Callbell Reviews & Product Details

I especially value the customization capability that Callbell offers, although I recognize it is somewhat limited. It allows us to create custom fields and tags to better classify our leads, which is essential for our operation. Additionally, I consider the startup process to be quite simple, as it is only necessary to connect the digital channels. We were able to link Instagram, Facebook, and WhatsApp messages without complications, and the Cobra team is available to provide assistance during the process if needed. Callbell integrates easily and its support team is willing to help with the connections in case they are complex to carry out on our own. In our organization, we use the platform daily, as we handle a volume of over 60,000 messages monthly, which equates to an average of 2,000 messages daily. Review collected by and hosted on G2.com.

The connection with chat agents is very limited and does not work very well. A bit more development is needed to efficiently integrate the communication scheme for proper lead qualification. Many times people get lost, as they struggle to find those accesses for new users. Review collected by and hosted on G2.com.

Callbell's service is absolutely the best I've experienced in my life. I've been dealing with Joaquin who is based in France, and I am located in South Africa, we've tried other companies closer to home, but I have no words to describe how happy I am to have found Callbell. Joaquin, you are really an asset! Review collected by and hosted on G2.com.

No issues yet, I've been assisted step by step all the way. Review collected by and hosted on G2.com.

The clear and straightforward interface is designed, built and evolving with a sales or support agent workflow in mind. Easy to set up and manage. Close support in our language with precise knowledge of the Latin market needs. Review collected by and hosted on G2.com.

Not a dislike but analytics can be easier to understand; the modules sometimes are tricky. Not a downside, just a thing to develop better. Review collected by and hosted on G2.com.

Integration with the leading social networks used for communication; Predefined messages that facilitate communication with the customer; Metrics in the form of graphs; Contact funnel that can be used as a sales funnel Review collected by and hosted on G2.com.

Chat stops working in general from time to time, it is necessary to refresh the page and often the conversation is lost, being necessary to "find" it again to be able to continue. Review collected by and hosted on G2.com.

Most helpful feature is the availability of all major messaging applications in Callbell

. It includes WhatsApp , Facebook messenger , Instagram message , telegram etc. Review collected by and hosted on G2.com.

As such there is nothing to dislike , only thing that can improve is plan rates . Review collected by and hosted on G2.com.

Your WhatsApp business lives on the cloud. You can use unlimited agents and transfer chats between agents instantly, you can put internal notes into the conversation and also a contact note. You can save contacts directly without having to have a contact list in your phone and those are shared across with all agents. You also have a mobile app so you can continue and attend your chats on the move. Review collected by and hosted on G2.com.

Notifications are not good. In the desktop, sometimes you receive the notification but you don't see the message until you click on the contact list or refresh the webpage. Images and files are redownloaded each time you scroll, so it is slow, and to scroll up to a conversation, it also redownloads it each time so it is slow and tedious, it doesn't have a local cache database. If you mark as read a message in your mobile app, it doesn't reflect immediately on the web and vice-versa.

On the phone app (only used Android), the problem is worse; notifications of messages you received are always there, they don't get unposted if you read the message on your desktop or even on your phone. You have to slide them out, so you finally end up with lots of notifications that are already attended, but keep them there until you delete them. The issue with the local cache explained in the desktop remains in the phone, but if you are on an unstable connection, it is slower, obviously. The app is not a native app, is a web app, so it is slow, if you have no connection, you cannot see history nor new messages or images. They have a lot to improve on the web app. Ideally, first to make it a native app. Review collected by and hosted on G2.com.

Callbell offers an easy way to handle Whatsapp contact via a website or app. Their interface enables multiple users to manage conversations without access to a physical mobile. Review collected by and hosted on G2.com.

The extra cost for Instagram direct message support Review collected by and hosted on G2.com.

With Callbell it is really easy to integrate your social media channels (instagram, whatsapp, telegram etc) so that people chat with you when they are on your website. The basic function is free, which I find awesome. When you want more specific functionalities such as chat inbox and a mobile app you'll have to pay a monthly fee for number of users. Review collected by and hosted on G2.com.

When first introducing callbell on our website we used the free version in order to get an impression of Callbell. We had some troubles and therefore we contacted their support, which took quite some time. But when you are a paying customer they are much faster. They should also pay some attention to the free customers, since they might become paying ones like us. Review collected by and hosted on G2.com.

Callbell is a great application for my taste, it has served me quite a bit, because it has served us to do things better, because communication is a fundamental part of business growth, the application allows you to go testing the functions it has, it integrates almost perfectly with Whattsapp bussines and facebook, is a new work experience, which had never been implemented, I love how it is implementing more and more things because every time it becomes more unique. Review collected by and hosted on G2.com.

Really Callbell to this day has not given us inconvenience or displeasure, on the contrary every time we learn new functions we get hooked more with it is incredibly fantastic and adapts to our work needs. Review collected by and hosted on G2.com.

I love to call, it seems that when he uses it he is the closest to our customers. We use or call just for testing and even today he uses it a lot because he is very safe and easy to use.Other than that, your connection to WhatsApp doesn't allow any more clients yet, so I use this software a lot. Review collected by and hosted on G2.com.

We love to use or call, with it is faster to do our jobs, someone can answer all the questions they ask about the whatsapp business, because we always have smartphones to use, so I have nothing critical about the program. Review collected by and hosted on G2.com.