# Agile CRM vs Capsule CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Capsule CRM excels in user experience, with many users highlighting its **intuitive interface** and ease of navigation. One user mentioned, "I find the UI of Capsule CRM quite intuitive, which makes it easy to navigate and keeps things efficient."
- **Users say** that Agile CRM offers a comprehensive solution by integrating sales, marketing, and customer support tools into a single platform. This all-in-one functionality is praised for eliminating the need to switch between multiple applications, as one reviewer noted, "Agile CRM is its all-in-one functionality, where sales, marketing, and customer support tools are available in a single platform."
- **According to verified reviews** , Capsule CRM stands out for its quick and straightforward setup process. Users appreciate that the initial setup is logical and easy, with one stating, "The initial setup was very easy and very logical, which made getting started with it a breeze."
- **Reviewers mention** that while Agile CRM provides a solid range of features, some users have found it less user-friendly compared to Capsule CRM. Feedback indicates that the learning curve can be steeper, with users expressing a desire for a more intuitive experience.
- **G2 reviewers highlight** Capsule CRM's strong support quality, with many praising the responsiveness and helpfulness of the support team. One user remarked, "The quality of support is excellent," which contributes to a more positive overall experience.
- **Users report** that while Agile CRM has a good range of features, it sometimes lacks the depth and customization options that Capsule CRM offers. Reviewers have noted that Capsule allows for easier modifications to tailor the setup to specific needs, enhancing its flexibility for users.



| | Agile CRM | Capsule CRM | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 367 | 499 | 
| **Largest Market Segment** | Small-Business (76.5% of reviews) | Small-Business (93.2% of reviews) | 
| **Entry Level Price** | $0 per month | $0.00 2 Users Per Month | 

---
## Top Pros & Cons

### Agile CRM

Pros:
- Ease of Use (4 reviews)
- Effective (4 reviews)

Cons:
- Not Intuitive (4 reviews)
- Poor Customer Support (4 reviews)

### Capsule CRM

Pros:
- Ease of Use (72 reviews)
- Customer Support (38 reviews)

Cons:
- Missing Features (14 reviews)
- Limited Customization (11 reviews)

---
## Ratings Comparison
| Rating | Agile CRM | Capsule CRM | 
|---|---|---|
  | **Meets Requirements** | 8.1 (322 reviews) | 9.0 (415 reviews) | 
  | **Ease of Use** | 8.1 (322 reviews) | 9.4 (438 reviews) | 
  | **Ease of Setup** | 7.9 (177 reviews) | 9.3 (321 reviews) | 
  | **Ease of Admin** | 8.2 (166 reviews) | 9.4 (180 reviews) | 
  | **Quality of Support** | 7.9 (315 reviews) | 9.4 (363 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (165 reviews) | 9.5 (174 reviews) | 
  | **Product Direction (% positive)** | 7.7 (318 reviews) | 9.3 (409 reviews) | 

---
## Pricing

### Agile CRM

#### Entry-Level Pricing

Plan: Free

Price: $0 per month

Description: For 10 Users

Key Features:
- 1000 Contacts & Companies
- Custom Data Fields
- Lead Scoring

[Browse all 4 editions](https://www.g2.com/products/agile-crm/pricing)

#### Free Trial

Yes

### Capsule CRM

#### Entry-Level Pricing

Plan: Free

Price: $0.00 2 Users Per Month

Description: Our free CRM to help you get started with basic features for up to 2 users.

Key Features:
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists

[Browse all 5 editions](https://www.g2.com/products/capsule-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | 7.4/10 | 49 |
| **Capsule CRM** | 8.0/10 | 394 |

#### Sales Force Automation

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Contact & Account Management** | 8.2 (40 reviews) ✓ Verified | 9.1 (348 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 7.5 (29 reviews) | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | 7.7 (38 reviews) ✓ Verified | 8.9 (342 reviews) ✓ Verified | 
| **Task / Activity Management** | 7.8 (38 reviews) ✓ Verified | 9.1 (352 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.2 (30 reviews) ✓ Verified | 7.4 (269 reviews) | 
| **Desktop Integration** | 7.2 (29 reviews) ✓ Verified | 8.4 (305 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.4 (29 reviews) ✓ Verified | 7.4 (266 reviews) | 
| **Quote & Order Management** | 7.0 (27 reviews) ✓ Verified | 7.4 (260 reviews) | 
| **Customer Contract Management** | 7.5 (30 reviews) ✓ Verified | 8.2 (290 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Email Marketing** | 7.4 (37 reviews) ✓ Verified | 7.8 (286 reviews) | 
| **Campaign Management** | 7.7 (33 reviews) ✓ Verified | Feature Not Available | 
| **Lead Management** | 7.2 (36 reviews) ✓ Verified | 8.8 (312 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 6.7 (32 reviews) ✓ Verified | Feature Not Available | 

#### Customer Support

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Case Management** | 7.0 (34 reviews) ✓ Verified | 8.6 (298 reviews) ✓ Verified | 
| **Customer Support Portal** | 6.6 (33 reviews) ✓ Verified | 8.3 (281 reviews) | 
| **Knowledge Base** | 6.5 (33 reviews) ✓ Verified | 8.4 (285 reviews) | 
| **Call Center Features** | 6.4 (32 reviews) ✓ Verified | 7.4 (256 reviews) | 
| **Support Analytics** | 6.9 (30 reviews) ✓ Verified | 7.9 (253 reviews) | 

#### Reporting & Analytics

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Reporting** | 6.9 (31 reviews) ✓ Verified | 8.0 (295 reviews) ✓ Verified | 
| **Dashboards** | 7.1 (34 reviews) ✓ Verified | 8.5 (302 reviews) ✓ Verified | 
| **Forecasting** | 6.8 (28 reviews) ✓ Verified | 7.9 (272 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (27 reviews) ✓ Verified | 7.4 (255 reviews) ✓ Verified | 
| **Social Network Integration** | 8.5 (25 reviews) ✓ Verified | Feature Not Available | 
| **Mobile User Support** | 7.9 (25 reviews) ✓ Verified | 8.3 (269 reviews) ✓ Verified | 

#### Platform

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Customization** | 7.3 (14 reviews) ✓ Verified | 8.3 (286 reviews) ✓ Verified | 
| **Workflow Capability** | 7.6 (16 reviews) ✓ Verified | 8.4 (281 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 7.6 (13 reviews) ✓ Verified | 8.6 (281 reviews) ✓ Verified | 
| **Internationalization** | 8.1 (7 reviews) ✓ Verified | 7.5 (244 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 8.1 (9 reviews) ✓ Verified | 6.7 (228 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 7.8 (10 reviews) ✓ Verified | 7.5 (255 reviews) ✓ Verified | 
| **Performance and Reliability** | 7.0 (17 reviews) ✓ Verified | 9.4 (287 reviews) ✓ Verified | 
| **Output Document Generation** | 8.1 (9 reviews) ✓ Verified | 7.4 (246 reviews) | 

#### Integration

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Data Import & Export Tools** | 7.8 (12 reviews) ✓ Verified | 8.2 (267 reviews) ✓ Verified | 
| **Integration APIs** | 7.1 (12 reviews) ✓ Verified | 7.8 (260 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.5 (12 reviews) ✓ Verified | 7.7 (243 reviews) ✓ Verified | 

#### Generative AI

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.8 (221 reviews) | 

#### Agentic AI - CRM

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (24 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (19 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (20 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (20 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.3 (20 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (20 reviews) | 
| **Decision Making** | Not enough data | 7.6 (20 reviews) | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | 7.9/10 | 25 |
| **Capsule CRM** | N/A | N/A |

#### Email Marketing

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Building and Personalizing Emails** | 7.4 (21 reviews) ✓ Verified | Not enough data | 
| **Sending Outbound Emails** | 7.1 (21 reviews) ✓ Verified | Not enough data | 
| **Manage Email Deliverability** | 6.7 (21 reviews) ✓ Verified | Not enough data | 
| **Automated Email Responses** | 7.5 (21 reviews) ✓ Verified | Not enough data | 

#### Online Marketing

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Landing Pages and Forms** | 7.5 (21 reviews) ✓ Verified | Not enough data | 
| **Dynamic Content** | 8.0 (19 reviews) ✓ Verified | Not enough data | 
| **A/B Testing** | 7.8 (17 reviews) ✓ Verified | Not enough data | 
| **Mobile Optimized** | 7.5 (18 reviews) ✓ Verified | Not enough data | 
| **Search Tracking and Optimization** | 7.7 (17 reviews) ✓ Verified | Not enough data | 

#### Lead Management

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Marketing Lead Database** | 7.9 (21 reviews) ✓ Verified | Not enough data | 
| **Data Quality Management** | 7.5 (20 reviews) ✓ Verified | Not enough data | 
| **Segmentation** | 7.2 (19 reviews) ✓ Verified | Not enough data | 
| **Lead Scoring and Grading** | 7.8 (20 reviews) ✓ Verified | Not enough data | 
| **Lead Nurturing** | 7.0 (22 reviews) ✓ Verified | Not enough data | 
| **Online Behavior Tracking** | 7.4 (20 reviews) ✓ Verified | Not enough data | 
| **Automated Alerts and Tasks** | 8.1 (20 reviews) ✓ Verified | Not enough data | 
| **CRM Lead Integration** | 7.9 (20 reviews) ✓ Verified | Not enough data | 

#### Campaign Management

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Program Management** | 7.9 (21 reviews) ✓ Verified | Not enough data | 
| **Event / Webinar Marketing** | 8.2 (19 reviews) ✓ Verified | Not enough data | 
| **Calendaring** | 8.3 (19 reviews) ✓ Verified | Not enough data | 
| **Budgeting** | 8.5 (18 reviews) | Not enough data | 

#### Social

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Social Listening** | 8.0 (17 reviews) ✓ Verified | Not enough data | 
| **Social Sharing** | 8.4 (17 reviews) ✓ Verified | Not enough data | 
| **Social Campaigns** | 8.8 (17 reviews) ✓ Verified | Not enough data | 
| **Social Media Engagement** | 8.4 (17 reviews) ✓ Verified | Not enough data | 
| **Social Media Advertising** | 8.0 (17 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Basic Reporting** | 8.6 (20 reviews) ✓ Verified | Not enough data | 
| **Web Analytics** | 8.9 (19 reviews) ✓ Verified | Not enough data | 
| **ROI Analytics** | 7.7 (18 reviews) ✓ Verified | Not enough data | 
| **Revenue Analytics** | 8.7 (19 reviews) ✓ Verified | Not enough data | 
| **SEO / Keyword Analytics** | 8.0 (18 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Customization ** | 8.0 (5 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.3 (5 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.0 (5 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 7.7 (5 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 7.3 (5 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.3 (5 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 7.7 (5 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Data Import & Export Tools** | 7.7 (5 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.3 (5 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 7.5 (6 reviews) ✓ Verified | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | 8.5/10 | 15 |
| **Capsule CRM** | N/A | N/A |

#### Ticket and Case Management

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Ticket creation user experience** | 9.1 (9 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 9.3 (9 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 9.1 (9 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 9.1 (9 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.5 (9 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 8.7 (9 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 8.1 (9 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.7 (9 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Customer Portal** | 9.3 (9 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 8.3 (9 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 8.0 (9 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 7.4 (9 reviews) ✓ Verified | Not enough data | 
| **Voice** | 7.8 (9 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Mobile User Support** | 6.3 (5 reviews) | Not enough data | 
| **Customization ** | 7.8 (6 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.0 (5 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.0 (5 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 7.2 (6 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.9 (6 reviews) ✓ Verified | Not enough data | 

### Pop-Up Builder

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Capsule CRM** | N/A | N/A |

#### Design and Customization

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Pre-Designed Templates** | Not enough data | Not enough data | 
| **Pop-Up Types** | Not enough data | Not enough data | 
| **No-Code Customization** | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | 

#### Campaigns

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Triggered Campaigns** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Integrations

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **CRM/Email Integrations** | Not enough data | Not enough data | 
| **WCM Integrations** | Not enough data | Not enough data | 
| **E-Commerce Integrations** | Not enough data | Not enough data | 
| **Social Media Integrations** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Vulnerability Scanner

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Landing Page Builders

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Capsule CRM** | N/A | N/A |

#### Page Customization

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Drag and Drop** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Advanced Customization** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 

#### Page Optimization

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **A/B Testing** | Not enough data | Not enough data | 
| **Mobile Responsive** | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | 
| **SEO** | Not enough data | Not enough data | 

#### Integrations

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **E-Commerce Integration** | Not enough data | Not enough data | 
| **Email Marketing Integration** | Not enough data | Not enough data | 
| **Domain Integration** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Landing Page Builders

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Capsule CRM** | N/A | N/A |

#### Customization

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Custom Fields** | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 
| **Multi-page Forms** | Not enough data | Not enough data | 
| **Design** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Embedded Forms** | Not enough data | Not enough data | 
| **Offline Capability** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Payments** | Not enough data | Not enough data | 
| **Mobile Forms** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | 8.8/10 | 13 |
| **Capsule CRM** | N/A | N/A |

#### Generative AI

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Pop-up Chat** | 9.3 (7 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.8 (7 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | 8.3 (6 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.7 (5 reviews) | Not enough data | 

####  Internal Use

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Customization ** | 7.8 (6 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 8.8 (7 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 9.3 (7 reviews) | Not enough data | 
| **Knowledge Base** | 8.6 (7 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.6 (6 reviews) ✓ Verified | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | 7.2/10 | 20 |
| **Capsule CRM** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Analytics

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Open Rates** | 7.2 (18 reviews) | Not enough data | 
| **Link Activity** | 6.8 (18 reviews) | Not enough data | 
| **Attachment Activity** | 7.5 (17 reviews) | Not enough data | 

#### Customizations

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **Email Platform Integration** | 6.8 (17 reviews) | Not enough data | 
| **Email Scheduling** | 7.4 (17 reviews) | Not enough data | 
| **Notifications** | 7.8 (17 reviews) | Not enough data | 
| **Email Categorization** | 7.1 (16 reviews) | Not enough data | 
| **Templates** | 6.9 (17 reviews) | Not enough data | 

#### Generative AI

| Feature | Agile CRM | Capsule CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Agile CRM (7):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Landing Page Builders](https://www.g2.com/categories/landing-page-builders), [Pop-Up Builder Software](https://www.g2.com/categories/pop-up-builder), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Help Desk Software](https://www.g2.com/categories/help-desk), [Live Chat Software](https://www.g2.com/categories/live-chat), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)

**Unique to Capsule CRM (1):** [Construction CRM Software](https://www.g2.com/categories/construction-crm)


---
## Reviewer Demographics

### By Company Size

| Segment | Agile CRM | Capsule CRM | 
|---|---|---|
| **Small-Business** | 76.5% | 93.2% | 
| **Mid-Market** | 15.6% | 6.4% | 
| **Enterprise** | 7.8% | 0.4% | 

### By Industry

#### Agile CRM

- **Marketing and Advertising:** 15.1%
- **Information Technology and Services:** 13.4%
- **Computer Software:** 7.0%
- **Financial Services:** 4.5%
- **Internet:** 4.2%
- **Management Consulting:** 3.9%
- **Professional Training & Coaching:** 2.8%
- **Real Estate:** 2.5%
- **Health, Wellness and Fitness:** 2.5%
- **Retail:** 2.2%
- **Other:** 41.7%

#### Capsule CRM

- **Consulting:** 9.4%
- **Information Technology and Services:** 8.0%
- **Marketing and Advertising:** 8.0%
- **Financial Services:** 5.2%
- **Computer Software:** 5.0%
- **Professional Training & Coaching:** 3.6%
- **Manufacturing:** 2.5%
- **Construction:** 2.1%
- **Education Management:** 2.1%
- **Events Services:** 2.1%
- **Other:** 52.0%

---
## Alternatives

### Alternatives to Agile CRM

- [EngageBay](https://www.g2.com/products/engagebay/reviews) — 4.6/5 stars (689 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14702 reviews)
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- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13850 reviews)

### Alternatives to Capsule CRM

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- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3075 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2932 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1433 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (944 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1234 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews)

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## Top Discussions

### Agile CRM

- Title: [What is Agile CRM used for?](https://www.g2.com/discussions/what-is-agile-crm-used-for) — 1 comment
  > **Top comment:** "Agile CRM is a type of customer relationship management software that aims to improve and simplify different areas of managing and interacting with..."
- Title: [Why are you tear down their state-of-the-art product?](https://www.g2.com/discussions/why-are-you-tear-down-their-state-of-the-art-product) — 1 comment, 2 upvotes
  > **Top comment:** "They keep pushing their new product, and AgileCRM is not being maintained.  Campaigns are not working and no one is fixing it.  We are looking to switch."
- Title: [Any power users who are making Agile deliver ?](https://www.g2.com/discussions/13657-any-power-users-who-are-making-agile-deliver) — 1 comment, 1 upvote
  > **Top comment:** "I used to find it great, but we are moving away to One Page CRM for managing prospects and leads, and Woodpecker for cold email.

Could you use tags to..."

### Capsule CRM

- Title: [What is Capsule CRM used for?](https://www.g2.com/discussions/what-is-capsule-crm-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Capsule  is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to..."
- Title: [What are the top 5 CRM systems?](https://www.g2.com/discussions/capsule-crm-what-are-the-top-5-crm-systems) — 1 comment *(includes official response)*
  > **Top comment:** "Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths..."
- Title: [What is CRM database software?](https://www.g2.com/discussions/what-is-crm-database-software) — 1 comment *(includes official response)*
  > **Top comment:** "CRM (Customer Relationship Management) database software is a specialized application or system that is designed to store and manage customer-related data..."
- Title: [What is a case in Capsule CRM?](https://www.g2.com/discussions/what-is-a-case-in-capsule-crm) — 1 comment *(includes official response)*
  > **Top comment:** "In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or..."
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/capsule-crm-what-are-the-features-of-crm-software) — 1 comment *(includes official response)*
  > **Top comment:** "CRM (Customer Relationship Management) software comes with a wide range of features designed to help businesses manage and optimize their customer..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agile-crm-vs-capsule-crm)