# Chattermill vs Qualtrics Customer Experience Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Chattermill excels in its **AI sentiment tagging** , which goes beyond basic keyword matching to understand the context of customer feedback. This feature is particularly valuable for industries like hospitality, where nuanced insights can drive better service.
- **Users say** that Chattermill's user interface is highly praised for its clarity and accessibility, making it easy to generate reports and visualize data. Reviewers appreciate how well it integrates with existing systems, enhancing overall usability.
- **According to verified reviews** , Qualtrics Customer Experience stands out for its **flexibility** in allowing users to tailor their experience without being overwhelmed by unnecessary features. This adaptability is beneficial for teams that want to start simple and expand their usage over time.
- **Reviewers mention** that Qualtrics Customer Experience offers a variety of feedback collection methods, including passive listening posts. This capability allows organizations to gather sentiment without requiring direct input, providing a more comprehensive understanding of customer experiences.
- **Users highlight** that Chattermill has a higher overall satisfaction score, reflecting its strong performance in areas like **quality of support** and **ease of setup**. Reviewers note that the onboarding process is intuitive, which helps teams get up and running quickly.
- **G2 reviewers indicate** that while Qualtrics Customer Experience is user-friendly, it may not match the same level of support quality as Chattermill. Users have noted that Chattermill's support team is responsive and effective, contributing to a more positive overall experience.



| | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 237 | 751 | 
| **Largest Market Segment** | Mid-Market (47.9% of reviews) | Enterprise (51.5% of reviews) | 
| **Entry Level Price** | Contact Us | Contact Us | 

---
## Top Pros & Cons

### Chattermill

Pros:
- Ease of Use (26 reviews)
- Feedback Management (24 reviews)

Cons:
- Insufficient Information (8 reviews)
- Not Intuitive (7 reviews)

### Qualtrics Customer Experience

Pros:
- Ease of Use (18 reviews)
- Analytics (14 reviews)

Cons:
- Complexity (7 reviews)
- Improvement Needed (7 reviews)

---
## Ratings Comparison
| Rating | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
  | **Meets Requirements** | 8.7 (207 reviews) | 8.6 (602 reviews) | 
  | **Ease of Use** | 8.7 (212 reviews) | 8.4 (605 reviews) | 
  | **Ease of Setup** | 8.5 (129 reviews) | 7.6 (362 reviews) | 
  | **Ease of Admin** | 8.9 (54 reviews) | 7.9 (349 reviews) | 
  | **Quality of Support** | 9.1 (165 reviews) | 8.5 (569 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (50 reviews) | 8.5 (341 reviews) | 
  | **Product Direction (% positive)** | 9.4 (199 reviews) | 8.6 (579 reviews) | 

---
## Pricing

### Chattermill

#### Entry-Level Pricing

Plan: Enterprise

Price: Contact Us

Description: Unify your customer experience analytics in one place to discover insights across the customer journey. Scales with your needs, from one team or business unit to your whole organisation.

Key Features:
- SSO, user management and API access to manage large organisations
- Access to customer success managers, insight analysts and professional service offerings.
- Advanced feature access to scale granular insights and workflows

[Learn more about Chattermill](https://www.g2.com/products/chattermill/reviews)

#### Free Trial

Yes

### Qualtrics Customer Experience

#### Entry-Level Pricing

Plan: Frontline Care

Price: Contact Us

Description: Best for customer experience and contact center leaders who want to retain and upsell more customers

Key Features:
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)

[Browse all 4 editions](https://www.g2.com/products/qualtrics-customer-experience/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Social Media Analytics

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.3/10 | 86 |

#### Social Analytics

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Competitor Analysis** | Not enough data | 8.2 (59 reviews) | 
| **Follower Analysis** | Not enough data | 8.2 (65 reviews) | 
| **Post Performance** | Not enough data | 8.5 (68 reviews) | 
| **Paid Campaign Tracking** | Not enough data | Not enough data | 
| **Attribution** | Not enough data | Not enough data | 
| **Hashtag Analytics** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Reports & Dashboards

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Report Customizability** | Not enough data | 8.2 (72 reviews) | 
| **Report Exporting** | Not enough data | 8.2 (73 reviews) | 
| **Scalability** | Not enough data | 8.3 (71 reviews) | 
| **White Label** | Not enough data | Not enough data | 

#### Agentic AI - Social Media Analytics

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.8/10 | 44 |

#### Quality Assurance

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Evaluation** | Not enough data | 9.1 (37 reviews) | 
| **Calibration** | Not enough data | 8.8 (36 reviews) | 
| **Reports** | Not enough data | 8.4 (38 reviews) | 

#### Engagement

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Feedback** | Not enough data | 8.4 (39 reviews) | 
| **Dashboards** | Not enough data | 8.8 (39 reviews) | 
| **Training** | Not enough data | 8.7 (35 reviews) | 

#### Performance

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Integrations** | Not enough data | 8.7 (34 reviews) | 
| **Compliance** | Not enough data | 9.3 (35 reviews) | 

#### Generative AI

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.4/10 | 138 |

#### Analytics

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 9.1 (111 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 8.9 (109 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 8.8 (105 reviews) | 
| **Gamification** | Not enough data | 7.7 (60 reviews) | 

#### Customization

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 8.4 (94 reviews) | 
| **Multilanguage Support** | Not enough data | 8.4 (101 reviews) | 
| **Multiple Branding Support** | Not enough data | 8.6 (94 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 8.4 (91 reviews) | 

#### Generative AI

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (11 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (11 reviews) | 

#### Agentic AI - Experience Management

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | 8.2/10 | 142 |
| **Qualtrics Customer Experience** | 8.3/10 | 132 |

#### Feedback Management

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Tagging** | 8.1 (128 reviews) | 8.3 (92 reviews) | 
| **Segmentation** | 8.2 (123 reviews) | 8.6 (99 reviews) | 
| **Custom Reports and Dashboards** | 8.5 (129 reviews) | 8.3 (118 reviews) | 

#### Feedback Analysis

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Thematic Analysis** | 8.4 (131 reviews) | 8.3 (102 reviews) | 
| **Sentiment Analysis** | 8.6 (129 reviews) | 8.3 (104 reviews) | 
| **NPS/CSAT Scoring** | 8.6 (121 reviews) | 8.7 (103 reviews) | 

#### Feedback Sources

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Online Reviews** | 8.7 (114 reviews) | 8.3 (94 reviews) | 
| **Surveys** | 8.8 (114 reviews) | 9.0 (121 reviews) | 
| **Social Media** | 7.6 (95 reviews) | 8.4 (82 reviews) | 
| **Customer Service Channels** | 8.2 (110 reviews) | 8.7 (85 reviews) | 

#### Generative AI

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | 7.2 (76 reviews) | 7.7 (10 reviews) | 
| **AI Text Summarization** | 7.4 (81 reviews) | 7.5 (10 reviews) | 

### Social Media Listening Tools

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | N/A | N/A |
| **Qualtrics Customer Experience** | 7.8/10 | 97 |

#### Monitoring & Listening

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Social Measurement** | Not enough data | 8.4 (82 reviews) | 
| **Influencer Identification** | Not enough data | 7.7 (72 reviews) | 
| **Brand Monitoring** | Not enough data | Not enough data | 
| **Keyword Tracking** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Competitor Analysis** | Not enough data | Not enough data | 

#### Agentic AI - Social Media Listening Tools

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Data Management & Analysis

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | 7.2 (81 reviews) | 
| **Social Reporting** | Not enough data | 7.8 (83 reviews) | 
| **Alerts and Notifications** | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | 8.3/10 | 61 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Setup

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Integration** | 8.1 (51 reviews) | Not enough data | 
| **Maintenance** | 8.4 (51 reviews) | Not enough data | 
| **No-Code** | 8.7 (43 reviews) | Not enough data | 

#### Data

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Security** | 8.5 (46 reviews) | Not enough data | 
| **Data Visualization** | 8.7 (55 reviews) | Not enough data | 

#### Analysis

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Automation** | 8.6 (49 reviews) | Not enough data | 
| **Named entity recognition** | 8.2 (39 reviews) | Not enough data | 
| **Keyphrase Extraction** | 8.4 (49 reviews) | Not enough data | 
| **Topic Analysis** | 8.4 (49 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.8 (53 reviews) | Not enough data | 
| **Language Identification** | 8.5 (46 reviews) | Not enough data | 
| **Syntax/Part of Speech Parsing** | 8.1 (13 reviews) | Not enough data | 

#### Customization

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Pre-Built Parameterization** | 8.0 (34 reviews) | Not enough data | 
| **Custom Extension** | 7.9 (34 reviews) | Not enough data | 
| **Compositionality** | 7.7 (34 reviews) | Not enough data | 

#### Generative AI

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | 7.5 (27 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (30 reviews) | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.7/10 | 48 |

#### Platform

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Health Score** | Not enough data | 8.5 (45 reviews) | 
| **Customer Profiles** | Not enough data | 9.1 (45 reviews) | 
| **Notifications** | Not enough data | 8.9 (45 reviews) | 

#### Predictions

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Service Quality Assurance** | Not enough data | 8.9 (44 reviews) | 
| **Analytics** | Not enough data | 8.7 (45 reviews) | 
| **Revenue Impact** | Not enough data | Feature Not Available | 
| **Artificial Intelligence** | Not enough data | 8.4 (44 reviews) | 
| **Sentiment** | Not enough data | 8.9 (46 reviews) | 
| **Retention** | Not enough data | 8.7 (46 reviews) | 

#### Generative AI

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (8 reviews) | 
| **AI Text Summarization** | Not enough data | 8.8 (8 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.4/10 | 157 |

#### Generative AI

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Mentions** | Not enough data | 8.7 (133 reviews) | 
| **Tickets** | Not enough data | 8.3 (97 reviews) | 
| **Macros** | Not enough data | 8.4 (73 reviews) | 

#### Channels

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Email** | Not enough data | 8.5 (67 reviews) | 
| **Social** | Not enough data | 8.8 (136 reviews) | 
| **Live Chat** | Not enough data | Feature Not Available | 
| **Phone** | Not enough data | Feature Not Available | 
| **Text** | Not enough data | 8.2 (51 reviews) | 

#### Insight

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Surveys** | Not enough data | 8.3 (69 reviews) | 
| **Reporting** | Not enough data | 8.3 (123 reviews) | 
| **Visitor Activity** | Not enough data | 8.1 (50 reviews) | 
| **Help Desk** | Not enough data | Feature Not Available | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | 8.5/10 | 54 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Generative AI

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | 8.2 (16 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (18 reviews) | Not enough data | 

#### Survey Management

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Brand Design Consistency** | 8.6 (35 reviews) | Not enough data | 
| **Survey Deployment** | 8.4 (31 reviews) | Not enough data | 
| **Feedback Collection** | 8.8 (40 reviews) ✓ Verified | Not enough data | 
| **Device Responsiveness** | 8.5 (37 reviews) | Not enough data | 

#### Process Management

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Feedback Aggregation** | 8.7 (45 reviews) ✓ Verified | Not enough data | 
| **Trigger Alerts** | 8.3 (34 reviews) | Not enough data | 
| **Real-Time Analysis** | 8.5 (41 reviews) ✓ Verified | Not enough data | 
| **Real-Time Action** | 8.3 (35 reviews) | Not enough data | 

#### System Management

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Security** | 8.9 (37 reviews) ✓ Verified | Not enough data | 
| **System Monitoring** | 8.6 (31 reviews) ✓ Verified | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Chattermill** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to Chattermill (2):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Text Analysis Software](https://www.g2.com/categories/text-analysis)

**Unique to Qualtrics Customer Experience (8):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [SAP Store Software](https://www.g2.com/categories/sap-store), [Experience Management Software](https://www.g2.com/categories/experience-management), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Chattermill | Qualtrics Customer Experience | 
|---|---|---|
| **Small-Business** | 8.1% | 12.7% | 
| **Mid-Market** | 47.9% | 35.8% | 
| **Enterprise** | 44.0% | 51.5% | 

### By Industry

#### Chattermill

- **Retail:** 14.5%
- **Financial Services:** 9.7%
- **Food & Beverages:** 8.8%
- **Information Technology and Services:** 7.0%
- **Oil & Energy:** 6.2%
- **Consumer Services:** 6.2%
- **Leisure, Travel & Tourism:** 4.0%
- **Internet:** 4.0%
- **Hospitality:** 4.0%
- **Consumer Goods:** 3.5%
- **Other:** 32.2%

#### Qualtrics Customer Experience

- **Information Technology and Services:** 10.4%
- **Higher Education:** 6.9%
- **Computer Software:** 5.3%
- **Marketing and Advertising:** 5.3%
- **Education Management:** 5.3%
- **Telecommunications:** 4.4%
- **Financial Services:** 4.2%
- **Insurance:** 3.3%
- **Market Research:** 2.8%
- **Banking:** 2.8%
- **Other:** 49.3%

---
## Alternatives

### Alternatives to Chattermill

- [Thematic](https://www.g2.com/products/thematic/reviews) — 4.8/5 stars (43 reviews)
- [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) — 4.6/5 stars (520 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4070 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23551 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (791 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)

### Alternatives to Qualtrics Customer Experience

- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2461 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4070 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23551 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1737 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1141 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)

---
## Top Discussions

### Chattermill

- Title: [What is Chattermill used for?](https://www.g2.com/discussions/what-is-chattermill-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Chattermill is a customer feedback analytics and costumer insights platform that helps you unify and analyze feedback across every channel including surveys,..."

### Qualtrics Customer Experience

- Title: [How do other school districts use the platform?  We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) — 3 comments, 1 upvote
  > **Top comment:** "@shawnwigg on Twitter is an excellent resource on this use case"
- Title: [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) — 1 comment
  > **Top comment:** "It acts an listening agent where you  an build, collect and organise data and gain insights out of the visualised data. 
Provides the summary for next..."
- Title: [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) — 1 comment
  > **Top comment:** "Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. "
- Title: [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) — 1 comment, 1 upvote
  > **Top comment:** "good work "
- Title: [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) — 1 comment
  > **Top comment:** "It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on data"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/chattermill-vs-qualtrics-customer-experience)