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Compare Capsule CRM and Pipedrive 
Featured Products
At a Glance
Market Segments
Small-Business (93.4% of reviews)
Small-Business (72.4% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
$24.00 1 Seats Per Month
Capsule CRM
Star Rating
(470)4.7 out of 5
Market Segments
Small-Business (93.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansPipedrive
Star Rating
(2,924)4.3 out of 5
Market Segments
Small-Business (72.4% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Capsule CRM excels in ease of use, with many users appreciating its simple functionality and intuitive design. One user highlighted the ability to set reminders easily, which enhances productivity and keeps tasks organized.
- Users say that Pipedrive shines in pipeline management, providing clear visibility for teams. Reviewers have praised its drag-and-drop interface, which allows for quick adjustments to deal stages, making it easy to track progress without added complexity.
- According to verified reviews, Capsule CRM is particularly well-suited for small businesses, with a high percentage of users from this segment. Users appreciate its integration capabilities with other systems, which adds significant value to their operations.
- Reviewers mention that Pipedrive's implementation process is smooth and straightforward, with many users noting that the transition was seamless. This ease of setup is a significant advantage for teams looking to get started quickly without extensive training.
- Users highlight Capsule CRM's strong customer support, with many praising the quality of assistance they receive. Reviewers have noted that the support team is responsive and helpful, which enhances the overall user experience.
- G2 reviewers indicate that while Pipedrive offers robust features, some users feel it lacks certain customization options compared to Capsule CRM. This can be a drawback for teams that require tailored solutions to fit their specific workflows.
Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
Pipedrive
Lite
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports
Free Trial
Capsule CRM
Free Trial is available
Pipedrive
Free Trial is available
Ratings
Meets Requirements
9.0
397
8.5
2,540
Ease of Use
9.4
418
8.9
2,577
Ease of Setup
9.3
301
8.7
1,589
Ease of Admin
9.4
180
8.6
1,009
Quality of Support
9.4
350
8.4
2,171
Has the product been a good partner in doing business?
9.5
174
8.7
977
Product Direction (% positive)
9.3
396
8.8
2,502
Features by Category
Sales Force Automation
9.1
340
|
Verified
8.5
2023
|
Verified
Feature Not Available
Feature Not Available
8.9
334
|
Verified
8.9
2072
|
Verified
9.1
340
|
Verified
8.6
2080
|
Verified
7.4
273
7.7
1612
|
Verified
8.4
304
|
Verified
8.3
1112
|
Verified
7.4
268
7.7
1613
|
Verified
7.4
265
7.7
1566
8.2
292
|
Verified
7.8
1669
Marketing Automation
7.8
287
7.5
1506
|
Verified
Feature Not Available
7.5
1488
|
Verified
8.8
312
|
Verified
8.5
1836
|
Verified
Feature Not Available
7.5
1447
|
Verified
Customer Support
8.6
302
|
Verified
7.9
1006
8.3
287
7.8
986
8.4
290
8.0
1017
7.4
262
7.5
1475
7.9
258
7.7
960
Reporting & Analytics
8.1
295
|
Verified
8.0
1861
|
Verified
8.6
304
|
Verified
8.3
1952
|
Verified
8.0
277
|
Verified
7.9
1719
|
Verified
Mobile & Social
7.4
260
|
Verified
7.6
1422
|
Verified
Feature Not Available
7.4
1376
|
Verified
8.3
275
|
Verified
7.9
1586
|
Verified
Platform
8.3
285
|
Verified
8.2
1339
|
Verified
8.4
281
|
Verified
8.3
1325
8.6
284
|
Verified
8.4
1354
|
Verified
7.5
246
|
Verified
8.2
1167
|
Verified
6.8
230
|
Verified
7.3
1058
|
Verified
7.5
256
|
Verified
7.8
1169
9.4
287
|
Verified
8.7
1322
|
Verified
7.4
249
7.8
1123
Integration
8.2
269
|
Verified
8.1
1227
|
Verified
7.8
260
|
Verified
8.0
1160
|
Verified
7.7
243
|
Verified
7.9
1090
|
Verified
Generative AI
6.8
225
Feature Not Available
Agentic AI - CRM
7.3
26
7.3
169
8.6
23
7.6
171
8.3
24
7.5
168
8.3
24
7.3
169
7.7
24
7.3
168
8.5
25
7.3
169
8.1
24
7.6
171
Email Marketing
Not enough data
8.2
210
Not enough data
8.2
211
Not enough data
7.8
205
Not enough data
8.2
209
Not enough data
8.3
211
Not enough data
8.2
206
Not enough data
7.9
205
Not enough data
8.2
203
Not enough data
7.5
197
Reporting & Analytics
Not enough data
7.5
192
Not enough data
8.2
205
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Email Marketing
Not enough data
7.0
25
Not enough data
6.9
25
Not enough data
7.3
25
Not enough data
7.5
24
Not enough data
7.5
25
Integration
Not enough data
8.2
226
Not enough data
7.8
223
Not enough data
7.9
220
Not enough data
8.2
220
Not enough data
7.2
213
Not enough data
7.3
210
Customization
Not enough data
8.3
76
Not enough data
7.8
72
Not enough data
7.3
71
Not enough data
7.7
76
Additional Functionality
Not enough data
8.2
74
Not enough data
6.7
70
Not enough data
7.8
78
Not enough data
6.9
71
Not enough data
7.5
73
Agentic AI - Sales Performance Management
Not enough data
7.2
66
Not enough data
7.3
65
Not enough data
7.4
64
Incentives
Not enough data
6.9
391
Not enough data
7.4
400
Not enough data
Feature Not Available
Not enough data
7.1
395
Personalization
Not enough data
7.7
414
Not enough data
7.9
408
Not enough data
8.3
427
Not enough data
8.0
411
Administrative
Not enough data
7.8
407
Not enough data
7.7
400
Not enough data
7.5
387
Agentic AI - Email Tracking
Not enough data
7.7
56
Not enough data
7.8
57
Not enough data
7.7
56
Not enough data
7.5
55
Not enough data
7.6
56
Not enough data
7.8
56
Not enough data
8.1
55
Analytics
Not enough data
8.0
255
Not enough data
8.2
256
Not enough data
8.1
249
Customizations
Not enough data
8.2
267
Not enough data
8.3
256
Not enough data
8.3
268
Not enough data
7.9
257
Not enough data
8.3
257
Generative AI
Not enough data
Feature Not Available
Agentic AI - Sales Analytics
Not enough data
7.3
57
Not enough data
7.4
58
Not enough data
7.4
58
Not enough data
7.3
58
Not enough data
7.3
57
Data Sourcing
Not enough data
7.8
425
Not enough data
8.0
430
Not enough data
7.9
426
Not enough data
8.4
434
Not enough data
8.0
420
Predictive Analytics
Not enough data
7.7
422
Not enough data
7.8
424
Not enough data
7.4
407
Not enough data
7.7
415
Sales Management
Not enough data
8.7
440
Not enough data
7.6
410
Not enough data
8.3
419
Not enough data
8.7
439
Categories
Categories
Shared Categories
Capsule CRM and Pipedrive are categorized as CRM
Unique Categories
Capsule CRM has no unique categories
Pipedrive is categorized as Email Marketing, Sales Analytics, Sales Performance Management, Email Tracking, and Online Form Builder
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
9.4%
Marketing and Advertising
8.5%
Information Technology and Services
8.1%
Financial Services
5.3%
Computer Software
5.3%
Other
63.5%
Computer Software
10.8%
Information Technology and Services
10.1%
Marketing and Advertising
10.0%
Financial Services
4.2%
Real Estate
3.3%
Other
61.6%
Discussions
What are the top 5 CRM systems?
1 Comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is a case in Capsule CRM?
1 Comment
Official Response from Capsule CRM
In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or...Read more
What is Capsule CRM used for?
1 Comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
What is the best way to use email marketing with Pipedrive?
3 Comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
How do I move deals between stages with any email marketers?
2 Comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 Comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
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