# Softphone.Pro Reviews **Vendor:** Softphone.Pro **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.6/5.0 **Total Reviews:** 65 ## About Softphone.Pro VoIP phone app designed for those who handle hundreds calls a day: call center agents, sales pros and support teams. You can use Softphone.Pro with your existing VoIP provider, cloud PBX, Asterisk, FreePBX, Elastix, Issabel PBX and any other SIP server. Best for small and medium teams of 5-50 agents. Built-in Zoho, Hubspot, Pipedrive and Zendesk integrations. Instant click-to-call and screen pop-up integration with 3-rd party CRM and Helpdesk software. No developers needed! Real-time supervisor dashboard, online reporting, call and screen recording. ## Softphone.Pro Pros & Cons **What users like:** - Users appreciate the **easy integration** of Softphone.Pro, making it a seamless fit for various systems and applications. (8 reviews) - Users love the **ease of use** of Softphone.Pro, praising its intuitive design and seamless CRM integration. (3 reviews) - Users find the **easy setup** of Softphone.Pro highly intuitive and efficient for their team's needs. (3 reviews) - Users find the **easy implementation** of Softphone.Pro to be straightforward, enhancing their overall experience with the software. (2 reviews) - Users love the **intuitive interface** of Softphone.Pro, enhancing their overall experience with its fast and stable performance. (2 reviews) - Setup Ease (2 reviews) - Users love the **user-friendly interface** of Softphone.Pro, making it easy to operate and efficiently manage tasks. (2 reviews) - Affordable (1 reviews) - Breakout Rooms (1 reviews) - Business Tools (1 reviews) **What users dislike:** - Users express concerns about the **slow response times and lack of proactivity** from Softphone.Pro's customer service team. (2 reviews) - Users find the **high cost** of Softphone.Pro to be a drawback despite its overall quality. (1 reviews) - Users find the **high pricing** of Softphone.Pro to be a significant drawback despite overall satisfaction. (1 reviews) - Users report **performance issues** with window scaling and disappearing windows, affecting their overall experience with Softphone.Pro. (1 reviews) - Users often face **time constraints** due to slow support response and the absence of a mobile version. (1 reviews) ## Softphone.Pro Reviews ### 1. Great experience with Softphone.Pro **Rating:** 5.0/5.0 stars **Reviewed by:** Abdulla Z. | Company Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2025 **What do you like best about Softphone.Pro?** Softphone.Pro stands out for its exceptional call quality and intuitive interface. It is fast, stable and perfectly suited for professional use. The ease of integration and reliable performance make it a great solution for any call center environment. **What do you dislike about Softphone.Pro?** Overall I like the product, but the price is relatively high **What problems is Softphone.Pro solving and how is that benefiting you?** Softphone.Pro fully covers all our call center needs. It provides stable connectivity, clear voice quality and seamless integration with our workflow. As a result, our team works faster and more efficiently, ensuring high-quality customer communication without interruptions. ### 2. Happy but with observations **Rating:** 3.5/5.0 stars **Reviewed by:** Jose L. | IT Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Softphone.Pro?** Versatility of the program and flexibility **What do you dislike about Softphone.Pro?** The real problem I have is that this version has serious issues with window scaling. Additionally, when you drag the window, it disappears and you have to close the program and restart it. I need this to be fixed in order to renew the program. I would also mention that I need to switch to the subscription service. **What problems is Softphone.Pro solving and how is that benefiting you?** We use it to handle calls from SIP lines. It allows us to manage voice communications efficiently through our existing SIP infrastructure. ### 3. Promising Experience with Smooth Integration and Support, Despite Areas for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Hiago S. | IT Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Softphone.Pro?** I haven't yet been able to make full use of the software, but based on what I have used so far — during the testing phase and shortly after the purchase — I am very satisfied. The integration works well, with almost no issues or failures. The support team is very responsive, providing quick answers and assisting with any questions I may have. I've only used it a few times due to ongoing changes in my company and some issues we’ve faced, but the implementation was straightforward, and I believe resuming its use will be just as easy. **What do you dislike about Softphone.Pro?** My only concern was the lack of proactivity from the support team in resolving issues. I would have liked them to take full ownership of the problem, actively working to find a solution and consistently following up until it was resolved. **What problems is Softphone.Pro solving and how is that benefiting you?** My issue was related to the VoIP system in my Call Center. The solution we previously used had major integration problems and frequent failures. ### 4. I love the features and the interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Softphone.Pro?** the functions it has in the basic version and the quality of the Windows application. **What do you dislike about Softphone.Pro?** keys to add functions like call transfer or capture. **What problems is Softphone.Pro solving and how is that benefiting you?** voip calls from any location ### 5. Smart and feature-rich **Rating:** 4.5/5.0 stars **Reviewed by:** Boris H. | Holder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Softphone.Pro?** The software meets the needs of our small company exactly: it has a smart GUI, is intuitive to use, was very quick to set up and has important functions that many other providers don't have, such as the integration of Google contacts. The basic version is enough for us. However, we have a good feeling that we can upgrade to more functions if required. **What do you dislike about Softphone.Pro?** Nothing found till now. No unmet needs. **What problems is Softphone.Pro solving and how is that benefiting you?** Move away from traditional phones and find a smart, screen-based telephony solution that is also easy to use in a team. ### 6. SoftPhone, a solution focused on speed and usability. **Rating:** 4.5/5.0 stars **Reviewed by:** Alexander C. | Asistente de sistemas/Programador Jr Web, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Softphone.Pro?** The software is a clear innovation, its various screens allow you to have the most information about a contact at hand. It does not follow mobile interfaces, allowing for customization and configuration as needed, without causing obstacles or much "confusion" in any function, in addition to its easy implementation. Best of all, it offers a free 15-day trial without the need to create an account or go through any tedious process. Its website has the necessary resources and the software download firsthand. As long as the licenses are within the acquired range, the frequency of use will not cause problems. **What do you dislike about Softphone.Pro?** -I wouldn't say it's a disadvantage, but you definitely have to take into account the amount of resources the software needs, which is why if your business is oriented towards strong management with IT tools, you must ensure that the machine has the necessary resources. -Something peculiar about the software is that it is not installed on the computer, it is by user. This means that in a business environment, if the user changes, the software will need to be installed again. As can be seen, these are details that can be resolved with good organization and management for optimal work. **What problems is Softphone.Pro solving and how is that benefiting you?** The quick dialing and management by the executive when making multiple calls simultaneously without losing fluency. ### 7. VOIP system to integrate into CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Steve G. | IT Director/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Softphone.Pro?** ease of use and also being able to integrate into the CRM software SYSTEM365 which we have developed **What do you dislike about Softphone.Pro?** everything is good as it is easy to use. **What problems is Softphone.Pro solving and how is that benefiting you?** With SKYPE being decommissioned I required an easy way to communicate ### 8. I still haven't found a better softphone on the market. **Rating:** 5.0/5.0 stars **Reviewed by:** felix g. | cto, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Softphone.Pro?** The number of features. The responsiveness of technical support. Support requests receive a response within the day. Easy to use. The gateway integration with CRMs is well-designed and easy to implement. A template system facilitates deployment for teams whose roles differ within the company. Easy to install and configure. Furthermore, I would add that many connectivity features have been added since my last review. **What do you dislike about Softphone.Pro?** I haven't found any flaws so far and it is constantly improving. I have only one regret, that the pro softphone is not available on Android and iOS. **What problems is Softphone.Pro solving and how is that benefiting you?** I absolutely wanted to be able to do messaging (SMS Messaging) by integrating a link to a third-party provider. ==> OK. Simple file escalation to implement. ==> OK. ### 9. An excellent software **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto d. | TI Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Softphone.Pro?** The easy way to set your configuration, also the great panel that they have for you. All the reports that you can have with the software are outstanding. Also so easy to set the software for all your team. **What do you dislike about Softphone.Pro?** In the time that our company were using it, we don´t have anything to dislike. **What problems is Softphone.Pro solving and how is that benefiting you?** The implementations of new configurations. The reports of performance. The easy way to take out recordings. ### 10. A quality softphone **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Softphone.Pro?** After trying many softphones on the market, both free and some with high costs, I found softphone.pro. Honestly, after the trial days, we were satisfied, but now that we've been using it for almost two months, it meets all our needs. The audio quality is good, being able to transfer calls with a simple click... I had an IP terminal on my desk and now we all operate solely with the softphone on the PC. **What do you dislike about Softphone.Pro?** At the moment I have no complaints, we will continue testing and recommending the app. **What problems is Softphone.Pro solving and how is that benefiting you?** Transfer calls to other extensions without a physical terminal. ### 11. Excellent add on to our Contact Center solution **Rating:** 3.5/5.0 stars **Reviewed by:** Nandio D. | National Advisor of Investment and Technology Promotion, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Softphone.Pro?** Softphone is really easy to integrate and user friendly **What do you dislike about Softphone.Pro?** There is still a lot of reports missing. **What problems is Softphone.Pro solving and how is that benefiting you?** Our CC solution had limitations on the creation of CRCs and reports. Softphone not only brought it onboard but also made it easy to produce and use ### 12. Great experiance, time management wise! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Softphone.Pro?** This software is easy to use easy to implement, I use it everyday and have integrated everyhting with the help of support - everything is easy! **What do you dislike about Softphone.Pro?** I really like everything about Softphone.pro! **What problems is Softphone.Pro solving and how is that benefiting you?** Tracking data from my sales team, it benefits me in that I can now implement upgrades and see where my team is not performing good enough so that I can teach them! ### 13. Easy of integration and possibility to quickly blend Softphone with Freshdesk environment **Rating:** 4.5/5.0 stars **Reviewed by:** Roman T. | Shareholder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2024 **What do you like best about Softphone.Pro?** Easy of integration and possibility to quickly blend Softphone into our IT ecosystem. Softphone pro has build in Freshdesk feature which allows us to show client name in incoming call while also shows link with Freshdesk contact details with all the necessary information. Another important feature for us is possibility to trigger webhook after each call - in our scenario such webhook is being converted into Freshdesk ticket via addtional script. We were looking for such advanced SIP client and we have finally found one :) **What do you dislike about Softphone.Pro?** Documentation should be a little bit more detailed. **What problems is Softphone.Pro solving and how is that benefiting you?** Softphone solved our primary issues related to integration with Freshdesk. We can now reuse Freshdesk information (phone numbers, contact name) directly in SIP client, while also SIP client allows to click on contact name what redirects to Freshdesk client page. ### 14. A good Softphone Solutions for Call Center **Rating:** 5.0/5.0 stars **Reviewed by:** Omar S. | Call Center Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Softphone.Pro?** I realy Liked the Simple UI for the Softphone for Our Team Members as it makes the operation easy and shows them their statistics. and the Ease of deployment, as it was too easy to install the app on our domain computers, and creates account to our members and pushes the SIP accounts automatically so it was easy to intigrate with our SIP Server. now SoftPhone Pro is an esintial tool in our day to day operations to provide customer support for out Call Cetner Customers. **What do you dislike about Softphone.Pro?** There is nothing i can dislike or say about softphone pro for now as it offers me a set of rich features. **What problems is Softphone.Pro solving and how is that benefiting you?** Softphone Pro offers me a quality-for-price, we was facing an issue to generate real and detailed Reports for our Teams Performance and detect the Unreal Missed call, SoftPhone pro Provieds us with more than one detaild Reports as it was an excellent choise, it provides us with multiple report types that helped us to Improve our ATH and CS indicators. ### 15. Very good quality when making phone calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Softphone.Pro?** The function Busy Lamp Field, so you can see which of the colleagues is currently on the phone. **What do you dislike about Softphone.Pro?** The Free Edition is annoying with popups that prompt you to buy the software. A test with it was not possible and misleading. Since the Pro Version also had a 14-day trial period. **What problems is Softphone.Pro solving and how is that benefiting you?** currently none ### 16. Great communication tool **Rating:** 4.5/5.0 stars **Reviewed by:** Kristina B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Softphone.Pro?** The user interface is intuitive and user-friendly, which allows any user to easily navigate it and use it effectively. My team has been using Softphone Pro for two months now. The team highlights its unique ability to simultaneously manage multiple SIP accounts. This feature sets it apart from other softphones and has greatly expanded the team's ability to effectively receive calls from customers. Since I am the administrator of the softphone implementation project, I would like to note that the process of setting up and integrating into the business is very simple and understandable. It didn't take me long to figure out the settings. **What do you dislike about Softphone.Pro?** One of the significant drawbacks is the limited support capabilities. Support is available exclusively by email and only on weekdays, which may be inconvenient if you have urgent questions. It would be useful to have real-time support, ideally through platforms such as Telegram, available on a daily basis. The operators on the line work every day and the cases that arise on weekends are waiting for a solution until the working days of support. **What problems is Softphone.Pro solving and how is that benefiting you?** The biggest problem our business faced, which the softphone solved, was the simultaneous use of multiple SIP accounts. Now, we don't miss calls from clients coming through different communication channels, and this positively impacts the business revenue. Since other softphones did not allow us to use multiple accounts, we did not have telephony data on one of the accounts. But now we see statistics on the work of each manager on both sip accounts. ### 17. The application is very easy to use and configure. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Softphone.Pro?** Integration with external services and sound quality **What do you dislike about Softphone.Pro?** During the year of working with the application, there were no problems. **What problems is Softphone.Pro solving and how is that benefiting you?** All call center issues, both external and internal ### 18. Affordable, Functional, Customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2024 **What do you like best about Softphone.Pro?** The pricing is very affordable. Setup is easy and they assist you with custom configurations and API integrations for your CRM. It is comparable with most softphone software for a fraction of the **What do you dislike about Softphone.Pro?** Support does take a while to respond and there is no mobile version available (yet) **What problems is Softphone.Pro solving and how is that benefiting you?** It allows me to reach out to potential clients and call prospects on my client's behalf. ### 19. Reliable use for years, constant updates and further developments **Rating:** 4.0/5.0 stars **Reviewed by:** Andreas S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Softphone.Pro?** Integration Options, inividual support, Online-Portal **What do you dislike about Softphone.Pro?** It is not the cheapest Option for a softphone, but one of the best. **What problems is Softphone.Pro solving and how is that benefiting you?** Distributing calls in a callcenter ### 20. Most useful sip soft phone ever **Rating:** 5.0/5.0 stars **Reviewed by:** Adil Z. | Voip Integrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Softphone.Pro?** A lot of functionalities , third party integration and cloud control and provisioning **What do you dislike about Softphone.Pro?** Mac version not working well and missing mobile App **What problems is Softphone.Pro solving and how is that benefiting you?** CRM integration and bulk sip setting and provisionning ### 21. Best softphone **Rating:** 5.0/5.0 stars **Reviewed by:** Sigma D. | Administrador plataforma, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Softphone.Pro?** The reporting tools are very efficient, the tools for call management (conference, transfer, and monitoring) are very fast and stable. **What do you dislike about Softphone.Pro?** The user or agent can configure diversions to their liking, and several configuration menus that are not understandable. **What problems is Softphone.Pro solving and how is that benefiting you?** Real tracking and reporting of the work of agents who work from home, they are very good ### 22. Easy & Complete Service **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah P. | Director Sales Operations, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Softphone.Pro?** Softphone Pro is an easy install and immediate access to team settings and reports. We use it daily and has improved our customer support abilities. **What do you dislike about Softphone.Pro?** Certain features do require some software development knowledge, including setting up a shared contact list to be used on a team. **What problems is Softphone.Pro solving and how is that benefiting you?** Team dashboard to view call logs and online agents. ### 23. it's a very fine program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Softphone.Pro?** I had several softphone programs on my PC before. Unfortunately, none of them could handle multiple SIP accounts. Softphone.Pro, on the other hand, is very good, better than the others. Over the years, I have rarely had any issues with it. It always runs smoothly, has a nice, intuitive interface, and is easy to use. Sometimes, a SIP account fails to connect to the server or loses the connection. This may not be Softphone.Pro's fault, as all the apps had this issue. It would be nice if it could be indicated right away on the Windows taskbar icon. Overall, it's a very fine program. **What do you dislike about Softphone.Pro?** What I really miss in Softphone.Pro is the ability to specify the SIP account on the contact I want to call. I have a separate number (SIP account) for personal contacts and another one for business. Additionally, I have accounts for domestic and international calls. I want to call personal contacts with my personal number and customers with my business number. Currently, I have to remember this myself and I have to manually switch the SIP account. Often I forget to switch it back. It would be nice to have this feature, I think it's the only thing that I'm missing. **What problems is Softphone.Pro solving and how is that benefiting you?** I have the ability to use multiple VOIP numbers on my PC. ### 24. Perfect for our Customer Support needs **Rating:** 5.0/5.0 stars **Reviewed by:** Diana B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2023 **What do you like best about Softphone.Pro?** Softphone has excellent support for their product, not that we had to use it too much, the product is quite straightforward and intuitive. **What do you dislike about Softphone.Pro?** So far, it did not disappoint. We are in our 3rd year and plan to continue using it. **What problems is Softphone.Pro solving and how is that benefiting you?** Softphone is handling all the customer support calls from our clients ### 25. This will not suit you and your business only if you need a desktop phone. **Rating:** 4.5/5.0 stars **Reviewed by:** Никита . | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Softphone.Pro?** If there were problems, it was only on the part of the SIP provider. **What do you dislike about Softphone.Pro?** You can't slam the phone down powerfully if the conversation was unpleasant. **What problems is Softphone.Pro solving and how is that benefiting you?** It just works for my small business. ### 26. Contact Center Software at another level **Rating:** 5.0/5.0 stars **Reviewed by:** Juan O. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Softphone.Pro?** Softphone.pro app was very easy to setup, and power to use. I'm very happy to have found this app. I'm able to setup to all my remote employees, view the analytics, and very simple to understand. **What do you dislike about Softphone.Pro?** I'm not sure its something I dislike, but I do have remote employees who work off tablets, who I would love for them to have a mobile app or tablet app instead of having to use an actual computer. **What problems is Softphone.Pro solving and how is that benefiting you?** Contact center productivity, click to call, telemarketing, and outbound sales calling much more productive. ### 27. Look great with lots of feature but still requesting more features **Rating:** 4.5/5.0 stars **Reviewed by:** Từ Việt Trung T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Softphone.Pro?** Smoothly running and Always update. Support almost OS, easily to train to new user. Easily to intergrate into any system by API. **What do you dislike about Softphone.Pro?** With me, I dont have any uncomfortable with Softphone.Pro **What problems is Softphone.Pro solving and how is that benefiting you?** Make outbound calling faster than before. It's much easier than Zoiper and also the UI is greater than others. ### 28. The app is simple and easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Komiljon Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2024 **What do you like best about Softphone.Pro?** it's simplicity and the design also the backpanel is also good for setting up and listening to the calls. **What do you dislike about Softphone.Pro?** the prices are high and also sometimes, i have trouble with sign in because it doesn't save up the user credentials. **What problems is Softphone.Pro solving and how is that benefiting you?** I use it for calls for my company and i have been using it since 2019 for my other company also. tried to switch to other brands but came back. ### 29. Connection to Pipedrive is so convenient! **Rating:** 4.0/5.0 stars **Reviewed by:** Christian T. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Softphone.Pro?** The general handling is comparable to other clients. What made me buy tThe general use is comparable to other clients. But what convinced me to buy an ongoing subscription is the perfect connection to our CRM. Pipedrive transmits the customer data and I can immediately see who is calling or open all the customer details with just one click. Fantastic! **What do you dislike about Softphone.Pro?** Unfortunately, our configuration does not indicate whether a missed call was answered by a colleague. But I think this is due to our service ... **What problems is Softphone.Pro solving and how is that benefiting you?** Works reliably with multiple lines from different providers and offers a perfect API connection. ### 30. IT **Rating:** 4.5/5.0 stars **Reviewed by:** Nasser a. | IT Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Softphone.Pro?** there are a lot of good options has been add **What do you dislike about Softphone.Pro?** It is not a time fee SO it can be more cost effective **What problems is Softphone.Pro solving and how is that benefiting you?** monitoring and control agent ### 31. Very useful software for calling clients and maintaining data about agents **Rating:** 5.0/5.0 stars **Reviewed by:** Verda Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Softphone.Pro?** The main advantage of using Softphone Pro is its ease of use, the dashboard is very detailed and the interface is free of any glitches or issues. The reports section is amazing for getting useful data and extracting reports down to each second for each agent. **What do you dislike about Softphone.Pro?** The only disadvantage I have faced while using Softphone Pro for our company is that older call records cannot be extracted. This tool would be useful if we can get call records for our agents for older calls they have made. **What problems is Softphone.Pro solving and how is that benefiting you?** Softphone pro is helpful for getting call recording from our agents to see if the quality of their calls is up to our standards. We can also see their working screens when they are on a call to make sure they are looking for information in the right places. The best feature though is the dashboard where we can see live stats of who is online, who is on a call, how many calls each agent has made and how many were successful etc. and much more. ### 32. Easy to install, configure and use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Softphone.Pro?** Simple and cost effective way to get up and running. **What do you dislike about Softphone.Pro?** If user has multiple SIP accounts on one installation, when a user has an active call provide a way to send busy notification back to PBX for calls coming in on the other SIP lines. **What problems is Softphone.Pro solving and how is that benefiting you?** Providing inexpensive SIP phone for call centre users. ### 33. FAST SOLUTION **Rating:** 4.0/5.0 stars **Reviewed by:** Victor G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Softphone.Pro?** ITS A FAST SOLUTION FOR THOSE CONTACT CENTERS THAT ARE RECENTLY STARTING IN THIS BUSINESS **What do you dislike about Softphone.Pro?** KPI AND REPORT ITS NOT GOOD AT ALL AND IF YOU WANT SOMETHING MORE YOU´LL HAVE TO PAY **What problems is Softphone.Pro solving and how is that benefiting you?** WITH THIS SOLUTION WE HAVE A MODERN SOFTPHONE ### 34. the best sofphone in terms of quality and price **Rating:** 2.5/5.0 stars **Reviewed by:** Abraham R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Softphone.Pro?** ease of configuration, price and robustness of the platform **What do you dislike about Softphone.Pro?** that you are forced to a minimum billing **What problems is Softphone.Pro solving and how is that benefiting you?** which is a robust, intuitive and accessible sofphone ### 35. amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Softphone.Pro?** ease of use , and getting the calls recorded **What do you dislike about Softphone.Pro?** that I cant fordward the calls to another person **What problems is Softphone.Pro solving and how is that benefiting you?** calling the customers without using handset ### 36. Stable Quality Product **Rating:** 4.5/5.0 stars **Reviewed by:** Davit R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Softphone.Pro?** Mostly I like features os softphone.pro and how stable it works. **What do you dislike about Softphone.Pro?** there was several times that it crashed and needed to restart. **What problems is Softphone.Pro solving and how is that benefiting you?** it helps to easily integrate with inhouse softwares. ### 37. Not so complete **Rating:** 4.0/5.0 stars **Reviewed by:** Igor B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Softphone.Pro?** Possibility of recording calls and reportings **What do you dislike about Softphone.Pro?** There is no way to enter the name of contacts in the panel (phone book) **What problems is Softphone.Pro solving and how is that benefiting you?** Control of calls, monitoring of recordings ### 38. Easey Peasy very nice and affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Softphone.Pro?** Speeds up my calling easily integrates with other crm systems and makes calls super fast, very easy to set up and get going an best part it's very well priced, i love them, honestly. We need more of this. **What do you dislike about Softphone.Pro?** Nothing, service is good and fast. I think this company should be in charge of the world, they dont seem greedy, their system works better than expected. Well Done softphone, well done. **What problems is Softphone.Pro solving and how is that benefiting you?** None, very fast service and very helpfull, reccommend this to anyone that wants their life made easier if you have allot of calls to doi.. love this company well done ### 39. Call Center Experience with Softphone.pro **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2023 **What do you like best about Softphone.Pro?** Outbound calls stats they're very insightful and help us assess agents performance, very affordable, very easy for staff to use, very effiecnt and fast when it comes to real time data. **What do you dislike about Softphone.Pro?** Inbound calls module isn't suitable enough for call centers with several teams or projects, since it is not skill-based or queue based. Most of configurations almost need somewhat knowledge of IT codes. **What problems is Softphone.Pro solving and how is that benefiting you?** Checking outbound agents' availability, productivity and unique customers being called. These features aren't available in free pbx managers. Also softphone offers good variety of reports and agent monitoring tools. ### 40. A simple but full-featured softphone **Rating:** 5.0/5.0 stars **Reviewed by:** Garage Equipment O. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Softphone.Pro?** Easy to access call history, transfer active calls and call recording features. The support, while email only, is rapid and helpful. **What do you dislike about Softphone.Pro?** No notifications if SIP account doesn't automatically connect on startup or disconnects in normal use. **What problems is Softphone.Pro solving and how is that benefiting you?** Simple call management and transfer between users ### 41. Testing Softphone.Pro... **Rating:** 5.0/5.0 stars **Reviewed by:** José Ramón L. | FrontEnd Developer and Tech support, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2022 **What do you like best about Softphone.Pro?** I had used some soft phone at the last years and i think yours is the best. Why? - Always it works! I use it with windows 10 at work and with MacOs at home telecommuting. With Mac the voice is more clearly but i have a fast internet connection just for my own at home. - Our users hear our voice clearly and we hear them equally well. - Screens are amazing. You have the control of the call all the time. You can take phone from screen call to search user at ERP at the same time you are talking with the user. - I have been using two months all the week days and we have not to restart your app because always works correctly. **What do you dislike about Softphone.Pro?** I have just one little problem the past week with a weather widget of windows 10. I think was just the last update of windows, but i just closed the widget and my computer works correctly again. I tried to close softphone and the widget worked correctly so maybe you used some common bookstore .Net. **What problems is Softphone.Pro solving and how is that benefiting you?** I am a FrontEnd programmer but i also give support tech by phone to our users so your Softphone makes my day more easy being able to control the call instead of the call stopping me from getting on with my task. ### 42. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Softphone.Pro?** Once you get to understand the templates it becomes an awesome product, especially for managing multiple clients on a single web phone. **What do you dislike about Softphone.Pro?** Getting my head around templates was the hardest, but once you disect it is very straighforward. **What problems is Softphone.Pro solving and how is that benefiting you?** Multi tenant call centre ### 43. Very ine product **Rating:** 5.0/5.0 stars **Reviewed by:** Juan R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Softphone.Pro?** CRM Integration, very nice design, easy to manage **What do you dislike about Softphone.Pro?** No voicemail field to retrieve voicemails **What problems is Softphone.Pro solving and how is that benefiting you?** CRM integrations ### 44. BEST SOLUTION FOR GRANDSTREAM INTEGRATION **Rating:** 4.0/5.0 stars **Reviewed by:** Aldane S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2023 **What do you like best about Softphone.Pro?** It is easy to configure and the server pushes the changes. I can add customs code to do certain actions on an agent-by-agent basis. **What do you dislike about Softphone.Pro?** a kiosk mode is missing to display in the actual call room so that agents my see their dash and current performance. the config templates code by pre-designed for you to just select instead of going to the website and copying and pasting. **What problems is Softphone.Pro solving and how is that benefiting you?** Monitoring the output and availability of each agent ### 45. Retail Monetka **Rating:** 5.0/5.0 stars **Reviewed by:** Vitaliy L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Softphone.Pro?** Centralized settings, integration with Windows web services and applications, call log with audio recordings, convenient and logical interface, good technical support. **What do you dislike about Softphone.Pro?** Incoming call statistics from Asterisk are not displayed correctly. There is no way to centrally disable the "Disabled" status, exclude the "Exit" buttons in the application. **What problems is Softphone.Pro solving and how is that benefiting you?** Receiving calls to the support service ### 46. Excellent software, at a great price. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Softphone.Pro?** Its a very versatile softphone that allows integrations and connectivity to multiple platforms. **What do you dislike about Softphone.Pro?** We have had some difficulty getting our tax exemption processed with the company. **What problems is Softphone.Pro solving and how is that benefiting you?** We needed a softphone that would allow us to integrate with APIs that our systems are using, and this software worked perfectly, as expected. We also needed the ability to manage a bulk license at a monthly cost. ### 47. A great experienve to take the control of our little help desk **Rating:** 4.5/5.0 stars **Reviewed by:** Angel S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2022 **What do you like best about Softphone.Pro?** The graphs and the informs that softphone give us. With them we can see quickly the work of our agents, and why the calls grothw when we have a bug in our software **What do you dislike about Softphone.Pro?** Non integrate totally with our CRM "Clientify" or our ticket tool "Zoho Desk". we would like have in our crm or in zoho deks when the customer call us. To open a ticket directly **What problems is Softphone.Pro solving and how is that benefiting you?** Control of our agents and control of our kpis to our help desk department. Now we can work from home quitely. Our productivitiy is better from we use softphone in our department. ### 48. Simple software that allows many integrations with other environments **Rating:** 4.0/5.0 stars **Reviewed by:** Rubén F. | Director de Sistemas y Calidad, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Softphone.Pro?** We use Softphone.pro in our call center for all our teleworking agents. The application works very well, it integrates perfectly with other environments and allows us a centralized management of contact lists and other configuration parameters. **What do you dislike about Softphone.Pro?** Sometimes the application is not allowed to answer a call and it keeps ringing until you restart the application. Very little happens, but it is somewhat annoying. This issue occurs only on VPN **What problems is Softphone.Pro solving and how is that benefiting you?** The integration with ZenDesk for our support center. This integration allows us a more efficient management of the calls related to the tickets of this platform. ### 49. Softphone as a professional **Rating:** 3.0/5.0 stars **Reviewed by:** Mouad R. | Team Leader (User Support), Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Softphone.Pro?** The status of agents in real time and the various reports **What do you dislike about Softphone.Pro?** Softphone generates several bugs, especially among communications agents, calls ringing before the after-call ends, frozen application and we have to restart, sometimes we hear the client when we put it on hold... **What problems is Softphone.Pro solving and how is that benefiting you?** It solves the problem for which it was created! is to receive calls ### 50. Does what is says **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Softphone.Pro?** Multiple register accounts. The abillity to open external Link when someone calls. The really good interface. **What do you dislike about Softphone.Pro?** Everything is fine so far. I don't have anything negative to say. **What problems is Softphone.Pro solving and how is that benefiting you?** Using multiple sip accounts ## Softphone.Pro Discussions - [what would it take to build an api integration to our pbx switch and zoho](https://www.g2.com/discussions/what-would-it-take-to-build-an-api-integration-to-our-pbx-switch-and-zoho) - 1 comment, 1 upvote - [View Softphone.Pro pricing details and edition comparison](https://www.g2.com/products/softphone-pro/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+14%3A38%3A50+-0500&secure%5Bsession_id%5D=551c1ebe-6fdc-441b-b9e6-362de033da32&secure%5Btoken%5D=697b02741edb8656aa113a8db835f03de4d4f7d7c17b5f989c90e1dfd5b47698&format=llm_user) ## Softphone.Pro Features **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Softphone.Pro Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,352 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,543 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,333 reviews)