--- title: Gong Reviews meta_title: 'Gong Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 6679 reviews by the users' company size, role or industry to find out how Gong works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 6679 scale: '5' date_modified: '2026-08-14' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Gong Reviews **Vendor:** Gong **Category:** [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 6,679 ## About Gong Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000—including LinkedIn, Shopify, Slack, Twilio, Zillow, and Morningstar—companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Recognized by G2 as the #1 Best Software Product for multiple years, Gong continues to lead in customer satisfaction, innovation, and AI-powered revenue transformation. For more information, visit www.gong.io. ## Gong Pros & Cons **What users like:** - Users find Gong's **time-saving insights** invaluable, enhancing visibility into conversations and simplifying reviews and coaching sessions. (301 reviews) - Users find Gong's **ease of use** invaluable for quickly accessing and analyzing sales call insights. (240 reviews) - Users love the **call recording feature** of Gong, praising its ease of use and AI-driven insights for coaching. (194 reviews) - Users value the **transcription accuracy** of Gong, enabling actionable insights and effective coaching for improved team performance. (188 reviews) - Users appreciate Gong's **intuitive AI tools** , which elevate sales efficiency and provide vital insights effortlessly. (186 reviews) - Users love Gong for its **time-saving insights** , enabling efficient call review and streamlined follow-up communications. (174 reviews) - Automation (167 reviews) - Recording (156 reviews) - Features (136 reviews) - Transcripts (121 reviews) **What users dislike:** - Users experience **call access delays** that hinder quick follow-ups and make searching past recordings challenging. (119 reviews) - Users experience **recording issues** with Gong, including mistakes in audio translation and trouble locating past calls. (77 reviews) - Users find the **AI inaccuracy** frustrating, impacting efficiency and the relevance of insights provided by Gong. (69 reviews) - Users find the **AI limitations** frustrating, particularly in accuracy and lack of real-time analysis and integration. (67 reviews) - Users are frustrated by the **missing features** , particularly with limited search functionality and action item suggestions. (60 reviews) - Users report **accuracy issues** with Gong, particularly regarding audio transcription and multi-tab functionality in Salesforce. (58 reviews) - Learning Curve (51 reviews) - AI Inefficiency (44 reviews) - Slow Loading (41 reviews) - Not Intuitive (33 reviews) ## Gong Reviews ### 1. Overpromised and Underdelivered, But Great Text Messaging **Rating:** 0.5/5.0 stars **Reviewed by:** Gerry M. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Gong?** I like the text messaging interface on Gong. It's sleek, includes emojis, and the rich functionality makes it quicker and easier to use. This feature generates more replies from prospects and creates goodwill, something that SalesLoft did not have. **What do you dislike about Gong?** The experience with Gong has been disappointing because their sales team promised functionality, specifically a voicemail drop feature, that wasn't included in the package. As an account executive, this feature is really important for driving callbacks and opportunities. It's frustrating that they didn't include it despite promising it, which really erodes trust. There's also some slight bugginess with the calling feature, and I find SalesLoft and Outreach to be superior in this respect. Their team has been slow in resolving this issue, and it's been two weeks without a solution, which is a major red flag. I'm disappointed with this lack of essential features and the lack of honesty from their account management team about what was included in the package. **What problems is Gong solving and how is that benefiting you?** Gong helps with communicating with prospects. The text messaging interface is quick, easy to use, and includes rich features like emojis, generating more replies and goodwill. ### 2. Sales coaching and review platform **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2019 **What do you like best about Gong?** While they claim Account Executives, Customer Support, and AMs "benefit" from this, in reality, it just means everyone is under constant surveillance. • Obsession with Vanity Metrics: Management now obsesses over "talk ratios" (who is talking more) rather than the actual quality of the relationship. It encourages reps to stay silent just to pad their stats, even when they need to take control of a call. • Robotic "Keyword Bingo": The topic gauging feature kills natural conversation. You feel pressured to shoehorn in specific phrases or "popular topics" (like new products) just to satisfy the algorithm, rather than listening to what the client actually needs. • Nitpicking Over Coaching: The ability to auto-tag feedback at specific times just gives managers a tool to nitpick every stutter or pause. Instead of holistic coaching, you get bombarded with timestamped criticisms on minor details. • Unrealistic Standards: The "library of best calls" creates a cookie-cutter culture. Management expects everyone to mimic the top 1% of calls exactly, which kills individual personality and authenticity in the sales process. **What do you dislike about Gong?** Not much. Sometimes the transcript isn't perfect, but it's hard to find things that are lacking in this product. **What problems is Gong solving and how is that benefiting you?** We're using it to implement new training and call tracks, coach reps on the sales process, and discover what are the top complaints or praise we hear from our customers. In addition, we can easily pull some insights on what top reps are doing vs our middle performers. ### 3. Lots of Hype with Little To Show For It **Rating:** 0.0/5.0 stars **Reviewed by:** Steven S. | Head of Revenue Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Gong?** This is a great question. I'm not sure what I like about Gong the most. **What do you dislike about Gong?** Onboarding is done by an outsourced vendor who does not take the initiative to make sure you are successful. Tickets takes weeks to get resolved. CS was supposed to schedule an onboarding call but hasn't done it yet and the AE has never followed up. Gong BARELY has any AI features. We export all of our calls to Clay and have them run AI against the calls. I wish I tried a new vendor such as attention.tech. **What problems is Gong solving and how is that benefiting you?** Gong solves the problem of needing accurate transcripts. ### 4. Frustrating Data Access Limitations and Lack of Bulk Export Support **Rating:** 0.5/5.0 stars **Reviewed by:** Neel P. | Sales Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Gong?** Gong offers valuable insights into call data and sales interactions **What do you dislike about Gong?** While Gong offers valuable insights into call data and sales interactions, our experience has been impacted by significant data access limitations, especially concerning data portability and bulk export capabilities. If you're considering switching platforms and have six months or less on your contract, start engaging the Gong API documentation immediately to download all of your call data in a usable format. Gong’s support team has stated, “Gong is in full compliance with the California Consumer Privacy Act (CCPA) and all related data accessibility and portability requirements. As per CCPA, we ensure data is available in a ‘readily usable format’ in line with industry standards and consistent with Gong’s documentation and product specifications.” However, their current solution is far from convenient or accessible—it requires downloading calls individually, which is impractical and inefficient for a large volume of data. Another support message emphasized, “Gong does provide an API for data export, including documentation to facilitate access to individual call downloads... we remain committed to assisting your team within these existing product parameters.” This means no further customization or support is available if you need bulk access to your call data. This lack of flexibility has required us to engage our development team at additional cost, adding significant operational and opportunity costs just to extract data we already own. If your business needs easy, bulk access to call data or plans to integrate with other platforms, these limitations can create challenges. The lack of robust data export options has made it hard to justify the platform’s cost, especially as it falls short of meeting practical data management needs. **What problems is Gong solving and how is that benefiting you?** We used Gong as a call recorder. ### 5. Broken Promises, Low Adoption: Why Gong Engage Misses the Mark **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Gong?** Conversation intelligence is ChatGPT on steroids **What do you dislike about Gong?** We’ve had a disappointing experience with Gong Engage, and I want to share our story to help others avoid the same mistakes. Despite its potential, Gong Engage falls short in several critical areas. The platform lacks task APIs, does not integrate with other vendors or parallel dialers, and isn’t built to function as a proper sequencing tool. Gong is strong at conversation intelligence, but that’s where its usefulness ends. When we initially signed up, our sales rep promised integrations and a more robust system, but none of that materialized. The tool is slow, buggy, and creates an excessive administrative burden on the user side. To make things worse, after requesting training for over 10 new hires, this is the response we received from their Professional Services team: “The time has come for our Professional Services team to roll off and formally bring this engagement to a close. We ask that you please respond to this email acknowledging the conclusion of your Gong Essentials | Engage Essentials engagement.” Our team is struggling with low adoption, and they won’t even spend the time to support us during this transition. We were essentially left with minimal support and no actionable solutions for improving adoption, despite our need for training and guidance. The only follow-up offered was a survey to rate their services—completely missing the point of what we needed. This is not what we expected, and it’s become clear that Gong Engage is not a good vendor for dialing or sequencing. If you’re considering them, I highly recommend looking at better options like Outreach, Salesloft, or Apollo. These platforms offer the functionality, support, and integrations we expected from Gong but didn’t get. Unfortunately, I feel misled by our sales rep, and choosing Gong Engage was a regret. Buyer beware. **What problems is Gong solving and how is that benefiting you?** Gong excels at conversation intelligence, providing valuable insights into sales calls that help new reps improve their performance and refine their approach quickly. Negatives: Despite its strengths, Gong has significant drawbacks. The platform is expensive, especially compared to alternatives like Salesloft and Apollo, which offer similar capabilities for a fraction of the price. Gong’s lack of open task APIs limits system integration, making it difficult to connect with other essential tools or dialers, frustrating teams that rely on seamless workflows. Additionally, the requirement to inform prospects that they are “on a recorded line” can feel awkward and off-putting, often creating a negative first impression and harming rapport. Many reps also resist using Gong because they feel micromanaged, leading to low adoption. While it works well for newer reps, the long-term engagement from experienced team members is lacking. Furthermore, Gong’s Professional Services team seems indifferent to your company’s growth or the number of licenses you’re adding. When we asked for training for new hires, the support was minimal, and they were quick to close the engagement without considering our growing needs. It’s clear that they don’t prioritize customer success in the long term. Given these limitations, Gong struggles to compete with alternatives that provide better support, lower costs, and more flexible features. ### 6. not great for small/startup teams - way too expensive when there are more affordable tools that work **Rating:** 1.0/5.0 stars **Reviewed by:** Iris P. | Head of Marketing, Sales & Partnerships, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2024 **What do you like best about Gong?** Insights feature is helpful and differentiated **What do you dislike about Gong?** It was a big mistake on our part to commit to a two year term. Gong is a really powerful tool but it's probably the highest end option on the market, and now we're stuck with a tool that works technically but isn't the right business decision. Having talked with other friends who lead revenue functions, all have said the same thing - they've been fine using a lower cost, simpler alternative and have only seen Gong really make sense for more established sales organizations with larger budgets. I don't think Gong did anything wrong here, it's just far from the right fit for us, and it left me feeling really bad that we're stuck with this purchase and can't free that budget up for things we really do need. **What problems is Gong solving and how is that benefiting you?** This was our first foray into call recording, which we knew we needed to do to provide better coaching/training for our reps. ### 7. Poor value for money, lack of integrity **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Gong?** The call recording process is straightforward and was not hard to set up. **What do you dislike about Gong?** Lack of value for money. Transcription is mediocre. "AI" features add relatively little value in your sales process. Company is very aggressive with their customers and has historically poached salespeople from their customers - I would not trust them with my data. **What problems is Gong solving and how is that benefiting you?** Recording calls is helpful especially with remote or hybrid sales team ### 8. The tool that you didn't know you didn't need **Rating:** 0.0/5.0 stars **Reviewed by:** John S. | Senior Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2022 **What do you like best about Gong?** It's good for listening to calls and finding out what was said and how it was said. It's also good for going back and double checking what the client said, so that you can ensure that you get things right or you have backup to help correct a situation. **What do you dislike about Gong?** It's too complicated, and not intuitive at all. Using it is very...discomforting. Searching for calls is not easy, moving around in the calls is not easy, and understanding the pipeline management portion of it is almost impossible. Some people figure it out, but I think most just fumble through and tell tall tales about how easy it is for them to use. **What problems is Gong solving and how is that benefiting you?** For me, the only business problem gong solves is the call recordings. It allows me to review my calls and listen to them so that I can understand either where I went wrong or what the customer really said. ### 9. I prefer Avoma **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Gong?** Very advanced AI, and the UI was user friendly. **What do you dislike about Gong?** It is very expensive and it doesn't make sense for us since we don't need all of its features. **What problems is Gong solving and how is that benefiting you?** It is solving the same problem that Avoma is solving - recording software and conversational intelligence. ### 10. Terrible instructions - Doesnt work, So frustrating **Rating:** 0.0/5.0 stars **Reviewed by:** Siddharth M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Gong?** The only reason I use Gong is to share recordings with the team. The "revenue intelligence" is all bogus. Not very helpful **What do you dislike about Gong?** Trying to connect Gong with Rippling, their instructions don't work. Very frustrating **What problems is Gong solving and how is that benefiting you?** Haven't realized any benefits yet ### 11. Ok **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Gong?** Timelines are handy to navigate when you are listening the recording **What do you dislike about Gong?** It's a bit expensive might be not affordable for small companies **What problems is Gong solving and how is that benefiting you?** The sales team has many calls with customers, but I, as a PM, cannot always be present. Recordings and text transcripts are the best solution ### 12. We love buzzwords like AI and machine learning but really it's just not fit for how niche my role is **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2021 **What do you like best about Gong?** None that I can think of.. If I had to pick one, I wouldn't be able to. **What do you dislike about Gong?** It alerts my deals that haven't been touched in a while but it's because I am waiting for a city council meeting or it's an RFP that i can't touch or am waiting for a very specific date that could be a month or months away even. **What problems is Gong solving and how is that benefiting you?** None. The business problems we have are solved by people and leveraging automation not have AI that was built using metrics only the gong team developers would know. ### 13. Gong **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2018 **What do you like best about Gong?** It makes reviewing your calls much easier for practice **What do you dislike about Gong?** It records everything and some things can be taken out of context. **What problems is Gong solving and how is that benefiting you?** Better conversion ### 14. Meh **Rating:** 1.0/5.0 stars **Reviewed by:** Nick H. | Customer Success Manager, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2017 **What do you like best about Gong?** Nothing really. I don't like it enough to use it **What do you dislike about Gong?** Transcriptions bad and interface isn't intuitive **What problems is Gong solving and how is that benefiting you?** Sales knowledge sharing ## Gong Discussions - [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) - 3 comments, 4 upvotes - [Can you download calls from Gong to my computer?](https://www.g2.com/discussions/37252-can-you-download-calls-from-gong-to-my-computer) - 1 comment, 2 upvotes - [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) - 4 comments, 2 upvotes - [Is it possible to download the transcript of the call?](https://www.g2.com/discussions/is-it-possible-to-download-the-transcript-of-the-call) - 1 comment, 1 upvote - [How does Gong IO work?](https://www.g2.com/discussions/how-does-gong-io-work) - 1 comment, 1 upvote - [View Gong pricing details and edition comparison](https://www.g2.com/products/gong/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+06%3A12%3A20+-0500&secure%5Bsession_id%5D=2366e116-12a2-4272-808c-e8c48d90e321&secure%5Btoken%5D=f34bef34db42cee8902b97b8a19aa4119867b0aba680e655a08001f98d424ae3&format=llm_user) ## Gong Integrations - [Actively AI](https://www.g2.com/products/actively-ai/reviews) - 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Communication Management - Campaign Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Revenue Sourcing and Forecasting** - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Contact Capture **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Generative AI** - AI Text Summarization - Generative AI **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - Generative AI - Lead Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Third-Party Integrations - Social Media Integration - Website Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation ## Top Gong Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,690 reviews) - [Clari](https://www.g2.com/products/clari/reviews) - 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