UserEvidence Reviews & Product Details

The platform is easy to set up, the UserEvidence CS team was completely available for all questions. The first survey yielded valuable insights and we are excited to continue using this tool to expand our customer proof points. Review collected by and hosted on G2.com.

So far, I have no dislikes. There are quite a few product features that seem to be in their pipeline but have not launched yet, so I just hope some of our feature requests are coming soon! Review collected by and hosted on G2.com.

What I like most about UserEvidence is the team always uncovering ways to improve the platform beyond content creation. For example, I love the fact I can direct those customers rating our solution a certain level are then directed to a product review site. UE helps me as a team of one to do the work of ten...well, at least five. I also love the fact that their Support Team is at the ready with ways to maximize the results of a survey questionnaire. Review collected by and hosted on G2.com.

No downside to UserEvidence. Only upside. Every advocacy manager needs a range of tools to succeed in their job, and UserEvidence is not just helpful, but essential. Review collected by and hosted on G2.com.

UserEvidence has made it extremely easy to gather customer testimonials and statistics quickly. Using these assets in our sales and marketing materials has significantly increased our leads generated and won deals. We have also seen a 120% increase in 5-star reviews across various sites because UserEvidence makes it easy to ask happy customers to leave a review. Their customer service is top-tier and provides an outstanding experience if you need help. UserEvidence is a powerful tool, and I highly recommend it to anybody looking to level up their customer research. Review collected by and hosted on G2.com.

There are a couple of very minor UX things that would be nice to have, but it's honestly a phenomenal tool. Review collected by and hosted on G2.com.

I find UserEvidence most useful to improve our efforts to meet the needs of our clients. I can quickly create a survey to find out which aspects of our software they are using frequently and what they would like to see developed in the future. Review collected by and hosted on G2.com.

I would really like to see more tools for internal use. I have created surveys for our own staff and it would be nice to have more flexibility with this. Specifically, I would like to be able to remove the qualifying customer questions. Review collected by and hosted on G2.com.

The amount of information we were able to collect in one customer survey with UserEvidence might have cost us $100K if we paid someone to do it. With one customer survey, we were able to identify our customers' biggest challenges, the ways they say our product has helped them, and collect dozens of amazing quotes. Not exagerrating, it's that good. Wonderful CS, onboarding, support too. Sales process was painless. 45-day POC was clutch for us. Review collected by and hosted on G2.com.

I've only been using UserEvidence for about a month, but so far, I've experienced no downside. Review collected by and hosted on G2.com.

User evidence has made it very easy for me to collect and share customer stories. I like creating and sharing branded assets directly from their platform. I also appreciate how hands-on and responsive their account managers are. Review collected by and hosted on G2.com.

I don't like that we can't see metrics for the sends. How many of our customers received the email? How many opened it? It's hard to track that from our side, so then we can't make decisions about user lists or if we should include them in a different survey.

I know that some changes are coming, and I'm looking forward to them. Review collected by and hosted on G2.com.

UserEvidence has been a game changer by enabling us to produce customer proof at scale and easily identify happy customers with great results to share their stories.

Thanks to their platform, we've seen a significant increase in third party reviews (27% completion of reviews from the survey thank you page) and more than tripled our voice of customer content within just one week.

In addition, UserEvidence has helped us identify customers willing to participate in marketing activities and sales reference calls (over 70 advocates identified). We couldn't be happier with the impact that UserEvidence has had on our organization.

I previously used TechValidate, and while the tool's output was great, the UI is extremely dated, and Momentive.ai has shared there are no current intentions of making product improvements. Additionally, it used to take me days to upload my survey lists, and I can do it in less than 10 minutes with UserEvidence. Review collected by and hosted on G2.com.

UserEvidence does not have some functionalities or capabilities I have come to expect through the use of a competitor. However, there are far more advantages to using UserEvidence, and the product team is making updates and changes based on customer feedback every day.

A few product requests for feedback:

* The ability to add users from the customer side

* Matrix questions

* Cross-referencing two questions to create an asset Review collected by and hosted on G2.com.

Firstly, the team was great to get us onboarded fast—very supportive, frequent check-ins, worked to our tight timelines. The product is simple, intuitive, and powerful. We're only on our first survey, but we already have a much clearer view into the health of key customers + how they could be powerful advocates. Review collected by and hosted on G2.com.

Nothing really to note so far—there are a couple of features being built that will be exciting to be able to manage ourselves, including the email survey templates themselves. Review collected by and hosted on G2.com.

It's an easy tool to use, and the fact that we can send out unlimited surveys is a really big plus for us. The team is really responsive, and I truly feel like a valued partner. UserEvidence worked with us on a special project which involved having our company's customer award nomination forms sent out and compiled on their platform, which ensured that the nominations/stories could all be used beyond the lifetime of the nomination period. It resulted in so much insightful and useful content. All in all, I highly recommend UserEvidence. Review collected by and hosted on G2.com.

The company is still new, so there are things they need to work on that will improve the user experience when these are fixed. Filtering the reviews, in particular, would be great. Looking forward to more customized case studies! Review collected by and hosted on G2.com.

UserEvidence is incredibly easy to use. With the UserEvidence platform, we were able to quickly capture rich customer testimonials that we've since leveraged across sales decks, webinars, website, and more. In addition, with UserEvidence we were able to identify customer advocates that we've since engaged with to do deeper case studies. Can't say enough about how great the platform and the UserEvidence team are. Highly recommend this platform to anyone looking to gather more customer testimonies and data points that bring credibility to their solution. Review collected by and hosted on G2.com.

There's really nothing I dislike about the UserEvidence platform. The team is constantly adding new updates to the platform with most recently a custom template builder for branded social proofs. Review collected by and hosted on G2.com.