Bandwidth Reviews & Product Details

With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. Offering the simplicity of one command center, the Bandwidth platform enables a fully customized employee and customer communications stack with: - Dynamic communication APIs - The most direct-to-carrier integrations in the world - An owned and operated network that reaches 65+ countries - Automation to manage it all and get call quality and message deliverability insights via the Bandwidth app You scale with reliability, compliance expertise, and award-winning support.

Product Website

Seller

Bandwidth

Discussions

Bandwidth Community

Languages Supported

English

Overview by

Laney Alspaugh

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Bandwidth Integrations

(1)

Verified by Bandwidth

Bandwidth Media

Official Downloads

(4)

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Enterprise Communication Landscape Report 2025

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Jesse D.

Product Director

Enterprise (> 1000 emp.)

2/3/2026

"Great Account Manager and RCS Team Support"

4.5/5

What do you like best about Bandwidth?

The service works, our account manager is great, we still believe it is the best option for messaging and our use cases. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

The new support experience is really not great. I really dislike the new chatbot way of logging a ticket, the new way to view tickets and manage them is also tricky. A few times I've been told to give feedback to the web team using the feedback toolset instead of logging a ticket when I couldn't login due to trouble with the login page. It seems like the nature of support is becoming more corporate help yourself than hands on support.

It also seems like with the OAuth rollout, there is a forced transition planned, but APIs (Messaging V2) don't currently support OAuth - limiting the time we can use to move ahead. It seems like things should be ready before they are pushed to clients as a required transition.

The experience is quite different when working with other folks directly. Our account manager is great and so is the team helping with RCS. Review collected by and hosted on G2.com.

Response from Matt Ruehlen of Bandwidth

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Hello,

Thank you for your feedback. I am glad to hear that the service is performing well for you and, more importantly, that your Account Manager and our RCS team are delivering the high level of support you expect.

I also want to address your concerns regarding the new support experience. We are intentionally investing in more self-service tooling for our customers, but this should be additive and in no way a trade-off to the human touch that has been our hallmark.

I invite you to share feedback directly with me if you’re ever unable to log in, or if you’d just prefer to share it directly - mruehlen@bandwidth.com. I do personally look at every single bit of feedback that arrives via our App. My mission as our Voice of the Customer is to be sure you’re heard.

Expect to hear more from us about improvements to the support experience. We're taking in our customer feedback here and have already acted on much of it.

Thank you for trusting us with your business,

Matt Ruehlen Sr. Director, Voice of the Customer

Bob Z.

Account Management Director

Small-Business (50 or fewer emp.)

5/20/2022

"Exceptional Voice Quality & Support, Streamlined Setup"

5/5

What do you like best about Bandwidth?

I like that Bandwidth has great technicians and a developing portal that makes it easy to track calls and telephone numbers. It saves me a significant amount of time that I would otherwise spend researching different issues related to our voice customers. The portal consolidates all of the data, making it easy to access. The voice quality, technical support, and pricing are much better with Bandwidth than what we experienced with Vitelity. The initial setup of Bandwidth was very easy for us, as we just created our existing accounts in the Bandwidth portal and worked with them to transition our numbers into their system. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

The new ticketing system we've struggled with; they need to be able to add or modify that as issues come up. One thing would be being able to add or CC additional people into the ticket once it's been opened. Another would be to display the text in a more readable format once the system emails the ticket creator(s). Review collected by and hosted on G2.com.

Recommendations to others considering Bandwidth:

Check out the portal - it provides easy, direct access to the tools you need. Review collected by and hosted on G2.com.

What problems is Bandwidth solving and how is that benefiting you?

Managing our customers' phone numbers, trunk configurations and IP addresses. It also allows me to track call through the Insights utility making locating and review calls much easier. This is a huge timesaver by cutting down on research time and consolidating data in one easy to use location. Review collected by and hosted on G2.com.

Response from Matt Ruehlen of Bandwidth

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Hey Bob,

Thank you for sharing such a detailed review. It’s fantastic to hear that our portal and Insights tool are saving you time and that your migration experience was smooth. We take a lot of pride in our people and how we serve our customers, so I’m thrilled to see we have made a positive impact on your operations.

I also appreciate your candid feedback on the new ticketing experience. While we do allow adding CCs during ticket creation, we are exploring ways for you to easily add colleagues after a ticket is already open.

We’ve been collecting feedback from our customers and both items you mention are on our radar. You can expect to see more communication from us soon sharing our roadmap and the specific improvements we are delivering to the ticketing system.

Thank you for trusting us with your business,

Matt Ruehlen Sr. Director, Voice of the Customer

Nic C.

Director of Product

Small-Business (50 or fewer emp.)

11/9/2023

"Top-Notch Support with Simple Porting and Management"

5/5

What do you like best about Bandwidth?

I love how Bandwidth makes our porting process easy and number management a breeze. Their support is always top notch; I've worked with several other carriers, and their support is far above anyone else. The portal is easy to use and straightforward. The services we use like number management, lookup, and number ordering are all easy to use and straightforward. Updating and setup with Bandwidth is an easy part of VoIP Platform migrations, which I've done three of. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

Texting registry can be a bit hard to understand and manage where numbers are registered/what they are doing Review collected by and hosted on G2.com.

Alex W.

Head of UC and Voice

Mid-Market (51-1000 emp.)

5/19/2025

"Provide an excellent service and are easy to do business with adding value to my product set."

5/5

What do you like best about Bandwidth?

Excellent Coverage

Easy ordering easy to use portal

Ease of implementation

Great engaging account management Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

I would like them to be more pushy and engaging with onward carriers Review collected by and hosted on G2.com.

Mike M.

Project Manager

Small-Business (50 or fewer emp.)

10/16/2018

"Cloud services"

2.5/5

What do you like best about Bandwidth?

Recently they contracted with new third party and since them caller ID name on inbound calls has been incorrect. They indicate this should be fixed as when they bring on additional secondary and tertiary providers but this doesn't fix the current issue and we've been forced to consider moving client numbers to a different provider for the time being. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

Better communication with clients and more thorough testing before making these large changes Review collected by and hosted on G2.com.

Response from Matt Ruehlen of Bandwidth

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Hello,

Thank you for your feedback regarding our recent vendor changes. You are right to point this out, as we are currently navigating industry dynamics regarding CNAM and Caller ID data. While our shift was necessary, we know that the transition has created friction for some of our customers.

Please know that we have been actively working to integrate additional data sources to close the gaps you are seeing. We continue to fine-tune the product and have empirically validated that these sources are improving accuracy, and we remain committed to exploring further opportunities for even more reliable Caller ID (CNAM) presentation.

I would welcome the opportunity to discuss this with you in more detail and share more about what we are seeing in the data. Please send me an email directly at mruehlen@bandwidth.com and I'll make certain that you're offered a deep conversation on the full mechanics.

Thank you for trusting us with your business,

Matt Ruehlen Sr. Director, Voice of the Customer

Rizwan K.

mobile app developer

Small-Business (50 or fewer emp.)

10/10/2025

"bandwidth best Communication Platform"

4/5

What do you like best about Bandwidth?

Direct to carrier model : Bandwidth owns and operates ist own nationwide VolP Network, Which Means Fewer Intermediaries, better call quality, and Lower latency, Transparent pricing, and Strong API suite,

Interprise focus : Trusted by Major platforms like microsoft Teams,zoom and ringcentral for Backend voice infrastructure. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

Limited Brand Recognition : Bandwitdth is less known among startup and Smaller Developers,

Complex setup for beginners, Customer support Variability, Less Focus on messaging innovation, No Native App Layer etc Review collected by and hosted on G2.com.

What problems is Bandwidth solving and how is that benefiting you?

1. Complex Telecom Infrastructure: Traditional telecom systems are fragmented, expense and hard to scale,

2. Lack of control over call Quality : Most CPaas Providers rely on third-Party carriers leading to latency and reliability.

3. Emergency Services integration : Adding E911 Capabilities to Apps is legally required but Technically challenging

4. High Cost for Global Communication : international Voice and messaging can be costly and inconsistent. Review collected by and hosted on G2.com.

Response from Matt Ruehlen of Bandwidth

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Hello,

Thank you for this incredibly thorough review and pointing out our network ownership - the network ownership and control is certainly an advantage for us and does allow finer tuning of call quality.

To that end, we are continuing to invest heavily in new monitoring and alarming tools to provide even greater performance visibility. I'd encourage you to speak with your account manager for more information on these new capabilities if you haven't already.

You do point out several areas that are a larger challenge in telecommunications and we hope to continue simplifying 'Telecomplexity' for our customers in the advancements we continue to make on our new Universal Platform.

Thank you for trusting us with your business,

Matt Ruehlen

Sr. Director, Voice of the Customer

Audrey .

CFO

Small-Business (50 or fewer emp.)

2/5/2026

"Great Partner with a Team We Love Working With"

5/5

What do you like best about Bandwidth?

Great partner to work with. We like the people there. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

Sometimes the wait time is long on tickets. Review collected by and hosted on G2.com.

Eddie W.

2/3/2026

"Reliable Service with Seamless Number Management"

5/5

What do you like best about Bandwidth?

I like the reliability of Bandwidth, the easy-to-navigate UI, and the number purchasing process. The UI makes it simple to keep track of numbers. I also enjoy the verification process for toll-free numbers, particularly because of the ease of submissions. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

Nothing of note Review collected by and hosted on G2.com.

James L.

Solution Architect

Mid-Market (51-1000 emp.)

5/15/2025

"Customer First Approach"

4.5/5

What do you like best about Bandwidth?

Great support throughout a range of different areas. An amazing self serve portal, with personal account management that helps drive continuous results for our end users. Commercially flexible which allows us to position opportunities in ways that provide greater success rates. The porting and implementation of numbers is an easy process with support provided when needed. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

The one thing missing for 6DG is having the ability to allow our customers to contract direct with bandwidth for countries where regulations hamper us providing a service. If there was a simple model we could adapt where for certain countries, the end user could contract direct with Bandwidth but allow 6DG to manage the solution we could enhance our go to market on a more global scale. Review collected by and hosted on G2.com.

Pradyumn G.

Project Engineer

Enterprise (> 1000 emp.)

11/1/2025

"Call Quality Support with Reliable Communication API"

4.5/5

What do you like best about Bandwidth?

Bandwidth application makes the communication easy for users with reliable voice. It comes with easy integration and has a good call quality support which helps me to improving the business needs. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

I dislike Bandwidth application because of its occasional delays in support. This application is less convenient because of its setup issues. Review collected by and hosted on G2.com.