2026 Best Software Awards are here!See the list
Compare Gong and Outreach 
At a Glance
Market Segments
Mid-Market (69.4% of reviews)
Mid-Market (59.7% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Gong
Star Rating
(6,465)4.7 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongOutreach
Star Rating
(3,532)4.3 out of 5
Market Segments
Mid-Market (59.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about OutreachSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in user-friendliness, with many users praising its seamless integration with existing systems through the Gong Everywhere extension. This ease of use is complemented by powerful AI features that enhance call recording and note-taking, making it a favorite for those who prioritize efficiency in their sales processes.
- Users say that Outreach provides robust automation capabilities, particularly in managing repetitive sales tasks. Reviewers appreciate its effective CRM integration, which streamlines data and contact management, allowing teams to focus more on selling rather than administrative duties.
- According to verified reviews, Gong's advanced AI features are a standout, with users highlighting its ability to analyze sales calls and provide actionable insights. This functionality is often described as superior to Outreach's offerings, making Gong a preferred choice for teams looking to leverage data for improved sales strategies.
- Reviewers mention that Outreach has a user-friendly interface, which many find intuitive and easy to navigate. The inclusion of Kaya, a note-taking bot, is particularly appreciated for its ability to summarize meetings and facilitate follow-up communications, enhancing overall productivity.
- G2 reviewers highlight that while Outreach has solid features for task management and email tracking, it sometimes falls short in areas like setup and administrative ease compared to Gong. Users have noted that Gong's setup process is more straightforward, allowing teams to get up and running quickly.
- Users express that Gong's support quality is notably high, with many citing responsive customer service and helpful resources. In contrast, while Outreach does offer support, some users feel it could be more comprehensive, particularly in addressing complex queries or issues.
Pricing
Entry-Level Pricing
Gong
No pricing availableOutreach
Future Outreach Customers
Contact Us
- Sales engagement
- Opportuntity management
- Mutual success plans
Free Trial
Gong
No trial information availableOutreach
No trial information availableRatings
Meets Requirements
9.4
4,955
8.7
2,677
Ease of Use
9.3
5,011
8.3
2,693
Ease of Setup
9.1
1,235
7.7
854
Ease of Admin
9.1
771
7.8
774
Quality of Support
9.3
3,518
8.3
2,431
Has the product been a good partner in doing business?
9.3
773
8.5
760
Product Direction (% positive)
9.0
4,633
8.5
2,507
Features by Category
Lead Facilitation
7.1
349
Feature Not Available
7.3
343
7.5
34
7.5
347
8.1
36
7.6
346
8.1
38
Organization
8.3
351
7.9
33
8.3
347
8.0
35
8.3
348
8.1
33
Performance Analysis
8.5
349
7.4
38
8.6
353
8.3
41
Sales Analysis
7.7
333
7.3
37
7.9
339
7.8
38
Generative AI
8.6
286
7.9
25
8.9
293
7.6
24
Agentic AI - AI Sales Assistant
8.1
54
Not enough data
7.9
53
Not enough data
8.2
54
Not enough data
8.3
53
Not enough data
8.2
53
Not enough data
8.2
53
Not enough data
8.1
53
Not enough data
Integrated Workflows
7.8
103
8.7
1008
|
Verified
7.9
105
9.1
1057
|
Verified
8.3
102
8.4
868
|
Verified
7.3
99
8.2
795
|
Verified
8.4
104
8.5
1009
|
Verified
8.4
102
8.6
399
8.5
98
8.2
347
Repeatability and Reportability
8.2
99
8.4
863
|
Verified
8.0
99
8.6
950
|
Verified
7.9
98
8.5
928
|
Verified
8.3
103
7.8
771
|
Verified
7.3
97
7.0
314
AI and Automation
7.8
90
7.8
341
7.7
88
7.3
308
7.4
87
7.7
346
7.6
87
7.3
298
8.0
87
7.0
292
Generative AI
8.2
91
6.7
138
Agentic AI - Sales Engagement
8.1
49
6.4
26
8.0
48
7.2
26
8.2
49
7.6
26
8.2
47
6.3
26
8.1
48
6.7
26
8.0
47
6.8
26
8.2
47
6.9
25
Call Analytics
9.6
2759
|
Verified
8.3
128
8.8
2468
|
Verified
7.8
108
9.1
2669
|
Verified
8.0
115
8.3
1794
|
Verified
Feature Not Available
Artificial Intelligence - Conversation Intelligence
8.6
1871
|
Verified
Feature Not Available
8.3
2522
|
Verified
7.7
95
Not enough data
Not enough data
Generative AI
8.9
679
7.5
40
Agentic AI - Conversation Intelligence
8.0
135
6.0
7
8.0
134
6.4
7
8.1
134
6.0
7
8.0
135
5.7
7
8.2
135
5.7
7
8.1
135
5.5
7
7.9
134
6.0
7
Revenue Sourcing and Forecasting
Feature Not Available
7.4
51
8.6
379
7.9
60
8.6
409
8.3
79
8.2
348
8.1
53
8.4
356
7.9
59
8.0
250
8.0
21
8.1
246
8.0
22
CRM Data Enrichment
9.0
402
8.7
92
8.8
390
8.7
101
9.1
424
8.2
74
Feature Not Available
Feature Not Available
8.6
254
8.2
22
Account Management
8.1
325
7.8
69
8.2
340
7.8
70
8.3
350
8.0
70
8.6
371
8.5
80
8.5
260
7.8
24
8.1
241
8.1
21
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
7.5
193
Not enough data
8.2
234
|
Verified
Not enough data
6.9
165
|
Verified
Not enough data
8.3
245
|
Verified
Personalization
Not enough data
8.3
263
|
Verified
Not enough data
7.8
270
|
Verified
Not enough data
8.2
322
|
Verified
Not enough data
8.1
227
|
Verified
Administrative
Not enough data
8.7
306
|
Verified
Not enough data
8.4
258
|
Verified
Not enough data
8.5
264
Agentic AI - Email Tracking
Not enough data
7.3
16
Not enough data
7.1
17
Not enough data
7.9
17
Not enough data
6.4
16
Not enough data
6.4
16
Not enough data
6.3
16
Not enough data
6.5
16
Analytics
Not enough data
8.8
1440
Not enough data
8.4
1380
Not enough data
Feature Not Available
Customizations
Not enough data
8.8
1406
Not enough data
8.9
1432
Not enough data
8.5
1405
Not enough data
8.3
1056
Not enough data
9.0
1448
Generative AI
Not enough data
6.8
162
Agentic AI - Sales Analytics
8.3
55
6.7
8
8.5
55
7.9
8
8.4
57
6.4
7
8.6
58
6.4
7
8.3
57
6.4
7
Data Sourcing
8.5
744
7.7
158
8.7
789
7.9
173
8.5
716
Feature Not Available
8.9
804
8.1
187
8.6
727
7.6
167
Predictive Analytics
8.1
722
7.3
141
8.4
751
7.4
135
8.2
737
7.0
126
8.3
724
7.3
134
Sales Management
8.6
760
8.0
148
8.2
722
Feature Not Available
8.7
759
7.8
163
9.0
826
8.8
188
Agentic AI - Outbound Call Tracking
Not enough data
5.2
10
Not enough data
5.5
10
Calling
Not enough data
8.5
813
Not enough data
7.9
906
Not enough data
8.4
1032
Not enough data
8.8
1089
Not enough data
5.5
14
Contacts
Not enough data
8.6
1146
Not enough data
8.0
985
Not enough data
8.4
1066
Insights
Not enough data
8.3
1092
|
Verified
Not enough data
8.4
1051
Not enough data
7.7
594
Not enough data
9.1
1191
Not enough data
8.1
1036
Not enough data
6.7
13
Agentic AI - Sales Coaching
8.1
61
Not enough data
8.5
61
Not enough data
8.3
62
Not enough data
8.3
59
Not enough data
Training
9.0
1967
|
Verified
8.3
197
|
Verified
9.0
2179
|
Verified
8.2
196
|
Verified
8.6
1529
|
Verified
8.2
179
|
Verified
9.2
2217
|
Verified
8.0
142
|
Verified
Feedback
9.3
2372
|
Verified
8.3
165
|
Verified
9.0
1853
|
Verified
8.1
162
|
Verified
9.0
1896
|
Verified
8.1
141
8.8
1606
|
Verified
8.3
174
|
Verified
8.9
1792
|
Verified
8.4
192
|
Verified
8.9
1880
|
Verified
8.3
191
|
Verified
Feature Not Available
Feature Not Available
Generative AI
8.9
388
6.7
21
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gong and Outreach are categorized as Revenue AI Platforms, Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, and Sales Analytics
Unique Categories
Gong has no unique categories
Outreach is categorized as AI SDRs, Outbound Call Tracking, Email Tracking, and Sales Performance Management
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Outreach
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.5%
Information Technology and Services
16.7%
Marketing and Advertising
9.0%
Internet
5.1%
Financial Services
3.2%
Other
28.4%
Computer Software
36.9%
Information Technology and Services
18.2%
Marketing and Advertising
7.2%
Internet
6.3%
Financial Services
3.2%
Other
28.3%
Alternatives
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?
2 Comments
MS
Yes, I have performed the task, the free methods are here using GSMMO - https://www.transferemails.com/transfer-emails-from-outlook-to-gmail/Read more
What is the best way to log follow ups?
2 Comments
JK
When I engage a customer, either email or call, I put them into a follow up sequence, typically that has 3 steps, call > email > call to make sure we keep...Read more
What are the other best ways Outreach can be used in?
2 Comments
IS
We also used it for hiring workflow.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
