# Best VoIP Providers for Small Business - Page 2 *By [Nana Serwah Nkrahene](https://research.g2.com/insights/author/nana-nkrahene)* Products classified in the overall VoIP Providers category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business VoIP Providers to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business VoIP Providers category. In addition to qualifying for inclusion in the VoIP Providers category, to qualify for inclusion in the Small Business VoIP Providers category, a product must have at least 10 reviews left by a reviewer from a small business. ## How Many VoIP Providers Products Does G2 Track? **Total Products under this Category:** 417 ### Category Stats (May 2026) - **Average Rating**: 4.36/5 (↑0.01 vs Apr 2026) - **New Reviews This Quarter**: 579 - **Buyer Segments**: Small-Business 57% │ Mid-Market 35% │ Enterprise 7% - **Top Trending Product**: Phone2 (+1.976) *Last updated: May 13, 2026* ## How Does G2 Rank VoIP Providers Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 60,300+ Authentic Reviews - 417+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Top VoIP Providers at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,500 reviews) | Managed business phone setup with support | "[Well priced, very stable, and reliable with excellent support](https://www.g2.com/survey_responses/nextiva-review-7200921)" | | 2 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,323 reviews) | Unified calling, texting, and team communication | "[Seamless Integration and Exceptional Support](https://www.g2.com/survey_responses/ringex-review-12608346)" | | 3 | [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) | 4.6/5.0 (2,623 reviews) | Cloud calling inside the Zoom workflow | "[Reliable and Efficient for Seamless Business Communication](https://www.g2.com/survey_responses/zoom-phone-review-12651785)" | | 4 | [Quo](https://www.g2.com/products/quo-quo/reviews) | 4.7/5.0 (3,335 reviews) | Shared calls, texts, and summaries | "[Lightweight CRM with Smart Call Summaries, Great Integrations, and Fast Support](https://www.g2.com/survey_responses/quo-review-12784813)" | | 5 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (609 reviews) | Stable calling inside the Webex ecosystem | "[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)" | | 6 | [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | 4.2/5.0 (17,637 reviews) | Meetings, calls, and collaboration in one suite | "[Reliable Tool for Team Communication and Collaboration](https://www.g2.com/survey_responses/webex-suite-review-12695498)" | | 7 | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5.0 (3,995 reviews) | AI-assisted calls with transcripts and CRM context | "[Awesome AI transcripts, summaries, voicemail, and seamless MS Dynamics 365 sync](https://www.g2.com/survey_responses/dialpad-connect-review-12550356)" | | 8 | [8x8 Work](https://www.g2.com/products/8x8-work/reviews) | 4.2/5.0 (870 reviews) | Cloud telephony with SMS and Teams support | "[8x8: Rock-Solid Cloud Telephony with SMS and an Intuitive Admin Interface](https://www.g2.com/survey_responses/8x8-work-review-12747765)" | | 9 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,545 reviews) | Sales and support call management | "[Aircall: User-Friendly, Reliable Call Center Platform That Scales with Powerful Analytics](https://www.g2.com/survey_responses/aircall-review-12657223)" | | 10 | [Crexendo](https://www.g2.com/products/crexendo/reviews) | 4.9/5.0 (338 reviews) | — | "[A Forward-Thinking Cloud Communications Leader](https://www.g2.com/survey_responses/crexendo-review-12368316)" | ## Which Type of VoIP Providers Tools Are You Looking For? - [VoIP Providers](https://www.g2.com/categories/voip-providers) *(current)* - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) --- **Sponsored** ### Ultatel Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most. With integrated calling, collaboration, Microsoft Teams connectivity, CRM integrations, and 24/7 live support, Ultatel delivers a modern communications experience built for growing businesses. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=118&secure%5Bdisplayable_resource_id%5D=118&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=118&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1206636&secure%5Bresource_id%5D=118&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fvoip-providers&secure%5Btoken%5D=fb73cfc73a2c4491af79b23b11f4963c61559bdfa76ba879ff6d7894ef1cec23&secure%5Burl%5D=https%3A%2F%2Fwww.ultatel.com%2Fplans-prices%2F%3Futm_source%3DG2&secure%5Burl_type%5D=book_demo) --- ## Buyer Guide: Key Questions for Choosing VoIP Providers Software ### How should I choose a VoIP provider? I recommend starting with the calls your team handles most often. If inbound support matters most, prioritize routing, voicemail, missed-call handling, queues, and reporting. If sales outreach is the main use case, focus on CRM sync, call recording, SMS, notes, and follow-up tracking. For distributed teams, test desktop and mobile reliability before committing. ### What do VoIP Providers do? I usually describe VoIP providers' software as cloud-based business phone software for calling. These systems help teams make, receive, route, record, and manage calls across desktop, mobile, and connected devices. Reviewers often connect this category with business numbers, voicemail, SMS, call history, call routing, recordings, and CRM activity. It gives sales, service, and admin teams a cleaner way to manage phone communication across people, locations, and devices. ### Why do businesses use VoIP providers? Across the review data I analyzed, businesses used VoIP Providers when phone work needed to be easier to manage across devices, locations, and teams. Users often describe the value in calling from a computer or mobile app, keeping a dedicated business number, and reviewing past call activity from one system. The main benefits I saw were: - Reviewers like quick setup, simple calling, and business numbers that work across devices. - Sales and service teams value call recording, SMS, voicemail, and CRM call logging. - Admins appreciate user setup, number assignment, routing, and account visibility. - Users often call out support quality when porting, call issues, or billing questions come up. Common pain points include call quality, app freezes, number registration, text setup, pricing, and support follow-through. ### Who uses VoIP Providers primarily? After examining G2 reviewer profiles, I found that VoIP Providers software supports the following users: - **Sales teams:** Place calls, send texts, record conversations, and log follow-up activity. - **Customer service teams:** Manage inbound calls, voicemail, routing, and missed-call follow-up. - **IT admins:** Add users, assign numbers, configure routing, and manage permissions. - **Healthcare offices:** Use business lines for patient communication and appointment-related calls. - **Legal and real estate teams:** Keep client communication tied to dedicated business numbers. - **Small business owners:** Separate business calls from personal phone activity. ### What types of VoIP Providers should I consider? Based on the way reviewers describe the category, I see VoIP Providers falling into these groups: - **Cloud business phone systems:** Best for replacing desk phones with desktop and mobile calling. - **Contact-center-style systems:** Best for routing, queues, call monitoring, and service workflows. - **Sales calling tools:** Best for CRM sync, recordings, notes, call history, and outbound follow-up. - **Virtual number providers:** Best for small teams that need separate business lines or local numbers. - **Unified communication suites:** Best when calling needs to sit beside meetings, messaging, and collaboration. ### What are the core features to look for in VoIP providers? Based on my review of this category, all the strong platforms tend to include core features like: - Business number setup, porting, extensions, and number assignment across teams and locations. - Desktop and mobile calling, voicemail, SMS, and call forwarding as core communication coverage. - Call routing, IVR, queues, missed-call handling, and recording for structured inbound management. - CRM sync, call notes, transcripts, analytics, and searchable call history for post-call visibility. - Admin controls covering users, permissions, billing, devices, and compliance requirements. - Accessible support for outages, porting delays, call quality issues, and text approval processes. ### What trends are shaping VoIP providers right now? From my evaluation of review patterns and current communication platform updates, these themes stand out: - **AI call summaries:** Phone systems are adding summaries, action items, and transcripts to call history. - **UCaaS consolidation:** Buyers are comparing voice, messaging, meetings, and collaboration in the same buying cycle. - **Mobile-first calling:** Distributed teams expect business calling to work reliably across desktop and mobile apps. - **CRM-connected call records:** Sales and service teams want calls, notes, and follow-up history tied to customer records. - **Admin-controlled AI and compliance:** Teams need control over recordings, transcripts, summaries, retention, and access. --- ## What Are the Top-Rated VoIP Providers Products in 2026? ### 1. [Freshcaller](https://www.g2.com/products/freshcaller/reviews) **Average Rating:** 4.1/5.0 **Total Reviews:** 127 **Product Description:** Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. WithFreshdesk Contact Center (Formerly Freshcaller) , agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. As business needs change, admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshdesk Contact Center (Formerly Freshcaller) offers five pricing plans that are tailored to meet different calling needs. Freshdesk Contact Center (Formerly Freshcaller) by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide. ### What Do G2 Reviewers Say About Freshcaller? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **simple and clean UI** of Freshcaller, making it a breeze to navigate and use. - Users value the **automation features** of Freshcaller, which enhance efficiency and improve customer response times. - Users find the **call recording feature** invaluable, enhancing functionality with a straightforward and user-friendly interface. - Users value the **simple and clean UI** of Freshcaller, making customer communication effortless and efficient. - Users value Freshcaller's **simple dial pad and call features** , enhancing their overall communication experience effortlessly. **Cons:** - Users express a **lack of features** in Freshcaller, desiring more options and functionality for their needs. - Users find the lack of **detailed contact information** frustrating, especially missing recent call notes for better context. - Users are frustrated by the **lack of detailed contact information** , especially missing recent call notes. - Users desire **more detailed contact information** , specifically recent call notes, to enhance their experience with Freshcaller. - Users report **poor customer support** with slow response times affecting urgent issue resolutions on Freshcaller. #### What Are Recent G2 Reviews of Freshcaller? **"[Freashworks has been extremely instrumental in increasing agent level productivity.](https://www.g2.com/survey_responses/freshcaller-review-11346046)"** **Rating:** 5.0/5.0 stars *— Abhishek M.* [Read full review](https://www.g2.com/survey_responses/freshcaller-review-11346046) --- **"[Simple UI with Efficient Call Management](https://www.g2.com/survey_responses/freshcaller-review-12099955)"** **Rating:** 5.0/5.0 stars *— Mohd Saif S.* [Read full review](https://www.g2.com/survey_responses/freshcaller-review-12099955) --- #### What Are G2 Users Discussing About Freshcaller? - [What is Freshdesk Contact Center used for?](https://www.g2.com/discussions/what-is-freshdesk-contact-center-used-for) ### 2. [CallHippo](https://www.g2.com/products/callhippo/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 392 **Product Description:** CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24\*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide. ### What Do G2 Reviewers Say About CallHippo? *AI-generated summary from verified user reviews* **Pros:** - Users find **CallHippo's ease of use** exceptional, enabling efficient management of multiple numbers effortlessly. - Users highlight the **reliable call quality** of CallHippo, enhancing communication efficiency and clarity in conversations. - Users commend CallHippo for its **reliable call quality** , enhancing their communication efficiency and organization. - Users commend the **easy setup** of CallHippo, allowing quick integration and hassle-free communication for everyone. - Users praise CallHippo for their **exceptional customer support** , noting quick responses and helpful assistance throughout their experience. **Cons:** - Users find CallHippo to be **expensive** compared to other providers, suggesting a need for more competitive pricing. - Users find CallHippo to be **expensive** compared to competitors, suggesting a need for more competitive pricing options. - Users experience occasional **connection issues** , including call disconnections and minor latency during peak times. - Users experience **inconsistent call quality** with CallHippo, particularly during fluctuations in internet connectivity. - Users face **dialer issues** with CallHippo, including dashboard malfunctions and repetitive login prompts disrupting workflow. #### What Are Recent G2 Reviews of CallHippo? **"[Simple UI, Smooth Onboarding, and Reliable International Dialing with CallHippo](https://www.g2.com/survey_responses/callhippo-review-12587751)"** **Rating:** 4.5/5.0 stars *— Krupa S.* [Read full review](https://www.g2.com/survey_responses/callhippo-review-12587751) --- **"[Simple, Affordable Dialer with Smooth Salesforce Integration and Actionable Insights](https://www.g2.com/survey_responses/callhippo-review-12219224)"** **Rating:** 5.0/5.0 stars *— Karan R.* [Read full review](https://www.g2.com/survey_responses/callhippo-review-12219224) --- #### What Are G2 Users Discussing About CallHippo? - [What is CallHippo used for?](https://www.g2.com/discussions/what-is-callhippo-used-for) - 2 comments ### 3. [Ultatel](https://www.g2.com/products/ultatel/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 50 **Product Description:** Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most. With integrated calling, collaboration, Microsoft Teams connectivity, CRM integrations, and 24/7 live support, Ultatel delivers a modern communications experience built for growing businesses. ### What Do G2 Reviewers Say About Ultatel? *AI-generated summary from verified user reviews* **Pros:** - Users laud the **exceptional customer support** of Ultatel, appreciating prompt and helpful assistance every time. - Users highlight the **exceptional customer service** at Ultatel, citing quick responses and dedicated support throughout the process. - Users commend Ultatel's **outstanding reliability** and exceptional support, making the experience seamless and efficient. - Users find Ultatel’s system exceptionally **easy to use** , facilitating smooth management and deployment across various business sizes. - Users value the **responsive support** of Ultatel, ensuring prompt assistance and reliable communication for their needs. **Cons:** - Users find the **admin control can be slow or limited** , wishing for more intuitive management and self-service options. - Users experience a steep **learning curve** with Ultatel's complex processes, affecting the initial setup and efficiency. - Users experience **glitches** with Ultatel, noting slow performance and issues with the app's reliability and interface. - Users face **access issues** with Ultatel, hindering multitasking and causing connectivity problems during operation. - Users wish they could handle **more account management tasks independently** instead of relying on support for assistance. #### What Are Recent G2 Reviews of Ultatel? **"[Reliable VoIP Platform with Strong Partner Support and Solid Feature Set](https://www.g2.com/survey_responses/ultatel-review-12346607)"** **Rating:** 5.0/5.0 stars *— Patrick A.* [Read full review](https://www.g2.com/survey_responses/ultatel-review-12346607) --- **"[Ultatel: Cost-Effective and Effortlessly Streamlines Communication](https://www.g2.com/survey_responses/ultatel-review-12606312)"** **Rating:** 5.0/5.0 stars *— Rita S.* [Read full review](https://www.g2.com/survey_responses/ultatel-review-12606312) --- ### 4. [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 850 **Product Description:** Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation. Seamless CRM Integration: Kixie integrates natively with all major CRMs; including HubSpot, Pipedrive, Salesforce, HighLevel, Zoho, and many more; with effortless setup in seconds. Its intuitive design and powerful features help revenue teams boost efficiency, close deals faster, and scale communication effortlessly—all from a single platform. Outbound Sales: Connect with More Leads, Faster Kixie empowers Business Development and Outbound Sales teams with tools designed to increase connection rates by up to 400%. With features like: ✔️ AI-Powered Local Presence Dialing to reach prospects with a familiar area code ✔️ Multi-Line PowerDialer with AI Human Voice Detection for smarter calling ✔️ Spam Risk Mitigation to improve answer rates Your team can focus on what matters—closing more deals. Marketing Teams: Convert More Leads, Automatically Speed-to-lead is everything. With automated calling and texting, Kixie ensures your marketing team engages leads instantly and nurtures them at scale. Personalize outreach without losing efficiency—so your team can focus on driving conversions, not manual follow-ups. Inbound Sales & Customer Success: Handle More Calls with Less Effort Managing high inbound call volumes? Kixie makes it easy to stay organized, responsive, and efficient with: 📞 CRM-Based Call Routing to connect customers with the right rep 📩 Group SMS Inboxes & Automated Responses for streamlined communication 📊 Call Queues to keep inbound leads engaged With Kixie, your Inbound Sales & CS teams can triple productivity while maintaining a personal touch. RevOps & Leadership: Optimize, Coach, and Scale Sales leaders get real-time insights to track performance and optimize strategy. With AI-driven Conversation Intelligence, call analytics, and live coaching tools, Kixie gives managers everything they need to build high-performing teams and drive revenue growth. 🚀 Ready to supercharge your team’s outreach? Experience the power of Kixie and try our advanced calling and texting system for free today. ### What Do G2 Reviewers Say About Kixie PowerCall & SMS? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Kixie PowerCall & SMS, enhancing productivity and seamless integration with tools. - Users appreciate the **efficiency and effectiveness** of Kixie, boosting productivity with powerful cold calling features. - Users praise the **excellent customer support** from Kixie, highlighting helpful and encouraging assistance when needed. - Users value the **time-saving features** of Kixie PowerCall & SMS, enhancing communication efficiency and organization effortlessly. - Users rave about the **automation capabilities** of Kixie PowerCall & SMS, enhancing productivity and simplifying communication processes. **Cons:** - Users face **call issues** that hinder fluid communication and navigation within Kixie's interface, affecting overall efficiency. - Users experience **dialer issues** that hinder call efficiency and complicate transitions between calls and messaging. - Users wish for improved **number issues** , including better dialing features and easier client search within the app. - Users desire more **missing features** like email integration and app independence to improve overall functionality. - Users experience occasional **connection issues** , affecting smooth communication and overall usability of Kixie PowerCall & SMS. #### What Are Recent G2 Reviews of Kixie PowerCall & SMS? **"[Streamlined Outreach with Seamless CRM Integration](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718)"** **Rating:** 4.0/5.0 stars *— Adil Mohammad Salim S.* [Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718) --- **"[With Kixie my cold calls get answered consistently. Highly recommend](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214)"** **Rating:** 5.0/5.0 stars *— Johno O.* [Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214) --- #### What Are G2 Users Discussing About Kixie PowerCall & SMS? - [What is Kixie PowerCall & SMS used for?](https://www.g2.com/discussions/what-is-kixie-powercall-sms-used-for) ### 5. [MightyCall](https://www.g2.com/products/mightycall/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 326 **Product Description:** MightyCall combines professional call center software with user-friendly features designed for small and medium-sized businesses. Our cloud-based system requires no hardware, providing powerful functionality with simplicity. With the best UI in the industry, MightyCall enables SMBs to manage their setup easily without losing the quality and range of enterprise-level features. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and
outbound calls and increase your team’s
productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time
and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time. ### What Do G2 Reviewers Say About MightyCall? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of MightyCall, enjoying its user-friendly interface and quick setup. - Users commend the **excellent customer support** of MightyCall, appreciating their quick responses and effective troubleshooting. - Users highlight the **helpful customer support** of MightyCall, consistently impressed by its quick responses and effective solutions. - Users commend the **outstanding customer support** of MightyCall, which is friendly, knowledgeable, and always ready to assist. - Users highlight the **exceptional reliability** of MightyCall, praising its consistent performance and seamless cloud integration. **Cons:** - Users experience **call issues** with MightyCall, facing problems with call transfers and occasional system failures. - Users experience **number issues** with MightyCall, including SMS limitations and call handling for inactive numbers. - Users find the **IVR setup and tools confusing** , leading to challenges in functionality and call management. - Users experience **connection issues** with MightyCall, facing dropped calls and inconsistent call quality. - Users are frustrated by the **missing features** in MightyCall, particularly the absence of call recording and limitations in the call journal. #### What Are Recent G2 Reviews of MightyCall? **"[App-Based Flexibility That Lets Me Manage Calls from Anywhere](https://www.g2.com/survey_responses/mightycall-review-12578645)"** **Rating:** 4.5/5.0 stars *— Verified User in Insurance* [Read full review](https://www.g2.com/survey_responses/mightycall-review-12578645) --- **"[Great Interface, Efficient Call Management](https://www.g2.com/survey_responses/mightycall-review-12447927)"** **Rating:** 4.5/5.0 stars *— Broadway B.* [Read full review](https://www.g2.com/survey_responses/mightycall-review-12447927) --- #### What Are G2 Users Discussing About MightyCall? - [What is MightyCall used for?](https://www.g2.com/discussions/what-is-mightycall-used-for) - 1 comment, 1 upvote ### 6. [Softphone.Pro](https://www.g2.com/products/softphone-pro/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 65 **Product Description:** VoIP phone app designed for those who handle hundreds calls a day: call center agents, sales pros and support teams. You can use Softphone.Pro with your existing VoIP provider, cloud PBX, Asterisk, FreePBX, Elastix, Issabel PBX and any other SIP server. Best for small and medium teams of 5-50 agents. Built-in Zoho, Hubspot, Pipedrive and Zendesk integrations. Instant click-to-call and screen pop-up integration with 3-rd party CRM and Helpdesk software. No developers needed! Real-time supervisor dashboard, online reporting, call and screen recording. ### What Do G2 Reviewers Say About Softphone.Pro? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy integration** of Softphone.Pro, making it a seamless fit for various systems and applications. - Users love the **ease of use** of Softphone.Pro, praising its intuitive design and seamless CRM integration. - Users find the **easy setup** of Softphone.Pro highly intuitive and efficient for their team's needs. - Users find the **easy implementation** of Softphone.Pro to be straightforward, enhancing their overall experience with the software. - Users love the **intuitive interface** of Softphone.Pro, enhancing their overall experience with its fast and stable performance. **Cons:** - Users express concerns about the **slow response times and lack of proactivity** from Softphone.Pro's customer service team. - Users find the **high cost** of Softphone.Pro to be a drawback despite its overall quality. - Users find the **high pricing** of Softphone.Pro to be a significant drawback despite overall satisfaction. - Users report **performance issues** with window scaling and disappearing windows, affecting their overall experience with Softphone.Pro. - Users often face **time constraints** due to slow support response and the absence of a mobile version. #### What Are Recent G2 Reviews of Softphone.Pro? **"[Promising Experience with Smooth Integration and Support, Despite Areas for Improvement](https://www.g2.com/survey_responses/softphone-pro-review-11030845)"** **Rating:** 5.0/5.0 stars *— Hiago S.* [Read full review](https://www.g2.com/survey_responses/softphone-pro-review-11030845) --- **"[Great experience with Softphone.Pro](https://www.g2.com/survey_responses/softphone-pro-review-12017821)"** **Rating:** 5.0/5.0 stars *— Abdulla Z.* [Read full review](https://www.g2.com/survey_responses/softphone-pro-review-12017821) --- ### 7. [Allo](https://www.g2.com/products/the-mobile-first-company-allo/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 203 **Product Description:** Allo is an AI-native phone system that records calls, writes follow-ups, updates your CRM automatically. Built for modern sales teams making and receiving calls all day. Join 20,000+ businesses using Allo: get instant business phone numbers with crystal-clear call quality, AI call summaries, automatic CRM updates, and smart call routing for your sales team. GET YOUR SALES PHONE SYSTEM IN 60 SECONDS • Local and international business numbers instantly • Works in 80+ countries for global sales reach • Make unlimited outbound calls to prospects • Receive and route inbound leads automatically • No contracts, no setup fees, no IT needed • Crystal-clear VoIP calls built mobile-first AI THAT HANDLES YOUR SALES ADMIN • Records and transcribes every sales call automatically • Writes call summaries and next steps after each conversation • Updates your CRM with call notes and contact details • Qualifies inbound leads when you're busy • Routes important calls directly to the right rep • Uses AI like ChatGPT for quick answers from your calls • No manual note-taking needed AVAILABLE ON ALL YOUR DEVICES • Native iOS app for iPhone • Native Android app for all Android devices • Desktop apps for macOS and Windows • Web app for browser-based calling • Click-to-call directly from your CRM • Seamless sync across all devices • Work from anywhere with the same number PERFECT FOR SALES TEAMS • Sales managers needing team visibility and call coaching • Small teams doing sales, support, and follow-up daily • Real estate agents managing property leads • Consultants and service providers • Construction, tech, and finance professionals • Teams of 5-30 people who close deals on the phone CRM INTEGRATION THAT WORKS • Native integration with HubSpot, Salesforce, Pipedrive, Zoho, Attio, and 1000+ other tools • Automatic call logging and contact updates • Click-to-call from your CRM contacts • No more manual data entry • Push real data where you need it PROFESSIONAL FEATURES INCLUDED • Call recording for every conversation • Unlimited SMS messaging • Team routing based on rules you control • Working hours and availability settings • All-in-one inbox for calls, texts, and voicemails • Crystal-clear calls on both mobile and desktop apps SIMPLE, TRANSPARENT PRICING $32 USD per user per month. Everything included: AI summaries, call recording, unlimited SMS, CRM integrations. No hidden fees. No per-minute billing. Cancel anytime. TRUSTED BY 20,000+ BUSINESSES Backed by investors like Base10, Lightspeed, Free, and Pennylane. We've raised 5 million dollars to reinvent software for small businesses. SECURITY AND COMPLIANCE Your calls and data are fully protected with encrypted transmission and storage. We're GDPR compliant, undergo regular independent security audits. Your business stays private. START YOUR 7-DAY FREE TRIAL Download Allo and get your team connected in 5 minutes with our business plan. Stop losing deals to admin work. Let AI handle your call notes while you focus on selling. Get Allo for your sales team today. ### What Do G2 Reviewers Say About Allo? *AI-generated summary from verified user reviews* **Pros:** - Users find Allô **easy to use** , appreciating its clean UI and seamless integration with HubSpot for efficiency. - Users value the **easy access to call recordings** in Allo, enhancing communication efficiency and productivity. - Users commend the **responsive customer support** of Allô, enhancing their overall experience and satisfaction significantly. - Users highlight the **reliability** of Allô, noting its consistent call quality and effective automation for seamless productivity. - Users value the **easy integration** of Allô with tools like Attio and Pipedrive, enhancing overall productivity. **Cons:** - Users note the **missing features** in Allo, highlighting the potential for improvements and upcoming enhancements. - Users experience frequent **connection issues** with Allo, leading to lags and unexpected disconnections during calls. - Users experience **call issues** with Allo, including logging inaccuracies and problems with calls not being received. - Users find the **lack of intuitiveness** daunting, particularly for new users navigating Allo's comprehensive features. - Users note **limited features** on the Mac OS web app compared to mobile, with room for future enhancements. #### What Are Recent G2 Reviews of Allo? **"[Powerful call summaries and efficient search](https://www.g2.com/survey_responses/allo-review-12151384)"** **Rating:** 4.5/5.0 stars *— Stéphanie M.* [Read full review](https://www.g2.com/survey_responses/allo-review-12151384) --- **"[Fair pricing and a seamless experience for solopreneurs](https://www.g2.com/survey_responses/allo-review-12150873)"** **Rating:** 5.0/5.0 stars *— Gaylord D.* [Read full review](https://www.g2.com/survey_responses/allo-review-12150873) --- ### 8. [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 456 **Product Description:** With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. Offering the simplicity of one command center, the Bandwidth platform enables a fully customized employee and customer communications stack with: - Dynamic communication APIs - The most direct-to-carrier integrations in the world - An owned and operated network that reaches 65+ countries - Automation to manage it all and get call quality and message deliverability insights via the Bandwidth app You scale with reliability, compliance expertise, and award-winning support. ### What Do G2 Reviewers Say About Bandwidth? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** in Bandwidth's portal makes porting simple and user-friendly. - Users praise the **exceptional customer support** and responsive account management, enhancing their experience with Bandwidth. - Users commend the **helpful and responsive customer service** of Bandwidth, enhancing their overall experience. - Users value the **reliable voice communication** of Bandwidth, enhancing their business efficiency with excellent call quality. - Users appreciate the **navigation ease** of Bandwidth's portal, which effectively consolidates and simplifies call tracking. **Cons:** - Users express frustration with **poor customer service** , highlighting unhelpful chatbots and difficulty accessing live support. - Users find **complex processes** frustrating, especially with the new ticketing system and OAuth transition issues. - Users often face **messaging issues** such as unreadable ticket formats and limited logs, impacting communication efficiency. - Users experience **poor customer support** , often facing delays in responses and difficulty reaching a live person. - Users express frustration with **time constraints** on password updates and support responsiveness, complicating their experience with Bandwidth. #### What Are Recent G2 Reviews of Bandwidth? **"[Great Account Manager and RCS Team Support](https://www.g2.com/survey_responses/bandwidth-review-12305144)"** **Rating:** 4.5/5.0 stars *— Jesse D.* [Read full review](https://www.g2.com/survey_responses/bandwidth-review-12305144) --- **"[Exceptional Voice Quality & Support, Streamlined Setup](https://www.g2.com/survey_responses/bandwidth-review-6641960)"** **Rating:** 5.0/5.0 stars *— Bob Z.* [Read full review](https://www.g2.com/survey_responses/bandwidth-review-6641960) --- #### What Are G2 Users Discussing About Bandwidth? - [How do you increase bandwidth?](https://www.g2.com/discussions/how-do-you-increase-bandwidth) - [What is bandwidth phone carrier?](https://www.g2.com/discussions/what-is-bandwidth-phone-carrier) - [How can I monitor bandwidth?](https://www.g2.com/discussions/how-can-i-monitor-bandwidth) ### 9. [TeleCMI](https://www.g2.com/products/telecmi/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 290 **Product Description:** TeleCMI is a new-age unified cloud communication platform designed to help businesses streamline customer interactions and drive measurable growth. As a powerful cloud telephony solution and business phone system, TeleCMI brings calls, SMS, WhatsApp, and other channels into one intelligent dashboard—making it easier for sales and support teams to manage conversations efficiently. Built for modern businesses, TeleCMI offers advanced features including IVR solutions, auto dialer software, cloud contact center software, virtual phone numbers, and VoIP phone systems. These tools enable companies to automate workflows, reduce missed calls, improve response times, and boost customer engagement. With seamless CRM integration and flexible telephony APIs, businesses can connect their communication system directly with their existing CRM, helpdesk, or custom applications. Whether you're a startup, SME, or enterprise, TeleCMI’s hosted PBX system and contact center platform allow your team to connect with leads from any device, anywhere. By unifying multiple channels into a single cloud-based interface, TeleCMI improves productivity while delivering a consistent customer experience. One of the biggest advantages? Unlimited calls and texts—ideal for high-growth sales and support teams that rely on consistent outreach. If you're searching for the best cloud telephony provider in India, a scalable call center solution, or an affordable business communication system, TeleCMI is built to deliver performance and reliability. Curious to see how it works? Start your risk-free trial today—no commitments, just smarter business communication. ### What Do G2 Reviewers Say About TeleCMI? *AI-generated summary from verified user reviews* **Pros:** - Users find TeleCMI's **intuitive dashboard** effortless to navigate, enhancing operational efficiency and call management. - Users value the **quick and responsive customer support** from TeleCMI, essential for managing customer interactions effectively. - Users value the **clear voice quality** and **convenient features** of TeleCMI for effective customer communication. - Users commend the **reliability** of TeleCMI, as it ensures uninterrupted service for daily operations and clear communication. - Users value the **easy setup** of TeleCMI, appreciating its drag-and-drop interface and customizable options. **Cons:** - Users often face **mobile app limitations** , particularly with restricted access to history beyond one month. - Users find the **missing features** in TeleCMI, such as limited mobile access and customization options, frustrating. - Users find the **limited customization** options frustrating, wishing for a simpler and more intuitive interface. - Users find the **dashboard overly complex** and recommend simplifying it for a better overall experience. - Users feel the **UI/UX requires improvement** as it can be confusing, especially for newcomers to TeleCMI. #### What Are Recent G2 Reviews of TeleCMI? **"[Seamless Communication Simplified – TeleCMI Delivers](https://www.g2.com/survey_responses/telecmi-review-11437057)"** **Rating:** 4.5/5.0 stars *— Prajwal B.* [Read full review](https://www.g2.com/survey_responses/telecmi-review-11437057) --- **"[Empowers Call Management with Efficient Mobile App](https://www.g2.com/survey_responses/telecmi-review-11711872)"** **Rating:** 5.0/5.0 stars *— Parul K.* [Read full review](https://www.g2.com/survey_responses/telecmi-review-11711872) --- #### What Are G2 Users Discussing About TeleCMI? - [What is TeleCMI used for?](https://www.g2.com/discussions/what-is-telecmi-used-for) ### 10. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,451 **Product Description:** The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Automate Successful Outcomes Simplify how you connect with customers across channels. With smart automation across the entire customer journey, you can use data and insights gained to take the right action at the right time to create the best outcomes. With an all-in-one suite of digital capabilities in Genesys Cloud CX, call center employees and customers can engage in seamless conversations across digital channels like chat, email, text and social media. Enhance the customer experience with bots and predictive artificial intelligence (AI) and route to a human call center agent when customers have more complex needs. Innovate at Scale Give your employees and call center agents the information they need in a tool built to drive engagement, improve customer interactions and boost your team’s performance. Reimagine Experiences that Matter Use Genesys Cloud CX as an all-in-one cloud call center application and easily extend the suite with hundreds of packaged integrations. Take full advantage of the composable customer experience platform with third-party integrations and applications so you can reach customers any moment, on any channel. Genesys is redefining the customer experience with innovative call center software. Our award-winning Genesys Cloud CX deploys in days, is intuitive to use and innovates with upgrades each week. With real-time dashboards, simple management tools and analytics, Genesys Cloud CX provides the insights you need to run your business. And you’ll take your contact center and CX strategy into tomorrow — no matter where your agents are located or which channels they handle. ### What Do G2 Reviewers Say About Genesys Cloud CX? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in Genesys Cloud CX, allowing quick configurations without IT reliance. - Users value the **innovative and responsive features** of Genesys Cloud CX, enhancing contact center operations and client satisfaction. - Users highly value the **reliability** of Genesys Cloud CX, ensuring seamless access and great business continuity. - Users value the **efficiency** of Genesys Cloud CX, enjoying rapid innovation and improved platform agility in operations. - Users appreciate the **intuitive interface** of Genesys Cloud CX, streamlining customer interactions and enhancing operational efficiency. **Cons:** - Users find the **limited features** in Genesys Cloud CX insufficient, impacting voice translation and reporting capabilities. - Users express frustration over **missing features** such as customization limitations and complex reporting setup in Genesys Cloud CX. - Users find the **complexity of reporting and customization** in Genesys Cloud CX to be time-consuming and non-intuitive. - Users find the **inadequate reporting** features of Genesys Cloud CX frustrating due to complexity and lack of customization options. - Users find the **learning curve steep** , as the UI can overwhelm new users with complex options and unclear instructions. #### What Are Recent G2 Reviews of Genesys Cloud CX? **"[Flexible, Robust Cloud-Native Platform with Powerful APIs and Analytics](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12383685)"** **Rating:** 5.0/5.0 stars *— Giulia B.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12383685) --- **"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"** **Rating:** 5.0/5.0 stars *— Phaneendra A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148) --- #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 1 comment, 1 upvote - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment ### 11. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 2,352 **Product Description:** JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace ### What Do G2 Reviewers Say About JustCall? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of JustCall, making setup and operation simple and efficient for everyone. - Users appreciate the **comprehensive capabilities** of JustCall, enhancing customer communications and improving sales conversions effortlessly. - Users appreciate the **comprehensive capabilities** of JustCall, enhancing customer communication and streamlining sales processes effectively. - Users value the **seamless call experience** of JustCall, enhancing productivity and organization with excellent call quality. - Users appreciate JustCall for its **comprehensive calling features** , enhancing customer communication and streamlining sales processes. **Cons:** - Users experience **call issues** with JustCall, including missed calls and lag, impacting their communication efficiency. - Users experience **call visibility issues** with JustCall, making it difficult to see incoming calls despite hearing them. - Users face **connection issues** with JustCall, leading to missed calls and inconsistent access to voicemail messages. - Users report **poor call quality** with frequent call drops and issues seeing incoming calls, leading to missed connections. - Users experience significant **slow loading** times with JustCall, impacting call connection and voicemail access efficiency. #### What Are Recent G2 Reviews of JustCall? **"[Streamlined Communication with CRM Integration](https://www.g2.com/survey_responses/justcall-review-12578510)"** **Rating:** 4.0/5.0 stars *— Ankit K.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12578510) --- **"[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)"** **Rating:** 4.5/5.0 stars *— Soumyajit B.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12696120) --- ### 12. [VirtualPBX](https://www.g2.com/products/virtualpbx/reviews) **Average Rating:** 4.2/5.0 **Total Reviews:** 33 **Product Description:** VirtualPBX is a leading provider of business communication solutions, offering a suite of products designed to help companies of all sizes connect with their customers and teams. The three core products are VirtualPBX Business Phone Plans, VirtualText, and VirtualPBX Contact Center. VirtualPBX Business Phone Plans: This is a comprehensive VoIP phone system that provides professional-grade features for small and medium businesses. It allows users to manage their business calls from any device—whether it's a mobile phone, desktop, or traditional desk phone. Key features include an auto-attendant, customizable greetings, advanced call reporting, call recording, and seamless CRM integrations. The plans are designed to be flexible and scalable, providing businesses with the tools they need to stay connected and professional from anywhere. VirtualText: This is a standalone business text messaging service that enables organizations to streamline customer and team communication. VirtualText allows businesses to send and receive SMS and MMS messages using their existing business phone numbers. It offers a shared inbox for team collaboration, and powerful marketing features like automated messaging, drip campaigns, scheduled blasts, and contact segmentation. The service also integrates with popular CRMs and internal communication apps, helping businesses to manage conversations, send targeted messages, and stay compliant with industry regulations. VirtualPBX Contact Center: Designed for businesses with higher call volumes, the Contact Center solution provides advanced features to manage and optimize customer service operations. It includes everything from the Business Phone Plans, with added capabilities like Automatic Call Distribution (ACD) queues, live dashboards for real-time monitoring, and in-depth call analytics. The system allows for features like call tagging, callback options, and supervisor tools like "whisper" and "barge" to improve agent performance and customer experiences. The Contact Center is built to streamline workflows, providing robust integrations with CRMs to give agents the full context of every customer interaction. ### What Do G2 Reviewers Say About VirtualPBX? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional customer support** of VirtualPBX, noting professionalism and helpfulness at every interaction. - Users praise the **exceptional customer service** of VirtualPBX, highlighting professionalism and thorough support throughout their experience. - Users value the **helpfulness of the support team** at VirtualPBX, consistently receiving excellent and attentive service. - Users appreciate the **excellent customer service** of VirtualPBX, highlighting their thorough support and resolution assistance. - Users value the **efficiency** of VirtualPBX, noting prompt setup and excellent service throughout their experience. #### What Are Recent G2 Reviews of VirtualPBX? **"[Reliable Communication with Stellar Support](https://www.g2.com/survey_responses/virtualpbx-review-12686476)"** **Rating:** 5.0/5.0 stars *— Misael S.* [Read full review](https://www.g2.com/survey_responses/virtualpbx-review-12686476) --- **"[Feature-Rich Voicemail Options with Top-Notch Customer Service](https://www.g2.com/survey_responses/virtualpbx-review-12702367)"** **Rating:** 4.5/5.0 stars *— Verified User in Education Management* [Read full review](https://www.g2.com/survey_responses/virtualpbx-review-12702367) --- #### What Are G2 Users Discussing About VirtualPBX? - [Which platforms can be used to host CompletePBX 5?](https://www.g2.com/discussions/which-platforms-can-be-used-to-host-completepbx-5) - [What are softphone apps?](https://www.g2.com/discussions/what-are-softphone-apps) - [What does PBX stand for?](https://www.g2.com/discussions/what-does-pbx-stand-for) ### 13. [PBXware](https://www.g2.com/products/pbxware/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 25 **Product Description:** PBXware is a powerful Unified Communications (UC) software solution designed to address the communication requirements of businesses of all sizes and across diverse industries. With its user-friendly interface, PBXware integrates a comprehensive suite of features that emphasize flexibility, scalability, and reliability, making it a suitable choice for organizations looking to enhance their communication infrastructure. This feature-rich platform boasts over 5,000 capabilities, including intelligent call routing, enhanced ring groups for call queuing, voicemail management, conferencing options, and Least Cost Routing (LCR). Additionally, PBXware supports seamless integration with Customer Relationship Management (CRM) systems, allowing businesses to streamline their operations and improve customer service. These advanced tools are designed to optimize daily communication processes, ensuring that organizations can operate efficiently and effectively. PBXware is available in four specialized editions: Multi-Tenant, Contact Center, Business, and Service Provider. Each edition is tailored to meet specific business needs, from managing multiple tenants in a single installation to supporting high-volume contact centers. The Multi-Tenant edition, for instance, features a true multi-tenant architecture that simplifies the maintenance and monitoring of a diverse customer base, enabling administrators to save time and reduce operational costs while enhancing productivity. The Contact Center edition is particularly noteworthy for its emphasis on omnichannel support, integrating various communication channels such as voice, live chat, email, WhatsApp, and Facebook Messenger. This edition is equipped with advanced reporting and real-time analytics, empowering contact centers to manage busy interactions effectively, optimize customer experiences, and streamline workflows. By providing a comprehensive view of customer interactions, PBXware enhances the ability of businesses to respond to customer needs promptly and efficiently. Scalability and flexibility are key attributes of PBXware, enabling it to accommodate the evolving communication needs of both small businesses and large enterprises. As organizations grow, PBXware can seamlessly integrate new users and services without disruption, ensuring that businesses can adapt to changing demands while maintaining a high level of service. This adaptability positions PBXware as a valuable asset for any organization seeking to enhance its communication capabilities. ### What Do G2 Reviewers Say About PBXware? *AI-generated summary from verified user reviews* **Pros:** - Users find PBXware to be an **easy-to-use system** , facilitating quick setup and seamless integration for businesses. - Users praise the **reliability** of PBXware, noting its stability and quick support in emergencies. - Users value the **flexibility** of PBXware, enabling quick deployment and effective support across varying customer needs. - Users appreciate the **helpful support team** of PBXware, making issue resolution straightforward and efficient. - Users highlight the **cost-effectiveness** of PBXware, allowing for quick and efficient customer onboarding. **Cons:** - Users find the **complex processes** of PBXware challenging, particularly for self-management and updates. - Users find the **lack of intuitiveness** in PBXware challenging, affecting their navigation and overall user experience. - Users note the lack of an **API for contact integration** , hindering custom development and seamless operations. - Users find the **difficult settings management** in PBXware cumbersome, complicating the licensing and extension processes. - Users find PBXware's **navigation difficulty** frustrating, pointing to a need for improved usability and interface design. #### What Are Recent G2 Reviews of PBXware? **"[Comprehensive Telecom Solution, Needs UI Tweaks](https://www.g2.com/survey_responses/pbxware-review-11988558)"** **Rating:** 4.5/5.0 stars *— Pinki P.* [Read full review](https://www.g2.com/survey_responses/pbxware-review-11988558) --- **"[Top-notch multitenant management and CRM integrations](https://www.g2.com/survey_responses/pbxware-review-11991339)"** **Rating:** 5.0/5.0 stars *— Niccolò M.* [Read full review](https://www.g2.com/survey_responses/pbxware-review-11991339) --- ### 14. [Dialaxy](https://www.g2.com/products/dialaxy/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 186 **Product Description:** Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations. With a simple interface and powerful telephony infrastructure, Dialaxy helps teams improve customer support, manage calls efficiently, and scale communications with confidence. ### What Do G2 Reviewers Say About Dialaxy? *AI-generated summary from verified user reviews* **Pros:** - Users find Dialaxy's **ease of use** impressive, highlighting its straightforward process for buying numbers and managing calls. - Users appreciate the **helpful and friendly customer support** from Dialaxy, enhancing their overall experience significantly. - Users commend the **reliability** of Dialaxy, ensuring consistent call quality even during multiple calls. - Users value the **helpful customer support** and reliable call quality of Dialaxy, ensuring smooth communication. - Users value the **clear call quality** of Dialaxy, highlighting its reliability and smooth connections for effective communication. **Cons:** - Users criticize the **number issues** with Dialaxy, facing restrictions and slow connectivity for international numbers. - Users note that Dialaxy has **missing features** for large teams, impacting functionality and responsiveness on iOS devices. - Users find Dialaxy has **limited features** , leading to frustrations when trying to use it across devices. - Users face **geographical restrictions** , struggling with slow access to international numbers and required documentation. - Users find that some **complex processes** in Dialaxy may overwhelm new users and hinder a smooth experience. #### What Are Recent G2 Reviews of Dialaxy? **"[Simple Setup, Smooth Switching Between Business and Personal Lines](https://www.g2.com/survey_responses/dialaxy-review-12794800)"** **Rating:** 4.5/5.0 stars *— Callum R.* [Read full review](https://www.g2.com/survey_responses/dialaxy-review-12794800) --- **"[Sorted our business comms without the usual drama.](https://www.g2.com/survey_responses/dialaxy-review-12809276)"** **Rating:** 4.0/5.0 stars *— Bella N.* [Read full review](https://www.g2.com/survey_responses/dialaxy-review-12809276) --- ### 15. [Weave](https://www.g2.com/products/weave-weave/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 416 **Product Description:** Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com. ### What Do G2 Reviewers Say About Weave? *AI-generated summary from verified user reviews* **Pros:** - Users find Weave to be **easy and intuitive to use** , enhancing communication and efficiency in their operations. - Users value the **effective communication tools** of Weave, streamlining patient interactions and enhancing overall practice efficiency. - Users value the **convenient text messaging** feature, enhancing communication and efficiency in their practice. - Users find Weave's **patient communication features** invaluable, enabling seamless interaction through calls, texts, and emails. - Users love the **convenience of texting communication** with patients, streamlining interactions and saving valuable time. **Cons:** - Users often face **technical issues** with Weave, including message failures and cumbersome setup processes. - Users report **glitchy notifications** in team messaging, causing frustration despite an overall positive experience. - Users face **communication issues** with Weave, including failed faxes and frustrating patient message timing. - Users experience **connectivity issues** with Weave, facing lag and syncing problems affecting overall performance. - Users find the **limited features** of Weave frustrating, lacking essential functions like PMS writeback in lower packages. #### What Are Recent G2 Reviews of Weave? **"[Excellent feature development; very useful and integral to our operations.](https://www.g2.com/survey_responses/weave-review-9471547)"** **Rating:** 4.0/5.0 stars *— Craig E.* [Read full review](https://www.g2.com/survey_responses/weave-review-9471547) --- **"[Real-Time Texting Transforms Office Communication](https://www.g2.com/survey_responses/weave-review-12181652)"** **Rating:** 5.0/5.0 stars *— Kelly .* [Read full review](https://www.g2.com/survey_responses/weave-review-12181652) --- #### What Are G2 Users Discussing About Weave? - [Is weave Hipaa compliant?](https://www.g2.com/discussions/is-weave-hipaa-compliant) - 2 comments - [How much is weave dental?](https://www.g2.com/discussions/how-much-is-weave-dental) - 2 comments - [What does the company weave do?](https://www.g2.com/discussions/weave-what-does-the-company-weave-do) - 2 comments ### 16. [Zadarma Cloud PBX](https://www.g2.com/products/zadarma-cloud-pbx/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 26 **Product Description:** Zadarma provides a comprehensive voice telecommunication solution for companies of all sizes. From virtual numbers in over 110 countries and free Cloud PBX to free CRM, AI voice agent, Call Tracking and various website widgets - you can fully establish your business phone system in a matter of a few minutes and at attractive rates. ### What Do G2 Reviewers Say About Zadarma Cloud PBX? *AI-generated summary from verified user reviews* **Pros:** - Users value the **seamless integration** of Zadarma Cloud PBX, enhancing workflow and communication efficiency significantly. - Users value the **easy integration** of Zadarma Cloud PBX, enhancing workflows and improving telephony without extra admin work. - Users value the **ease of use** of Zadarma Cloud PBX, facilitating smooth setup and consistent operations. - Users appreciate the **easy setup** of Zadarma Cloud PBX, enabling quick production and efficient routing configurations. - Users value the **reliability** of Zadarma Cloud PBX, enjoying consistent routing and effective integration with Salesforce. **Cons:** - Users face **call issues** with Zadarma Cloud PBX, including unreliable connections and browser compatibility problems. - Users find **platform limitations** in Zadarma Cloud PBX, restricting their ability to create complex voice applications effectively. - Users face **browser compatibility issues** requiring standardization on specific browsers for optimal performance with Zadarma Cloud PBX. - Users find the **complex processes** of Zadarma Cloud PBX can be restrictive for more flexible, programmable applications. - Users experience **connection issues** with Zadarma Cloud PBX, which can disrupt service and require reliable internet connectivity. #### What Are Recent G2 Reviews of Zadarma Cloud PBX? **"[Clear Call Routing and Reliable Call Flows for Busy School Offices](https://www.g2.com/survey_responses/zadarma-cloud-pbx-review-12810373)"** **Rating:** 5.0/5.0 stars *— Jairo S.* [Read full review](https://www.g2.com/survey_responses/zadarma-cloud-pbx-review-12810373) --- **"[Flexible PBX That Keeps Multi-Number Calls Organized Across Time Zones](https://www.g2.com/survey_responses/zadarma-cloud-pbx-review-12782651)"** **Rating:** 5.0/5.0 stars *— Marcus E.* [Read full review](https://www.g2.com/survey_responses/zadarma-cloud-pbx-review-12782651) --- #### What Are G2 Users Discussing About Zadarma Cloud PBX? - [What are the benefits of cloud PBX?](https://www.g2.com/discussions/what-are-the-benefits-of-cloud-pbx) - [What is PBX Zadarma?](https://www.g2.com/discussions/what-is-pbx-zadarma) - 1 comment - [What are some features of a PBX?](https://www.g2.com/discussions/what-are-some-features-of-a-pbx) - 1 comment ### 17. [Comcast Business VoiceEdge](https://www.g2.com/products/comcast-business-voiceedge/reviews) **Average Rating:** 3.6/5.0 **Total Reviews:** 35 **Product Description:** Comcast Business VoiceEdge is a cloud-based, fully managed voice and unified communications solution designed to enhance business communication and collaboration. By eliminating the need for on-site PBX equipment, it offers a cost-effective and scalable alternative to traditional phone systems, supporting businesses as they grow and adapt. Key Features and Functionality: - Unified Communications: Integrates voice, video, messaging, and conferencing to streamline communication. - Cloud-Hosted PBX: Provides advanced calling features without the need for physical hardware, reducing capital expenditures. - Intuitive Administration: Offers an easy-to-use digital dashboard for managing equipment, passwords, and features across multiple locations. - Mobility Support: Includes mobile and desktop applications, enabling employees to make and receive calls, access voicemail, and participate in audio conferences from any device. - Advanced Call Management: Features such as Automated Attendants, Hunt Groups, Call Forwarding, and Readable Voicemail enhance call handling and user experience. - Scalability: Easily accommodates business growth by adding users or locations without significant infrastructure changes. Primary Value and Solutions Provided: Comcast Business VoiceEdge addresses the communication needs of modern businesses by offering a flexible, scalable, and cost-effective phone system. It eliminates the complexities and expenses associated with traditional PBX systems, providing a suite of advanced features that enhance productivity and collaboration. By supporting mobility and remote work, it ensures that employees remain connected and responsive, regardless of their location. This solution is particularly beneficial for businesses seeking to improve operational efficiency, reduce costs, and adapt to evolving communication demands. ### What Do G2 Reviewers Say About Comcast Business VoiceEdge? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **business phone system features** of Comcast Business VoiceEdge, enhancing communication and workflow efficiency. - Users appreciate the **business phone system features** of Comcast Business VoiceEdge, enhancing communication with real-time call monitoring. - Users find Comcast Business VoiceEdge **convenient and easy to integrate** , serving their communication needs efficiently over the years. - Users value the **reliable customer service** of Comcast Business VoiceEdge, ensuring effective communication support over the years. - Users appreciate the **excellent customer support** of Comcast Business VoiceEdge, which enhances their overall experience with the system. **Cons:** - Users find the **integration process tedious** , as it complicates transferring call information into AppFolio. - Users find the **integration with AppFolio tedious** , as it fails to capture call information effectively like 8x8. - Users note the **high cost** of Comcast Business VoiceEdge, which can be a burden during business changes. #### What Are Recent G2 Reviews of Comcast Business VoiceEdge? **"[Efficient and User-Friendly, But Needs Better Integration](https://www.g2.com/survey_responses/comcast-business-voiceedge-review-12078321)"** **Rating:** 5.0/5.0 stars *— Risa L.* [Read full review](https://www.g2.com/survey_responses/comcast-business-voiceedge-review-12078321) --- **"[Nice to Have for WFH](https://www.g2.com/survey_responses/comcast-business-voiceedge-review-9660712)"** **Rating:** 4.0/5.0 stars *— Verified User in Building Materials* [Read full review](https://www.g2.com/survey_responses/comcast-business-voiceedge-review-9660712) --- #### What Are G2 Users Discussing About Comcast Business VoiceEdge? - [What is Comcast Business VoiceEdge used for?](https://www.g2.com/discussions/what-is-comcast-business-voiceedge-used-for) - [How do I set up Comcast Business voicemail?](https://www.g2.com/discussions/how-do-i-set-up-comcast-business-voicemail) - [How do I transfer calls on my Comcast Business App?](https://www.g2.com/discussions/how-do-i-transfer-calls-on-my-comcast-business-app) ### 18. [Ring4](https://www.g2.com/products/ring4/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 20 **Product Description:** Ring4 is a modern phone system in the cloud, enabling remote work for Startups, Freelancers, and SMBs It includes a web console and a mobile app allowing users to have their work line on their personal phone and use the contact center features from anywhere over the internet from their desktop. #### What Are Recent G2 Reviews of Ring4? **"[Solves the painful problem of business communication beautifully](https://www.g2.com/survey_responses/ring4-review-4755595)"** **Rating:** 5.0/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/ring4-review-4755595) --- **"[Stable and inexpensive video conferencing system](https://www.g2.com/survey_responses/ring4-review-4549792)"** **Rating:** 4.5/5.0 stars *— Justin W.* [Read full review](https://www.g2.com/survey_responses/ring4-review-4549792) --- #### What Are G2 Users Discussing About Ring4? - [What is Ring4 used for?](https://www.g2.com/discussions/what-is-ring4-used-for) ### 19. [Sangoma Unified Communications Platform](https://www.g2.com/products/sangoma-unified-communications-platform/reviews) **Average Rating:** 4.2/5.0 **Total Reviews:** 240 **Product Description:** Sangoma’s Unified Communications (UC) platform is a fully integrated, in-house solution designed to empower businesses with essential communications tools — available in cloud, hybrid, or on-premises deployments. Built on over 40 years of engineering expertise, Sangoma delivers the control, flexibility, and reliability modern organizations need across industries like healthcare, retail, restaurants, education, hospitality, and manufacturing. At the heart of Sangoma’s UC offering is the Innovation Foundry, where continuous R&D drives the evolution of communications. This approach delivers rapid, agile improvements to meet the real-world needs of customers and partners. From API integrations and workflow automation to purpose-built vertical solutions, Sangoma ensures that innovation isn't a buzzword — it's built in. - Cloud UCaaS: Easy to deploy and manage, ideal for businesses with limited IT resources - Hybrid UCaaS: Combines the scalability of cloud with the security of on-prem. Designed for high-reliability use cases like healthcare, with local survivability and 4G/5G failover - On-Prem UC: Best for government, education, and municipal sectors seeking full control and traditional telephony functionality Sangoma’s UC platform integrates with Microsoft Teams and CRMs like Salesforce, and can be paired with contact center tools, plug-and-play phones (wired and wireless), headsets, and accessories. It also supports VoIP gateways, Session Border Controllers for secure remote connectivity, and managed security and networking solutions. ### What Do G2 Reviewers Say About Sangoma Unified Communications Platform? *AI-generated summary from verified user reviews* **Pros:** - Users find Sangoma Unified Communications Platform to be incredibly **easy to use** , enhancing productivity with seamless communication. - Users appreciate the **seamless integration of communication tools** in Sangoma, making it easy to manage everything from one platform. - Users appreciate the **reliability** of Sangoma Unified Communications Platform, ensuring seamless communication for teams anytime and anywhere. - Users praise the **reliable call quality** of Sangoma Unified Communications, enhancing their overall communication experience. - Users value the **integrated communication capabilities** of Sangoma, enhancing productivity and ensuring seamless team connectivity. **Cons:** - Users find the **setup process complex** , particularly challenging for those without telephony expertise or experience. - Users find **difficult settings management** challenging, especially with complex configurations for non-experts and laborious setups. - Users find Sangoma's pricing to be quite **expensive** , especially with potential high costs for licenses and add-ons. - Users note the **high cost** of Sangoma, with licenses and add-ons quickly increasing expenses compared to competitors. - Users find the **lack of intuitiveness** in Sangoma's interface can complicate their experience and usability. #### What Are Recent G2 Reviews of Sangoma Unified Communications Platform? **"[Sangoma makes it easy](https://www.g2.com/survey_responses/sangoma-unified-communications-platform-review-11579745)"** **Rating:** 4.5/5.0 stars *— Verified User in Insurance* [Read full review](https://www.g2.com/survey_responses/sangoma-unified-communications-platform-review-11579745) --- **"[Convenient Features and Seamless Customer Support for my Business](https://www.g2.com/survey_responses/sangoma-unified-communications-platform-review-11579937)"** **Rating:** 5.0/5.0 stars *— Jordan S.* [Read full review](https://www.g2.com/survey_responses/sangoma-unified-communications-platform-review-11579937) --- #### What Are G2 Users Discussing About Sangoma Unified Communications Platform? - [What is Switchvox used for?](https://www.g2.com/discussions/what-is-switchvox-used-for) ### 20. [Broadvoice](https://www.g2.com/products/broadvoice-broadvoice/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 63 **Product Description:** Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America.  ### What Do G2 Reviewers Say About Broadvoice? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Broadvoice, enjoying seamless call management and user-friendly interfaces. - Users highlight the **excellent customer support** of Broadvoice, ensuring assistance is readily available when needed. - Users value the **reliability** of Broadvoice, enjoying consistent performance and excellent customer support without outages. - Users appreciate the **convenience and accessibility** of Broadvoice's VoIP Services for seamless communication anywhere. - Users value the **global accessibility** of Broadvoice, enabling seamless communication from anywhere, enhancing collaboration. **Cons:** - Users experience a **lack of intuitiveness** with Broadvoice, struggling with app customization and learning call flows. - Users experience occasional **call connectivity issues** that disrupt communication and cause frustration during longer conversations. - Users experience **call quality issues** with Broadvoice, including dropped calls and difficulty understanding conversations. - Users find the **complex processes** of Broadvoice, especially for setup and demos, quite frustrating and confusing. - Users struggle with **internet dependency** , facing call quality issues and lost service during outages with Broadvoice. #### What Are Recent G2 Reviews of Broadvoice? **"[Great Customer Service and Fluent Call Handling](https://www.g2.com/survey_responses/broadvoice-review-10991686)"** **Rating:** 5.0/5.0 stars *— Mathew B.* [Read full review](https://www.g2.com/survey_responses/broadvoice-review-10991686) --- **"[Broadvoice Enhances Mobility with Reliable VoIP](https://www.g2.com/survey_responses/broadvoice-review-6643620)"** **Rating:** 4.5/5.0 stars *— Carlton W.* [Read full review](https://www.g2.com/survey_responses/broadvoice-review-6643620) --- #### What Are G2 Users Discussing About Broadvoice? - [What is BroadVoice Cloud PBX used for?](https://www.g2.com/discussions/what-is-broadvoice-cloud-pbx-used-for) ### 21. [MiVoice Connect](https://www.g2.com/products/mivoice-connect/reviews) **Average Rating:** 4.2/5.0 **Total Reviews:** 62 **Product Description:** MiVoice Connect is an on-site business phone system that unifies communication and collaboration tools into a single, user-friendly interface. It enables users to effortlessly locate contacts, verify their availability, and connect via phone, instant messaging, video, desktop sharing, or conference calls without the need to open multiple applications or windows. Key Features and Functionality: - Unified Communications Client: Offers a consistent user experience across devices, allowing seamless transitions between desk phones, softphones, and mobile applications without requiring a VPN for remote access. - Advanced Integrations: Supports numerous applications and plug-ins that enhance system utility, such as merging call records with customer data to improve service efficiency, identify sales trends, and optimize staffing. - Comprehensive Contact Center Solutions: Provides multichannel skills-based routing, integrated self-service IVR, real-time dashboards, and outbound campaign management to enhance customer interactions. - Flexible Deployment Options: Designed for cloud, on-site, and hybrid deployments, accommodating various business needs and infrastructures. Primary Value and User Solutions: MiVoice Connect streamlines enterprise communication by consolidating various tools into a single platform, enhancing productivity and collaboration. Its intuitive interface and seamless device integration reduce complexity, while advanced features like multichannel contact center capabilities and robust integrations address diverse business communication needs. Additionally, its reputation for cost efficiency and ease of administration ensures a low total cost of ownership, making it a valuable solution for businesses seeking effective and scalable communication systems. ### What Do G2 Reviewers Say About MiVoice Connect? *AI-generated summary from verified user reviews* **Pros:** - Users value the **reliability** of MiVoice Connect for effectively managing nuisance calls with power routing to voicemail. **Cons:** - Users find the **lack of intuitiveness** frustrating, making it difficult to learn all the product's functionalities. #### What Are Recent G2 Reviews of MiVoice Connect? **"[Useful integration for desktop control of VOIP phone line.](https://www.g2.com/survey_responses/mivoice-connect-review-9901247)"** **Rating:** 4.0/5.0 stars *— Verified User in Museums and Institutions* [Read full review](https://www.g2.com/survey_responses/mivoice-connect-review-9901247) --- **"[good experiance](https://www.g2.com/survey_responses/mivoice-connect-review-9102158)"** **Rating:** 5.0/5.0 stars *— Milan K.* [Read full review](https://www.g2.com/survey_responses/mivoice-connect-review-9102158) --- #### What Are G2 Users Discussing About MiVoice Connect? - [What is MiVoice Connect used for?](https://www.g2.com/discussions/what-is-mivoice-connect-used-for) - [How do you use a Mitel connect softphone?](https://www.g2.com/discussions/how-do-you-use-a-mitel-connect-softphone) - [How do I share my screen with Mitel connect?](https://www.g2.com/discussions/mivoice-connect-how-do-i-share-my-screen-with-mitel-connect) ### 22. [net2phone](https://www.g2.com/products/net2phone-g2/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 184 **Product Description:** net2phone is a cloud-based business phone service provider, helping businesses drive performance through powerful Unified Communications software and tools. Trusted by clients and partners across the globe, net2phone has disrupted the telecommunications market by delivering the highest quality phone solutions, a diverse range of advanced features, locally-based technical support, and innovations beyond a business phone connection. Request a demo of the net2phone product to see how our leading business communications tool can empower your organization. Unite, net2phone's flagship solution for businesses, offers an all-in-one solution for voice, video, and messaging, offering seamless communications. Manage teams, effectively collaborate, and support customers no matter where you are.With over 40 innovative VoIP features, you’ll keep your customers happy while boosting overall business communication. Manage teams, effectively collaborate, and support customers no matter where you are. Stay flexible and make and receive calls using a browser, mobile app or desk phone from anywhere in the world. Get more done with teams and clients using our included video conferencing tool, Huddle. Use video recording, screen sharing, break-out rooms, and other productivity-enhancing features without additional subscriptions. Use included SMS and chat to keep your personal number private and maintain your business identity when communicating with teams and partners. Send updates, photos, videos and files to quickly share information. Integrate your business phone system with your existing tools to streamline processes and create structured workflows. Seamlessly integrate with top productivity apps or create your own with our open API. Streamline, improve customer satisfaction and lower costs with our feature-rich business communication solutions. ### What Do G2 Reviewers Say About net2phone? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of net2phone, enjoying its simple interface and multiple tracking options. - Users commend **Net2Phone's outstanding customer service** , consistently praising their prompt and helpful support team. - Users commend Net2Phone for their **exceptional customer support** , highlighting prompt responses and dedicated assistance throughout the experience. - Users appreciate the **affordable pricing** of net2phone, significantly cutting costs compared to competitors. - Users value the **responsive and helpful customer service** of net2phone, ensuring a great experience throughout. **Cons:** - Users frequently face **connection issues** with net2phone, impacting usability and integration with other systems. - Users face **minimal customer service** with net2phone, leaving them frustrated by unsupported integrations and unclear billing. - Users experience **poor customer support** from net2phone, facing unresponsive communication and unresolved billing inquiries. - Users find net2phone to have a **lack of intuitiveness** , complicating basic tasks and diminishing user experience. - Users frequently experience **long wait times** for support and face unresolved issues, causing frustration and workflow interruptions. #### What Are Recent G2 Reviews of net2phone? **"[Effortless Call Tracking and Remote Work Made Easy](https://www.g2.com/survey_responses/net2phone-review-12000748)"** **Rating:** 4.0/5.0 stars *— Jennifer C.* [Read full review](https://www.g2.com/survey_responses/net2phone-review-12000748) --- **"[Superior product, exceptional service](https://www.g2.com/survey_responses/net2phone-review-10486200)"** **Rating:** 5.0/5.0 stars *— Heather S.* [Read full review](https://www.g2.com/survey_responses/net2phone-review-10486200) --- #### What Are G2 Users Discussing About net2phone? - [What is net2phone Canada used for?](https://www.g2.com/discussions/what-is-net2phone-canada-used-for) - 1 comment - [Is net2phone free?](https://www.g2.com/discussions/is-net2phone-free) - 2 comments - [Is net2phone reliable?](https://www.g2.com/discussions/is-net2phone-reliable) - 4 comments ### 23. [VoIPstudio](https://www.g2.com/products/voipstudio/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 134 **Product Description:** VoIPstudio is a professional-grade VoIP phone service, available at consumer-level pricing. It offers the quality and security guarantees that business customers demand, while delivering innovative features and functionality, flexibility, scalability, and a rich user experience, all backed by a dedicated, omni-channel customer support service. VoIPstudio is based on solid infrastructure and designed to enable flexible yet secure connections between users. VoIPstudio instantly enables businesses to be more productive, without the expense of buying and managing an expensive on-site telephone system. All our business VoIP solutions and features are delivered at a fraction of the standard PBX price. VoIPstudio has been optimised to be multisite, multi-country and with distributed hosting in the cloud, providing the responsiveness and reliability that enterprise customers need. As a result, it is also highly scalable, and is suitable for single users, all the way up to companies with hundreds of extensions. Learn about our review policy: https://voipstudio.com/review-transparency-policy/ ### What Do G2 Reviewers Say About VoIPstudio? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **affordable pricing** of VoIPstudio, highlighting low setup costs and reasonable monthly fees. - Users commend the **excellent customer service** of VoIPstudio, appreciating their prompt support via chat and phone. - Users love the **simplicity and ease of use** of VoIPstudio, making it an excellent choice for seamless communication. - Users appreciate the **easy transition and excellent support** from VoIPstudio, enhancing their communication experience globally. - Users appreciate the **responsive chat feature** of VoIPstudio, enhancing support and overall customer experience. **Cons:** - Users experience **call connection issues** after leaving the app open for long periods, requiring a restart to fix. - Users desire a **more user-friendly mobile app** that simplifies dialing without selecting from a country code list. - Users report that the **customer service is unhelpful** and often fails to understand basic business needs. - Users report a **hostile attitude towards businesses** from VoIPstudio staff, making it unsuitable for call centers. #### What Are Recent G2 Reviews of VoIPstudio? **"[Cheap and low hassle VoIP service](https://www.g2.com/survey_responses/voipstudio-review-11535419)"** **Rating:** 4.5/5.0 stars *— Christopher T.* [Read full review](https://www.g2.com/survey_responses/voipstudio-review-11535419) --- **"[Excellent Tech Support and Easy to Use App (iPhone)](https://www.g2.com/survey_responses/voipstudio-review-11652426)"** **Rating:** 4.0/5.0 stars *— Marcus S.* [Read full review](https://www.g2.com/survey_responses/voipstudio-review-11652426) --- #### What Are G2 Users Discussing About VoIPstudio? - [Is VoIPstudio a good business VoIP phone service?](https://www.g2.com/discussions/is-voipstudio-a-good-business-voip-phone-service) - 1 comment, 2 upvotes ### 24. [Loop Communications](https://www.g2.com/products/loop-communications/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 104 **Product Description:** At Loop Communications, our core focus is to provide hosted business phone systems to small businesses and mid-sized companies. We've built an enterprise-class, cloud-based business phone system that works around your needs rather than the limitations of antiquated hardware or constraining policies. Our customers save an average of 40 to 60 percent per month over a traditional landline, as Loop charges just $17 per month for an extension. No matter how many extensions or where they may be, each extension is only $17 per month. You pay the same price regardless of how many calls are made or received, or how many features you use or ignore. The industry average is to lock customers into three-year contracts. At Loop, we believe it’s wrong to stifle your growth or shackle you to bad customer service with a long-term contract. We make your life easy by providing great service so that you never have to worry. We don’t trap you or trick you because we work hard every day to make sure you want to stay. We treat our customers as partners, and it shows. We take the time up front to understand and evaluate a customer’s environment to ensure the most successful implementation. We are dedicated to answering every question, helping with every step of a transition, and considering every detail from the customer’s perspective. #### What Are Recent G2 Reviews of Loop Communications? **"[Quick response times](https://www.g2.com/survey_responses/loop-communications-review-1638403)"** **Rating:** 5.0/5.0 stars *— Amanda S.* [Read full review](https://www.g2.com/survey_responses/loop-communications-review-1638403) --- **"[We love LOOP!](https://www.g2.com/survey_responses/loop-communications-review-4128766)"** **Rating:** 5.0/5.0 stars *— Joelle F.* [Read full review](https://www.g2.com/survey_responses/loop-communications-review-4128766) --- #### What Are G2 Users Discussing About Loop Communications? - [What is your experience with Loop Communications for VoIP solutions, and what challenges have you faced?](https://www.g2.com/discussions/what-is-your-experience-with-loop-communications-for-voip-solutions-and-what-challenges-have-you-faced) - [What is Loop Communications used for?](https://www.g2.com/discussions/what-is-loop-communications-used-for) ### 25. [Fusion Connect: Modern Connectivity and Communications Solutions](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 63 **Product Description:** Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. ### What Do G2 Reviewers Say About Fusion Connect: Modern Connectivity and Communications Solutions? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Fusion Connect, facilitating effective management of their communication platforms. - Users praise the **prompt and effective customer support** from Fusion Connect, simplifying communication and integration processes. - Users praise the **ease of use** of Fusion Connect, allowing effective management of diverse communication platforms seamlessly. - Users value the **reliability** of Fusion Connect, experiencing seamless service and superior connectivity improvements. - Users value the **dedicated customer service** at Fusion Connect, appreciating their support and advocacy in resolving issues. **Cons:** - Users report **poor customer support** , noting inconsistent communication and issues with resolution and service delivery. - Users are frustrated by **poor customer service** , marked by unclear communication and unhelpful support representatives. - Users experience **billing issues** with unclear communication and unauthorized service renewals, leading to frustration and unexpected fees. - Users find **account management frustrating** due to frequent representative changes and unresolved billing issues. - Users find the **complex processes** for issue resolution and billing management quite frustrating and time-consuming. #### What Are Recent G2 Reviews of Fusion Connect: Modern Connectivity and Communications Solutions? **"[Fusion Connect always Delivers](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11629005)"** **Rating:** 4.5/5.0 stars *— Nicholas K.* [Read full review](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11629005) --- **"[Easy Transition with Significant Cost Savings](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11873272)"** **Rating:** 5.0/5.0 stars *— Kevin R.* [Read full review](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11873272) --- ## What Is VoIP Providers? [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## What Software Categories Are Similar to VoIP Providers? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) --- ## How Do You Choose the Right VoIP Providers? ### What You Should Know About VoIP Software ### What is VoIP software? Voice-over-internet protocol, or VoIP, is a communication technology that allows audio and video interaction over the internet. It is a mode of phone transmission that enables internet phone calls using any smart device as opposed to traditional telephone services. [VoIP](https://www.g2.com/glossary/voip-definition), often pronounced as “vŏy'p” or “V-O-I-P,” is also commonly called voice-over IP. VoIP software enables online calling using digital signals, making it a more cost-effective alternative to traditional phone lines. It includes functions such as automated calls, phone and video calls, call queuing, and screen sharing. VoIP relies on a fast and dependable internet connection, and it can be understood as an “internet telephone" in layman’s terms. VoIP providers, also known as virtual phone systems, can help companies significantly improve call quality and reduce communication costs. VoIP solutions streamline communications and standardize the workflow, enabling companies to make international or overseas audio and video calls without expensive payments. It’s also a more flexible solution that allows employees to communicate long distances when away from their typical office space. ### Who uses VoIP software? Generally, VoIP calls can be accessed by everyone. Although most people use video calling platforms for personal use, VoIP products are adopted by large corporations. More options are available with advancements in technology and VoIP itself, especially regarding professional solutions for meetings and conferences with ethernet. VoIP software is often used in the following industries:  - **Customer service:** VoIP services have nearly taken over this industry, with customer service centered on phone lines. It reduces wait time by automatically redirecting calls to available people. It also has live monitoring and data-collecting capabilities, making it ideal for this type of work. - **Hotel and tourism:** The backbones of this sector are effective communication and 24-hour service. For best customer satisfaction, hotels use VoIP services to assist in managing calls and avoiding congestion on a single line at a time. - **Healthcare:** Healthcare industries use cloud-based VoIP phone systems to book online consultations with doctors, patient registrations, floor-to-floor communications, inventory management, etc.  - **Financial institutions:** Besides assisting with encrypted communication and authentication, VoIP allows finance professionals to communicate in real-time with their peers and customers. It also provides its consumers with financial data, news, and evaluations, which is necessary for making informed investment decisions. - **Manufacturing:** Manufacturing includes a variety of fields such as finance, accounting, sales, and warehouse, making it an industry for VoIP networks. Employees benefit significantly from VoIP software features like instant messaging, video conferencing, file sharing, advanced voice call management, etc., which enable effective telecommunication and collaboration.  ### What types of VoIP software exist? Five types of VoIP services are available in the market for interested buyers.  - **Residential VoIP services:** The landline phone is linked to a Wi-Fi modem via an adapter to make and receive internet calls. Charges are set according to different plans. Example: VoIP.com and Lingo. - **Device-based VoIP services:** To make free calls within the United States involves purchasing a VoIP device from a service provider and connecting it to an already-owned device. This removes the requirement for equipment other than a conventional landline phone and a monthly fee. Example: MagicJack and Ooma. - **Software-based VoIP services:** This is the most commonly used VoIP service. It requires a web-based application online or installed PC software. It’s then used via the computer's audio input and output devices. Example: Skype and Zoom. - [Mobile VoIP services](https://www.g2.com/categories/voip/f/voip-number) **:** Mobile VoIP is an application installed on mobile phones, allowing call access from anywhere with a reliable internet connection. Example: WhatsApp and Google Hangouts - **Business VoIP services:** The two VoIP choices for businesses are on-premises and cloud-based. Both offer far more cost-effective communication options than traditional landlines and have several valuable features. These include video and audio conferencing services, screen-sharing, interactive voice response, automated attendants, call queues, and call reports. These often expandable features come with comprehensive technical assistance. ### What are the benefits of VoIP software? - **Cost-effective:** An important advantage of VoIP technology is its low-cost hardware and software. This also decreases the need to buy more smartphones and or other gadgets. - **Reliable:** While traditional or regular phone systems can be prone to failures, [unified communication systems (UCaas)](https://www.g2.com/categories/ucaas-platforms) are often backed by multiple data centers, preventing an outage. Even if a business has issues with its internet connection, incoming calls can always be routed to mobile devices, even if the power or internet connection fails. - **Flexibility:** Users of VoIP systems can add and remove phone lines as required, and unlike traditional landline phone systems, removing or adding VoIP lines requires little effort and time. - **Integration:** IP phone systems integrate seamlessly with several existing business platforms. Many VoIP systems, for example, integrate with [customer relationship management (CRM)](https://www.g2.com/glossary/crm-definition) tools, benefitting both large and small enterprises. Businesses can reap the benefits of VoIP software without modifying current applications or IT infrastructure. - [Remote access:](https://www.g2.com/glossary/remote-access-definition) VoIP makes calling from anywhere using any device possible. This is becoming more important with remote work. Every user in the VoIP system has a unique [VoIP number](https://www.g2.com/categories/voip/f/voip-number) assigned to them. Using this number, the user can place and receive calls in the office or from home. VoIP software can be used on any mobile device, including phones and laptops across Apple and Microsoft. - **Advanced features and settings:** VoIP can offer premium company management services such as auto attendants, [call recording](https://www.g2.com/glossary/call-recording-definition), and call queuing. With custom VoIP services, companies can design a system to match their needs.  ### What are the challenges with VoIP software? - **Network dependency:** VoIP tools require a reliable network infrastructure for successful integration. VoIP relies on an internet connection to exchange voice data packets, and network failures can significantly impact call quality and reliability. Businesses should assess the stability of their network infrastructure and identify potential bottlenecks such as insufficient bandwidth, network overload, or unreliable connections. ** ** - **Bandwidth and internet connection:** Insufficient bandwidth or inconsistent internet access while using VoIP solutions leads to poor phone service, failed calls, and latency issues. Working with an internet service provider (ISP) that provides dedicated bandwidth or employing traffic prioritization techniques such as quality of service (QoS) can enhance VoIP speed. - **Security and firewall configuration:** VoIP deployments are prone to eavesdropping, toll fraud, denial-of-service attacks, and other security issues. Robust security strategies such as [encryption](https://www.g2.com/articles/what-is-encryption) protocols, firewalls, and intrusion detection systems must be implemented to protect VoIP networks. Since configuring these can be challenging, businesses must work with IT specialists or VoIP service providers to ensure correct firewall settings and security best practices are implemented. - **Power supply and backup:** Unlike traditional private branch exchange (PBX), VoIP requires a consistent power source. Power outages can render VoIP systems inoperable, causing communication routes to be disrupted and company operations to suffer. Power outages can be reduced by deploying uninterruptible power supply (UPS) devices or backup power generators. Furthermore, organizations should consider establishing [failover](https://www.g2.com/articles/failover) solutions, such as automated call routing to mobile devices or alternate sites, to ensure ongoing availability during power outages. - **Staff training and user adoption:** Effective training and user acceptance approaches are essential when adopting a new communication system. Employees may be inexperienced with VoIP systems instead of traditional phone systems, resulting in reluctance or difficulties adapting to the latest technology. In addition, due to protocol differences, data formats, or compatibility issues, integrating VoIP systems with existing corporate applications may be problematic. Provide substantial training sessions, user manuals, and regular assistance to employees using VoIP solutions.  ### What are the common features of VoIP software? VoIP provides a variety of features that facilitate communication. While specific features differ between providers and plans, the following are some common features found within UCaaS platforms and VoIP: - **Phone calls:** VoIP telephony allows users to place phone calls online. As a result, organizations can benefit from a low-cost, dependable, and portable solution. Internet calls are ideal for businesses with remote or field employees. - [Instant messaging](https://www.g2.com/categories/voip/f/instant-messaging) **:** Users of VoIP software can send and receive instant messages over the internet, which benefits customer support and internal communication. Employees can discuss an action item or touch base informally via texting, improving cooperation, productivity, and team engagement. - [Screen sharing](https://www.g2.com/categories/voip/f/screen-sharing) **:** VoIP software allows users to share screens in real-time, saving time and increasing productivity. Screen sharing is often used for collaboration and presentations, which is helpful for hybrid and remote workers. - **Call monitoring:** VoIP software allows businesses to monitor, record, and track calls, helping companies simplify customer service and enhance performance. - **Caller ID:** VoIP service providers display the name and phone number of incoming callers, allowing users to see who is calling. - [Video conferencing](https://www.g2.com/glossary/video-conferencing-definition) **:** Users can utilize VoIP software to make video calls via the Internet, which can lower operational and travel expenses by eliminating the need to travel for meetings. Video conferencing also benefits users by boosting distant worker engagement and cooperation. - **Desk-to-desk calls:** VoIP software enables users to contact one another through mobile phones and landlines. This helps maintain communication flow, which is important when multiple users handle a single call. For example, a call center would benefit from VoIP technology as transferring customers on time would be much easier.  - [Conference calls](https://www.g2.com/articles/conference-call) **:** Users can host conference calls – which enables multiple users to make phone or video calls over the internet at once. This is essential for team collaboration and communication with remote workers. - [VoIP phone number](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2144) **:** VoIP telephony offers users a unique phone number that can be dialed anywhere. Unique numbers are great for businesses that don’t have a landline but want to have a number that reflects their location. Many VoIP providers will also offer the following features:  - [VoIP providers with software pairing capabilities](https://www.g2.com/categories/voip/f/software-pairing) - [VoIP providers with automated attendant capabilities](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2143) - [VoIP providers with browser extension capabilities](https://www.g2.com/categories/voip/f/browser-extension) - [VoIP providers with hold music capabilities](https://www.g2.com/categories/voip/f/hold-music) - [VoIP providers with individual download capabilities](https://www.g2.com/categories/voip/f/individual-download) ### VoIP software pricing A VoIP phone system typically costs between $25 and $35 per line monthly. Call recording, toll-free lines, and equipment rentals are optional extras.  These expenses can be divided into "recurring" and "one-time" charges. Subscription fees and per-user or per-line prices are the most common recurring expenses, whereas setup and equipment costs are often one-time expenses. Call forwarding, voicemail, and domestic calling are common VoIP features included in the standard subscription rates. It is expected to have unlimited outgoing and receiving calls across the country. Advanced features such as CRM integration, complex analytics, unlimited calling, international calls, and premium customer support will entail extra charges. Defining and budgeting for the fundamental components of business operations is critical. ### How to choose the best VoIP software? When purchasing a VoIP solution, it is crucial to determine if an on-premises or cloud-based solution is better suited for the business. Cloud-based or hosted VoIP software typically requires no additional hardware and delivers calls to phones installed at the business, but it comes with a higher monthly cost than onsite VoIP options. Furthermore, most cloud-based VoIP products offer mobile applications that integrate with business phones, allowing users to make and receive calls using a data connection while traveling. On-premises or onsite VoIP systems require supplemental hardware that must be purchased upfront. Still, it can compensate for this by offering a lower monthly cost, additional security, and more flexibility during setup. Onsite VoIP systems need an IP-PBX and a public switched telephone network (PSTN) gateway device to function correctly. The IP-PBX routes calls to the correct phones on the web, while the PSTN gateway device converts calls from the analog voice signals of the PSTN to digital signals for the IP-PBX and back, as necessary. Whether a company is just starting to explore VoIP software or is looking for a more appropriate solution for their needs, [G2](https://www.g2.com/) can help inform buyers of the market and assist them in selecting the best software product for their business. #### Requirements gathering (RFI/RFP) for VoIP software A buyer should assess the needs of their organization when deciding on the kind of VoIP software to purchase. Does the organization already use this kind of software? Is this the first time the organization will be using VoIP software? If that’s the case, buyers must determine how they plan to implement this software and what features the organization will need.  Some points to consider are: **Company size ** Buyers will need to ensure that the products they are looking at will suit the size and needs of the organization. Ensuring the product has the appropriate flexibility and scalability to adapt to changing conditions is essential when purchasing software. **Integration requirements** Buyers must know which business systems require integration with a new VoIP system beforehand. For example, will the product need to be integrated within existing systems, such as CRM or ERP platforms? Some VoIP products may come with [application programming interfaces (APIs)](https://www.g2.com/glossary/api-definition) for integration with specific software. However, other phone systems do not offer this capability. #### Compare VoIP software products **Create a long list** The first step to finding the perfect software solution is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must-haves or requirements for the buyer. G2.com provides information about the best VoIP software, allowing buyers to filter options and user reviews to help narrow the product list to a more relevant selection. **Create a short list** Shortlisting software products is an essential step in buying. While it may be daunting to filter through various products, users can get help by utilizing [G2’s compare](https://www.g2.com/compare) feature. This feature will take products of choice and display them side by side so the buyer can quickly determine which software ticks the essential boxes on the list.  **Conduct demos** Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. Buyers should have a business scenario ready to test the product thoroughly. Additionally, buyers should inquire about cost, vendor support, and any concerns about the product. #### Selection of VoIP software **Choose a selection team** VoIP software is efficient and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments (such as IT, management, sales, etc.) and seniority levels to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs.  **Negotiation** Once the selection team has narrowed their software picks, it’s time to discuss customization options, pricing, and the type of support the vendor needs. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase.  **Final decision** Before making the final decision on a product and moving forward with a purchase, utilizing a free trial and conducting a last demo can give a buyer an additional sense of security and confidence when making a final decision. ### Software and services related to VoIP software - [Audio conferencing software:](https://www.g2.com/categories/audio-conferencing) Audio conferencing software uses a hosted voice connection for communication. These are valuable tools for huge communication parties since they host conversations among large groups. They also make international calls easier by giving regional dial-in numbers, eliminating the need for international phone plans.  - [Video conferencing software:](https://www.g2.com/categories/video-conferencing) Video conferencing software allows online communication via audio meetings, video meetings, and seminars with built-in features such as chat, screen sharing, and recording. These applications improve cooperation, save travel costs, and facilitate long-distance or international communication. Employees at all levels of a business can use video conferencing systems to plan or attend virtual meetings with coworkers, corporate partners, or customers – anywhere in the world. - [Webinar platforms:](https://www.g2.com/categories/webinar) Webinars essentially involve a conductor and an audience. The audience size might range from a small staff training to a large-scale TED lecture. Webinar platforms assist in the creation of presentations that adhere to business brand rules while offering customization. These platforms make it effortless for companies, schools, and other professionals to exchange information and connect with their audiences without being physically present.  - [Internal communications software:](https://www.g2.com/categories/internal-communications) Internal communications software offers users [instant messaging systems](https://www.g2.com/categories/business-instant-messaging) that enable direct and group conversations within a company. These tools are designed to be simple and accessible, allowing for fast communication among team members. Business messaging technologies make communicating with coworkers as simple as texting friends on social media or via SMS. Most internal communication solutions include emojis and GIF support to encourage genuine and natural workplace discussion. However, some internal communication offerings have recently added limited VoIP functionality to their products for extra channel coverage. ### What are the most reliable VoIP systems for office communications? Here are some of the most reliable VoIP systems to ensure smooth and consistent office communications: - [RingEX](https://www.g2.com/products/ringex/reviews) delivers enterprise-grade call quality and unified communications, making it a dependable choice for office teams across locations. - [Nextiva](https://www.g2.com/products/nextiva/reviews) offers a highly stable VoIP platform with built-in team messaging and call routing tailored for office workflows. - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, AI-powered transcriptions, and seamless integrations to keep office communications efficient and context-aware. - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) provides a reliable cloud phone system with intuitive admin controls, ideal for office teams managing hybrid or remote setups. - [Ooma Office](https://www.g2.com/products/ooma-office/reviews) designed for small to mid-sized offices, it offers easy setup and consistent call quality without heavy IT requirements. ### What are the top-rated VoIP providers for tech startups? Here are some of the best VoIP providers tailored to meet the fast-changing needs of tech startups and [small businesses](https://www.g2.com/categories/voip-providers/small-business): - [OpenPhone](https://www.g2.com/products/openphone/reviews) is built for startups. It offers flexible VoIP features, such as shared numbers and CRM integrations, to streamline team communications. - [Aircall](https://www.g2.com/products/aircall/reviews) provides scalable VoIP with strong app integrations, making it ideal for sales and support teams in fast-moving tech startups. - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, messaging, and AI-driven transcription tools to help startups stay organized and responsive. - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) offers powerful outbound calling and automation features that empower growth-focused teams to engage users globally. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) is optimized for customer-facing teams, and it delivers reliable call quality and performance analytics to support startup scaling. ### VoIP software trends #### 5G networks will become mainstream 5G networks, also known as fifth-generation wide-area wireless networks, have the potential to alter internet connectivity. It improves communication speeds and reaction times while minimizing call jitter and data packet loss during data transfer. As a result, users will have a faster broadband internet connection, lightning-fast surfing speeds, and expanded network capabilities. #### Smart VoIP assistants  Because of ongoing breakthroughs in language processing, [virtual assistants](https://www.g2.com/glossary/virtual-assistant-definition) are now more intelligent than ever. By automating routine communication chores, VoIP assistants can help users focus on more attention-demanding obligations. In terms of customer service, intelligent assistants can help speed up and increase the quality of conversations. Furthermore, when it comes to internal communications, modern VoIP assistants can record and transcribe meetings on the fly, reducing the time spent on back-office activities. Reviewed and edited by [Shanti S Nair](https://in.linkedin.com/in/shanti-nair-b75075164)