--- title: Chattermill Reviews meta_title: 'Chattermill Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 238 reviews by the users' company size, role or industry to find out how Chattermill works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 238 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Chattermill Reviews **Vendor:** Chattermill **Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) **Average Rating:** 4.4/5.0 **Total Reviews:** 238 ## About Chattermill Chattermill is the AI-native customer experience intelligence and Voice of Customer (VoC) platform designed to help organizations effectively unify and analyze their customer feedback across any channel. By leveraging advanced AI technology, Chattermill empowers businesses to extract meaningful insights from diverse data sources, including surveys, reviews, support tickets, conversations, and social media interactions. This comprehensive approach enables companies to identify recurring issues, understand customer pain points, and drive product improvements with confidence. Targeted primarily at customer-focused teams, Chattermill serves a wide range of industries, including e-commerce, hospitality, and retail. Organizations like Uber, HelloFresh, Booking.com, Tesco, JustEat, and H&M utilize Chattermill to transform their customer experiences and foster business growth. The platform is particularly beneficial for Customer Experience (CX) and Voice of Customer (VoC) teams, as it allows them to pinpoint factors affecting customer satisfaction and loyalty. Additionally, Product and UX teams can prioritize enhancements based on genuine customer needs, while Support and Operations teams can identify recurring issues before they escalate into larger problems. One of Chattermill's key features is its powerful AI analytics capability, which enables the extraction of actionable insights from unstructured text feedback. This functionality allows businesses to uncover clear trends and patterns that inform strategic decision-making. By providing clarity and insights, Chattermill helps organizations improve their products and services, ultimately leading to increased customer satisfaction. The platform's ability to consolidate and scale voice-of-customer analysis also benefits Insights and Data teams, making it easier to manage and interpret large volumes of feedback. Chattermill stands out in the feedback analytics category due to its commitment to delivering deep, actionable insights rather than just surface-level metrics. This focus on understanding customer sentiment allows organizations to make informed decisions that enhance their overall customer experience. The platform has received recognition from G2, being named a Grid Leader and Momentum Leader in Feedback Analytics Products, among other accolades. These distinctions highlight Chattermill's effectiveness and user satisfaction within the competitive landscape of customer feedback solutions. For organizations looking to deepen their understanding of customer experiences and drive meaningful improvements, Chattermill offers a robust solution that integrates seamlessly into existing workflows. By harnessing the power of AI and comprehensive feedback analysis, businesses can navigate the complexities of customer sentiment and foster lasting loyalty. ## Chattermill Pros & Cons **What users like:** - Users find Chattermill's **ease of use** exceptional, enabling quick access to valuable insights without extensive training. (26 reviews) - Users value the **real-time feedback management** of Chattermill, enhancing their ability to respond swiftly to customer reviews. (24 reviews) - Users value the **clarity of customer insights** from Chattermill, enabling informed decisions and improved service strategies. (22 reviews) - Users value the **actionable insights** generated by Chattermill, which greatly enhance service quality and decision-making. (21 reviews) - Users appreciate the **cleanliness and organization of reviews** in Chattermill, enhancing the analysis of customer feedback. (17 reviews) - Users value the **insights analysis** of Chattermill for its clarity and ease in understanding customer feedback. (17 reviews) - Intuitive (14 reviews) - Customer Support (13 reviews) - Helpful (12 reviews) - Improvement (11 reviews) **What users dislike:** - Users find **insufficient information** in Chattermill, noting a steep learning curve and a need for better guidance. (8 reviews) - Users find the **interface not intuitive** , making it challenging to access insights and create dashboards efficiently. (7 reviews) - Users note that the **AI limitations** hinder insights and guidance, affecting the overall analytical experience. (6 reviews) - Users experience **inaccuracy** issues with Chattermill's AI, leading to misclassifications and unreliable insights at times. (6 reviews) - Users find the **complex usability** of Chattermill challenging, especially for occasional users and new adopters. (5 reviews) - Filtering Issues (5 reviews) - Users feel that the **customization options are limited** , hindering the overall effectiveness of Chattermill’s dashboards. (4 reviews) - Users find the **interface design poor** , feeling it is busy and unintuitive, complicating the analysis process. (4 reviews) - Poor Understanding (4 reviews) - Sentiment Analysis (4 reviews) ## Chattermill Reviews ### 1. Chattermill is very user friendly and fun to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Salman I. | Data Analyst Expert, Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Chattermill?** Chattermill allows you to read the feedback left by customers and it filters it with the score and the comment itself, it's very fun to use and it is very useful for self development. **What do you dislike about Chattermill?** Everything is great, however in some cases despite the comment being a positive one shows a grey smiley face. But very fun to use **What problems is Chattermill solving and how is that benefiting you?** Main benefit is being able to have a hands on view of the feedback left by the customers you interact with, I also love how it summarises what the customers are saying about you in short snappy keywords. ### 2. Fast Data Categorization and Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Chattermill?** *That large volumes of data can be categorised quickly, and in multiple ways. * Customer support are responsive **What do you dislike about Chattermill?** *Technical issues can be sometimes slow to resolve * Works best if you have additional metadata to enrich the data to really understand the themes and how they impact your customers **What problems is Chattermill solving and how is that benefiting you?** * Understanding large volumes of data * Sharing feedback cross functionally to drive action ### 3. Very user friendly tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Chattermill?** Chattermill is a highly practical tool for gaining valuable insights into our customers. It enables me to enhance both our performance and efficiency. I find the summaries especially helpful, as they allow me to access all the necessary information at a glance. **What do you dislike about Chattermill?** Sometimes there are too much information **What problems is Chattermill solving and how is that benefiting you?** Clear information all at once with summaries ### 4. Helpful for real-time feedback **Rating:** 3.5/5.0 stars **Reviewed by:** Chris A. | Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Chattermill?** Real-time feedback and having the ability to re-act to customers reviews as soon as possible **What do you dislike about Chattermill?** lack of introductions about analytics, seem like really useful tools but some training manuals would help **What problems is Chattermill solving and how is that benefiting you?** Negative responses impacting trustpilots and reviews However often a lot of responses are missed - although I imagine this is due to the integration with our own systems ### 5. Positive experience with Chattermill **Rating:** 4.0/5.0 stars **Reviewed by:** Stefano M. | Analytics Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Chattermill?** - Reports and dashboards are user-friendly and use to manage - Reliable and trusthworthy brand - Chattermill provide a goldmine of data for user sentiment and qualitative inputs **What do you dislike about Chattermill?** - API data not straightforward to set-up **What problems is Chattermill solving and how is that benefiting you?** - Chattermill is able to summarize public opinion and feedback analysis - Unified view of product sentiment across device/platforms ### 6. Insightful, engaging and improved performance. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Chattermill?** Chattermill is an :sparkles:amazing:sparkles: tool that uses artificial intelligence :robot_face: to automatically analyse CHI and Trustpilot feedback from our customers to gauge how they feel about specific topics. It'll reveal super valuable insights and provide in depth answers to questions like: "why are my teams' customers talking about billing 30% more negatively than other teams this week?" "Are customers happier with abc since we introduced xyz?", etc, etc, etc... It really allowed me to reward and celebrate my team whilst also understanding the sentiment of our customer base. **What do you dislike about Chattermill?** I found it challenging at times to rely on filtered themes as this didn't always align with the customer experience. **What problems is Chattermill solving and how is that benefiting you?** Outlining positive interactions and performance on an individual level and highlighted key areas for improvement. ### 7. Very useful for can be difficult to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Chattermill?** Very practical to get insights on customer's behaviours, and complains **What do you dislike about Chattermill?** The interface to be not intuitive, and it can be difficult to use **What problems is Chattermill solving and how is that benefiting you?** it's helping me define customer complaints so I can improve training material for customer service agents ### 8. Customer insights that help us understand our customers at a granular level **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Chattermill?** How easy it is to get to insights. I like the custom dashboards specific to my role, which means I don't have to look hard for insights relevant to me. **What do you dislike about Chattermill?** Can't think of anything I dislike at the moment, it fits my use case perfectly. **What problems is Chattermill solving and how is that benefiting you?** Understanding what our customers like and don't like and getting to the root cause of their pain points. We've been able to much more quickly get down to the bottom of things and make changes before it's too late. ### 9. Help me understand the feedback that I provide to our customer **Rating:** 5.0/5.0 stars **Reviewed by:** Kernal D. | EON Next specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Chattermill?** let's me know how well, I am doing, how I can improve and the impact I make on customers **What do you dislike about Chattermill?** There is nothing that come to mind, very easy to use and navigate **What problems is Chattermill solving and how is that benefiting you?** helping me know, how much of a great service I am providing to our customers ### 10. We have greatly improved our understanding of customers and the fidelity of our data **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Chattermill?** We have transformed our manual admin and time consuming data entry work, which was open to human error and misinterpretation, into an automated-algorithm tool that takes out the subjectivity of what customers are talking about, greatly reduced our manual data entry and has given us far greater levels of granularity in our data. Onboarding was extensive and customised to our needs, which made it a relatively smooth process to get up and running. **What do you dislike about Chattermill?** For our purposes, it's a good fit and has improved our ecosystem. However, if you were hoping it will solve all your problems and tell you exactly what's going on with a 'decision' at the end of the data, this is not what this tool is for. You will still need a educated human to come up with the next steps. **What problems is Chattermill solving and how is that benefiting you?** We ingest our Customer Support and NPS data, which was previously a heavily manual process for a team member. We have increased the accessibility of data to other parts of the business, by now having self-serve dashboards that are set-and-forget. The ease of access to this data has increased the level of interest and conversation about the topics coming out of our department, which were previously 'out of sight, out of mind'. ### 11. A Game-Changer for Omnichannel Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Darya B. | Product manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Chattermill?** Chattermill has transformed how we analyze feedback from all our channels - online, app and in store. We use it to integrate multiple data sources like NPS, surveys, review sites and social media so we get a full view of our customers. My favourite thing about Chattermill is the sentiment analysis. Because it looks at keywords in context it means I can be confident about what matters most to our customers. **What do you dislike about Chattermill?** It's hard to say about the disadvantages. For us, this is an analytical tool with no alternative. **What problems is Chattermill solving and how is that benefiting you?** We process text comments in NPS surveys and product reviews. Using Chattermill saves us a huge number of working hours on analyzing the requests and needs of our clients. ### 12. Chattermill helping us understanding our customers without language barriers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Chattermill?** Chattermill is fast, accurate, and reliable. It has significantly reduced the time my team and I spend on analysing customer feedback and making them more actionable. It has also helped us translate and collate feedback across several countries and languages. We have even used it to measure our customer success KPIs. **What do you dislike about Chattermill?** The summary of the feedback sometimes is a bit biased towards one odd theme. **What problems is Chattermill solving and how is that benefiting you?** Chattermill is helping the Product teams to be able to quickly review the customer feedback in a short span of time and focus on addressing customer pain points. This has significantly reduced the time we spend on analysing customer feedback across channels. ### 13. Great tool to aide understanding feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy W. | Digital Marketing Manager, Transportation/Trucking/Railroad, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Chattermill?** Really, really useful tool to categorise user feedback as well as bring in app store reviews **What do you dislike about Chattermill?** not much really. Some of the AI is not quite right for the categorisations but this will be corrected and is learning - very minimal issues **What problems is Chattermill solving and how is that benefiting you?** being able to pull all data into one place and categorise it into useful segments and structure with analytics without a large amount of manual work ### 14. Deep customer feedback insights that surface the true voice of the customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Chattermill?** Dept of insights and the fact that they are link to our business KPIs. I can easily see the impact of issues on retention and revenue and prioritize. Easy to integrate new feedback sources. **What do you dislike about Chattermill?** Colour of some of the reports and charts and the fact it can't be easily edited. **What problems is Chattermill solving and how is that benefiting you?** Understanding our customers and prioritizing the impact of customer complaints and issues on our bottom line. ### 15. Centralized Feedback Collection Makes All the Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Chattermill?** They collect feedback from a variety of sources, both internal and external, and it's crucial to have all of this information consolidated in a single location. **What do you dislike about Chattermill?** I feel that creating dashboards could be a bit more intuitive, and having a tool to export graphs would also be very useful. **What problems is Chattermill solving and how is that benefiting you?** It helping me understand the customer needs and complains. ### 16. chattermill is great **Rating:** 5.0/5.0 stars **Reviewed by:** Aisling f. | energy specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Chattermill?** easy to use, great to see feedback, helps know what we need to change and improve on. **What do you dislike about Chattermill?** nothing its a great piece of tech to use. **What problems is Chattermill solving and how is that benefiting you?** it is great to see feedback and listen to customer opinion and voice. it help us know where we need to improve and do better. ### 17. Fundamental tool for Product Managers **Rating:** 5.0/5.0 stars **Reviewed by:** Ane B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Chattermill?** It has a great AI tool to summarize customer feedback from multiple sources (Zendesk, Forms, App reviews, ...) and provides actionable insights and automatically identifies emerging trends that directly inform my product strategy. **What do you dislike about Chattermill?** There's a bit of a learning curve, and the navigation is not always very intuitive. **What problems is Chattermill solving and how is that benefiting you?** Pre-Chattermill, I found it difficult and time consuming to collect and digest the customer feedback that was scrambled in different places. Chattermill now allows me to quickly highlighting key points of friction, such as specific issues within our booking funnel, allowing me to prioritize changes based on actual customer sentiment and impact. ### 18. Intuitive and connected solution **Rating:** 5.0/5.0 stars **Reviewed by:** Umberto T. | Social media lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Chattermill?** The interface is very intuitive even for those who aren't well versed with similar software. I like that it integrates with many platforms flawlessly. It gives an overview of what guests/customers want from the product in realtime. **What do you dislike about Chattermill?** The AI is useful but inaccurate at times. **What problems is Chattermill solving and how is that benefiting you?** With simple queries we can gather feedback from multiple sources in a concise way. ### 19. Valuable resource for Product Design **Rating:** 4.0/5.0 stars **Reviewed by:** Niels K. | Product Designer, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Chattermill?** As a Product Designer, I mostly use Chattermill during the early parts / discover stages of my project. Chattermill is a great way for me to understand user sentiments across our various communication channels and to help me pinpoint areas of further interested. I appreciate the design of the platform, the ability to create custom dashboards that I can share / link to for collaboration. Being able to query our user sentiments based on search inputs and/or aspect of our app is super valuable as well. Besides discovery matters, I user Chattermill to build reports internally. **What do you dislike about Chattermill?** While I do appreciate Chattermill as a product, I've found their AI features lacking. Eventhough the AI summaries can be useful, they sometimes (often) fall apart in rationale upon further scrutiny. I'm not sure if this is specific to Chattermill since many genAI tools halucinate. **What problems is Chattermill solving and how is that benefiting you?** Chattermill helps me get a quick overview of user sentiments and helps me direct my research in Product Designer (UX/UI) endeavours and as arguments (their dashboards) when writing business proposals ### 20. Best NLP partner to simplify your AI requirements. **Rating:** 4.5/5.0 stars **Reviewed by:** Venkatesh A. | Data Engineer, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Chattermill?** -> Best and user friendly UI for analyzing the results with lot of customized options for end users. -> Easy data transfers using their cloud buckets. -> Quick response provided every time if there are any issues or help needed. -> Their AI capabalities is really good in the market. **What do you dislike about Chattermill?** -> Data loss is difficult to track as they don't have any monitoring tool for data transfers. -> This would be specific to our organization, where we are facing issues with user management and enabling SSO login. **What problems is Chattermill solving and how is that benefiting you?** Deriving insights over the customer comments is made easy with chattermill. We have wide range of business users who are benifiting from this to know the customer pain points and take appropriate actions. It is helping many teams like production, retail, online experience, assortments and others. Just to give an example using themes and sentiments production team are able to improve stitch quality talking to supplier for fabrics mentioned in the comments. ### 21. Chattermill gives us wide abilities in CX **Rating:** 5.0/5.0 stars **Reviewed by:** Olga S. | Customer experience team leader, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Chattermill?** Chattermill has revolutionized the way we understand our customers. The ability to consolidate feedback from multiple channels and extract actionable insights with AI is a game-changer for our team. We’ve been able to uncover trends we would have otherwise missed, enabling us to proactively address customer pain points. The dashboard is intuitive, and the segmentation options are fantastic for tailoring insights to specific teams. The customer support team has also been incredibly helpful and responsive. Highly recommend Chattermill to any company serious about improving their customer experience! **What do you dislike about Chattermill?** I don't think there is anything to dislike :) **What problems is Chattermill solving and how is that benefiting you?** We can solve most of CX requests with Chattermill ### 22. Great AI summarization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Chattermill?** Love that it summarizes sentiments and groups them accordingly making it easier for users to only look at one summarized phrase to see all related tickets/concerns to it. **What do you dislike about Chattermill?** dropdowns on the left side is kinda confusing and the color if also not making it easier **What problems is Chattermill solving and how is that benefiting you?** It gives us easier insight on what our customers are saying and also makes it easier for our team to determind if there are arising issues based on the most mentioned phrase recently ### 23. Easy Access Hints from Chattermill **Rating:** 4.0/5.0 stars **Reviewed by:** JR L. | Tools and Systems Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2024 **What do you like best about Chattermill?** This tool helps us during our peak weeks every quarter because the reports are very easy to use, show up summaries real quick and all options can be seen at the sidebar for easy access. **What do you dislike about Chattermill?** I don't see any downside to using this tool. The only part that I don't like is the homepage which shows the instructions or a quick manual on how to use the tool. **What problems is Chattermill solving and how is that benefiting you?** As part of the technical team of the company, I use this tool to see if there are technical issues that were reported by our customers based on their feedback. Having those information is very important to me since not all agents are reporting the technical issues that our customers reports to us and from Chattermill we'll be able to escalate feedback related to technical to our IT. ### 24. Useful, but inaccurate **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Chattermill?** The streamlined nature in which feedback is received and tagged for organisation. **What do you dislike about Chattermill?** The inaccuracy of tagging causes inaccurate insights fairly often **What problems is Chattermill solving and how is that benefiting you?** It's solving an issue of quality control, I can quickly see pain points that need addressing ### 25. Really good platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Chattermill?** I like that the information is visible and clear **What do you dislike about Chattermill?** I dont like that the page refreshes itself when you clikc on a new tab **What problems is Chattermill solving and how is that benefiting you?** we use chatermill for stats, communication stats, feedback, etc ### 26. Useful for aggrregating multiple feedback sources **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Chattermill?** Insights and theming are useful for analysing feedback across multiple datasources **What do you dislike about Chattermill?** Would be good to hyperlink to a specific piece of feedback more easily **What problems is Chattermill solving and how is that benefiting you?** Difficulty in analysing multiple and numerous feedback sources ### 27. Excellent resource to help understand feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Shraddha T. | Energy specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Chattermill?** it is really useful tool to understand what our customers are feeling. **What do you dislike about Chattermill?** I can't see any reason yet dislike chattermill **What problems is Chattermill solving and how is that benefiting you?** To understand the customer ### 28. Good UX and notifications **Rating:** 4.0/5.0 stars **Reviewed by:** Timothy H. | Brand Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Chattermill?** The User experience and ease of analysis. **What do you dislike about Chattermill?** Would love more personalised insight or AI commentary. **What problems is Chattermill solving and how is that benefiting you?** Understanding product issues and monitoring NPS ### 29. Very helpful and insightful **Rating:** 4.5/5.0 stars **Reviewed by:** Suzanne G. | Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Chattermill?** This allows a lot of insight into my work and how i can improve based on experiences. Very easy to use and navigate **What do you dislike about Chattermill?** I think it needs to figure out the sentiment it calculates a little better **What problems is Chattermill solving and how is that benefiting you?** Helping me understand my flaws and also my praise to help better my work and see which areas i need to improve ### 30. A powerful tool for capturing and quantifying the voice of the customer **Rating:** 4.5/5.0 stars **Reviewed by:** Siam S. | Global Research Lead , Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Chattermill?** The theme grouping tool has seen improvements in recent months **What do you dislike about Chattermill?** The platform is still relatively hard to go into and understand as a new user **What problems is Chattermill solving and how is that benefiting you?** We’re able to automatically sort through vast amounts of NPS responses, highlighting recurring themes — whether they’re related to price, customer support, delivery times or literally any type of customer feedback. ### 31. Helpful customer insights tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Chattermill?** Chattermill provides super helpful insights into customer and user feedback that helps us keep our product customer centric and competitive in a fast-moving field **What do you dislike about Chattermill?** The customisation options on the dashboards could be better **What problems is Chattermill solving and how is that benefiting you?** Customer insights and user insights that can be broken down by different dimensions along our user journey. It also helps me with competitive benchmarking ### 32. Very good to learn the insight if your performance **Rating:** 5.0/5.0 stars **Reviewed by:** Alijah W. | energy specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Chattermill?** The near instant feedback to your services **What do you dislike about Chattermill?** More insight in the key aspects of progressing **What problems is Chattermill solving and how is that benefiting you?** . ### 33. Getting closer to customers worldwide **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Chattermill?** As a Product Manager of a global product available in more than 10 markets and 3 continents, it's sometimes challenging to get close to customers to hear their feedback. Chattermill makes this easy by aggregating different feedback sources. Its analysis engine allows to capture key user sentiments by aggregating user comments with good accuracy. The ease of use of the interface makes it particularly intuitive to use. **What do you dislike about Chattermill?** The interface could help more the job-to-be-done of users such as Product Managers and tech teams related to the investigation of issues encountered by users of an app/website. As a user once I have identified patterns (set of comments) that I believe need to be investigated, I will need to bring key information back into the development flow so that the analysis can continue (i.e. Jira ticket, sharing with tech team etc.) At the moment this requires a series of manual copy/paste and is a tedious process. **What problems is Chattermill solving and how is that benefiting you?** As a Product Manager I need to get closer to customers and hear what they are experiencing using my product. This is available in many different markets and continent. Chattermill is helping me finding product issues that are not evident from current product metrics and analytics used. ### 34. Great tool for understanding your customer base **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Chattermill?** I would highlight a few things: 1. Chattermill effectively enables complex NLP categorization of text data at various levels of granularity 2. The native Chattermill dashboard interface allows non-technical users to dig deeper into customer feedback data. 3. The Chattermill team is always incredibly helpful and willing to let us weigh in on how to make their product better. **What do you dislike about Chattermill?** I think there is an opportunity for Chattermill to work further on connecting business data to customer feedback data, as currently we use Chattermill to understand customer feedback in a vacuum **What problems is Chattermill solving and how is that benefiting you?** We have several different customer feedback channels across products/markets. Chattermill neatly categorizes all of this text data into various theme structures and feeds it back into our data warehouse for consumption. This data is then used by a variety of teams in Product, Operations, Marketing, etc. to drive business actions and improve customer painpoints. ### 35. New to Chattermill **Rating:** 3.5/5.0 stars **Reviewed by:** Jesse H. | DIgital Merchandising Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Chattermill?** My initial perception of AI summaries at the theme / tag level was happily changed, though the qualitative summaries provided. I felt like they would be too broad to have relevance, though am suprised. It seems well integrated into our ecosystem, and the tools to evolve that integration are clear. **What do you dislike about Chattermill?** So far, I do struggle with the inability to use the tool in a sandbox format. I would love to be able to create private themes, dashboards, reports, that are available only to me until I decide to share with surrounding teams. Its possible that our integration is quite restricted on user ability, though wonder if this could be negated by a clear environment where all users can explore freely without breaking production level structures. **What problems is Chattermill solving and how is that benefiting you?** This will support in systemic, short term, and urgent product level feedback for my eCommerce realm. ### 36. Chattermill's AI insights increase efficiency in App Store Review Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Chattermill?** The ability to collate and analyse multiple data points across many of our apps and markets simultaneously is super great. I also really love the AI insights which save me heaps of time in collecting data to share with stakeholders. Chattermill is also really easy to use, and we have onboarded many of our colleagues from various functions to self service themselves when it comes to CX data, so again saving us a lot of time. **What do you dislike about Chattermill?** Sometimes the automated workflows can be a bit buggy, but this is usually fixed quickly and is really a minor flaw. **What problems is Chattermill solving and how is that benefiting you?** Chattermill helps me keep track of our app review sentiment, key issues and areas for improvement. It enables me to easily summarise and visualise this data to share with product, UX research, customer care, as well as within marketing. Since we have 4 apps operating in 15+ countries, Chattermill saves me a lot of time in analysis. Before I would have to check things manually and had a more 'qualitative' approach, now Chattermill takes the guess work out the analysis and quantifies these insights in a super quick and easy way. ### 37. Exceptional Insights and Customer Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2025 **What do you like best about Chattermill?** The insights one gains are not only detailed but actionable, allowing us to make informed decisions that significantly enhance our service quality. The user interface is intuitive and easy to navigate, making it accessible for everyone on our team. **What do you dislike about Chattermill?** Chattermill can Introduce more advanced analytics capabilities, such as predictive analytics and trend forecasting, to provide deeper insights. **What problems is Chattermill solving and how is that benefiting you?** Chattermill consolidates feedback from various sources such as surveys, reviews, support tickets, and social media into a single platform ### 38. chattermill is great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Chattermill?** can see the reviews and use this to progress forward **What do you dislike about Chattermill?** need to wait 24 hours for updates but other than that its clear **What problems is Chattermill solving and how is that benefiting you?** i am able to see where i can improve ### 39. chattermil **Rating:** 5.0/5.0 stars **Reviewed by:** shannel c. | team leader, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Chattermill?** A great tool to use daily. great insight **What do you dislike about Chattermill?** nothing it was great, no negative feedback **What problems is Chattermill solving and how is that benefiting you?** the trends of my feedback ### 40. Chattermill is a powerful tool for aggregating and analysing customer feedback **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Chattermill?** Chattermill is a powerful tool for aggregating and analysing customer feedback across channels. Its intuitive dashboard and insights help teams identify key pain points and improvement areas. Great for aligning product and customer experience teams with real user sentiment. **What do you dislike about Chattermill?** More enhanced and AI driven connection between all parties in a three sided marketplace **What problems is Chattermill solving and how is that benefiting you?** Chattermill turns fragmented feedback into clear, strategic insight; essential for experience-led companies making customer-driven decisions at scale. ### 41. Provides a universal view of feedback and is super easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jaspreet B. | Senior Digital Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Chattermill?** Multiple layers of feedback are centralised in one place, like a one stop shop for understanding customer experience and where we can improve. If we have a question, it's usually answered fairly quickly and promptly. It's easy to use and grab insights quickly. **What do you dislike about Chattermill?** I don't think there are downsides but like any platform, lots of room to grow. Further integrations, more features to compile reports and a continous improvement for the AI features. **What problems is Chattermill solving and how is that benefiting you?** Understanding pain points for our customers particularly in regards to our digital offerings. ### 42. Chattermill review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Photography | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Chattermill?** The AI summary feature. I like that I can configure a dashboard and then read summaries and decide if I want to drill down or not **What do you dislike about Chattermill?** There's nothing I dislike personally. I think it's all fine based on my specific use case **What problems is Chattermill solving and how is that benefiting you?** As a Designer, Chattermill provides a centralised place for me to view customer's sentiment regarding specific features or gather feedback to support quant data ### 43. one of the user **Rating:** 4.5/5.0 stars **Reviewed by:** raj r. | customer adviser, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Chattermill?** its great to use this when we can she our performance and feed back **What do you dislike about Chattermill?** sometime its take too long to update the record **What problems is Chattermill solving and how is that benefiting you?** using for feedback ### 44. Chattermill is an excellent tool for insights into Customer satisfaction and sentiment **Rating:** 4.5/5.0 stars **Reviewed by:** `Gideon K. | Customer Experience Readiness Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2024 **What do you like best about Chattermill?** The insights filter which summarises sentiment and the underlying causes based on it's analysis of NPS feedback. It is easy to set up dashboards to see NPS, and you can get quick insights based on filtered results. **What do you dislike about Chattermill?** The insights feature does not always have great discretion certain types of causes for sentiment **What problems is Chattermill solving and how is that benefiting you?** Chattermill summarises a huge array of customer feedback for us into easily digestible insights, this voice of customer view helps us plan business strategies and areas of improvement. ### 45. Super convenient and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Chattermill?** You can connect all your databases and then the tool will analyse very precisely the inputs to give you a comprehensive analysis of your users experience, pain points and satisfaction comments. Our database is in french and the model still manage to understand accurately what we are looking for. I mainly use it for research when I want to analyse a flow but it can also be used as a day to day CSAT monitoring tool. I find the tool very easy to use as you just need to enter keywords and get feedback from it. **What do you dislike about Chattermill?** There always is a bias with these kind of analysis : user mostly take time to leave a comment when they are unhappy with the service. This aspect doesn't seem to be talen into account in the global rating. **What problems is Chattermill solving and how is that benefiting you?** We have a lot of content and chattermill helps me summarize and highlight the main topics on the feature I want to analyse ### 46. Can be a useful tool if you invest time to set it up properly **Rating:** 4.5/5.0 stars **Reviewed by:** Slava L. | Global Partner Insights specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Chattermill?** Helps to save time by splitting a big amount of free text into topics and identify the overal narratives. The visualisation posibilities are interesting as well. The team has been responsive and helpful. **What do you dislike about Chattermill?** Sometimes the AI identifies the categories wrong so you still need to double-check any conclusion made but this can be a feature of any AI functionality at this point. **What problems is Chattermill solving and how is that benefiting you?** Saving time by splitting the text into categories and sentiment analysis. ### 47. Chattermill might be confusing at first. **Rating:** 3.0/5.0 stars **Reviewed by:** Ellie C. | Customer Service rep., Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Chattermill?** It is useful since it would provide specific data that the user might need. **What do you dislike about Chattermill?** The downside of this tool is it hard to navigate at first. **What problems is Chattermill solving and how is that benefiting you?** I have this task that they ask me if we have any feedback about a certain packaging we currently using and if we received some feedback from our customer. Chattermill is helpful to get those feedback from our members. ### 48. Chattermill - A Solid Customer Feedback Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Chattermill?** I really appreciate how Chattermill makes it super easy to understand what customers are saying across different channels. The platform is quite user-friendly, and I don't need to be a data scientist to get valuable insights. **What do you dislike about Chattermill?** The keyword search function could be improved, especially when searching for terms that don't exactly match the customer's text. For example, if I search for "difficult to use," it might miss feedback that says "not user friendly" or "complicated". **What problems is Chattermill solving and how is that benefiting you?** Chattermill helps me organize customer feedback from different channels into one place. It saves me time by automatically analyzing comments instead of having to read everything manually. The keyword search needs work - it often misses similar phrases that mean the same thing, which is annoying. But overall, it's better than spreadsheets and helps me spot issues faster than before. ### 49. Clear access to customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Chattermill?** Chattermill allows management to easily review customer feedback and colleagues data to ensure KPI's are being met and download data for graphical analysis, to then be utilised for team improvements in weekly meetings. The API is clear to use and easy to navigate. **What do you dislike about Chattermill?** It may be slightly difficult to track anonymous customer feedback and linking this to the correct team member. **What problems is Chattermill solving and how is that benefiting you?** We used to use different platforms to track external data, and manually estimate this data based on button clicks, now we have access in one place for customer feedback which is easier to track and share internally. ### 50. Using chattermill as a tool to collect customer insights and leverage product improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Luiz A. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Chattermill?** I like how easy it is to filter results using the tools on chattermill **What do you dislike about Chattermill?** How the information on the sidepanel with details from the customer feedback sometimes have different order of information, making me need to look around most of times. **What problems is Chattermill solving and how is that benefiting you?** It's helping me to get good volume of customer feedback and transform in actions on my product roadmap. ## Chattermill Discussions - [What is Chattermill used for?](https://www.g2.com/discussions/what-is-chattermill-used-for) - 1 comment - [View Chattermill pricing details and edition comparison](https://www.g2.com/products/chattermill/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+17%3A40%3A46+-0500&secure%5Bsession_id%5D=d6c9df83-fcec-4f4a-9378-9f862fc0fbed&secure%5Btoken%5D=c79d1165aa3b6cac14eefd9f10058197d1901a851a22553a853104c6da0fca94&format=llm_user) ## Chattermill Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) - [Appfigures](https://www.g2.com/products/appfigures/reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - [Braze](https://www.g2.com/products/braze/reviews) - [CleverTap](https://www.g2.com/products/clevertap/reviews) - [Customer Thermometer](https://www.g2.com/products/customer-thermometer/reviews) - [Databricks](https://www.g2.com/products/databricks/reviews) - [Delighted](https://www.g2.com/products/delighted/reviews) - [Deskpro](https://www.g2.com/products/deskpro/reviews) - [Dixa](https://www.g2.com/products/dixa/reviews) - [Feefo](https://www.g2.com/products/feefo/reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) - [Intercom Enterprises](https://www.g2.com/products/intercom-enterprises/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - [Loop Returns](https://www.g2.com/products/loop-returns/reviews) - [Medallia Agent Connect](https://www.g2.com/products/medallia-agent-connect/reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) - [Modjo](https://www.g2.com/products/modjo/reviews) - [Nuance](https://www.g2.com/products/nuance/reviews) - [Pinterest](https://www.g2.com/products/pinterest/reviews) - [Pulsar](https://www.g2.com/products/venera-technologies-pulsar/reviews) - [Qualaroo](https://www.g2.com/products/qualaroo/reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - [QuestionPro](https://www.g2.com/products/questionpro/reviews) - [Recharge Subscriptions](https://www.g2.com/products/recharge-subscriptions/reviews) - [Reddit for business](https://www.g2.com/products/reddit-for-business/reviews) - [Refiner](https://www.g2.com/products/refiner/reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [SatisMeter](https://www.g2.com/products/satismeter/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - [Survalyzer](https://www.g2.com/products/survalyzer/reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - [Survicate](https://www.g2.com/products/survicate/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [X](https://www.g2.com/products/x/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zendesk Sunshine](https://www.g2.com/products/zendesk-sunshine/reviews) - [zenloop](https://www.g2.com/products/zenloop/reviews) ## Chattermill Features **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Setup** - Integration - Maintenance - No-Code **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Data** - Security - Data Visualization **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Syntax/Part of Speech Parsing **System Management** - Security - System Monitoring **Customization** - Pre-Built Parameterization - Custom Extension - Compositionality **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization ## Top Chattermill Alternatives - [Thematic](https://www.g2.com/products/thematic/reviews) - 4.8/5.0 (43 reviews) - [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) - 4.6/5.0 (494 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews)