--- title: Chattermill Reviews meta_title: 'Chattermill Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 238 reviews by the users' company size, role or industry to find out how Chattermill works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 238 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Chattermill Reviews **Vendor:** Chattermill **Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) **Average Rating:** 4.4/5.0 **Total Reviews:** 238 ## About Chattermill Chattermill is the AI-native customer experience intelligence and Voice of Customer (VoC) platform designed to help organizations effectively unify and analyze their customer feedback across any channel. By leveraging advanced AI technology, Chattermill empowers businesses to extract meaningful insights from diverse data sources, including surveys, reviews, support tickets, conversations, and social media interactions. This comprehensive approach enables companies to identify recurring issues, understand customer pain points, and drive product improvements with confidence. Targeted primarily at customer-focused teams, Chattermill serves a wide range of industries, including e-commerce, hospitality, and retail. Organizations like Uber, HelloFresh, Booking.com, Tesco, JustEat, and H&M utilize Chattermill to transform their customer experiences and foster business growth. The platform is particularly beneficial for Customer Experience (CX) and Voice of Customer (VoC) teams, as it allows them to pinpoint factors affecting customer satisfaction and loyalty. Additionally, Product and UX teams can prioritize enhancements based on genuine customer needs, while Support and Operations teams can identify recurring issues before they escalate into larger problems. One of Chattermill's key features is its powerful AI analytics capability, which enables the extraction of actionable insights from unstructured text feedback. This functionality allows businesses to uncover clear trends and patterns that inform strategic decision-making. By providing clarity and insights, Chattermill helps organizations improve their products and services, ultimately leading to increased customer satisfaction. The platform's ability to consolidate and scale voice-of-customer analysis also benefits Insights and Data teams, making it easier to manage and interpret large volumes of feedback. Chattermill stands out in the feedback analytics category due to its commitment to delivering deep, actionable insights rather than just surface-level metrics. This focus on understanding customer sentiment allows organizations to make informed decisions that enhance their overall customer experience. The platform has received recognition from G2, being named a Grid Leader and Momentum Leader in Feedback Analytics Products, among other accolades. These distinctions highlight Chattermill's effectiveness and user satisfaction within the competitive landscape of customer feedback solutions. For organizations looking to deepen their understanding of customer experiences and drive meaningful improvements, Chattermill offers a robust solution that integrates seamlessly into existing workflows. By harnessing the power of AI and comprehensive feedback analysis, businesses can navigate the complexities of customer sentiment and foster lasting loyalty. ## Chattermill Pros & Cons **What users like:** - Users find Chattermill's **ease of use** exceptional, enabling quick access to valuable insights without extensive training. (26 reviews) - Users value the **real-time feedback management** of Chattermill, enhancing their ability to respond swiftly to customer reviews. (24 reviews) - Users value the **clarity of customer insights** from Chattermill, enabling informed decisions and improved service strategies. (22 reviews) - Users value the **actionable insights** generated by Chattermill, which greatly enhance service quality and decision-making. (21 reviews) - Users appreciate the **cleanliness and organization of reviews** in Chattermill, enhancing the analysis of customer feedback. (17 reviews) - Users value the **insights analysis** of Chattermill for its clarity and ease in understanding customer feedback. (17 reviews) - Intuitive (14 reviews) - Customer Support (13 reviews) - Helpful (12 reviews) - Improvement (11 reviews) **What users dislike:** - Users find **insufficient information** in Chattermill, noting a steep learning curve and a need for better guidance. (8 reviews) - Users find the **interface not intuitive** , making it challenging to access insights and create dashboards efficiently. (7 reviews) - Users note that the **AI limitations** hinder insights and guidance, affecting the overall analytical experience. (6 reviews) - Users experience **inaccuracy** issues with Chattermill's AI, leading to misclassifications and unreliable insights at times. (6 reviews) - Users find the **complex usability** of Chattermill challenging, especially for occasional users and new adopters. (5 reviews) - Filtering Issues (5 reviews) - Users feel that the **customization options are limited** , hindering the overall effectiveness of Chattermill’s dashboards. (4 reviews) - Users find the **interface design poor** , feeling it is busy and unintuitive, complicating the analysis process. (4 reviews) - Poor Understanding (4 reviews) - Sentiment Analysis (4 reviews) ## Chattermill Reviews ### 1. Understanding our Customer Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Steve C. | NPS Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2019 **What do you like best about Chattermill?** Chattermill helps us easily understand and keep track of our key customer experience drivers. It allows us to keep our surveys short since we can get reliable insights out of free text feedback rather than asking questions covering every element of the customer experience. The team has always been flexible in setting up new feedback channels for us. **What do you dislike about Chattermill?** There is a trade-off between granularity of themes and accuracy, which is sometimes difficult to manage with our internal users. We've also had some accuracy issues with non-English comments, but Chattermill has worked with us on a few occasions to address these, either through improved translations or adjusting their comment tagging model, and these are now on par with English-language feedback. **What problems is Chattermill solving and how is that benefiting you?** We use Chattermill's text analytics to adjust our existing products, identify opportunities to develop new ones, and improve our supply chain. ### 2. Powerful engine for uncovering insights within text data **Rating:** 4.5/5.0 stars **Reviewed by:** Alex G. | Speaker, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2019 **What do you like best about Chattermill?** The Chattermill algorithms worked really well with our customer comments data right out of the gate. On top of that the team is great to work with - very responsive, proactive and sharply focused on helping my tea succeed. **What do you dislike about Chattermill?** The UI can use some usability help, specifically the NPS dashboard, but it is work in progress and the team will get there, I am absolutely sure. **What problems is Chattermill solving and how is that benefiting you?** Unlocking insights hidden in thousands of customer comments. Already, the organization is more focused on what our customers have to say. **Official Response from Mikhail Dubov:** > Thank you, Alex! It's an honor working with you and the team at Zappos. ### 3. Good platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2020 **What do you like best about Chattermill?** Is clear ans straightforward. Charts are very helpful. **What do you dislike about Chattermill?** Sometimes the comments are not translated or filter in the right channel. **Recommendations to others considering Chattermill:** . **What problems is Chattermill solving and how is that benefiting you?** NPS, customers loyalty, product & service feedback and improvements. ### 4. Great company, Great service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2019 **What do you like best about Chattermill?** The team at Chattermill is the best in the business. They are always willing to go above and beyond to find a solution to your problems. They're always open to feedback and I've seen them take my feedback and put it to action. **What do you dislike about Chattermill?** There are some limited capabilities to the platform, such as not being able to analyze chat transcripts **Recommendations to others considering Chattermill:** If you're looking for a text analytics product to kick off your insights program - Chattermill is a great start. They're always open to listen to feedback and are always making the product better. **What problems is Chattermill solving and how is that benefiting you?** It's a great tool for organizing all of your feedback data and using it as a way to get all of the data into our data warehouse for further analysis. ### 5. Using it every day to improve customer satisfaction and implement product changes. **Rating:** 4.0/5.0 stars **Reviewed by:** Cornelia B. | Product Operations Intern, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2019 **What do you like best about Chattermill?** Easy to use platform, with clear structure. **What do you dislike about Chattermill?** Translation services still have a lot of space for improvement. As well as granularity of tagging could still improve. **What problems is Chattermill solving and how is that benefiting you?** limit manual comment reading. Time saver for employees, so cost saver in the end. ### 6. Excellent UX and great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Enrique O. | Data Scientist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Chattermill?** How user friendly the Chattermill platform is! **What do you dislike about Chattermill?** I wish some of the data visualizations/dashboards could be downloaded in a CSV format that segmented the values in the way they appear in the visualizations - as opposed to, for instance, being restrited to a crosstab format. **What problems is Chattermill solving and how is that benefiting you?** Chattermill helps us track what customers want, and therefore helps us deliver to them the best customer experience there is. Specifically, we've used Chattermill to ground all teams with visiblity on the recipe score performance of our weekly menus. A huge boon to us, because not only does it help us inform future menus, but it helps validate all the hard work our teams do when we see positive sentiment from our customers! ### 7. Easy way to get quick customer feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2019 **What do you like best about Chattermill?** As a researcher, I'm often looking for short quotes from customers to back up my findings. It's a really useful tool for this, and can make results feel more real **What do you dislike about Chattermill?** I have only used it on a basic level yet. There seems to be a lot you can do with the tool but it's a little overwhelming and looks complicated to set up **What problems is Chattermill solving and how is that benefiting you?** It's serving the purpose I need for now ### 8. Innovative and Collaborative **Rating:** 4.5/5.0 stars **Reviewed by:** Julio R. | Program Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about Chattermill?** The ability to analyze customer sentiment quickly and accurately, as well as categorizing it in easy to digest themes has helped us uncover trends and make more insightful changes in our business. Your team (shoutout to Junior and Mariana!) is a pleasure to work with and are always willing to help us through our journey. **What do you dislike about Chattermill?** It takes a while for the 'machine' to learn our business and customer base, and in turn tag comments correctly. We recently launched v2 of our instance and I've noticed a significant increase in accuracy, especially in identifying neutral sentiment. **Recommendations to others considering Chattermill:** The team is super friendly and always looking for ways to partner in finding new innovative solutions for our problems. 10/10 would recommend! **What problems is Chattermill solving and how is that benefiting you?** It's made it easier for us to bring our users to the forefront by introducing new customer-focused metrics (customer sentiment). We're also trialing Chattermill Helper which is helping us automate some of our internal tasks. ### 9. I can't imagine doing my job well without Chattermill **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2019 **What do you like best about Chattermill?** The Chattermill tool is clearly built by people who genuinely understand the value of customer feedback, and understand the problem they're solving. Taking an AI approach to customer feedback is pretty revolutionary, and the team are always a delight to work with. **What do you dislike about Chattermill?** In the beginning I had a bit of a learning curve around where to find certain reports, how to filter for exactly what I was looking for, and kind of basic intuitive UX friction, but once I got the hang of it, it didn't require much thought. I would say this seems like a quick win to smooth out some friction just navigating the breadth of value Chattermill offers. **Recommendations to others considering Chattermill:** Try it! **What problems is Chattermill solving and how is that benefiting you?** At my company, it's easy for the voice of the customer to be dismissed or shot down because "you don't have data to back that up." Chattermill has helped me get alignment on strategic recommendation that are in the best interest of our customers (versus faster profits) because I can tie quantified sentiment through to impact of action taken. That in itself is a USP that every Product Marketer needs in their toolkit. ### 10. Chattermill is a very powerful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Yann Ber L. | Senior Representative Customer Service Excellence, Professional Training & Coaching, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2019 **What do you like best about Chattermill?** Chattermill helps solving one of the main issues of manual data analysis: categorization not only by one arbitrary item but by adding different tags. In combination with the customer sentiment score, it allows to cross-reference issues from different angles. It is also easy to set dashboards for targeted teams and help them follow up on the chosen topics **What do you dislike about Chattermill?** The interface around the filters could be more practical: if one theme is selected, the results for another are discarded. This is a shame because it might have made it easier to associate different themes in order to aggregate data **What problems is Chattermill solving and how is that benefiting you?** Communication issues between our staff and the customer Product quality Booking process etc. ### 11. Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua C. | Spanish Customer Support Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2019 **What do you like best about Chattermill?** I work a lot with Latin American customers and Chattermill helps me understand them better, specially when it comes to building our product for them **What do you dislike about Chattermill?** Not sure if they have this already, but training videos would be great **What problems is Chattermill solving and how is that benefiting you?** I am solving products with our current product and gathering feedback from our customers to offer new products they want based on their needs ### 12. Helping Better Serve our Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Chris H. | Customer Service, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2019 **What do you like best about Chattermill?** I have loved using Chattermill, from identifying trends in our customer base, to seeing where the pressure points are, it allows us to better prepare for what Customers want and need from us and strategize accordingly. Most importantly it allows for really in depth segmentation of our customers so we can see those needs and desires really nailed down. **What do you dislike about Chattermill?** There is definitely a learning curve to Chattermill that can take some time for people new to learn. **Recommendations to others considering Chattermill:** Keep on going **What problems is Chattermill solving and how is that benefiting you?** Finding who our customers are and what their stories are. We're benefiting from getting a better picture of our customers. ### 13. Great tool to stay tuned with user feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Petra C. | Senior Marketing Manager, Lifecycle Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2019 **What do you like best about Chattermill?** The fact that Chattermill draws user feedback from all of our different resources in one place, analyses the sentiment and groups them accordingly is super insightful but also a massive time saver. Also love the fact that we can access all feedback, tickets and comments in the original language, which allows us to pick up on any subtleties that might get lost when translated into English. **What do you dislike about Chattermill?** The clustered topics are not always 100% correct, but you can tag comments manually, which allows the machine to improve its algorithm. **What problems is Chattermill solving and how is that benefiting you?** Product issues, need for feature education, bugs, coverage ### 14. Sentiment scoring and tagging work well **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about Chattermill?** I like that Chattermill gives you powerful tools for segmenting and tagging customer feedback data, as well as the sentiment scoring - it allows you to quickly pull relevant data on a particular topic, set of customers, etc. Its very intuitive and easy to use. **What do you dislike about Chattermill?** I'd love something more proactive - as it is I tend to use chattermill when I have a specific problem to explore. More proactive notice would be helpful! I could really use some alerts when there is a change in the volume of a particular issue (positive or negative), or would like to see some emerging trends. We also have challenges getting a particular customer segment to respond, so some sort of way to push or promote outreach to a particular segment would be helpful. **What problems is Chattermill solving and how is that benefiting you?** Primarily used as a reactive investigation tool, when we see that there are trends in the data - although generally research using chattermill tends to happen when we identify a problem in another part of the business. We have used it to: - Learn about customer problems with service, physical products, the online experience - Look at customer requests for new products, services and features - To a minor degree, look at trends over time (although as noted above this requires us to be proactive in seeking out this data) ### 15. A tool we will continue to use every day **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2019 **What do you like best about Chattermill?** Chattermill has transformed our ability to use real customer feedback to tailor our user experience across the site and within our app. The Metrics tool allows us to look at the data on a high level and pin point certain periods where we are seeing more feedback under a certain theme. **What do you dislike about Chattermill?** Make it a little easier to add or change the theme of a customers comment if it suits another one better. **What problems is Chattermill solving and how is that benefiting you?** We've been addressing issues which occur at specific points in our funnel. Chattermill helps us to look at what the previous status was before a customer cancelled so we can see where they're likely to drop off. ### 16. Excellent visual aggregator of customer mood and need **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about Chattermill?** The level of granularity and "surfaceability" of qualitative feedback, coupled with the effective aggregation of quantitative customer feedback into both comparable metrics makes Chattermill a really useful tool for regular review and better understanding of customer product feedback. **What do you dislike about Chattermill?** It sometimes feels like there's a few too many clicks to drill down to the individual feedback and source, but I appreciate that due to the breadth of data this is probably unavoidable. More obvious dashboard personalisation or a wizard for onboarding could be useful. **Recommendations to others considering Chattermill:** Take the time to personalise the dashboards and implement correct segmentation into your product's surface areas to maximise the value you get from the tool. **What problems is Chattermill solving and how is that benefiting you?** We've struggled in the past to have a unified space where we can all review the feedback and metrics across the product surface area for all team members. Now we have that. ### 17. Good platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2019 **What do you like best about Chattermill?** Language options, Charts, Friendliness. **What do you dislike about Chattermill?** There is nothing specific I dislike about Chattermill **What problems is Chattermill solving and how is that benefiting you?** Customers feedback help me to understand how website works and what improvements should made. ### 18. Great tool to quickly get insights from customers **Rating:** 4.0/5.0 stars **Reviewed by:** Guilherme S. | Senior Product Designer, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Chattermill?** Doing qualitative analysis is hard when you have a lot of customers' comments to go through. Chattermill makes it a lot easier for us to automatically categorise and understand what are the biggest pain-points in our product. **What do you dislike about Chattermill?** Personally I don't have many dislikes. I'm not responsible by importing the data to Chattermill but I remember someone saying that it wasn't so easy to get new data sources plugged in. But I'm not sure **What problems is Chattermill solving and how is that benefiting you?** Bringing the voice of the customer to our product decisions. Identifying pain-points to improve the product. Identifying possible errors and tagging the people who can act on it. ### 19. Useful Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Shawn C. | Data Scientist, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about Chattermill?** It's really useful for us to aggregate all of this data in one place. It saves a lot of time to being able to see it all in one place. Additionally the API is useful for when the UI doesn't get it done. **What do you dislike about Chattermill?** As a developer I wish the API documentation was better and more detailed. It seems like a V1 but in future developments it be great to beef that up a bit. **Recommendations to others considering Chattermill:** If you need to get a picture of the customer voice it's a great tool **What problems is Chattermill solving and how is that benefiting you?** Getting a sense of the customer view across all of our markets ### 20. Excellent tool that drives value but still has opportunity to improve functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about Chattermill?** The sentiment analysis is such a valuable metric that is completely missed when looking solely at an NPS/CSAT score alone. The dedicated account representative is really appreciated and helps to clarify any confusion. System& team flexibility to try and accommodate needs is great. **What do you dislike about Chattermill?** Reporting is fairly basic at this point and really encourages you to push the data outside of Chattermill to another visualization tool. Recommending new features/functionality hasn't been as proactive as I might like however I love that they're starting to put out content, this will help to uncover potential value that other users may be utilizing that we weren't aware existed. **What problems is Chattermill solving and how is that benefiting you?** We have been using the tool to identify parts of our product or the customer journey that are creating pain or delight in the overall experience. ### 21. Very helpful for customer happiness **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Chattermill?** The text analysis was particularly helpful, as it allowed us to proactively address issues with our service and make sure we were serving our customers as well as possible. **What do you dislike about Chattermill?** The biggest downside was that it is a relatively new product and some features weren't completely built out, but I expect this will change as they grow. **Recommendations to others considering Chattermill:** Be sure to make full use of the text parsing features, as they really set it apart from competitors. **What problems is Chattermill solving and how is that benefiting you?** Chattermill was incredibly useful in allowing us to slice and dice our customer happiness scores across products and geographies in order to identify areas for improvement. It also gave us an extra touchpoint with customers that allowed us to collect feedback and improve our experience. ### 22. Interesting product; lovely team **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about Chattermill?** Offers a unique product that can quickly and consistently analyse the many different data points we send over. **What do you dislike about Chattermill?** Product development has been a little slow, although the team is always listening to ideas and trying to push new features out. **What problems is Chattermill solving and how is that benefiting you?** Free text analysis on our NPS; Exit and User Satisfaction surveys. Thanks to Chattermill we can understand where positive and negative feedback is coming from and what categories of comments are worthy of our attention or celebration. ### 23. Good content because you see feedback in real life, but not well organised **Rating:** 3.0/5.0 stars **Reviewed by:** Claudia F. | Design Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about Chattermill?** It is very good to see the customer's feedback and you can have very detailed information **What do you dislike about Chattermill?** You can't find past information or create reports. It is not easy to find specific information you are looking for **Recommendations to others considering Chattermill:** Take a training before using it because it is very helpful when you really understand the use of it. If you don't really know how to use it you are missing really valuable information **What problems is Chattermill solving and how is that benefiting you?** Improve customer experience understanding their needs ### 24. Great Real Time Data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2019 **What do you like best about Chattermill?** The team at Chattermill has been so helpful in setting up personal views/reports for my team. The real time data we have access to through Chattermill is crucial for understanding customer shopping behavior. Love the ability to view data in different formats and share with non memebers. **What do you dislike about Chattermill?** Overall have had incredibly positive experience with Chattermill. **What problems is Chattermill solving and how is that benefiting you?** As we are developing new product we always utilize the feedback generated and sorted through Chattermill. Pros/cons of each product is easy to sort through. ### 25. Valuable customer insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2019 **What do you like best about Chattermill?** Chattermill's dynamic analytics tool gives fantastic insight into customer sentiment **What do you dislike about Chattermill?** Integration with Zendesk is a little cumbersome **Recommendations to others considering Chattermill:** Definitely would recommend Chattermill! **What problems is Chattermill solving and how is that benefiting you?** Understanding what frequent trends in contacts allow us to better staff and apply our resources. ### 26. Taking text analytics to the next level **Rating:** 4.5/5.0 stars **Reviewed by:** Rufus W. | Head of insight , Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Chattermill?** Chattermill have moved text analytics on with their product. There’s a bit of manual work up front but after that we’ve found the machine learning algorithm to be one of the best around. **What do you dislike about Chattermill?** It’s a democratic system. So if you are looking for PowerPoint charts of agency analysis perhaps this isn’t for you **What problems is Chattermill solving and how is that benefiting you?** We sift through hundreds of thousands of feedback queries looking for insights into how our customers feel about us ### 27. Really useful tool to understand your customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Chattermill?** The company I work for has tried multiple tools to get some customer feedbacks. Chattermill helps us massively to get some very useful reviews, classified by step in the booking flow so that you can have a quick overview of your customers' feeling. **What do you dislike about Chattermill?** I think it took me some time to understand how the tool was working as there are many functionalities. However, after few days I was really familiar with it and was using it everyday. **What problems is Chattermill solving and how is that benefiting you?** It's helping our product/tech team to understand what kind of optimisations to prioritise, identify and fix bugs and in general, it's helping the business to understand our customers better. ### 28. I don't feel the output is always 100% reliable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about Chattermill?** To get categorization of concerns very quickly in order to make fast decisions in the product. I like the flexibility of different keywords / groupings I can analyse the comments in. **What do you dislike about Chattermill?** Many comments get lost due to different vocabulary usage. The metrics product seems very inflexible and provides me very little value to date. **Recommendations to others considering Chattermill:** not sure **What problems is Chattermill solving and how is that benefiting you?** Prioritization of customer concerns, and planning the next quarter plans for the teams. Planning what concerns to tackle, size and delegate to other teams. See how well some improvements in product have succeeded to remove the detracting comments. ### 29. Great way to gather feedback from your customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Chattermill?** The ability to search and filter for specific segments and for exactly the information I am looking for **What do you dislike about Chattermill?** We sometimes have difficulties gathering input from specific customer segments **What problems is Chattermill solving and how is that benefiting you?** My team is using it to inform design decisions to improve existing products and establish the need for new products. ### 30. Amazing! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about Chattermill?** Very easy to navigate, and super intuitive. I love how easily accessible all the data and how easy it is to integrate our CRM. Really defines being the "voice of the customer" **What do you dislike about Chattermill?** Sometimes customer sentiment can fall into the incorrect bucket or category,. **What problems is Chattermill solving and how is that benefiting you?** Customer sentiment, nps and satisfaction. ### 31. Satisfactory way to read customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Pablo D. | Freelance Product Designer, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2019 **What do you like best about Chattermill?** Being able to filter by word or theme and ease of use **What do you dislike about Chattermill?** Sometimes themed insights don't apply and some translations don't apply well. **Recommendations to others considering Chattermill:** Easy to use, easy to find consumer feedback **What problems is Chattermill solving and how is that benefiting you?** Seeing where our product fails and understanding what our customers need. ### 32. Helps me understand customer problems faster **Rating:** 4.5/5.0 stars **Reviewed by:** Timothy C. | Tim Cameron, Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2019 **What do you like best about Chattermill?** The fact that Chattermill's NPS classification is incredibly accurate and their platform is very fast. **What do you dislike about Chattermill?** I'd like a feature to only read comments I hadn't read before. **What problems is Chattermill solving and how is that benefiting you?** Understanding the themes of our customer's pain points (and the things the like) about using our product ### 33. valuable insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about Chattermill?** the ability to quantify and bring data to historically qualitative customer insights **What do you dislike about Chattermill?** not all categories / tagging is optimal, and as an end user, i don't have much say (i think the admin who set it up for us made the decisions) **What problems is Chattermill solving and how is that benefiting you?** better understanding customer survey data - we're able to quantify sentiment across multiple dimensions, not something we've been able to do at a scalable way before ### 34. An indispensable tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2019 **What do you like best about Chattermill?** Chattermill has revolutionised the way we engage with customer feedback and has made our NPS program so much more insightful and useful. **What do you dislike about Chattermill?** Very little! Chattermill has been a great partner for us. **What problems is Chattermill solving and how is that benefiting you?** Cross functional teams have been able to benefit from aces to real time customer feedback and we’re able to see how our actions impact customer sentiment easily and rapidly. ### 35. Very easy friendly **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about Chattermill?** This is a very powerful tool, able to provide lots of insights which is useful for the company. Highly recommended! **What do you dislike about Chattermill?** There should be some pre loaded data dashboard template to make things easier. Overall this is stil a very good tool. **Recommendations to others considering Chattermill:** Na **What problems is Chattermill solving and how is that benefiting you?** NA ### 36. Good way to do sentiment analysis **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food Production | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2019 **What do you like best about Chattermill?** The fact it splits all of the customer feedback into themes and segments **What do you dislike about Chattermill?** Sometimes the themes are not specifc enough **What problems is Chattermill solving and how is that benefiting you?** We have been able to understand the nps score more effectively and zone in on problem areas ### 37. Good company **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about Chattermill?** Responsive and work with us well, responding to our projects and working with us efficiently **What do you dislike about Chattermill?** nothing so much so far. I've started a project with them in the last few months. Time will tell **What problems is Chattermill solving and how is that benefiting you?** Understanding customer reviews ### 38. Easy to use clean ui **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Chattermill?** Chattermill is a helpful tool which is easy to use and has clean ui. **What do you dislike about Chattermill?** Doesn't segment the data how I would like always **What problems is Chattermill solving and how is that benefiting you?** Easy reporting ## Chattermill Discussions - [What is Chattermill used for?](https://www.g2.com/discussions/what-is-chattermill-used-for) - 1 comment - [View Chattermill pricing details and edition comparison](https://www.g2.com/products/chattermill/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+19%3A30%3A46+-0500&secure%5Bsession_id%5D=9277e233-2945-4aaa-a728-278be22b08b0&secure%5Btoken%5D=6db4b0b8737769e1dd03e74fc86d2a390df3cfde11fab146df3d383670e53efc&format=llm_user) ## Chattermill Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - 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Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Syntax/Part of Speech Parsing **System Management** - Security - System Monitoring **Customization** - Pre-Built Parameterization - Custom Extension - Compositionality **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization ## Top Chattermill Alternatives - [Thematic](https://www.g2.com/products/thematic/reviews) - 4.8/5.0 (43 reviews) - [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) - 4.6/5.0 (494 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews)