# REVE Chat Reviews **Vendor:** Revechat **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.6/5.0 **Total Reviews:** 15 ## About REVE Chat REVE Chat is a powerful AI-first omnichannel customer engagement platform that enables businesses to connect, support, and convert users across all major digital touchpoints — from your website to messaging apps and mobile platforms. With a unified platform for live chat, LLM-driven Chatbot & AI Agents, automated campaigns, ticketing, and voicebots, REVE Chat gives you complete control over the customer journey — across WhatsApp, Instagram, Facebook Messenger, Telegram, YouTube, Google My Business, Play Store, App Store, and in-app SDKs, alongside integrations with your CRM, helpdesk, and analytics tools. Whether you're handling high-volume support, driving sales via automation, or delivering proactive onboarding, REVE Chat helps your team work smarter with a mix of automation, AI, and human support — all from one platform. ## REVE Chat Pros & Cons **What users like:** - Users value the **intuitive chat communication** of REVE Chat, enhancing customer engagement and support efficiency significantly. (3 reviews) - Users highlight the **improved customer engagement** through streamlined communication and faster response times, enhancing satisfaction significantly. (2 reviews) - Users commend the **responsive customer support** of REVE Chat for enhancing communication and improving satisfaction. (2 reviews) - Users value the **customization options** in REVE Chat, enabling personalized chat experiences that reflect their brand identity. (2 reviews) - Users praise the **user-friendly interface and robust features** of REVE Chat for enhancing customer support efficiency. (2 reviews) - Users love the **All-in-One Solutions** of REVE Chat, which streamline support and enhance customer engagement effectively. (1 reviews) - Customizability (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Features (1 reviews) **What users dislike:** - Users experience **lagging issues** in the chat interface, disrupting conversations and hindering the overall user experience. (1 reviews) - Users find the **learning curve challenging** due to confusing documentation affecting their experience with REVE Chat. (1 reviews) - Users find the **documentation confusing** , leading to difficulties in locating the auth token and account\_id. (1 reviews) - Users find the **limited integration options** with third-party tools restrictive, impacting overall functionality and user experience. (1 reviews) - Users find the **poor interface design** hinders communication and overall usability, affecting their experience significantly. (1 reviews) - Steep Learning Curve (1 reviews) - Unclear Understanding (1 reviews) ## REVE Chat Reviews ### 1. Great experience with simple way! **Rating:** 4.5/5.0 stars **Reviewed by:** Luca R. | PM at Business Analyst Dept., Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about REVE Chat?** What I like best about REVE Chat is its user-friendly interface and robust features. The platform is incredibly intuitive, making it easy for both our team and our customers to navigate. The real-time chat functionality is seamless and reliable, ensuring we can provide immediate support to our users. Additionally, the customization options allow us to tailor the chat experience to match our brand's identity perfectly. The analytics and reporting tools are also top-notch, providing valuable insights into customer interactions and helping us improve our service continuously. Overall, REVE Chat has significantly enhanced our customer support capabilities and has become an indispensable tool for our business. **What do you dislike about REVE Chat?** I dislike is the occasional lag in the chat interface, which can disrupt the flow of conversation with customers. Additionally, the mobile app could be more intuitive and user-friendly, as it sometimes feels less responsive compared to the desktop version. Another point of concern is the limited integration options with other third-party tools, which can be restrictive for businesses that rely on a diverse set of applications. **What problems is REVE Chat solving and how is that benefiting you?** One major problem it solves is the need for real-time customer support. With REVE Chat, we can engage with our customers instantly, resolving their queries and issues on the spot, which significantly enhances customer satisfaction. Additionally, the platform helps us manage high volumes of customer interactions efficiently, thanks to its robust automation features and chatbot capabilities. This not only reduces the workload on our support team but also ensures that our customers receive prompt responses even during peak times. ### 2. We just wanted to extend a big thank you for being a reliable partner over the past 13 Months. **Rating:** 5.0/5.0 stars **Reviewed by:** Ar A. | Social Media Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about REVE Chat?** Thanks to Reve Chat, we’ve been able to streamline our communication processes, reduce response times, and see measurable improvements in both customer satisfaction and operational efficiency. Your platform has made a real difference in how we engage with our customers—helping us improve response times, streamline support, and boost overall satisfaction. The tools are powerful, and the support from your team has always been top-notch. **What do you dislike about REVE Chat?** nothing to dislike but i can suggest some improvement. **What problems is REVE Chat solving and how is that benefiting you?** REVE Chat is all in one customer service solution for online and social media related business. We can use all types of online customer service solution in one place. ### 3. REVE Chat Streamlined Our Support — Game Changer for Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Shahanur I. | Sales Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about REVE Chat?** The omnichannel setup is brilliant — website, Facebook, WhatsApp all in one place. The Chatbot handles FAQs and takes them on the right customer journey, and real-time visitor tracking helps us spot leads instantly. It’s reduced our support chaos. Faster responses, fewer repetitive tickets, and happier customers. We've cut first-response time by 40% and boosted retention. **What do you dislike about REVE Chat?** The agent dashboard could be more mobile-friendly. Not a dealbreaker though — they update things regularly. **What problems is REVE Chat solving and how is that benefiting you?** Before REVE Chat, our support team was juggling between messenger inboxes, emails, and phone calls — it was a nightmare. We now have everything streamlined. REVE Chat has helped us reduce support response time by over 40% ### 4. Working with the REVE Chat product team was easy, quick, and reliable. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about REVE Chat?** When I requested new API calls, they gave me early access to new API documentation and also created custom API calls within 2-3 business days. **What do you dislike about REVE Chat?** The old documentation was a little confusing and it took me some time to learn where I can find my auth token and my account_id. **What problems is REVE Chat solving and how is that benefiting you?** REVE Chat helped me solve my issues with API calls. Their team was fast at responding to my questions and they helped me implement custom API calls. ### 5. Increase Conversions and Customer Satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Md Shaheen R. | Assistant Manager at INAANI, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2023 **What do you like best about REVE Chat?** Customer satisfaction with live chat. It boosts my business by improving customer experience. Its live chat, automation, and analytics features are all useful for businesses looking to increase conversions and improve customer satisfaction. **What do you dislike about REVE Chat?** Only 14 days free trial. It should be increased I think so. **What problems is REVE Chat solving and how is that benefiting you?** I was looking for ways to increase conversions and customer satisfaction by providing quick and efficient communication with my website visitors. REVE Chat is a web-based software that is user-friendly, easy to navigate and customizable tools. It helps me to boost sales and conversion rates. I got good experience with REVE Chat so far. ### 6. Great Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly C. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about REVE Chat?** The interface / operating system is user-friendly. I Love how it has all the chats in one window/tab instead of having multiple open also love the options of having the files and other attachments - kinda like an express email / chat app **What do you dislike about REVE Chat?** so far no issues with the chat app at the moment **What problems is REVE Chat solving and how is that benefiting you?** helps me to stay in real time connect with potential opportunities. It makes networking that much easier as well ### 7. Great solution to provide assistance to customers **Rating:** 4.5/5.0 stars **Reviewed by:** Adeline W. | Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2019 **What do you like best about REVE Chat?** I like this software because it is a platform that provides its users with multiple channels for their communication with clients, in which the same client is the one who chooses where to communicate, whether through voice chat, video chat, Facebook messaging, Viber messaging which makes it a much more comfortable communication for both the agent and the same client because they are networks known to anyone, in addition to being based on the cloud makes access much simpler and for this only requires access to a good internet network, has a very simple and easy to use interface so its implementation makes it much easier to manage the problems or queries of each client. **What do you dislike about REVE Chat?** One of the things that I do not like is that this software provides a too short trial period which means that if you want to test to know if it really is worth the investment may be somewhat doubtful so it would be ideal that it could be extended since it is a software that contains several characteristics and channels for communication and it must be verified that each one of them performs well. **Recommendations to others considering REVE Chat:** I recommend its use because in this way it will make the assistance to your business clients much more successful and efficient thanks to the fact that this software provides multichannels that allow a fast communication with it, so in this way the time it takes in Solving the problems is less so as the expenses for the implementation of said software. **What problems is REVE Chat solving and how is that benefiting you?** Implementing this software allows you to carry out much more direct communication with customers, which allows you to solve your doubts or problems much faster and more efficiently, which is why its usefulness is really great since both the client and the agent they do not present problems in adapting to it. ### 8. Multichannel software for customer interaction and live chat. **Rating:** 4.5/5.0 stars **Reviewed by:** Jeffery H. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2019 **What do you like best about REVE Chat?** I like REVEC because it offers a wide range of capabilities and features, ranging from the reliable live chat functionality to a more interactive voice / video chat setup and the familiarity and versatility that comes with Facebook and Viber messages, between others. **What do you dislike about REVE Chat?** I have no complaints about the software, I use it daily and it works very well the problems in the company were solved thanks to this video chat application, it is very good. **Recommendations to others considering REVE Chat:** Ideal software for companies that require an active commitment to their customers and website visitors. **What problems is REVE Chat solving and how is that benefiting you?** Cloud-based software has multiple tools to attract customers and improve the experience on my company's website. Applying the software correctly results in the sale of more products or services, which leads to greater profitability or more efficient processes, which leads to cost savings and greater efficiency in my company. ### 9. Software with cloud-based multichannel with the best real-time assistance to visitors. **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco R. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2019 **What do you like best about REVE Chat?** I like The live chat add-on of the REVE Chat software for my WordPress website, I also like the features such as screen sharing and joint navigation, department management, and the best to be able to customize the interaction of each client through multiple channels. **What do you dislike about REVE Chat?** Outgoing messages tend to take a bit but nothing that cannot be improved, software with unbeatable features. **Recommendations to others considering REVE Chat:** A simple and highly customizable live chat solution, friendly user interface and dashboard, intuitive chat window, I recommend REVE Chat software. **What problems is REVE Chat solving and how is that benefiting you?** Perfect solution to my WordPress website, with the REVE Chat live chat addon I can add live chat to every page of my website. To respond to the chats, I can log in to the control panel, from the web control panel or mobile applications. ### 10. I like it a lot. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2019 **What do you like best about REVE Chat?** Its a best tool to engage your customers and listen to their issues. It improves customer statisfaction in the end. **What do you dislike about REVE Chat?** I am not sure what i disliked so far. I can say that further features can be added or maybe licensing requirements should be more friendly. **Recommendations to others considering REVE Chat:** Maybe they should have a free license for non-commercial purpose? **What problems is REVE Chat solving and how is that benefiting you?** Live Chat, Voice Chat, Video Chat, Facebook Messaging and Viber Messaging services. ### 11. Chat Service with Many Features **Rating:** 4.0/5.0 stars **Reviewed by:** Lasantha Bandara K. | Web Developer, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about REVE Chat?** I like about many features available in their chat service including Video Chat, Voice Call, Facebook Messaging and more. **What do you dislike about REVE Chat?** It will be better if they can increase the free trial period. **What problems is REVE Chat solving and how is that benefiting you?** I am solving problems of my customers without waiting for email support. ### 12. Excellent live chat software for website engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan P. | Product Marketing Manager, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2016 **What do you like best about REVE Chat?** With REVE Chat, I can do live chat or voice/ video chat with my visitors. It works great on my WordPress website. REVE Chat also helps to receive chats directly from my facebook page visitors in Dashboard. So that is something I dont find in other live chat softwares. It also gives me good insights about my website visitors and their journey on my website, and hence I can understand about my customers better while chatting with them. **What do you dislike about REVE Chat?** I think REVE Chat needs itegration with tools like Zendesk because right now there is no way to create tickets directly from REVE Chat dashboard. **Recommendations to others considering REVE Chat:** I think before you choose any live chat software, you have to define what are your business objectives. if you are looking for a free software, there are plenty in the market but they may not help you to solve your problem. Hence I recommend not to go for free softwares if you are serious about using live chat on your website **What problems is REVE Chat solving and how is that benefiting you?** quick insights about my website visitors instant engagement with my customers on my website collect customer support effectiveness or NPS after every chat conversation ### 13. A one stop shop for your Customer Engagement Software requirement **Rating:** 4.5/5.0 stars **Reviewed by:** Zoya A. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2017 **What do you like best about REVE Chat?** Video chat Offline form Visitor analytics Facebook chat integration **What do you dislike about REVE Chat?** Free trial is only for 14 days, extending to 21 days would be preferable **What problems is REVE Chat solving and how is that benefiting you?** My company has managed to resolve a number of customer queries using this software. ### 14. Useful Live Chat Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2017 **What do you like best about REVE Chat?** Excellent live chat solution for my business. I find this software useful for my ecomm business as it has helped me to support my customer queries. **What do you dislike about REVE Chat?** I think, the UI of the widget needs more improvement. Also some additional features will help. **What problems is REVE Chat solving and how is that benefiting you?** Ecommerce ### 15. Seamless and User-friendly chat software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2017 **What do you like best about REVE Chat?** Visitor analytics help me better understand my audience **What do you dislike about REVE Chat?** free trial is just for 14 days, they should increase it a little. :D **What problems is REVE Chat solving and how is that benefiting you?** Better customer engagement helps me better serve my clients. - [View REVE Chat pricing details and edition comparison](https://www.g2.com/products/reve-chat/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+15%3A05%3A04+-0500&secure%5Bsession_id%5D=48aedcf4-aa88-4672-adf9-8f61cca69f65&secure%5Btoken%5D=7e2e3af97cc57e7113a5e701fad61f51c083fa99348e28c378fdd4ee8fe23be6&format=llm_user) ## REVE Chat Integrations - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) ## REVE Chat Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Security** - Data Security - Data Masking **Generative AI** - AI Text Generation - AI Text Summarization ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top REVE Chat Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,685 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.4/5.0 (782 reviews) - [Helpshift](https://www.g2.com/products/helpshift/reviews) - 4.3/5.0 (338 reviews)