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Deskpro

4.2
(12)

Deskpro is the helpdesk platform for 21st century organizations. Beautifully designed. Simple to use. Flexible. Multi-channel. Powerful. Affordable.

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Deskpro review by Matthew A.
Matthew A.
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"Intuitive Yet Powerful Online Help Desk Solution"

What do you like best?

DeskPRO was very simple to set-up (less than one hour's time required) but at the same time DeskPRO online hosted platform is very powerful. Both internal staff and end users have a flexible, in-depth solution for creating and tracking new requests as well as a Knowledge Base that is easily searchable. DeskPRO's support in the UK is excellent and the CSRs there have been very helpful with any question asked.

What do you dislike?

Since DeskPRO is in the UK, the customer help desk doesn't seem to be available late in the typical U.S. work day. This isn't a serious compliant, however, as the UK help desk's early morning hours make up for this small deficiency.

Recommendations to others considering the product

DeskPRO is a very cost-effective, flexible and yet powerful online help desk solution for all of your staff and your clients.

What business problems are you solving with the product? What benefits have you realized?

Keeping track of client requests from an easy-to-access online portal. The online help desk portal is branded and allows customers to search a Knowledge Base before opening a new ticket request with us. Everything is provided for one flat monthly fee.

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Deskpro review by Rocirys R.
Rocirys R.
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Review Source
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"Excelente entorno de soporte para clientes"

What do you like best?

El servicio de asistencia en la nube de Deskpro ofrece un estupendo entorno de soporte que nos ha permitirnos a nosotros como analistas de soporte técnico, mejorar el soporte brindado a nuestros clientes. Es un software muy completo y aunque parece complicado de utilizar realmente es muy fácil. Encontramos que Deskpro es un excelente software que esta completo en todas sus funcionalidades, es totalmente intuitivo para su uso y el proceso de instalación es totalmente rápido.

What do you dislike?

Posee tantas funciones que en ocasiones suelo equivocarme pero cada día aprendo algo nuevo sobre esta aplicación.

Recommendations to others considering the product

Es una aplicación muy rentable y nos ha permitido satisfacer nuestras demandas empresariales. La atención para con nuestros clientes ha mejorado grandemente. El entorno gráfico es totalmente amigable y se puede personalizar.

What business problems are you solving with the product? What benefits have you realized?

Desde que utilizamos DeskPRO hemos mejorado la gestión para atención a nuestros clientes y esto es excelente.

What Help Desk solution do you use?

Thanks for letting us know!
Deskpro review by Samreen V.
Samreen V.
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Verified Current User
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"DeskPRO Recommendation"

What do you like best?

It is a great helpdesk software that will help you effortlessly manage your interaction with your target audience.

What do you dislike?

The color features seemed limited for the Deskrpo; not very smooth transition to setting the text message option.

Recommendations to others considering the product

Cost Effective; limitless user access

What business problems are you solving with the product? What benefits have you realized?

Currently using DeskPRO as a software for helpdesk ticketing process which also features to store Frequently Asked Questions (FAQs) in the knowledge base so you can search the database to accurately and timely answer the audience inquiries. Furthermore, if a question is not found in the knowledge base, you will be able to escalate the inquiry to get the appropriate answer as there are many levels of agents options available for the team.

Deskpro review by Joseph G.
Joseph G.
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Verified Current User
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"Great High Speed Ticketing System"

What do you like best?

Everything loads on a single page. I can open tons of tickets quickly and easily. The notification customization is great, love the chat popups for notifications. Very customizable system. Ability to merge tickets is amazing too.

What do you dislike?

It's very memory intensive. There are times the single tab will use a gigabyte of ram.

What business problems are you solving with the product? What benefits have you realized?

We use it for internal support, so we split between 2 departments in the same system.

Deskpro review by User
User
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Verified Current User
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content

"Deskpro is the tool!"

What do you like best?

The best thing I like about Deskpro is how you are able to customize each users views. Each person on our Help Desk Team wants to see different things, and with this software you are able to.

What do you dislike?

The thing I dislike about Deskpto is that some of fields are required and can't change.

What business problems are you solving with the product? What benefits have you realized?

Using the built-in KB is great for helping the users. Also sorting and prioritizing tickets is really good with this software.

Deskpro review by Sal A.
Sal A.
Validated Reviewer
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Deskpro"

What do you like best?

I like you can add your profile pic on the account so customer can see you

What do you dislike?

Not organized ticketing system complicated and slow make the agent hard to type and search in the tools which takes more times and frustrating

What business problems are you solving with the product? What benefits have you realized?

For tech support tech companies, its cheaper for the company

Deskpro review by Administrator in Computer Software
Administrator in Computer Software
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"Good CRM for basic small business needs"

What do you like best?

Ease of use. Customer Service is prompt. UI is straight-forward and easy to train new employees on. Customization is basic, while useful. Live chat was useful and available for reporting. Knowledge Base was simple yet sufficient.

What do you dislike?

Reporting was limited to pre-selected fields/variables and didn't capture historical information (such as open cases 1 year ago vs today). Knowledgebase did not support embedded .gif or reporting on user search term history/usage.

What business problems are you solving with the product? What benefits have you realized?

Basic customer service inbox system with groups, rules, reporting and hat.

Deskpro review by User
User
Validated Reviewer
Verified Current User
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content

"Flexible and powerful helpdesk software"

What do you like best?

Organization by teams, ability to customize, advanced integrations with systems such as OIM

What do you dislike?

Crashes occasionally, sometimes hard to undo something you do by accident

What business problems are you solving with the product? What benefits have you realized?

Customer support, triage between multiple teams in organization

Deskpro review by Laura M.
Laura M.
Validated Reviewer
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content

"Easy to use"

What do you like best?

The easiness to connect and self explanatory commands.

What do you dislike?

Too many features that aren’t used, perhaps more trainings would help to understand.

What business problems are you solving with the product? What benefits have you realized?

It helps to reduce the response time.

Deskpro review by Consultant in Mental Health Care
Consultant in Mental Health Care
Validated Reviewer
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content

"Fair"

What do you like best?

DeskPro is a great product to use for businesses, and working in a fast paced environment. DeskPro is reliable, and my company has not had any problems with it.

What do you dislike?

I do not have anything poor to say about this product.

Recommendations to others considering the product

A reliable service

What business problems are you solving with the product? What benefits have you realized?

DeskPro supplies reliable needs for loading data, and transporting files professionally, and safely.

Deskpro review by User in Telecommunications
User in Telecommunications
Validated Reviewer
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content

"Good helpdesk platform"

What do you like best?

-Simple UI

-Integrates with Confluence well, allows for easy linking with system

-Easy ticketing system and works well with other agents

What do you dislike?

-Sometimes buggy/slow

-Lacks some features

-Needs easier/more macro features

Recommendations to others considering the product

I recommend it to any company that requires helpdesk software.

What business problems are you solving with the product? What benefits have you realized?

-Solving customer problems

-Simplifies ticketing and emailing customers

Deskpro review by Administrator
Administrator
Validated Reviewer
Review Source
content

"DeskPRO review"

What do you like best?

The User interface is very easy to use and consumer friendly.

What do you dislike?

However, the UI is also a little bit clunky and outdated. It needs to be revamped.

What business problems are you solving with the product? What benefits have you realized?

I am streamlining communications between different departments. Some benefits that result from DeskPRO are fast and efficient communication.

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* We monitor all Deskpro reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.