Smith.ai AI Receptionist Reviews & Product Details

AI Receptionist is a sophisticated AI-powered call answering and intake solution supported by expert human agents. It helps businesses of all sizes manage client engagement, offering a modernized approach to traditional receptionist services. Designed for growing companies seeking faster lead response and better client interaction across industries, AI Receptionist from Smith.ai ensures every caller — new or returning — gets prompt, professional attention. AI Receptionist answers calls 24/7 with 99.95%+ uptime, using a natural voice and minimal latency. It handles screening, lead qualification, and intake while human receptionists stand by for escalations or complex requests. This hybrid model delivers AI efficiency with seamless human backup. AI Receptionist comes with custom call-handling playbooks that are tailored to adapt and align with your workflows. These playbooks ensure each interaction reflects your brand’s voice, values, and quality standards. Our integration ecosystem includes over 7,000 platforms — like HouseCall Pro, ServiceTitan, MyCase, and HubSpot — so call data flows directly into your CRM, scheduling software, and other tools. This unified setup centralizes operations and reporting across your business locations. The AI Receptionist dashboard provides real-time insights into call activity, with detailed summaries, recordings, and transcripts to help businesses monitor performance and make data-driven decisions. With pricing starting at $95.00/month and a risk-free 30-day money-back guarantee, AI Receptionist offers growing businesses a powerful, cost-effective way to handle every call scenario with unmatched agility.

Product Website

Seller

Smith.ai

Discussions

Smith.ai AI Receptionist Community

Languages Supported

English, Spanish

Product Description

Smith.ai's AI Receptionist is an advanced virtual receptionist service that seamlessly integrates artificial intelligence with human expertise to manage business communications effectively. Operating 24/7, it ensures that every inbound call is answered promptly, providing businesses with reliable and efficient customer engagement. The AI Receptionist is designed to handle a variety of tasks, including lead screening, appointment scheduling, and answering frequently asked questions, all while maintaining a professional and personalized interaction with callers. By combining AI technology with live human agents, Smith.ai delivers a comprehensive solution that enhances customer satisfaction and streamlines business operations. Key Features and Functionality: - 24/7 Call Answering: Ensures that all calls are answered at any time, reducing missed opportunities and enhancing customer service. - Customizable Call Playbooks: Allows businesses to tailor call handling procedures to meet specific needs, ensuring consistent and personalized interactions. - Human Receptionist Backup: Provides live agents on standby to handle complex or sensitive calls that require a human touch. - Lead Screening and Intake: Identifies and qualifies potential clients, streamlining the lead generation process. - Appointment Scheduling: Books appointments directly into business calendars, facilitating efficient time management. - Extensive Integrations: Supports over 5,000 software integrations, including CRM systems like HubSpot and Pipedrive, ensuring seamless workflow integration. - Bilingual Support: Offers services in both English and Spanish, catering to a diverse client base. Primary Value and Solutions Provided: Smith.ai's AI Receptionist addresses the critical need for businesses to manage incoming communications efficiently without the overhead of in-house staff. By ensuring that every call is answered promptly and professionally, it helps businesses capture more leads, enhance customer satisfaction, and improve operational efficiency. The combination of AI and human agents ensures that routine inquiries are handled swiftly, while complex issues receive the necessary human attention. This hybrid approach not only reduces the risk of missed opportunities but also allows businesses to focus on core activities, confident that their communications are in capable hands.

Overview by

Maddy Martin

Pricing

Pricing provided by Smith.ai AI Receptionist.

Starter - 50 Calls

Starting at $95.00

Per Month

View More Pricing Information

Smith.ai AI Receptionist Media

Smith.ai AI Receptionist Demo - AI Receptionist Dashboard and Insights

Your AI Receptionist dashboard provides rich, real-time insights that help you see the bigger picture of your inbound calls.

Smith.ai AI Receptionist Demo - AI Receptionist Call Summary Details

Each AI Receptionist call generates an instant call summary for you to access important call details, including caller contact information, actions taken during the call, and call recording & transcription.

AI Receptionist handles a call from a new client, answering questions and gathering intake before seamlessly transferring to a human receptionist for appointment scheduling.

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Tawnee S.

Retention Specialist

Mid-Market (51-1000 emp.)

9/26/2025

"We Love Smith.ai"

5/5

What do you like best about Smith.ai AI Receptionist?

We love Smith.ai! The integration was smooth and the customer care we get for all our needs is beyond next level. We started with one location and a few months ago added another. Everyone is so nice and helpful and touch base with you even when you have not asked. They just like to keep in touch so you know they are there and available. True relationship experts! Thank you for being so easy to work with. Just to mention a few names: Hillary, Jose, and Jennifer and several others. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

Smith.ai is growing and expanding all the time. It would be great if there were more features like expanded text messaging and auto voicemail drops but maybe that is something that will be coming down the line in the future. They are very receptive to needed features. Review collected by and hosted on G2.com.

What problems is Smith.ai AI Receptionist solving and how is that benefiting you?

Smith.ai ensures that no customer inquiry or lead gets missed. Even after hours or during peak call times by helping us with 24/7 coverage. It filters spam or irrelevant calls, it knows if customers are current or new and provides our scripted messages to that customer type. We often use their live agents as well to confirm information so our customers can still talk to a real person when needed. We use this in our corporate office as well as at our very busy nursery. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist

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We love working with your team, too! Smooth integrations and proactive support are exactly what we aim for, so it’s great to know that the crew is making such an impact.

As you mentioned, we're always expanding our features and capabilities, so your requests have been noted. Thanks for trusting Smith.ai to handle your calls with care and consistency!

Carol O'Connor C.

Attorney & Owner

Law Practice

Small-Business (50 or fewer emp.)

11/20/2025

"Intuitive, Accurate, and Loved by Callers"

5/5

What do you like best about Smith.ai AI Receptionist?

It is very intuitive. I cannot believe how accurate the messages are. I worried that my callers might hate it, but that worry was soon put to rest when people started going out of their way to tell me that they liked it. Messages are delivered to me almost immediately. Good service overall. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

I can't really think of anything negative, to be honest. Review collected by and hosted on G2.com.

What problems is Smith.ai AI Receptionist solving and how is that benefiting you?

We have an in-house receptionist to handle the phones during business hours but we were missing calls on nights, weekends, and when my receptionist was already on another call. Now, we do not miss any calls because the Smith AI receptionist will notify me immediately and then we can return the calls promptly. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist

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Thanks for sharing this thoughtful review, Carol! It’s great to hear how smooth things have been — from the accuracy to the instant messages — and even better that your clients are responding positively. That kind of feedback says a lot.

We’re also glad the after-hours, weekends, and overflow gaps are now handled without any stress on your end. We appreciate you being with us!

Fred G.

Sales Partner

Investment Management

Small-Business (50 or fewer emp.)

9/2/2025

"Seamless AI Receptionist That Feels Human"

5/5

What do you like best about Smith.ai AI Receptionist?

Smith.ai has been a game-changer for our business. The AI receptionist is highly responsive, natural in tone, and integrates perfectly with our workflow. Calls and messages are handled quickly and professionally, giving the impression of a live assistant rather than an AI. I also appreciate the ease of setup, the intuitive dashboard, and the ability to customize scripts to fit our brand voice. Their customer support is outstanding and always willing to help optimize our experience. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

The only limitation I’ve found is that highly nuanced or unusual inquiries may sometimes require human follow-up. However, this is rare, and the team provides great tools to bridge the gap. Pricing can also feel a bit high for smaller businesses, but the value delivered more than justifies the investment. Review collected by and hosted on G2.com.

What problems is Smith.ai AI Receptionist solving and how is that benefiting you?

Smith.ai has taken a huge burden off our team by handling calls, messages, and scheduling seamlessly. Instead of missing leads or spending hours tied up on the phone, we now have every inquiry answered quickly and professionally. This means fewer missed opportunities, better first impressions with prospects, and more time for our team to focus on core business tasks. The service not only saves us time but also ensures consistency in client communication. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist

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Thank you for sharing your experience, Fred! We’re thrilled that our AI Receptionist helps your business by handling calls seamlessly, integrating smoothly, and reflecting your brand voice. We appreciate your feedback on highly nuanced inquiries, as this helps us map product improvements. We look forward to continuing to support your business.

Dat C.

Physical therapist and owner

Small-Business (50 or fewer emp.)

11/3/2025

"Excellent service for a solo medical practice"

5/5

What do you like best about Smith.ai AI Receptionist?

They have an excellent AI Receptionist that works well for my solo physical therapy practice. I like that I can program the AI to react differently for FAQs and directions as well as allow a frustrated caller to connect to a real person. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

It picks up much faster then I can, so I will often have to wait for the AI to toggle through it's series of questions before I can try calling a customer back. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist

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Thanks for sharing your experience, Dat! It’s great to hear how well AI Receptionist is supporting your practice — especially with FAQs, directions, and giving callers a path to a human when they need it. That kind of flexibility matters in a medical setting.

We also appreciate you pointing out the pickup-speed. Our team can walk you through options that may better suit your workflow.

Most of all, we’re glad AI Receptionist is giving you more uninterrupted time with patients while still keeping new client inquiries organized and detailed. We look forward to continuing to support your practice.

Valentin R.

Chief Of Staff

Small-Business (50 or fewer emp.)

11/27/2025

"Fast Setup and Exceptional Support Make This Service Stand Out"

4.5/5

What do you like best about Smith.ai AI Receptionist?

The most important feature is the fast setup of the service and how you can set up exactly what the needs are for your particular business. Set up took less than an hour and their team was extremely helpful. We route all of our calls thru the service and have received positive reviews from our clients. Smith AI surpassed our expectations and we well continue to use in our daily business operations. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

The only downside if it had any would be that I would like a choice of more voices for the service. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist

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Thanks for sharing, Valentin! An efficient, helpful setup experience is exactly what we aim for, so it’s great to hear the process felt smooth on your end. We’re also glad your clients are responding well.

Thanks for the note about the voice options. This feedback helps us shape what comes next, and our team is always collecting input on where to expand!

Most importantly, it’s great to hear AI Receptionist is keeping business steady through high-volume campaign spikes and helping you stay on top of new prospects and current clients alike!

Sam S.

Owner

Small-Business (50 or fewer emp.)

10/10/2025

"My experience with Smith.ai has been impressive,enhances customer communication and responsiveness."

5/5

What do you like best about Smith.ai AI Receptionist?

What I like best about Smith.ai’s AI Receptionist is how it blends automation + human support — the AI handles routine calls quickly and efficiently, and when something more complex comes in, a live agent steps in. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

sometimes the AI get words or spelling wrong on customers. Review collected by and hosted on G2.com.

What problems is Smith.ai AI Receptionist solving and how is that benefiting you?

Smith.ai’s AI Receptionist has solved major issues like missed calls, high staffing costs, and inconsistent customer service by providing 24/7 professional call handling, screening, and scheduling. It ensures every lead is captured, filters out spam, and keeps communication consistent while reducing overhead. For me, it’s improved efficiency, saved time, and helped present a more professional image — all while allowing me to focus on running and growing my business. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist

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Thanks for sharing such a thoughtful review, Sam! We're thrilled that our mix of AI and human support is working for your business — that balance is something we take seriously, and it’s nice to know it’s making a difference on your end.

We also appreciate you calling out the occasional spelling hiccups. That kind of feedback helps us keep improving, and our team can take a closer look if you ever want to flag specific examples.

Most of all, we’re glad AI Receptionist is helping you stay responsive, cut down on missed calls, and keep things running smoothly without extra staffing pressure! We look forward to continuing to support your success.

jofre g.

Owner

Small-Business (50 or fewer emp.)

9/5/2025

"AI Smith Answering Services has been a game Changer"

5/5

What do you like best about Smith.ai AI Receptionist?

AI Smith Answering Services has been a game-changer for our business. Every call is handled professionally, promptly, and with a friendly tone that makes our customers feel valued. They never miss a detail and always pass along accurate messages, saving us time and keeping our operations running smoothly. The team is reliable, easy to work with, and consistently goes above and beyond. Highly recommend their services to any business that wants to improve customer experience and never miss an opportunity. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

I like everything about this services keep them for long time Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist

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We’re thrilled that our AI call answering has been such a game-changer for your business, Jofre! It’s wonderful to know our AI Receptionist is helping your customers feel valued while keeping your operations running smoothly. We love that you’ve found our team reliable and easy to work with — and we’ll keep striving to go above and beyond for you. Thank you for the high recommendation and for trusting us with your calls and bookings!

Tedford A.

Real Estate Agent

Small-Business (50 or fewer emp.)

10/6/2025

"AI Receptionist for Real Estate Services"

4.5/5

What do you like best about Smith.ai AI Receptionist?

Handles the front end of our calls well. Allows us to effectively filter out spam and unwanted junk calls. Integrates with our CRM via Zapier and provides helpful email notifications on a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

No real downsides after 3 months of us. I need to adjust some prompts to make things a little clearer for AI when narrowing down with caller, but I believe that is more of my setup than AI issue. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist

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We’re glad to hear AI Receptionist is helping your team be more efficient, Tedford!

Adjusting prompts to your needs is a great way to fine-tune the results you get from AI Receptionist, so we definitely encourage it. Know that our team’s always here if you want tips or help with optimizing your call flows further.

Thanks for trusting Smith.ai to handle the front line for your real estate calls!

Verified User in Construction

Small-Business (50 or fewer emp.)

9/24/2025

"Call handling made easy"

5/5

What do you like best about Smith.ai AI Receptionist?

I love how Smith.ai lets me filter calls effortlessly—I can choose which callers go straight to voicemail and even mark spam so it never clogs up my phone. We get a lot of spam calls, and this feature makes everything so much easier in the long run.

I also really appreciate the call-scheduling feature. It automatically books appointments based on my calendar, so I don’t have to enter anything manually. It saves me a ton of time and ensures I never miss an important call. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

I wish that the summary were consistent some are very detailed and some are not. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist

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We’re so glad that AI Receptionist has made call handling so much easier for your business and saved you time — especially with spam filtering and scheduling. It’s exciting to know that answering every call is helping you connect with more opportunities and close more accounts. We also greatly appreciate your feedback on call summaries; consistency matters, and our team is always working on improvements. Thanks for trusting us to help your business grow!

Verified User in Legal Services

Small-Business (50 or fewer emp.)

8/8/2025

"Helps with efficient use of resources"

4.5/5

What do you like best about Smith.ai AI Receptionist?

We use this service for after hours calls to improve upon the efficiency of voicemail. We like that it blocks spam calls and answers basic questions such as hours of operation and areas of practice. This cuts down on the number of calls the team has to return when the office re-opens. Reading the summary of the call also saves time over listening to a voicemail recording. We also like the option for callers to provide more information via text. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

I would prefer to be able to toggle the service on/off based on hours of the day rather than control that by forwarding our phone line. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist

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Thank you for your review! We’re glad AI Receptionist is helping your team save time, reduce spam, and deliver a better caller experience after hours. We also appreciate your candid feedback about wanting to toggle the service on/off by hours of the day. Feedback like this helps guide our improvements. We look forward to continuing to support your business!