Link copied to clipboard # Capsule CRM vs Pipedrive Comparison - What are their main differences? Share [ Export ](/compare/capsule-crm/pipedrive/export.csv) CapsulePipedrive[+ Add Product](#) Pricing **Capsule CRM** Free Trial **$0.00** 2 Users Per Month · Free **Pipedrive** Free Trial **$24.00** 1 Seats Per Month · Lite **Pricing Insights** from reviews Time to Implement **Capsule CRM** 1 month Based on 161 responses **Pipedrive** 1 month Based on 694 responses Return on Investment **Capsule CRM** 4 months4 months sooner Based on 154 responses **Pipedrive** 8 months Based on 628 responses Perceived Cost **Capsule CRM** $$$$$ **Pipedrive** $$$$$ Average Discount **Capsule CRM** 8% **Pipedrive** 9%1% more ![Capsule CRM](https://images.g2crowd.com/uploads/product/hd_favicon/fa2c7fe04036e31d16639ba367905491/capsule-crm.svg "Capsule CRM") ![Pipedrive](https://images.g2crowd.com/uploads/product/hd_favicon/4012f2359ca0b1f88b2455f83adaa4ef/pipedrive.svg "Pipedrive") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Capsule CRM** [ Ease of Use (94) ](https://www.g2.com/products/capsule-crm/reviews?filters%5Bsentiment_snippet%5D=1600687&qs=pros-and-cons#reviews)[ Customer Support (47) ](https://www.g2.com/products/capsule-crm/reviews?filters%5Bsentiment_snippet%5D=1605099&qs=pros-and-cons#reviews)[ Missing Features (20) ](https://www.g2.com/products/capsule-crm/reviews?filters%5Bsentiment_snippet%5D=1605006&qs=pros-and-cons#reviews)[ Limited Customization (15) ](https://www.g2.com/products/capsule-crm/reviews?filters%5Bsentiment_snippet%5D=1604284&qs=pros-and-cons#reviews) **Pipedrive** [ Easy to Use (1152) ](https://www.g2.com/products/pipedrive/reviews?filters%5Bsentiment_snippet%5D=2520909&qs=pros-and-cons#reviews)[ Tailored CRM Workflows (412) ](https://www.g2.com/products/pipedrive/reviews?filters%5Bsentiment_snippet%5D=2521625&qs=pros-and-cons#reviews)[ Limited Report Insights (199) ](https://www.g2.com/products/pipedrive/reviews?filters%5Bsentiment_snippet%5D=2520684&qs=pros-and-cons#reviews)[ Rigid Fields And Layouts (173) ](https://www.g2.com/products/pipedrive/reviews?filters%5Bsentiment_snippet%5D=2520867&qs=pros-and-cons#reviews) Integrations **Capsule CRM** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fe1a5b6fca7e6a5c7e11506f10841393/add-to-crm.png "Product Avatar Image") Add to CRM ](https://www.g2.com/products/add-to-crm/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_64cb499ae4c10e973d3eb4d81c4ae4d1/akita-software-akita.jpg "Product Avatar Image") Akita ](https://www.g2.com/products/akita-software-akita/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_99c4bd25dc044ae603ad32e419e76983/apollo-io.png "Product Avatar Image") Apollo.io ](https://www.g2.com/products/apollo-io/reviews)[ View all ](https://www.g2.com/products/capsule-crm/integrations) **Pipedrive** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f701c2bc8e8128a9090458644727a7a4/3cx.jpg "Product Avatar Image") 3CX ](https://www.g2.com/products/3cx/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d9aa9453f7d48c46fdc9064f3c2648cf/amplemarket.png "Product Avatar Image") Amplemarket ](https://www.g2.com/products/amplemarket/reviews)[ View all ](https://www.g2.com/products/pipedrive/integrations) Screenshots **Capsule CRM** ![Capsule CRM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1371044/G2-1.png) **Pipedrive** ![Pipedrive screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1402369/Pipeline-view-1327x718.png) **Ratings** from reviews Meets Requirements **Capsule CRM** 9.0 9.0438 **Pipedrive** 8.5 8.52,824 Ease of Use **Capsule CRM** 9.4 9.4465 **Pipedrive** 8.7 8.74,667 Ease of Setup **Capsule CRM** 9.3 9.3347 **Pipedrive** 8.7 8.71,879 Ease of Admin **Capsule CRM** 9.4 9.4190 **Pipedrive** 8.6 8.61,071 Quality of Support **Capsule CRM** 9.4 9.4385 **Pipedrive** 8.4 8.42,431 Has the product been a good partner in doing business? **Capsule CRM** 9.5 9.5184 **Pipedrive** 8.7 8.71,038 Product Direction (% positive) **Capsule CRM** 9.3 9.3430 **Pipedrive** 8.9 8.92,673 **Features** ratings from reviews CRM 8.0 419 7.6 2,560 Email Marketing Not enough data 7.8 260 Email Tracking Not enough data 8.0 286 Sales Analytics Not enough data 7.8 481 Sales Performance Management Not enough data 7.6 452 Online Form Builder Not enough data 7.6 81 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 93.2% Mid-Market(51-1000 emp.) 6.4% Enterprise(\> 1000 emp.) 0.4% Small-Business(50 or fewer emp.) 93.2% Mid-Market(51-1000 emp.) 6.4% Enterprise(\> 1000 emp.) 0.4% Small-Business(50 or fewer emp.) 75.1% Mid-Market(51-1000 emp.) 21.6% Enterprise(\> 1000 emp.) 3.3% Small-Business(50 or fewer emp.) 75.1% Mid-Market(51-1000 emp.) 21.6% Enterprise(\> 1000 emp.) 3.3% **Reviewers' Industry** [![Capsule CRM](https://images.g2crowd.com/uploads/product/hd_favicon/fa2c7fe04036e31d16639ba367905491/capsule-crm.svg "Capsule CRM")](https://www.g2.com/products/capsule-crm/reviews) Capsule CRM Consulting 9.1% Marketing and Advertising 7.5% Information Technology and Services 7.5% Computer Software 5.1% Financial Services 5.1% Other 65.5% [![Pipedrive](https://images.g2crowd.com/uploads/product/hd_favicon/4012f2359ca0b1f88b2455f83adaa4ef/pipedrive.svg "Pipedrive")](https://www.g2.com/products/pipedrive/reviews) Pipedrive Computer Software 9.4% Information Technology and Services 8.8% Marketing and Advertising 8.1% Construction 5.0% Financial Services 4.8% Other 63.9% Alternatives **Capsule CRM Alternatives** ![Freshsales](https://images.g2crowd.com/uploads/product/hd_favicon/020ad5e0a844bc41d785abdf657d7623/freshsales.svg "Freshsales") [ Freshsales ](/products/freshsales/reviews) ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") [ Salesforce Sales Cloud ](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM") [ Zoho ](/products/zoho-crm/reviews) **Pipedrive Alternatives** ![Nutshell](https://images.g2crowd.com/uploads/product/hd_favicon/38cd2eb3a561ea666543f91c17b2079c/nutshell.svg "Nutshell") [ Nutshell ](/products/nutshell/reviews) ![Freshsales](https://images.g2crowd.com/uploads/product/hd_favicon/020ad5e0a844bc41d785abdf657d7623/freshsales.svg "Freshsales") [ Freshsales ](/products/freshsales/reviews) ![Copper](https://images.g2crowd.com/uploads/product/hd_favicon/a43c4e9fd5e0c3b3012653a35d0d7c2a/copper.svg "Copper") [ Copper ](/products/copper/reviews) ![Nimble CRM](https://images.g2crowd.com/uploads/product/hd_favicon/1487565546/nimble.svg "Nimble CRM") [ Nimble ](/products/nimble/reviews) ## Capsule vs Pipedrive FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Capsule vs Pipedrive? Capsule stands out for its higher reviewer satisfaction scores across setup, support, and usability, while Pipedrive is noted for its broader feature set and higher review volume. | [Capsule](https://www.g2.com/products/capsule-crm/reviews) | [Pipedrive](https://www.g2.com/products/pipedrive/reviews) | | --- | --- | | 4.7/5 (513 reviews) | 4.3/5 (3109 reviews) | | Small-Business | Small-Business | | 9.3 | 8.7 | | 9.4 | 8.4 | | Ease of Use (94 all-time mentions) | — | ### How do the pricing models of Capsule and Pipedrive compare? Capsule is rated as the stronger value by reviewers, with a higher satisfaction score on price and cost-related dimensions. - **Capsule:** In recent reviews, many highlight Capsule as well priced and a good value for small businesses, with positive sentiment around its affordability and feature access. - **Pipedrive:** Reviewers describe Pipedrive as competitively priced for small businesses, but some mention that advanced features require higher-tier plans, impacting perceived value. ### What are the best alternatives to Capsule and Pipedrive? The top three alternatives to Capsule and Pipedrive are Nutshell, Agentforce Sales (formerly Salesforce Sales Cloud), and HubSpot Sales Hub. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Capsule](https://www.g2.com/products/capsule-crm/reviews) | 4.7/5 (513 reviews) | Small-Business | Reviewers highlight affordability and ease of use | Ease of Use (94 all-time mentions) | | [Pipedrive](https://www.g2.com/products/pipedrive/reviews) | 4.3/5 (3109 reviews) | Small-Business | Described as competitively priced, but advanced features cost more | Visual pipeline and customization | | [Nutshell](https://www.g2.com/products/nutshell/reviews) | 4.3/5 (1443 reviews) | Small-Business | — | — | | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25876 reviews) | Mid-Market | — | — | | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5 (13909 reviews) | Small-Business | — | — | ### Which CRM features should I prioritize when comparing Capsule and Pipedrive? Buyers should prioritize ease of use, ease of setup, integrations, reporting, and feature flexibility when comparing Capsule and Pipedrive. - **Ease of Use:** Capsule scores 9.4, Pipedrive 8.8; Capsule has 94 all-time mentions for ease of use. - **Ease of Setup:** Capsule scores 9.3, Pipedrive 8.7. - **Integrations:** Capsule integrates with Xero (28 all-time mentions), Zapier (14), and Calendly; Pipedrive integrates with Gmail, Outlook, and Slack. - **Reporting:** Capsule reviewers note reporting is effective for daily management but less advanced; Pipedrive reviewers request more advanced reporting in lower-tier plans. - **Feature Flexibility:** Capsule is praised for customization and flexibility in recent reviews, while Pipedrive is noted for its customizable pipelines and automation. ### What are the pros and cons of Capsule vs Pipedrive? Capsule's headline strength is ease of use, while Pipedrive's is its visual pipeline and customization. - **Capsule strengths:** Ease of use (94 all-time mentions), task management (32), easy setup (31), time efficiency, and templates availability. - **Capsule trade-offs:** Missing features (20 all-time mentions), limited customization (15), and some reviewers note reporting is less advanced than larger CRMs. - **Pipedrive strengths:** Visual pipeline, customizable fields, automation, and strong integration options are frequently cited in recent reviews. - **Pipedrive trade-offs:** Advanced features and reporting often require higher-tier plans, and some reviewers mention the interface can be less intuitive for new users. ### Is Capsule or Pipedrive better for small businesses? Capsule is the better fit for small businesses, supported by its higher satisfaction scores and strong small-business reviewer sentiment. - **Capsule:** Small-Business is the largest segment, with reviewers consistently praising its ease of use, affordability, and suitability for small teams. - **Pipedrive:** Small-Business is also the largest segment, with reviewers noting its visual pipeline and customization, but some mention higher costs for advanced features. ### Which CRM platform has better integrations? Pipedrive is favored for integrations, with reviewers highlighting its broad integration options and frequent mentions of Gmail, Outlook, and Slack. - **Capsule:** Integrates with Xero (28 all-time mentions), Zapier (14), and Calendly, with reviewers noting ease of integration for small business workflows. - **Pipedrive:** Integrates with Gmail, Outlook, and Slack, with reviewers frequently citing these integrations as valuable for sales and support workflows. ### How do Capsule and Pipedrive compare on customer support? Capsule has a higher Quality of Support score than Pipedrive by a margin of 1.0 points, indicating a material difference in reviewer satisfaction. - **Capsule:** Reviewers consistently praise Capsule's customer support, describing it as excellent, responsive, and helpful, with a Quality of Support score of 9.4. - **Pipedrive:** Reviewers describe Pipedrive's support as helpful and responsive, but some note that phone support is not available on all plans; Quality of Support score is 8.4. ### Which is easier to implement, Capsule or Pipedrive? Capsule is easier to implement than Pipedrive, with a 0.6-point higher Ease of Setup score. - **Capsule:** Reviewers highlight its easy and intuitive setup, quick onboarding, and minimal training required, with an Ease of Setup score of 9.3. - **Pipedrive:** Reviewers describe setup as straightforward but note that advanced customization can be more complex; Ease of Setup score is 8.7. ### Which product has better Reporting? Capsule is rated higher for Reporting, with reviewers noting its effectiveness for daily management, while Pipedrive is cited for customizable dashboards but requests for more advanced reporting features. - **Capsule:** Reporting is frequently mentioned as effective for everyday sales management, but reviewers note it lacks the depth of larger CRMs; reporting is cited in recent reviews as a core benefit for tracking pipelines and generating basic reports. - **Pipedrive:** Reviewers value customizable dashboards and visual reporting, but several request more advanced reporting features in lower-tier plans; reporting is described as useful but less advanced than some competitors.