Gong Reviews & Product Details

As a Director, it’s very helpful to receive insights from calls across my team directly in my inbox. It gives me a leg up because I can ask the right questions sooner, rather than waiting to be informed later. It also helps at the end of the week, when I need to quickly find key details and distill them into my weekly report. Review collected by and hosted on G2.com.

There are a lot of notifications, and the built-in search features don’t seem very good. I can’t just search for a customer directly; I have to go through a few steps to get there. Also, I don’t find the AI to be very powerful. Review collected by and hosted on G2.com.

What I like most about Gong is the visibility it provides into call outcomes and customer interactions handled by our experts. The platform is intuitive and easy to navigate, with strong search and call insights that help identify winning messaging and common objections. Its integration with SFDC makes it easy to connect insights directly to inbound and outbound leads. As someone focused on lead generation and email outreach, this helps me refine my targeting, personalize outreach, and qualify leads more effectively. Overall, it has improved my productivity and helped generate higher-quality meeting opportunities, delivering strong value in my day-to-day workflow. Review collected by and hosted on G2.com.

One area for improvment would be making insights more directly actionable for SDR workflows, especially for email outreach and lead generation. At times, it takes extra effort to translate call insights into immediate next steps. Additionally, enhancing filters or customization in search could make it even easier to quickly find the most relevant conversations. Review collected by and hosted on G2.com.

The addition of AI in the Gong platform has been so helpful. It's easy to ask questions about the overall experience of a customer and ensure that necessary topics are being covered. I also love that it can provide exact times when certain topics were covered. Review collected by and hosted on G2.com.

I'd love a better way to extract the data from Gong using the API. Currently if you want information about email history via the API you have to request it one email address at a time. It would be helpful to be able to pull at least some information at a summary level for all emails tied to an account or for all emails in general. Review collected by and hosted on G2.com.

I like that it captures and analyzes customer interactions automatically and gives me a mostly reliable record of conversations. Overall it’s fairly easy to use and set up, and the notes management and AI text summarization are solid. Review collected by and hosted on G2.com.

The AI isn’t always consistent, and when it makes a mistake it’s not that easy for me to catch and correct. I’m only moderately confident about how my data is handled and what controls I have over what the AI can access, and the explanations for why the AI produced a result could be clearer. It’s also not always totally clear when I’m interacting with AI vs. something rules-based. Review collected by and hosted on G2.com.

I think Gong is great. It shows up automatically on calls, the recording quality is solid, and it’s easy to set up scorecards to review with my team. Getting the transcripts very well. It’s also very clear to use for sharing snippets and showing where we can improve. Review collected by and hosted on G2.com.

From what I’ve used so far, I’m happy with it, but I’d really like to understand more about the other features and how to use them. I am not using this as I am not sure how to use it. Review collected by and hosted on G2.com.

The UI is very easy to navigate, and it integrates really well with Salesforce and other platforms. Support is always quick, and they’re great at providing the training you need to use the platform effectively. They’ve also introduced lots of new AI features recently, which are great. Review collected by and hosted on G2.com.

We’ve had a few periods of downtime in the past, which isn’t ideal since we run our entire work platform through it. That said, the issues are usually resolved very quickly. Review collected by and hosted on G2.com.

As the head of marketing, I’ve consistently struggled to get customer feedback from our sales team in the customers’ own words. Gong lets me be a fly on the wall in real customer conversations, so I can reflect that same language in our marketing collateral. It also helps automate our lead gen email drips and follow-ups, which makes it easier to create more impactful, personalized content for our sales reps, customers, and prospects. Review collected by and hosted on G2.com.

It’s not that I dislike it, exactly, but there’s so much functionality that I feel like I need more training to use it well. I can tell everything I need is there; I just need more time in the day to learn it and get comfortable with all the features. Review collected by and hosted on G2.com.

The team at Gong is always supportive. I feel they are genuinely vested in our success. What I hear the CRO talk about I see come to life in the GTM team. That to me, is more important than the product, the product is the lagging indicator. Review collected by and hosted on G2.com.

I dislike how products are rolled out. They typically rolled out with a big vision but limited capacity leaving us to wait for the functionality we really want. Review collected by and hosted on G2.com.

I like that it tracks customer interactions, keywords, and talk ratios to evaluate deal health and provide coaching feedback for sales teams. It also provides key performance indexes which I can use to determine performance. When I used Gong I never missed a meeting. Review collected by and hosted on G2.com.

It was mostly reliable, but certain phrases and parts of conversations weren't in English, so I figured it would be a bit of a problem. Review collected by and hosted on G2.com.

What I like best about Gong is how it automatically captures and analyzes all sales conversations, giving us deep insights into customer interactions without manual effort. The platform’s analytics and AI‑driven insights help our teams improve messaging, identify risk or opportunity signals, and tailor coaching. Gong integrates smoothly with our CRM and other sales tools, and using it frequently has noticeably boosted team performance and deal outcomes. Review collected by and hosted on G2.com.

While Gong delivers powerful insights, some aspects of the user experience could be improved. The interface can feel overwhelming at first, especially for new users, because of the volume of data and features. Implementation and setup took some initial effort, and filtering or finding specific calls can sometimes be unintuitive. Overall it’s valuable, but smoother navigation and simpler onboarding would make it even better. Review collected by and hosted on G2.com.