# SatisMeter Reviews **Vendor:** SatisMeter **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 39 ## About SatisMeter SatisMeter is a powerful customer feedback tool that helps you keep an eye on customer satisfaction, monitor your product performance, and answer all the questions standing between you and business growth. Utilize different survey templates (NPS, CSAT, CES) to measure satisfaction across multiple touchpoints within the customer journey, or create customized micro surveys to adjust pricing, look at product-market fit, and more. Easily create a survey, set up an event trigger, or target the audience based on their attributes. Then, set a recurring schedule, and review your feedback. Send out surveys from just about anywhere (public website, web app, email, public link, mobile SDK). And achieve anything with your feedback through a range of integrations (Intercom, Slack, Zapier, API, and more). Save time by installing via one-click Segment integration, downloading premade HTML email templates, and running surveys that can automatically switch to a user's language. Unlike many other products on the market, SatisMeter's pricing is based on your success—the number of responses rather than survey displays. SatisMeter plans are feature all-inclusive with unlimited projects, users, and surveys. Best of all, top-tier support services and easy setup make it a favorite of the world's most customer-oriented SaaS companies. So don’t wait—start collecting better customer feedback today. ## SatisMeter Pros & Cons **What users like:** - Users find the **interface easy to use** , requiring no extensive training to navigate effectively. (1 reviews) - Users find the **ease of use** of SatisMeter refreshing, enabling quick adaptation without extensive training. (1 reviews) **What users dislike:** - Users find **exporting issues** frustrating, as each survey must be exported separately, making data extraction tedious. (1 reviews) - Users find the **customer support lacking** , making it difficult to resolve issues and get assistance when needed. (1 reviews) - Users express frustration over **survey issues** , including limited options and difficulties with data extraction and support. (1 reviews) ## SatisMeter Reviews ### 1. Minimal value **Rating:** 2.0/5.0 stars **Reviewed by:** Zina A. | UX Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about SatisMeter?** The interface is rather easy to use without extensive training **What do you dislike about SatisMeter?** lack of options when it comes to building different types of surveys and feedback channels. The pop-up modal is too big and very intrusive. Extracting data is painful because each survey must be exported into a CVS file separately Customer support was not great. It was very hard getting in touch with support when questions rose. **What problems is SatisMeter solving and how is that benefiting you?** It was originally used to gather in product feedback. ### 2. Agent for change **Rating:** 5.0/5.0 stars **Reviewed by:** Hein G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about SatisMeter?** Loving that we implemented Satismeter at my organisation. Really helped to turn the tide in terms of user-centric development. Was easy to set-up and integrate with our data platforms. We use it daily to gather feedback and help steer the organisation in the right direction. Any issues I've had have gotten a quick response. **What do you dislike about SatisMeter?** We also use Productboard, but on the lower plans that doesn't support a direct integration, so we've had to use workarounds for that unfortunately. **What problems is SatisMeter solving and how is that benefiting you?** Getting direct end-user insights from the source and recruiting users for interviews. Makes everything in my life a lot easier. ### 3. Incredible tool **Rating:** 5.0/5.0 stars **Reviewed by:** Beatriz F. | Team Lead Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about SatisMeter?** What I like the most is that it is a very intuitive tool to use and it allows me to have excellent tracking of the NPS obtained. It doesn't require a major integration and can be synchronized with other software. **What do you dislike about SatisMeter?** There is nothing I don't like about this platform. The interface is super simple and provides me with all the information I need in just a few clicks. If I had to add something, it would be that the platform could provide more data, but what is available is more than enough to measure the NPS obtained. **What problems is SatisMeter solving and how is that benefiting you?** It has allowed me to understand my clients and gain a more accurate insight into their status and what they value about our solution. ### 4. Very easy dashboard helping us identify unsatisfied client in an instant! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2023 **What do you like best about SatisMeter?** The weekly email highlighting the review received the previous week allows us to share the info with the most appropriate people internally in a few clicks. **What do you dislike about SatisMeter?** I am missing the language filter to help me with different European regions. **What problems is SatisMeter solving and how is that benefiting you?** It helps us identify happy and unhappy clients to act accordingly. It allows us to spot potential turn and engage incremental revenue calls. ### 5. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Justus F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about SatisMeter?** This is the first company that actually implemented a feature that I requested, instead of the standard answer that they would put my request on the product roadmap. **What do you dislike about SatisMeter?** Export to Google sheets works a bit strange, where it you need to make an adjustment to Zapier per survey, to get the rating exported. **What problems is SatisMeter solving and how is that benefiting you?** Getting a good feeling of how our service is perceived by our customers and partners. ### 6. Incredible Experience with Satismeter **Rating:** 5.0/5.0 stars **Reviewed by:** Matheus G. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2022 **What do you like best about SatisMeter?** Satismeter is intuitive and has a pleasant UX that makes it easy to create surveys. Additionally, it has features and settings that facilitate customer segmentation. It is constantly updated and has support that responds very quickly (a shoutout to Alexia). Suggestion for a new feature: I usually contact detractors and classify the problems, and I miss being able to tag an NPS response and then have a report of the most frequent issues. **What do you dislike about SatisMeter?** I placed my suggestion for improvement in the previous step. **What problems is SatisMeter solving and how is that benefiting you?** What caught our attention was the fair price for startups. We are from Brazil, and tools that charge are usually very expensive. Satismeter helped us with that. Additionally, it helped us implement NPS and CSAT and some micro-surveys that we usually conduct to gather user feedback. I'm sure Satismeter can help me beyond that, but at the moment that's what we are focusing on. **Official Response from Alexia Klie:** > Hello Matheus, Thank you very much for the feedback! We are happy to know that you are enjoying the product. :) Regarding your suggestion, I can already say that we are on the same page: it is part of our roadmap to introduce a tagging system for the Dashboard in 2022! As soon as we have an update on this feature, I will be in touch. Sincerely, Alexia Klie SatisMeter's Customer Success Manager ### 7. SatisMeter helps us organize NPS **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about SatisMeter?** The features I like include the ability to send email surveys! I also like the template concept. I'm looking forward to trying these out some day on real customer groups! **What do you dislike about SatisMeter?** I think the tool could offer more in the way of integrations. It would also be nice to see other survey options available. Finally, I'd probably use it more often or implement faster if the third-party integrations were easier. SatisMeter is also hard to pronounce XD **Recommendations to others considering SatisMeter:** Make sure it integrates how you'd like **What problems is SatisMeter solving and how is that benefiting you?** SatisMeter helps us organize NPS feedback and review it quickly at the top of each week. This drives product and client success conversations, and informs churn practice as well. ### 8. Good simple tool, excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob M. | Product Manager **Reviewed Date:** May 23, 2022 **What do you like best about SatisMeter?** * It's very simple software, I can add new users without needing to onboard them. * Support is excellent * Out-of-the-box reporting is good **What do you dislike about SatisMeter?** The use case is narrow. Satismeter is great for getting nps/csat type feedback but not the right tool for more detailed multi-question surveys. **What problems is SatisMeter solving and how is that benefiting you?** Problem: Understanding how satisfied users are with our product/service and why. Satismeter makes this information easy to collect and outputs reports that are easy to share & understand. ### 9. Great purpose-built product that does everything you need at an excellent price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about SatisMeter?** Satismeter is truly fit-for-purpose. We use it to collect and analyse Net Promoter System responses across our public website and web applications. Its simple end-user interface ensures high response rates, and the dashboard allows us to slice and dice the data however we need to. **What do you dislike about SatisMeter?** Nothing! If I had to change something / request a feature, it would be better and more comprehensive scrubbing of really old data - or a way to sync our deleted users and get them de-identified in Satismeter. **What problems is SatisMeter solving and how is that benefiting you?** Requesting, collecting, and analysing Net Promoter Score surveys from our customers and end-users. This has allowed us to track user sentiment and identify and validate ways to improve our product. ### 10. Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Izabela F. | Manager of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about SatisMeter?** Satismeter platform has helped us to gather our NPS survey's answers in a very organized way. Its system of filters is very useful, in addition it was extremely easy to integrate satismeter with our platform. We use the most the NPS survey, however, whenever I want to collect CSAT answers, I also use Satismeter and send the survey through email for my clients. Very easy and practical and no need of IT team to help me out. Another point that is worthy to mention is the customer success and support services, they are amazing, always available to help and listen to feedback! **What do you dislike about SatisMeter?** For now, Satismeter attends all my necessities! **What problems is SatisMeter solving and how is that benefiting you?** We tried other platforms before satismeter, however, none of them delivered the information correctly to us. Also, the possibilities of applying different sorts of surveys is extremely helpful ### 11. Intuitive and simply to use **Rating:** 4.5/5.0 stars **Reviewed by:** Carmen V. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about SatisMeter?** It's a very easy to use tool, it doesn't need a lot of setup and can integrate with many other tools **What do you dislike about SatisMeter?** We miss sometimes deeper metrics and the possibility to save filters so that we can quickly check the overall NPS score for a specific segment of clients **What problems is SatisMeter solving and how is that benefiting you?** We quickly see who's struggling with our tool and can act quickly on that We quickly see if a specific segment of clients has a specific request or needs something in particular It's all automated, so almost no manual work ### 12. Great & Easy Survey Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Teddy H. | Vp, Customer Ops, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about SatisMeter?** It's so simple to use, they provide tons of out-of-the-box integrations, and anytime we need to spin up a new survey, we can do it with ease. **What do you dislike about SatisMeter?** Perhaps if there was an easy way to split up NPS scores and aggregate by organization and track those trends over time, though I think that's more a limitation on our company and not Satismeter at all. **What problems is SatisMeter solving and how is that benefiting you?** They're a huge help in our companies ability to understand our customers and their overall sentiment. It's a valuable data point that helps drive our business and relationships forward. ### 13. Simple to set up and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Sajed A. | CS - Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2021 **What do you like best about SatisMeter?** It is effortless to set up and use. I love how the pricing is based on the responses. The email reminders have helped us with our response rates too. The team has also been very prompt and supportive. **What do you dislike about SatisMeter?** I would not term this as dislike, But there are a few features I would like to have: 1. For the recurring survey display, it would be great if we could add a limit 2. It would be helpful to get the list of users who have viewed the survey, closed it, etc 3.The overall reporting could be a little bit more elaborate. **What problems is SatisMeter solving and how is that benefiting you?** We are using SatisMeter for NPS. It took me less than a week to set up, test, and roll out the NPS survey to our users. We have established a framework to approach the promoters, passives, and detractors. **Official Response from Alexia Klie:** > Hi Sajed, We appreciate your feedback, and I'm happy to see that we are aligned for what is next for SatisMeter: better targeting rules, more transparency on the audience, and improvements on Reports! I'll share your inputs with our team. Keep an eye open for the updates! Cheers, ### 14. Straight to the point **Rating:** 5.0/5.0 stars **Reviewed by:** Matheus Jiran B. | Business System Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2021 **What do you like best about SatisMeter?** Usability and integrability. The tool is really easy to use, it is simple, but the good simple. It does more than NPS, any survey or pulse actually. It keeps different tracking codes for each project, which avoids displaying Surveys in the wrong places for companies with multiple products. It integrates easily as well. The API endpoints really help, and the support helped me getting the script right - kudos to Konstatin and Alexia. **What do you dislike about SatisMeter?** The reporting lacks capabilities. We cannot see a dashboard with data from two different projects, for example. But for it is easy to integrate (and trigger webhooks) we are able to extract the data in real-time and feed our database. **Recommendations to others considering SatisMeter:** Satismeter covers the needs for Product Surveys, it integrates greatly thru its API endpoints, is easy to use, and works fine. Haven't had a single outage until now. **What problems is SatisMeter solving and how is that benefiting you?** We had a problem displaying the surveys within the User Interface for some of our applications, for the user consoles had prefix customized URL. So we were surveying through email, with a low engagement rate. Now we are able to display within the User Interface, and the engagement rates are UP! ### 15. A really great tool to gather the feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Lukas T. | Junior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2021 **What do you like best about SatisMeter?** How simple and easy to use it is. Nice and organized evaluation. The way you can insert it in the email template is so easy. **What do you dislike about SatisMeter?** Could support more complicated surveys with "conditions". Exporting the results based on the "rating". **Recommendations to others considering SatisMeter:** Go ahead! You will get a great tool for collecting feedback and you will love it. Also, the support is super fast and really helping. **What problems is SatisMeter solving and how is that benefiting you?** We know our customer's needs and what they want. We can sort the customers with Satismeter and target them by the marketing campaigns. **Official Response from Alexia Klie:** > Hi Lukas, Thank you for your feedback! Recently, SatisMeter released Conditional Logic, a powerful little feature that allows you to dictate what the user will see next based on his previous answer. Reach out to our Support team if you haven't tried it yet! It will soon be available for all customers. When it comes to Exporting Results based on the Ratings, we will be working on improvements in the Reports section. I'll make sure to keep this request in mind :) Cheers, ### 16. Very easy to setup, and super flexible. **Rating:** 5.0/5.0 stars **Reviewed by:** Henry I. | CPTO & Cofounder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2021 **What do you like best about SatisMeter?** Embedding into our site (and adding an email reminder) took me minutes to setup. Since then there's been no need to tweak/change etc, we've just hoovered up useful insights! **What do you dislike about SatisMeter?** I'd love if they had a way of exporting a simple reporting dashboard that I could use in presentations etc, when reporting internally. Right now I have to export into excel. **What problems is SatisMeter solving and how is that benefiting you?** Helped us understand and collect feedback from our end-users, who are hard for us to reach (as we're in enterprise B2B). Through this we've been able to substantially improve our NPS score in a year. ### 17. Excellent NPS survey tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mariska P. | Head of customers support and success, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2020 **What do you like best about SatisMeter?** Satismeter keeps things simple. On login, it shows me exactly what I want to see and the filters work well & fast. **What do you dislike about SatisMeter?** Nothing. Satismeter does exactly what I need it to do. **What problems is SatisMeter solving and how is that benefiting you?** I'm in the product team and it's not always easy to know if customers are happy with our work. Satismeter shows me how happy or unhappy customers are with app changes in real-time. ### 18. Best in app NPS survey **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan S. | Director of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2020 **What do you like best about SatisMeter?** I love the fact that we can survey our customers in App **What do you dislike about SatisMeter?** They only offer NPS, although this is starting to change! **What problems is SatisMeter solving and how is that benefiting you?** Understanding how our end users that we do not talk to every day feel about our software application ### 19. Easy Review Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2020 **What do you like best about SatisMeter?** Super easy to set up! Didn't take us long at all. **What do you dislike about SatisMeter?** I wish there were more reports so we could analyze the data. **What problems is SatisMeter solving and how is that benefiting you?** We have been able to get a LOT of NPS responses! ### 20. A simple yet powerful NPS tool **Rating:** 5.0/5.0 stars **Reviewed by:** Emeric E. | Founder & CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2019 **What do you like best about SatisMeter?** It's really user friendly. I'm not an NPS specialist and I got it very easily! The team is also amazingly responsive and nice. **What do you dislike about SatisMeter?** Nothing, it does everything we need and when we need more, they add it! **What problems is SatisMeter solving and how is that benefiting you?** Getting my NPS in an accurate way! ### 21. One of the most easier NPS tool to use **Rating:** 4.5/5.0 stars **Reviewed by:** Valentin L. | Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2019 **What do you like best about SatisMeter?** The simplicity of the implementation and the possibility to use severals channels in all the subscription plans. **What do you dislike about SatisMeter?** Currently, only NPS. It miss CSAT & CES. **What problems is SatisMeter solving and how is that benefiting you?** To better understand what our customer think about our product and team. ### 22. Easy to use and implement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2019 **What do you like best about SatisMeter?** Simple to put in app and set up. Easy to get scores and review historic NPS information. Easy dashboard to navigate. **What do you dislike about SatisMeter?** There is nothing I do not like with SatisMeter **What problems is SatisMeter solving and how is that benefiting you?** We have been able to have an ongoing NPS for our customers, before we would send it out manually every 6 months. This way we have a much better understanding of our customers overall satisfaction as well as when we launch new products etc., ### 23. The best in class solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2019 **What do you like best about SatisMeter?** Satismeter is an elegant solution to customer satisfaction surveys. Clear GUI. Easy to integrate across multiple locations. Non-intrusive and high response rates. **What do you dislike about SatisMeter?** Nothing immediately comes to mind, and it would seem petty to spend time trying to come up with a negative, just because there is a text box for it here, so I will say: Nothing. **Recommendations to others considering SatisMeter:** If you are looking for a Net Promoter Score surveying solution that is quick and easy to integrate, then Satismeter is the best we have tested. **What problems is SatisMeter solving and how is that benefiting you?** We have primarily used satismeter for our UX processes. We have been able to identify and resolve a much higher percentage of user issues since we started surveying with their system. Recommended. The graphical representations of the data are very useful. Exports are quick and reporting is made easier using Satismeter. ### 24. Smooth and clutter free setup, great team support! **Rating:** 5.0/5.0 stars **Reviewed by:** Amol G. | Head of Customer Success, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2018 **What do you like best about SatisMeter?** It was a no-brainer for us to use this service. I had some of my friends who recommended this to me. It does the job, no clutter, no overloaded features to confuse you. Easy setup and one-click integrations for power users to push NPS data to other places like intercom/segment and all. They're coming up with a feature where you can ask promoters to review you on G2 Crowd. Ondrej, CEO Satismeter was kind enough to give me beta access for that. **What do you dislike about SatisMeter?** Haven't really found anything such, it does what its meant to do. **What problems is SatisMeter solving and how is that benefiting you?** I recently integrated it into the intercom so that I could reply back important feedbacks. Also, we used to push the promotes to segment and then to customer.io for sending emails asking them for reviews on G2 Crowd, but as I told above, it is coming to Satismeter soon. That's amazing. ### 25. Set up in minutes and learn for years **Rating:** 5.0/5.0 stars **Reviewed by:** Zach S. | Vice Preseident, Design & Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2018 **What do you like best about SatisMeter?** We set up Satismeter on our site in literally minutes and have been using it for over two years to capture meaningful insights from our customers. I like best that it was so easy to set up and we've had to do literally zero maintenance or configuration to continue reaping the benefits that actively monitoring NPS yields. **What do you dislike about SatisMeter?** There's really nothing to dislike. Satismeter is a great solution. **What problems is SatisMeter solving and how is that benefiting you?** Satismeter is a critical tool in how we qualitatively measure our business. The NPS score itself is a nice benchmark to gauge over time, but the open feedback from users is the real gold mine for us. ### 26. Does what it says on the tin! **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew C. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2019 **What do you like best about SatisMeter?** We were looking for a simple, quick to implement way to survey our users, ideally with Slack and Intercom integration. SatisMeter ticks all the boxes, without trying to do too much. Love the startup-friendly pricing model, too... **What do you dislike about SatisMeter?** Nothing yet - in fact it is strange that this section has a 40 character minimum **What problems is SatisMeter solving and how is that benefiting you?** Measuring user satisfaction and readiness to refer ### 27. Easy to setup and awesome to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Leena T. | Chief Product Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2018 **What do you like best about SatisMeter?** Simple interface, robust reporting, easy to deploy **What do you dislike about SatisMeter?** There's nothing I dislike about the product or the team. Great app, timely and friendly support. I can't recommend the app enough :) **Recommendations to others considering SatisMeter:** Don't wait. Satismeter is an amazing product! **What problems is SatisMeter solving and how is that benefiting you?** Helps us get real time customer feedback ### 28. Great NPS platform **Rating:** 5.0/5.0 stars **Reviewed by:** Michele H. | Co-Founder, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2019 **What do you like best about SatisMeter?** Satismeter is a great, lightweight NPS system. It allows us to gauge user satisfaction and is affordable. **What do you dislike about SatisMeter?** We have not encountered anything that we dislike about the product. **What problems is SatisMeter solving and how is that benefiting you?** Understanding whether our customers like our product and addressing any issues head-on ### 29. Awesome NPS SaaS ! **Rating:** 5.0/5.0 stars **Reviewed by:** Valentin L. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2018 **What do you like best about SatisMeter?** Simplicity and the possibility to trigger surveys through different channels : InApp, SDK mobile and email. We use it for almost 2 years now and we are entirely satisfied. **What do you dislike about SatisMeter?** Maybe the fact of not being aware of what are going to be the next features. But it has nothing to do with the product. **Recommendations to others considering SatisMeter:** The slack integration is very cool ! **What problems is SatisMeter solving and how is that benefiting you?** Thanks to Satismeter, we are receiving many feedback each days. It helped us to understand what really need our customers. Most of time, it's easy to sincerely say what you think about a product when you only need to write instead of speaking to someone. ### 30. Satismeter Review **Rating:** 3.5/5.0 stars **Reviewed by:** Melissa M. | Marketing Strategy Implementation Manager, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2018 **What do you like best about SatisMeter?** I like they they support other languages. International audience can fill our the surveys in their own language and we are able to have a translated view. **What do you dislike about SatisMeter?** There isn't much to complain about since what everyone wants in a survey tool is an intuitive workflow and a good UI (which they have). New customization features would be appreciated in the future but right now it still gets the job done. **What problems is SatisMeter solving and how is that benefiting you?** Collecting customer service feedback in order to make operational adjustments. The real time response analytics makes it so we can make quick changes. ### 31. Customer feedback we would not get from anywhere else **Rating:** 5.0/5.0 stars **Reviewed by:** Václav P. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2018 **What do you like best about SatisMeter?** The tool is very easy to implement, it has integration with Slack and the support is very responsive. I like that. At the end we see honest and open feedback which we wouldn't get directly. **What do you dislike about SatisMeter?** That is hard to say. The tool does what we need, the price is ok and I even like the UX. So it is hard to complain. **What problems is SatisMeter solving and how is that benefiting you?** Mostly it is warning us. To take down the churn rate is critical to us. So any signal is appreciated by our CS team who can work with that afterwards. ### 32. Simple but efficient NPS tool **Rating:** 4.0/5.0 stars **Reviewed by:** George M. | Lead Customer Success Manager, E-Learning, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2017 **What do you like best about SatisMeter?** It is a simple tool that does its job. Low pricing. For the past months it has added several useful integrations with other platforms and is constantly (if slowly) evolving. **What do you dislike about SatisMeter?** We would have liked to see a few more customizations available in terms of the look of the NPS message as well as its means of delivery, i.e., also add an email delivery option. In general, the platform offers very few settings . I would like to see other survey types available, such as CSAT ones. The ability for additional questions with different types, as getfeedback does, would add significant value and flexibility to the product. **Recommendations to others considering SatisMeter:** Other platforms, such as Getfeedback or Wootric, also offer additional features such as comprehensive CSAT questionnaires, or segmentations of the responses based on features like the customer's pricing plan. **What problems is SatisMeter solving and how is that benefiting you?** Satismeter is used in order to measure the NPS satisfaction for the SAAS company's platform. It has helped us reach out to detractors in order to benefit from their opinion and remedy any bad relationship with them. However, we are forced to seek other solutions in order to measure other, more sophisticates, satisfaction metrics in terms of our customers. ### 33. Great tool for customer feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Tereza M. | Happiness Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2018 **What do you like best about SatisMeter?** I appreciate especially the user-friendly interface and clear information. The integration with Slack is also great - I can respond our clients quickly. **What do you dislike about SatisMeter?** Probably nothing from us :) But I got feedback from some of our clients that Satismeter requires their feedback to our services very often. **What problems is SatisMeter solving and how is that benefiting you?** We receive the feedback from customers and tips how to improve our services. We also track our NPS with Satismeter. ### 34. Really good and useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2018 **What do you like best about SatisMeter?** It is clear and get all the information we need to better satisfy our client **What do you dislike about SatisMeter?** There is Nothing I dislike for now i would need to use it for a bit longueur **What problems is SatisMeter solving and how is that benefiting you?** Better satisfy opur clients and have quick feedbacks from our clients ### 35. Using SatisMeter for measuring customer satisfaction in digital channels. **Rating:** 4.5/5.0 stars **Reviewed by:** Libor H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2018 **What do you like best about SatisMeter?** Simplicity. Easy to implement and use. Userfriendly environment. Potential for extension. **What do you dislike about SatisMeter?** Sometimes troubles with login. Reactivity of the support. **What problems is SatisMeter solving and how is that benefiting you?** Measuring customer satisfaction with our WEB pages and Internet banking. Supports with managing digital customer experience. ### 36. Awesome NPS tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2017 **What do you like best about SatisMeter?** Great tool for managing NPS across your customers lifecycle. Powerful, yet simple to use. Multi-channel, great in-app engagement. Awesome two-ways Segment integration. Great Support team. **What do you dislike about SatisMeter?** Almost nothing? Wish perhaps emails were a bit more customizable, but that is a minor thing for us (most of our replies come from in-app). **Recommendations to others considering SatisMeter:** The best NPS tool on the market, specially if you are using Segment already as your data hub **What problems is SatisMeter solving and how is that benefiting you?** We track NPS across multiple stages in our customer lifecycle, to understand how product changes and/or marketing/product initiatives impact customer satisfaction. Satismeter has been an integral part of our feedback cycle, allowing us to increase time to market for new features and make our customers happier along the way! ### 37. NPS made easy :) **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2018 **What do you like best about SatisMeter?** Intercom integration, very easy to setup **What do you dislike about SatisMeter?** Could offer more flexiblity in terms of targeting users **What problems is SatisMeter solving and how is that benefiting you?** Receiving Systematic, actionable Customer feedback ### 38. Love this product for NPS! **Rating:** 4.5/5.0 stars **Reviewed by:** Bernadette F. | Customer Success Evangelist, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2017 **What do you like best about SatisMeter?** SatisMeter allows us to distribute an NPS to users while they are logged into our application. The set up was easy enough and the dashboard is clearly displayed with the results of the survey. Ondrej and Jakub at SatisMeter are very responsive to questions and great to work with! **What do you dislike about SatisMeter?** It would be nice to have the ability to tag responses or respond to the users within the application so as to keep everything in one place. **What problems is SatisMeter solving and how is that benefiting you?** The SatisMeter NPS has given us some great insight into how our users are finding value with our product and what improvements they would like to see being made. By following up with our "promoters" we have been able to generate customer success stories and testimonials. ### 39. Great integrations, an indispensable tool for SaaS owners. **Rating:** 5.0/5.0 stars **Reviewed by:** James K. | Partner, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2016 **What do you like best about SatisMeter?** The integrations with other tools such as intercom make this a great tool to use. **What do you dislike about SatisMeter?** If I had to pick something, I'd say the colours are a bit weird. I think I can customize how they appear in our app though. **What problems is SatisMeter solving and how is that benefiting you?** We get to measure our customers happiness with our service. **Official Response from Ondrej Sedlacek:** > Hi James, Thank you for the nice review. Yes, you can easily customize the colors of SatisMeter survey to comply with your own design. ## SatisMeter Discussions - [What is the use of Satismeter?](https://www.g2.com/discussions/what-is-the-use-of-satismeter) - [What is survey Survicate?](https://www.g2.com/discussions/what-is-survey-survicate) - [What is App SatisMeter?](https://www.g2.com/discussions/what-is-app-satismeter) - [View SatisMeter pricing details and edition comparison](https://www.g2.com/products/satismeter/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+21%3A19%3A43+-0500&secure%5Bsession_id%5D=bca93b8a-423b-4b9b-acab-47451683acc6&secure%5Btoken%5D=f008b8b3a5e5e95e9ffaab8446446335f69caa5b9b4df10f3b74fe1c63926f1b&format=llm_user) ## SatisMeter Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **System Management** - Security - System Monitoring ## Top SatisMeter Alternatives - [Nicereply](https://www.g2.com/products/nicereply/reviews) - 4.5/5.0 (423 reviews) - [Delighted](https://www.g2.com/products/delighted/reviews) - 4.7/5.0 (59 reviews) - [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) - 4.5/5.0 (341 reviews)