Compare Capsule CRM and Pipedrive 
At a Glance
Market Segments
Small-Business (93.1% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
$24.00 1 Seats Per Month
Capsule CRM
Star Rating
(481)4.7 out of 5
Market Segments
Small-Business (93.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansPipedrive
Star Rating
(2,983)4.3 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Capsule CRM excels in ease of use, with many users highlighting its intuitive interface and straightforward setup process. One user mentioned, "I found the initial setup of Capsule CRM to be very easy, which is a huge plus for me."
- Users say that Pipedrive offers robust sales automation tools that significantly enhance productivity. A reviewer noted, "It's like having an assistant, telling me what to do every day," showcasing how the platform helps manage daily tasks effectively.
- According to verified reviews, Capsule CRM is particularly well-suited for small businesses, with 93.1% of its reviews coming from this segment. Users appreciate its focus on customer management and sales tracking, stating it helps them track leads and check progress without relying on spreadsheets.
- Reviewers mention that Pipedrive shines in its integration capabilities, with users praising its email integration for automating communications. One user appreciated how easy it is to sort clients and find information, which streamlines their workflow.
- G2 reviewers highlight Capsule CRM's strong customer support, with many users noting the quality of assistance they receive. One user remarked on the helpfulness of the support team, which adds value to their overall experience with the software.
- Users report that while Pipedrive has a slightly lower rating in ease of use compared to Capsule CRM, it compensates with its powerful features and strong mobile app support, making it a great choice for fast-moving teams looking for flexibility in their CRM solution.
Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
Pipedrive
Lite
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports
Free Trial
Capsule CRM
Free Trial is available
Pipedrive
Free Trial is available
Ratings
Meets Requirements
9.0
406
8.5
2,583
Ease of Use
9.4
427
8.9
2,620
Ease of Setup
9.3
309
8.7
1,627
Ease of Admin
9.4
183
8.6
1,021
Quality of Support
9.4
358
8.4
2,208
Has the product been a good partner in doing business?
9.5
177
8.7
989
Product Direction (% positive)
9.3
404
8.8
2,544
Features by Category
Sales Force Automation
9.1
345
|
Verified
8.5
2041
|
Verified
Feature Not Available
Feature Not Available
8.9
339
|
Verified
8.9
2104
|
Verified
9.1
345
|
Verified
8.6
2096
|
Verified
7.5
274
7.7
1614
|
Verified
8.4
305
|
Verified
8.4
1120
|
Verified
7.5
270
7.7
1615
|
Verified
7.4
266
7.7
1569
8.2
293
|
Verified
7.8
1674
Marketing Automation
7.8
289
7.5
1513
|
Verified
Feature Not Available
7.5
1492
|
Verified
8.8
315
|
Verified
8.5
1849
|
Verified
Feature Not Available
7.5
1448
|
Verified
Customer Support
8.6
303
|
Verified
7.9
1008
8.3
287
7.8
988
8.4
291
8.0
1019
7.4
262
7.5
1476
7.9
258
7.7
961
Reporting & Analytics
8.1
298
|
Verified
8.0
1872
|
Verified
8.6
304
|
Verified
8.3
1959
|
Verified
8.0
277
|
Verified
7.9
1720
|
Verified
Mobile & Social
7.4
260
|
Verified
7.6
1424
|
Verified
Feature Not Available
7.4
1376
|
Verified
8.3
275
|
Verified
7.9
1590
|
Verified
Platform
8.3
286
|
Verified
8.2
1343
|
Verified
8.4
282
|
Verified
8.3
1335
8.6
284
|
Verified
8.4
1358
|
Verified
7.5
246
|
Verified
8.2
1169
|
Verified
6.8
230
|
Verified
7.3
1059
|
Verified
7.5
256
|
Verified
7.8
1171
9.4
287
|
Verified
8.7
1325
|
Verified
7.4
249
7.8
1125
Integration
8.2
269
|
Verified
8.1
1228
|
Verified
7.8
260
|
Verified
8.0
1163
|
Verified
7.7
243
|
Verified
7.9
1094
|
Verified
Generative AI
6.8
225
Feature Not Available
Agentic AI - CRM
7.3
26
7.3
169
8.6
23
7.6
172
8.3
24
7.5
170
8.3
24
7.3
169
7.8
25
7.3
169
8.5
25
7.3
169
8.1
24
7.6
172
Email Marketing
Not enough data
8.2
210
Not enough data
8.2
211
Not enough data
7.8
205
Not enough data
8.2
209
Not enough data
8.3
211
Not enough data
8.2
206
Not enough data
7.9
205
Not enough data
8.2
203
Not enough data
7.5
197
Reporting & Analytics
Not enough data
7.5
192
Not enough data
8.2
205
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Email Marketing
Not enough data
7.0
25
Not enough data
6.9
25
Not enough data
7.3
25
Not enough data
7.5
24
Not enough data
7.5
25
Integration
Not enough data
8.2
226
Not enough data
7.8
223
Not enough data
7.9
220
Not enough data
8.2
220
Not enough data
7.2
213
Not enough data
7.3
210
Customization
Not enough data
8.3
76
Not enough data
7.8
72
Not enough data
7.3
71
Not enough data
7.7
76
Additional Functionality
Not enough data
8.2
74
Not enough data
6.7
70
Not enough data
7.8
78
Not enough data
6.9
71
Not enough data
7.5
73
Agentic AI - Sales Performance Management
Not enough data
7.2
66
Not enough data
7.3
65
Not enough data
7.4
64
Incentives
Not enough data
6.9
391
Not enough data
7.4
400
Not enough data
Feature Not Available
Not enough data
7.1
395
Personalization
Not enough data
7.7
414
Not enough data
7.9
408
Not enough data
8.3
428
Not enough data
8.0
411
Administrative
Not enough data
7.8
408
Not enough data
7.7
401
Not enough data
7.5
387
Agentic AI - Email Tracking
Not enough data
7.7
56
Not enough data
7.8
57
Not enough data
7.7
57
Not enough data
7.5
55
Not enough data
7.6
56
Not enough data
7.8
56
Not enough data
8.1
55
Analytics
Not enough data
8.0
255
Not enough data
8.2
256
Not enough data
8.1
249
Customizations
Not enough data
8.2
267
Not enough data
8.3
256
Not enough data
8.3
269
Not enough data
7.9
257
Not enough data
8.3
258
Generative AI
Not enough data
Feature Not Available
Agentic AI - Sales Analytics
Not enough data
7.3
57
Not enough data
7.4
58
Not enough data
7.4
58
Not enough data
7.3
58
Not enough data
7.3
57
Data Sourcing
Not enough data
7.8
425
Not enough data
8.0
431
Not enough data
7.9
426
Not enough data
8.4
435
Not enough data
8.0
420
Predictive Analytics
Not enough data
7.7
422
Not enough data
7.8
424
Not enough data
7.4
407
Not enough data
7.7
416
Sales Management
Not enough data
8.7
441
Not enough data
7.6
410
Not enough data
8.3
419
Not enough data
8.7
442
Categories
Categories
Shared Categories
Capsule CRM and Pipedrive are categorized as CRM
Unique Categories
Capsule CRM has no unique categories
Pipedrive is categorized as Email Marketing, Sales Analytics, Sales Performance Management, Email Tracking, and Online Form Builder
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
9.2%
Marketing and Advertising
8.4%
Information Technology and Services
8.2%
Computer Software
5.2%
Financial Services
5.2%
Other
63.9%
Computer Software
10.9%
Information Technology and Services
10.1%
Marketing and Advertising
10.0%
Financial Services
4.2%
Real Estate
3.3%
Other
61.5%
Discussions
What is Capsule CRM used for?
1 Comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
What are the top 5 CRM systems?
1 Comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is CRM database software?
1 Comment
Official Response from Capsule CRM
CRM (Customer Relationship Management) database software is a specialized application or system that is designed to store and manage customer-related data...Read more
What is the best way to use email marketing with Pipedrive?
3 Comments
AC
PD is not an ESP so it’s not good for email mkt. we use PD at OpenMoves and developed the tightest integration. Check out OpenMoves on the PD partner portal...Read more
What features of Pipedrive are most beneficial for new sales professionals to track and optimize their sales pipeline?
2 Comments
JB
In Pipedrive the Deals (buyers) PIPELINES of prospects or buyers, can be viewed in Kanban or spreadsheet format, giving you a quick glance of where people...Read more
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