Introducing G2.ai, the future of software buying.Try now
Compare Chattermill and Qualtrics Customer Experience 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
my.SQM Auto QA
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Enterpret
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Keatext
Visit Website
At a Glance
Market Segments
Mid-Market (50.5% of reviews)
Enterprise (51.3% of reviews)
Entry-Level Pricing
Contact Us
Contact Us
Chattermill
Star Rating
(214)4.5 out of 5
Market Segments
Mid-Market (50.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Learn more about ChattermillQualtrics Customer Experience
Star Rating
(739)4.3 out of 5
Market Segments
Enterprise (51.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Chattermill excels in ease of setup with a score of 8.4, while Qualtrics Customer Experience lags behind at 7.6. Reviewers mention that Chattermill's intuitive interface allows for a quicker onboarding process, making it more user-friendly for new customers.
- Reviewers mention that Chattermill offers superior quality of support, scoring 9.2 compared to Qualtrics' 8.5. Users on G2 highlight Chattermill's responsive customer service team, which is noted for providing timely and effective solutions to issues.
- Users say that Chattermill shines in ease of administration with a score of 9.0, while Qualtrics Customer Experience scores 7.9. Reviewers mention that Chattermill's streamlined admin features make it easier to manage user permissions and access, enhancing overall operational efficiency.
- Reviewers mention that Chattermill's thematic analysis feature scores 8.5, outperforming Qualtrics' 8.3. Users report that Chattermill's ability to identify key themes in customer feedback is particularly robust, providing actionable insights that drive business decisions.
- G2 users highlight that Chattermill's sentiment analysis feature scores 8.7, while Qualtrics scores 8.4. Users say that Chattermill's advanced algorithms provide more accurate sentiment detection, allowing businesses to better understand customer emotions and reactions.
- Users report that while Qualtrics Customer Experience has a slight edge in survey capabilities with a score of 9.1, Chattermill's score of 8.8 is still impressive. Reviewers mention that Chattermill's survey customization options are user-friendly, making it easy to tailor surveys to specific audience needs.
Pricing
Entry-Level Pricing
Chattermill
Enterprise
Contact Us
Unify your customer experience analytics in one place to discover insights across the customer journey. Scales with your needs, from one team or business unit to your whole organisation.
- SSO, user management and API access to manage large organisations
- Access to customer success managers, insight analysts and professional service offerings.
- Advanced feature access to scale granular insights and workflows
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Chattermill
Free Trial is available
Qualtrics Customer Experience
No trial information availableRatings
Meets Requirements
8.7
193
8.6
595
Ease of Use
8.7
197
8.4
597
Ease of Setup
8.3
114
7.6
354
Ease of Admin
8.9
54
7.9
347
Quality of Support
9.1
152
8.5
564
Has the product been a good partner in doing business?
9.1
50
8.5
339
Product Direction (% positive)
9.3
187
8.6
572
Features by Category
Social Analytics
Not enough data
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Engagement
Not enough data
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Performance
Not enough data
8.7
35
Not enough data
9.3
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
9.1
110
Not enough data
8.8
108
Not enough data
8.8
105
Not enough data
7.7
61
Customization
Not enough data
8.4
94
Not enough data
8.4
101
Not enough data
8.6
95
Not enough data
8.4
92
Generative AI
Not enough data
8.3
11
Not enough data
7.7
11
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.0
125
8.3
93
8.2
122
8.6
100
8.5
124
8.4
115
Feedback Analysis
8.4
127
8.3
102
8.6
125
8.4
103
8.6
121
8.7
103
Feedback Sources
8.7
112
8.3
95
8.8
114
9.0
118
7.6
95
8.5
83
8.2
109
8.7
86
Generative AI
7.2
76
7.7
10
7.4
81
7.5
10
Monitoring & Listening
Not enough data
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Setup
8.1
51
Not enough data
8.4
51
Not enough data
8.7
42
Not enough data
Data
8.5
46
Not enough data
8.7
55
Not enough data
Analysis
8.6
49
Not enough data
8.2
39
Not enough data
8.4
49
Not enough data
8.4
49
Not enough data
8.8
52
Not enough data
8.5
46
Not enough data
8.1
13
Not enough data
Customization
8.0
34
Not enough data
7.9
34
Not enough data
7.7
34
Not enough data
Generative AI
7.5
27
Not enough data
8.0
30
Not enough data
Platform
Not enough data
8.5
45
Not enough data
9.1
45
Not enough data
8.9
46
Predictions
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
46
Not enough data
8.8
46
Generative AI
Not enough data
8.5
8
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Channels
Not enough data
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Insight
Not enough data
8.3
68
Not enough data
8.3
122
Not enough data
8.1
49
Not enough data
Feature Not Available
Generative AI
8.2
16
Not enough data
8.4
17
Not enough data
Survey Management
8.6
34
Not enough data
8.5
31
Not enough data
8.8
39
|
Verified
Not enough data
8.5
37
Not enough data
Process Management
8.7
45
|
Verified
Not enough data
8.3
34
Not enough data
8.5
41
|
Verified
Not enough data
8.3
35
Not enough data
System Management
8.9
37
|
Verified
Not enough data
8.6
31
|
Verified
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chattermill and Qualtrics Customer Experience are categorized as Feedback Analytics
Unique Categories
Chattermill is categorized as Enterprise Feedback Management and Text Analysis
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Genesys AppFoundry Marketplace, SAP Store, Experience Management, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Chattermill
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
15.6%
Financial Services
10.4%
Food & Beverages
9.0%
Information Technology and Services
6.6%
Consumer Services
5.2%
Other
53.3%
Information Technology and Services
10.4%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.2%
Other
66.7%
Alternatives
Discussions
What is Chattermill used for?
1 Comment
Official Response from Chattermill
Chattermill is a customer feedback analytics and costumer insights platform that helps you unify and analyze feedback across every channel including surveys,...Read more
Chattermill has no more discussions with answers
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
