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At a Glance
Market Segments
Small-Business (93.9% of reviews)
Small-Business (60.8% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
$0.00
Capsule CRM
Star Rating
(455)4.7 out of 5
Market Segments
Small-Business (93.9% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansHubSpot Sales Hub
Star Rating
(13,369)4.4 out of 5
Market Segments
Small-Business (60.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Capsule CRM excels in ease of use with a score of 9.4, while HubSpot Sales Hub scores 8.7. Reviewers mention that Capsule's intuitive interface allows for quick onboarding and minimal training, making it ideal for small businesses.
- Reviewers mention that Capsule CRM has a higher quality of support, scoring 9.4 compared to HubSpot's 8.6. Users say that Capsule's support team is responsive and knowledgeable, often resolving issues faster than HubSpot's support, which some users find less accessible.
- Users on G2 highlight Capsule CRM's superior performance and reliability with a score of 9.4, while HubSpot Sales Hub scores 8.7. Reviewers mention that Capsule consistently delivers a stable experience, whereas HubSpot users report occasional downtime and performance lags during peak usage times.
- Reviewers mention that Capsule CRM shines in contact and account management with a score of 9.1, compared to HubSpot's 8.7. Users say that Capsule's features for tracking customer interactions and managing relationships are more streamlined and user-friendly.
- Users report that Capsule CRM offers better task and activity management, scoring 9.1 against HubSpot's 8.6. Reviewers mention that Capsule's task assignment and tracking features are more straightforward, allowing teams to stay organized and focused on priorities.
- G2 users highlight that Capsule CRM's product direction is rated positively at 9.2, while HubSpot's is at 8.7. Reviewers say that Capsule's commitment to continuous improvement and user feedback is evident in their regular updates and feature enhancements, making it a reliable long-term choice.
Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
HubSpot Sales Hub
Free HubSpot CRM
$0.00
A foundational CRM that helps businesses organize their interactions, and create great experiences for their customers.
- Contact management
- Contact website activity
- Companies
Free Trial
Capsule CRM
Free Trial is available
HubSpot Sales Hub
Free Trial is available
Ratings
Meets Requirements
9.0
385
8.6
9,744
Ease of Use
9.4
405
8.7
10,630
Ease of Setup
9.3
288
8.3
4,607
Ease of Admin
9.4
175
8.6
3,109
Quality of Support
9.4
339
8.6
8,772
Has the product been a good partner in doing business?
9.5
169
8.7
3,063
Product Direction (% positive)
9.2
383
8.7
9,324
Features by Category
Sales Force Automation
9.1
330
|
Verified
8.7
6031
|
Verified
Feature Not Available
Feature Not Available
8.9
327
|
Verified
8.5
5882
|
Verified
9.1
335
|
Verified
8.5
6076
|
Verified
7.4
271
7.8
4183
|
Verified
8.4
300
|
Verified
8.5
5044
|
Verified
7.4
266
7.8
3241
|
Verified
7.4
263
7.8
3146
|
Verified
8.2
290
|
Verified
8.2
2438
Marketing Automation
7.8
283
8.7
5366
|
Verified
Feature Not Available
8.5
5035
|
Verified
8.8
309
|
Verified
8.7
5177
|
Verified
Feature Not Available
8.1
4426
|
Verified
Customer Support
8.6
299
|
Verified
8.3
3617
|
Verified
8.3
285
8.2
2448
8.4
288
8.4
3282
|
Verified
7.4
261
8.0
3264
|
Verified
7.9
257
8.3
3496
|
Verified
Reporting & Analytics
8.0
292
|
Verified
8.2
5743
|
Verified
8.6
302
|
Verified
8.4
6096
|
Verified
8.0
275
|
Verified
7.9
4269
|
Verified
Mobile & Social
7.4
258
|
Verified
8.0
3792
|
Verified
Feature Not Available
8.1
2443
|
Verified
8.3
272
|
Verified
7.7
4111
|
Verified
Platform
8.3
281
|
Verified
8.1
2898
|
Verified
8.4
278
|
Verified
8.3
2515
|
Verified
8.6
282
|
Verified
8.5
2971
|
Verified
7.5
244
|
Verified
8.1
2275
|
Verified
6.8
229
|
Verified
7.5
1968
7.5
255
|
Verified
8.0
2569
|
Verified
9.4
285
|
Verified
8.6
2970
|
Verified
7.4
247
8.0
1658
Integration
8.2
268
|
Verified
8.4
2259
|
Verified
7.8
258
|
Verified
8.2
2361
|
Verified
7.6
240
|
Verified
8.1
2221
|
Verified
Generative AI
6.8
223
7.4
668
Agentic AI - CRM
7.1
23
7.1
206
8.5
21
7.1
204
8.1
22
7.3
202
8.1
22
7.1
205
7.5
22
7.0
204
8.3
22
7.0
204
7.9
22
7.1
204
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
526
Not enough data
8.6
622
Not enough data
8.8
650
Not enough data
8.9
657
Organization
Not enough data
9.0
679
Not enough data
8.8
665
Not enough data
8.6
603
Performance Analysis
Not enough data
8.3
557
Not enough data
8.8
666
Sales Analysis
Not enough data
8.5
561
Not enough data
8.7
617
Generative AI
Not enough data
8.1
156
Not enough data
8.3
156
Agentic AI - AI Sales Assistant
Not enough data
7.8
20
Not enough data
7.9
19
Not enough data
7.9
20
Not enough data
7.9
20
Not enough data
8.1
20
Not enough data
8.0
20
Not enough data
8.3
20
Integrated Workflows
Not enough data
8.8
1625
Not enough data
9.0
1671
Not enough data
8.3
1434
Not enough data
8.2
1334
Not enough data
8.8
1515
Not enough data
8.7
1379
Not enough data
8.6
1301
Repeatability and Reportability
Not enough data
8.6
1474
Not enough data
8.7
1542
Not enough data
8.6
1514
Not enough data
8.1
1391
Not enough data
Feature Not Available
AI and Automation
Not enough data
8.2
1241
Not enough data
8.1
1208
Not enough data
8.2
1200
Not enough data
7.8
1080
Not enough data
7.7
1026
Generative AI
Not enough data
7.3
490
Agentic AI - Sales Engagement
Not enough data
7.0
175
Not enough data
7.2
176
Not enough data
7.2
177
Not enough data
7.3
176
Not enough data
7.1
177
Not enough data
7.2
177
Not enough data
7.1
178
Call Analytics
Not enough data
8.2
299
Not enough data
7.9
267
Not enough data
8.0
276
Not enough data
Feature Not Available
Agent Performance Management
Not enough data
Feature Not Available
Not enough data
7.5
241
Not enough data
7.7
251
Generative AI
Not enough data
7.6
110
Agentic AI - Conversation Intelligence
Not enough data
7.4
24
Not enough data
7.4
24
Not enough data
7.6
24
Not enough data
7.2
24
Not enough data
7.6
23
Not enough data
7.2
23
Not enough data
7.2
23
Responses
Not enough data
7.9
8
Not enough data
8.1
8
Not enough data
7.1
8
Automation - AI Agents
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
8.3
6
Platform
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
8.6
7
Autonomy - AI Agents
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.6
7
Not enough data
7.1
7
Generative AI
Not enough data
8.8
7
Not enough data
8.8
7
Integrations
Not enough data
8.3
521
Not enough data
9.0
717
Not enough data
8.3
586
Not enough data
8.4
575
Not enough data
7.7
486
Branding & Customizatio
Not enough data
8.6
626
Not enough data
8.7
646
Not enough data
8.4
568
Automatic Rules & Configurations
Not enough data
8.7
620
Not enough data
8.9
629
Not enough data
8.5
586
Agentic AI - Business Scheduling
Not enough data
7.6
45
Not enough data
7.6
45
Agentic AI - Visitor Identification
Not enough data
5.7
16
Agentic AI - Sales Performance Management
Not enough data
6.6
77
Not enough data
6.8
77
Not enough data
6.6
77
Incentives
Not enough data
7.9
767
Not enough data
8.1
844
|
Verified
Not enough data
7.6
715
|
Verified
Not enough data
8.3
940
Personalization
Not enough data
8.4
965
Not enough data
8.5
1095
|
Verified
Not enough data
8.8
1193
|
Verified
Not enough data
8.5
985
|
Verified
Administrative
Not enough data
8.6
1019
|
Verified
Not enough data
8.4
899
|
Verified
Not enough data
8.3
855
Agentic AI - Email Tracking
Not enough data
6.9
114
Not enough data
6.8
114
Not enough data
6.9
114
Not enough data
6.9
114
Not enough data
6.9
113
Not enough data
6.8
114
Not enough data
6.9
115
Analytics
Not enough data
8.7
2089
Not enough data
8.8
2078
Not enough data
Feature Not Available
Customizations
Not enough data
8.8
2130
Not enough data
8.9
2129
Not enough data
8.8
2222
Not enough data
Feature Not Available
Not enough data
8.9
2202
Generative AI
Not enough data
7.5
482
Agentic AI - Sales Analytics
Not enough data
6.9
100
Not enough data
7.1
99
Not enough data
7.2
97
Not enough data
7.3
99
Not enough data
7.1
98
Data Sourcing
Not enough data
8.3
1350
Not enough data
8.4
1419
Not enough data
8.2
1287
Not enough data
8.6
1537
Not enough data
8.4
1381
Predictive Analytics
Not enough data
8.1
1338
Not enough data
8.2
1298
Not enough data
7.7
1125
Not enough data
7.9
1257
Sales Management
Not enough data
8.8
1546
Not enough data
7.9
1239
Not enough data
8.4
1401
Not enough data
8.9
1611
Agentic AI - Outbound Call Tracking
Not enough data
7.5
63
Not enough data
7.1
61
Calling
Not enough data
8.6
1192
Not enough data
8.1
984
Not enough data
8.6
1151
Not enough data
8.7
1183
Not enough data
7.9
70
Contacts
Not enough data
8.7
1258
Not enough data
8.4
1100
Not enough data
8.6
1160
Insights
Not enough data
9.0
1347
Not enough data
8.7
1188
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
1092
Not enough data
7.5
66
Agentic AI - Sales Enablement
Not enough data
7.0
63
Not enough data
7.0
62
Not enough data
6.9
61
Content Management
Not enough data
8.4
803
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
812
Not enough data
8.4
798
Analytics
Not enough data
8.4
881
Not enough data
8.4
882
Not enough data
8.4
827
Not enough data
8.3
801
Learning Management - Sales Enablement
Not enough data
7.4
38
Not enough data
7.3
37
Not enough data
7.7
39
Revenue Enablement - Sales Enablement
Not enough data
7.2
37
Not enough data
7.1
37
Not enough data
7.4
38
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Capsule CRM and HubSpot Sales Hub are categorized as CRM
Unique Categories
Capsule CRM has no unique categories
HubSpot Sales Hub is categorized as Conversation Intelligence, Business Scheduling, Sales Engagement, AI Sales Assistant, Sales Enablement, Outbound Call Tracking, Sales Analytics, Visitor Identification, Email Tracking, Sales Performance Management, AI Agents For Business Operations, and Insurance CRM
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Sales Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
9.7%
Marketing and Advertising
8.3%
Information Technology and Services
8.1%
Computer Software
5.2%
Financial Services
5.0%
Other
63.7%
Computer Software
15.9%
Information Technology and Services
12.2%
Marketing and Advertising
9.9%
Financial Services
4.3%
Education Management
3.2%
Other
54.6%
Alternatives
Discussions
What are the top 5 CRM systems?
1 Comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is a case in Capsule CRM?
1 Comment
Official Response from Capsule CRM
In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or...Read more
What is Capsule CRM used for?
1 Comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
Can I automate multiple scheduled sales email sends based on the suggested optimized send times?
6 Comments
JF
Yes, you can schedule automated emails at suggested optimized times. You can send single emails or sequences.Read more
Will Hubspot connect well with variety of accounting softwares?
5 Comments
CM
There aren’t any native integrations that I’m aware of. There are a few you can set up through Zapier. A word of caution: HubSpot isn’t currently compliant...Read more
Is there any way to email and add a call task on the same day in sequences?
4 Comments
KH
yes you can use sequences for email and then make a workflow for adding task same day .Read more
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