Chattermill Reviews & Product Details

This tool has helped me gain a deeper understanding of my current situation at work and beyond. It is very helpful and feels like a professional resource that supports me in moving forward. The ease of use, ease of implementation and I use it a lot. The customer support is great too Review collected by and hosted on G2.com.

I have nothing negative to say about it. The product allows me to do exactly what I need, and it also provides the information I require. Review collected by and hosted on G2.com.

It finally gives us a proper, unified view of what members are saying, without having to dig through ten different systems. The dashboards are great for spotting trends fast, and I love how we can slice things by themes like onboarding or matching to see what’s actually driving sentiment. It’s also been a genuinely collaborative partnership — their team’s been proactive in helping us tailor it to how we work and link insights directly to business outcomes. Review collected by and hosted on G2.com.

It can still feel a bit clunky to find really specific feedback, especially when you’re hunting for niche themes Review collected by and hosted on G2.com.

quick way to reference reviews, ability to filter down and see as much detail or less as you want. Review collected by and hosted on G2.com.

I've notice data accuracy is not great, at times data will change from one month into the other. Also I hate that i cant export data in a way that's ready to be leveraged on excel. Also, report making tool needs a lot of work. Layouts are always tricky to manage, noticed specially challenging when dealing with tables, were you cant modify the width of columns, also colours for each series are limited, and cant be customized; wich brings me back to the fact that...on one hand you dont facilitate exporting the data to quickly levarage it on excel/sheets, that would indicate high level of confidence on your own reports/dashboards, but as a constant user i know that's not the case.

Also the sentiment algorithm is innacurate, at times it will pick negative sentiments, where I read the review there's nothing that indicates a negative sentiment towards the product. Finally would love to add a word map or word count as visualization options for the data.

Again, if you don't excel at exporting data, then excel at reporting/dashboard experience, today there's gaps in both. Review collected by and hosted on G2.com.

This tool is very practical for gaining insights into our customers, which helps us enhance our services. I especially appreciate the summaries generated by the AI.

Interface Very easy to use Review collected by and hosted on G2.com.

The colors used in the charts could be improved, as they are not very appealing. Additionally, I find the amount of information presented to be overwhelming. Review collected by and hosted on G2.com.

Chattermill makes it really easy to manage your customers and their reviews. It helps in providing a better and exceptional service to the customers. For the internal stakeholders, it has great features like sentiment analysis which helps in making better product changes and business decisions. It is seamless to implement in a new team, and integrates easiliy with other existing tools. All our customer reviews are managed through chattermill on a daily basis. Review collected by and hosted on G2.com.

There is nothing as such abou the product that I dislike. I love the customer support as well. The UI/UX is great but can be improved a bit. Review collected by and hosted on G2.com.

Chattermill is extremely useful because it allows you to closely monitor customer feedback and track your performance over time. This makes it easier to pinpoint areas that need improvement and helps you work towards achieving the highest level of customer satisfaction. Being able to check daily easily to use. Review collected by and hosted on G2.com.

There is nothing I dislike; I truly enjoy every aspect. Review collected by and hosted on G2.com.

Data extraction, as well as being able to filter with tools such as themes and phrases for specific categories. On the recent features, new AI capabilities are enabling teams to save a lot of time on summarizing customer trends and feedback, while the soon to be released Copilot feature adds Chat-GPT like elements to the tool. Review collected by and hosted on G2.com.

Lack of report personalisation can sometimes be an issue: even though the tool is easy to use and does report fast, periodically, when you want to modify some aspects of the preestablished graphs. Review collected by and hosted on G2.com.

You can get all the information you need from different sources (ex. Airbnb, booking, google, our own, etc) in just one place.

Thanks to the mutiple filters, you can find what you need more efficiently. Review collected by and hosted on G2.com.

Sometimes the filter don't work as they should.

I think you could still work on the sentiment one, because it is not as accurate as it could be. Review collected by and hosted on G2.com.

Chattermill makes it super easy to gather feedback everywhere, take my unstructured data and actually make sense of it. Sentiment analysis is one of the coolest features and I've been using whenever I need to have a general sense of our customer feedback Review collected by and hosted on G2.com.

Learning curve is a bit high, so understanding all data might take some time. Some contextual help would be very helpful (maybe tutorials or suggestions). Review collected by and hosted on G2.com.

You’re able to find where the opportunities lie for your business and more specifically with direct customer feedback. It’s helped improve how we service our clients to continue to impact the growth of our business Review collected by and hosted on G2.com.

The layout of the emails that connect you to the feedback of your clients. It would be nice to directly link the website and make it move interactive Review collected by and hosted on G2.com.