Gong Reviews & Product Details

I love the live pipeline management because it lets me see my pipeline visually and update the Gong fields right there. I prefer tracking everything here compared to other tools, since the visual layout is so much better and easier to work with. I also use the AI assistant to answer questions I have about my deals while I’m gathering deal info; otherwise, I’d have to go back and re-listen to calls without it. The visual tracker is really helpful because I can quickly see all the dots at a glance. Review collected by and hosted on G2.com.

When the AI makes a mistake, it’s not always easy to catch and correct, and it doesn’t always explain why it produced a specific result. It’s also not always clear when I’m interacting with AI vs. rules-based logic or a human. Review collected by and hosted on G2.com.

When we use thorough analysis it gives great and perfect results for use. It provides real-time data, and it can give speech-to-text output also for our convenience. Mostly it gave a reliable record of conversations, it performed well and deserves to work with it. Review collected by and hosted on G2.com.

Sometimes it fails in the concept of working on large and unknown languages. Deal visibility improvement was only a little, not much more. Review collected by and hosted on G2.com.

Calls and Voice and the CRM integration are the core function of this product for me. The AI helps synthesize the call recordings, and overall the conversation record is mostly reliable. Review collected by and hosted on G2.com.

Some features feel like other tools just do it better. I also didn’t even know some things were a feature in Gong. On the AI side, I’m not very confident about data being handled responsibly, the controls over what data the AI can access aren’t clear, and when the AI makes a mistake it’s not that easy to catch and correct. Review collected by and hosted on G2.com.

Gong does a great job providing call summaries, action items, and transcriptions. The UI is easy to navigate and there are a number of different search filters Review collected by and hosted on G2.com.

Gong can take a while to process recordings so they can be reviewed. I also know some AI call recording softwares offer real-time tracking and insights, which Gong did not when I last used it Review collected by and hosted on G2.com.

Gong's service task overview provides a comprehensive look at ongoing projects and tasks, ensuring teams stay aligned and informed. Review collected by and hosted on G2.com.

Gong provides excellent visibility into customer conversations and helps teams understand what’s really happening across calls. Gong offers good value for the price, especially for its conversation intelligence, call insights, and ability to help teams identify trends Review collected by and hosted on G2.com.

I like that it gives a very reliable record of conversations. The AI hasn’t failed me yet and it has simple features. Managers or reps frequently act on the conversation insights, and deal visibility improved somewhat. Review collected by and hosted on G2.com.

It isn’t always clear when I’m interacting with AI vs. rules-based logic or a human. Review collected by and hosted on G2.com.

The automatic call recording and AI meeting summaries save me a ton of time on post call admin work. I also like being able to search call transcripts for specific keywords or competitor mentions, which makes prepping for follow ups and pipeline reviews much faster and more straightforward. Review collected by and hosted on G2.com.

The transcription can occasionally misinterpret technical product terms or acronyms. Also, the notification volume can get a bit noisy unless you take the time to fine-tune your email alert settings. Review collected by and hosted on G2.com.

I think it captures and syncs the calls and conversations very well. Calls and Voice have been solid, and I’ve found the dashboard analytics and sales coaching/insights capabilities easy enough to work with (even though we haven’t really used the coaching features). Review collected by and hosted on G2.com.

There are other better products in the market for these areas. We also don’t use a lot of the other features in our company (like calendar-related items and some management/automation areas), and we may not have explored those areas. CRM integration and business process automation haven’t met what I’d want. Review collected by and hosted on G2.com.

I love that it captures and analyzes customer interactions automatically and gives a very reliable record of conversations. The deal intelligence improved deal visibility significantly, and the conversation insights were acted on frequently for coaching. I also use integrations and CRM data enrichment. Review collected by and hosted on G2.com.

Predictive forecasting, revenue operations cadence, and nonengaged accounts didn’t work well for me. The AI outputs and performance felt only mid-level in accuracy and consistency, and it wasn’t always easy to catch and correct mistakes or understand why it produced a specific result. Review collected by and hosted on G2.com.

Gong has been incredibly helpful for me as a people leader to help provide feedback to my team members on their performance, and has been a powerful tool in training aand onboarding new team members. Gong has great intergations that allow us to easily pull information into other tools we use, and aI love the AI intelligence features that keep rolling out! Review collected by and hosted on G2.com.

There can sometimes be data inconsistencies, though I think that this may be more to do with the way we rolled things out than the platform itself Review collected by and hosted on G2.com.