Chattermill
252 reviews
- 1 profiles
- 3 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2015
Chattermill Reviews
ZC
Zineb C.
Analyste QAMid-Market (51-1000 emp.)Clear customer insights through categories, dashboards, and Lyra
I use Chattermill to understand user sentiment on our platform, the issues they encounter, and their feedback on our features. The categories help me identify recurring issues and understand customer needs according to themes. I appreciate being able to centralize results in predefined categories and themes. Lyra helps me make sense of the results and responds to me in French, which is nice. The dashboards allow me to synthesize the results and share them with stakeholders.
UO
Verified User in Oil & Energy
Mid-Market (51-1000 emp.)Love Seeing Customer Reviews and Total Score at a Glance
I love being able to see my reviews from customers and my total score
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)Great tool, which provides Actionable Results
Good UI, gives access to clear, informative results that we can then apply to our products.
About
The AI-native CX intelligence platform for teams and agents.
The Chattermill AI-native customer experience intelligence platform helps businesses understand what their customers actually want. It unifies feedback from surveys, reviews, support tickets, conversations, and social media in one place, then uses Lyra, Chattermill's proprietary AI model, to analyze that feedback at scale and turn it into insight the whole business can act on. The same intelligence connects directly into AI agents through MCP and Skills, so teams can query verified customer data from Claude, ChatGPT, or any MCP-compatible agent. Amazon, Uber, Booking.com, Santander, Tesco, JustEat, and H&M use Chattermill to understand their customers and grow their business. Chattermill is a private company headquartered in London, UK.