Link copied to clipboard # Agile CRM vs Capsule CRM Comparison - What are their main differences? Share [ Export ](/compare/agile-crm/capsule-crm/export.csv) Agile CRMCapsule[+ Add Product](#) Pricing **Agile CRM** Free Trial **$0** per month · Free **Capsule CRM** Free Trial **$0.00** 2 Users Per Month · Free **Pricing Insights** from reviews Time to Implement **Agile CRM** 1 month Based on 112 responses **Capsule CRM** 1 month Based on 161 responses Return on Investment **Agile CRM** 8 months Based on 92 responses **Capsule CRM** 4 months4 months sooner Based on 154 responses Perceived Cost **Agile CRM** $$$$$ **Capsule CRM** $$$$$ Average Discount **Agile CRM** 7% **Capsule CRM** 8%1% more ![Agile CRM](https://images.g2crowd.com/uploads/product/hd_favicon/1520576931/agile-crm.svg "Agile CRM") ![Capsule CRM](https://images.g2crowd.com/uploads/product/hd_favicon/fa2c7fe04036e31d16639ba367905491/capsule-crm.svg "Capsule CRM") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Agile CRM** [ Ease of Use (4) ](https://www.g2.com/products/agile-crm/reviews?filters%5Bsentiment_snippet%5D=1130530&qs=pros-and-cons#reviews)[ Effective (4) ](https://www.g2.com/products/agile-crm/reviews?filters%5Bsentiment_snippet%5D=2014468&qs=pros-and-cons#reviews)[ Not Intuitive (4) ](https://www.g2.com/products/agile-crm/reviews?filters%5Bsentiment_snippet%5D=2395125&qs=pros-and-cons#reviews)[ Poor Customer Support (4) ](https://www.g2.com/products/agile-crm/reviews?filters%5Bsentiment_snippet%5D=1130801&qs=pros-and-cons#reviews) **Capsule CRM** [ Ease of Use (94) ](https://www.g2.com/products/capsule-crm/reviews?filters%5Bsentiment_snippet%5D=1600687&qs=pros-and-cons#reviews)[ Customer Support (47) ](https://www.g2.com/products/capsule-crm/reviews?filters%5Bsentiment_snippet%5D=1605099&qs=pros-and-cons#reviews)[ Missing Features (20) ](https://www.g2.com/products/capsule-crm/reviews?filters%5Bsentiment_snippet%5D=1605006&qs=pros-and-cons#reviews)[ Limited Customization (15) ](https://www.g2.com/products/capsule-crm/reviews?filters%5Bsentiment_snippet%5D=1604284&qs=pros-and-cons#reviews) Integrations **Agile CRM** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image") Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4aada3525836409d6774553468d34c18/wordpress-com.jpg "Product Avatar Image") WordPress.com ](https://www.g2.com/products/wordpress-com/reviews)[ View all ](https://www.g2.com/products/agile-crm/integrations) **Capsule CRM** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fe1a5b6fca7e6a5c7e11506f10841393/add-to-crm.png "Product Avatar Image") Add to CRM ](https://www.g2.com/products/add-to-crm/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_64cb499ae4c10e973d3eb4d81c4ae4d1/akita-software-akita.jpg "Product Avatar Image") Akita ](https://www.g2.com/products/akita-software-akita/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_99c4bd25dc044ae603ad32e419e76983/apollo-io.png "Product Avatar Image") Apollo.io ](https://www.g2.com/products/apollo-io/reviews)[ View all ](https://www.g2.com/products/capsule-crm/integrations) Screenshots **Agile CRM** ![Agile CRM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/57571/expirable-direct-uploads_2Fb347c465-a2a0-4c12-a545-03af272e6778_2Fsales-dashboard.png) **Capsule CRM** ![Capsule CRM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1371044/G2-1.png) **Ratings** from reviews Meets Requirements **Agile CRM** 8.1 8.1324 **Capsule CRM** 9.0 9.0438 Ease of Use **Agile CRM** 8.1 8.1324 **Capsule CRM** 9.4 9.4465 Ease of Setup **Agile CRM** 7.8 7.8179 **Capsule CRM** 9.3 9.3347 Ease of Admin **Agile CRM** 8.2 8.2167 **Capsule CRM** 9.4 9.4190 Quality of Support **Agile CRM** 7.9 7.9317 **Capsule CRM** 9.4 9.4385 Has the product been a good partner in doing business? **Agile CRM** 8.0 8.0166 **Capsule CRM** 9.5 9.5184 Product Direction (% positive) **Agile CRM** 7.7 7.7319 **Capsule CRM** 9.3 9.3430 **Features** ratings from reviews CRM 7.4 49 8.0 419 Marketing Automation 7.9 25 Not enough data Email Tracking 7.2 20 Not enough data Live Chat 8.8 13 Not enough data Help Desk 8.5 15 Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 76.7% Mid-Market(51-1000 emp.) 15.6% Enterprise(\> 1000 emp.) 7.8% Small-Business(50 or fewer emp.) 76.7% Mid-Market(51-1000 emp.) 15.6% Enterprise(\> 1000 emp.) 7.8% Small-Business(50 or fewer emp.) 93.2% Mid-Market(51-1000 emp.) 6.4% Enterprise(\> 1000 emp.) 0.4% Small-Business(50 or fewer emp.) 93.2% Mid-Market(51-1000 emp.) 6.4% Enterprise(\> 1000 emp.) 0.4% **Reviewers' Industry** [![Agile CRM](https://images.g2crowd.com/uploads/product/hd_favicon/1520576931/agile-crm.svg "Agile CRM")](https://www.g2.com/products/agile-crm/reviews) Agile CRM Marketing and Advertising 15.0% Information Technology and Services 13.4% Computer Software 7.0% Financial Services 4.5% Internet 4.2% Other 56.0% [![Capsule CRM](https://images.g2crowd.com/uploads/product/hd_favicon/fa2c7fe04036e31d16639ba367905491/capsule-crm.svg "Capsule CRM")](https://www.g2.com/products/capsule-crm/reviews) Capsule CRM Consulting 9.1% Marketing and Advertising 7.5% Information Technology and Services 7.5% Computer Software 5.1% Financial Services 5.1% Other 65.5% Alternatives **Agile CRM Alternatives** ![EngageBay](https://images.g2crowd.com/uploads/product/hd_favicon/a0b88ff17ce915a35f07f0800b76fd4c/engagebay.svg "EngageBay") [ EngageBay ](/products/engagebay/reviews) ![ActiveCampaign](https://images.g2crowd.com/uploads/product/hd_favicon/be9e1369027bd58113f937595c7fbdf0/activecampaign.svg "ActiveCampaign") [ ActiveCampaign ](/products/activecampaign/reviews) ![Freshsales](https://images.g2crowd.com/uploads/product/hd_favicon/020ad5e0a844bc41d785abdf657d7623/freshsales.svg "Freshsales") [ Freshsales ](/products/freshsales/reviews) ![HubSpot Marketing Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-marketing-hub.svg "HubSpot Marketing Hub") [ HubSpot Marketing Hub ](/products/hubspot-marketing-hub/reviews) **Capsule CRM Alternatives** ![Freshsales](https://images.g2crowd.com/uploads/product/hd_favicon/020ad5e0a844bc41d785abdf657d7623/freshsales.svg "Freshsales") [ Freshsales ](/products/freshsales/reviews) ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") [ Salesforce Sales Cloud ](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) ![Pipedrive](https://images.g2crowd.com/uploads/product/hd_favicon/4012f2359ca0b1f88b2455f83adaa4ef/pipedrive.svg "Pipedrive") [ Pipedrive ](/products/pipedrive/reviews) ## Agile CRM vs Capsule FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Capsule vs Agile CRM? Capsule stands out for its higher reviewer satisfaction scores and ease of use, while Agile CRM is noted for its broader feature set including marketing automation and campaign management. | [Capsule](https://www.g2.com/products/capsule-crm/reviews) | [Agile CRM](https://www.g2.com/products/agile-crm/reviews) | | --- | --- | | 4.7/5 (513 reviews) | 4.0/5 (368 reviews) | | Small-Business | Small-Business | | 9.3 | 7.8 | | 9.4 | 7.9 | | Ease of Use (94 all-time mentions) | All-in-one features (4 all-time mentions) | ### How do the pricing models of Capsule and Agile CRM compare? Capsule is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions. - **Capsule:** In recent reviews, many highlight Capsule as well-priced and a good value for small and mid-sized businesses. - **Agile CRM:** Reviewers note Agile CRM is affordable and offers a broad feature set, but some mention support and feature limitations at lower tiers. - **Switching reasons:** Recent reviewers switching to Capsule cite its simplicity and ease of use as key value drivers. ### What are the best alternatives to Capsule and Agile CRM? The top 3 alternatives to Capsule and Agile CRM are EngageBay, Agentforce Sales, and HubSpot Sales Hub. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Capsule](https://www.g2.com/products/capsule-crm/reviews) | 4.7/5 (513) | Small-Business | Reviewers describe Capsule as well-priced for its feature set. | Ease of Use | | [Agile CRM](https://www.g2.com/products/agile-crm/reviews) | 4.0/5 (368) | Small-Business | Reviewers note Agile CRM is affordable, especially for small teams. | All-in-one features | | [EngageBay](https://www.g2.com/products/engagebay/reviews) | 4.6/5 (714) | Small-Business | — | — | | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25876) | Mid-Market | — | — | | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5 (13909) | Small-Business | — | — | ### Which CRM features should I prioritize when comparing Capsule and Agile CRM? Buyers should prioritize ease of use, integrations, automation features, reporting, and marketing automation when comparing Capsule and Agile CRM. - **Ease of Use:** Capsule scores 9.4 (94 all-time mentions); Agile CRM scores 8.1 (4 all-time mentions). - **Integrations:** Capsule integrations are cited in recent reviews (Xero: 28 all-time mentions, Zapier: 14); Agile CRM integrations are mentioned but with fewer all-time mentions. - **Automation Features:** Agile CRM is cited for automation (3 all-time mentions); Capsule is less frequently mentioned for automation. - **Reporting:** Capsule and Agile CRM both receive reviewer feedback on reporting, with Agile CRM offering more marketing ROI analytics. - **Marketing Automation:** Agile CRM offers campaign management and marketing automation features not present in Capsule. ### What are the pros and cons of Capsule vs Agile CRM? Capsule's headline strength is ease of use, while Agile CRM's is its all-in-one feature set including marketing automation. - **Capsule strengths:** Ease of use (94 all-time mentions), task management (32), easy setup (31), time efficiency, and templates availability. - **Capsule trade-offs:** Missing features (20 all-time mentions), limited customization (15). - **Agile CRM strengths:** All-in-one features (4 all-time mentions), automation (3), affordability (3), contact management, and marketing automation. - **Agile CRM trade-offs:** Not intuitive (4 all-time mentions), poor customer support (4), interface design (3), slow loading (3). ### Is Capsule or Agile CRM better for small businesses? Capsule is the better fit for small businesses, with higher satisfaction scores and strong small-business reviewer sentiment. - **Capsule:** Small-Business segment; reviewers consistently highlight its ease of use, simple setup, and suitability for small teams. - **Agile CRM:** Small-Business segment; reviewers note its affordability and broad feature set, but mention a steeper learning curve and support limitations. ### Which CRM platform has better integrations? Capsule is favored for integrations, with more reviewer-cited integrations and higher all-time mention counts. - **Capsule:** Xero (28 all-time mentions), Zapier (14), Calendly (recent reviews). - **Agile CRM:** Integrations are mentioned in recent reviews, but with fewer all-time mentions and some reviewers note limitations in the integration library. ### How do Capsule and Agile CRM compare on customer support? Capsule outperforms Agile CRM on Quality of Support by a margin of 1.5 points, a material difference. - **Capsule:** Reviewers consistently praise Capsule's customer support, citing helpfulness, responsiveness, and effective onboarding resources. - **Agile CRM:** Reviewers report mixed experiences, with some noting slow or unhelpful support, especially on lower-tier plans. ### Which is easier to implement, Capsule or Agile CRM? Capsule is easier to implement, with a 1.5-point higher Ease of Setup score than Agile CRM. - **Capsule:** Reviewers frequently describe setup as quick, intuitive, and straightforward, with minimal training required. - **Agile CRM:** Reviewers note a steeper learning curve, with some finding the initial setup process less intuitive and requiring more time to understand. ### Which product has better Reporting? Capsule is favored for reporting, with more positive reviewer sentiment and higher ease-of-use scores, though Agile CRM offers additional marketing analytics features. - **Capsule:** Reporting is frequently cited in reviews as easy to use and effective for daily sales management, but some reviewers note limitations for advanced analytics; Ease of Use score: 9.4. - **Agile CRM:** Reviewers mention reporting as a core feature, with marketing ROI analytics available, but some cite limited customization and depth for advanced reporting; Ease of Use score: 8.1.