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Chattermill

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238 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.4
Serving customers since
2015
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Chattermill Reviews

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Profile Name
Star Rating
155
76
7
0
0
Verified User in Oil & Energy
UO
Verified User in Oil & Energy
06/10/2026
Validated Reviewer
Verified Current User
Review source: Organic

AI Insights and Dashboards with High-Quality Support

Chattermill does a very good job of synthesising multiple feedback sources and integrations into one central view utilising AI to extract themes, insights and proactive recommendations. It’s easy to create dashboards for journeys, products, or features, and then see clear sentiment, NPS, and key themes in one place. It seems to perform well and the support from the team is of high quality. Pricing I believe is on the higher side but this is likely dependant on the size of business and support provided.
Verified User in Oil & Energy
UO
Verified User in Oil & Energy
06/03/2026
Validated Reviewer
Review source: Organic

Instant Feedback Visibility That Speeds Up Reviews

Seeing my feedback instead of waiting till reviews
Verified User in Hospitality
CH
Verified User in Hospitality
05/22/2026
Validated Reviewer
Verified Current User
Review source: Organic

Great tool to gather guest feedback

What stands out the most now is the AI sentiment tagging. It goes beyond basic keyword matching to truly understand the context of what customers are praising or complaining about which is incredibly valuable for us (especially in the hospitality industry). Combined with the ability to create custom dashboards and automated workflows, it allows us to see everything at a glance and streamline our entire feedback process effortlessly.

About

Contact

HQ Location:
London

Social

@ChattermillAI

What is Chattermill?

The Chattermill Customer Feedback Analytics Platform helps businesses unlock their customer reality. Using Chattermill, companies can unify their customer feedback data across surveys, reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. Chattermill is a private company headquartered in London, UK.

Details

Year Founded
2015
Website
chattermill.com