and in case that happens I know that LiveZilla's chat would be available to help us solve our problem with the interface.

What do you dislike?

LiveZilla does not have any problem, or at least in my opinion, I really do not see any inconvenience to the service. To LiveZilla we only have things to thank, because it has made us grow as professionals and consequently as a company, that has led us to feel very happy with the service.

Recommendations to others considering the product

is a unique customer service program which greatly facilitates communication.

What business problems are you solving with the product? What benefits have you realized?

LiveZilla has helped us in many ways, we offered our services and everything was within the usual patterns, you could say that well, however since we found the service of LiveZilla, we have been able to be closer to our customers, which is why we are no longer just a few people working with the program, now we are a team of more people where we offer a full service and quality to our customers.

Listening to our clients through chat, only did not solve their problems, but also helped us to know what were our mistakes and we could correct them.

LiveZilla review by Michael K.
Michael K.
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"Great support tool"

What do you like best?

We have used this application for the last 3 years to support our clients through the web using the chat support offered by the application.

The best of the application:

- Hierarchical organization of the support team, so that the tickets can be scaled and divided between departments and people

- Well organized dashboard and many options available to configure the application according to your needs.

- The integration of chat on the web is very good, simple but fully functional and meets the objective of supporting customers.

What do you dislike?

What I did not like about Livezilla:

- Sometimes the large number of options can be somewhat overwhelming for the support team if it is not very experienced, it would be nice to simplify the options that the team accesses.

- Sadly, the licenses are very expensive and I think they make me lose market share and therefore have an impact on the amount of information that one can find on the web to solve errors quickly without the need to use technical support.

Recommendations to others considering the product

I recommend you use Livezilla if you need to offer some kind of support in your business or personal site, only if you are receiving requests from clients in this aspect, if you do I suggest you use the trial version to find out which license you need to buy for your business.

What business problems are you solving with the product? What benefits have you realized?

We continually received emails from our customers asking the same questions and decided to try this application by configuring a chat bot to respond automatically to the most common questions and the truth that worked very well, the number of emails has fallen in terms of this type of questions.

LiveZilla review by Clive G.
Clive G.
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"I love the quality and diversity of this program."

What do you like best?

It is very easy to use, has a simple interface, quite friendly, and by the same efficiency of the LiveZilla service, has motivated me to offer you the best work I can do for my customers. I like the price of the system, I consider it quite good. I'm delighted that thanks to this service our customers' purchases have increased considerably. It is also good to note that the chat colors are very nice to the eye, I think that's why they also give confidence to our customers, because they are not extravagant colors, or anything like that, those colors instead of drawing attention to your customer these repel him, the color is not the only quality, because the design is great because it is small, which allows you to continue surfing the website while clarifying doubts.

What do you dislike?

There is not something that I don't like in the platform, however if there is something that would improve in LiveZilla is the response time that has technical support when as customers we have doubts, I do not say that the service is bad, in fact it is good, it would only be good if they responded in less time.

Recommendations to others considering the product

product recommended for its ease of use

What business problems are you solving with the product? What benefits have you realized?

It is indescribable and unquantifiable the way in which LiveZilla has helped our company, has made us grow as a company, because it is the means we have to understand our customer, which has led us to earn their trust and drastically reduce the waiting time of our customers when solving their needs. If there is one thing we have learned from LiveZilla in this time it is that communication is one of the most important assets that we have as a company to be able to give a quality service to those who trust in us.

LiveZilla review by Jonathan P.
Jonathan P.
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"Excellent Tool!"

What do you like best?

The best thing about livezilla, for me, is how fast live chat works, it is very effective when it comes to making conversions, I can know that it is exactly what you want or worry our client and help him.

What do you dislike?

One of the features that would be good to improve is the ability to further customize the live chat, as I have noticed that some options are missing to customize it.

Recommendations to others considering the product

If you are an entrepreneur and you are starting with your company or you already have one created, I recommend that you implement livezilla live chat, because with this you can reach more customers and that will increase your conversions.

What business problems are you solving with the product? What benefits have you realized?

Thanks to livezilla, we have improved customer service, we have been able to keep new users and make them followers of our company, faithful to us because of the quality support we offer with this tool.

LiveZilla review by Horace j.
Horace j.
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"my working experience with liveZilla"

What do you like best?

For us, the best thing about Livezilla is having the capacity to talk live with and specifically contact our clients. Their UIs are current and modern. Notwithstanding offering a moderate value contrasted with other comparative projects.

It offers the client great help when setting up and answering to help tickets and programmed answers, including reports, thoughts/remarks. It meets the important necessities, for example, simple design, amazing spring up visit.

A decent reinforcement of discussions with clients. Something that is severely required for future solicitations from current clients. They give the client a wonderful ordeal and therefore we like to utilize it in our organization.

What do you dislike?

As a rule I can't discover something I don't care for about Livezilla. So far it has met the desires for client contact in our organization. Be that as it may, in the event that we needed to make reference to a negative perspective, at times the nation isn't appeared.

Enhance administration gets ready for little or new organizations. Just as improving the reaction time to their very own clients.

Recommendations to others considering the product

yes i will not hesitate to recomend for others to use

What business problems are you solving with the product? What benefits have you realized?

We are taking care of the issue of serving clients who are not in a similar nation or in the meantime. What benefits us to have direct contact with them and their worries in our administrations.

Give a superior administration plan to private companies. Enhanced somewhat more the reaction time to their own clients and as referenced previously. At times the nation isn't appeared.

LiveZilla review by Tilly F.
Tilly F.
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"my working experience with LiveZilla"

What do you like best?

I cherish LiveZilla, in truth they have the two highlights we were searching for to have an administration of such size that are precision and productivity, and the speed with which it causes us accelerate the acquiring forms on our site is extremely amazing.

The interface is extremely well disposed, we have never had any issues to comprehend it in actuality you can explore naturally on it.

What do you dislike?

There's nothing we don't care for about LiveZilla, I could just make reference to that before LiveZilla's time for testing was boundless, presently the time for testing is for just 30 days, when the time for testing closes you need to employ the Premium administration, and I genuinely don't gripe, it's a decent administration that merits each dollar put resources into the framework. In any case, if your organization doesn't have a strong capital yet, don't procure its administrations, search for an approach to create more salary to employ it.

Recommendations to others considering the product

On the off chance that your page has a ton of traffic, you will require a quick and practical device to deal with it. Livezilla can hep you with that.

What business problems are you solving with the product? What benefits have you realized?

Our need was outrageous in light of the fact that we expected to get a decent online visit administration, before LiveZilla we employed different administrations that were insufficient, the talks were of exceptionally low quality ... were trapped. In any case, from the minute we procured LiveZilla we understood that this visit satisfied our desires. From that point forward we have figured out how to develop as they don't envision, since that is the place the job of the talk assumes the most imperative job, in light of the fact that the client can elucidate every one of their questions previously offering and quit reasoning that it is an online trick.

LiveZilla review by Clarence L.
Clarence L.
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"Accurate and fast!"

What do you like best?

I love LiveZilla, in fact they have the two features we were looking for to have a service of such magnitude that are accuracy and efficiency, and the speed with which it helps us speed up the purchasing processes on our website is really incredible.

The interface is very friendly, we have never had any problems to understand it in fact you can navigate intuitively on it.

What do you dislike?

There's nothing we don't like about LiveZilla, I could only mention that before LiveZilla's trial period was unlimited, now the trial period is for only 30 days, when the trial period ends you have to hire the Premium service, and I sincerely don't complain, it's a good service that is worth every dollar invested in the system. However, if your company doesn't have a solid capital yet, don't hire its services, look for a way to generate more income to hire it.

Recommendations to others considering the product

If your page has a lot of traffic, you will need a fast and functional tool to handle with it. Livezilla can hep you with that.

What business problems are you solving with the product? What benefits have you realized?

Our need was extreme because we needed to get a good online chat service, before LiveZilla we hired other services that were not enough, the chats were of very poor quality ... were stuck. However, from the moment we hired LiveZilla we realized that this chat fulfilled our expectations. Since then we have managed to grow as they do not imagine, because that is where the role of the chat plays the most important role, because the customer can clarify all their doubts before bidding and stop thinking that it is an online scam.

LiveZilla review by Ruth B.
Ruth B.
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"Perfect integration."

What do you like best?

LiveZilla is the best chat on the Internet to establish conversations with visitors of our website in real time. The investment in LiveZilla has been the best investment we have made in a long time for our undertaking.

There is no other platform like LiveZilla, it was integrated with great ease and without any problems to our website. As I said with LiveZilla not only have at our fingertips the fact of being able to interact with customers in real time, but we can track the problems of people who trust us and to provide the best solution to their problems.

What do you dislike?

It bothers me that if they help us with our platforms to improve them with immediate attention to our clients why don't they apply the same thing with us that we are their clients, the technical support as for the client is something deficient, they don't attend the requirements of our problems in an immediate way.

Recommendations to others considering the product

If you want to improve the costumer service in your website, you got to try it.

What business problems are you solving with the product? What benefits have you realized?

We have gained a lot with LiveZilla's software... by being able to support our customers through live chat we have not only improved as a company but also as people because we give our best to solve the requirements. By being able to track our customers, we know exactly from which part of the world the largest flow of customers comes from, that helps us motivate the areas that perhaps know our products and give better offers to those who already trust us.

In the same way, the organization of the requests on the part of our clients is an important point for the company, when we began being a small enterprise we never imagined that our brand would grow so much. Due to the origin of our company, contact with our customers is paramount.

LiveZilla review by Boone M.
Boone M.
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"at the top of his class."

What do you like best?

I like that thanks to LiveZilla I know my weaknesses as a brand and I can also solve the doubts of my followers, this has made me be very good worker, because I am really pleased to be able to provide solutions, especially those followers who are so meticulous and demanding. It is also worth mentioning that it is an inexpensive service, easy to install.

The design of LiveZilla is beautiful and efficient, so you will never regret having LiveZilla on your website, it looks very aesthetic. One of the benefits of chatting is that it is never paralyzed, it is in total synchrony as long as you have a good internet connection.

The interface is 100% reliable, only in one occasion I duplicate a chat, however it did not pass to bigger, it was a small inconvenience that the restart did not stop solving, once restarted what I did was delete one of the duplicate chats.

What do you dislike?

LiveZilla is an amazing service, which has no negative things on its platform, the only advice I would give as a suggestion or advice is that as many will have realized that although it is an application is simple, there is the risk of falling into monotony, I consider could improve the interface.

Recommendations to others considering the product

this program, you can serve customers in a very enjoyable and special way.

What business problems are you solving with the product? What benefits have you realized?

I'm a worker since a few years ago, so I recently decided to install the chat on the web to be able to respond to people who enter the web to hire serivicos immediately, was a very risky idea, but I could see the positive change that achieved this program, the responses have made the number of satisfied people grow exponentially.

LiveZilla review by Dexter C.
Dexter C.
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"LiveZilla's live chat is excellent. "

What do you like best?

What I like most is the live chat, thanks to the chat I can solve doubts at the moment. I also like to see the amount of people that enter my website, there are places in the world that I did not know were going to enter my web page!.

What do you dislike?

I like everything from LiveZilla, it could be cheaper but nothing more than that. He helped me a lot with my business so I can not say anything bad about LiveZilla.

Recommendations to others considering the product

Although the price is high I recommend using LiveZilla because if you have a long-term business you will not regret it. It's easy, fast, safe. It solves a big problem. Do not stop trying it. The live chat is great.

What business problems are you solving with the product? What benefits have you realized?

Live chat solved all communication problems with customers. I can also talk with people who come to my website and can ask me questions without any problem, very fast and easy. All this helped me a lot with the business. I have more visits and I have more money !. It also makes my job much easier.

LiveZilla review by Timothy L.
Timothy L.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"An Excellent Program For Your Business!"

What do you like best?

LiveZilla makes it simple and easy to communicate with coworkers, customers, and partners. The layout is well organized, it is quite easy to get the hang of, and offers a wide variety of features that made work more efficient.

What do you dislike?

The pricing of LiveZilla doesn't make it immediately appealing, especially if only a handful of people are going to use it. I would suggest this service for a business with over a dozen employees or users.

Recommendations to others considering the product

LiveZilla is definitely a great program for any business with multiple employees! If the pricing for this service is feasible for the amount of employees and your company is in need of a program for customer support, this might be the service for you!

What business problems are you solving with the product? What benefits have you realized?

LiveZilla allows our employees an easy-to-use medium to communicate with each other, provide support for our customers and clients. Above all this program is private and secure, which is a must have for our business.

LiveZilla review by Ryan W.
Ryan W.
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"Great experience with Livezilla for support"

What do you like best?

In our company we use Livezilla for internal support and sometimes also for our client's projects as a suggestion, most accept after showing them a demonstration. Personally I have used Livezilla both as a user and administrator and some time as a support staff. I must say that I felt very comfortable using it in any position.

Technically the application offers a lot of advanced options in case you need them but it is usually very simple to configure in most cases you do not need to be a professional to do it!

The best technically speaking of Livezilla for me:

- As a user it is very easy to use, you simply click on the chat and wait for the support to connect to talk to it.

- Administratively you can configure it to use hierarchies or roles and create support levels

- The administration dashboard presents a clean and simple interface, it is easy to understand for the staff

- The application is fast and stable.

- Multi-platform support to be integrated in the browser (which also works with all of them)

What do you dislike?

Personally in all the time that we have been using it, I have not found any Bug in the application, the application perfectly fulfills its objective and I do not think that it needs to improve in that aspect.

Recommendations to others considering the product

I recommend using Livezilla if you need to offer telematics support in your business and do not know what application to negotiate because there are only two or three applications available that are worthwhile in this segment. Livezilla is definitely in the top 3. You can also use the demo and decide if it is what you are looking for.

What business problems are you solving with the product? What benefits have you realized?

Our organization is a bit big because we have a large number of employees who use equipment and software that they sometimes do not know how to handle due to inexperience or unexpected errors in the computer, through Livezilla we provide support quickly and efficiently.

LiveZilla review by Cody H.
Cody H.
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"LiveZilla is easy, fast, safe and helps you with your work! "

What do you like best?

Livezilla helps you a lot with the work, it makes it faster and at the same time easier. Live chat is very good to help customers. Being able to know who looks at my page and where the person is from is incredible.

What do you dislike?

I do not like the price much. Maybe they should make more accessible plans. There is not much more that I do not like, LiveZilla is very good.

Recommendations to others considering the product

If you need to know who enters your web page I recommend LiveZilla and if you need to talk to customers I also recommend it because the live chat you have is very good.

What business problems are you solving with the product? What benefits have you realized?

We did not know if to use LiveZilla or not but finally we decided to see how the business was going and we did not regret it, it helped us a lot with the clients. We have more income, more customers. The work became easier since we used LiveZilla.

LiveZilla review by Roman H.
Roman H.
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"The live chat is great! "

What do you like best?

I really like live chat because it makes it easier for me to communicate with my clients. My work is much easier thanks to LiveZilla. I am very happy and my clients too.

What do you dislike?

I think the only thing I do not like is the price, since it takes a while to recover the money. But the truth is that LiveZilla is great!

Recommendations to others considering the product

I recommend LiveZilla to anyone who has a website and a business that they want to improve. Thanks to LiveZilla you will be able to see who enters your web page and where, you will also have a live chat that will improve communication with your customers.

What business problems are you solving with the product? What benefits have you realized?

Before using LiveZilla it was difficult for me to chat with clients, thanks to live chat now it is much easier. I have everything in one. It is very easy to use and fast. The benefit I got was happy clients and easier work.

LiveZilla review by Ana O.
Ana O.
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"Recommended with my eyes closed!"

What do you like best?

For us, the best thing about Livezilla is being able to chat live with and directly contact our customers. Their user interfaces are modern and up-to-date. In addition to offering an affordable price compared to other similar programs.

It offers the user good support when setting up and replying to support tickets and automatic replies, including reports, ideas/comments. It meets the necessary requirements, such as easy configuration, excellent pop-up chat.

A good backup of conversations with customers. Something that is badly needed for future requests from current customers. They give the user a pleasant experience and for that reason we prefer to use it in our company.

What do you dislike?

In most cases I can't find something I don't like about Livezilla. So far it has met the expectations of customer contact in our company. But if we had to mention a negative aspect, sometimes the country is not shown correctly.

Improve service plans for small or new businesses. As well as enhancing the response time to their own customers.

Recommendations to others considering the product

Don't think more about it. Get it!

What business problems are you solving with the product? What benefits have you realized?

We are solving the problem of serving customers who are not in the same country or at the same time. What benefits us to have direct contact with them and their concerns in our services.

Provide a better service plan to small businesses. Improved a little more the response time to their own customers and as mentioned above. Sometimes the country is not shown correctly.

LiveZilla review by Bryan S.
Bryan S.
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"Best chat to reach and talk with your customers."

What do you like best?

I love your design and the way you put it all together so that you can do a lot of activities fast. This is especially important when providing assistance, as customers want a quick answer to their problems. And this helps me to give them no problems.

LiveZilla is probably the best online chat system for websites you could use. I don't have to log in every time I connect to a web-based chat system.

Another great feature of LiveZilla is that it lets you know who is visiting your site in real time. That is an additional feature and great analytics. So far this is a good live chat software for tenee. Thank you for inviting me to review this product!

What do you dislike?

I am pleased with the operation of this system. I haven't had any kind of distaste with it and have been using it for quite some time.

I recommend it for one simple reason, efficiency. If you want to bring effective support to your website and the highest quality, this is your opportunity. Excellent price, incredible quality for my essence after trying it.

Actually, the program is really good and contains many features. But other than that, there is no basic guide or FAQ on your website. There is no manual guide available, this will cause a lot of frustration. Trial and error to determine what all settings are.

Recommendations to others considering the product

With its beautiful colors and well designed interface you will bring kindness to your clients.

What business problems are you solving with the product? What benefits have you realized?

Its minimalistic design, very intuitive and user-friendly colors. Other companies do not have such nice colors, but LiveZilla has soft colors that do not damage the eyes. I also like LiveZilla icons.

The support is excellent. I was treated almost instantly. They took almost nothing. And the workflow is fluid. I never had problems with slowness. Another thing that has helped me is that its settings are simple.

You don't need much knowledge to configure it. I always wanted this to happen with similar services, but this never happened.

LiveZilla review by Patrick H.
Patrick H.
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"Nothing to say but perfect 100%."

What do you like best?

The usage of Livezilla in our company has allowed us to organize all the information. The ways of working that our company manages. So we have managed to reduce considerably the waiting time of our customers.

I like the effective way it helps me out in helping my customers. It keeps them very happy and this is really important. Holding an envied conversation that we can understand more quickly. That's what they want and we can serve them, communication is always very valuable.

What do you dislike?

The only part of the help desk that could bother me is its part of the help desk. I could say that's what we use the least, but it's for it. Since your live chat service is so good. The best you can use to understand it with your client. However, I would recommend it to any online store and web services. So you can serve your customers in the best possible way, if you want to grow as a company.

Recommendations to others considering the product

Using all its features we've been able to maintain the order of our customers' problems.

What business problems are you solving with the product? What benefits have you realized?

It's definitely made us get a lot of requests. That without such effective and fast communication that livezilla delivery would not be possible. Besides that our support service has become the best, fastest and unique.

LiveZilla has been helping me communicate with customers more efficiently. Anywhere and anytime if possible. It has also been inspiring for me to work efficiently in my own business in the future.

It is very easy to use and has a clean user interface. You just have to figure out the configuration for yourself, but it shouldn't be too difficult.

LiveZilla review by Elizabeth B.
Elizabeth B.
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"Absolutely awesome! "

What do you like best?

I like the two parts of livezilla. So much their live chat that helps you have a much more special and customer-oriented attention. As well as the help desk, which helps you solve you problems more calmly and equally quickly.

The awesomeness of livezilla is the speed with which we help you satisfy your customers. It's always something to be thankful for.

I recommend it 100% both for its ease of configuration, and for how well optimized and useful it is. You can solve your customers' problems very quickly and give them really terrific live support. Remember to keep them in the company happy is extremely important.

What do you dislike?

At the moment I don't see any problems with livezilla, and nothing that can't be fixed by restarting. After everything works smoothly, the company has a lot to thank Livezilla for. For the amount of Help you've given us.

Before Livezilla we had some problems with the support and understanding of our customers. After hiring livezilla, all this change, we get more business effectively and keep both parties happy. Both us and the customers, this is what we depend on, our communication. With them and Livezilla they helped to solve it.

Recommendations to others considering the product

Don't hesitate of trying new things, if your current support service isn't going well. Just give it a chance, LiveZilla will change everything for good, believe me!

What business problems are you solving with the product? What benefits have you realized?

To expand my customers base and reach them from a minimalist environment. It's very intuitive.

Costs are comparatively low compared to other companies in the same category. The interface is intuitive and easy to access. And the navigation despite being free has advanced options compared to other similar products.

It allows to integrate several services at the same time that allows a contact without limitations. So it is flexible and responds to the needs that a company needs. Constant updates ensure that conversations are not filtered out.

LiveZilla review by Seth M.
Seth M.
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"Great app for support our customers"

What do you like best?

What I like most about Livezilla is that I can attend to the clients of my company in an organized way thanks to this application and its queuing systems. The application also has a support system through tickets and documentation to answer common questions and thus not saturate the chat system with repeated questions, you can even configure a robot to answer certain questions automatically and save a lot of time.

- Good graphic interface, visually it is beautiful and simple

- You can organize your support system hierarchically with roles

- Ticket system allow you to organize your team very easily

- Support for API calls

- Chat system integrated within your website.

- Documentation and FAQ

- You can try Livezilla for free by using it's demo on their website

What do you dislike?

The only thing that I did not like was that it is somewhat complicated to configure but following the documentation and tutorials there is no problem. Also you can always connect with your support system to solve your doubts

Recommendations to others considering the product

I recommend using Livezilla if your company is common for customers to contact you to answer questions or ask questions about the product that your company offers. If you have doubts about Livezilla go their website and thy the demo

What business problems are you solving with the product? What benefits have you realized?

We needed an application to connect with our customers online and from our website. Livezilla solved this problem and also improved our feedback with customers.

LiveZilla review by hans d.
hans d.
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"this is perfect"

What do you like best?

For us, LiveZilla has turned into the best live visit program we've at any point been permitted to utilize.

It incorporates effectively and basically into our site (and some other site). To give specialized help to our clients through constant visit. The ticket framework and the programmed talk to get new guests.

What do you dislike?

Up until this point, LiveZilla has been tremendous and we don't have anything negative or we don't care for this application. We can just say that at present the Free Plan just has a 30 days term (already it was boundless).

After that period is finished, you should change to a Pro Plan for new or enormous organizations. It may not be a truly sensible cost, but rather it merits each buck. Since you can give superb specialized help to your clients with this program.

Recommendations to others considering the product

As I said previously, It doesn't just give an astounding method to convey answers to our customer yet track their issues and give the best arrangement. You need to give it a place in your organization.

What business problems are you solving with the product? What benefits have you realized?

We have picked up a ton from this product by having the capacity to help our clients through live talk. Likewise with programmed talk, we can follow clients progressively. What's more, get tickets from our customers or guests when they require some sort of help or need our support.

In like manner, the association of our clients' solicitations is a critical point for our organization. Because of the idea of our organization, contact with our clients is essential.

LiveZilla review by Oliver P.
Oliver P.
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"Easy to use, with a friendly interface."

What do you like best?

With LiveZilla I have been able to deal with the problem of having a connection with users who want to talk to us. So that we can give you support or answer any questions you may have. Which is really useful for those of us who have a large User Traffic page on our site.

In other respects I consider LiveZilla meets expectations. I sincerely suggest you prove that this tool is very friendly to use. It helps us a lot in our daily work. It's not perfect but it makes life so easy that I don't even want to think about how I worked before using Livezilla.

It's inexpensive. They will improve the support to the customers who in the end are the ones who keep our company active and successful. An investment that I certainly recommend to all my colleagues.

What do you dislike?

Livezilla is a fantastic system but not everything is always perfect. Sometimes customers complain of slowness when putting them in touch with one of our advisors ... I would like to add to my list of constructive criticism that Livezilla is a simple application, but sometimes it is very monotonous from the point of view of customization of the design and the interface is very limited ... lacks options to add style and uniqueness.

Recommendations to others considering the product

It's perfect in all the aspects. Our clients love it!

What business problems are you solving with the product? What benefits have you realized?

I don't really remember how to survive without livezilla anymore. Because this is helping me every day to better manage the company's pre-sales and after-sales services. This gives the customer a faster organization and efficiency than their requirements.

We've also designed pre-determined answers to speed up the process of serving customers who ask recurring questions. The truth is a relief to us!

LiveZilla review by Dexter P.
Dexter P.
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"I love LiveZilla's live chat! "

What do you like best?

I really like LiveZilla's live chat, it's very easy to use, it's practical, fast. Thanks to my work it became easier.

What do you dislike?

I do not like the price of software. They could put lower plans so that more people can use it and make the job easier for them.

Recommendations to others considering the product

If you have a business and a website I recommend the use of LiveZilla. It will make the job easier. Your customers will be very happy and so will you.

What business problems are you solving with the product? What benefits have you realized?

It cost me a lot to communicate with the clients of my company and with the people who wanted to contact me. Now that I use LiveZilla I have everything in one place. From my website I can talk without problem with people who need to communicate with me. My clients are happy because before it took me to answer them and now it is at the moment that I am to help them.

LiveZilla review by Salvador C.
Salvador C.
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"its title is simply A-W-E-S-O-M-E "

What do you like best?

the best thing is its simple interface and its quite appropriate design, its live chat helps to understand you in a totally incredible way with your customers, since some are demanding and meticulous people, and that better tool to understand it 100% than a live chat, besides that it is very well optimized, it never gets stuck, as I say in the amazing title.

What do you dislike?

The only thing that has happened to me is that a conversation has been duplicated, but nothing more than this, it is nothing that prevents you from working or anything from the other world, it is solved easily by deleting one of them.

Recommendations to others considering the product

I would recommend that you consider hiring the service, when you notice the growth of your business, because it is easier to manage the clientele and keep them satisfied communicating more effectively with them, and what better than through a live chat? is the solution to your customer service problems without doubt

What business problems are you solving with the product? What benefits have you realized?

the work problem that more has helped me to solve, is to solve the small details in the web design section of the company, customers can explain themselves better and communicate by live chat makes it more effective, solution without doubt the speed of delivery of products of the company.

LiveZilla review by Camila K.
Camila K.
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"Just perfect!"

What do you like best?

For us, LiveZilla has become the greatest live chat program we've ever been allowed to use.

It integrates easily and simply into our website (and any other website). To provide technical support to our customers through real-time chat. The ticket system and the automatic chat to catch new visitors.

What do you dislike?

So far, LiveZilla has been terrific and we don't have anything negative or we don't like this application. We can only say that currently the Free Plan only has a 30 days duration (previously it was unlimited).

After that period is over, you should switch to a Pro Plan for new or big companies. It may not be a very reasonable price, but it's worth every buck. Because you can provide excellent technical assistance to your customers with this program.

Recommendations to others considering the product

As I said before, It doesn't only provide an excellent way to bring answers to our client but track their problems and provide the best solution. You have to give it a place in your company.

What business problems are you solving with the product? What benefits have you realized?

We have gained a lot from this software by being able to support our customers through live chat. Also with automatic chat, we can track customers in real time. And receive tickets from our clients or visitors when they need some kind of support or require our help.

Likewise, the organization of our customers' requests is an important point for our company. Due to the nature of our company, contact with our customers is vital.

LiveZilla review by Ethan H.
Ethan H.
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"It helps us to keep track of our customers issues."

What do you like best?

It is an excellent application to keep things in order and to clear the doubts of the clients that require it. I use it daily to clarify the doubts of the people who contact me. The best thing is that it is easy to use, its interface is very dynamic and instinctive.

You can have conversations with several at the time without problems. You can even see where the people located on the map that the application has integrated. It is very complete.

I have been able to solve many problems to my customers because for them the software is very easy to handle. You can reach us faster and more efficiently.

Any problem that our clients consult us immediately. Either through chat or by calling us through the application, including shipping. Whether documents, reports or photos.

What do you dislike?

Support is a little slow to address any concerns we may have. Regarding the problems that sometimes presents the application. When using the application on the phone, the battery is drained very quickly.

We can recommend that you offer a longer term on your free plan. Or, better yet, they can offer more affordable plans for new or new customers.

This can be offered through a survey of new companies. They require the service offered by this excellent program. And that they can improve the icons of the flags of certain countries that sometimes are not shown correctly.

Recommendations to others considering the product

Easy to install, easy to run. The best solution.

What business problems are you solving with the product? What benefits have you realized?

Lately we detected serious problems in the company's inside management. We found that the information was not provided as it should, so we opted to install livezilla after analyzing the best option.

Since we started deploying livezilla, everything was going well in the business. We realized our mistake and livezilla helped us a lot to solve it indirectly.

What helps us about Livezilla is that, in contrast to the rest, they offer us a demonstration before hiring them. We tried and we love it. That's why we decided to take the next step and take communication to another level in our company.

LiveZilla review by Mia E.
Mia E.
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"Everything you need in one app."

What do you like best?

One of LiveZilla's features that I found completely exciting was its visitor monitoring system. This is done in real time, security filters and visitor history. It helps a lot to know what kind of users are those who frequently visit the site.

Finally, I couldn't let go of something I liked very much and it's nothing more than something so simple but useful at the same time. Its ticketing system that helps one doesn't get too complicated with customer messages and can maintain an order.

Of these and even more when you can also link to external social networks such as Facebook and Twitter. To receive the messages that arrive through these means. This helps to give them accurate and better technical support.

What do you dislike?

There are very very little things we don't like about Livezilla. Actuality, we recommend 100% of their products and services. Although I would add it as a separate point, is that they should improve a little their support.

The other day it took a little more than 3 hours to get an answer. But from that moment on everything was fine with them. There are very few things I don't like about Livezilla. I'm very happy with the service they offer, I'm sure I would recommend it highly.

Recommendations to others considering the product

If you need a customer service solution linked to social networks, this is the one you've got to try.

What business problems are you solving with the product? What benefits have you realized?

One of our major problems is customer service. A few months ago it was a problem and a slow process. Since we started using livezilla, everything is running more efficiently.

When we started using livezilla, all changes in the company's support issue. Previously we would describe ourselves as analog, yes, analog.

The support process was very slow. First we checked people in a call center. Then, after analyzing what was a problem, we decided to investigate and find Livezilla. We decided to try it and now we have excellent support in the company.

LiveZilla review by Rene E.
Rene E.
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"LiveZilla's live chat is excellent! "

What do you like best?

I like it is live chat. It is very easy and fast. Looks great. I'm very happy with LiveZilla. Before, it was harder to talk to my clients but with live chat it became easier.

What do you dislike?

The price is a bit expensive. They would have to lower it a little or put cheaper plans. I am happy with what they offer but I would lower the price.

Recommendations to others considering the product

It is for people who have a website and a business. I recommend live chat because it's excellent. It makes work easier and faster. Your customers will be happy and so will you.

What business problems are you solving with the product? What benefits have you realized?

I did not know who was accessing my website, I did not know if many people came in, and thanks to LiveZilla, I now know who enters my website and where it comes from. The live chat is excellent, it made my job easier. I have more clients thanks to LiveZilla.

LiveZilla review by Emma W.
Emma W.
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Verified Current User
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"Perfect ticket handling!"

What do you like best?

I think livezilla is a good application for people who need a good LiveChat service on the website. Since many people know that they are not easy to find, and this is Livezilla if you have some nice aspects to mention.

Its messaging system I think is really good and accurate when it comes to contacting the customer. Since so far I have not had any inconvenience with this.

When I talk about accuracy, I mean you don't need to get so messed up with a lot of unnecessary options. When the user just wants to send a simple message, moreover, its interface is not at all complicated.

What do you dislike?

In the time I've been using LiveZilla, I've only found one thing I can complain about. And it's the step from being a free service to one with a high cost.

I want to make it clear that my problem with this is not that it is already paid for and not free. The problem I have is that, in my opinion, it has a higher cost than it really should.

As for LiveZilla, I would only recommend one thing to users. If you are going to use this service in your web pages have a good monetary fund to be able to pay it. In case you consider that it exceeds your budget. Otherwise I have nothing to recommend.

Recommendations to others considering the product

With all its tools LiveZilla has become one of the best livechat platforms to put in you business.

What business problems are you solving with the product? What benefits have you realized?

Livezilla has made it easy for us to advance and scale the professional ladder. With tools that have 100% optimized our support systems and communication with our customers. Every day we love to offer quality and with livezilla we have it.

The possibilities that open up when using livezilla are wide. So it is recommended that a company that needs to communicate with people should consider this option. Constantly the use of this software or application could be very beneficial for them. Because of the ability they have and the intuitive ability. It is your interface.

LiveZilla review by Zac H.
Zac H.
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Verified Current User
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"LiveZilla helps you in your business."

What do you like best?

What I like the most is live chat and that the work is easier thanks to LiveZilla. Another thing that I like a lot is that it is super fast, easy and safe.

What do you dislike?

What a difficult question because LiveZilla is great but what many people complain about is that the price is very expensive. I that Livezilla would change the prices.

Recommendations to others considering the product

If you need to improve your business, I recommend it. It makes the business much easier, thanks to LiveZilla everything you have on your website. You can talk in live chat with clients and make them very happy.

What business problems are you solving with the product? What benefits have you realized?

It was difficult for me to communicate with clients, I had clients from several sides and thanks to LiveZilla I now talk to all of them through live chat, my clients are very happy because I speak to them faster and I also because it made my job easier. Thanks to this I have more happy customers.

LiveZilla review by Dylan A.
Dylan A.
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Verified Current User
Review Source
content

"LiveZilla has the best live chat! "

What do you like best?

What I like the most is live chat and it's all very easy and fast. I have everything controlled thanks to LiveZilla. I grew a lot my business and my web page.

What do you dislike?

The price is high, they could improve it. After everything I like, there is nothing that I do not like.

Recommendations to others considering the product

If you are considering using LiveZilla do not hesitate because it is very good. It solves many problems with the business. It makes it easier for you. The live chat is very good and the customers will be more than happy.

What business problems are you solving with the product? What benefits have you realized?

I was with few clients and now thanks to LiveZilla I have many. They are very happy with the live chat and how quickly they respond. I have many more visits to my website and that made me happy because I grew my business. It's much easier to work with LiveZilla. I do not regret having tried it.

LiveZilla review by Leonard L.
Leonard L.
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Verified Current User
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content

"LiveZilla's live chat is excellent."

What do you like best?

What I like most is the live chat, thanks to the chat I can solve doubts at the moment. I also like to see the amount of people that enter my website, there are places in the world that I did not know were going to enter my web page!.

What do you dislike?

I like everything from LiveZilla, it could be cheaper but nothing more than that. He helped me a lot with my business so I can not say anything bad about LiveZilla.

Recommendations to others considering the product

Although the price is high I recommend using LiveZilla because if you have a long-term business you will not regret it. It's easy, fast, safe. It solves a big problem. Do not stop trying it. The live chat is great.

What business problems are you solving with the product? What benefits have you realized?

Live chat solved all communication problems with customers. I can also talk with people who come to my website and can ask me questions without any problem, very fast and easy. All this helped me a lot with the business. I have more visits and I have more money !. It also makes my job much easier.

LiveZilla review by Tristin I.
Tristin I.
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Verified Current User
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"LiveZilla is easy, fast, safe and helps you with your work! "

What do you like best?

Livezilla helps you a lot with the work, it makes it faster and at the same time easier. Live chat is very good to help customers. Being able to know who looks at my page and where the person is from is incredible.

What do you dislike?

I do not like the price much. Maybe they should make more accessible plans. There is not much more that I do not like, LiveZilla is very good.

Recommendations to others considering the product

If you need to know who enters your web page I recommend LiveZilla and if you need to talk to customers I also recommend it because the live chat you have is very good.

What business problems are you solving with the product? What benefits have you realized?

We did not know if to use LiveZilla or not but finally we decided to see how the business was going and we did not regret it, it helped us a lot with the clients. We have more income, more customers. The work became easier since we used LiveZilla.

LiveZilla review by Brian E.
Brian E.
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Verified Current User
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"Great tool to help your customers"

What do you like best?

I mainly assist people with technical questions and I think that Livezilla is a great support tool in most aspects but above all when you have to help clients and you need to share with them something more than words, like image captures, configuration files, audios etc.

It also allows you to configure the application to have different people assigned to support with different roles and permissions, very useful if you want to configure your support hierarchically.

Other positive things about Livezilla:

- Excellent ticket system

- Very simple interface both the part of the support and the user

- Very fast load compared to other applications in the sector

- Simple Dashboard which is appreciated because not everyone is familiar with the technology and only need to operate the ticket system

What do you dislike?

Support can be a bit slow if you are in a different time zone and also social integration could be better with facebook

Recommendations to others considering the product

I recommend you use the free demo that offers livezilla and compares with other similar applications, in our case it seemed that livezilla was superior and we chose it. You should also consider its low price.

What business problems are you solving with the product? What benefits have you realized?

We needed an application to offer support to our users that was not too expensive and after trying several demos of other applications, we decided to keep this one because it fulfilled what we needed and we could maintain the costs without exceeding the limit that we had proposed

LiveZilla review by Willam B.
Willam B.
Validated Reviewer
Verified Current User
Review Source
content

"LiveZilla is a decent LiveChat"

What do you like best?

I believe that livezilla is a good program for people who need a good LiveChat service in our pages, which as many people know are not really easy to come by, and it is about Livezilla if you have good aspects to mention. I would like to start talking about your messaging system that I think is really good and precise when it comes to establishing contact with the client since until now I have not had any incombeniente with this and when I speak of precise I mean that it does not entangle you with a a lot of unnecessary options when the user only wants to send a simple message, in addition, its interface is not at all complicated which does not "make" the customers. Also one of LiveZilla's resources that I have found completely fascinating has been its system of monitoring visitors in real time, security filters and visitor history which helps a lot to know what kind of users are those who frequent the page. Finally I could not let go something that I have liked a lot of this and is nothing less than something so simple but useful at the same time as its ticket system that helps one does not complicate much with the messages of customers and can maintain an order of these and even more when they can also be linked to external networks such as Facebook and Twitter in order to receive the messages that arrive through these means, which helps to give them a precise and better technical support.

What do you dislike?

In the time that I have been using LiveZilla, I have only encountered one thing that I can complain about and it is the step from being a free service to one with a high cost. I want to make clear that my problem with this is not that it is now paid and not free, the problem I have is that in my opinion the program has a high cost to what it really should cost.

Recommendations to others considering the product

As for LiveZilla I would only recommend to users that if they are going to use this service in their web pages that they have a good monetary fund to be able to pay it if they consider that it exceeds their budget. Otherwise I have nothing to recommend.

What business problems are you solving with the product? What benefits have you realized?

With LiveZilla I have been able to deal with the problem of having a good contact with users who are looking to talk to us so that we can provide support or deal with any questions they may have, which is really helpful for those of us who have a large page. User traffic on your page. In the other aspects I consider that LiviZilla does meet the expectations.

LiveZilla review by Nick G.
Nick G.
Validated Reviewer
Verified Current User
Review Source
content

"The application that meets your goal and much more"

What do you like best?

The best thing without a doubt is that Livezilla definitely changed the way we work ... there were those times when I had to use outdated methods when executing our daily tasks of customer support through their tickets, it's fantastic since we help to unify all cases to address the problems and concerns of customers

What do you dislike?

Livezilla is a fantastic system but not everything is rosy.

Sometimes customers complain of slowness when putting them in contact with one of our advisors ... I would like to add to my list of constructive criticisms that Livezilla is a simple and simple program, but sometimes it is very monotonous since the point of view of design and interface customization is very limited ... it lacks options to add style and distinction to our company.

Recommendations to others considering the product

Sincerely recommend that you try this tool is very easy to use set and helps us a lot in our daily work ... it is not perfect but it makes life so easy that I do not even want to think how I worked before using Livezilla.

It is economical, they will improve the support to the clients that in the end it is they who keep our company active and successful

An investment that without a doubt I recommend to all my colleagues and colleagues

What business problems are you solving with the product? What benefits have you realized?

The truth and I do not remember how to survive without livezilla since this helps me so much day by day to give manipulate better organize all the support of presales and post sales of the company ... thus providing the customer more quickly organization and efficiency in their requirements.

We have also designed predetermined answers to speed up the process of attention to customers who ask recurring questions. TRUTH IS A RELIEF TO US!

LiveZilla review by jones b.
jones b.
Validated Reviewer
Verified Current User
Review Source
content

"very good app"

What do you like best?

is an excellent application to maintain order and clear the doubts of customers who require it, use daily to clarify the doubts of people who contact me and the best thing is that it is easy to use, its interface is very dynamic and instinctive, you can chat with several at once without problem, you can see even where people are located on the map that the application has integrated, is very complete.

What do you dislike?

the support is a little slow to respond to any concerns we have regarding the problems that sometimes presents the application and when using the application on the phone, the battery is consumed very fast.

Recommendations to others considering the product

implement this application in your life and business, it will change the way you communicate.

What business problems are you solving with the product? What benefits have you realized?

I have been able to solve many problems to my customers because for them the application is very easy to use and can contact us faster and efficiently, any problem that our customers have immediately consult us either through chat or calling us through the application, including sending us documents, reports or photos.

Kate from G2

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