Smith.ai AI Receptionist Reviews & Product Details

I do appreciate that our calls get answered 24/7. Occasional missed calls generally go to a voicemail. I am also overall pleased with support response when I do have issues. I should note that I don't use an AI receptionist program with them, only live receptionists answer our calls. Review collected by and hosted on G2.com.

Again, I use their live receptionists, not an AI based system. My biggest disappointment is when a receptionist fails to follow directions. I do not like when they pretend to work at our office, and I get exceptionally angry when they lie in the notes they send to me about asking a directed question that they failed to ask. I record all of our calls, which is vital to our firm. Review collected by and hosted on G2.com.

What I like best is knowing that our phones are always covered. Smith.ai answers when our staff is busy, handles overflow, and covers nights and weekends. As a law firm, we never want a potential client to call and just get voicemail. We have been using Smith.ai for nearly seven years, and they have become a reliable extension of our team. Review collected by and hosted on G2.com.

There really isn't much I dislike. Occasionally a call may not be handled exactly the way we would have handled it internally, but that is to be expected when using an outside receptionist service. Over time, we have been able to refine our instructions and call handling so those situations are pretty rare. Review collected by and hosted on G2.com.

Good experience overall - the receptionists do a good job of identifying themselves and following the questions that I have asked them so sort through. On the occasions where there is a missed expectation, their follow through and correction has been great. The dashboard is good for setting vacations, changing office hours. Plays nicely with my Clio software. The reports of calls are usually pretty swift, arriving via email within a couple of minutes. I found it to be a better value than the receptionist that charges per 30 second interval. Review collected by and hosted on G2.com.

I'd like it if the email reports of calls were always as quick as they often are. Review collected by and hosted on G2.com.

Smith AI integrates seamlessly with our use of Dialpad, and provides real time notifications via email for incoming calls and messages. Use of ring groups allows for calls and messages to be routed to the appropriate employee class. Onboarding new employees has been easy, and customer service for both individual calls and overall account support is responsive. The price we are paying is comparable to other reception services, but has provided more benefits to the team outside of simple reception services. I feel we are getting our money's worth. Review collected by and hosted on G2.com.

Spam filters are a little too robust and semi regularly block callers that actually need to speak with us. We are working on this, and customer support has been responsive, but it is still an ongoing issue. Review collected by and hosted on G2.com.

Customer Service: 10/10

Product: 10/10

Cost of Service: 10/10 I still can't believe for what we pay, we get all of the features we have. Absolutely amazing!! Love, love, LOVE Smith.ai!!!!!! Review collected by and hosted on G2.com.

Honestly? I like everything! Smith.ai is the greatest! Review collected by and hosted on G2.com.

Smith.ai has been a game-changer for managing incoming communications and client intake. Their receptionists handle calls, web chats, and lead qualifications with outstanding professionalism, accuracy, and attention to detail.

Works smoothly with existing CRM and calendar workflows for hassle-free appointment scheduling.

Every caller is greeted warmly and guided through intake questions effectively.

Spam & Lead Filtering: Significantly reduces time wasted on promotional calls or unqualified inquiries.

Highly recommended for any small business or professional practice looking to enhance customer service and streamline day-to-day operations. Review collected by and hosted on G2.com.

Instructions at times need to be refreshed and reinforced Review collected by and hosted on G2.com.

They are receptive to feedback and quickly make any changes to the script that we need made. Review collected by and hosted on G2.com.

This is a hard industry and every once in a while a call is less than perfect - but that happens with anyone answering after hours phone calls. Review collected by and hosted on G2.com.

Easy communication between me and the team, and the staff are professional with my callers Review collected by and hosted on G2.com.

Having a different person answer the phone can be a drawback to continuity, especially if a client calls in quick succession. Review collected by and hosted on G2.com.

Without smith.ai answering service I would lose many calls and potential customers Review collected by and hosted on G2.com.

I’ve been happy with the service. Any issues are handled promptly and professionally Review collected by and hosted on G2.com.

Smith.ai has been reliable and easy to use. It helps our team stay organized and ensures callers are handled professionally when we’re unavailable. For what we pay, I think the value is very good. It gives us reliable support and helps take some of the pressure off our staff. Review collected by and hosted on G2.com.

At times it will not transfer the calls to the office. Review collected by and hosted on G2.com.