# Customer Thermometer Reviews **Vendor:** Customer Thermometer **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 3.9/5.0 **Total Reviews:** 16 ## About Customer Thermometer Customer Thermometer enables your customers to provide feedback in a quick and easy way by rating your service through a traffic light system. Their click leads them to a branded "thank you" page, on which they can leave additional comments, complete with social media buttons and a trackable hyper link. Use the software to respond directly to customers and measure your net promoter score. Survey are fully customizable and work on all mobile devices. Customer Thermometer surveys allow you to add your company logo and to choose from a wide range of icons, emoticons, traffic lights, numbers, check boxes and crosses. You can select seasonal icons as well as create your own branded icons. In each survey you ask one question. You then select 4 possible answers or add numbers for a voting question. Upload your desired contact list and send your emails there and then, or time them to go out at a later date. Email are sent via secure emails servers so that they don't end up in your recipients spam or junk folders. Watch your results come in in real-time and get access to individual respondent information so you can take appropriate action. ## Customer Thermometer Reviews ### 1. Effortless Feedback Gathering that Enhances Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Joe P. | FS & Enterprise Data Practice - Data & AI, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Customer Thermometer?** I use Customer Thermometer to measure customer engagement for our recruitment business. It allows us to gather feedback and sentiment along the customer journey in a super simple and effective way. I like that it lets us gather actionable data through the customer journey that we can use to enhance our retention strategy. Recruitment is all about engagement and retention, and having a quick, easy survey that pinpoints specific sentiment during the sales process helps us gauge how our clients and candidates feel about our service. This allows us to pivot where necessary to improve the journey and increase positive outcomes. Additionally, we can embed it into Outlook and use live push notifications in Teams across our sales team, which is quite convenient. The initial setup was super easy too. **What do you dislike about Customer Thermometer?** There is nothing I would change **What problems is Customer Thermometer solving and how is that benefiting you?** Customer Thermometer allows me to gather feedback and sentiment during the customer journey in a simple and effective way, aiding in improving our recruitment business's retention strategy. It helps gauge client and candidate feelings about our service, enabling us to improve outcomes. ### 2. Awful for measuring NPS **Rating:** 0.0/5.0 stars **Reviewed by:** Jamie Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Customer Thermometer?** Nice idea, poorly executed. For measuring general customer sentiment the product appears suitable. **What do you dislike about Customer Thermometer?** Measuring NPS is an absolute nightmare. Whenever you try to setup an NPS survey for use in email signatures, the page crashes and you lose all progress. I have tried multiple different ways to get this to work but there are constant technical issues when setting up. We had plans to scale this and use it throughout the business, however we have abondoned such hopes as the system is completely unusable. **What problems is Customer Thermometer solving and how is that benefiting you?** We were hoping that Customer Thermometer would allow us to measure NPS, although because of technical issues, this appears impossible. ### 3. Customer Thermometer is brilliant! **Rating:** 5.0/5.0 stars **Reviewed by:** Becky M. | Recruitment Consultant, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2019 **What do you like best about Customer Thermometer?** The statistics on the reporting dashboard are so useful for us to monitor, giving us loads of ways to benchmark and measure our performance. It’s helped our team to get engaged with the service we offer, with them visibly seeing the improvement from their hard work. Being in recruitment, it’s been really important for us to gauge how different agents have been performing. With Customer Thermometer we can see a breakdown of how each area of the business is doing, as well as a broad view, which is so helpful. Not only is the app great, but the setup was so straightforward and the support team, the ‘Ministry of Magic’, are genuinely brilliant – they respond straight away, they’re proactive and it’s just great to work with them. Customer Thermometer has helped us to get loads of feedback from our customers on a regular basis. We love celebrating the good feedback but it’s also so important for us to get insight into problems as soon as they happen – CT automatically notifies us when we get a red light so we can get in touch right away. Our response rates are brilliant, unlike with longform surveys, we get constant engagement from our customers. Regular, real-time feedback has been a game-changer for us. **What do you dislike about Customer Thermometer?** It's quite common to get false clicks using the system - security software clicks the links leaving fake feedback, so we are not always sure if feedback is real. Customer Thermometer are really supportive with their 'clickblocker' though, which means we can delete false responses and automate the process - this is something we couldn’t solve when reviewing other customer feedback tools **What problems is Customer Thermometer solving and how is that benefiting you?** Getting feedback in real time from customers & candidates so we can keep a pulse on the level of service we offer, as well as monitoring our agents ### 4. Great way to get fast feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Jason S. | Director Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2019 **What do you like best about Customer Thermometer?** Quick and easy to access reports. Easy to export to edit and filter. Great way to get customer feedback in a simple way. **What do you dislike about Customer Thermometer?** responses seem to time out or double meaning I have to manually delete duplicate responses. It doesn't force the customer to put in a reason when they click a yellow or red light. I would like a way for that to be mandatory so we get more of an opinion. **Recommendations to others considering Customer Thermometer:** Give it a try. Easy to set up and easy to get Customer feedback. Worth the small inconveniences that you may run into. **What problems is Customer Thermometer solving and how is that benefiting you?** Being able to keep in better touch with customers and give them an outlet to provide feedback. Making the team better based on this feedback. ### 5. more interested in taking your money than helping you out **Rating:** 1.0/5.0 stars **Reviewed by:** Andy E. | Co-Founder, Research, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2019 **What do you like best about Customer Thermometer?** the software is easy to set up and integrate into your emails and website. I like that it saves customers' initial rating with a single click and then allows them to leave an additional comment optionally. **What do you dislike about Customer Thermometer?** you are forced to sign up for the $50/month plan in order to use the email feedback form, which is obviously what everyone wants. this plan includes 200 responses per month. kind of expensive at 25 cents each but not crazy if you can use them all...except YOU CAN'T use them all. See, if you go over 200 then they start billing you more...but if you stay under 200 they don't roll over your unused credits to the next month. WHY NOT?? WE ALREADY PAID FOR THEM!!! Not only that, but it's a digital product. It would literally cost them NOTHING to roll over your unused credits, they just choose not to so that they can hit you with more fees whenever you go over... But IT GETS WORSE. When you cancel your account they delete all of your data!! So hopefully you don't want to cancel for a few months and then restart your subscription because you'll have to start back over again from zero... Again, it's a DIGITAL PRODUCT and would cost them nothing to retain your data. seems like common courtesy after charging you such crazy high fees to collect it...but NOPE, they just choose not to. Overall, the product itself is decent, but the policies of this company are really strange and are focused on taking your money at every turn. then as soon as you stop paying them their attitude is "FUCK YOU". Disappointing. **What problems is Customer Thermometer solving and how is that benefiting you?** I'm not solving any problems with Customer Thermometer, just collecting some feedback from customers ### 6. Great simple survey tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2019 **What do you like best about Customer Thermometer?** We are actually getting feedback now. before CT we had nothing because customers didn't like bulky questionnaires. **What do you dislike about Customer Thermometer?** Functionality is a bit limited, but they are focused on what they do so it makes sense. **Recommendations to others considering Customer Thermometer:** It is great. simply surveys that customers are actually willing to fill out. We have gotten lots of feedback and managed to put out a lot of fires by knowing what our customers are thinking and how they are feeling about the work that we do. It has probably saved us a client or two. **What problems is Customer Thermometer solving and how is that benefiting you?** Getting Customer reviews ### 7. Quick, Easy, Affordable! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2019 **What do you like best about Customer Thermometer?** We found this an exceptionally easy tool to integrate and get up and running - no need to jump through hoops to get it off the ground. Insights are easy interpretable and actionable. **What do you dislike about Customer Thermometer?** The analytics side of things isn't as pretty as other tools **What problems is Customer Thermometer solving and how is that benefiting you?** We can quickly recieve feedback from our customers and act quickly. A one-click approach allows our customers to respond truthfully without having to go through too much effort (or filling out 12 required questions...) ### 8. Simple and instant transactional feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Paul W. | Business Improvement Specialist, Customer Experience, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2019 **What do you like best about Customer Thermometer?** 1. Simplicity - you ask the customer 1 question and all they need to do is to click one of the 4 ratings but can also leave optional feedback if required. You can set the Thermometer to send an email notification as soon as the customer clicks on a rating, you then know how your customer feels instantly and can address any dissatisfaction in real-time 2. Ease of use - creating Thermometers is quick and easy with many customisable features. Sending the thermometers is also easy. You can create many different Thermometers depending on the transaction or event you are seeking feedback on and also have the ability to archive and retrieve archived Thermometers which makes managing your programmes a breeze 3. Support - the Ministry of Magic are amazing. Nothing is too much trouble for them. Any question i asked was answered quickly with full details and directions, often giving options that i hadn't considered 4. Reporting - the graphical dashboards on view are amazing and all update in real-time. There is no need to spend time creating graphical reports as these can easily be snipped and used in presentations and the like. The reporting tools and charts also help massively with analysis and counter-measures 5. Flexibility - everything in this tool is flexible and customisable, you can even add tags to your email body that includes specific details of the event or transaction to further personalise the email. The more details you can give to the customer, the less vague any feedback will be and the easier it becomes to resolve any issues. You can create a Thermometer and upload a list of contacts and transaction/event data and send in bulk or you can add the Thermometer icons and hyperlinks to your own email signature and ask for your own personal feedback. The options are endless **What do you dislike about Customer Thermometer?** I have been using Customer Thermometer for 3 years, leading on the product for my business unit and there are absolutely no negatives. Some people are turned off that you cant ask more than one question but this is not a survey tool and most customers do not want a long list of questions to answer. This product is perfect to get feedback on a single process or a connected set of processes and the customers only have to click one of the rating if they want to. If the customer has clicked on the wrong rating by mistake, they can change their rating and this will be registered and reflected in the dashboards. **Recommendations to others considering Customer Thermometer:** This is a must have tool for any customer focused business. By not knowing exactly how your customers feel about the service you provide means that you will have a huge disadvantage in the marketplace. This is low impact for your customers but high impact for your business. GIVE IT A GO, its amazing **What problems is Customer Thermometer solving and how is that benefiting you?** I worked for the largest telecoms company in the UK and the number of departments that we have covering all aspects of telecoms and telephony were vast. Implementing Customer Thermometer into some of the departments was extremely beneficial so that we could identify which of these departments were under-performing and which were excelling. At a more granular level, within these departments, we could also see which transactions were seen by our customers as out of date and not working as they expected. Improvement actions based on customer feedback fitted in perfectly with our Continuous Improvement and Six Sigma programmes as we had physical and actionable feedback based on what we know not what we thought. From the ratings we received, we can identify the happiness factor of our customer base, create a temperature/pulse check score which is a weighted score based on the ratings received and not just the volumes and also an NPS score. We used all of the scoring methods across all of the programmes which was a great way to prove to the business how we were performing over time, backing it up with improvement actions that had been implemented and agreed at a customer level. ### 9. A tool or method to measure the performance or health of a business. **Rating:** 5.0/5.0 stars **Reviewed by:** pooja s. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2019 **What do you like best about Customer Thermometer?** Best solution to stabilize your business: Keep tracking customer responses and make them happy by improving services. The thermometer shows us the customer's mood for the product, and we can get responses on why the customer is unhappy. **What do you dislike about Customer Thermometer?** Everything is good. They must improve the GUI and make it user-friendly. **Recommendations to others considering Customer Thermometer:** Yes, I recommend this software to businesses. **What problems is Customer Thermometer solving and how is that benefiting you?** taking care of my clients ### 10. Why customer thermometer!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2019 **What do you like best about Customer Thermometer?** For a successful business we need to know the customer response over our product. And have to attend all the queries and suggestions. Customer Thermometer is the application software. Where we can take the customer reviews about the product and services. So that we won't loss the customer **What do you dislike about Customer Thermometer?** Nice application to take care our customer. But the pricing is high. **Recommendations to others considering Customer Thermometer:** To growing the business it's a best tool. I recommend it **What problems is Customer Thermometer solving and how is that benefiting you?** Taking responses of our customers ### 11. wonderful software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2019 **What do you like best about Customer Thermometer?** customer response must require for good business. this tool is awesome to get response of the customers. it provide feature to get response of the customer and get it on the scale. so that we can understand what customer need more attention **What do you dislike about Customer Thermometer?** everthing is good but AI should be implemented and improved in the software. **Recommendations to others considering Customer Thermometer:** you my go for thermometer **What problems is Customer Thermometer solving and how is that benefiting you?** taking response of my customers ### 12. Customer Thermometer review **Rating:** 4.5/5.0 stars **Reviewed by:** Anita N. | Call Center Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2019 **What do you like best about Customer Thermometer?** able to get feedback from customers in a timely manner **What do you dislike about Customer Thermometer?** it is expensive , customer's don't get a chance to share all the feedback . **Recommendations to others considering Customer Thermometer:** It is easy to use . **What problems is Customer Thermometer solving and how is that benefiting you?** Customer satisfaction feedback ### 13. Good low cost solution, like that you only pay when you need to **Rating:** 4.0/5.0 stars **Reviewed by:** Josh B. | Director of Global Customer Support, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2018 **What do you like best about Customer Thermometer?** Ability to buy blocks of usage, ease of integration with existing ticketing system. **What do you dislike about Customer Thermometer?** Needs better NPS functionality, dashboards leave something to be desired. **Recommendations to others considering Customer Thermometer:** For those of us on a budget, they really do provide what you need with the ability to integrate with any support ticketing solution. You can control cadence and audience as well, so overall a good solution. **What problems is Customer Thermometer solving and how is that benefiting you?** Getting meaningful feedback from our customer base - we are able to quantify their satisfaction, coach our team to performance, and identify pain points within the product with the surveys. ### 14. Easy feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Customer Thermometer?** You want to make sure getting feedback is as simple as possible, or people won’t do it. This is so simple you don’t even have to think. Immediate feedback. **What do you dislike about Customer Thermometer?** I really don’t have any complaints. That I didn’t find it sooner?! **What problems is Customer Thermometer solving and how is that benefiting you?** We know how our customers feel about us instantly with feedback that’s easy to process ### 15. Simple feedback but not extensive enough **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2017 **What do you like best about Customer Thermometer?** It's easy to use, very simple and collects data in a nice-looking dashboard. The idea behind it is simple and we can implement it quite easily across our platforms. **What do you dislike about Customer Thermometer?** It's minimalist. You can ask one question and get a response from that, and only then will it prompt for further comments. You cannot ask more than that and the icons just feel as if they aren't professional enough - you can change them but what would you choose? **What problems is Customer Thermometer solving and how is that benefiting you?** Customer Thermometer allows us to ask our customers how they feel regarding our service and whether they need anything else done. It helps when you're looking for an easy tool to gather quick feedback. ### 16. Keep an active pulse on your customers **Rating:** 3.0/5.0 stars **Reviewed by:** Emily E. | Customer Marketing Specialist, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2016 **What do you like best about Customer Thermometer?** I love that Customer Thermometer breaks down how many comments you have by red, yellow, green, and gold stars, but separates that in a different tab from the number of responses received in each category. The analytics are pretty good. With visual representation of information, it's very easy to understand at a glance how your customers are feeling. They also have a check mark box next to the comments so you can indicate you've taken action on that particular comment. And as of recent, you can drill down by date! **What do you dislike about Customer Thermometer?** Until recently you couldn't drill down by date. But, they just implemented that feature, so I'm very happy! **Recommendations to others considering Customer Thermometer:** n/a **What problems is Customer Thermometer solving and how is that benefiting you?** We are able to determine our company wide NPS score. We've also been able to gather common comments and use that info to build possible blog content/FAQs for our Members. ## Customer Thermometer Discussions - [Can I publicise my Customer Thermometer results?](https://www.g2.com/discussions/can-i-publicise-my-customer-thermometer-results) - 1 comment, 1 upvote - [Can I receive comments after an initial response?](https://www.g2.com/discussions/can-i-receive-comments-after-an-initial-response) - 1 comment, 1 upvote - [Can I delete a response, or a Blast?](https://www.g2.com/discussions/can-i-delete-a-response-or-a-blast) - 1 comment, 1 upvote - [I want to use my own icons, can I?](https://www.g2.com/discussions/i-want-to-use-my-own-icons-can-i) - 1 comment, 1 upvote - [Can I embed your buttons into emails sent by other apps?](https://www.g2.com/discussions/can-i-embed-your-buttons-into-emails-sent-by-other-apps) - 1 comment, 1 upvote - [View Customer Thermometer pricing details and edition comparison](https://www.g2.com/products/customer-thermometer/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+04%3A59%3A22+-0500&secure%5Bsession_id%5D=aedc3e23-efb9-4073-8153-4a4c0f1643fd&secure%5Btoken%5D=a6c31f4aea225bbbc99485607e97191345c2729ab937bd4fea13be93182f0521&format=llm_user) ## Customer Thermometer Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **System Management** - Security - System Monitoring ## Top Customer Thermometer Alternatives - [Nicereply](https://www.g2.com/products/nicereply/reviews) - 4.5/5.0 (423 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,930 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (730 reviews)