Gong Reviews & Product Details

I use Gong to keep track of all my outgoing email campaigns, calls, and LinkedIn connections/messages. I appreciate that all my daily to-dos are right in front of me, allowing me to schedule my day efficiently. I love that I can easily custom build flows for any situation. Making calls through Gong is straightforward, and I value being able to record calls for later review or send them to clients. Keeping track of call and email volumes is really helpful. I also like the integration with ZoomInfo and Salesforce, making it convenient to import contacts. Gong's setup was very easy. Review collected by and hosted on G2.com.

I would like to-dos to be displayed in an easier to see manner, like a calendar format. Review collected by and hosted on G2.com.

Outbound dialer, AI rephraser, Activity sequence with multiple options, flows, Analytics specially etc. Review collected by and hosted on G2.com.

It does not pull previous email chains in case I am following up 2nd/3rd time with prospect, sometimes it pulls wrong Linkedin profiles when clicked. There are few things which still needs to be fixed or enhanced. Review collected by and hosted on G2.com.

I like that it captures and documents the subject matter of customer conversations well, and the decision-making, predictive forecasting, and actionable insights capabilities meet my needs. Review collected by and hosted on G2.com.

Cross-system integration, risk flagging, and workflow orchestration haven’t been useful for me. Also, while the subject matter is well documented, how to interpret and respond to it is another matter. Review collected by and hosted on G2.com.

I love being able to review calls so I don’t have to take notes. I also like getting summaries quickly, which helps me prep for upcoming calls. And it’s been really useful to learn from others by watching their calls. Review collected by and hosted on G2.com.

I don’t like how the AI agent has changed when you ask it questions. The older version was better, it was more specific and much faster at returning an answer. Review collected by and hosted on G2.com.

The AI meeting summaries and ability to turn them into follow-up emails is amazing. I also love that the summaries are more concise than my own notes, calling out next steps, key takeaways, etc. I love the outlines and the points of interest to find specific key words and have started to ask AI to suggest ways to improve my overall presentation style. I love the helpful feedback. Review collected by and hosted on G2.com.

I am starting to use the AI features to analyze my performance. I cannot seem to find speaking times, pauses, and other analytics. That would be helpful. Review collected by and hosted on G2.com.

It summarizes next steps for a meeting and makes it easier for me to be fully present on the call Review collected by and hosted on G2.com.

I wish I could filter down the activity my whole company has had with a company to just include my activity Review collected by and hosted on G2.com.

I like how easy Gong is to use and how reliable it is. I really appreciate that if I need a summary of my calls or important notes, Gong can put together an AI summary for me. This makes it easier to have a summarized version of what the call was about, especially if it was long. Review collected by and hosted on G2.com.

I think the AI maybe could be improved a little bit. Sometimes, when I'm reading the AI notes on the summary, it can put things in there that aren't accurate or the context will be off. Which isn't a huge problem, but sometimes it's a pain. Review collected by and hosted on G2.com.

I am not the primary user. My team members go on customer calls, and I am an observer of those calls to understand what issues customers are facing. Call transcription and speaker detection is amazing and makes my job easier. Machine learning and analysis makes that exercise far easier. Review collected by and hosted on G2.com.

These features sometimes are a hit or a miss. I cannot fully rely on the quality of the output here. The record of conversations has been mixed for me. Review collected by and hosted on G2.com.

I love how Gong has game-changing flows that make the process so much better compared to other dialers I've used. The auto email feature is awesome because it saves a lot of time personalizing emails to our prospects. Also, using Gong with our CRM, Salesforce, is great since it pulls the data one-to-one and has it all there for us. On top of that, the initial setup was very easy, just took me one to two minutes to get my personal work number through Gong and get ready to go. Review collected by and hosted on G2.com.

I wish that we were able to edit flows with active contacts and leads. Review collected by and hosted on G2.com.

AI, loving all the features about the ai implementation, recognizing and transcribing is the best Review collected by and hosted on G2.com.

Probably price, because there are other apps that can solve the same issues but a lower prices Review collected by and hosted on G2.com.