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At a Glance
Market Segments
Small-Business (93.8% of reviews)
Small-Business (72.4% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
$24.00 1 Seats Per Month
Capsule CRM
Star Rating
(452)4.7 out of 5
Market Segments
Small-Business (93.8% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansPipedrive
Star Rating
(2,794)4.3 out of 5
Market Segments
Small-Business (72.4% of reviews)
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Capsule CRM excels in ease of use with a score of 9.4, while Pipedrive scores 8.9. Reviewers mention that Capsule's intuitive interface allows for quick onboarding, making it ideal for small businesses looking to streamline their processes.
- Reviewers mention that Capsule CRM's quality of support is rated at 9.4, significantly higher than Pipedrive's 8.4. Users on G2 appreciate Capsule's responsive customer service, often highlighting the helpfulness of their support team in resolving issues promptly.
- Users say that Capsule CRM shines in contact and account management with a score of 9.1, compared to Pipedrive's 8.5. Reviewers mention that Capsule's features like customizable contact fields and easy segmentation enhance their ability to manage customer relationships effectively.
- G2 users report that Capsule CRM has a better performance and reliability score of 9.4 versus Pipedrive's 8.8. Reviewers mention that Capsule's consistent uptime and fast loading times contribute to a smoother user experience, which is crucial for daily operations.
- Users report that Capsule CRM offers superior ease of setup with a score of 9.3, while Pipedrive scores 8.7. Reviewers mention that Capsule's straightforward setup process allows businesses to get started quickly without extensive technical knowledge.
- Reviewers mention that Capsule CRM's product direction is rated at 9.2, higher than Pipedrive's 8.8. Users on G2 appreciate Capsule's commitment to continuous improvement and feature updates, which align well with the evolving needs of small businesses.
Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
Pipedrive
Lite
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports
Free Trial
Capsule CRM
Free Trial is available
Pipedrive
Free Trial is available
Ratings
Meets Requirements
9.0
381
8.5
2,474
Ease of Use
9.4
401
8.9
2,510
Ease of Setup
9.3
284
8.7
1,531
Ease of Admin
9.4
175
8.6
990
Quality of Support
9.4
336
8.4
2,116
Has the product been a good partner in doing business?
9.5
169
8.7
958
Product Direction (% positive)
9.2
379
8.8
2,438
Features by Category
Sales Force Automation
9.1
327
|
Verified
8.5
1993
|
Verified
Feature Not Available
Feature Not Available
8.9
324
|
Verified
8.8
2029
|
Verified
9.1
331
|
Verified
8.6
2042
|
Verified
7.4
269
7.7
1603
|
Verified
8.4
297
|
Verified
8.3
1094
|
Verified
7.4
264
7.7
1604
|
Verified
7.4
261
7.7
1559
8.2
287
|
Verified
7.8
1661
Marketing Automation
7.8
281
7.5
1491
|
Verified
Feature Not Available
7.5
1477
|
Verified
8.8
306
|
Verified
8.5
1813
|
Verified
Feature Not Available
7.5
1440
|
Verified
Customer Support
8.6
296
|
Verified
7.9
999
8.3
283
7.8
980
8.4
286
8.0
1010
7.4
259
7.5
1468
7.9
255
7.7
953
Reporting & Analytics
8.0
290
|
Verified
8.0
1847
|
Verified
8.6
300
|
Verified
8.3
1934
|
Verified
8.0
273
|
Verified
7.9
1710
|
Verified
Mobile & Social
7.4
256
|
Verified
7.6
1416
|
Verified
Feature Not Available
7.4
1370
|
Verified
8.3
270
|
Verified
7.9
1577
|
Verified
Platform
8.3
281
|
Verified
8.2
1328
|
Verified
8.4
278
|
Verified
8.3
1311
8.6
282
|
Verified
8.4
1348
|
Verified
7.5
244
|
Verified
8.2
1163
|
Verified
6.8
229
|
Verified
7.3
1055
|
Verified
7.5
255
|
Verified
7.8
1164
9.4
285
|
Verified
8.7
1313
|
Verified
7.4
247
7.8
1118
Integration
8.2
268
|
Verified
8.1
1220
|
Verified
7.8
258
|
Verified
8.0
1153
|
Verified
7.6
240
|
Verified
7.9
1086
|
Verified
Generative AI
6.8
221
Feature Not Available
Agentic AI - CRM
7.2
22
7.3
163
8.4
20
7.6
164
8.3
21
7.5
162
8.1
21
7.3
163
7.6
21
7.4
162
8.4
21
7.3
164
8.0
21
7.6
164
Email Marketing
Not enough data
8.2
207
Not enough data
8.2
208
Not enough data
7.8
203
Not enough data
8.2
206
Not enough data
8.3
208
Not enough data
8.1
204
Not enough data
7.9
202
Not enough data
8.2
201
Not enough data
7.5
195
Reporting & Analytics
Not enough data
7.5
190
Not enough data
8.1
202
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Email Marketing
Not enough data
6.9
22
Not enough data
6.7
22
Not enough data
7.3
22
Not enough data
7.6
22
Not enough data
7.5
22
Integration
Not enough data
8.1
222
Not enough data
7.8
219
Not enough data
7.9
217
Not enough data
8.2
217
Not enough data
7.2
211
Not enough data
7.4
208
Customization
Not enough data
8.3
74
Not enough data
7.8
70
Not enough data
7.3
69
Not enough data
7.7
74
Additional Functionality
Not enough data
8.2
71
Not enough data
6.7
68
Not enough data
7.9
76
Not enough data
6.9
69
Not enough data
7.6
71
Agentic AI - Sales Performance Management
Not enough data
7.2
62
Not enough data
7.3
61
Not enough data
7.5
61
Incentives
Not enough data
6.9
388
Not enough data
7.4
396
Not enough data
Feature Not Available
Not enough data
7.1
391
Personalization
Not enough data
7.7
409
Not enough data
7.9
402
Not enough data
8.2
420
Not enough data
8.0
406
Administrative
Not enough data
7.8
402
Not enough data
7.7
396
Not enough data
7.5
383
Agentic AI - Email Tracking
Not enough data
7.7
54
Not enough data
7.8
54
Not enough data
7.7
53
Not enough data
7.5
52
Not enough data
7.6
53
Not enough data
7.8
53
Not enough data
8.1
52
Analytics
Not enough data
8.0
251
Not enough data
8.1
253
Not enough data
8.1
245
Customizations
Not enough data
8.2
263
Not enough data
8.3
252
Not enough data
8.3
264
Not enough data
7.9
253
Not enough data
8.3
254
Generative AI
Not enough data
Feature Not Available
Agentic AI - Sales Analytics
Not enough data
7.3
54
Not enough data
7.4
54
Not enough data
7.4
54
Not enough data
7.3
54
Not enough data
7.3
53
Data Sourcing
Not enough data
7.8
421
Not enough data
8.0
425
Not enough data
7.9
422
Not enough data
8.3
429
Not enough data
8.0
415
Predictive Analytics
Not enough data
7.7
417
Not enough data
7.7
419
Not enough data
7.3
402
Not enough data
7.7
410
Sales Management
Not enough data
8.6
435
Not enough data
7.6
407
Not enough data
8.3
416
Not enough data
8.7
434
Categories
Categories
Shared Categories
Capsule CRM and Pipedrive are categorized as CRM
Unique Categories
Capsule CRM has no unique categories
Pipedrive is categorized as Email Marketing, Sales Analytics, Sales Performance Management, Email Tracking, and Online Form Builder
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
9.8%
Marketing and Advertising
8.4%
Information Technology and Services
8.2%
Computer Software
5.2%
Financial Services
5.0%
Other
63.4%
Computer Software
10.7%
Marketing and Advertising
10.1%
Information Technology and Services
10.1%
Financial Services
4.3%
Real Estate
3.4%
Other
61.3%
Discussions
What are the top 5 CRM systems?
1 Comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is a case in Capsule CRM?
1 Comment
Official Response from Capsule CRM
In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or...Read more
What is Capsule CRM used for?
1 Comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
What is the best way to use email marketing with Pipedrive?
3 Comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
How do I move deals between stages with any email marketers?
2 Comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 Comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
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