The G2 on Bandwidth

Bandwidth Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the ease of use of Bandwidth's portal, making administration and information management straightforward and efficient. (16 mentions)

Users appreciate the prompt and accurate customer support from Bandwidth, enhancing their communication experience significantly. (11 mentions)

Users value the exceptional customer service from Bandwidth, noting timely support and comprehensive documentation. (8 mentions)

Users value the helpful support from Bandwidth, enhancing their overall communication experience and satisfaction. (6 mentions)

Users praise the great support from Bandwidth, highlighting timely information and helpful resources for a better experience. (6 mentions)

Users find the complex processes cumbersome, particularly with SMS and multiple login portals complicating their experience. (8 mentions)

Users express frustration with poor customer service, feeling neglected unless they meet high expenditure thresholds. (8 mentions)

Users face significant messaging issues with Bandwidth, citing poor experience, limited logs, and complex setup hurdles. (5 mentions)

Users experience poor customer support with Bandwidth, struggling to get timely assistance when needed. (4 mentions)

Users face time constraints with Bandwidth's restrictive password updates and delayed support, complicating the porting process. (3 mentions)

Users frequently encounter number issues that complicate management and hinder the overall experience with Bandwidth. (1 mentions)

Top Pros or Advantages of Bandwidth

1. Ease of Use

Users praise the ease of use of Bandwidth's portal, making administration and information management straightforward and efficient.

See 16 mentions

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Peter E.

Mid-Market (51-1000 emp.)

4.5/5

"Bandwidth is a solid choice"

What do you like about Bandwidth?

Bandwidth is a true partner. For example, they are proactive about managing our services have notified us when we were approaching capacity and needed

Enterprise (> 1000 emp.)

5.0/5

"User friendly"

What do you like about Bandwidth?

Easy to manage and read all information.

2. Customer Support

Users appreciate the prompt and accurate customer support from Bandwidth, enhancing their communication experience significantly.

See 11 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great partner for communications"

What do you like about Bandwidth?

BW has been a solid partner to help us with our communications needs. Great tools for us to deploy and monitor, support has been prompt and accurate.

Verified User

Mid-Market (51-1000 emp.)

2.5/5

"Hate the way you manage password."

What do you like about Bandwidth?

Your support team is always great to work with.

3. Customer Service

Users value the exceptional customer service from Bandwidth, noting timely support and comprehensive documentation.

See 8 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Great company to work with, needs more Canadian DID enhancements."

What do you like about Bandwidth?

Bandwidth has a great service, and helpful support.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Friendly and Supportive"

What do you like about Bandwidth?

Bandwidth always has first class service. We know we can count on them when we need it.

4. Helpfulness

Users value the helpful support from Bandwidth, enhancing their overall communication experience and satisfaction.

See 6 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great partner for communications"

What do you like about Bandwidth?

BW has been a solid partner to help us with our communications needs. Great tools for us to deploy and monitor, support has been prompt and accurate.

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Great company to work with, needs more Canadian DID enhancements."

What do you like about Bandwidth?

Bandwidth has a great service, and helpful support.

5. Staff Support

Users praise the great support from Bandwidth, highlighting timely information and helpful resources for a better experience.

See 6 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great partner for communications"

What do you like about Bandwidth?

BW has been a solid partner to help us with our communications needs. Great tools for us to deploy and monitor, support has been prompt and accurate.

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Great company to work with, needs more Canadian DID enhancements."

What do you like about Bandwidth?

Bandwidth has a great service, and helpful support.

Top Cons or Disadvantages of Bandwidth

1. Complex Processes

Users find the complex processes cumbersome, particularly with SMS and multiple login portals complicating their experience.

See 8 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"I appreciate how prompt and courteous your support team is with tickets."

What do you dislike about Bandwidth?

You guys did have too many different portals with separate logins, but you might have changed that.

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Great portal and selection of numbers"

What do you dislike about Bandwidth?

Regulatory updates can be a hassle. Difficult to be heard with suggestions for portal changes.

2. Customer Service

Users express frustration with poor customer service, feeling neglected unless they meet high expenditure thresholds.

See 8 mentions

See Related User Reviews

Rizwan K.

Small-Business (50 or fewer emp.)

4.0/5

"bandwidth best Communication Platform"

What do you dislike about Bandwidth?

Limited Brand Recognition : Bandwitdth is less known among startup and Smaller Developers, Complex setup for beginners, Customer support Variability,

Verified User

Small-Business (50 or fewer emp.)

2.0/5

"Started off strong, but it's clear SMB and Local providers are not BW main focus"

What do you dislike about Bandwidth?

Their customer service makes me want to rip out my hair. Their pricing is astronomically high. They don't care about you unless your spend is over

3. Messaging Issues

Users face significant messaging issues with Bandwidth, citing poor experience, limited logs, and complex setup hurdles.

See 5 mentions

See Related User Reviews

Rizwan K.

Small-Business (50 or fewer emp.)

4.0/5

"bandwidth best Communication Platform"

What do you dislike about Bandwidth?

Limited Brand Recognition : Bandwitdth is less known among startup and Smaller Developers, Complex setup for beginners, Customer support Variability,

Verified User

Small-Business (50 or fewer emp.)

0.5/5

"Terrible A2P 10DLC Experience"

What do you dislike about Bandwidth?

The A2P 10DLC experience is the worst experience for messaging in the industry right now.

4. Poor Customer Support

Users experience poor customer support with Bandwidth, struggling to get timely assistance when needed.

See 4 mentions

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Rizwan K.

Small-Business (50 or fewer emp.)

4.0/5

"bandwidth best Communication Platform"

What do you dislike about Bandwidth?

Limited Brand Recognition : Bandwitdth is less known among startup and Smaller Developers, Complex setup for beginners, Customer support Variability,

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Friendly and Supportive"

What do you dislike about Bandwidth?

There's not much I don't like. Any issues I have had in the past Bandwidth was not pulling to put forth the effort to better improve their customer se

5. Time Constraints

Users face time constraints with Bandwidth's restrictive password updates and delayed support, complicating the porting process.

See 3 mentions

See Related User Reviews

Verified User

2.5/5

"Required password updates are too restrictive"

What do you dislike about Bandwidth?

Your required password updates are too restrictive time-wise.One time I got an email that arrived on a Sunday morning and expired before I saw the ema

Verified User

1.0/5

"Bandwidth has become much less user friendly over the last couple of years"

What do you dislike about Bandwidth?

The current employees at Bandwidth do not understand porting and it's been difficult with Bandwidth now outsourcing their employees. They don't seem t

6. Number Issues

Users frequently encounter number issues that complicate management and hinder the overall experience with Bandwidth.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

1.5/5

"Support is horrific! Portal is hard to deal with for Brands/Campaigns."

What do you dislike about Bandwidth?

The portal does not let you search for a Brand. It also times out when you have a lot of Brand pages you have to step through to find the one you are

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Mike M.

Project Manager

Small-Business (50 or fewer emp.)

10/16/2018

"Cloud services"

2.5/5

What do you like best about Bandwidth?

Recently they contracted with new third party and since them caller ID name on inbound calls has been incorrect. They indicate this should be fixed as when they bring on additional secondary and tertiary providers but this doesn't fix the current issue and we've been forced to consider moving client numbers to a different provider for the time being. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

Better communication with clients and more thorough testing before making these large changes Review collected by and hosted on G2.com.

Rizwan K.

mobile app developer

Small-Business (50 or fewer emp.)

10/10/2025

"bandwidth best Communication Platform"

4/5

What do you like best about Bandwidth?

Direct to carrier model : Bandwidth owns and operates ist own nationwide VolP Network, Which Means Fewer Intermediaries, better call quality, and Lower latency, Transparent pricing, and Strong API suite,

Interprise focus : Trusted by Major platforms like microsoft Teams,zoom and ringcentral for Backend voice infrastructure. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

Limited Brand Recognition : Bandwitdth is less known among startup and Smaller Developers,

Complex setup for beginners, Customer support Variability, Less Focus on messaging innovation, No Native App Layer etc Review collected by and hosted on G2.com.

What problems is Bandwidth solving and how is that benefiting you?

1. Complex Telecom Infrastructure: Traditional telecom systems are fragmented, expense and hard to scale,

2. Lack of control over call Quality : Most CPaas Providers rely on third-Party carriers leading to latency and reliability.

3. Emergency Services integration : Adding E911 Capabilities to Apps is legally required but Technically challenging

4. High Cost for Global Communication : international Voice and messaging can be costly and inconsistent. Review collected by and hosted on G2.com.

Response from Matt Ruehlen of Bandwidth

edit

Hello,

Thank you for this incredibly thorough review and pointing out our network ownership - the network ownership and control is certainly an advantage for us and does allow finer tuning of call quality.

To that end, we are continuing to invest heavily in new monitoring and alarming tools to provide even greater performance visibility. I'd encourage you to speak with your account manager for more information on these new capabilities if you haven't already.

You do point out several areas that are a larger challenge in telecommunications and we hope to continue simplifying 'Telecomplexity' for our customers in the advancements we continue to make on our new Universal Platform.

Thank you for trusting us with your business,

Matt Ruehlen

Sr. Director, Voice of the Customer

James L.

Solution Architect

Mid-Market (51-1000 emp.)

5/15/2025

"Customer First Approach"

4.5/5

What do you like best about Bandwidth?

Great support throughout a range of different areas. An amazing self serve portal, with personal account management that helps drive continuous results for our end users. Commercially flexible which allows us to position opportunities in ways that provide greater success rates. The porting and implementation of numbers is an easy process with support provided when needed. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

The one thing missing for 6DG is having the ability to allow our customers to contract direct with bandwidth for countries where regulations hamper us providing a service. If there was a simple model we could adapt where for certain countries, the end user could contract direct with Bandwidth but allow 6DG to manage the solution we could enhance our go to market on a more global scale. Review collected by and hosted on G2.com.

Pradyumn G.

Project Engineer

Enterprise (> 1000 emp.)

11/1/2025

"Call Quality Support with Reliable Communication API"

4.5/5

What do you like best about Bandwidth?

Bandwidth application makes the communication easy for users with reliable voice. It comes with easy integration and has a good call quality support which helps me to improving the business needs. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

I dislike Bandwidth application because of its occasional delays in support. This application is less convenient because of its setup issues. Review collected by and hosted on G2.com.

Nic C.

Director of Product

Small-Business (50 or fewer emp.)

11/9/2023

"Great Customer Service and Product"

4/5

What do you like best about Bandwidth?

We've been using Bandwidth for years, customer service is always great and knowledgeable. We are happy with the service offered and the reliability! Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

Cost is always a hot topic, expanding areas of direct routing to lower routing costs would be great. Also expaning on failover routing options to allow response code control would be a plus. Review collected by and hosted on G2.com.

Verified User in Telecommunications

7/23/2025

"Bandwidth has become much less user friendly over the last couple of years"

1/5

What do you like best about Bandwidth?

Ports are easy and straighforward to submit. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

The current employees at Bandwidth do not understand porting and it's been difficult with Bandwidth now outsourcing their employees. They don't seem to speak English very well and therefore cannot explain rejections for ports and assist in the porting process. The Bandwidth APP often has issues and we have been receiving many rejections for ports that I feel are caused by Bandwidth on the processing end. There are many changes being made to the Bandwidth APP that aren't positive. Porting has become much more difficult and we don't get the support we need from well trained reps. Review collected by and hosted on G2.com.

Response from Laney Alspaugh of Bandwidth

edit

Porting is a critical part of our business, and we are committed to providing knowledgeable and effective support at every step. We’d welcome the chance to connect directly, learn more about your experience, and review any specific examples. Please reach out to Hannah Macchioni, Director, Number Support Group at hmacchioni@bandwidth.com to share about your experience. Your input is important to us, and it helps guide our efforts as we continue to invest in both the tools and the people supporting your success.

Verified User in Telecommunications

7/29/2025

"Required password updates are too restrictive"

2.5/5

What do you like best about Bandwidth?

I primarily use the reports to gather billing info for our customers. The reports are good and responsive Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

Your required password updates are too restrictive time-wise.One time I got an email that arrived on a Sunday morning and expired before I saw the email.

Today I was lucky and received the email in time that I could use the button and update. But the first two times I tried it told me that the password had either non-keyboard or space characters in it.

Fortunately I was able to get it accepted. I copied in the same password all three times. Review collected by and hosted on G2.com.

Response from Matt Ruehlen of Bandwidth

edit

Hello,

Thank you for your review and for the positive feedback on our reporting tools.

I also appreciate your sharing of the specifics on your experience with password updates. Our system is designed to send notifications at 10 days prior to expiration, and then 5 days, and finally 1 day before a password expires. It sounds like you had a different experience here that I'd like to learn more about.

If you'd be willing, please email me directly at mruehlen@bandwidth.com. I'd like to confirm the details to ensure we address this properly.

Thank you for trusting us with your business,

Matt Ruehlen

Sr. Director, Voice of the Customer

Kristi A.

Customer Success Manager

Small-Business (50 or fewer emp.)

3/21/2025

"Bandwidth's support is quite easily the worst I have encountered in tech!"

0/5

What do you like best about Bandwidth?

When working, Bandwidth is fine. It serves its purpose like any other company could do. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

Their customer support is literally the worst I have ever come across! I am a customer success manager for a portfolio of customers and we utilize bandwidth for the clients to use sms within our flatform to support & run their businesses. We had a large group of customers whose sms suddenly went down with 0 warning or notice that they were out of compliance. That is not the worst. It has been 6 weeks and some of these customers are still down! Bandwidths support sometimes takes an entire week to respond and they are incredibly unhelpful. No matter how we try to help our customers by escalating, we cannot get a response. Bandwidth's support is quite easily the worst I have encountered in tech! Review collected by and hosted on G2.com.

Response from Laney Alspaugh of Bandwidth

edit

Thank you for your feedback regarding your support experience, Kristi. We take these concerns seriously and would appreciate the chance to address them. Please reach out to Matt Ruehlen, Bandwidth’s Sr. Director, Service Ambassador at mruehlen@bandwidth.com, and we’ll work to provide the support you need.