--- title: Gong Reviews meta_title: 'Gong Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 6679 reviews by the users' company size, role or industry to find out how Gong works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 6679 scale: '5' date_modified: '2026-08-12' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Gong Reviews **Vendor:** Gong **Category:** [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 6,679 ## About Gong Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000—including LinkedIn, Shopify, Slack, Twilio, Zillow, and Morningstar—companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Recognized by G2 as the #1 Best Software Product for multiple years, Gong continues to lead in customer satisfaction, innovation, and AI-powered revenue transformation. For more information, visit www.gong.io. ## Gong Pros & Cons **What users like:** - Users find Gong's **time-saving insights** invaluable, enhancing visibility into conversations and simplifying reviews and coaching sessions. (301 reviews) - Users find Gong's **ease of use** invaluable for quickly accessing and analyzing sales call insights. (240 reviews) - Users love the **call recording feature** of Gong, praising its ease of use and AI-driven insights for coaching. (194 reviews) - Users value the **transcription accuracy** of Gong, enabling actionable insights and effective coaching for improved team performance. (188 reviews) - Users appreciate Gong's **intuitive AI tools** , which elevate sales efficiency and provide vital insights effortlessly. (186 reviews) - Users love Gong for its **time-saving insights** , enabling efficient call review and streamlined follow-up communications. (174 reviews) - Automation (167 reviews) - Recording (156 reviews) - Features (136 reviews) - Transcripts (121 reviews) **What users dislike:** - Users experience **call access delays** that hinder quick follow-ups and make searching past recordings challenging. (119 reviews) - Users experience **recording issues** with Gong, including mistakes in audio translation and trouble locating past calls. (77 reviews) - Users find the **AI inaccuracy** frustrating, impacting efficiency and the relevance of insights provided by Gong. (69 reviews) - Users find the **AI limitations** frustrating, particularly in accuracy and lack of real-time analysis and integration. (67 reviews) - Users are frustrated by the **missing features** , particularly with limited search functionality and action item suggestions. (60 reviews) - Users report **accuracy issues** with Gong, particularly regarding audio transcription and multi-tab functionality in Salesforce. (58 reviews) - Learning Curve (51 reviews) - AI Inefficiency (44 reviews) - Slow Loading (41 reviews) - Not Intuitive (33 reviews) ## Gong Reviews ### 1. Powerful Zoom Integration and Transcripts, but the New Update Takes Getting Used To **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Gong?** I love the fact that Gong can integrate easily with Zoom and calls are recorded. Going through the transcripts really helps me when trying to remember an account. I love the fact that I'm able to see when emails are opened and account activity. **What do you dislike about Gong?** If I'm being honest, the thing that I dislike the most about Gong is the fact that the new update has been a huge learning curve for me. I loved the old version of Gong, and I really appreciated the features because it really helped my workflow. Now, I find myself struggling a little bit because bounced emails are now factored into my emailing process and it kind of makes things a little jagged. **What problems is Gong solving and how is that benefiting you?** Gong honestly takes out the guesswork in remembering the different calls that were had within the account. I feel like it keeps everything super organized as far as account information. I can type in an account's name and everything from the past will come up, and that's extremely helpful for me to be able to re-trigger some of the conversations. ### 2. Since we’ve been discussing the pros, cons, and specific problems Gong solves, **Rating:** 2.5/5.0 stars **Reviewed by:** Bhumica K. | Quality manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Gong?** Gemini said Gong is a Revenue Intelligence Platform designed to give sales teams visibility into their deals by recording, transcribing, and analyzing every interaction. **What do you dislike about Gong?** Platform Fees: Many teams are surprised by the high upfront platform fees (often $5,000+) before they even pay for individual user seats. **What problems is Gong solving and how is that benefiting you?** Gong is primarily solving the problem of "The Black Box of Sales." Traditionally, once a sales rep hops on a call, the details of that conversation are lost to everyone else unless the rep manually (and often incompletely) types them into a CRM. ### 3. Great step sequencing and Nooks/Salesforce integration **Rating:** 3.0/5.0 stars **Reviewed by:** Aline P. | Director of Revenue Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Gong?** Being able to sequence our steps, along with integration with Nooks/Salesforce. **What do you dislike about Gong?** limitations of getting data back into salesforce **What problems is Gong solving and how is that benefiting you?** helping us keeping prospects warm ### 4. Great Multilingual Support, Hard to Find Any Faults **Rating:** 3.0/5.0 stars **Reviewed by:** Eyal K. | Sales Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Gong?** It works great with all languages, big bonus **What do you dislike about Gong?** I can’t say anything in particular, but it’s a pretty good tool overall. **What problems is Gong solving and how is that benefiting you?** It solves our sales processes cycle and recording for future learning ### 5. Great Meeting Recordings and AI Insights, but Limited Editing and Data Retention **Rating:** 3.0/5.0 stars **Reviewed by:** Dikla S. | Director of Client Advocacy & AI CISO advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Gong?** The meeting recordings, ease of use and info sharing and the AI enrichement capabilities of both companies, sentiments from meetings etc **What do you dislike about Gong?** The fact that you cant't edit a recording (to only share a portion with a client, and the fact that if you stop working with thew tool you lose the data **What problems is Gong solving and how is that benefiting you?** Meeting recordings ### 6. User-Friendly Design, but Real-Time Integrations Take Too Long **Rating:** 2.5/5.0 stars **Reviewed by:** Saurabh C. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Gong?** Design is user friendly and ensure the elements are visible and with no confusion **What do you dislike about Gong?** Real Time integrations can be time consuming **What problems is Gong solving and how is that benefiting you?** Incorporation of AI in the space that are dealing with and including those in workflow ### 7. Challenging Setup with Valuable AI Tracking **Rating:** 3.0/5.0 stars **Reviewed by:** Angeline T. | UX Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Gong?** I appreciate how Gong organizes all our chats, videos, and audio with clients into a single source, making it easy to keep track of everything. I also find the AI tracker's ability to identify common themes across different recordings, even those not from my department, very useful. The AI tracker, especially with keyword features, is beneficial in identifying conversations. Additionally, the Gong-generated transcripts are vital for creating other necessary documents for my team. **What do you dislike about Gong?** I found the AI tracker setup to be quite difficult, especially concerning the user interface when setting up keywords or smart trackers. Moreover, I cannot download all the data myself unless we upgrade the plan, which isn't ideal and results in me not fully utilizing Gong. The requirement to download snippets one by one using copy and paste is particularly annoying. This is a cumbersome process, especially if dealing with a large number of snippets, and detracts from the efficiency that Gong should provide. I believe this isn't the best way of selling your AI feature. **What problems is Gong solving and how is that benefiting you?** I use Gong to organize client interactions by storing all chats and videos, identifying common themes, and using AI trackers for conversation insights, though downloading data is time-intensive. ### 8. Gong Review **Rating:** 2.5/5.0 stars **Reviewed by:** Evan H. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Gong?** I like the ease of use. The user experience is very friendly and I like how you can add filters to find specific phone calls **What do you dislike about Gong?** I don't like that it only records phones calls longer than 60 seconds. **What problems is Gong solving and how is that benefiting you?** I don't have problems with Gong but it helps me listen back to my calls to analyze conversation quality and how I can improve. ### 9. Gong is a great tool but there are many competitors and support is AWFUL **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Gong?** good interface, seems accurate in call recording and AI **What do you dislike about Gong?** It's impossible to get help or support. I wait days for responses and can never talk to a human. **What problems is Gong solving and how is that benefiting you?** Call recording and forecasting are helpful ### 10. Great for Medium-Larger Orgs who want to improve sales processes **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Gong?** Ability to comment/tag people in calls for the relevant bits AI summaries Transcripts Easy to use/implement **What do you dislike about Gong?** Expensive Not for smaller orgs - better tools exist for you! Need buy in to get full value of the tool **What problems is Gong solving and how is that benefiting you?** We needed a better way to record and share sales calls - Gong is very easy to include in the conversation! ### 11. No longer forget what you next step was **Rating:** 3.0/5.0 stars **Reviewed by:** Craig M. | Manager Technical Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2023 **What do you like best about Gong?** The next steps and summarys are fantasitc for someone who has back to back external meetings. **What do you dislike about Gong?** the search and interface can be a little busy at times when trying to find a meeting. **What problems is Gong solving and how is that benefiting you?** When you have back to back meetings and stuggle to note down all the next steps or when you have to rememeber what you spoke about in the last meeting but dont want to watch the whole thing back again. ### 12. Good product, one glaring issue **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Gong?** The transcript is fairly dependable and gets most of our conversations despite occasionally encountering multiple languages **What do you dislike about Gong?** When vieweing the transcript, the video is minimized into the corner. I use Gong mostly to review and summarize calls with clients and I often need to see what is being shown on our screenshares to understand what the trancript id refering to. I find myself having to switch back and forth between the views instead of being able to read and see the image side-by-side. If the transcript was just displayed in the big area assigned to "Call spotlight" while keeping the video in its original size it would streamline my work significantly. **What problems is Gong solving and how is that benefiting you?** I just need it to review calls, most of the functions are irrelevant except the transcript, which has a problematic view (see previous note) ### 13. gong is great to listen to my own calls but the data it captures doesn't seem right sometimes **Rating:** 2.5/5.0 stars **Reviewed by:** Komal P. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Gong?** Calls data that I can use to help improve my calls **What do you dislike about Gong?** The transcript isn't very accurate and based on that we get a scoring which shouldn't happen as the more than half of the data incorrect **What problems is Gong solving and how is that benefiting you?** Gong is helping me with my calls which i cannot listen to from other tools this tool keeps me updated on my calls and keep track of all the calls that i've taken so far ### 14. Alright product (when it works) **Rating:** 2.5/5.0 stars **Reviewed by:** Luis C. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Gong?** It's great to go back and review conversations with clients and be able to take more accurate notes than you would be able to take while the conversation is happening. It also allows you to be more engaged in your calls, making your clients feel like your full attention is on them. **What do you dislike about Gong?** Most of the time, the meetings are just not recorded, even if you follow all instructions, such as creating the meeting 30 minutes before and having it set to public on your calendar. There could be better integration with zoom. **What problems is Gong solving and how is that benefiting you?** It allows me to take better notes and focus more on the conversation with the client. It allows me to easily revisit calls and familiarize myself with clients I may be taking over in terms of account management. ### 15. Overall good experience **Rating:** 2.5/5.0 stars **Reviewed by:** Paolo M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Gong?** Easy to listen to registered calls; very easy dashboard. **What do you dislike about Gong?** Sometime it's hard to find the piece of conversation you need to listen to. **What problems is Gong solving and how is that benefiting you?** I can review and listen as may times as I need every call, and this is very usefull. ### 16. Gong **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Gong?** For training new employees it would be useful **What do you dislike about Gong?** Gong is like Big Brother, if you trust your employees you don't need it. **What problems is Gong solving and how is that benefiting you?** Training remote employees is challenging. The benefit of training in a more simplified manner. Not more productive. ### 17. So far so good **Rating:** 2.5/5.0 stars **Reviewed by:** Edgar R. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Gong?** I Like that we can recieve the calls right after the live calls from Salesloft. The fact that we can check out other people from our team and the organization and they can leave reviews. **What do you dislike about Gong?** I don't like that we can't hear the otherside of the conversation but I understand why we cant. The transcripts can use some work too they are not the most accurate. **What problems is Gong solving and how is that benefiting you?** Problem they are solving is review other peoples calls for training purposes. We benefit listening to others that are more successful and unsuccessful by listening and understanding. ### 18. My review **Rating:** 3.0/5.0 stars **Reviewed by:** Yoav Y. | Regional manager Google ads, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2022 **What do you like best about Gong?** an efficient way to check for recording calls, a good platform to move around and find specific calls in a specific time of the day. A good way to build a team in it. **What do you dislike about Gong?** The 'call to script' does not work well in Hebrew. I do not use the search keywords. More for technical support, no use for sales due to the complexity of the call **What problems is Gong solving and how is that benefiting you?** We need a tool for two main reasons: Quality / compliance, making sure that our reps do not say anything bad to our clients. Second, best practices. find the right common ground of top performer. ### 19. Useful for Recording and Accessing Calls **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2022 **What do you like best about Gong?** Gong is handy as a tool to record and transcribe all of your calls and meetings.The UI is relatively easy to navigate and gong was loaded onto my systems easily. **What do you dislike about Gong?** I don't find the insights it provides to be overly accurate and at least at my org we don't use too many of its features. The tags feature seems to have a lot of irrelevant terms tagged. **What problems is Gong solving and how is that benefiting you?** If I forget things on calls it is useful to be able to go back to the platform and review exactly what was said. It also attempts to find action items within the call. ### 20. I like Gong and I think it's cool how it records our calls **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Gong?** I like that it provides points of interest. I think it's interesting to see the keywords tracker and when/what questions are asked. **What do you dislike about Gong?** I do feel like sometimes this can be an invasion of privacy. I feel like not all clients are always aware of the fact they are being recorded. Even though it gives them a prompt and tells them in the meeting invite not everyone reads this all the time. **What problems is Gong solving and how is that benefiting you?** Gong is great for giving reps different coaching opportunities to help them in their day-to-day and assist them in making positive adjustments for future calls. ### 21. Great benefit for inbound calls **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2022 **What do you like best about Gong?** Artificial intelligence that makes listening and coaching easier, quicker, in an optimized way **What do you dislike about Gong?** less applicable to outbound calling due to the necessity of consent sentence (GDPR related) **What problems is Gong solving and how is that benefiting you?** insights and time optimization during coaching ### 22. Great for note taking **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2022 **What do you like best about Gong?** Not having to worry about taking notes has been my faviorte part of using Gone. I can focus solely on the client. **What do you dislike about Gong?** The reminder emails sent by Gong are not in my time zone. **What problems is Gong solving and how is that benefiting you?** Record keeping and getting feedback from my manager/team lead ### 23. Gong Expierence **Rating:** 3.0/5.0 stars **Reviewed by:** Billie B. | client sucess, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Gong?** I can review calls for follow-up with clients **What do you dislike about Gong?** that anyone can review calls without permission **What problems is Gong solving and how is that benefiting you?** forgetting what we spoke about on the call ### 24. Good software for reviewing your calls to get feedback especially when working remote **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Gong?** Getting call feedback and coaching when working remote. Listening back to old calls to see which areas I could improve. **What do you dislike about Gong?** Really do not have many complaints with the system. It works as intended and I get to have feedback even from remote areas. **What problems is Gong solving and how is that benefiting you?** Being able to continue coaching and feedback in a remote environment. ### 25. Confusing and overwhelming **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2022 **What do you like best about Gong?** The stats from calls saying who talked most and the percentages **What do you dislike about Gong?** Theres just too much and it's very overwhelming... don't know how to really utilize it **What problems is Gong solving and how is that benefiting you?** Statistics of calls ### 26. cd **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2022 **What do you like best about Gong?** listening speed features and listening back to the call **What do you dislike about Gong?** a bit clunky to use, transcript isn't best **What problems is Gong solving and how is that benefiting you?** listening to myself I know I need to read script more ### 27. Can be a great tool for newer sales reps **Rating:** 3.0/5.0 stars **Reviewed by:** Daniel D. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2020 **What do you like best about Gong?** Being able to record calls in outreach. Make it easy to share with team. Also it is a great coaching tool for newer sales people. It has helped create a library for our team to look back at for training and improvements to our sales process. Overall would recommend it for a company that is trying to ramp up their BDR team. That is when our company started to use it. **What do you dislike about Gong?** It says it is recording during set meeting. Don't use it because of this. But I do really like the feature that you can connect with outreach. Overall though, the saying this call is now being recording, made me think, it was for more newer sales people. Even their branding makes it seem that way. Because we use it with Outreach, I am not sure I would really leverage it on its own as a stand alone product. Mostly I use it when I am using outreach to be honest. Our leadership team does really value it though but it does create a little big brother fear. **Recommendations to others considering Gong:** Yes it is worth trying. I do really like it with combining it with outreach. I find the most value in that. Also out BDRs use the tool a lot. They will send me recordings and help them with coaching. **What problems is Gong solving and how is that benefiting you?** Sales coaching and sharing conversations with team. Out team has used it a lot for the newer employees to help with their training and listening how to book meeting with cold calls. This help helped ramp them up faster. ### 28. Don't have much usage **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Gong?** The transcription is pretty good as well as the breakdown of the recording. **What do you dislike about Gong?** Navigating the tool is not the easiest. I didn't really understand how to find the recorded gongs initially from the tool. **Recommendations to others considering Gong:** Unsure **What problems is Gong solving and how is that benefiting you?** n/a ### 29. Good for coaching opportunities **Rating:** 2.5/5.0 stars **Reviewed by:** Derek B. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2020 **What do you like best about Gong?** It's a great system for my managers and colleagues to coach me on calls. It gives them an opportunity to listen to my calls and provide feedback on how things went. It's especially useful in a work from home environment where I'm not sitting directly with my colleagues and managers. I appreciate that the calls are recorded and people can leave timestamps on the exact time where they want to provide feedback. Makes it much easier to listen back to a call and see exactly where they want to provide feedback instead of having to dig through the call to find what they were talking about. **What do you dislike about Gong?** I haven't really found a good use for it for me personally. I'm barely in Gong myself and using the tools and features. I haven't had any training on the software nor have I found any promotional emails useful for me to engage more with the software. I'm not keen on watching webinars and stuff to learn about how to use it. I feel that I learn more from trial and error and actually being on calls rather than listening to them and trying to decipher intention. **Recommendations to others considering Gong:** It's a great software for those starting out in a sales role, especially in this new Work From Home environment. I've been in sales a while now and kind of set in my ways but for those new to sales or in a new organization and want to learn more about the sales process/how a particular company sells their product, this is a great tool. Seeing as you aren't in the office next to your colleagues and can hear how they are selling, this tool will be great for you to learn the ropes and get an idea of what you can and should do on your calls as well. **What problems is Gong solving and how is that benefiting you?** The major problem Gong is solving is the whole work from home environment we are in now and giving the ability for managers and colleagues to continue providing insightful coaching and feedback without being in the office together. It was nice when someone could overhear a call and provide some details or feedback about it but when working at home alone, it's difficult to have that. Goong provides the opportunity for my manager to give me insightful feedback. ### 30. A strong alternative to Zoom cloud recordings **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2021 **What do you like best about Gong?** Organization by both call titles and call participants. **What do you dislike about Gong?** There is an overlap between email audits versus calls when doing a general search that is seemingly random and confusing. **What problems is Gong solving and how is that benefiting you?** Problems: The tagging is a little confusing and not all calls are immediately uploaded after a call, not sure why but sometimes it gets confusing to have missing calls. Benefits: Great source of information in real time and organized in a clean and clear way. Having the timestamp and preview on the left hand side is also extremely helpful in deciding which calls from a large list of options are best worth investing time in. ### 31. Coming from a sales person **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2020 **What do you like best about Gong?** I understand why leadership/management would want to listen, review, and have access to a sales person's calls to help improve their skill set. The ability to have it all on a dashboard and see analytics is nice too. The ability to replay your call and learn from it is nice but don't always have the time to do so. **What do you dislike about Gong?** When this software is installed it notifies the people on the other end of the call/clients & prospects that it's recording. If I were a client or prospect and was talking about my business questions/issues, I may not want that recorded. Especially in the day of heightened cybersecurity/CPRA/CCPA. I wonder if there is some workaround to this without breaking the law. **What problems is Gong solving and how is that benefiting you?** Visibilty into calls going on across the org Sales techniques being used Recordings to listen back to when I didn't catch everything in the moment ### 32. Great for Sales calls and internal meetings **Rating:** 3.0/5.0 stars **Reviewed by:** Joe S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Gong?** I love the ability to tag teammates in a call and share insights from sales meetings/recordings. It also allows me to be more attentive during a call because I know Gong is recording in the background for me to look back for action items and notes. **What do you dislike about Gong?** I honestly don't love all of the email notifications from prospecting calls. I typically schedule out my day to make cold calls all at once, which floods my inbox all at once with 50+ cold calls, half of which were never answered and just clutter my gong recordings for the calls I do care to look at. **What problems is Gong solving and how is that benefiting you?** We are solving internal communication problems with Gong. Through Gong's tagging ability, we can quickly involve developers and other team members into sales calls, which was not happening before. ### 33. Decent enough of a recording system **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2020 **What do you like best about Gong?** The system transcribes videos well enough. It is also possible to get feedback on if I am talking too much, how much the prospect is speaking and more insights to help be get better at my job. **What do you dislike about Gong?** As a user, I can't disable if I get a message for call recordings including if I just left a voicemail. I get too many emails from them and it is really annoying. **What problems is Gong solving and how is that benefiting you?** Call recording and analytics. I haven't seen as many benefits as some of my colleagues. ### 34. Great idea for sales teams **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2020 **What do you like best about Gong?** The ability to record calls and tag topics and people **What do you dislike about Gong?** hard to find time to listen to calls that have been recorded **What problems is Gong solving and how is that benefiting you?** I can't be on every call with my team, recording a lot of them gives me time to go back and listen later. ### 35. Decent Software for Recording Calls and Research **Rating:** 2.5/5.0 stars **Reviewed by:** Grant K. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2020 **What do you like best about Gong?** They are able to decipher words spoken on calls that can easily be recalled upon, further segmenting them into topics, action items and questions **What do you dislike about Gong?** It is slightly invasive and I don't really use the platform for research or anything outside of briefly reviewing call recaps. I'm not sure how valid their suggestions/recommendations are either. **What problems is Gong solving and how is that benefiting you?** Having a carbon copy of every call made with my customers and being able to recall upon action items mentioned on the call. ### 36. Gong Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2020 **What do you like best about Gong?** Transcript feature as well as the ability to search for particular time frames (conversations) **What do you dislike about Gong?** Wish it was easier to search for clients. **What problems is Gong solving and how is that benefiting you?** Talk ratio!! How much I speak vs how much the client speaks. Hindsight is always helpful. ### 37. Still learning the best ways to incorporate Gong's features - but happy with it so far. **Rating:** 3.0/5.0 stars **Reviewed by:** Anthony U. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2020 **What do you like best about Gong?** The email notification when a call is ready for review. **What do you dislike about Gong?** At this time just the inability to directly integrate all of the current phone systems that we're using. **Recommendations to others considering Gong:** Dedicate time to reviewing your calls in detail. Speeding up the playback will save you time, but send calls to anyone open to critiquing and offering help **What problems is Gong solving and how is that benefiting you?** My percentage of speaking time vs my prospect. Bullet pointing my to-do's and next steps. ### 38. Gong is a helpful tool to keep organized and manage my conversations. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2020 **What do you like best about Gong?** I enjoy getting to see all my conversations in my email just as soon as they have completed. I am able to go back through the conversations and check on things to make additional notes. **What do you dislike about Gong?** So far I really have not had any issues. **What problems is Gong solving and how is that benefiting you?** I am able to go back into conversations and take even more in depth notes with things I may have missed or didn't have time to record during it. ### 39. Excellent solution **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2020 **What do you like best about Gong?** the ability to search calls for context is powerful **What do you dislike about Gong?** As a single user, I feel the ability to find and search my calls are not as intuitive as it could be. I am not in it daily and so maybe that is why i am confused by the interface sometimes. **What problems is Gong solving and how is that benefiting you?** I am able to instantly reference my past calls to clarify what my customer said. Sharing and collaborating on calls with people that did not attend is powerful. ### 40. Helpful tool to evaluate sales professionals. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2020 **What do you like best about Gong?** I like evaluating calls to see where I can improve. Such as how much I am talking vs the client. The Customer Service is great also. **What do you dislike about Gong?** It would be helpful if the system recognized my words better. I know it's still learning over time. **Recommendations to others considering Gong:** Yes, I would recommend it. **What problems is Gong solving and how is that benefiting you?** Increasing specific skills, reviewing with my manager and improving. ### 41. Pretty good **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2020 **What do you like best about Gong?** I like the transcript feature and how easy it is to go back and find important parts of calls. **What do you dislike about Gong?** I don't like having to sign in every 10 minutes. **What problems is Gong solving and how is that benefiting you?** It makes it easy for me to review my calls and to listen to other calls so I can get better at my job. ### 42. Good for training **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2020 **What do you like best about Gong?** That you can join live calls without being noticed, makes it nice when shadowing for training. Great to go back and listen to, as well **What do you dislike about Gong?** little lag in things being live when trying to listen in. doesn't cover internal calls **What problems is Gong solving and how is that benefiting you?** help training and be able to go back and review calls ### 43. Gong is great if you need that indepth of info on your recordnigs **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2020 **What do you like best about Gong?** I like how it breaks apart the two different people talking so you can see a quick snapshot of who spoke the longest. Easiest way to see if your rep is talking too much as opposed to the prospect **What do you dislike about Gong?** I didn't like that i couldn't search calls based on dispositions from outreach or salesforce **What problems is Gong solving and how is that benefiting you?** not really problem solving just fine tuning talk track. benefits of seeing how much time is spent on certain topics or how long winded someone actually is being ### 44. Can’t be fustrating but a useful tool **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2020 **What do you like best about Gong?** Ability to compare with colleagues on meetings/calls **What do you dislike about Gong?** Gong is automatically synchronised to all meetings which can be intrusive **Recommendations to others considering Gong:** Be ready to be very transparent on all meetings **What problems is Gong solving and how is that benefiting you?** Ability to compare with other sales memebers and standardise what good looks like ### 45. Convenient **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2020 **What do you like best about Gong?** The ability to learn from others experiences is extremely valuable **What do you dislike about Gong?** Sometimes the start of calls can be buggy **What problems is Gong solving and how is that benefiting you?** I'm improving as a salesperson, by being able to receive feedback from leaders and analyze my own calls ### 46. Gong Review from a salesperson **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2018 **What do you like best about Gong?** I like that Gong pulls details from the call and works well with Salesforce. You can see what topics are discussed through the call and see how much talk time each call member has. I find it helpful too see if I am talking too much or If I am asking the right questions. **What do you dislike about Gong?** I do not like that some calls only show one side of the conversation. I know that this is a legal thing but maybe the calls should not even be logged if you can only hear one side of the conversation as they are useless at that point. **Recommendations to others considering Gong:** That is is great for those who want to train new employees or improve their sales team. **What problems is Gong solving and how is that benefiting you?** Helped me alot during training and if I am looking to improve my calls without having to interrupt anyone else's day. ### 47. Good call recording but not very intuitive **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2017 **What do you like best about Gong?** The ability to search for a specific term in all the calls e.g. what are my reps saying about pricing. Are they using the right verbiage or does my PMM need to enable them with more trainings? **What do you dislike about Gong?** The transcription is not real-time and takes time to appear. So reps don't use it for any notes taking. The calls are recorded and used by the PMM team but not enough for sales training by the sales team themselves. **What problems is Gong solving and how is that benefiting you?** Ensure our platform is being positioned in the right way with our prospects. We've started going deep into the analytics and also each call to provide feedback to the sales team on what they're doing well and what they can improve upon. ### 48. Overall it does what is intended, but messy in orginization **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2018 **What do you like best about Gong?** The fact that it records simply based on who is in the invite is pretty awesome. I also like that you can dial in remotely and review calls in real time. **What do you dislike about Gong?** I would get notifications from calls that were not even from my org. I also got a lot of mis labled calls. **Recommendations to others considering Gong:** Have a Gong expert in your org to be the liason between the Gong team and your own. This will greatly impact the ability to learn and grow the relationship and troubleshoot any issues. **What problems is Gong solving and how is that benefiting you?** Allows for call coaching and a better understanding of the business we are working with. ### 49. Gong for business **Rating:** 2.5/5.0 stars **Reviewed by:** Colton B. | Partner Manager- US, SMB, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2018 **What do you like best about Gong?** Gong is the best way to review phone calls and to improve in my sales ability. I love that I can listen to any calls from my team as well **What do you dislike about Gong?** I don’t like how it sometimes doesn’t record my cals **What problems is Gong solving and how is that benefiting you?** We use it for training and improving ### 50. I use Gong on a daily basis at work. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2018 **What do you like best about Gong?** I like the availability to review my calls after. **What do you dislike about Gong?** That sometimes the call is cutoff or starts late and I miss key points **What problems is Gong solving and how is that benefiting you?** Reviewing calls /weekly reviews ## Gong Discussions - [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) - 3 comments, 4 upvotes - [Can you download calls from Gong to my computer?](https://www.g2.com/discussions/37252-can-you-download-calls-from-gong-to-my-computer) - 1 comment, 2 upvotes - [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) - 4 comments, 2 upvotes - [Is it possible to download the transcript of the call?](https://www.g2.com/discussions/is-it-possible-to-download-the-transcript-of-the-call) - 1 comment, 1 upvote - [How does Gong IO work?](https://www.g2.com/discussions/how-does-gong-io-work) - 1 comment, 1 upvote - [View Gong pricing details and edition comparison](https://www.g2.com/products/gong/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+00%3A03%3A39+-0500&secure%5Bsession_id%5D=c5fd3c6d-687c-4d56-bb4a-d3251f6cab17&secure%5Btoken%5D=29f1986d785cf094e37b0f26e34247fd474f7cba57acf2709dd8783af7e8a487&format=llm_user) ## Gong Integrations - [Actively AI](https://www.g2.com/products/actively-ai/reviews) - 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[Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [Glean](https://www.g2.com/products/glean-technologies-glean/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews) - [Loom](https://www.g2.com/products/atlassian-loom/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [Nooks](https://www.g2.com/products/nooks/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Orum](https://www.g2.com/products/orum/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Rattle](https://www.g2.com/products/rattle/reviews) - [SalesConnect](https://www.g2.com/products/salesconnect/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Salesforce Heroku](https://www.g2.com/products/salesforce-heroku/reviews) - [Salesforce Spiff](https://www.g2.com/products/salesforce-spiff/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Seismic Learning](https://www.g2.com/products/seismic-learning/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - [Tonkean](https://www.g2.com/products/tonkean/reviews) - [Totango](https://www.g2.com/products/totango/reviews) - [trumpet](https://www.g2.com/products/trumpet/reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM Plus](https://www.g2.com/products/zoho-crm-plus-2018-12-06/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Gong Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Revenue Sourcing and Forecasting** - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Contact Capture **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Generative AI** - AI Text Summarization - Generative AI **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - Generative AI - Lead Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Third-Party Integrations - Social Media Integration - Website Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation ## Top Gong Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,690 reviews) - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,503 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews)