# UserEvidence Reviews **Vendor:** UserEvidence **Category:** [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy) **Average Rating:** 4.9/5.0 **Total Reviews:** 40 ## About UserEvidence UserEvidence is a customer voice platform that automates social proof for GTM teams, generating verified case studies, testimonials, and stats in minutes. Using surveys and third-party reviews, UserEvidence continually captures feedback throughout the customer journey and creates a customer story library that proves the value of your product. Game-changing B2B companies like Pendo, Workato, Gong, Jasper.ai, and Ramp rely on UserEvidence to create authentic customer stories at scale. ## UserEvidence Reviews ### 1. Quick and easy way to gather important customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Cara P. | Customer Advocacy Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about UserEvidence?** The platform is easy to set up, the UserEvidence CS team was completely available for all questions. The first survey yielded valuable insights and we are excited to continue using this tool to expand our customer proof points. **What do you dislike about UserEvidence?** So far, I have no dislikes. There are quite a few product features that seem to be in their pipeline but have not launched yet, so I just hope some of our feature requests are coming soon! **What problems is UserEvidence solving and how is that benefiting you?** Our sellers need more customer evidence, success stories, and customer-provided metrics to show, from the viewpoint of our customers, why we're better than the competition and how we deliver meaningful results. In our industry, it's very difficult to find customers willing to go on the record with metrics and evidence. When customers do agree, it takes a lot of time and resources to turn stories into usable marketing content, so we have a shortage of customer evidence/proof, and the stories we do have quickly become outdated. With this tool, we can unlock new testimonials, we can provide sellers with quantitative proof points, and we can amplify our customer’s voices faster and more broadly. ### 2. UserEvidence Creates Much More than Just Automated Customer-Content **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about UserEvidence?** What I like most about UserEvidence is the team always uncovering ways to improve the platform beyond content creation. For example, I love the fact I can direct those customers rating our solution a certain level are then directed to a product review site. UE helps me as a team of one to do the work of ten...well, at least five. I also love the fact that their Support Team is at the ready with ways to maximize the results of a survey questionnaire. **What do you dislike about UserEvidence?** No downside to UserEvidence. Only upside. Every advocacy manager needs a range of tools to succeed in their job, and UserEvidence is not just helpful, but essential. **What problems is UserEvidence solving and how is that benefiting you?** UserEvidence helps us showcase the ways our customers benefits from our solutions. We are able to publish the content (created through UE) on our product pages, in sales campaigns, and in presentations delivered by the sales team. Prospects need metrics as part of their evaluation process, and UE delivers those metrics like time saved or costs reduced. UE also delivers customers opting into our advocacy program saving a great deal of time recruiting new advocates. ### 3. The best tool to get usable customer feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Chris A. | Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about UserEvidence?** UserEvidence has made it extremely easy to gather customer testimonials and statistics quickly. Using these assets in our sales and marketing materials has significantly increased our leads generated and won deals. We have also seen a 120% increase in 5-star reviews across various sites because UserEvidence makes it easy to ask happy customers to leave a review. Their customer service is top-tier and provides an outstanding experience if you need help. UserEvidence is a powerful tool, and I highly recommend it to anybody looking to level up their customer research. **What do you dislike about UserEvidence?** There are a couple of very minor UX things that would be nice to have, but it's honestly a phenomenal tool. **What problems is UserEvidence solving and how is that benefiting you?** Gaining testimonials, gathering feedback, increasing reviews, and creating valuable sales and marketing assets. ### 4. Easy to use with great benefits **Rating:** 4.5/5.0 stars **Reviewed by:** Susan R. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about UserEvidence?** I find UserEvidence most useful to improve our efforts to meet the needs of our clients. I can quickly create a survey to find out which aspects of our software they are using frequently and what they would like to see developed in the future. **What do you dislike about UserEvidence?** I would really like to see more tools for internal use. I have created surveys for our own staff and it would be nice to have more flexibility with this. Specifically, I would like to be able to remove the qualifying customer questions. **What problems is UserEvidence solving and how is that benefiting you?** UserEvidence is helping us come up with both marketing materials and key support followup. We are able to take the results and immediately contact clients about their responses, which lets them know that we are responsive to their needs. ### 5. We saw ROI within weeks **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about UserEvidence?** The amount of information we were able to collect in one customer survey with UserEvidence might have cost us $100K if we paid someone to do it. With one customer survey, we were able to identify our customers' biggest challenges, the ways they say our product has helped them, and collect dozens of amazing quotes. Not exagerrating, it's that good. Wonderful CS, onboarding, support too. Sales process was painless. 45-day POC was clutch for us. **What do you dislike about UserEvidence?** I've only been using UserEvidence for about a month, but so far, I've experienced no downside. **What problems is UserEvidence solving and how is that benefiting you?** UserEvidence saves me time, energy, and resources by automating the process of collecting customer feedback and sentiment, identifying participants for community activities, and getting a headstart on case studies. ### 6. Customer stories GALORE! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie B. | Social Media Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about UserEvidence?** User evidence has made it very easy for me to collect and share customer stories. I like creating and sharing branded assets directly from their platform. I also appreciate how hands-on and responsive their account managers are. **What do you dislike about UserEvidence?** I don't like that we can't see metrics for the sends. How many of our customers received the email? How many opened it? It's hard to track that from our side, so then we can't make decisions about user lists or if we should include them in a different survey. I know that some changes are coming, and I'm looking forward to them. **What problems is UserEvidence solving and how is that benefiting you?** It has been a great way to collect customer stories and for people to volunteer to be brand advocates. ### 7. Transforming Our Customer Proof Strategy, Boosting Reviews, and Increasing Voice of Customer Content **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel W. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about UserEvidence?** UserEvidence has been a game changer by enabling us to produce customer proof at scale and easily identify happy customers with great results to share their stories. Thanks to their platform, we've seen a significant increase in third party reviews (27% completion of reviews from the survey thank you page) and more than tripled our voice of customer content within just one week. In addition, UserEvidence has helped us identify customers willing to participate in marketing activities and sales reference calls (over 70 advocates identified). We couldn't be happier with the impact that UserEvidence has had on our organization. I previously used TechValidate, and while the tool's output was great, the UI is extremely dated, and Momentive.ai has shared there are no current intentions of making product improvements. Additionally, it used to take me days to upload my survey lists, and I can do it in less than 10 minutes with UserEvidence. **What do you dislike about UserEvidence?** UserEvidence does not have some functionalities or capabilities I have come to expect through the use of a competitor. However, there are far more advantages to using UserEvidence, and the product team is making updates and changes based on customer feedback every day. A few product requests for feedback: * The ability to add users from the customer side * Matrix questions * Cross-referencing two questions to create an asset **What problems is UserEvidence solving and how is that benefiting you?** UserEvidence helps me provide customer proof to bolster our messaging throughout all marketing and sales assets and communications. Approaching customers 1:1 for case studies, testimonials, and more is cumbersome, and the finished product is often months out. Using a tool like UserEvidence we can quickly find the VoC proof needed to ensure success in achieving our initiatives across sales and marketing. As a team of one, this tool is a lifesaver in helping me do my job quickly and with more ease. ### 8. Simple and powerful platform for customer advocacy **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about UserEvidence?** Firstly, the team was great to get us onboarded fast—very supportive, frequent check-ins, worked to our tight timelines. The product is simple, intuitive, and powerful. We're only on our first survey, but we already have a much clearer view into the health of key customers + how they could be powerful advocates. **What do you dislike about UserEvidence?** Nothing really to note so far—there are a couple of features being built that will be exciting to be able to manage ourselves, including the email survey templates themselves. **What problems is UserEvidence solving and how is that benefiting you?** The ability to know at a glance which of our customers are our strongest advocates, and conversely, who can we drive the biggest improvements for for the long term health of the relationship. ### 9. Customer Feedback and Quotes — collected, compiled, cleaned up and circulated! **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about UserEvidence?** It's an easy tool to use, and the fact that we can send out unlimited surveys is a really big plus for us. The team is really responsive, and I truly feel like a valued partner. UserEvidence worked with us on a special project which involved having our company's customer award nomination forms sent out and compiled on their platform, which ensured that the nominations/stories could all be used beyond the lifetime of the nomination period. It resulted in so much insightful and useful content. All in all, I highly recommend UserEvidence. **What do you dislike about UserEvidence?** The company is still new, so there are things they need to work on that will improve the user experience when these are fixed. Filtering the reviews, in particular, would be great. Looking forward to more customized case studies! **What problems is UserEvidence solving and how is that benefiting you?** We needed to send out surveys to collect quotes around specific topics/themes/use cases. We also used UserEvidence for our customer award program. ### 10. Best SaaS platform on the market for collecting customer stories **Rating:** 5.0/5.0 stars **Reviewed by:** Justin L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about UserEvidence?** UserEvidence is incredibly easy to use. With the UserEvidence platform, we were able to quickly capture rich customer testimonials that we've since leveraged across sales decks, webinars, website, and more. In addition, with UserEvidence we were able to identify customer advocates that we've since engaged with to do deeper case studies. Can't say enough about how great the platform and the UserEvidence team are. Highly recommend this platform to anyone looking to gather more customer testimonies and data points that bring credibility to their solution. **What do you dislike about UserEvidence?** There's really nothing I dislike about the UserEvidence platform. The team is constantly adding new updates to the platform with most recently a custom template builder for branded social proofs. **What problems is UserEvidence solving and how is that benefiting you?** UserEvidence allows us to easily survey our customers to collect data points and testimonials. This is benefitting us tremendously as we have been able to repurpose this content across almost all of our marketing and sales collateral. ### 11. An innovative survey tool that's easy to use and saves both time and money **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about UserEvidence?** The platform itself is easy to use and their team handles distribution and incentives, which saves us a lot of time and money. Also, unlike many competitors, there is no cap on the number of surveys you can run. That allows our company to get an incredible amount of value from our partnership with UserEvidence. **What do you dislike about UserEvidence?** It would be nice if the survey platform allowed for more question types and logic. Parts of programming the survey can be a bit clunky as well, but it's not a big deal and it's still quite easy to build a survey. **What problems is UserEvidence solving and how is that benefiting you?** Enables us to efficiently and cheaply run multiple surveys to collect customer feedback and stats that validate the benefits of using our products. By handling distribution, incentives and other logistics involved in fielding research, our small team is able to field more surveys than we otherwise would be. ### 12. Wrangling evidence and reducing internal chaos. **Rating:** 5.0/5.0 stars **Reviewed by:** Devon M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2023 **What do you like best about UserEvidence?** UserEvidence has turned the process of collecting, storing, and exporting customer quotes and statistics from a process that involved three different teams to a single source of truth. Previously our success team had to ask customers for content, our design team made it pretty, and our sales team finally sent it to prospects days later. With UserEvidence, our sales team can browse the content library, export it on their own, and send it to prospects in minutes! **What do you dislike about UserEvidence?** We'd love to have more capabilities to customize the templates for exporting our content to better match our brand guidelines. This is something we've been working with the UserEvidence team to provide feedback on, so no doubts they'll have the capabilities soon. **What problems is UserEvidence solving and how is that benefiting you?** With a highly specialized and technical user base, it was challenging to collect honest customer feedback from privacy-conscious users. Giving them the opportunity to respond without attributing their name immediately improved our response rate and helped us grow our evidence library by almost 4x. ### 13. Great product! **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about UserEvidence?** UserEvidence is easy to use. The service and support have been excellent. They have also been very responsive to our product suggestions. It compares favorably to its competitors. **What do you dislike about UserEvidence?** It is still a newer product, so it doesn't have all the functionality as other products. However, for what it does right now, it does it well. Where I'd like to see improvements is just expanded flexibility and functionality. **What problems is UserEvidence solving and how is that benefiting you?** UserEvidence is allowing us to capture the voice of the customer that benefits us in two key ways. First, we are able to make to product and process improvements to enhance our product and service offerings. Second, UserEvidence aggregates the data in ways that we can easily create marketing and sales collateral that tell powerful stories about the value our clients are getting from our software. ### 14. UserEvidence keeps me accountable as a Customer Success Manager! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about UserEvidence?** The big thing I like is being able to aggregate different customer insights into a tangible direction for me as a Customer Success Manager and to relay to my CEO. The detailed thing I love is being able to send a survey with a hard link instead of the entire email list. **What do you dislike about UserEvidence?** I would love to be able to more easily edit the Intro and Conclusion sections, but by no means does it stop us from getting the job done with the platform. **What problems is UserEvidence solving and how is that benefiting you?** 1. Collecting product user testing insights at scale 2. Creating case studies for current customers 3. Understanding where we stand for things like NPS and eventually will be new feature releases ### 15. Costumer feedback isn't a chaos anymore! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about UserEvidence?** I work for a technology company that provides services to other businesses. We use UserEvidence to gather feedback from our clients and their end-users. We want to know how satisfied they are with our services, how we can improve them, and what new features they want. We can create custom dashboards and reports to visualize and understand our users’ needs and preferences. UserEvidence helped us achieve these goals by providing us with a comprehensive and easy-to-use feedback management system. **What do you dislike about UserEvidence?** Some tiny bugs on the platform, like artificial intelligence analysis, are not always accurate or reliable. Sometimes, the sentiment scores, keywords, topics, and summaries do not match the feedback text or context. **What problems is UserEvidence solving and how is that benefiting you?** UserEvidence helped my company achieve these goals by providing a comprehensive and easy-to-use feedback management system. We were able to create surveys and embed them on our clients’ websites and collect reviews from various platforms. We could see all the feedback data in one place and easily filter, sort, and segment it by multiple criteria. We could also create charts and graphs to visualize the feedback trends and patterns. ### 16. The best way to capture customer feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Cory B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2023 **What do you like best about UserEvidence?** It's easy to tailor what questions we ask to which types of customers and get a summary of feedback in a clear and concise manner. It beats the heck out of doing it manually! **What do you dislike about UserEvidence?** Nothing. We've had a great experience from the start and haven't stumbled at any point along the way. They also do a great job of innovating so that's been nice to see. **What problems is UserEvidence solving and how is that benefiting you?** Creating social proof to use in marketing and in sales conversations. We had no systematic way to capture this information before, but we now we do. We've been able to uncover insights we didn't know existed because of our use of UserEvidence. ### 17. UserEvidence is the juice behind our advocacy efforts! **Rating:** 5.0/5.0 stars **Reviewed by:** Cache W. | Director Customer Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about UserEvidence?** With UserEvidence we have one place for customer quotes and feedback. No more searching, digging, or crossing of fingers to find a quote or stat. It's all in our library. **What do you dislike about UserEvidence?** Nothing of note sticks out, everything has hit our targets and the team is great to work with. We are still working on getting it plugged into all of our systems for reporting, but that's mostly on our end. **What problems is UserEvidence solving and how is that benefiting you?** There are multiple ways I could answer this question, because UserEvidence is solving lots of stuff for us. On the front end, it is HUGE in helping us discover advocates and their stories at scale, somewhere in the middle of the process we absolutely love the content angle and being able to share all of it with our teams, and then on the backend we use all of this data and insights to increase our knowledge of our customers. There are probably 3 to 4 other highlights as well, we feel very highly about what we are able to do with UserEvidence. ### 18. UserEvidence is an awesome tool for customer marketing! **Rating:** 5.0/5.0 stars **Reviewed by:** Naor C. | SVP & Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2023 **What do you like best about UserEvidence?** UserEvidence makes it incredibly simple to capture qualitative and quantitative customer marketing data and, more impressively, it makes sharing those insights in a variety of formats even easier - so you don't need a designer to clip up all those meaningful data points and testimonials, it'll do it for you with a click or two, incorporating your entire brand color palette and logo seamlessly. **What do you dislike about UserEvidence?** Some of the more admin functions like changing your brand color, for example, are done by the UserEvidence service team as opposed to settings you can manage as an end-user, but it's not the end of the world and I know these changes are being made. **What problems is UserEvidence solving and how is that benefiting you?** Asking end-users for feedback is hard enough - especially in our industry where a lot of testimonials tend to be anonymous. UserEvidence supports us with outbound email support to make the research appear more official (great for response rates), lets us validate the responses we are able to capture so they're trusted by the public, and gives us the tools to slice and dice all the meaningful bits of data into branded, multi-channel assets we can use across social media, email, and our website. Customer marketing is a huge need for B2B SaaS companies, and UserEvidence lets us easily capture meaningful data. ### 19. Super Easy to Develop Sales and Marketing Assets from Survey Results **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about UserEvidence?** The ability to create an asset library and microsites based on survey data and quotes/feedback. **What do you dislike about UserEvidence?** Lacks the ability to surface some standard survey questions (e.g. Likert scale). **What problems is UserEvidence solving and how is that benefiting you?** No longer need to mannualy create data visualizations and assets based on survey results. Adding customer quotes and graphs to the asset library is one-click . ### 20. Customer content generation at scale! **Rating:** 5.0/5.0 stars **Reviewed by:** Alex R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about UserEvidence?** UserEvidence has made it much easier and systematic to collect customer feedback and turn it into happy customer stories. The day we launched our study, we had dozens of responses roll in, and turned those into sharable assets within minutes. **What do you dislike about UserEvidence?** There could be a better ability to filter the results, but this isn't a significant challenge. **What problems is UserEvidence solving and how is that benefiting you?** Generating customer feedback to fuel sales and marketing. It's increasing the confidence with our sales team to hear the value we are creating for customers, as well as helping us produce more targeted marketing content with a lean team. ### 21. Best way to get customer stories at scale **Rating:** 5.0/5.0 stars **Reviewed by:** Brendan L. W. | Co-Founder , Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about UserEvidence?** So easy to generate high quality customer stories that can be leveraged across channels. No brainer for any company, especially B2B. **What do you dislike about UserEvidence?** Not much, so more branding and customization elements would be sweet, but I imagine those are coming. **What problems is UserEvidence solving and how is that benefiting you?** UserEvidence helps us generate high quality customer stories that can be distributed across channels. Before, we'd stitch together a bunch of tools that took too long and ate up a bunch of resources. User Evidence makes this fast and the output is beautiful. ### 22. Great tool for quickly gaining and publishing customer testimonials. **Rating:** 5.0/5.0 stars **Reviewed by:** Abel G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about UserEvidence?** The support from the team is great and I love how easy it is to package feedback and transform it into assets we can rapidly use. **What do you dislike about UserEvidence?** I would love more granular control over user types to provide access to the tool to more people to view information. **What problems is UserEvidence solving and how is that benefiting you?** Creating more testimonials quickly to use them as proof point of the product. ### 23. More flexibility and better support than competing tools **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen C. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2023 **What do you like best about UserEvidence?** The ability to customize how quotes are published and the easy-to-use UI. The pricing model with unlimited surveys is also very attractive. Support is also excellent. **What do you dislike about UserEvidence?** None that I can think of - some small bugs in the platform. **What problems is UserEvidence solving and how is that benefiting you?** Getting customer advocacy for marketing purposes and ease of getting customer and partner feedback. ### 24. Efficient, Beautiful, & Trustworthy Social Proof **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren L. | Vice President of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about UserEvidence?** UserEvidence has made it 10X faster and easier to get the customer stories we need out to the market. The metrics we can get and qualitative customer stories are gold for the sales team. **What do you dislike about UserEvidence?** There are still some settings that need to be managed but the Customer Success team, but they're super responsive. **What problems is UserEvidence solving and how is that benefiting you?** UserEvidence has been vital in helping us scale the production of short format customer stories and metrics. We have an aggressive product development timeline, and UserEvidence has been an amazing way to get early customer feedback in time for product launches. ### 25. Incredible content and results in the first month! **Rating:** 5.0/5.0 stars **Reviewed by:** Zack T. | Startup Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about UserEvidence?** The ease of use of the platform and the at UserEvidence is incredible. They delivered on their promises and made the entire implementation and onboarding a breeze. **What do you dislike about UserEvidence?** Nothing to this point everything has been going great! **What problems is UserEvidence solving and how is that benefiting you?** We spent so much time just creating blog posts and summarizing what our customers were telling us. Since making the switch we can push out 5x the amount of content with 10% of the time. ### 26. Easiest way to collect testimonials! **Rating:** 5.0/5.0 stars **Reviewed by:** Emilie E. | Chief of Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about UserEvidence?** UserEvidence makes it extremely easy to gather quotes and testimonials from our customers as well as quantifiable data that would otherwise require help from data teams! **What do you dislike about UserEvidence?** There are some improvements that could be made to the interface and customizability but the team is always very receptive to feedback! **What problems is UserEvidence solving and how is that benefiting you?** UserEvidence makes it easy for us to gather feedback and metrics from our customers saving us a tremendous amount of time. ### 27. Transformed the way our sales team uses marketing collateral **Rating:** 5.0/5.0 stars **Reviewed by:** Austen W. | National Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about UserEvidence?** User Evidence helped us publish content on the fly for key competitors or even persona/industry-specific use cases that came up during our sales team's conversations. By positioning User Evidence as a third-party research firm it gave potential clients reassurance that this information was true and not our marketing team creating it out of thin air. **What do you dislike about UserEvidence?** Nothing comes to mind. The platform has met the objectives we set out to accomplish with it: create more marketing collateral. **Recommendations to others considering UserEvidence:** Their team is extremely responsive and open to feedback **What problems is UserEvidence solving and how is that benefiting you?** Our marketing team has historically always been lean, and as our sales organization rapidly scales creating enough marketing collateral for all of our use cases/needs was a bottleneck. User Evidence has enabled us to collect feedback from our current customers that both informs our product team on what's working well or needs improvement, as well as automating the publication of marketing assets for sales (customer testimonials, case studies, quantitative metrics, etc). Our sales team uses UserEvidence throughout the entire sales cycle. From outbound prospecting, to showing how we stack up against key competitors, and even when building business cases with metrics around time to ROI. ### 28. Incredibly easy survey tool with best in class customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Karlie B. | Senior Customer Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2022 **What do you like best about UserEvidence?** What's not to love about User Evidence? The team is incredibly supportive and offers best practices and helpful intel to make the survey the best it can be. The tool is very unique in that it generates assets automatically for you vs. having to then create again outside of User Evidence. There's a great way to promote additional surveys at the end of the User Evidence survey as well which we love. All and all, great tool 10/10 would recommend. **What do you dislike about UserEvidence?** Cannot require questions to be answered by the recipients, but I believe it might be a feature added in the future. Also, there are quite a few places you can customize messaging it was a manual process which was fine because the team was incredibly easy to work with to get it done! **What problems is UserEvidence solving and how is that benefiting you?** We are in the beginning stages of developing some customer programs/resources and wanted to get some good intel from our customers first. We have realized quite a few benefits to hearing from the voice of the customer and the aggregated resources/assets. ### 29. One of the best kept secrets in customer marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Pete R. | Co-Founder, Co-Ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about UserEvidence?** It's clear that the buyer journey has changed and that most buyers these days want to research products, but don't want to read a novel. User Evidence also for us to collect useful reviews and data points from our customers in a way that is operationalized. We were able to get up and running really quickly, and started collecting reviews from our customers in no time. We ended up closing some business as a result of our case studies. I know that for a fact. **What do you dislike about UserEvidence?** There's not a whole lot to dislike. There's some features that we requested and the team was responsive and quick to implement them. We are excited to see where the product evolves. **What problems is UserEvidence solving and how is that benefiting you?** Without User Evidence we would have to hire someone or contract someone out that specializes is case studies and collecting customer feedback. *With User Evidence we've been able to scale our customer case studies and data points, that are well designed and ready to go! ### 30. Amazing, easy-to-use tool for getting customer feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Amy S. | Product Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about UserEvidence?** I love how intuitive it is to use UserEvidence. You can design surveys quickly and the assets you get out of your survey responses save so much time and energy. For a small team, it is a must-have tool. The team is great to work with and they are quick at providing support. **What do you dislike about UserEvidence?** There is nothing I dislike at this time. **Recommendations to others considering UserEvidence:** It's a great tool that every Marketing and Customer Success team should have. **What problems is UserEvidence solving and how is that benefiting you?** Being able to create actionable, sales and marketing content from our customer surveys to use in sales enablement materials, on our website and in other marketing materials. ### 31. Great way to systematically build a library of customer evidence and reviews **Rating:** 5.0/5.0 stars **Reviewed by:** James W. | VP of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2022 **What do you like best about UserEvidence?** UserEvidence takes what used to be a hodgepodge of various platforms and integrations and makes it easy to do from one place. It allows us to thread a bunch of different initiatives like quotes, reviews, NPS etc... in one place automatically. **What do you dislike about UserEvidence?** They're still growing and over time they will build more integrations but nothing that hampers us today. **What problems is UserEvidence solving and how is that benefiting you?** They help us curate and build a comprehensive list of customer quotes and reviews and the platform makes it dead simple to filter by key segment criteria such as industry, segment, title etc... ### 32. Changed the game for us telling the customer story! **Rating:** 5.0/5.0 stars **Reviewed by:** McKenzie T. | Product Marketing Manager **Reviewed Date:** May 26, 2022 **What do you like best about UserEvidence?** The ease of using the tool and the guidance that the UserEvidence team provides to help create the surveys and answer any clarifying questions. **What do you dislike about UserEvidence?** Everything has been great so far! Whenever we provide feedback for a necessary feature, the team assures us that it is on the roadmap and provides insight into what that timeline looks like. **What problems is UserEvidence solving and how is that benefiting you?** I needed a way to gather feedback at scale to understand the benefits and pain points our vendors are experiencing. I was able to communicate that information to our internal teams to prioritize what is working well and where we can improve. Creating assets has also been incredibly useful for external marketing purposes. We can now share our vendor experiences with quotes and stats easily and efficiently. The easier the better! ### 33. A True Marketing Content Printing Press **Rating:** 5.0/5.0 stars **Reviewed by:** David I. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2022 **What do you like best about UserEvidence?** UserEvidence significantly speeds up the time it takes to create marketing collateral that you can use on your website, for sales conversations or email campaigns. It also very rapidly identifies your customers who love you and who are willing to go on record for you. **What do you dislike about UserEvidence?** It works great, although I do want one or two extra formats that I can change my responses into. I think these are on the roadmap though. **What problems is UserEvidence solving and how is that benefiting you?** The biggest challenges it is solving is identifying the clients who will go on the record for you, and then speeding up the time to create customer evidence content. ### 34. No brainer, even for a jaded marketer **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren A. | Vice President Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about UserEvidence?** UserEvidence helps us 10x the output of a one person team by helping to collect, digest, organize and surface customer feedback and stats. **What do you dislike about UserEvidence?** So far, the quality of product and service from the team has exceeded expectations. **What problems is UserEvidence solving and how is that benefiting you?** UE takes what was the very disparate, disjointed, single-threaded process of collecting customer feedback and ROI and turns it into an instant evidence library. Essentially allowing one customer marketer to do at least 3x the output they would have done before. ### 35. Quick and easy to distribute stats **Rating:** 5.0/5.0 stars **Reviewed by:** Sam S. | Sr Product Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about UserEvidence?** Love how quick and easy our sales or marketing teams can grab a stat or a metric to leverage in anything from a cold prospect email, a piece of marketing content, or even in a pitch deck to really show the power of our software, and what our customers really think about it. Thanks UserEvidence! **What do you dislike about UserEvidence?** Nothing comes to mind, it seems to work as I need it so far. **What problems is UserEvidence solving and how is that benefiting you?** Making life easier for our sales and marketing teams. ### 36. UserEvidence is a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about UserEvidence?** The best part of the UserEvidence is how easy it is to use and get the critical customer feedback and customer stories that help drive our business forward. **What do you dislike about UserEvidence?** The application is great and I look forward to the enhancements on the "customer case study" module. **What problems is UserEvidence solving and how is that benefiting you?** Our team leverages UserEvidence to drive better customer engagement and develop deep customer stories. Our team has increased the amount of social content we've been able to develop by 10x. ### 37. Straight forward to execute projects, yielding a lot of powerful marketing/sales content **Rating:** 5.0/5.0 stars **Reviewed by:** Chris D. | Head of Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2022 **What do you like best about UserEvidence?** I like that our customers that are sensitive about talking about us publicly are able to give their feedback in a safe 3rd party validated manner. **What do you dislike about UserEvidence?** Nothing really. The platform is relatively new to market, but it is straight forward and works as intended. **What problems is UserEvidence solving and how is that benefiting you?** They are jump starting our customer marketing program. Now we can use way more customer evidence in the sales and marketing process. ### 38. Generate great customer feedback that actually drives new leads and closes customers **Rating:** 5.0/5.0 stars **Reviewed by:** Larson S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about UserEvidence?** Their ability to create marketing collateral from customer quotes. Really easy to share content. **What do you dislike about UserEvidence?** I wish they had conditions of logic in their survey questions. I believe this is coming **What problems is UserEvidence solving and how is that benefiting you?** Gathering customer feedback consistently. Easily creating sharable marketing collateral with that feedback. The benefits are increased visibility. More social proof for social posts. Increase in inbound leads and ultimately, closed customers. ### 39. Great for collecting anonymized customer proof points **Rating:** 5.0/5.0 stars **Reviewed by:** Bart M. | Senior Corporate Communications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about UserEvidence?** Easily create great looking social tiles from surveys of real customers. **What do you dislike about UserEvidence?** No complaints or dislikes. It's a valuable tool to gather social proof. **What problems is UserEvidence solving and how is that benefiting you?** We need social proof. And we are collecting it from a large subset of customers, so the data is not just annecdocal. ### 40. Fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about UserEvidence?** Ease of use, account support, results and deliverables generated from the customer input. **What do you dislike about UserEvidence?** Not much to dislike. I'm looking forward to tagging that's coming out soon. **Recommendations to others considering UserEvidence:** Know what your objective is going in. **What problems is UserEvidence solving and how is that benefiting you?** Getting collateral like testimonials, case studies, and reports. Helping sales, account management, and cs teams win or keep business. Getting customer feedback. - [View UserEvidence pricing details and edition comparison](https://www.g2.com/products/userevidence-userevidence/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+05%3A39%3A43+-0500&secure%5Bsession_id%5D=8e96bcd8-0eef-4380-8ccd-49dc017aa66b&secure%5Btoken%5D=81964585849229d760085b0979bba1113b8ee4ee5edb9af2da9d75668fd22a22&format=llm_user) ## UserEvidence Features **Content Creation** - Content Creation Tools - Content Curation - Buyer Personas - Content Management **Planning** - Scheduling Integration **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Content Distribution** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Optimization** - SEO - A/B Testing - Dashboards & Reporting - Audience Targeting - ROI Reporting **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Publishing** - Execute Content Publication **Logistics** - Customizable Templated Workflows - Internal Communication - Version Control - Editing and Approval Tools - Distribution Features - Integrations & APIs - User, Role, and Access Management **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Social Media** - Social Media Integration **Mobile** - Mobile Optimization **Planning** - Collaborative Editorial Calendars / Scheduling Content **Generative AI** - AI Text Generation - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Video **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution **Agentic AI - Content Creation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top UserEvidence Alternatives - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) - 4.4/5.0 (388 reviews) - [Semrush](https://www.g2.com/products/semrush/reviews) - 4.5/5.0 (3,273 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,929 reviews)