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Compare Agile CRM and Capsule CRM 
At a Glance
Market Segments
Small-Business (77.1% of reviews)
Small-Business (93.5% of reviews)
Entry-Level Pricing
$0 per month
$0.00 2 Users Per Month
Agile CRM
Star Rating
(359)4.0 out of 5
Market Segments
Small-Business (77.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0 per month
Browse all 4 pricing plansCapsule CRM
Star Rating
(473)4.7 out of 5
Market Segments
Small-Business (93.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Capsule CRM excels in user experience, with many praising its intuitive interface and ease of navigation. Users appreciate features like task setting and reminders, which help them stay organized and provide better client care.
- According to verified reviews, Agile CRM is recognized for its affordability and value, particularly for small teams. Users highlight its all-in-one toolset and automation capabilities, which are beneficial for managing workflows and marketing efforts.
- Reviewers mention that Capsule CRM has a significantly higher satisfaction score, reflecting its ability to meet user needs effectively. Many users express that the platform's simplicity and feature set make it a reliable choice for daily operations.
- Users say that Agile CRM, while offering solid features, sometimes lacks the depth and ease of use found in Capsule CRM. Some users have noted challenges in configuration and setup, which can hinder the overall experience.
- G2 reviewers highlight Capsule CRM's strong support quality, with many users feeling that the platform has been a good partner in their business. This is contrasted with Agile CRM, where users have reported mixed experiences with support quality.
- According to recent feedback, Capsule CRM's implementation process is praised for its speed and efficiency, making it easier for teams to get started. In comparison, Agile CRM's setup has been described as more cumbersome, which may delay user onboarding.
Pricing
Entry-Level Pricing
Agile CRM
Free
$0
per month
For 10 Users
- 1000 Contacts & Companies
- Custom Data Fields
- Lead Scoring
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
Free Trial
Agile CRM
Free Trial is available
Capsule CRM
Free Trial is available
Ratings
Meets Requirements
8.1
317
9.0
399
Ease of Use
8.1
317
9.4
420
Ease of Setup
7.8
171
9.3
303
Ease of Admin
8.2
165
9.4
181
Quality of Support
7.9
310
9.4
352
Has the product been a good partner in doing business?
7.9
164
9.5
175
Product Direction (% positive)
7.7
313
9.3
398
Features by Category
Sales Force Automation
8.1
36
|
Verified
9.1
342
|
Verified
7.5
29
Feature Not Available
7.6
34
|
Verified
8.9
335
|
Verified
7.7
35
|
Verified
9.1
341
|
Verified
7.2
30
|
Verified
7.4
273
7.1
28
|
Verified
8.4
304
|
Verified
7.4
29
|
Verified
7.4
268
7.0
27
|
Verified
7.4
265
7.5
30
|
Verified
8.2
292
|
Verified
Marketing Automation
7.2
34
|
Verified
7.8
287
7.6
31
|
Verified
Feature Not Available
7.1
34
|
Verified
8.8
312
|
Verified
6.7
32
|
Verified
Feature Not Available
Customer Support
7.0
33
|
Verified
8.6
302
|
Verified
6.6
33
|
Verified
8.3
287
6.5
33
|
Verified
8.4
290
6.2
31
|
Verified
7.4
262
6.9
30
|
Verified
7.9
258
Reporting & Analytics
7.0
30
|
Verified
8.1
295
|
Verified
7.1
33
|
Verified
8.6
304
|
Verified
6.8
28
|
Verified
8.0
277
|
Verified
Mobile & Social
7.9
26
|
Verified
7.4
260
|
Verified
8.4
24
|
Verified
Feature Not Available
7.9
25
|
Verified
8.3
275
|
Verified
Platform
7.2
12
|
Verified
8.3
286
|
Verified
7.6
13
|
Verified
8.4
282
|
Verified
7.6
13
|
Verified
8.6
284
|
Verified
8.1
7
|
Verified
7.5
246
|
Verified
8.1
9
|
Verified
6.8
230
|
Verified
7.8
10
|
Verified
7.5
256
|
Verified
7.1
13
|
Verified
9.4
287
|
Verified
8.1
9
|
Verified
7.4
249
Integration
8.0
11
|
Verified
8.2
269
|
Verified
7.1
12
|
Verified
7.8
260
|
Verified
7.8
10
|
Verified
7.7
243
|
Verified
Generative AI
Not enough data
6.8
225
Agentic AI - CRM
Not enough data
7.3
26
Not enough data
8.6
23
Not enough data
8.3
24
Not enough data
8.3
24
Not enough data
7.8
25
Not enough data
8.5
25
Not enough data
8.1
24
Email Marketing
7.4
21
|
Verified
Not enough data
7.1
21
|
Verified
Not enough data
6.7
21
|
Verified
Not enough data
7.5
21
|
Verified
Not enough data
Online Marketing
7.5
20
|
Verified
Not enough data
8.0
19
|
Verified
Not enough data
7.8
17
|
Verified
Not enough data
7.5
18
|
Verified
Not enough data
7.7
17
|
Verified
Not enough data
Lead Management
7.9
21
|
Verified
Not enough data
7.5
20
|
Verified
Not enough data
7.2
19
|
Verified
Not enough data
7.8
20
|
Verified
Not enough data
7.1
21
|
Verified
Not enough data
7.4
20
|
Verified
Not enough data
8.1
20
|
Verified
Not enough data
7.9
20
|
Verified
Not enough data
Campaign Management
7.9
21
|
Verified
Not enough data
8.2
19
|
Verified
Not enough data
8.3
19
|
Verified
Not enough data
8.5
18
Not enough data
Social
8.0
17
|
Verified
Not enough data
8.4
17
|
Verified
Not enough data
8.8
17
|
Verified
Not enough data
8.4
17
|
Verified
Not enough data
8.0
17
|
Verified
Not enough data
Reporting & Analytics
8.6
20
|
Verified
Not enough data
8.9
19
|
Verified
Not enough data
7.7
18
|
Verified
Not enough data
8.7
19
|
Verified
Not enough data
8.0
18
|
Verified
Not enough data
Platform
8.0
5
|
Verified
Not enough data
8.3
5
|
Verified
Not enough data
8.0
5
|
Verified
Not enough data
7.7
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
8.3
5
|
Verified
Not enough data
7.7
5
|
Verified
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
7.7
5
|
Verified
Not enough data
8.3
5
|
Verified
Not enough data
8.0
5
|
Verified
Not enough data
Ticket and Case Management
9.0
10
|
Verified
Not enough data
9.0
10
|
Verified
Not enough data
9.0
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
10
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
8.0
10
|
Verified
Not enough data
7.5
10
|
Verified
Not enough data
7.8
9
|
Verified
Not enough data
Platform
6.3
5
Not enough data
7.8
6
|
Verified
Not enough data
8.0
5
|
Verified
Not enough data
8.0
5
|
Verified
Not enough data
7.2
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
Design and Customization
8.3
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
8.3
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
7.3
5
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Vulnerability Scanner
Not enough data
Not enough data
Not enough data
Not enough data
Page Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Page Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Landing Page Builders
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.0
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
8.6
6
Not enough data
Internal Use
7.8
6
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
9.2
8
Not enough data
8.3
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
8.3
7
|
Verified
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
7.2
18
Not enough data
6.8
18
Not enough data
7.5
17
Not enough data
Customizations
6.8
17
Not enough data
7.4
17
Not enough data
7.8
17
Not enough data
7.1
16
Not enough data
6.9
17
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agile CRM and Capsule CRM are categorized as CRM
Unique Categories
Agile CRM is categorized as Marketing Automation, Landing Page Builders, Pop-Up Builder, Email Tracking, Help Desk, Live Chat, and Online Form Builder
Capsule CRM has no unique categories
Reviews
Reviewers' Company Size
Agile CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.1%
Information Technology and Services
13.4%
Computer Software
6.8%
Financial Services
4.5%
Internet
4.3%
Other
56.0%
Consulting
9.4%
Marketing and Advertising
8.5%
Information Technology and Services
8.1%
Financial Services
5.2%
Computer Software
5.2%
Other
63.6%
Alternatives
Discussions
Any power users who are making Agile deliver ?
1 Comment
JJ
I used to find it great, but we are moving away to One Page CRM for managing prospects and leads, and Woodpecker for cold email.
Could you use tags to...Read more
Why are you tear down their state-of-the-art product?
1 Comment
AM
They keep pushing their new product, and AgileCRM is not being maintained. Campaigns are not working and no one is fixing it. We are looking to switch.Read more
What is Agile CRM used for?
1 Comment
B
Agile CRM is a type of customer relationship management software that aims to improve and simplify different areas of managing and interacting with...Read more
What are the top 5 CRM systems?
1 Comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is a case in Capsule CRM?
1 Comment
Official Response from Capsule CRM
In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or...Read more
What is Capsule CRM used for?
1 Comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
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