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At a Glance
Market Segments
Mid-Market (50.5% of reviews)
Enterprise (50.0% of reviews)
Entry-Level Pricing
Contact Us
$25,000.00 Per Year
Chattermill
Star Rating
(214)4.5 out of 5
Market Segments
Mid-Market (50.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Learn more about ChattermillThematic
Star Rating
(41)4.8 out of 5
Market Segments
Enterprise (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25,000.00 Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Chattermill excels in its quality of support, with a score of 9.3, while Thematic shines in product direction with a score of 9.9, indicating a strong commitment to evolving its features based on user feedback.
- Reviewers mention that Chattermill's tagging feature scores 7.9, which some users find limiting compared to Thematic's superior thematic analysis score of 9.3, suggesting that Thematic offers more robust capabilities for extracting insights from feedback.
- G2 users highlight that Chattermill's ease of setup is rated at 8.3, which some find slightly cumbersome, whereas Thematic's ease of setup is rated higher at 8.8, making it a more user-friendly option for new users.
- Users on G2 report that Chattermill's AI text generation feature scores 8.3, but they feel it lacks the sophistication found in Thematic's AI text summarization, which scores 8.1, indicating a potential area for improvement in Chattermill's AI capabilities.
- Reviewers mention that Chattermill's feedback aggregation feature scores 8.8, which is appreciated for its effectiveness, while Thematic's sentiment analysis is rated higher at 9.0, suggesting that it may provide deeper insights into customer emotions.
- Users say that Chattermill's custom reports and dashboards score 8.5, which some find useful, but Thematic's overall ease of use is rated higher at 9.4, indicating that users may find it easier to navigate and utilize its reporting features effectively.
Pricing
Entry-Level Pricing
Chattermill
Enterprise
Contact Us
Unify your customer experience analytics in one place to discover insights across the customer journey. Scales with your needs, from one team or business unit to your whole organisation.
- SSO, user management and API access to manage large organisations
- Access to customer success managers, insight analysts and professional service offerings.
- Advanced feature access to scale granular insights and workflows
Thematic
Foundation
$25,000.00
Per Year
Get a comprehensive view of themes, sentiment and categories in your VoC and feedback data, with white glove support.
- Up to 25,000 comments
- Up to 3 datasets (a CSV file or pulled from a data source)
- AI powered Thematic and Sentiment analysis
Free Trial
Chattermill
Free Trial is available
Thematic
Free Trial is available
Ratings
Meets Requirements
8.7
193
9.3
26
Ease of Use
8.7
197
9.4
28
Ease of Setup
8.3
114
8.9
21
Ease of Admin
8.9
54
8.9
17
Quality of Support
9.1
152
9.8
27
Has the product been a good partner in doing business?
9.1
50
9.9
17
Product Direction (% positive)
9.3
187
8.9
22
Features by Category
Feedback Management
8.0
125
Not enough data
8.2
122
9.0
5
8.5
124
9.7
5
Feedback Analysis
8.4
127
9.4
6
8.6
125
8.6
6
8.6
121
8.7
5
Feedback Sources
8.7
112
Not enough data
8.8
114
Not enough data
7.6
95
Not enough data
8.2
109
Not enough data
Generative AI
7.2
76
Not enough data
7.4
81
Not enough data
Setup
8.1
51
Not enough data
8.4
51
Not enough data
8.7
42
Not enough data
Data
8.5
46
Not enough data
8.7
55
Not enough data
Analysis
8.6
49
Not enough data
8.2
39
Not enough data
8.4
49
Not enough data
8.4
49
Not enough data
8.8
52
Not enough data
8.5
46
Not enough data
8.1
13
Not enough data
Customization
8.0
34
Not enough data
7.9
34
Not enough data
7.7
34
Feature Not Available
Generative AI
7.5
27
Not enough data
8.0
30
Not enough data
Generative AI
8.2
16
Not enough data
8.4
17
Not enough data
Survey Management
8.6
34
Not enough data
8.5
31
Not enough data
8.8
39
|
Verified
Not enough data
8.5
37
Not enough data
Process Management
8.7
45
|
Verified
Not enough data
8.3
34
Not enough data
8.5
41
|
Verified
Not enough data
8.3
35
Not enough data
System Management
8.9
37
|
Verified
Not enough data
8.6
31
|
Verified
Not enough data
Categories
Categories
Shared Categories
Chattermill and Thematic are categorized as Feedback Analytics, Enterprise Feedback Management, and Text Analysis
Unique Categories
Chattermill has no unique categories
Thematic has no unique categories
Reviews
Reviewers' Company Size
Chattermill
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Thematic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
15.6%
Financial Services
10.4%
Food & Beverages
9.0%
Information Technology and Services
6.6%
Consumer Services
5.2%
Other
53.3%
Retail
10.0%
Telecommunications
7.5%
Financial Services
7.5%
Computer Software
7.5%
Real Estate
5.0%
Other
62.5%
Alternatives
Discussions
What is Chattermill used for?
1 Comment
Official Response from Chattermill
Chattermill is a customer feedback analytics and costumer insights platform that helps you unify and analyze feedback across every channel including surveys,...Read more
Chattermill has no more discussions with answers
What is the programming language used to create this, purely out of interest. It’s very clever !
1 Comment
AM
Thanks Tim! We use a combination of Python and Rust for speed! Many of the algorithms we use have been written in-house based on many years of research....Read more
Thematic has no more discussions with answers
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