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SatisMeter Reviews & Product Details

SatisMeter is a powerful customer feedback tool that helps you keep an eye on customer satisfaction, monitor your product performance, and answer all the questions standing between you and business growth. Utilize different survey templates (NPS, CSAT, CES) to measure satisfaction across multiple touchpoints within the customer journey, or create customized micro surveys to adjust pricing, look at product-market fit, and more. Easily create a survey, set up an event trigger, or target the audience based on their attributes. Then, set a recurring schedule, and review your feedback. Send out surveys from just about anywhere (public website, web app, email, public link, mobile SDK). And achieve anything with your feedback through a range of integrations (Intercom, Slack, Zapier, API, and more). Save time by installing via one-click Segment integration, downloading premade HTML email templates, and running surveys that can automatically switch to a user's language. Unlike many other products on the market, SatisMeter's pricing is based on your success—the number of responses rather than survey displays. SatisMeter plans are feature all-inclusive with unlimited projects, users, and surveys. Best of all, top-tier support services and easy setup make it a favorite of the world's most customer-oriented SaaS companies. So don’t wait—start collecting better customer feedback today.

Seller

SatisMeter

Languages Supported

Czech, Danish, German, English, Persian, French, Croatian, Indonesian, Icelandic, Italian, Latvian, Dutch, Norwegian, Polish, Portuguese, Russian, Slovak, Spanish, Swedish, Turkish, Chinese (Simplified)

Product Description

SatisMeter helps you measure customer satisfaction and gather feedback directly inside mobile apps, web apps and via email through NPS surveys.

Overview by

Jan Kuzel (Head of Growth at SatisMeter)

Pricing

Pricing provided by SatisMeter.

Startup

$49.00

300 responses Per Month

Growth

$99.00

1000 responses Per Month

View More Pricing Information

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SatisMeter Media

Check reports in the dashboard, or send data to your tools. You can also CSV export if that’s your style.

Use our customizable templates to quickly build all the surveys you need in a pinch.

Use a range of question types, custom colors, conditional logic, and multilingual support.

Choose your preferred way of delivering the survey. All options support pre-identification.

Target the audience by user attribute conditions and trigger surveys by events. Schedule recurring surveys.

To prevent over-surveying, utilize features such as survey throttling and sampling.

SatisMeter Reviews (39)

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Zina A.

UX Researcher

Mid-Market (51-1000 emp.)

11/5/2024

"Minimal value"

2/5

What do you like best about SatisMeter?

The interface is rather easy to use without extensive training Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

lack of options when it comes to building different types of surveys and feedback channels.

The pop-up modal is too big and very intrusive.

Extracting data is painful because each survey must be exported into a CVS file separately

Customer support was not great. It was very hard getting in touch with support when questions rose. Review collected by and hosted on G2.com.

Hein G.

Small-Business (50 or fewer emp.)

10/12/2023

"Agent for change"

5/5

What do you like best about SatisMeter?

Loving that we implemented Satismeter at my organisation. Really helped to turn the tide in terms of user-centric development. Was easy to set-up and integrate with our data platforms. We use it daily to gather feedback and help steer the organisation in the right direction.

Any issues I've had have gotten a quick response. Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

We also use Productboard, but on the lower plans that doesn't support a direct integration, so we've had to use workarounds for that unfortunately. Review collected by and hosted on G2.com.

Beatriz F.

Team Lead Customer Success Manager

Mid-Market (51-1000 emp.)

8/16/2022

"Incredible tool"

5/5

What do you like best about SatisMeter?

What I like the most is that it is a very intuitive tool to use and it allows me to have excellent tracking of the NPS obtained. It doesn't require a major integration and can be synchronized with other software. Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

There is nothing I don't like about this platform. The interface is super simple and provides me with all the information I need in just a few clicks. If I had to add something, it would be that the platform could provide more data, but what is available is more than enough to measure the NPS obtained. Review collected by and hosted on G2.com.

Verified User in Architecture & Planning

Mid-Market (51-1000 emp.)

1/9/2023

"Very easy dashboard helping us identify unsatisfied client in an instant!"

5/5

What do you like best about SatisMeter?

The weekly email highlighting the review received the previous week allows us to share the info with the most appropriate people internally in a few clicks. Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

I am missing the language filter to help me with different European regions. Review collected by and hosted on G2.com.

Justus F.

Owner

Small-Business (50 or fewer emp.)

5/5/2022

"Great customer service"

5/5

What do you like best about SatisMeter?

This is the first company that actually implemented a feature that I requested, instead of the standard answer that they would put my request on the product roadmap. Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

Export to Google sheets works a bit strange, where it you need to make an adjustment to Zapier per survey, to get the rating exported. Review collected by and hosted on G2.com.

Matheus G.

Customer Success Manager

Small-Business (50 or fewer emp.)

1/10/2022

"Incredible Experience with Satismeter"

5/5

What do you like best about SatisMeter?

Satismeter is intuitive and has a pleasant UX that makes it easy to create surveys. Additionally, it has features and settings that facilitate customer segmentation. It is constantly updated and has support that responds very quickly (a shoutout to Alexia).

Suggestion for a new feature: I usually contact detractors and classify the problems, and I miss being able to tag an NPS response and then have a report of the most frequent issues. Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

I placed my suggestion for improvement in the previous step. Review collected by and hosted on G2.com.

What problems is SatisMeter solving and how is that benefiting you?

What caught our attention was the fair price for startups. We are from Brazil, and tools that charge are usually very expensive. Satismeter helped us with that. Additionally, it helped us implement NPS and CSAT and some micro-surveys that we usually conduct to gather user feedback. I'm sure Satismeter can help me beyond that, but at the moment that's what we are focusing on. Review collected by and hosted on G2.com.

Response from Alexia Klie of SatisMeter

edit

Hello Matheus,

Thank you very much for the feedback! We are happy to know that you are enjoying the product. :)

Regarding your suggestion, I can already say that we are on the same page: it is part of our roadmap to introduce a tagging system for the Dashboard in 2022!

As soon as we have an update on this feature, I will be in touch.

Sincerely,

Alexia Klie

SatisMeter's Customer Success Manager

Verified User in Internet

Mid-Market (51-1000 emp.)

5/26/2022

"SatisMeter helps us organize NPS"

4/5

What do you like best about SatisMeter?

The features I like include the ability to send email surveys! I also like the template concept. I'm looking forward to trying these out some day on real customer groups! Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

I think the tool could offer more in the way of integrations. It would also be nice to see other survey options available. Finally, I'd probably use it more often or implement faster if the third-party integrations were easier. SatisMeter is also hard to pronounce XD Review collected by and hosted on G2.com.

Recommendations to others considering SatisMeter:

Make sure it integrates how you'd like Review collected by and hosted on G2.com.

What problems is SatisMeter solving and how is that benefiting you?

SatisMeter helps us organize NPS feedback and review it quickly at the top of each week. This drives product and client success conversations, and informs churn practice as well. Review collected by and hosted on G2.com.

Jacob M.

Product Manager

5/23/2022

"Good simple tool, excellent support"

5/5

What do you like best about SatisMeter?

* It's very simple software, I can add new users without needing to onboard them.

* Support is excellent

* Out-of-the-box reporting is good Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

The use case is narrow. Satismeter is great for getting nps/csat type feedback but not the right tool for more detailed multi-question surveys. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

3/1/2022

"Great purpose-built product that does everything you need at an excellent price"

5/5

What do you like best about SatisMeter?

Satismeter is truly fit-for-purpose. We use it to collect and analyse Net Promoter System responses across our public website and web applications. Its simple end-user interface ensures high response rates, and the dashboard allows us to slice and dice the data however we need to. Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

Nothing! If I had to change something / request a feature, it would be better and more comprehensive scrubbing of really old data - or a way to sync our deleted users and get them de-identified in Satismeter. Review collected by and hosted on G2.com.

Izabela F.

Manager of Customer Success

Small-Business (50 or fewer emp.)

11/23/2021

"Great Platform"

5/5

What do you like best about SatisMeter?

Satismeter platform has helped us to gather our NPS survey's answers in a very organized way. Its system of filters is very useful, in addition it was extremely easy to integrate satismeter with our platform. We use the most the NPS survey, however, whenever I want to collect CSAT answers, I also use Satismeter and send the survey through email for my clients. Very easy and practical and no need of IT team to help me out. Another point that is worthy to mention is the customer success and support services, they are amazing, always available to help and listen to feedback! Review collected by and hosted on G2.com.

What do you dislike about SatisMeter?

For now, Satismeter attends all my necessities! Review collected by and hosted on G2.com.