# Best VoIP Providers - Page 3

*By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)*


Voice over Internet Protocol (VoIP) software transmits phone calls over an IP network without relying on traditional telephone infrastructure, functioning as a modern alternative to private branch exchange (PBX) systems. It helps organizations cut communication costs, support remote work, and maintain secure calling capabilities.

### Core Capabilities of Voice over Internet Protocol (VoIP) Software

To qualify for inclusion in the VoIP category, a product must:

- Provide VoIP PBX systems for businesses or offer a VoIP softphone application
- Include features that help manage incoming calls, such as call forwarding, call transferring, and routing
- Enable real-time network monitoring via dashboards
- Offer integration compatibility with communication and CRM platforms

### Common use cases for Voice over Internet Protocol (VoIP) Software

VoIP software supports scalable, reliable communication for internal collaboration and customer-facing interactions. It also benefits teams using related tools such as [video conferencing software](https://www.g2.com/categories/video-conferencing), [UCaaS platforms](https://www.g2.com/categories/ucaas-platforms), [contact center software](https://www.g2.com/categories/contact-center), and [CRM systems](https://www.g2.com/categories/crm).

### How Voice over Internet Protocol (VoIP) Software Differs from Other Tools

VoIP differs from traditional PBX by replacing legacy on-premises telephony systems with IP-based calling, reducing infrastructure and maintenance costs while improving flexibility for remote and hybrid teams. Compared with broader UCaaS platforms, VoIP primarily focuses on voice calling, softphones, and SIP-based PBX functionality, though VoIP is typically a core component of most UCaaS offerings.

### Insights from G2 on Voice over Internet Protocol (VoIP) Software

Based on category trends on G2, VoIP's reliability, cost savings, ease of remote access, and the convenience of softphone options that replace or supplement physical desk phones.





## Top VoIP Providers at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,369 reviews) | Unified calling, texting, and team communication | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" |
| 2 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,547 reviews) | Managed business phone setup with support | "[User-Friendly Phone Service Provider For Small Business](https://www.g2.com/survey_responses/nextiva-review-12747800)" |
| 3 | [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) | 4.6/5.0 (2,632 reviews) | Cloud calling inside the Zoom workflow | "[Seamless Integration, Reliable Cloud Phone Solution](https://www.g2.com/survey_responses/zoom-phone-review-12110885)" |
| 4 | [Quo](https://www.g2.com/products/quo-quo/reviews) | 4.7/5.0 (3,363 reviews) | Shared calls, texts, and summaries | "[Simple, Modern UI and a Standout AI Auto-Responder](https://www.g2.com/survey_responses/quo-review-12904103)" |
| 5 | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5.0 (4,031 reviews) | AI-assisted calls with transcripts and CRM context | "[Portable, Phone-Mirroring, Connected](https://www.g2.com/survey_responses/dialpad-connect-review-7418441)" |
| 6 | [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | 4.2/5.0 (17,658 reviews) | Meetings, calls, and collaboration in one suite | "[Dependable All-in-One Collaboration with Webex Suite](https://www.g2.com/survey_responses/webex-suite-review-13068771)" |
| 7 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (615 reviews) | Stable calling inside the Webex ecosystem | "[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)" |
| 8 | [8x8 Work](https://www.g2.com/products/8x8-work/reviews) | 4.2/5.0 (895 reviews) | Cloud telephony with SMS and Teams support | "[Feature-Rich Phone System with Great Ring Groups & Analytics](https://www.g2.com/survey_responses/8x8-work-review-13060988)" |
| 9 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,578 reviews) | Sales and support call management | "[Aircall: Powerful Cloud Phone System with Excellent Support](https://www.g2.com/survey_responses/aircall-review-13051826)" |
| 10 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,809 reviews) | — | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" |


## G2 Grid® for VoIP Providers
![G2 Grid® for VoIP Providers plotting products by satisfaction and market presence](https://www.g2.com/categories/voip-providers/grids.png?focus%5B%5D=1173&focus%5B%5D=53495&focus%5B%5D=1451753&focus%5B%5D=129760&focus%5B%5D=16314&focus%5B%5D=70977&focus%5B%5D=18255&focus%5B%5D=71595)
Highlighted products: RingEX, Nextiva, Zoom Phone, Quo, Dialpad Connect, Webex Calling, Webex Suite, and 8x8 Work.
Underlying data: [Grid® JSON](https://www.g2.com/categories/voip-providers/grids.json?focus%5B%5D=ringex&focus%5B%5D=nextiva&focus%5B%5D=zoom-zoom-phone&focus%5B%5D=quo-quo&focus%5B%5D=dialpad-connect&focus%5B%5D=webex-calling&focus%5B%5D=cisco-webex-suite&focus%5B%5D=8x8-work)


## How Many VoIP Providers Products Does G2 Track?
**Total Products under this Category:** 426

### Category Stats (Jul 2026)
- **Average Rating**: 4.37/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: Phone2 (+7.37%) - Among all products in this category, Phone2 recorded the largest rating increase compared to last month
*Last updated: July 11, 2026*


## How Does G2 Rank VoIP Providers Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 61,000+ Authentic Reviews
- 426+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Which VoIP Providers Is Best for Your Use Case?

- **Leader:** [RingEX](https://www.g2.com/products/ringex/reviews)
- **Highest Performer:** [NUACOM](https://www.g2.com/products/nuacom/reviews)
- **Easiest to Use:** [Crexendo](https://www.g2.com/products/crexendo/reviews)
- **Top Trending:** [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)
- **Best Free Software:** [Nextiva](https://www.g2.com/products/nextiva/reviews)


---

**Sponsored**

### 8x8 Work

8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=118&secure%5Bchosen_at%5D=2026-07-11T17%3A34%3A39Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=71595&secure%5Bresource_id%5D=118&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fvoip-providers%3Fpage%3D2&secure%5Btoken%5D=f688fa6be478945025c4f5a1d9614e34ca9912eb0a33fd6ad99fbe918fca1c72&secure%5Burl%5D=https%3A%2F%2Fwww.8x8.com%2Fs%2Fbusiness-voip%3Futm_medium%3Dpaid-ads%26utm_source%3Dg2%26utm_campaign%3D701a600000mZlEx%26utm_content%3Dg2promotions&secure%5Burl_type%5D=paid_promos)

---

## What Are the Top-Rated VoIP Providers Products in 2026?
### 1. [Twilio](https://www.g2.com/products/twilio/reviews)
Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.


**Average Rating:** 4.1/5.0
**Total Reviews:** 456
**How Do G2 Users Rate Twilio?**

- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.7/10 (Category avg: 9.1/10)
- **VOiP Number:** 8.9/10 (Category avg: 9.0/10)

**Who Is the Company Behind Twilio?**

- **Seller:** [Twilio](https://www.g2.com/sellers/twilio)
- **Company Website:** https://www.twilio.com
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @twilio (81,644 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/twilio-inc-/ (6,678 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** CEO, Senior Software Engineer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 49% Small-Business, 31% Mid-Market


#### What Are Twilio's Pros and Cons?

**Pros:**

- Ease of Use (40 reviews)
- Easy Integrations (30 reviews)
- Integrations (23 reviews)
- Easy Setup (21 reviews)
- API Integration (19 reviews)

**Cons:**

- Expensive (26 reviews)
- Poor Customer Support (23 reviews)
- Difficult Configuration (14 reviews)
- Complex Setup (11 reviews)
- Technical Knowledge Required (11 reviews)


### What Do G2 Reviewers Say About Twilio?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Twilio, finding it simple to purchase services and manage features.
- Users value Twilio for its **easy integrations** , enhancing seamless communication with fast and reliable services.
- Users value Twilio's **seamless integrations** with SMS, calls, and APIs, enhancing overall usability and speed.
- Users commend the **easy setup** of Twilio, enabling seamless integration of communications for various applications.
- Users value Twilio for its **excellent API integration** , enhancing communication through calls, SMS, and WhatsApp.

**Cons:**

- Users find the **pricing can become expensive at scale** , particularly for extensive usage with SMS and WhatsApp.
- Users report **poor customer support** , with slow response times and lack of effective problem diagnosis and resolution.
- Users find the **difficult configuration** for advanced features challenging, especially if they lack programming skills.
- Users find the **complex setup** of Twilio's advanced features challenging, especially for smaller teams lacking technical expertise.
- Users find the **technical knowledge required** for Twilio's advanced features challenging, especially for smaller teams.

#### What Are Recent G2 Reviews of Twilio?

**"[Reliable Global Messaging with Affordable Rates and Superb Support](https://www.g2.com/survey_responses/twilio-review-11267611)"**

**Rating:** 5.0/5.0 stars
*— Rongen R.*

[Read full review](https://www.g2.com/survey_responses/twilio-review-11267611)

---

**"[High-Volume Emailing Without Risk, Plus Smooth SAML Integration](https://www.g2.com/survey_responses/twilio-review-12676571)"**

**Rating:** 4.0/5.0 stars
*— Robert B.*

[Read full review](https://www.g2.com/survey_responses/twilio-review-12676571)

---


#### What Are G2 Users Discussing About Twilio?

- [What is Twilio used for?](https://www.g2.com/discussions/what-is-twilio-used-for) - 1 comment
- [Is twilio reliable?](https://www.g2.com/discussions/is-twilio-reliable) - 1 comment
- [What makes twilio unique?](https://www.g2.com/discussions/what-makes-twilio-unique)
- [What is twilio software?](https://www.g2.com/discussions/what-is-twilio-software)
- [What is the use of twilio?](https://www.g2.com/discussions/what-is-the-use-of-twilio) - 1 comment

### 2. [XTIUM Unified Communications as a Service](https://www.g2.com/products/xtium-unified-communications-as-a-service/reviews)
XTIUM, created through the business combination of ATSG and Evolve IP, delivers a modern security-first approach to the managed IT services experience. Leveraging AI innovations, enterprise-grade cybersecurity, virtual desktops, unified communications, and more, XTIUM acts as a trusted partner to help businesses reduce risk, boost operational efficiency, and scale with confidence. At XTIUM, we empower IT leaders to scale confidently, reduce risk, and drive measurable business outcomes with a level of service and accountability that sets a new industry standard. Our mission is simple: to make our clients more secure, more agile, and more successful, every step of the way.


**Average Rating:** 4.2/5.0
**Total Reviews:** 69
**How Do G2 Users Rate XTIUM Unified Communications as a Service?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.4/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.0/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.4/10 (Category avg: 8.6/10)

**Who Is the Company Behind XTIUM Unified Communications as a Service?**

- **Seller:** [Xtium](https://www.g2.com/sellers/xtium-367414e0-0979-4601-8508-a216e2b31350)
- **Year Founded:** 2007
- **HQ Location:** New York, NY
- **LinkedIn® Page:** https://www.linkedin.com/company/xtium/ (463 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services
- **Company Size:** 64% Mid-Market, 21% Small-Business


#### What Are XTIUM Unified Communications as a Service's Pros and Cons?

**Pros:**

- Communication (3 reviews)
- Reliability (3 reviews)
- Customer Support (2 reviews)
- Ease of Use (2 reviews)
- Easy Communication (2 reviews)

**Cons:**

- Expensive (2 reviews)
- Licensing Issues (1 reviews)
- Small Business Limitations (1 reviews)


### What Do G2 Reviewers Say About XTIUM Unified Communications as a Service?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise the **seamless communication** offered by XTIUM, enhancing collaboration and efficiency in business environments.
- Users highlight the **reliability** of XTIUM, ensuring seamless communication and support for hybrid working environments.
- Users commend the **excellent customer support** of XTIUM, benefiting from seamless updates and integrated communication systems.
- Users value the **ease of use** of XTIUM UCaaS, enhancing communication and collaboration effortlessly.
- Users praise the **easy communication** of XTIUM, especially for direct chats and seamless multi-party conferencing.

**Cons:**

- Users find the **cost of the software subscription to be high** , raising concerns about overall return on investment.
- Users find the **licensing costs** for XTIUM Unified Communications as a Service to be relatively high.
- Users find **small business limitations** with XTIUM, as it may not justify the investment for smaller setups.

#### What Are Recent G2 Reviews of XTIUM Unified Communications as a Service?

**"[Not quite perfect, but a great option for your SMB UCaaS needs.](https://www.g2.com/survey_responses/xtium-unified-communications-as-a-service-review-9566358)"**

**Rating:** 4.5/5.0 stars
*— Bryan M.*

[Read full review](https://www.g2.com/survey_responses/xtium-unified-communications-as-a-service-review-9566358)

---

**"[Migration with EvolveIP](https://www.g2.com/survey_responses/xtium-unified-communications-as-a-service-review-9978813)"**

**Rating:** 4.5/5.0 stars
*— Chris C.*

[Read full review](https://www.g2.com/survey_responses/xtium-unified-communications-as-a-service-review-9978813)

---


#### What Are G2 Users Discussing About XTIUM Unified Communications as a Service?

- [What are the benefits of unified communications?](https://www.g2.com/discussions/unified-communications-by-evolve-ip-what-are-the-benefits-of-unified-communications)
- [What are the features of Microsoft Teams?](https://www.g2.com/discussions/microsoft-teams-direct-routing-what-are-the-features-of-microsoft-teams)
- [Where is Evolve IP located?](https://www.g2.com/discussions/where-is-evolve-ip-located)
- [What is Evolve IP?](https://www.g2.com/discussions/what-is-evolve-ip)
- [What are the benefits of AudioCodes Direct Routing SBCs for Microsoft Teams?](https://www.g2.com/discussions/what-are-the-benefits-of-audiocodes-direct-routing-sbcs-for-microsoft-teams)

### 3. [Cloud Softphone](https://www.g2.com/products/cloud-softphone/reviews)
Cloud Softphone is a white label UCaaS Platform powered by Acrobits, that allows CSPs to create new bundles for their customers and saves them millions that would have been wasted on development costs. Our platform has been helping CSPs like BroadSoft, Cisco, Portaone, and 2600Hz to create the ideal customer experience since the launch of the first iPhone in 2007. There are many reasons why CSPs throughout the world trust Cloud Softphone and the Acrobits SDK for their mobile and desktop app needs. We have successfully deployed over 140 million endpoints since our inception, for clients in the telecommunications, hospitality, healthcare, and reseller industries. Cloud Softphone’s white-label bundles make it easy for you to keep up in the hybrid workplace. -Add and remove features when you need them. You only pay for what you use. -Boost productivity and collaboration with a powerful communications tool that does it all. -Make voice & video calls, send texts, share files, and more—all within Cloud Softphone. -Improve security by using the same encryption stack used by the European Parliament. -Design, build, provision, and deploy an enterprise-grade UCaaS app in less than 24 hours. -Maintain feature parity with access to 100+ premium features.


**Average Rating:** 4.8/5.0
**Total Reviews:** 16
**How Do G2 Users Rate Cloud Softphone?**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.8/10 (Category avg: 9.1/10)
- **VOiP Number:** 8.7/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.5/10 (Category avg: 8.6/10)

**Who Is the Company Behind Cloud Softphone?**

- **Seller:** [Acrobits](https://www.g2.com/sellers/acrobits)
- **Year Founded:** 2008
- **HQ Location:** Praha, Praha 1
- **Twitter:** @acrobits (586 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/acrobits-s-r-o-/ (30 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Telecommunications
- **Company Size:** 44% Mid-Market, 38% Small-Business



#### What Are Recent G2 Reviews of Cloud Softphone?

**"[Works like a charm](https://www.g2.com/survey_responses/cloud-softphone-review-9120509)"**

**Rating:** 5.0/5.0 stars
*— Christian F.*

[Read full review](https://www.g2.com/survey_responses/cloud-softphone-review-9120509)

---

**"[Highly secured company calls](https://www.g2.com/survey_responses/cloud-softphone-review-9072208)"**

**Rating:** 4.5/5.0 stars
*— Fred J.*

[Read full review](https://www.g2.com/survey_responses/cloud-softphone-review-9072208)

---


#### What Are G2 Users Discussing About Cloud Softphone?

- [What is Cloud Softphone used for?](https://www.g2.com/discussions/what-is-cloud-softphone-used-for)

### 4. [net2phone](https://www.g2.com/products/net2phone-g2/reviews)
net2phone is an AI-powered business communication solutions provider offering Unified Communications (UCaaS), contact center (CCaaS), AI agent, and performance coaching software for businesses focused on customer experience. Backed by 30+ years of expertise and trusted by 500,000+ users, net2phone helps businesses eliminate communication friction so every conversation drives retention and growth. Communication breaks down when channels are scattered, tools don't talk to each other, and information gets buried across platforms. net2phone solves this with a connected business VoIP and unified communications platform built for teams that can't afford dropped context or slow resolution times. Unite: Unified Communications unifies voice, messaging, video, and chat in a single place. Features include call and video recording with transcription, sentiment analysis on voice calls, automated action-item tracking, and AI-generated follow-up emails — reducing the tool-switching that slows teams down. uContact: Omnichannel Contact Center gives high-volume sales and support teams the automation, AI-driven routing, and real-time dashboards needed to deliver consistent omnichannel customer experiences at scale. Coach AI: Performance Intelligence analyzes 100% of voice, video, and text interactions, giving managers full visibility into team performance with sentiment analysis, call summaries, and targeted coaching recommendations by user or department. AI Agent: Intelligent Task Automation handles inquiries and completes workflows — answering questions, resolving support cases, scheduling, and managing returns — across phone and chat, with support for 30+ languages and seamless handoff to human agents. Every net2phone solution connects to the tools businesses already use, with a built-in drag-and-drop workflow builder that lets teams automate processes across the entire suite without writing code. Rather than just deploying software, net2phone provides expert guidance at every step — from workflow design to system integration to ongoing optimization, that guidance is backed by enterprise-grade security across every solution. All of this ensures unified communications and contact center technology actually deliver measurable retention and growth.


**Average Rating:** 4.4/5.0
**Total Reviews:** 184
**How Do G2 Users Rate net2phone?**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.8/10)
- **Phone Calls:** 8.9/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.2/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.0/10 (Category avg: 8.6/10)

**Who Is the Company Behind net2phone?**

- **Seller:** [net2phone](https://www.g2.com/sellers/net2phone)
- **Year Founded:** 1996
- **HQ Location:** Newark, NJ
- **Twitter:** @net2phone (1,900 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2965/ (308 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Office Manager, Owner
- **Top Industries:** Construction, Information Technology and Services
- **Company Size:** 80% Small-Business, 18% Mid-Market


#### What Are net2phone's Pros and Cons?

**Pros:**

- Customer Service (3 reviews)
- Ease of Use (3 reviews)
- Affordable (2 reviews)
- Customer Support (2 reviews)
- Helpful (2 reviews)

**Cons:**

- Connection Issues (2 reviews)
- Customer Support (2 reviews)
- Lack of Intuitiveness (2 reviews)
- Long Wait Times (2 reviews)
- Poor Customer Support (2 reviews)


### What Do G2 Reviewers Say About net2phone?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **exceptional customer service** of Net2Phone, praising their responsiveness and helpfulness throughout the process.
- Users appreciate the **ease of use** of net2phone, highlighting its simple interface and effective call management features.
- Users highlight the **affordability** of net2phone, significantly reducing costs compared to competing services.
- Users commend the **responsive and helpful customer support** of Net2Phone, making their experience exceptional and satisfactory.
- Users appreciate the **responsive and helpful customer service** of net2phone, enhancing their overall experience significantly.

**Cons:**

- Users experience **connection issues** affecting functionality, with difficulties in integration and limited support for custom setups.
- Users report significant issues with **customer support** , citing unaddressed complaints and inadequate assistance during onboarding and billing queries.
- Users find the system **not intuitive** , making tasks like directory changes and voicemail forwarding unnecessarily complicated.
- Users experience frustrating **long wait times** for support, complicating the onboarding process and overall service quality.
- Users report **poor customer support** from net2phone, citing unaddressed complaints and frustrating communication experiences.

#### What Are Recent G2 Reviews of net2phone?

**"[Superior product, exceptional service](https://www.g2.com/survey_responses/net2phone-review-10486200)"**

**Rating:** 5.0/5.0 stars
*— Heather S.*

[Read full review](https://www.g2.com/survey_responses/net2phone-review-10486200)

---

**"[Effortless Call Tracking and Remote Work Made Easy](https://www.g2.com/survey_responses/net2phone-review-12000748)"**

**Rating:** 4.0/5.0 stars
*— Jennifer C.*

[Read full review](https://www.g2.com/survey_responses/net2phone-review-12000748)

---


#### What Are G2 Users Discussing About net2phone?

- [What is net2phone Canada used for?](https://www.g2.com/discussions/what-is-net2phone-canada-used-for) - 1 comment
- [Is net2phone free?](https://www.g2.com/discussions/is-net2phone-free) - 2 comments
- [Is net2phone reliable?](https://www.g2.com/discussions/is-net2phone-reliable) - 4 comments

### 5. [Natterbox](https://www.g2.com/products/natterbox/reviews)
Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operations. Designed as a Salesforce native application, Natterbox empowers businesses to make voice a strategic component of their digital communication strategy, featuring IVR, click-to-dial, call recording, dynamic call routing, and voice transcription. With everything managed directly within Salesforce, Natterbox simplifies contact center operations and centralizes data to improve workflow efficiency. Beyond voice, Natterbox offers a fully integrated Omni-channel approach, supporting SMS, WhatsApp, and other digital channels. This enables businesses to engage customers on their preferred platforms, delivering consistent and high-quality service across every touchpoint. With a unified view of all interactions, agents can effortlessly manage conversations within Salesforce, boosting both responsiveness and customer satisfaction. Natterbox’s advanced AI capabilities further enhance contact center efficiency. Our AI Call Coaching feature automates call scoring, provides detailed rationales, and delivers actionable insights, promoting continuous improvement for agents and teams. Additionally, AI Assist minimizes post-call administrative tasks by automating wrap-ups, suggesting next best actions, and ensuring CRM data integrity. This allows agents to dedicate more time to meaningful customer interactions, maximizing productivity and enhancing customer relationships. With Natterbox, businesses gain complete visibility into their Omni-channel and voice operations, leveraging tools that improve productivity, personalize interactions, and support data-driven decisions. From easy implementation to daily management, Natterbox makes your contact center simple to operate, powerful, and strategically impactful for driving customer success.


**Average Rating:** 4.4/5.0
**Total Reviews:** 126
**How Do G2 Users Rate Natterbox?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.3/10 (Category avg: 9.1/10)
- **VOiP Number:** 8.7/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.6/10 (Category avg: 8.6/10)

**Who Is the Company Behind Natterbox?**

- **Seller:** [Natterbox Limited](https://www.g2.com/sellers/natterbox-limited)
- **Company Website:** https://www.natterbox.com/
- **Year Founded:** 2010
- **HQ Location:** London, England
- **Twitter:** @Natterbox (1,508 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/natterbox-limited/ (129 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Salesforce Administrator
- **Top Industries:** Financial Services, Staffing and Recruiting
- **Company Size:** 56% Mid-Market, 31% Small-Business


#### What Are Natterbox's Pros and Cons?

**Pros:**

- Customer Support (14 reviews)
- Helpful (13 reviews)
- Reliability (11 reviews)
- Features (10 reviews)
- Call Recording (7 reviews)

**Cons:**

- Call Issues (4 reviews)
- Missing Features (4 reviews)
- Poor Customer Support (4 reviews)
- Call Limitations (3 reviews)
- Complexity (3 reviews)


### What Do G2 Reviewers Say About Natterbox?
*AI-generated summary from verified user reviews*

**Pros:**

- Users highlight the **prompt customer support** of Natterbox, ensuring timely resolutions and enhancing overall user experience.
- Users commend Natterbox for its **exceptional reliability** , ensuring seamless communication without outages over two years.
- Users commend the **exceptional reliability** of Natterbox, experiencing zero outages for seamless communication and productivity.
- Users appreciate the **exceptional reliability** of Natterbox, ensuring seamless communication and productivity without outages.
- Users value the **call recording capabilities** of Natterbox, enhancing service quality and efficiency within Salesforce.

**Cons:**

- Users experience **call issues** with Natterbox, including poor quality and lack of hold options during transfers.
- Users find the **missing features** of Natterbox hinder usability, such as lack of call management and integration issues.
- Users experience **poor customer support** with Natterbox, facing issues like unprovisioned phones and insufficient assistance.
- Users face **call limitations** with Natterbox, including issues with hold functionality and audio transfer delays.
- Users express frustration with the **complexity** of Natterbox, especially during setup and issue resolution without adequate support.

#### What Are Recent G2 Reviews of Natterbox?

**"[Solid Company with good Support](https://www.g2.com/survey_responses/natterbox-review-7296758)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Telecommunications*

[Read full review](https://www.g2.com/survey_responses/natterbox-review-7296758)

---

**"[Seamless Native Salesforce Integration Elevates Telephony Experience](https://www.g2.com/survey_responses/natterbox-review-12191413)"**

**Rating:** 5.0/5.0 stars
*— Aneel Y.*

[Read full review](https://www.g2.com/survey_responses/natterbox-review-12191413)

---


#### What Are G2 Users Discussing About Natterbox?

- [What is your experience with Natterbox for voice solutions, and how does it integrate with your CRM?](https://www.g2.com/discussions/what-is-your-experience-with-natterbox-for-voice-solutions-and-how-does-it-integrate-with-your-crm)
- [What is Salesforce voice?](https://www.g2.com/discussions/what-is-salesforce-voice) - 1 comment
- [Does Vonage integration with Salesforce?](https://www.g2.com/discussions/does-vonage-integration-with-salesforce)
- [How much does natterbox cost?](https://www.g2.com/discussions/how-much-does-natterbox-cost)
- [What does Natterbox do?](https://www.g2.com/discussions/what-does-natterbox-do)

### 6. [HighLevel](https://www.g2.com/products/highlevel/reviews)
HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial!


**Average Rating:** 4.6/5.0
**Total Reviews:** 631
**How Do G2 Users Rate HighLevel?**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)
- **Phone Calls:** 8.0/10 (Category avg: 9.1/10)
- **VOiP Number:** 8.0/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10)

**Who Is the Company Behind HighLevel?**

- **Seller:** [HighLevel](https://www.g2.com/sellers/highlevel)
- **Company Website:** https://gohighlevel.com
- **Year Founded:** 2018
- **HQ Location:** Dallas, Texas
- **Twitter:** @gohighlevel (8,862 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/highlevel/ (2,407 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Consulting
- **Company Size:** 64% Small-Business, 3% Mid-Market


#### What Are HighLevel's Pros and Cons?

**Pros:**

- Features (155 reviews)
- Helpful (138 reviews)
- Customer Support (135 reviews)
- Feature Richness (125 reviews)
- Automation (122 reviews)

**Cons:**

- Learning Curve (140 reviews)
- Missing Features (91 reviews)
- Steep Learning Curve (89 reviews)
- Not Intuitive (56 reviews)
- Poor Customer Support (52 reviews)


### What Do G2 Reviewers Say About HighLevel?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **flexibility and ease of use** of HighLevel, streamlining customer data management efficiently.
- Users appreciate the **efficiency and innovative features** of HighLevel, along with excellent customer service and value.
- Users love the **excellent customer support** of HighLevel, appreciating their responsiveness and helpfulness in resolving issues.
- Users value the **extensive range of features** in HighLevel, appreciating its cost-effectiveness and innovative updates.
- Users commend HighLevel for its **intuitive automation capabilities** , seamlessly integrating various triggers and custom code for enhanced functionality.

**Cons:**

- Users find the **learning curve steep** , struggling to keep up with the numerous features and updates of HighLevel.
- Users note the **missing features** in HighLevel hinder capabilities like email marketing and live streaming integration.
- Users find the **steep learning curve** of HighLevel daunting, making it challenging to effectively master its features.
- Users find HighLevel **not intuitive** , citing confusion and a steep learning curve despite its business benefits.
- Users express frustration with **poor customer support** , often receiving broad answers and outdated information from the team.

#### What Are Recent G2 Reviews of HighLevel?

**"[Fantastic Onboarding with HighLevel — Expert Support, Automation & All-in-One CRM](https://www.g2.com/survey_responses/highlevel-review-13050560)"**

**Rating:** 5.0/5.0 stars
*— Marque C.*

[Read full review](https://www.g2.com/survey_responses/highlevel-review-13050560)

---

**"[Outstanding C ***** 5 stars for Mari Aguilar. she needs a raise I will be sending her boss an email](https://www.g2.com/survey_responses/highlevel-review-12853292)"**

**Rating:** 5.0/5.0 stars
*— Joe G.*

[Read full review](https://www.g2.com/survey_responses/highlevel-review-12853292)

---


#### What Are G2 Users Discussing About HighLevel?

- [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 3 comments, 1 upvote
- [Has pricing and “hidden” add‑ons changed how you package HighLevel to your own clients?](https://www.g2.com/discussions/has-pricing-and-hidden-add-ons-changed-how-you-package-highlevel-to-your-own-clients) - 1 comment
- [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote
- [How are you handling HighLevel’s steep learning curve without losing days of billable time?](https://www.g2.com/discussions/how-are-you-handling-highlevel-s-steep-learning-curve-without-losing-days-of-billable-time) - 1 comment
- [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote

### 7. [Asterisk](https://www.g2.com/products/asterisk/reviews)
Build Voice, Video and Text Applications Easily With Asterisk, The World's Most Widely Adopted Open Source Communications Software Development Framework. Asterisk is an open source framework for developing state-of-the-art communications applications. Asterisk includes hundreds of pre-built components that handle the complex, low-level details of voice, video, and text communications. Developers use Asterisk to create custom communications solutions and to build innovative communications products. Discover how Asterisk can power your next-generation communications deployment.


**Average Rating:** 4.6/5.0
**Total Reviews:** 52
**How Do G2 Users Rate Asterisk?**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.5/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.0/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.0/10 (Category avg: 8.6/10)

**Who Is the Company Behind Asterisk?**

- **Seller:** [Sangoma](https://www.g2.com/sellers/sangoma)
- **Year Founded:** 1984
- **HQ Location:** Markham, ON
- **Twitter:** @Sangoma (6,562 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/106543/ (604 employees on LinkedIn®)
- **Ownership:** TSX-V:STC

**Who Uses This Product?**
- **Top Industries:** Telecommunications, Information Technology and Services
- **Company Size:** 47% Mid-Market, 36% Small-Business


#### What Are Asterisk's Pros and Cons?

**Pros:**

- Customer Service (1 reviews)
- Easy Integration (1 reviews)
- Easy Integrations (1 reviews)
- Integrations (1 reviews)
- Time Efficiency (1 reviews)

**Cons:**

- Complex Processes (2 reviews)
- Customer Service (1 reviews)
- Difficult Interface (1 reviews)
- Difficult Settings Management (1 reviews)
- Login Issues (1 reviews)


### What Do G2 Reviewers Say About Asterisk?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise the **customizable customer service** of Asterisk, enhancing operational efficiency and optimizing costs effectively.
- Users value the **easy integration** of Asterisk, making it a foundational choice for any PBX system.
- Users find Asterisk offers **easy integrations** , serving as a solid foundation for every PBX system.
- Users value the **easy integration** of Asterisk, considering it a solid foundation for any PBX solution.
- Users value the **time efficiency** of Asterisk, as it automates processes and optimizes call management seamlessly.

**Cons:**

- Users find Asterisk's setup **complex and demanding** , requiring significant technical skill for optimal performance.
- Users find the **limited customer service support** challenging, noting the complexity and need for technical knowledge.
- Users find Asterisk's interface **difficult to navigate** , requiring significant technical knowledge and limited support for assistance.
- Users find **difficult settings management** in Asterisk requires technical knowledge and offers limited support, complicating administration.
- Users find the **login issues** cumbersome as they must log into Asterisk separately from their CRM.

#### What Are Recent G2 Reviews of Asterisk?

**"[Rugged Dialer That Gels Seamlessly with Any CRM](https://www.g2.com/survey_responses/asterisk-review-12371322)"**

**Rating:** 4.5/5.0 stars
*— Sathyanarayanan A.*

[Read full review](https://www.g2.com/survey_responses/asterisk-review-12371322)

---

**"[Pilar of Telephony](https://www.g2.com/survey_responses/asterisk-review-11757768)"**

**Rating:** 5.0/5.0 stars
*— Jose S.*

[Read full review](https://www.g2.com/survey_responses/asterisk-review-11757768)

---


#### What Are G2 Users Discussing About Asterisk?

- [What is Asterisk used for?](https://www.g2.com/discussions/what-is-asterisk-used-for)
- [Can Asterisk run on Windows?](https://www.g2.com/discussions/can-asterisk-run-on-windows)
- [What does it mean when you get a call from Asterisk?](https://www.g2.com/discussions/what-does-it-mean-when-you-get-a-call-from-asterisk)
- [How do you make an asterisk?](https://www.g2.com/discussions/how-do-you-make-an-asterisk)
- [What can Asterisk do?](https://www.g2.com/discussions/what-can-asterisk-do)

### 8. [MiVoice Connect](https://www.g2.com/products/mivoice-connect/reviews)
MiVoice Connect is an on-site business phone system that unifies communication and collaboration tools into a single, user-friendly interface. It enables users to effortlessly locate contacts, verify their availability, and connect via phone, instant messaging, video, desktop sharing, or conference calls without the need to open multiple applications or windows. Key Features and Functionality: - Unified Communications Client: Offers a consistent user experience across devices, allowing seamless transitions between desk phones, softphones, and mobile applications without requiring a VPN for remote access. - Advanced Integrations: Supports numerous applications and plug-ins that enhance system utility, such as merging call records with customer data to improve service efficiency, identify sales trends, and optimize staffing. - Comprehensive Contact Center Solutions: Provides multichannel skills-based routing, integrated self-service IVR, real-time dashboards, and outbound campaign management to enhance customer interactions. - Flexible Deployment Options: Designed for cloud, on-site, and hybrid deployments, accommodating various business needs and infrastructures. Primary Value and User Solutions: MiVoice Connect streamlines enterprise communication by consolidating various tools into a single platform, enhancing productivity and collaboration. Its intuitive interface and seamless device integration reduce complexity, while advanced features like multichannel contact center capabilities and robust integrations address diverse business communication needs. Additionally, its reputation for cost efficiency and ease of administration ensures a low total cost of ownership, making it a valuable solution for businesses seeking effective and scalable communication systems.


**Average Rating:** 4.2/5.0
**Total Reviews:** 62
**How Do G2 Users Rate MiVoice Connect?**

- **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.2/10 (Category avg: 9.1/10)
- **VOiP Number:** 10.0/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.4/10 (Category avg: 8.6/10)

**Who Is the Company Behind MiVoice Connect?**

- **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9)
- **Year Founded:** 1972
- **HQ Location:** Kanata, Ontario
- **Twitter:** @Mitel (22,451 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/4924/ (4,011 employees on LinkedIn®)
- **Total Revenue (USD mm):** $1,300

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services
- **Company Size:** 52% Mid-Market, 48% Small-Business


#### What Are MiVoice Connect's Pros and Cons?

**Pros:**

- Reliability (1 reviews)

**Cons:**

- Lack of Intuitiveness (1 reviews)


### What Do G2 Reviewers Say About MiVoice Connect?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **reliability** of MiVoice Connect, effectively managing nuisance calls through power routing to voicemail.

**Cons:**

- Users find the **lack of intuitiveness** in MiVoice Connect challenging, making the functionality hard to navigate.

#### What Are Recent G2 Reviews of MiVoice Connect?

**"[Useful integration for desktop control of VOIP phone line.](https://www.g2.com/survey_responses/mivoice-connect-review-9901247)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Museums and Institutions*

[Read full review](https://www.g2.com/survey_responses/mivoice-connect-review-9901247)

---

**"[good experiance](https://www.g2.com/survey_responses/mivoice-connect-review-9102158)"**

**Rating:** 5.0/5.0 stars
*— Milan K.*

[Read full review](https://www.g2.com/survey_responses/mivoice-connect-review-9102158)

---


#### What Are G2 Users Discussing About MiVoice Connect?

- [What is MiVoice Connect used for?](https://www.g2.com/discussions/what-is-mivoice-connect-used-for)
- [How do you use a Mitel connect softphone?](https://www.g2.com/discussions/how-do-you-use-a-mitel-connect-softphone)
- [How do I share my screen with Mitel connect?](https://www.g2.com/discussions/mivoice-connect-how-do-i-share-my-screen-with-mitel-connect)
- [What is MiCloud connect?](https://www.g2.com/discussions/mivoice-connect-what-is-micloud-connect)
- [What is Mitel connect?](https://www.g2.com/discussions/what-is-mitel-connect)

### 9. [Cradle.io](https://www.g2.com/products/cradle-io/reviews)
Calls that log themselves. The cloud phone system for accounting firms in Australia, New Zealand and the UK. Caller ID, click-to-call and AI summaries that write back into FYI, Xero Practice Manager and HubSpot — so your team takes calls from any device and stops paying twice for the same admin.


**Average Rating:** 5.0/5.0
**Total Reviews:** 11
**How Do G2 Users Rate Cradle.io?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.8/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.7/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10)

**Who Is the Company Behind Cradle.io?**

- **Seller:** [Cradle Limited](https://www.g2.com/sellers/cradle-limited)
- **Year Founded:** 2016
- **HQ Location:** Auckland, New Zealand
- **Twitter:** @letscradlenz (89 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/15180145/ (4 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 73% Small-Business, 27% Mid-Market



#### What Are Recent G2 Reviews of Cradle.io?

**"[Great cloud based phone solution ](https://www.g2.com/survey_responses/cradle-io-review-3544266)"**

**Rating:** 4.5/5.0 stars
*— Stuart W.*

[Read full review](https://www.g2.com/survey_responses/cradle-io-review-3544266)

---

**"[Fantastic onboarding and user experience](https://www.g2.com/survey_responses/cradle-io-review-3329055)"**

**Rating:** 5.0/5.0 stars
*— Aaron C.*

[Read full review](https://www.g2.com/survey_responses/cradle-io-review-3329055)

---


#### What Are G2 Users Discussing About Cradle.io?

- [What is Cradle.io used for?](https://www.g2.com/discussions/what-is-cradle-io-used-for)

### 10. [Loop Communications](https://www.g2.com/products/loop-communications/reviews)
At Loop Communications, our core focus is to provide hosted business phone systems to small businesses and mid-sized companies. We've built an enterprise-class, cloud-based business phone system that works around your needs rather than the limitations of antiquated hardware or constraining policies. Our customers save an average of 40 to 60 percent per month over a traditional landline, as Loop charges just $17 per month for an extension. No matter how many extensions or where they may be, each extension is only $17 per month. You pay the same price regardless of how many calls are made or received, or how many features you use or ignore. The industry average is to lock customers into three-year contracts. At Loop, we believe it’s wrong to stifle your growth or shackle you to bad customer service with a long-term contract. We make your life easy by providing great service so that you never have to worry. We don’t trap you or trick you because we work hard every day to make sure you want to stay. We treat our customers as partners, and it shows. We take the time up front to understand and evaluate a customer’s environment to ensure the most successful implementation. We are dedicated to answering every question, helping with every step of a transition, and considering every detail from the customer’s perspective.


**Average Rating:** 4.8/5.0
**Total Reviews:** 104
**How Do G2 Users Rate Loop Communications?**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.4/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.3/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.6/10 (Category avg: 8.6/10)

**Who Is the Company Behind Loop Communications?**

- **Seller:** [Loop Communications](https://www.g2.com/sellers/loop-communications)
- **Year Founded:** 2009
- **HQ Location:** Charlotte, NC
- **Twitter:** @LoopPhone (208 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5324946/ (25 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Office Manager
- **Top Industries:** Insurance, Medical Practice
- **Company Size:** 68% Small-Business, 31% Mid-Market



#### What Are Recent G2 Reviews of Loop Communications?

**"[Quick response times](https://www.g2.com/survey_responses/loop-communications-review-1638403)"**

**Rating:** 5.0/5.0 stars
*— Amanda S.*

[Read full review](https://www.g2.com/survey_responses/loop-communications-review-1638403)

---

**"[We love LOOP!](https://www.g2.com/survey_responses/loop-communications-review-4128766)"**

**Rating:** 5.0/5.0 stars
*— Joelle F.*

[Read full review](https://www.g2.com/survey_responses/loop-communications-review-4128766)

---


#### What Are G2 Users Discussing About Loop Communications?

- [What is your experience with Loop Communications for VoIP solutions, and what challenges have you faced?](https://www.g2.com/discussions/what-is-your-experience-with-loop-communications-for-voip-solutions-and-what-challenges-have-you-faced)
- [What is Loop Communications used for?](https://www.g2.com/discussions/what-is-loop-communications-used-for)

### 11. [ITC Cloud](https://www.g2.com/products/itc-cloud/reviews)
As part of In-Telecom, ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. We give you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner. ITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. We take pride in delivering the best customer experience from start to finish and beyond. We make moving to the cloud easy!


**Average Rating:** 4.4/5.0
**Total Reviews:** 19
**How Do G2 Users Rate ITC Cloud?**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10)
- **Phone Calls:** 10.0/10 (Category avg: 9.1/10)
- **VOiP Number:** 8.7/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.3/10 (Category avg: 8.6/10)

**Who Is the Company Behind ITC Cloud?**

- **Seller:** [In-Telecom](https://www.g2.com/sellers/in-telecom)
- **Year Founded:** 2009
- **HQ Location:** Slidell, Louisiana
- **Twitter:** @_intelecom_ (46 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/in-telecom/ (139 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Computer Software
- **Company Size:** 45% Small-Business, 45% Mid-Market


#### What Are ITC Cloud's Pros and Cons?

**Pros:**

- Ease of Use (10 reviews)
- Affordable (5 reviews)
- Efficiency (5 reviews)
- Reliability (5 reviews)
- Remote Work (5 reviews)

**Cons:**

- Poor Connectivity (5 reviews)
- Security Concerns (5 reviews)
- Expensive (4 reviews)
- Internet Dependency (4 reviews)
- Connection Issues (3 reviews)


### What Do G2 Reviewers Say About ITC Cloud?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find ITC Cloud's **ease of use** exceptional, facilitating quick setup and intuitive navigation for all devices.
- Users value the **affordability** of ITC Cloud, making it a perfect choice for small to medium-sized enterprises.
- Users appreciate the **efficiency** of ITC Cloud, which enhances business operations both nationally and internationally.
- Users value the **reliability** of ITC Cloud, enabling seamless data tracking and consistent performance across locations.
- Users value the **flexibility of remote work** with ITC Cloud, enabling collaboration from anywhere on any device.

**Cons:**

- Users often face **poor connectivity** issues, particularly on mobile devices in unreliable network conditions.
- Users express concerns over **security issues** such as data loss, theft, and vulnerabilities affecting their experience.
- Users note that the ITC Cloud can be **expensive** , necessitating careful monitoring to avoid additional billing costs.
- Users face notable **internet dependency issues** , which hinder performance, especially on mobile devices with unreliable connections.
- Users experience **connection issues** on poor networks, impacting functionality and usability, especially on mobile devices.

#### What Are Recent G2 Reviews of ITC Cloud?

**"[Cost-Effective Prospect Outreach with Reliable Data Tracking](https://www.g2.com/survey_responses/itc-cloud-review-12276771)"**

**Rating:** 4.5/5.0 stars
*— Aman S.*

[Read full review](https://www.g2.com/survey_responses/itc-cloud-review-12276771)

---

**"["Cloud Computing Unleashed: A Comprehensive Review of ITC Cloud](https://www.g2.com/survey_responses/itc-cloud-review-7895654)"**

**Rating:** 4.0/5.0 stars
*— Earnest P.*

[Read full review](https://www.g2.com/survey_responses/itc-cloud-review-7895654)

---



### 12. [Ring4](https://www.g2.com/products/ring4/reviews)
Ring4 is a modern phone system in the cloud, enabling remote work for Startups, Freelancers, and SMBs It includes a web console and a mobile app allowing users to have their work line on their personal phone and use the contact center features from anywhere over the internet from their desktop.


**Average Rating:** 4.7/5.0
**Total Reviews:** 20
**How Do G2 Users Rate Ring4?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.0/10 (Category avg: 9.1/10)
- **VOiP Number:** 8.7/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.9/10 (Category avg: 8.6/10)

**Who Is the Company Behind Ring4?**

- **Seller:** [Ring4](https://www.g2.com/sellers/ring4)
- **Year Founded:** 2012
- **HQ Location:** San Francisco, California
- **Twitter:** @Ring4app (494 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2907101/ (3 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Marketing and Advertising
- **Company Size:** 80% Small-Business, 15% Mid-Market



#### What Are Recent G2 Reviews of Ring4?

**"[Stable and inexpensive video conferencing system](https://www.g2.com/survey_responses/ring4-review-4549792)"**

**Rating:** 4.5/5.0 stars
*— Justin W.*

[Read full review](https://www.g2.com/survey_responses/ring4-review-4549792)

---

**"[Solves the painful problem of business communication beautifully](https://www.g2.com/survey_responses/ring4-review-4755595)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Marketing and Advertising*

[Read full review](https://www.g2.com/survey_responses/ring4-review-4755595)

---


#### What Are G2 Users Discussing About Ring4?

- [What is Ring4 used for?](https://www.g2.com/discussions/what-is-ring4-used-for)

### 13. [VoIPstudio](https://www.g2.com/products/voipstudio/reviews)
VoIPstudio is a professional-grade VoIP phone service, available at consumer-level pricing. It offers the quality and security guarantees that business customers demand, while delivering innovative features and functionality, flexibility, scalability, and a rich user experience, all backed by a dedicated, omni-channel customer support service. VoIPstudio is based on solid infrastructure and designed to enable flexible yet secure connections between users. VoIPstudio instantly enables businesses to be more productive, without the expense of buying and managing an expensive on-site telephone system. All our business VoIP solutions and features are delivered at a fraction of the standard PBX price. VoIPstudio has been optimised to be multisite, multi-country and with distributed hosting in the cloud, providing the responsiveness and reliability that enterprise customers need. As a result, it is also highly scalable, and is suitable for single users, all the way up to companies with hundreds of extensions. Learn about our review policy: https://voipstudio.com/review-transparency-policy/


**Average Rating:** 4.5/5.0
**Total Reviews:** 134
**How Do G2 Users Rate VoIPstudio?**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.3/10 (Category avg: 9.1/10)
- **VOiP Number:** 8.9/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.6/10 (Category avg: 8.6/10)

**Who Is the Company Behind VoIPstudio?**

- **Seller:** [VoIPstudio](https://www.g2.com/sellers/voipstudio)
- **Year Founded:** 2009
- **HQ Location:** London, London
- **Twitter:** @VoIPstudio (155 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/voipstudio-com (20 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Director
- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 78% Small-Business, 20% Mid-Market


#### What Are VoIPstudio's Pros and Cons?

**Pros:**

- Affordable (2 reviews)
- Customer Service (2 reviews)
- Ease of Use (2 reviews)
- VoIP Services (2 reviews)
- Chat Feature (1 reviews)

**Cons:**

- Call Issues (1 reviews)
- Complex Processes (1 reviews)
- Customer Service (1 reviews)
- Unethical Sales (1 reviews)


### What Do G2 Reviewers Say About VoIPstudio?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **affordability** of VoIPstudio, noting low setup and monthly fees for excellent service.
- Users commend the **responsive customer service** of VoIPstudio, appreciating their excellent support during any issues.
- Users love the **simplicity and ease of use** of VoIPstudio, making it a standout choice for communication.
- Users value the **excellent customer support** and the seamless call experience with VoIPstudio's services.
- Users find the **chat feature** on VoIPstudio excellent for receiving timely tech and customer support.

**Cons:**

- Users experience **call connection issues** when the app is left open too long, requiring frequent restarts.
- Users desire a **more user-friendly mobile app** , preferring direct country code dialing over a selection list.
- Users report **hostile customer service** , with staff unable to comprehend basic business inquiries, discouraging potential use.
- Users report experiencing **hostile customer service** that lacks basic business understanding, discouraging them from using VoIPstudio.

#### What Are Recent G2 Reviews of VoIPstudio?

**"[Excellent Tech Support and Easy to Use App (iPhone)](https://www.g2.com/survey_responses/voipstudio-review-11652426)"**

**Rating:** 4.0/5.0 stars
*— Marcus S.*

[Read full review](https://www.g2.com/survey_responses/voipstudio-review-11652426)

---

**"[Cheap and low hassle VoIP service](https://www.g2.com/survey_responses/voipstudio-review-11535419)"**

**Rating:** 4.5/5.0 stars
*— Christopher T.*

[Read full review](https://www.g2.com/survey_responses/voipstudio-review-11535419)

---


#### What Are G2 Users Discussing About VoIPstudio?

- [Is VoIPstudio a good business VoIP phone service?](https://www.g2.com/discussions/is-voipstudio-a-good-business-voip-phone-service) - 1 comment, 2 upvotes

### 14. [Truecaller for Business](https://www.g2.com/products/truecaller-truecaller-for-business/reviews)
Truecaller’s Verified Business Caller ID enables businesses to maintain their brand identity when reaching out to customers via calls. They can build their customer communication around trust, context, and credibility, by displaying their business caller ID more authentically with verification badges, a tamper-proof presentation of their brand name and logo, and a green screen. Moreover, businesses can add call reason to make their communication more purposeful and life easier for customers. The solution helps businesses to maintain their brand reputation by negating the activities of scammers, who exploit the absence of a verified business caller ID to incessantly spam customers. When customers see the green verified screen, they get positive reassurance that the person calling them is a genuine business representative and not an imposter. This way businesses don’t miss out on opportunities as they can connect with customers in the right way and for the right reasons. With Truecaller Verified Business Caller ID, businesses can improve their call efficiency, manage their business numbers, and get deeper insights into campaigns. That being said, our spam algorithms continue to work in the same way and the Truecaller global community of over 270 million active users has the democratic leverage to mark the calls as spam, even if they carry a verified badge and Caller ID. For companies looking to become a Verified Business to create trust and safety in your brand or service, visit business.truecaller.com.


**Average Rating:** 4.4/5.0
**Total Reviews:** 23
**How Do G2 Users Rate Truecaller for Business?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.5/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.1/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.9/10 (Category avg: 8.6/10)

**Who Is the Company Behind Truecaller for Business?**

- **Seller:** [Truecaller](https://www.g2.com/sellers/truecaller)
- **Year Founded:** 2009
- **HQ Location:** Norrmalm, Stockholm County, SE
- **Twitter:** @BizTruecaller (12,523 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/showcase/truecaller-for-business/

**Who Uses This Product?**
- **Top Industries:** Staffing and Recruiting, Information Technology and Services
- **Company Size:** 42% Mid-Market, 33% Small-Business



#### What Are Recent G2 Reviews of Truecaller for Business?

**"[My truecaller review](https://www.g2.com/survey_responses/truecaller-for-business-review-8598096)"**

**Rating:** 5.0/5.0 stars
*— Santhosh L.*

[Read full review](https://www.g2.com/survey_responses/truecaller-for-business-review-8598096)

---

**"[Best Spam Catcher](https://www.g2.com/survey_responses/truecaller-for-business-review-8547775)"**

**Rating:** 4.5/5.0 stars
*— Manoj K.*

[Read full review](https://www.g2.com/survey_responses/truecaller-for-business-review-8547775)

---



### 15. [Phone.com](https://www.g2.com/products/phone-com/reviews)
Phone.com is the modern, work-from-anywhere solution for today’s agile, mobile, and always-on entrepreneurs and growing businesses. Looking for a business communications service to keep you connected from anywhere on any device? Phone.com offers all of the modern features of a big-enterprise phone system but is affordable and easy to use for entrepreneurs and growing businesses. In just minutes, you can take your business to the next level. The Phone.com solution includes advanced business phone features your growing business needs to serve your customers effectively and professionally. Big business features keep even the smallest business sounding large to potential customers. Advanced call handling options enhance your company image, and mobility features keep you connected anytime, anywhere with colleagues, customers, and partners whether you’re in the office or on the go.


**Average Rating:** 3.4/5.0
**Total Reviews:** 31
**How Do G2 Users Rate Phone.com?**

- **Has the product been a good partner in doing business?:** 7.2/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.1/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.0/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.8/10 (Category avg: 8.6/10)

**Who Is the Company Behind Phone.com?**

- **Seller:** [Phone.com](https://www.g2.com/sellers/phone-com)
- **Year Founded:** 2008
- **HQ Location:** New York, US
- **Twitter:** @phonedotcom (4,712 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/15839/ (582 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 74% Small-Business, 18% Mid-Market


#### What Are Phone.com's Pros and Cons?

**Pros:**

- Business Tools (2 reviews)
- Customer Service (2 reviews)
- Customer Support (2 reviews)
- Helpful (2 reviews)
- User Interface (2 reviews)

**Cons:**

- Call Connectivity Issues (1 reviews)
- Call Drops (1 reviews)
- Internet Dependency (1 reviews)
- Meeting Issues (1 reviews)
- Meeting Management (1 reviews)


### What Do G2 Reviewers Say About Phone.com?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **excellent customer support** from Phone.com, making it easy to set up their business phone.
- Users commend the **excellent customer service** at Phone.com, highlighting prompt and knowledgeable support during setup.
- Users praise the **excellent customer support** at Phone.com, highlighting seamless setups and knowledgeable staff like Juan.
- Users find the **outstanding customer support** essential for a smooth transition to Phone.com, particularly praising Juan's assistance.
- Users appreciate the **user-friendly interface** of Phone.com, which enhances communication efficiency with its flexibility.

**Cons:**

- Users experience significant **call connectivity issues** , making the overall functionality and usability of Phone.com challenging.
- Users report significant issues with **call drops** , rendering the service unreliable and frustrating for business needs.
- Users face **internet dependency issues** with Phone.com, making essential functions unreliable and frustrating for businesses.
- Users express frustration with **meeting issues** as the app complicates connectivity and essential functions.
- Users find the **meeting management challenging** due to app download requirements and multiple functional issues.

#### What Are Recent G2 Reviews of Phone.com?

**"[Very easy to get set up. Customer rep was friendly and very helpful and patient.](https://www.g2.com/survey_responses/phone-com-review-11372456)"**

**Rating:** 5.0/5.0 stars
*— Kevin D.*

[Read full review](https://www.g2.com/survey_responses/phone-com-review-11372456)

---

**"[Excellent Customer Support and Amazing technology](https://www.g2.com/survey_responses/phone-com-review-10992931)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Transportation/Trucking/Railroad*

[Read full review](https://www.g2.com/survey_responses/phone-com-review-10992931)

---


#### What Are G2 Users Discussing About Phone.com?

- [Does phone com have call waiting?](https://www.g2.com/discussions/does-phone-com-have-call-waiting)
- [Is Phonecom legit?](https://www.g2.com/discussions/is-phonecom-legit) - 1 comment
- [Does phone com have an app?](https://www.g2.com/discussions/does-phone-com-have-an-app)
- [How do you use phone com?](https://www.g2.com/discussions/how-do-you-use-phone-com)

### 16. [Vitel Global Cloud PBX](https://www.g2.com/products/vitel-global-cloud-pbx/reviews)
Vitel Global Cloud PBX is an AI-powered, cloud-based business phone system designed to enhance communication efficiency for organizations of all sizes. By integrating voice, video, messaging, and analytics into a unified platform, it enables seamless collaboration and improved customer engagement. This solution replaces traditional PBX setups with a scalable and reliable infrastructure, ensuring crystal-clear calls and real-time insights accessible from desktop, web, or mobile devices. Key Features and Functionality: - HD Voice & Video Calling: Provides high-definition clarity for both internal and external communications. - Cloud PBX with Auto-Attendant and Smart Routing: Manages incoming calls efficiently using intuitive IVR systems and team extensions. - AI Call Summaries, Transcripts & Sentiment Detection: Generates accurate, shareable transcripts and analyzes call sentiment to enhance communication strategies. - Multi-Device Applications: Ensures seamless connectivity across iOS, Android, Windows, and macOS platforms. - Voicemail-to-Email Delivery: Allows users to receive and review voicemails directly in their email inboxes. - SIP Trunking with Global Number Access: Supports local and international numbers in over 100 countries, facilitating global connectivity. - Team Messaging and Collaboration Tools: Offers secure chat and file-sharing features to simplify internal coordination. - AI-Powered Analytics Dashboard: Provides real-time and historical reports to track performance and customer trends. - CRM and Helpdesk Integrations: Seamlessly integrates with platforms like Salesforce, HubSpot, Zoho, and Microsoft Dynamics. - Guaranteed Uptime SLA: Ensures uninterrupted communication with a 99.99% reliability guarantee. Primary Value and Solutions Provided: Vitel Global Cloud PBX addresses the need for a modern, scalable communication system that supports remote work, enhances customer interactions, and streamlines collaboration across distributed teams. By consolidating various communication channels into a single, AI-driven platform, it reduces telephony infrastructure and operating costs by up to 60%, offers enterprise-grade security, and provides real-time insights to inform business decisions. This solution empowers businesses to connect globally, improve productivity, and maintain a professional communication presence without the complexities of traditional phone systems.


**Average Rating:** 4.2/5.0
**Total Reviews:** 16
**How Do G2 Users Rate Vitel Global Cloud PBX?**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.8/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.4/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.8/10 (Category avg: 8.6/10)

**Who Is the Company Behind Vitel Global Cloud PBX?**

- **Seller:** [Vitel Global Communications](https://www.g2.com/sellers/vitel-global-communications)
- **Year Founded:** 2010
- **HQ Location:** Piscataway, New Jersey
- **Twitter:** @vitel_global (1,245 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2295942 (217 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Staffing and Recruiting
- **Company Size:** 56% Mid-Market, 31% Small-Business


#### What Are Vitel Global Cloud PBX's Pros and Cons?

**Pros:**

- Calling Features (1 reviews)

**Cons:**

- Login Issues (1 reviews)


### What Do G2 Reviewers Say About Vitel Global Cloud PBX?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **effective calling features** of Vitel Global Cloud PBX, simplifying communication and number division.

**Cons:**

- Users often face **login issues** , encountering frequent delays and being unable to access the system.

#### What Are Recent G2 Reviews of Vitel Global Cloud PBX?

**"[Clear, Reliable IP Call Connectivity](https://www.g2.com/survey_responses/vitel-global-cloud-pbx-review-12649672)"**

**Rating:** 5.0/5.0 stars
*— Shiv S.*

[Read full review](https://www.g2.com/survey_responses/vitel-global-cloud-pbx-review-12649672)

---

**"[One of best platform which connects businesses worldwide.](https://www.g2.com/survey_responses/vitel-global-cloud-pbx-review-10508494)"**

**Rating:** 4.5/5.0 stars
*— Mohit  P.*

[Read full review](https://www.g2.com/survey_responses/vitel-global-cloud-pbx-review-10508494)

---


#### What Are G2 Users Discussing About Vitel Global Cloud PBX?

- [What is Vitel Global Cloud PBX used for?](https://www.g2.com/discussions/what-is-vitel-global-cloud-pbx-used-for)

### 17. [Cisco Unified Communications Manager (CallManager)](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews)
Cisco Unified Communications Manager (Unified CM), formerly known as Cisco CallManager, is a comprehensive call-processing system that delivers reliable, secure, and scalable voice and video communications for enterprises. It integrates voice, video, messaging, and mobility services, enabling seamless collaboration across various devices and locations. Key Features and Functionality: - Unified Communications: Provides IP telephony, high-definition video, unified messaging, instant messaging, and presence capabilities, consolidating communication tools into a single platform. - Enhanced Mobility: Supports mobile and remote workers with features that enable productivity from any location, transforming workspaces and attracting top talent. - Scalability: Accommodates organizations of varying sizes, from small businesses to large enterprises with up to 80,000 users, ensuring the solution grows with the organization's needs. - Cloud-Connected Operations: Offers Webex Cloud-Connected UC services, allowing centralized control of operations functions such as upgrades, analytics, and troubleshooting across multiple sites. - Open and Interoperable: Supports industry standards and a broad ecosystem of third-party integrations, facilitating rich collaboration and embedding communication within business applications. - Security and Compliance: Utilizes the latest authentication, encryption, and communication protocols, complying with key industry certifications to secure data and communications across various sectors. Primary Value and Solutions Provided: Cisco Unified Communications Manager addresses the need for a cohesive and efficient communication system within organizations. By integrating various communication services, it simplifies infrastructure, reduces costs, and enhances collaboration among employees, regardless of their location or device. Its scalability ensures that businesses can adapt to growth and changing requirements, while robust security measures protect sensitive information. The solution's flexibility, including cloud-connected options, allows organizations to modernize their communication systems and support a dynamic workforce effectively.


**Average Rating:** 4.4/5.0
**Total Reviews:** 104
**How Do G2 Users Rate Cisco Unified Communications Manager (CallManager)?**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.8/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.1/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.8/10 (Category avg: 8.6/10)

**Who Is the Company Behind Cisco Unified Communications Manager (CallManager)?**

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco (720,366 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®)
- **Ownership:** NASDAQ:CSCO

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Higher Education
- **Company Size:** 49% Mid-Market, 45% Enterprise


#### What Are Cisco Unified Communications Manager (CallManager)'s Pros and Cons?

**Pros:**

- Reliability (3 reviews)
- Video Conferencing (3 reviews)
- Communication (2 reviews)
- Customer Service (2 reviews)
- Messaging Features (2 reviews)

**Cons:**

- Complex Processes (2 reviews)
- Billing Issues (1 reviews)
- High Cost (1 reviews)
- Missing Features (1 reviews)
- Missing Functionality (1 reviews)


### What Do G2 Reviewers Say About Cisco Unified Communications Manager (CallManager)?
*AI-generated summary from verified user reviews*

**Pros:**

- Users highlight the **reliability** of Cisco Unified Communications Manager in enhancing communication and improving customer service efficiency.
- Users commend the **feature-rich video conferencing** capabilities of Cisco Unified Communications Manager for diverse business needs.
- Users value the **effective communication** capabilities of Cisco Unified Communications Manager for enhancing collaboration in closed networks.
- Users commend the **exceptional customer service support** provided by Cisco Unified Communications Manager in their 24/7 operations.
- Users find the **robust messaging features** of CUCM enhance communication and streamline customer service operations effectively.

**Cons:**

- Users find the **complex processes** of CUCM overwhelming, especially with server management and integration challenges.
- Users face challenges due to the **missing internal billing and call detail record interface** , complicating management and tracking.
- Users find the **high cost** of Cisco Unified Communications Manager impractical for small companies with fewer telephone users.
- Users find the **missing internal billing and call detail record interface** a significant drawback for managing communications effectively.
- Users experience a **missing internal billing and call detail record interface** , which hampers tracking and reporting capabilities.

#### What Are Recent G2 Reviews of Cisco Unified Communications Manager (CallManager)?

**"[The Ferrari of Phone Systems](https://www.g2.com/survey_responses/cisco-unified-communications-manager-callmanager-review-8846620)"**

**Rating:** 5.0/5.0 stars
*— Claudia K.*

[Read full review](https://www.g2.com/survey_responses/cisco-unified-communications-manager-callmanager-review-8846620)

---

**"[Excellent Solution with Robust Features](https://www.g2.com/survey_responses/cisco-unified-communications-manager-callmanager-review-12092140)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Education Management*

[Read full review](https://www.g2.com/survey_responses/cisco-unified-communications-manager-callmanager-review-12092140)

---


#### What Are G2 Users Discussing About Cisco Unified Communications Manager (CallManager)?

- [What are the benefits and challenges of using Cisco Unified Communications Manager for enterprise communication?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-cisco-unified-communications-manager-for-enterprise-communication)
- [What is Cisco Unified Communications Manager (CallManager) used for?](https://www.g2.com/discussions/what-is-cisco-unified-communications-manager-callmanager-used-for)
- [What is the latest version of Cisco Call Manager?](https://www.g2.com/discussions/what-is-the-latest-version-of-cisco-call-manager)
- [What is Cisco Unified Communications Manager Express?](https://www.g2.com/discussions/what-is-cisco-unified-communications-manager-express)
- [Is Cisco Call Manager a PBX?](https://www.g2.com/discussions/is-cisco-call-manager-a-pbx)

### 18. [Global Call Forwarding](https://www.g2.com/products/global-call-forwarding/reviews)
Global Call Forwarding provides International Toll Free Numbers and Local Phone Numbers from many of the 195 countries worldwide. Businesses can use our service to receive & make international phone calls from anywhere. Global Call Forwarding is owned and operated by United World Telecom (UWT), founded in 1996. We are headquartered in Delray Beach, Florida, USA. We have thousands of customers across all industries globally. Some of our long-term customers include MoneyGram, SanDisk, Novartis, MongoDB, and Air Arabia. Our service is trusted by thousands of multinational organizations. The business phone numbers that we provide come loaded with free advanced features that you can easily manage through an online interface. We also offer dedicated account management and technical support 24/7. Try Global Call Forwarding free.


**Average Rating:** 5.0/5.0
**Total Reviews:** 17
**How Do G2 Users Rate Global Call Forwarding?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Phone Calls:** 10.0/10 (Category avg: 9.1/10)
- **VOiP Number:** 10.0/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10)

**Who Is the Company Behind Global Call Forwarding?**

- **Seller:** [Global Call Forwarding](https://www.g2.com/sellers/global-call-forwarding)
- **Year Founded:** 1996
- **HQ Location:** Delray Beach, US
- **Twitter:** @forwardcalls (795 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/893791/ (22 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 65% Small-Business, 24% Mid-Market


#### What Are Global Call Forwarding's Pros and Cons?


**Cons:**

- Number Issues (1 reviews)


### What Do G2 Reviewers Say About Global Call Forwarding?
*AI-generated summary from verified user reviews*


**Cons:**

- Users are disappointed by the **lack of number availability** in Kyrgyzstan, limiting their options for local presence.

#### What Are Recent G2 Reviews of Global Call Forwarding?

**"[Great experience with this product and team!](https://www.g2.com/survey_responses/global-call-forwarding-review-7835580)"**

**Rating:** 5.0/5.0 stars
*— Lori L.*

[Read full review](https://www.g2.com/survey_responses/global-call-forwarding-review-7835580)

---

**"[Easy to use platform and efficient customer service](https://www.g2.com/survey_responses/global-call-forwarding-review-8555618)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Information Technology and Services*

[Read full review](https://www.g2.com/survey_responses/global-call-forwarding-review-8555618)

---


#### What Are G2 Users Discussing About Global Call Forwarding?

- [What are call forwarding settings?](https://www.g2.com/discussions/what-are-call-forwarding-settings)
- [Is global call forwarding legit?](https://www.g2.com/discussions/is-global-call-forwarding-legit)
- [How does global call forwarding work?](https://www.g2.com/discussions/how-does-global-call-forwarding-work)
- [What are the features of call forwarding?](https://www.g2.com/discussions/what-are-the-features-of-call-forwarding) - 1 comment

### 19. [Textr Team](https://www.g2.com/products/textr-team/reviews)
Textr Team is a business texting and calling app that allows your team to communicate on one platform across any device. Excellent for sole proprietors, start-ups, and small businesses. Get multiple local numbers from US, Canada, United Kingdom including Toll-Free numbers for your business and bring your team members on board to call, text and more.


**Average Rating:** 4.5/5.0
**Total Reviews:** 70
**How Do G2 Users Rate Textr Team?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.7/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.7/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.6/10 (Category avg: 8.6/10)

**Who Is the Company Behind Textr Team?**

- **Seller:** [Textr](https://www.g2.com/sellers/textr)
- **HQ Location:** Markham, ON
- **Twitter:** @TextrInc (38 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/textr/ (5 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 46% Small-Business, 35% Enterprise


#### What Are Textr Team's Pros and Cons?

**Pros:**

- Affordable (1 reviews)
- Business Tools (1 reviews)
- Call Recording (1 reviews)
- Intuitive (1 reviews)
- Quick Setup (1 reviews)

**Cons:**

- Contact Management (1 reviews)
- Limited Features (1 reviews)
- Voice Quality (1 reviews)


### What Do G2 Reviewers Say About Textr Team?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **affordable pricing** of Textr Team, making it accessible for small businesses and startups.
- Users value the **intuitive unified interface** of Textr Team, enhancing seamless communication across devices for improved productivity.
- Users value the **call recording feature** of Textr Team, enhancing communication efficiency and productivity for teams.
- Users appreciate the **intuitive interface** of Textr Team, making communications seamless and boosting team productivity.
- Users appreciate the **quick setup** of Textr Team, enabling seamless communication across devices for better productivity.

**Cons:**

- Users find that **importing contacts can be challenging** , which may hinder the onboarding experience in Textr Team.
- Users find the **limited features** of Textr Team can hinder functionality and complicate team onboarding.
- Users experience **lagging call quality** with Textr Team, impacting performance despite being on wifi.

#### What Are Recent G2 Reviews of Textr Team?

**"[Fast, easy and transparent sign up](https://www.g2.com/survey_responses/textr-team-review-9134733)"**

**Rating:** 5.0/5.0 stars
*— Rita R.*

[Read full review](https://www.g2.com/survey_responses/textr-team-review-9134733)

---

**"[All-in-One Communication for Teams: Textr Team Simplifies Business](https://www.g2.com/survey_responses/textr-team-review-11509823)"**

**Rating:** 4.5/5.0 stars
*— Aman Kumar M.*

[Read full review](https://www.g2.com/survey_responses/textr-team-review-11509823)

---



### 20. [Sangoma Unified Communications Platform](https://www.g2.com/products/sangoma-unified-communications-platform/reviews)
Sangoma’s Unified Communications (UC) platform is a fully integrated, in-house solution designed to empower businesses with essential communications tools — available in cloud, hybrid, or on-premises deployments. Built on over 40 years of engineering expertise, Sangoma delivers the control, flexibility, and reliability modern organizations need across industries like healthcare, retail, restaurants, education, hospitality, and manufacturing. At the heart of Sangoma’s UC offering is the Innovation Foundry, where continuous R&D drives the evolution of AI communications. This approach delivers rapid, agile improvements to meet the real-world needs of customers and partners. From API integrations and workflow automation to purpose-built vertical solutions, Sangoma ensures that innovation isn't a buzzword — it's built in. - Cloud UCaaS: Easy to deploy and manage, ideal for businesses with limited IT resources - Hybrid UCaaS: Combines the scalability of cloud with the security of on-prem. Designed for high-reliability use cases like healthcare, with local survivability and 4G/5G failover - On-Prem UC: Best for government, education, and municipal sectors seeking full control and traditional telephony functionality Sangoma’s UC platform integrates with Microsoft Teams and CRMs like Salesforce, and can be paired with contact center tools, plug-and-play phones (wired and wireless), headsets, and accessories. It also supports VoIP gateways, Session Border Controllers for secure remote connectivity, and managed security and networking solutions.


**Average Rating:** 4.2/5.0
**Total Reviews:** 240
**How Do G2 Users Rate Sangoma Unified Communications Platform?**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.3/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.1/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.5/10 (Category avg: 8.6/10)

**Who Is the Company Behind Sangoma Unified Communications Platform?**

- **Seller:** [Sangoma](https://www.g2.com/sellers/sangoma)
- **Year Founded:** 1984
- **HQ Location:** Markham, ON
- **Twitter:** @Sangoma (6,562 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/106543/ (604 employees on LinkedIn®)
- **Ownership:** TSX-V:STC

**Who Uses This Product?**
- **Who Uses This:** IT Manager, IT Director
- **Top Industries:** Hospital & Health Care, Financial Services
- **Company Size:** 51% Small-Business, 48% Mid-Market


#### What Are Sangoma Unified Communications Platform's Pros and Cons?

**Pros:**

- Ease of Use (8 reviews)
- Business Tools (4 reviews)
- Reliability (4 reviews)
- Call Quality (3 reviews)
- Communication (3 reviews)

**Cons:**

- Complex Processes (3 reviews)
- Difficult Settings Management (2 reviews)
- Expensive (2 reviews)
- High Cost (2 reviews)
- Lack of Intuitiveness (2 reviews)


### What Do G2 Reviewers Say About Sangoma Unified Communications Platform?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find the **ease of use** in Sangoma Unified Communications Platform enhances productivity and simplifies communication across teams.
- Users value the **wide set of customizable features** in Sangoma, enhancing their in-house communication experience.
- Users value the **reliability** of Sangoma Unified Communications Platform, ensuring seamless communication and enhanced productivity for teams.
- Users value the **reliable call quality** of Sangoma Unified Communications Platform, enhancing their communication experience effectively.
- Users value the **seamless communication integration** of Sangoma, enhancing productivity and collaboration across teams effectively.

**Cons:**

- Users find the **setup process complex** and not beginner-friendly, leading to challenges in configuration and integration.
- Users find **difficult settings management** to be a challenge, especially for those unfamiliar with telephony configurations.
- Users find the **costly licensing and add-ons** of Sangoma Unified Communications Platform to be a significant drawback.
- Users note the **high cost** of Sangoma's system, especially with licenses and add-ons increasing expenses significantly.
- Users find the **lack of intuitiveness** in the Sangoma Unified Communications Platform to hinder their overall experience.

#### What Are Recent G2 Reviews of Sangoma Unified Communications Platform?

**"[Convenient Features and Seamless Customer Support for my Business](https://www.g2.com/survey_responses/sangoma-unified-communications-platform-review-11579937)"**

**Rating:** 5.0/5.0 stars
*— Jordan S.*

[Read full review](https://www.g2.com/survey_responses/sangoma-unified-communications-platform-review-11579937)

---

**"[Sangoma makes it easy](https://www.g2.com/survey_responses/sangoma-unified-communications-platform-review-11579745)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Insurance*

[Read full review](https://www.g2.com/survey_responses/sangoma-unified-communications-platform-review-11579745)

---


#### What Are G2 Users Discussing About Sangoma Unified Communications Platform?

- [What is Switchvox used for?](https://www.g2.com/discussions/what-is-switchvox-used-for)

### 21. [Squaretalk](https://www.g2.com/products/squaretalk/reviews)
Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform integrates various communication channels, including voice calls, WhatsApp Business messaging, and email, allowing teams to engage effectively with their audience. The solution is tailored for businesses of all sizes, offering features that simplify outreach and improve conversion rates without introducing unnecessary complexity or costs. Targeted at sales teams, customer support departments, and businesses looking to expand their communication capabilities, Squaretalk provides a comprehensive suite of tools that caters to diverse use cases. For instance, sales teams can utilize the platform's omnichannel capabilities to reach out to potential clients through their preferred communication methods, while customer support teams can manage inquiries efficiently across multiple channels. The flexibility of Squaretalk makes it an ideal choice for organizations aiming to enhance their customer engagement strategies and improve overall service delivery. Key features of Squaretalk include advanced call-handling capabilities, automated transcripts, and sentiment analysis, which collectively enhance the user experience. The platform's contact management system allows for organized tracking of interactions, ensuring that no lead is overlooked. Customizable workflows enable teams to tailor their processes according to specific business needs, while advanced reporting tools provide insights into performance metrics, helping organizations make data-driven decisions. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. Additionally, the platform prioritizes security with enterprise-grade measures, ensuring that sensitive customer information is protected. One of the standout aspects of Squaretalk is its ability to provide local numbers in over 150 destinations, which helps businesses establish a local presence and build trust with their customers. This feature is particularly beneficial for companies looking to expand their operations globally, as it allows them to connect with international clients in a familiar manner. By leveraging Squaretalk’s capabilities, businesses can not only shorten their sales cycles but also elevate their outreach efforts, ultimately leading to increased customer satisfaction and loyalty.


**Average Rating:** 4.8/5.0
**Total Reviews:** 127
**How Do G2 Users Rate Squaretalk?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10)
- **Phone Calls:** 8.3/10 (Category avg: 9.1/10)
- **VOiP Number:** 10.0/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10)

**Who Is the Company Behind Squaretalk?**

- **Seller:** [Squaretalk](https://www.g2.com/sellers/squaretalk)
- **Company Website:** https://squaretalk.com/
- **Year Founded:** 2014
- **HQ Location:** Jerusalem
- **Twitter:** @SquareTalk (31 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/squaretalk/ (74 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Manager
- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 54% Small-Business, 52% Mid-Market


#### What Are Squaretalk's Pros and Cons?

**Pros:**

- Ease of Use (21 reviews)
- Automation (15 reviews)
- Efficiency (15 reviews)
- Reliability (15 reviews)
- Features (13 reviews)

**Cons:**

- Difficult Setup (4 reviews)
- Limited Features (4 reviews)
- Complex Features (3 reviews)
- Complexity (3 reviews)
- Connection Issues (3 reviews)


### What Do G2 Reviewers Say About Squaretalk?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Squaretalk's **ease of use** invaluable, appreciating seamless integration and a clear, efficient admin dashboard.
- Users value the **automation capabilities** of Squaretalk, enhancing call support efficiency and marketing effectiveness.
- Users value the **efficiency** of Squaretalk, enhancing patient management and improving call center operations with real-time insights.
- Users find Squaretalk to be a **highly reliable solution** for automating call support and SMS marketing effectively.
- Users value the **user-friendly interface** of Squaretalk, combined with its extensive features and seamless integration capabilities.

**Cons:**

- Users find the **difficult setup** process challenging, especially for complex workflows and advanced features requiring more documentation.
- Users note a **lack of advanced features** in Squaretalk, highlighting limited integrations and missing functionality as drawbacks.
- Users find some **complex features** in Squaretalk overwhelming, especially regarding advanced settings and customization options.
- Users find the **complexity of advanced settings** overwhelming, making initial setup and feature navigation challenging.
- Users experience **connection issues** and occasional delays, especially during peak hours, impacting usability at times.

#### What Are Recent G2 Reviews of Squaretalk?

**"[Reliable Call Management for Faster Client Support](https://www.g2.com/survey_responses/squaretalk-review-12993753)"**

**Rating:** 5.0/5.0 stars
*— Anna M.*

[Read full review](https://www.g2.com/survey_responses/squaretalk-review-12993753)

---

**"[Excellent Call Quality and Easy Global Number Provisioning](https://www.g2.com/survey_responses/squaretalk-review-13056976)"**

**Rating:** 5.0/5.0 stars
*— Muhammad A.*

[Read full review](https://www.g2.com/survey_responses/squaretalk-review-13056976)

---


#### What Are G2 Users Discussing About Squaretalk?

- [What is Squaretalk used for?](https://www.g2.com/discussions/what-is-squaretalk-used-for)

### 22. [MiVoice Business](https://www.g2.com/products/mivoice-business/reviews)
The MiVoice Business phone system is designed to meet the needs of businesses from 5 to 65,000 users, whether they have a single site or multi-site networks that span the globe.


**Average Rating:** 4.0/5.0
**Total Reviews:** 75
**How Do G2 Users Rate MiVoice Business?**

- **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 8.8/10)
- **Phone Calls:** 8.9/10 (Category avg: 9.1/10)
- **VOiP Number:** 8.1/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.3/10 (Category avg: 8.6/10)

**Who Is the Company Behind MiVoice Business?**

- **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9)
- **Year Founded:** 1972
- **HQ Location:** Kanata, Ontario
- **Twitter:** @Mitel (22,451 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/4924/ (4,011 employees on LinkedIn®)
- **Total Revenue (USD mm):** $1,300

**Who Uses This Product?**
- **Top Industries:** Insurance, Information Technology and Services
- **Company Size:** 77% Mid-Market, 13% Small-Business



#### What Are Recent G2 Reviews of MiVoice Business?

**"[Excellent communication platform for businesses!](https://www.g2.com/survey_responses/mivoice-business-review-4932791)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Staffing and Recruiting*

[Read full review](https://www.g2.com/survey_responses/mivoice-business-review-4932791)

---

**"[Mitel](https://www.g2.com/survey_responses/mivoice-business-review-6487300)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Telecommunications*

[Read full review](https://www.g2.com/survey_responses/mivoice-business-review-6487300)

---


#### What Are G2 Users Discussing About MiVoice Business?

- [What is MiVoice Business used for?](https://www.g2.com/discussions/what-is-mivoice-business-used-for)

### 23. [Bria](https://www.g2.com/products/bria/reviews)
Bria (formerly X-Lite) is a softphone solution designed to extend the capabilities of your call server, PBX, or VoIP service so you can take calls anywhere on both desktop and mobile devices, and augment your communications with team messaging, HD video conferencing and screen sharing capabilities, hosted by CounterPath. Experience crystal clear audio and HD, 1080p video calls whether in your office or on-the-go; and manage calls easily with intuitive call recording, music on hold, and call transfer functions. Need more collaboration features? Bria Teams includes team messaging, screen sharing, and HD video conferencing with up to 200 participants! Easily talk, chat, meet, and share on any device in one efficient app that syncs calling and messaging history across devices so you're always in the loop. Bria also includes a user-friendly web management portal for centrally setting up calling accounts and team members. Once configured, all users need to do is log in to their apps with their email and password and they're ready to start communicating and collaborating!


**Average Rating:** 4.4/5.0
**Total Reviews:** 62
**How Do G2 Users Rate Bria?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.4/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.3/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.6/10 (Category avg: 8.6/10)

**Who Is the Company Behind Bria?**

- **Seller:** [CounterPath](https://www.g2.com/sellers/counterpath)
- **Year Founded:** 2002
- **HQ Location:** Vancouver, BC
- **Twitter:** @CounterPath (2,016 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/380563/ (27 employees on LinkedIn®)
- **Ownership:** NASDAQ:CPAH

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services
- **Company Size:** 56% Small-Business, 40% Mid-Market


#### What Are Bria's Pros and Cons?

**Pros:**

- Accessibility (1 reviews)
- Affordable (1 reviews)
- Calling Features (1 reviews)
- Call Quality (1 reviews)
- Connectivity (1 reviews)

**Cons:**

- Performance Issues (2 reviews)
- Access Issues (1 reviews)
- Audio Issues (1 reviews)
- Audio Problems (1 reviews)
- Call Drops (1 reviews)


### What Do G2 Reviewers Say About Bria?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate Bria's **flexibility and feature-rich interface** , enabling seamless communication and collaboration for enhanced productivity.
- Users love the **affordable design** of Bria, enjoying a clean, modern workspace without clutter.
- Users enjoy the **convenient calling features** of Bria, enhancing organization and modernizing their workspace.
- Users love the **excellent call quality** of Bria, enhancing their communication experience with clarity and convenience.
- Users value the **seamless VOIP connectivity** of Bria, allowing remote access to work lines via mobile devices.

**Cons:**

- Users experience **performance issues** with Bria, including lags, freezes, sound problems, and frequent app downtime.
- Users find **access issues** with Bria, particularly struggling to shut it off and manage notifications effectively.
- Users report **audio issues** with Bria, leading to call drops and reliability problems for frequent phone interactions.
- Users experience **audio problems** with Bria, including sound issues and frequent call disruptions that hinder communication.
- Users report frequent **call drops and sound issues** , impacting communication reliability for essential phone calls.

#### What Are Recent G2 Reviews of Bria?

**"[BRIA 5: Reliable, Clear Call Quality and an Easy-to-Use Interface](https://www.g2.com/survey_responses/bria-review-12619520)"**

**Rating:** 5.0/5.0 stars
*— Grant S.*

[Read full review](https://www.g2.com/survey_responses/bria-review-12619520)

---

**"[Affordable, Tailored Phone Service That Fits Our Business](https://www.g2.com/survey_responses/bria-review-12695342)"**

**Rating:** 4.5/5.0 stars
*— Bill L.*

[Read full review](https://www.g2.com/survey_responses/bria-review-12695342)

---


#### What Are G2 Users Discussing About Bria?

- [What is Bria used for?](https://www.g2.com/discussions/what-is-bria-used-for) - 1 comment
- [How do you use a Bria phone?](https://www.g2.com/discussions/how-do-you-use-a-bria-phone)
- [What is Bria enterprise?](https://www.g2.com/discussions/what-is-bria-enterprise) - 1 comment
- [How do you use Bria?](https://www.g2.com/discussions/how-do-you-use-bria)
- [What is Bria software?](https://www.g2.com/discussions/what-is-bria-software)

### 24. [Heyo Phone](https://www.g2.com/products/heyo-phone/reviews)
Heyo helps small business owners manage all their customer communication, get more enquiries and grow business right from your phone. Heyo Phone has gained significant traction as a digital phone line for businesses across India with more than 1.5 Million downloads and 100,000 users. Experience seamless customer communication with Heyo Phone’s Smart features - Single Business Phone Number, Auto Call Recording, WhatsApp API, Auto Call Distribution, IVR, Multiple Staff Access, Custom Business Greeting Messages, Voicemail & much more starting at ₹199 per month. Heyo Phone Provides: New virtual business phone number instantly without additional sim or device. Single business number for your business & staff. Assign or remove staff anytime. WhatsApp integration with Heyo virtual phone number for advanced customer interaction. Seamless IVR with Heyo customer communication app. Effective call distribution and voicemail. Parallel ringing for multiple staff members. Call analytics for your staff. Unlimited incoming and outgoing calls. Custom business callers tune to greet your customers professionally. Heyo Phone Features: Single Business Number for You and Your Staff - Get a single phone number with a local DID code, Not only for calls but also for WhatsApp. Your staff can also connect to customers on WhatsApp after downloading Heyo App. Customized Business Caller Tune - Customize your welcome greeting as per your business & sound professional. IVR for Small Business - Most Affordable IVR App to take your business interaction to the next level. Add multiple departments and solve your business queries within no time. Distribute Calls to Staff - Never miss any business calls with automatic call distribution among your Staff. Record and Monitor Staff Calls - Monitor your staff performance regularly with auto call recording for better customer service. Separate Business and Personal Calls - Heyo Phone helps you to keep your personal & business calls separate without additional SIM not only for you but for your staff as well. Voicemail - Heyo Phone offer voicemail without additional cost, Your customer can reach you even after business closing hours Boost Google My Business Rating - Link your GMB profile with Heyo Phone and get more reviews on your GMB profile. Call Analytics - Get a daily call report to your WhatsApp with Heyo Phone App. You can also access your call history and customer database within the App. Smart Business Card - With Heyo Phone, you can get a customized smart business card for easy sharing among your customers. Number Selection - Choose your business number starting with 011, 022, 033, 080 and more. Win more customer trust with local numbers. Missed Call Tracker - Never miss a single customer with Heyo Phones Missed call feature. Easy call back and track the customer easily. Heyo Whatsapp for Business - Integrate Heyo virtual phone number with WhatsApp API for advanced customer interaction. Shared Inbox, Add Multi Staff & Automated Message Templates. Enjoy high-quality voice calls with your customers anywhere anytime with Heyo Phone. All You Need To Know About WhatsApp API Integration with Heyo Phone - WhatsApp API is an all-rounder communication platform similar to WhatsApp Business but with advanced features like automated messages, shared inbox, multi-agent chat, interactive messages, agent transfer, etc., that is designed to meet your business needs. Please note: If your WhatsApp API activation fails, it may be due to not following Meta's guidelines. For assistance, you can contact and write to our support team at connect@heyophone.com. The WhatsApp API integration including Multi-Agent Chat feature allows the admin to assign chats to multiple agents, ensuring efficient and prompt customer responses. This feature provides support by allowing multiple agents to view the chat of a single user, speeding up reply times. With Heyo Phone's WhatsApp API, you can monitor your agents' performance by checking detailed analytics and chat histories. You can also send automated message templates to boost sales and customer communication, with three pre-existing templates available and more customization options coming soon. Heyo Phone offers different plans for WhatsApp API integration - the Heyo Lite Plan at Rs.199/month for 2 users (1 owner and 1 staff) without IVR but with WhatsApp, and the Heyo Pro Plan at Rs.499/month for 5 users (1 owner and 4 staff) with IVR and WhatsApp. While setting up a WhatsApp Business Account (WABA) is free, conversations are billed based on Meta's standard rates, with utility, marketing, and service templates priced at INR 0.308, INR 0.726, and INR 0.29, respectively. You can send unlimited messages within 24 hours of starting a conversation, and each WABA account gets the first 1000 incoming conversations free every month. In order to create a WhatsApp for Business with your Heyo Number, simply tap "Create WhatsApp Business Account" on your main Heyo screen, log in with Facebook, fill in your business details, and complete the creation process. If it fails, you can retry. Once set up, you can easily interact with your customers. Lastly, if you wish to update the "About" section on your business's WhatsApp profile, simply open the Heyo Phone app, go to settings, and select ‘Edit Business Card’. There you can add your business description, autofill website and email details, and choose your business category.


**Average Rating:** 4.4/5.0
**Total Reviews:** 27
**How Do G2 Users Rate Heyo Phone?**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.1/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.0/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.0/10 (Category avg: 8.6/10)

**Who Is the Company Behind Heyo Phone?**

- **Seller:** [Heyophone](https://www.g2.com/sellers/heyophone)
- **HQ Location:** Uttar Pradesh, India
- **LinkedIn® Page:** https://www.linkedin.com/company/heyophone/ (14 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 57% Small-Business, 25% Mid-Market


#### What Are Heyo Phone's Pros and Cons?

**Pros:**

- Calling Features (2 reviews)
- Call Recording (2 reviews)
- Ease of Use (2 reviews)
- Easy Communication (2 reviews)
- Reliability (2 reviews)

**Cons:**

- High Cost (2 reviews)
- Call Issues (1 reviews)
- Complex Processes (1 reviews)
- Customer Service (1 reviews)
- High Pricing (1 reviews)


### What Do G2 Reviewers Say About Heyo Phone?
*AI-generated summary from verified user reviews*

**Pros:**

- Users love the **easy-to-use calling features** of Heyo Phone, enhancing communication and streamlining operations.
- Users value the **call recording feature** of Heyo Phone, enhancing professionalism and strengthening customer relationships.
- Users find the **ease of use** of Heyo Phone enhances their calling experience and improves convenience significantly.
- Users value the **easy communication** features of Heyo Phone, enhancing teamwork and improving customer interactions effortlessly.
- Users appreciate the **reliability** of Heyo Phone, ensuring no missed calls and seamless performance for business communications.

**Cons:**

- Users find the **high cost** of Heyo Phone plans to be a significant drawback, suggesting lower pricing would be beneficial.
- Users consistently face **call issues** with Heyo Phone, experiencing unhelpful support and poor treatment after payment.
- Users find the **customer support process complex** , feeling frustrated by excessive requirements and poor treatment during interactions.
- Users report **unhelpful customer service** , facing poor treatment and unresolved issues after payment, leading to frustration.
- Users find the **plans comparatively high** , making the Heyo Phone less accessible for many potential buyers.

#### What Are Recent G2 Reviews of Heyo Phone?

**"[Great Value for Small Businesses](https://www.g2.com/survey_responses/heyo-phone-review-11184230)"**

**Rating:** 5.0/5.0 stars
*— Ankit A.*

[Read full review](https://www.g2.com/survey_responses/heyo-phone-review-11184230)

---

**"[its an affordable solution for businesses starting from only rupees 199/month.](https://www.g2.com/survey_responses/heyo-phone-review-10291727)"**

**Rating:** 4.5/5.0 stars
*— Jagdish B.*

[Read full review](https://www.g2.com/survey_responses/heyo-phone-review-10291727)

---



### 25. [Unitel Voice](https://www.g2.com/products/unitel-voice/reviews)
Unitel Voice is the business builder's phone system. It lets you run your business from anywhere using any device. Easy to set up and use. Backed by amazing customer support that understands that busy small business owners don't have time for overcomplicated tech. - Built for Business Builders - Run your business from anywhere - Not overcomplicated or overpriced - Amazing USA-Based Support


**Average Rating:** 4.7/5.0
**Total Reviews:** 10
**How Do G2 Users Rate Unitel Voice?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.2/10 (Category avg: 9.1/10)
- **VOiP Number:** 8.7/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 7.8/10 (Category avg: 8.6/10)

**Who Is the Company Behind Unitel Voice?**

- **Seller:** [UniTel Voice](https://www.g2.com/sellers/unitel-voice)
- **Year Founded:** 2011
- **HQ Location:** Naperville, US
- **Twitter:** @UniTelVoice (3,282 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/unitel-voice (10 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 90% Small-Business, 10% Mid-Market


#### What Are Unitel Voice's Pros and Cons?

**Pros:**

- Business Tools (1 reviews)
- Convenience (1 reviews)
- Customer Service (1 reviews)
- Customer Support (1 reviews)
- Ease of Use (1 reviews)

**Cons:**

- Lack of Intuitiveness (1 reviews)
- Limited Features (1 reviews)


### What Do G2 Reviewers Say About Unitel Voice?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **outstanding customer service** of Unitel Voice, appreciating the easy setup and support for their business growth.
- Users value the **exceptional customer service** from Unitel Voice, emphasizing the helpfulness and understanding of the support team.
- Users value the **exceptional customer service** of Unitel Voice, appreciating their responsive and knowledgeable support for business needs.
- Users commend the **exceptional customer support** from Unitel Voice, highlighting the kindness and understanding of its representatives.
- Users find Unitel Voice to be **easy to use** , enabling quick learning of the app for their team.

**Cons:**

- Users find the interface of Unitel Voice to be **not intuitive** , limiting exploration and advanced feature access.
- Users find the **limited features** of Unitel Voice insufficient compared to more advanced VoIP options available.

#### What Are Recent G2 Reviews of Unitel Voice?

**"[Effortless Setup and Use—A True Business Partner](https://www.g2.com/survey_responses/unitel-voice-review-12163504)"**

**Rating:** 5.0/5.0 stars
*— Mike H.*

[Read full review](https://www.g2.com/survey_responses/unitel-voice-review-12163504)

---

**"[Affordable, Easy to Use, and Helpful Support](https://www.g2.com/survey_responses/unitel-voice-review-12908583)"**

**Rating:** 5.0/5.0 stars
*— Valerie R.*

[Read full review](https://www.g2.com/survey_responses/unitel-voice-review-12908583)

---




## What Is VoIP Providers?

[Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity)

## What Software Categories Are Similar to VoIP Providers?

- [Contact Center Software](https://www.g2.com/categories/contact-center)
- [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)
- [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)


---

## How Do You Choose the Right VoIP Providers?

### What You Should Know About VoIP Software

### What is VoIP software?

Voice-over-internet protocol, or VoIP, is a communication technology that allows audio and video interaction over the internet. It is a mode of phone transmission that enables internet phone calls using any smart device as opposed to traditional telephone services.

[VoIP](https://www.g2.com/glossary/voip-definition), often pronounced as “vŏy'p” or “V-O-I-P,” is also commonly called voice-over IP. VoIP software enables online calling using digital signals, making it a more cost-effective alternative to traditional phone lines. It includes functions such as automated calls, phone and video calls, call queuing, and screen sharing. VoIP relies on a fast and dependable internet connection, and it can be understood as an “internet telephone" in layman’s terms.

VoIP providers, also known as virtual phone systems, can help companies significantly improve call quality and reduce communication costs. VoIP solutions streamline communications and standardize the workflow, enabling companies to make international or overseas audio and video calls without expensive payments. It’s also a more flexible solution that allows employees to communicate long distances when away from their typical office space.

### Who uses VoIP software?

Generally, VoIP calls can be accessed by everyone. Although most people use video calling platforms for personal use, VoIP products are adopted by large corporations. More options are available with advancements in technology and VoIP itself, especially regarding professional solutions for meetings and conferences with ethernet. VoIP software is often used in the following industries: 

- **Customer service:** VoIP services have nearly taken over this industry, with customer service centered on phone lines. It reduces wait time by automatically redirecting calls to available people. It also has live monitoring and data-collecting capabilities, making it ideal for this type of work.
- **Hotel and tourism:** The backbones of this sector are effective communication and 24-hour service. For best customer satisfaction, hotels use VoIP services to assist in managing calls and avoiding congestion on a single line at a time.
- **Healthcare:** Healthcare industries use cloud-based VoIP phone systems to book online consultations with doctors, patient registrations, floor-to-floor communications, inventory management, etc. 
- **Financial institutions:** Besides assisting with encrypted communication and authentication, VoIP allows finance professionals to communicate in real-time with their peers and customers. It also provides its consumers with financial data, news, and evaluations, which is necessary for making informed investment decisions.
- **Manufacturing:** Manufacturing includes a variety of fields such as finance, accounting, sales, and warehouse, making it an industry for VoIP networks. Employees benefit significantly from VoIP software features like instant messaging, video conferencing, file sharing, advanced voice call management, etc., which enable effective telecommunication and collaboration. 

### What types of VoIP software exist?

Five types of VoIP services are available in the market for interested buyers. 

- **Residential VoIP services:** The landline phone is linked to a Wi-Fi modem via an adapter to make and receive internet calls. Charges are set according to different plans. Example: VoIP.com and Lingo.
- **Device-based VoIP services:** To make free calls within the United States involves purchasing a VoIP device from a service provider and connecting it to an already-owned device. This removes the requirement for equipment other than a conventional landline phone and a monthly fee. Example: MagicJack and Ooma.
- **Software-based VoIP services:** This is the most commonly used VoIP service. It requires a web-based application online or installed PC software. It’s then used via the computer's audio input and output devices. Example: Skype and Zoom.
- [Mobile VoIP services](https://www.g2.com/categories/voip/f/voip-number) **:** Mobile VoIP is an application installed on mobile phones, allowing call access from anywhere with a reliable internet connection. Example: WhatsApp and Google Hangouts
- **Business VoIP services:** The two VoIP choices for businesses are on-premises and cloud-based. Both offer far more cost-effective communication options than traditional landlines and have several valuable features. These include video and audio conferencing services, screen-sharing, interactive voice response, automated attendants, call queues, and call reports. These often expandable features come with comprehensive technical assistance.

### What are the benefits of VoIP software?

- **Cost-effective:** An important advantage of VoIP technology is its low-cost hardware and software. This also decreases the need to buy more smartphones and or other gadgets.
- **Reliable:** While traditional or regular phone systems can be prone to failures, [unified communication systems (UCaas)](https://www.g2.com/categories/ucaas-platforms) are often backed by multiple data centers, preventing an outage. Even if a business has issues with its internet connection, incoming calls can always be routed to mobile devices, even if the power or internet connection fails.
- **Flexibility:** Users of VoIP systems can add and remove phone lines as required, and unlike traditional landline phone systems, removing or adding VoIP lines requires little effort and time.
- **Integration:** IP phone systems integrate seamlessly with several existing business platforms. Many VoIP systems, for example, integrate with [customer relationship management (CRM)](https://www.g2.com/glossary/crm-definition) tools, benefitting both large and small enterprises. Businesses can reap the benefits of VoIP software without modifying current applications or IT infrastructure.
- [Remote access:](https://www.g2.com/glossary/remote-access-definition) VoIP makes calling from anywhere using any device possible. This is becoming more important with remote work. Every user in the VoIP system has a unique [VoIP number](https://www.g2.com/categories/voip/f/voip-number) assigned to them. Using this number, the user can place and receive calls in the office or from home. VoIP software can be used on any mobile device, including phones and laptops across Apple and Microsoft.
- **Advanced features and settings:** VoIP can offer premium company management services such as auto attendants, [call recording](https://www.g2.com/glossary/call-recording-definition), and call queuing. With custom VoIP services, companies can design a system to match their needs. 

### What are the challenges with VoIP software?

- **Network dependency:** VoIP tools require a reliable network infrastructure for successful integration. VoIP relies on an internet connection to exchange voice data packets, and network failures can significantly impact call quality and reliability. Businesses should assess the stability of their network infrastructure and identify potential bottlenecks such as insufficient bandwidth, network overload, or unreliable connections. ** **
- **Bandwidth and internet connection:** Insufficient bandwidth or inconsistent internet access while using VoIP solutions leads to poor phone service, failed calls, and latency issues. Working with an internet service provider (ISP) that provides dedicated bandwidth or employing traffic prioritization techniques such as quality of service (QoS) can enhance VoIP speed.
- **Security and firewall configuration:** VoIP deployments are prone to eavesdropping, toll fraud, denial-of-service attacks, and other security issues. Robust security strategies such as [encryption](https://www.g2.com/articles/what-is-encryption) protocols, firewalls, and intrusion detection systems must be implemented to protect VoIP networks. Since configuring these can be challenging, businesses must work with IT specialists or VoIP service providers to ensure correct firewall settings and security best practices are implemented.
- **Power supply and backup:** Unlike traditional private branch exchange (PBX), VoIP requires a consistent power source. Power outages can render VoIP systems inoperable, causing communication routes to be disrupted and company operations to suffer. Power outages can be reduced by deploying uninterruptible power supply (UPS) devices or backup power generators. Furthermore, organizations should consider establishing [failover](https://www.g2.com/articles/failover) solutions, such as automated call routing to mobile devices or alternate sites, to ensure ongoing availability during power outages.
- **Staff training and user adoption:** Effective training and user acceptance approaches are essential when adopting a new communication system. Employees may be inexperienced with VoIP systems instead of traditional phone systems, resulting in reluctance or difficulties adapting to the latest technology. In addition, due to protocol differences, data formats, or compatibility issues, integrating VoIP systems with existing corporate applications may be problematic. Provide substantial training sessions, user manuals, and regular assistance to employees using VoIP solutions. 

### What are the common features of VoIP software?

VoIP provides a variety of features that facilitate communication. While specific features differ between providers and plans, the following are some common features found within UCaaS platforms and VoIP:

- **Phone calls:** VoIP telephony allows users to place phone calls online. As a result, organizations can benefit from a low-cost, dependable, and portable solution. Internet calls are ideal for businesses with remote or field employees.
- [Instant messaging](https://www.g2.com/categories/voip/f/instant-messaging) **:** Users of VoIP software can send and receive instant messages over the internet, which benefits customer support and internal communication. Employees can discuss an action item or touch base informally via texting, improving cooperation, productivity, and team engagement.
- [Screen sharing](https://www.g2.com/categories/voip/f/screen-sharing) **:** VoIP software allows users to share screens in real-time, saving time and increasing productivity. Screen sharing is often used for collaboration and presentations, which is helpful for hybrid and remote workers.
- **Call monitoring:** VoIP software allows businesses to monitor, record, and track calls, helping companies simplify customer service and enhance performance.
- **Caller ID:** VoIP service providers display the name and phone number of incoming callers, allowing users to see who is calling.
- [Video conferencing](https://www.g2.com/glossary/video-conferencing-definition) **:** Users can utilize VoIP software to make video calls via the Internet, which can lower operational and travel expenses by eliminating the need to travel for meetings. Video conferencing also benefits users by boosting distant worker engagement and cooperation.
- **Desk-to-desk calls:** VoIP software enables users to contact one another through mobile phones and landlines. This helps maintain communication flow, which is important when multiple users handle a single call. For example, a call center would benefit from VoIP technology as transferring customers on time would be much easier. 
- [Conference calls](https://www.g2.com/articles/conference-call) **:** Users can host conference calls – which enables multiple users to make phone or video calls over the internet at once. This is essential for team collaboration and communication with remote workers.
- [VoIP phone number](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2144) **:** VoIP telephony offers users a unique phone number that can be dialed anywhere. Unique numbers are great for businesses that don’t have a landline but want to have a number that reflects their location.

Many VoIP providers will also offer the following features: 

- [VoIP providers with software pairing capabilities](https://www.g2.com/categories/voip/f/software-pairing)
- [VoIP providers with automated attendant capabilities](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2143)
- [VoIP providers with browser extension capabilities](https://www.g2.com/categories/voip/f/browser-extension)
- [VoIP providers with hold music capabilities](https://www.g2.com/categories/voip/f/hold-music)
- [VoIP providers with individual download capabilities](https://www.g2.com/categories/voip/f/individual-download)

### VoIP software pricing

A VoIP phone system typically costs between $25 and $35 per line monthly. Call recording, toll-free lines, and equipment rentals are optional extras. 

These expenses can be divided into "recurring" and "one-time" charges. Subscription fees and per-user or per-line prices are the most common recurring expenses, whereas setup and equipment costs are often one-time expenses.

Call forwarding, voicemail, and domestic calling are common VoIP features included in the standard subscription rates. It is expected to have unlimited outgoing and receiving calls across the country.

Advanced features such as CRM integration, complex analytics, unlimited calling, international calls, and premium customer support will entail extra charges. Defining and budgeting for the fundamental components of business operations is critical.

### How to choose the best VoIP software?

When purchasing a VoIP solution, it is crucial to determine if an on-premises or cloud-based solution is better suited for the business. Cloud-based or hosted VoIP software typically requires no additional hardware and delivers calls to phones installed at the business, but it comes with a higher monthly cost than onsite VoIP options. Furthermore, most cloud-based VoIP products offer mobile applications that integrate with business phones, allowing users to make and receive calls using a data connection while traveling.

On-premises or onsite VoIP systems require supplemental hardware that must be purchased upfront. Still, it can compensate for this by offering a lower monthly cost, additional security, and more flexibility during setup. Onsite VoIP systems need an IP-PBX and a public switched telephone network (PSTN) gateway device to function correctly. The IP-PBX routes calls to the correct phones on the web, while the PSTN gateway device converts calls from the analog voice signals of the PSTN to digital signals for the IP-PBX and back, as necessary.

Whether a company is just starting to explore VoIP software or is looking for a more appropriate solution for their needs, [G2](https://www.g2.com/) can help inform buyers of the market and assist them in selecting the best software product for their business.

#### Requirements gathering (RFI/RFP) for VoIP software

A buyer should assess the needs of their organization when deciding on the kind of VoIP software to purchase. Does the organization already use this kind of software? Is this the first time the organization will be using VoIP software? If that’s the case, buyers must determine how they plan to implement this software and what features the organization will need. 

Some points to consider are:

**Company size **

Buyers will need to ensure that the products they are looking at will suit the size and needs of the organization. Ensuring the product has the appropriate flexibility and scalability to adapt to changing conditions is essential when purchasing software.

**Integration requirements**

Buyers must know which business systems require integration with a new VoIP system beforehand. For example, will the product need to be integrated within existing systems, such as CRM or ERP platforms? Some VoIP products may come with [application programming interfaces (APIs)](https://www.g2.com/glossary/api-definition) for integration with specific software. However, other phone systems do not offer this capability.

#### Compare VoIP software products

**Create a long list**

The first step to finding the perfect software solution is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must-haves or requirements for the buyer. G2.com provides information about the best VoIP software, allowing buyers to filter options and user reviews to help narrow the product list to a more relevant selection.

**Create a short list**

Shortlisting software products is an essential step in buying. While it may be daunting to filter through various products, users can get help by utilizing [G2’s compare](https://www.g2.com/compare) feature. This feature will take products of choice and display them side by side so the buyer can quickly determine which software ticks the essential boxes on the list. 

**Conduct demos**

Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. Buyers should have a business scenario ready to test the product thoroughly. Additionally, buyers should inquire about cost, vendor support, and any concerns about the product.

#### Selection of VoIP software

**Choose a selection team**

VoIP software is efficient and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments (such as IT, management, sales, etc.) and seniority levels to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs. 

**Negotiation**

Once the selection team has narrowed their software picks, it’s time to discuss customization options, pricing, and the type of support the vendor needs. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase. 

**Final decision**

Before making the final decision on a product and moving forward with a purchase, utilizing a free trial and conducting a last demo can give a buyer an additional sense of security and confidence when making a final decision.

### Software and services related to VoIP software

- [Audio conferencing software:](https://www.g2.com/categories/audio-conferencing) Audio conferencing software uses a hosted voice connection for communication. These are valuable tools for huge communication parties since they host conversations among large groups. They also make international calls easier by giving regional dial-in numbers, eliminating the need for international phone plans. 
- [Video conferencing software:](https://www.g2.com/categories/video-conferencing) Video conferencing software allows online communication via audio meetings, video meetings, and seminars with built-in features such as chat, screen sharing, and recording. These applications improve cooperation, save travel costs, and facilitate long-distance or international communication. Employees at all levels of a business can use video conferencing systems to plan or attend virtual meetings with coworkers, corporate partners, or customers – anywhere in the world.
- [Webinar platforms:](https://www.g2.com/categories/webinar) Webinars essentially involve a conductor and an audience. The audience size might range from a small staff training to a large-scale TED lecture. Webinar platforms assist in the creation of presentations that adhere to business brand rules while offering customization. These platforms make it effortless for companies, schools, and other professionals to exchange information and connect with their audiences without being physically present. 
- [Internal communications software:](https://www.g2.com/categories/internal-communications) Internal communications software offers users [instant messaging systems](https://www.g2.com/categories/business-instant-messaging) that enable direct and group conversations within a company. These tools are designed to be simple and accessible, allowing for fast communication among team members. Business messaging technologies make communicating with coworkers as simple as texting friends on social media or via SMS. Most internal communication solutions include emojis and GIF support to encourage genuine and natural workplace discussion. However, some internal communication offerings have recently added limited VoIP functionality to their products for extra channel coverage.

### What are the most reliable VoIP systems for office communications?

Here are some of the most reliable VoIP systems to ensure smooth and consistent office communications:

- [RingEX](https://www.g2.com/products/ringex/reviews) delivers enterprise-grade call quality and unified communications, making it a dependable choice for office teams across locations.
- [Nextiva](https://www.g2.com/products/nextiva/reviews) offers a highly stable VoIP platform with built-in team messaging and call routing tailored for office workflows.
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, AI-powered transcriptions, and seamless integrations to keep office communications efficient and context-aware.
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) provides a reliable cloud phone system with intuitive admin controls, ideal for office teams managing hybrid or remote setups.
- [Ooma Office](https://www.g2.com/products/ooma-office/reviews) designed for small to mid-sized offices, it offers easy setup and consistent call quality without heavy IT requirements.

### What are the top-rated VoIP providers for tech startups?

Here are some of the best VoIP providers tailored to meet the fast-changing needs of tech startups and [small businesses](https://www.g2.com/categories/voip-providers/small-business):

- [OpenPhone](https://www.g2.com/products/openphone/reviews) is built for startups. It offers flexible VoIP features, such as shared numbers and CRM integrations, to streamline team communications.
- [Aircall](https://www.g2.com/products/aircall/reviews) provides scalable VoIP with strong app integrations, making it ideal for sales and support teams in fast-moving tech startups.
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, messaging, and AI-driven transcription tools to help startups stay organized and responsive.
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) offers powerful outbound calling and automation features that empower growth-focused teams to engage users globally.
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) is optimized for customer-facing teams, and it delivers reliable call quality and performance analytics to support startup scaling.

### VoIP software trends

#### 5G networks will become mainstream

5G networks, also known as fifth-generation wide-area wireless networks, have the potential to alter internet connectivity. It improves communication speeds and reaction times while minimizing call jitter and data packet loss during data transfer. As a result, users will have a faster broadband internet connection, lightning-fast surfing speeds, and expanded network capabilities.

#### Smart VoIP assistants 

Because of ongoing breakthroughs in language processing, [virtual assistants](https://www.g2.com/glossary/virtual-assistant-definition) are now more intelligent than ever. By automating routine communication chores, VoIP assistants can help users focus on more attention-demanding obligations. In terms of customer service, intelligent assistants can help speed up and increase the quality of conversations. Furthermore, when it comes to internal communications, modern VoIP assistants can record and transcribe meetings on the fly, reducing the time spent on back-office activities.

Reviewed and edited by [Shanti S Nair](https://in.linkedin.com/in/shanti-nair-b75075164)



---
## What Are the Most Common Questions About VoIP Providers?
*AI-generated · Last updated: June  3, 2026*
### Cheapest business voip providers that are still decent for customer support lines
Based on G2 reviews, several voip providers in this category are commonly mentioned for handling business calls, routing, voicemail, and support needs.

- [Nextiva](https://www.g2.com/products/nextiva) — call routing and voicemail management.
- [RingEX](https://www.g2.com/products/ringex) — support workflows with familiar apps.
- [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone) — centralized calling for remote teams.
- [8x8 Work](https://www.g2.com/products/8x8-work) — mobile and desktop business calling.


### Looking for a voip provider that works great with Microsoft Teams, which ones are actually good
According to verified users, Microsoft Teams compatibility comes up most often around call access inside familiar workflows, easier adoption, and less app switching. Reviews mention RingEX working with Microsoft Teams so users can place and receive calls inside tools they already use. Some Webex Calling and 8x8 Work reviews also mention Teams-related compatibility or comparisons, but the strongest recent theme is that integrations reduce training time and help teams keep customer conversations, call handling, and follow-up work more connected. Buyers should also note that some reviews still mention setup complexity, occasional delays, or uneven admin experiences depending on the workflow.


### Top rated voip providers for businesses that need toll free and international calling
Based on G2 reviews, buyers in this category most often mention reliability, clear call quality, remote access, and easier global communication when evaluating providers for toll free and international calling.

- [Nextiva](https://www.g2.com/products/nextiva) — long-distance communication across locations.
- [RingEX](https://www.g2.com/products/ringex) — international calling with unified messaging.
- [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone) — global calling from any device.
- [Webex Calling](https://www.g2.com/products/webex-calling) — international calls with remote flexibility.


### What should buyers look for in voip providers
According to verified users, buyers most often focus on call quality, ease of setup, reliability across desktop and mobile devices, and how well the system supports routing, voicemail, texting, and remote work. Reviews also repeatedly mention the importance of an admin experience that makes it easier to add users, adjust call flows, and manage multiple locations without heavy support needs. For teams with customer-facing workflows, reviewers highlight voicemail transcription, call recording, analytics, and integration with tools like Salesforce, Microsoft Teams, and calendars. Support responsiveness matters too, especially when businesses are replacing legacy phone systems or handling high call volumes across distributed teams.


### What features define modern voip providers
According to verified users, modern voip providers are defined by more than basic calling. Review themes consistently highlight mobile and desktop access, voicemail transcription, call routing, auto attendants, messaging, and centralized administration. Many reviewers also value conference calling, call recording, analytics, and the ability to keep business and personal numbers separate while still answering from any device. Integration is another recurring theme, especially with CRM systems, Microsoft Teams, Salesforce, calendars, and other collaboration tools. More recent reviews also mention AI-assisted call summaries, receptionist features, and automated follow-up support, though setup quality and usability still affect how valuable those advanced capabilities feel in practice.