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Compare Gong and Outreach 
Featured Products
At a Glance
Market Segments
Mid-Market (69.3% of reviews)
Mid-Market (59.7% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Gong
Star Rating
(6,455)4.7 out of 5
Market Segments
Mid-Market (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongOutreach
Star Rating
(3,523)4.3 out of 5
Market Segments
Mid-Market (59.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about OutreachSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in conversation intelligence, with users praising its ability to automatically transcribe and analyze sales calls. This feature allows teams to extract actionable insights quickly, enhancing their understanding of customer interactions.
- Users say Outreach shines in sales engagement, particularly due to its robust automation features. Reviewers appreciate how it streamlines sales processes and provides detailed analytics, making it easier to track interactions and optimize outreach strategies.
- According to verified reviews, Gong's AI analysis capabilities are a standout feature, providing summaries and insights that help sales teams make informed decisions. This level of support is particularly beneficial for understanding engagement and improving sales tactics.
- Reviewers mention that Outreach offers excellent integration capabilities, allowing for seamless connections with other tools. Users highlight how this enhances their workflow and keeps a comprehensive log of interactions with prospects.
- G2 reviewers indicate that while Outreach has a solid user experience, it sometimes faces challenges with setup and configuration. Some users have noted that the initial setup can be less intuitive compared to Gong, which is often praised for its straightforward onboarding process.
- Users highlight that Gong's quality of support is exceptional, with many noting the responsiveness and helpfulness of the support team. This contrasts with some feedback on Outreach, where users have expressed a desire for more timely assistance during critical moments.
Pricing
Entry-Level Pricing
Gong
No pricing availableOutreach
Future Outreach Customers
Contact Us
- Sales engagement
- Opportuntity management
- Mutual success plans
Free Trial
Gong
No trial information availableOutreach
No trial information availableRatings
Meets Requirements
9.4
4,947
8.7
2,668
Ease of Use
9.3
5,003
8.3
2,684
Ease of Setup
9.1
1,230
7.7
847
Ease of Admin
9.1
770
7.8
774
Quality of Support
9.3
3,514
8.3
2,423
Has the product been a good partner in doing business?
9.3
772
8.5
760
Product Direction (% positive)
9.0
4,625
8.5
2,498
Features by Category
Lead Facilitation
7.1
350
Feature Not Available
7.3
344
7.5
34
7.5
348
8.1
36
7.6
347
8.1
38
Organization
8.3
352
7.9
33
8.3
348
8.0
35
8.3
349
8.1
33
Performance Analysis
8.5
350
7.4
38
8.6
354
8.3
41
Sales Analysis
7.8
334
7.3
37
7.9
340
7.8
38
Generative AI
8.6
286
7.9
25
8.9
293
7.6
24
Agentic AI - AI Sales Assistant
8.1
54
Not enough data
7.9
53
Not enough data
8.2
54
Not enough data
8.3
53
Not enough data
8.2
53
Not enough data
8.2
53
Not enough data
8.1
53
Not enough data
Integrated Workflows
7.8
102
8.7
1007
|
Verified
7.9
103
9.1
1056
|
Verified
8.3
101
8.4
867
|
Verified
7.3
98
8.2
795
|
Verified
8.5
103
8.5
1006
|
Verified
8.4
101
8.6
399
8.5
97
8.2
347
Repeatability and Reportability
8.2
99
8.3
860
|
Verified
8.0
99
8.6
943
|
Verified
7.9
98
8.5
924
|
Verified
8.3
103
7.8
770
|
Verified
7.3
97
7.0
314
AI and Automation
7.8
90
7.8
338
7.7
88
7.3
307
7.4
87
7.7
346
7.6
87
7.3
298
8.0
87
7.0
290
Generative AI
8.2
91
6.7
138
Agentic AI - Sales Engagement
8.1
49
6.4
26
8.0
48
7.1
25
8.2
49
7.5
25
8.2
47
6.3
26
8.1
48
6.7
26
8.0
47
6.8
26
8.2
47
6.9
25
Call Analytics
9.6
2753
|
Verified
8.3
128
8.8
2467
|
Verified
7.8
108
9.1
2664
|
Verified
8.0
115
8.3
1794
|
Verified
Feature Not Available
Agent Performance Management
8.6
1870
|
Verified
Feature Not Available
8.3
2520
|
Verified
7.7
95
8.7
2306
|
Verified
7.9
99
Generative AI
8.9
675
7.5
40
Agentic AI - Conversation Intelligence
8.0
135
6.0
7
8.0
134
6.4
7
8.2
133
6.0
7
8.0
135
5.7
7
8.2
135
5.7
7
8.1
135
5.5
7
7.9
134
6.0
7
Revenue Sourcing and Forecasting
Feature Not Available
7.4
51
8.6
379
7.9
60
8.6
409
8.3
79
8.2
348
8.1
53
8.4
356
7.9
59
8.0
250
8.0
21
8.1
246
8.0
22
CRM Data Enrichment
9.0
402
8.7
92
8.8
389
8.7
101
9.1
424
8.2
74
Feature Not Available
Feature Not Available
8.6
254
8.2
22
Account Management
8.1
325
7.8
69
8.2
340
7.8
70
8.3
350
8.0
70
8.6
371
8.5
80
8.5
260
7.8
24
8.1
241
8.1
21
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
7.5
193
Not enough data
8.2
234
|
Verified
Not enough data
6.9
165
|
Verified
Not enough data
8.3
245
|
Verified
Personalization
Not enough data
8.3
263
|
Verified
Not enough data
7.8
270
|
Verified
Not enough data
8.2
322
|
Verified
Not enough data
8.1
227
|
Verified
Administrative
Not enough data
8.7
306
|
Verified
Not enough data
8.4
258
|
Verified
Not enough data
8.5
264
Agentic AI - Email Tracking
Not enough data
7.3
16
Not enough data
7.1
17
Not enough data
7.9
17
Not enough data
6.4
16
Not enough data
6.4
16
Not enough data
6.3
16
Not enough data
6.5
16
Analytics
Not enough data
8.8
1439
Not enough data
8.4
1379
Not enough data
Feature Not Available
Customizations
Not enough data
8.8
1406
Not enough data
8.9
1431
Not enough data
8.5
1405
Not enough data
8.3
1056
Not enough data
9.0
1448
Generative AI
Not enough data
6.8
162
Agentic AI - Sales Analytics
8.3
55
6.7
8
8.5
55
7.9
8
8.4
57
6.4
7
8.6
58
6.4
7
8.3
57
6.4
7
Data Sourcing
8.5
744
7.7
158
8.7
789
7.9
173
8.5
716
Feature Not Available
8.9
803
8.1
187
8.6
726
7.6
167
Predictive Analytics
8.1
721
7.3
141
8.4
749
7.4
135
8.2
735
7.0
126
8.3
723
7.3
134
Sales Management
8.6
759
8.0
148
8.2
721
Feature Not Available
8.7
758
7.8
163
9.0
824
8.8
188
Agentic AI - Outbound Call Tracking
Not enough data
5.2
10
Not enough data
5.5
10
Calling
Not enough data
8.5
813
Not enough data
7.9
906
Not enough data
8.4
1032
Not enough data
8.8
1089
Not enough data
5.5
14
Contacts
Not enough data
8.6
1146
Not enough data
8.0
985
Not enough data
8.4
1066
Insights
Not enough data
8.3
1092
|
Verified
Not enough data
8.4
1051
Not enough data
7.7
594
Not enough data
9.1
1191
Not enough data
8.1
1036
Not enough data
6.7
13
Agentic AI - Sales Coaching
8.1
61
Not enough data
8.5
61
Not enough data
8.3
62
Not enough data
8.3
59
Not enough data
Training
9.0
1966
|
Verified
8.3
197
|
Verified
9.0
2177
|
Verified
8.2
196
|
Verified
8.6
1528
|
Verified
8.2
179
|
Verified
9.2
2216
|
Verified
8.0
142
|
Verified
Feedback
9.3
2371
|
Verified
8.3
165
|
Verified
9.0
1852
|
Verified
8.1
162
|
Verified
9.0
1895
|
Verified
8.1
141
8.8
1605
|
Verified
8.3
174
|
Verified
8.9
1791
|
Verified
8.4
192
|
Verified
8.9
1878
|
Verified
8.3
191
|
Verified
Feature Not Available
Feature Not Available
Generative AI
8.9
388
6.7
21
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gong and Outreach are categorized as Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Analytics, and Revenue AI Platforms
Unique Categories
Gong has no unique categories
Outreach is categorized as AI SDRs, Outbound Call Tracking, Email Tracking, and Sales Performance Management
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Outreach
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.5%
Information Technology and Services
16.7%
Marketing and Advertising
9.0%
Internet
5.1%
Financial Services
3.3%
Other
28.4%
Computer Software
36.9%
Information Technology and Services
18.2%
Marketing and Advertising
7.2%
Internet
6.3%
Financial Services
3.2%
Other
28.2%
Alternatives
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?
2 Comments
MS
Yes, I have performed the task, the free methods are here using GSMMO - https://www.transferemails.com/transfer-emails-from-outlook-to-gmail/Read more
What is the best way to log follow ups?
2 Comments
JK
When I engage a customer, either email or call, I put them into a follow up sequence, typically that has 3 steps, call > email > call to make sure we keep...Read more
What are the other best ways Outreach can be used in?
2 Comments
IS
We also used it for hiring workflow.Read more
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