--- title: Gong Reviews meta\_title: 'Gong Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 6679 reviews by the users' company size, role or industry to find out how Gong works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 6679 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Gong Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Gong's **time-saving insights** invaluable, enhancing visibility into conversations and simplifying reviews and coaching sessions. [(301 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1793226&qs=pros-and-cons#reviews) Users find Gong's **ease of use** invaluable for quickly accessing and analyzing sales call insights. [(240 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1797185&qs=pros-and-cons#reviews) Users love the **call recording feature** of Gong, praising its ease of use and AI-driven insights for coaching. [(194 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796456&qs=pros-and-cons#reviews) Users value the **transcription accuracy** of Gong, enabling actionable insights and effective coaching for improved team performance. [(188 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796321&qs=pros-and-cons#reviews) Users appreciate Gong's **intuitive AI tools** , which elevate sales efficiency and provide vital insights effortlessly. [(186 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796282&qs=pros-and-cons#reviews) Users experience **call access delays** that hinder quick follow-ups and make searching past recordings challenging. [(119 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1797253&qs=pros-and-cons#reviews) Users experience **recording issues** with Gong, including mistakes in audio translation and trouble locating past calls. [(77 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1792673&qs=pros-and-cons#reviews) Users find the **AI inaccuracy** frustrating, impacting efficiency and the relevance of insights provided by Gong. [(69 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1798342&qs=pros-and-cons#reviews) Users find the **AI limitations** frustrating, particularly in accuracy and lack of real-time analysis and integration. [(67 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1798111&qs=pros-and-cons#reviews) Users are frustrated by the **missing features** , particularly with limited search functionality and action item suggestions. [(60 mentions)](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796727&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Gong ##### 1. Helpful Users find Gong's **time-saving insights** invaluable, enhancing visibility into conversations and simplifying reviews and coaching sessions. [ See 301 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1793226&qs=pros-and-cons#reviews) See Related User Reviews ![Mohit Singh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit Singh C.") MC Mohit Singh C. Mid-Market (51-1000 emp.) 5.0/5 "Record, Review & Reaccess" What do you like about Gong? The Tool has improved greatly with the feedback system and transcripts of the call that can be generated in few minutes after the call. ![Elliott O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elliott O.") EO Elliott O. Mid-Market (51-1000 emp.) 5.0/5 "Useful For Note Taking" What do you like about Gong? The software's ability to record and transcribe software is a lifesaver ##### 2. Ease of Use Users find Gong's **ease of use** invaluable for quickly accessing and analyzing sales call insights. [ See 240 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1797185&qs=pros-and-cons#reviews) See Related User Reviews ![Mohit Singh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit Singh C.") MC Mohit Singh C. Mid-Market (51-1000 emp.) 5.0/5 "Record, Review & Reaccess" What do you like about Gong? The Tool has improved greatly with the feedback system and transcripts of the call that can be generated in few minutes after the call. ![Nathan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan S.") NS Nathan S. Mid-Market (51-1000 emp.) 5.0/5 "Top Sales Engagement Software" What do you like about Gong? I like the new CRM Integration section. I appreciate the update to the AI features, like the briefers and scorecards. ##### 3. Call Recording Users love the **call recording feature** of Gong, praising its ease of use and AI-driven insights for coaching. [ See 194 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796456&qs=pros-and-cons#reviews) See Related User Reviews ![Mohit Singh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit Singh C.") MC Mohit Singh C. Mid-Market (51-1000 emp.) 5.0/5 "Record, Review & Reaccess" What do you like about Gong? The Tool has improved greatly with the feedback system and transcripts of the call that can be generated in few minutes after the call. ![Nathan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan S.") NS Nathan S. Mid-Market (51-1000 emp.) 5.0/5 "Top Sales Engagement Software" What do you like about Gong? I like the new CRM Integration section. I appreciate the update to the AI features, like the briefers and scorecards. ##### 4. Accuracy Users value the **transcription accuracy** of Gong, enabling actionable insights and effective coaching for improved team performance. [ See 188 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796321&qs=pros-and-cons#reviews) See Related User Reviews ![Ganaa I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ganaa I.") GI Ganaa I. Mid-Market (51-1000 emp.) 4.0/5 "Really good experience using Gong and surprised." What do you like about Gong? I don't know about new things on Gong. Is there any new functions? ![Dana R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dana R.") DR Dana R. Mid-Market (51-1000 emp.) 5.0/5 "Excellent Call Monitoring Tool" What do you like about Gong? I have also learned to actively listen using Gong because I can see I'm overtaking or not. That's extremely valuable. ##### 5. AI Summary Users appreciate Gong's **intuitive AI tools** , which elevate sales efficiency and provide vital insights effortlessly. [ See 186 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796282&qs=pros-and-cons#reviews) See Related User Reviews ![Jonatan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonatan S.") JS Jonatan S. Mid-Market (51-1000 emp.) 5.0/5 "How do we live in the past without Gong?" What do you like about Gong? AI, loving all the features about the ai implementation, recognizing and transcribing is the best ![Rashmi T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rashmi T.") RT Rashmi T. Mid-Market (51-1000 emp.) 5.0/5 "Excellent tool" What do you like about Gong? Transcript and the how it summarizes the call ### 5 Cons or Disadvantages of Gong ##### 1. Call Issues Users experience **call access delays** that hinder quick follow-ups and make searching past recordings challenging. [ See 119 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1797253&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 5.0/5 "Game Changer" What do you dislike about Gong? faster uploads after completion will help not slow down the sales process and get to others who couldnt make initial call quicker while still top of m ![Blair H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Blair H.") BH Blair H. Small-Business (50 or fewer emp.) 5.0/5 "GONG ROCKS" What do you dislike about Gong? Doesnt track every call but is getting better. ##### 2. Recording Issues Users experience **recording issues** with Gong, including mistakes in audio translation and trouble locating past calls. [ See 77 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1792673&qs=pros-and-cons#reviews) See Related User Reviews ![Elliott O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elliott O.") EO Elliott O. Mid-Market (51-1000 emp.) 5.0/5 "Useful For Note Taking" What do you dislike about Gong? the recording disclaimer could be shorter ![Shahrizal H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahrizal H.") SH Shahrizal H. Enterprise (\> 1000 emp.) 4.5/5 "Efficient, User-Friendly, with Strong Integration" What do you dislike about Gong? I think just probably more integrations with all our internal apps. We use Salesforce, Teams, Google Suite, Miro, Jira, Confluence, and while Gong is ##### 3. AI Inaccuracy Users find the **AI inaccuracy** frustrating, impacting efficiency and the relevance of insights provided by Gong. [ See 69 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1798342&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Excellent Call Summaries, Outlines, and Action Items for Easy Follow-Ups" What do you dislike about Gong? Sometimes the AI search doesn’t work and says it can’t find an answer. It also struggles to recognize some client names, or it misunderstands them and ![Rachel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel W.") RW Rachel W. Mid-Market (51-1000 emp.) 5.0/5 "Gong’s AI Summaries and Analytics Make Call Reviews and Coaching Effortless" What do you dislike about Gong? The integration with SFDC is annoyingly slow to sync (though it's possible we have it on an SFTP instead of an API for some reason), andGong's transcr ##### 4. AI Limitations Users find the **AI limitations** frustrating, particularly in accuracy and lack of real-time analysis and integration. [ See 67 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1798111&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Excellent Call Summaries, Outlines, and Action Items for Easy Follow-Ups" What do you dislike about Gong? Sometimes the AI search doesn’t work and says it can’t find an answer. It also struggles to recognize some client names, or it misunderstands them and ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Speaker Timeline in Recordings Makes Finding Key Moments Easy" What do you dislike about Gong? I miss an AI summary, but it could be a limitation of my account. ##### 5. Missing Features Users are frustrated by the **missing features** , particularly with limited search functionality and action item suggestions. [ See 60 mentions ](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1796727&qs=pros-and-cons#reviews) See Related User Reviews ![Quynn A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Quynn A.") QA Quynn A. Enterprise (\> 1000 emp.) 5.0/5 "Gong is extraordinary" What do you dislike about Gong? I'm not sure if this is possible yet with AI, but would be cool if the recordings and transcripts could have prompts of how to change your forecast fo ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless Call Management with Organized Recordings" What do you dislike about Gong? I think the search bar could be more intuitive. I want it to be as simple as possible, so when I type a name, I want all related recordings to display ![Lilian S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lilian S.") LS Lilian S. Sales Executive - Relacionamento e Gestão Estratégica de contas para Transformação Digital Information Technology and Services Enterprise (\> 1000 emp.) 5/29/2026 "Brilliant AI, Extremely Intuitive Platform" 5/5 What do you like best about Gong? Gong has completely transformed how we manage our pipeline. The real game-changer for us isn’t just call recording; it’s the applied AI that helps remove subjective bias from our CRM notes. The sentiment analysis and automated insights make it easier to spot deal risks that would have previously gone unnoticed. What’s especially impressive is how the platform stays so robust while still feeling extremely intuitive to use. At this point, we’re no longer making decisions based on opinions—we’re basing them on the reality of our customer interactions. Review collected by and hosted on G2.com. What do you dislike about Gong? The platform still struggles with non-English languages. For Portuguese and Spanish speakers, transcriptions often miss industry-specific technical terms and don’t capture enough context. As a result, the sentiment analysis can be inaccurate, which significantly reduces the value of the insights for international teams. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? While the platform is top-tier overall, I’d love to see more polished AI accuracy with non-English technical terms, which would make it feel truly perfect for global teams. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Connor H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Connor H.") CH Connor H. SDR Mid-Market (51-1000 emp.) 5/26/2026 "Actionable Conversation Insights That Keep Teams Aligned." 5/5 What do you like best about Gong? What I like best about Gong is how it gives clear visibility into customer conversations and turns them into actionable insights. It helps teams improve coaching, identify deal risks early, and understand what top performers are doing differently. The automatic call summaries and analytics also save a huge amount of time while keeping everyone aligned across sales, marketing, and customer success. Review collected by and hosted on G2.com. What do you dislike about Gong? One downside of Gong is that the amount of data and notifications can sometimes feel overwhelming, especially for larger teams. Some insights can also require a lot of filtering to get to the most relevant information, and pricing may be difficult for smaller businesses to justify. Additionally, call transcription accuracy can occasionally struggle with accents, overlapping conversations, or industry-specific terminology. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? Gong solves the problem of “blind spots” in customer-facing conversations — where important signals from sales calls, demos, and meetings would otherwise be lost or inconsistently captured. It records, transcribes, and analyses customer interactions, then turns them into structured insights. That helps in a few practical ways: It improves deal visibility, so it’s easier to spot risks, next steps, and buying signals early rather than relying on subjective rep updates. It also helps with coaching and performance management by showing what top performers actually say and do in real conversations, making onboarding and training much more data-driven. For me, the main benefit is time and clarity. Instead of manually reviewing notes or relying on memory, I can quickly understand what’s happening across deals and teams, identify patterns, and focus attention where it matters most. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jai M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jai M.") JM Jai M. Account Director Mid-Market (51-1000 emp.) 5/21/2026 "Super Helpful AI Transcripts and Summaries for Easy Client Sharing" 5/5 What do you like best about Gong? The AI transcript feature is super helpful. It also provides a summary, which makes it easier to share with clients. The call outline feature is also very useful, especially when I need a clear, well-organized summary of the conversation. Review collected by and hosted on G2.com. What do you dislike about Gong? Sometimes the AI transcripts aren’t accurate enough, and they don’t always interpret the conversation in the appropriate way. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? Gong helps solve the problem of limited visibility into customer conversations and sales execution. Traditionally, important client insights, objections, competitive feedback, and deal risks stayed siloed with individual reps or scattered across notes and emails. Gong centralizes and analyzes these interactions using AI, which makes it easier to spot patterns, improve forecasting accuracy, and ensure teams are following best practices. For me, the biggest benefit has been clearer visibility into customer sentiment and overall deal health without needing to be present in every conversation. It helps surface risks earlier, understand what messaging resonates with clients, and improve collaboration across sales, customer success, and leadership teams. It also supports faster onboarding and more effective coaching by using real customer conversations as learning material. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Rebecca E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca E.") RE Rebecca E. Customer Success Manager Mid-Market (51-1000 emp.) 5/21/2026 "Reliable Call Transcripts That Make Follow-Ups Faster and More Consistent" 4/5 What do you like best about Gong? I use the call transcript feature after every call to generate a thorough recap email. It saves me at least 15 minutes for every call and has made my email follow-ups more consistent and efficient. Gong is reliable and while I used to run into issues with calls not recording, that hasn't happened in over a year. Navigating the product is easy and I like the way it looks. Review collected by and hosted on G2.com. What do you dislike about Gong? Gong's AI features are overall lacking - specifically their email generation tool. While I love that I can copy the transcript, I have to paste the transcript into chat gpt to get a good follow up email. Their tools lacks detail; the emails are short and don't capture what I need them to. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? It's mostly saving me time with email follow-ups. Additionally, I don't have to take notes during calls anymore so I can be more present with customers and ask better questions. It's made me a better CSM and allows me to focus on having more strategic, revenue-driving conversations with customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Natalie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Natalie H.") NH Natalie H. Client Support Representative Mid-Market (51-1000 emp.) 5/19/2026 "Easy-to-Use Call Insights with Great Transcripts and Team Comparisons" 5/5 What do you like best about Gong? I like that Gong stores all the information from my calls, as well as my colleagues’ calls. It’s really helpful to cross-check how I’m doing by comparing my calls with other team members’ calls. It’s also super easy to use, and the transcript recap is really good. Review collected by and hosted on G2.com. What do you dislike about Gong? The main thing I dislike about Gong is the search bar in the top-right corner for finding calls. It has a weird laggy load time, and I sometimes struggle to find specific people because it randomly switches and I end up clicking the wrong thing. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? Gong solves the problem of tracking my calls and my colleagues’ calls. Before, it was difficult to maintain a solid database of conversations and keep a clear view of how things were progressing with clients. Now that we use Gong, everything is in one place and much easier to find and review. It also helps me improve through training and by getting inspiration from how my colleagues handle their calls. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sedquita b.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sedquita b.") SB Sedquita b. Outbound Sales Agent Enterprise (\> 1000 emp.) 6/20/2026 "Easy Call Review and Sharing for Better Coaching and Follow-Ups" 5/5 What do you like best about Gong? I like being able to go back and listen to my calls. I also like sending my manager calls from GONG so she can give me feedback. Another upside is that it helps me see tasks I haven’t touched in a while, which makes it easier to stay on top of follow-ups. Review collected by and hosted on G2.com. What do you dislike about Gong? I haven’t found any dislikes yet. That said, sometimes it doesn’t capture all of the BANT information from a call even when it’s provided, but it does let me add it manually. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? GONG helps me a lot when I have overdue tasks. It shows me what I need to do and, in some cases, what I need to say as well. It’s also made it easier for me to share a call with my manager for feedback, which is my favorite part. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jeff M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff M.") JM Jeff M. Data Analyst Mid-Market (51-1000 emp.) 5/20/2026 "Transcript-Based Insights That Save Time" 5/5 What do you like best about Gong? The most helpful thing about Gong is that one does not need to listen/watch a recorded video, and instead can just read the transcript to get the information quickly. It makes it so that note-taking is no longer needed, if I forget what was said, I can quickly access the meeting notes to understand what was missed. The amount of time saved is priceless. Review collected by and hosted on G2.com. What do you dislike about Gong? There are times when Gong transcribes what is being said incorrectly to the point that the recording needs to be viewed. In general it does feel like invasion of privacy to have every spoken word transcribed and recorded.. I feel like interactions are less genuine when using Gong. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? Gong makes it so that if clarification on what the customer wants is needed, I no longer need to go back to the customer for the information. It is usually contained within the Gong recording. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Javier N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Javier N.") JN Javier N. Senior Partner Success Manager Mid-Market (51-1000 emp.) 5/5/2026 "Great Visibility Into Customer Conversations with Gong" 5/5 What do you like best about Gong? What’s most helpful about Gong is the visibility it brings to customer conversations. Having calls automatically recorded, transcribed, and analyzed makes it much easier to capture key insights, track follow-ups, and never miss important details. It’s especially valuable for reflecting on conversations, improving messaging, and sharing context across the team without relying on manual notes. Review collected by and hosted on G2.com. What do you dislike about Gong? One downside of Gong is that it can feel a bit overwhelming at times. With so many insights, metrics, and notifications, it’s not always clear what to focus on first. The signal is there, but you have to work a bit to separate it from the noise. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? Gong solves the challenge of capturing and making sense of customer conversations at scale. Instead of relying on memory or manual notes, it automatically records, transcribes, and surfaces key insights from calls. For me, that means I can stay fully present during conversations, then go back to review important moments, track commitments, and follow up more effectively. It also makes it easier to share context with teammates, align internally, and continuously improve how I communicate with customers. Overall, it helps me be more organized, data-driven, and consistent in how I manage relationships. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Brittany G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brittany G.") BG Brittany G. Sr. Director of Account Management Mid-Market (51-1000 emp.) 5/4/2026 "Actionable Call Insights Delivered to My Inbox" 4.5/5 What do you like best about Gong? As a Director, it’s very helpful to receive insights from calls across my team directly in my inbox. It gives me a leg up because I can ask the right questions sooner, rather than waiting to be informed later. It also helps at the end of the week, when I need to quickly find key details and distill them into my weekly report. Review collected by and hosted on G2.com. What do you dislike about Gong? There are a lot of notifications, and the built-in search features don’t seem very good. I can’t just search for a customer directly; I have to go through a few steps to get there. Also, I don’t find the AI to be very powerful. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? We use it for Sales and Customer Success, and I think different people rely on it for different reasons. Across the board, we use it for accuracy so we don’t have to rely on memory about what was said or try to repeat it later; we can go back, find it, and be sure. Sales uses it to spot patterns in what clients are asking for. Customer Success uses it in a similar way, but also as our “brain,” so we don’t have to remember every client exchange. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Mohith N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohith N.") MN Mohith N. SMB Sales Development Representative Mid-Market (51-1000 emp.) 5/1/2026 "Intuitive Call Insights and SFDC Integration That Boost Lead Gen Productivity" 5/5 What do you like best about Gong? What I like most about Gong is the visibility it provides into call outcomes and customer interactions handled by our experts. The platform is intuitive and easy to navigate, with strong search and call insights that help identify winning messaging and common objections. Its integration with SFDC makes it easy to connect insights directly to inbound and outbound leads. As someone focused on lead generation and email outreach, this helps me refine my targeting, personalize outreach, and qualify leads more effectively. Overall, it has improved my productivity and helped generate higher-quality meeting opportunities, delivering strong value in my day-to-day workflow. Review collected by and hosted on G2.com. What do you dislike about Gong? One area for improvment would be making insights more directly actionable for SDR workflows, especially for email outreach and lead generation. At times, it takes extra effort to translate call insights into immediate next steps. Additionally, enhancing filters or customization in search could make it even easier to quickly find the most relevant conversations. Review collected by and hosted on G2.com. What problems is Gong solving and how is that benefiting you? Gong helps solve the challenge of limited visibility into customer conversations and what messaging actually works. Since calls are handled by our experts, it gives me clear insights into customer needs, objections, and successful approaches. This helps me improve my inbound and outbound lead geneartion, refine email outreach, and qualify leads more effectively. As a result, I'm able to generate better-quality opportunities and align my outreach more closely with what drives successful meetings. Review collected by and hosted on G2.com. 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