Bandwidth Reviews & Product Details

I like being able to make corrections to port orders and having instant feedback (for most carriers in most cases). The automated notifications make it easy to know what the status is in real time. This is probably the most streamlined/user friendly porting portal I have used. I also like the advanced search features when ordering new numbers for customers. I like being able to now order CSRs just by making notes in the porting order. Review collected by and hosted on G2.com.

I wish we could look at more than 500 DIDs for a customer. We look for certain kinds of numbers that would make for good BTNs and sometimes these numbers seem cherry picked on the first 500 results. It would be nice to be able to see the next 500 DIDs if possible. I wish porting dashboard showed a little more detail at a glance. It would be nice if there were more Porting tracking features explicit for LNP personnel to use. Automatic reminders for when an order hasnt been touched in awhile. Porting statistic breakdowns. I'd like my porting order statistics to be separate from other order types. If I am tracking porting, Id prefer not to have New DID orders lumped in when searching for orders. Review collected by and hosted on G2.com.

Ticketing responses & response times are very good at Bandwidth. Regardless of your issue or request, the various groups there that work tickets are very responsive. Can't guarantee you will get what you need in the response but the ease of use when opening a ticket & getting a response from their support are in my opinion an 8 out of 10. They do also have a lot of API functionality. And it's a very quick process in my opinion on setting up connections for APIs, testing & moving to production. Review collected by and hosted on G2.com.

The lack of consistent & constant updates during a catastrophic outage. Of course the focus should be on resolving the issue but hourly updates when more than one LATA is impacted would be nice. We had to escalate to the highest of levels just to get an RCA after an outage. Their support reps disconnect your call constantly when calling in for support. And there does appear to be a lack of redundancy for the bulk of their service areas, at least for the DFW Data Center. Review collected by and hosted on G2.com.

I like ordering new numbers from bandwidth. Their new Pain-Free ordering is really streamlined, and has greatly reduced the number of clicks involved in ordering numbers. Everyone I work with at bandwidth is friendly and professional and willing to help, which is also great! Review collected by and hosted on G2.com.

While porting numbers into Bandwidth is usually only tough because many customers do not have the correct info for a port, it seems that it takes quite a long time to get updates on port requests, and the errors presented are almost always incomprehensible by a normal user of the portal. If a port request is rejected, I usually have to call in and speak to a specialist in order to receive the full explanation for why, and in order to get enough information on what is needed. I would appreciate better error responses and more complete explanations of what is needed. I shouldn't have to in-depth interview the support specialist in order to understand the status and next steps of a port request. I do understand that if customers had the correct info to provide, back-and-forth would be greatly reduced. Any way Bandwidth could help the average person better understand the porting process would help get more numbers onto the Bandwidth network faster! Review collected by and hosted on G2.com.

Bandwidth makes sure you have everything setup properly and will go the extra mile to help you, if you need it. Bandwidth support is amazing and super helpful. They are very quick to respond to any support requests. Review collected by and hosted on G2.com.

There really isn't much to dislike about Bandwidth, but if I had to choose 1 thing, then it would be all the paperwork involved, but it is digital signature done, so that helps. Review collected by and hosted on G2.com.

We love how easily and quickly we're able to get ahold of support staff at Bandwidth. Everyone is knowledgable, everyone is committed to our joint success. It's very much a partnership rather than a simple vendor-customer relationship. The development APIs are also very easy to work with, with plenty of documentation and testing capability. Review collected by and hosted on G2.com.

Their developers really need to do some testing with the Safari browser - Strange portal bugs come out when using Safari. Other than that, their portal works nicely to allow us to conduct normal day-to-day operations with ease. Review collected by and hosted on G2.com.

Bandwidth far exceeds our expectations for a SIP trunk provider. I submit a request and it is always handled the same day, sometimes within the hour. With our other providers it's submit an email and wait, sometimes days. We never have issues with Bandwidth that require technical support but their provisioning team outshines them all and have won me over. I now use Bandwidth for all of our new customer needs. Review collected by and hosted on G2.com.

There is nothing to dislike, they're great! Review collected by and hosted on G2.com.

Bandwidth provides a premium quality of service; the degree of high-quality, consistent voice connections they transit to our communications services stand out as among the best for voice carriers today. As such, they are a trusted partner. They go beyond with the quality of support provided by their agents, the timeliness of responses, and the diligence we see their agents putting in to validate issues and ensure that their service is always of high fidelity. Review collected by and hosted on G2.com.

Bandwidth's post-customer support survey employs an odd color scheme and appears to have a severe threshold for their support agents. I would want their agents to have the freedom to provide the quality of support that represents their pride in their organization, rather than the fear of a poor customer survey hovering over them. Review collected by and hosted on G2.com.

Bandwidth has a very professional,Talnted and friendly staff.They always make me happy with their service and they have a stable service and allows you to provide a perfect service to your cusotmers Review collected by and hosted on G2.com.

*if you are ordering Bulk order is better to make it through the API, other than waiting for the maintenance window which seems to be once a week.

*LNP process will stop if the FOC date is wrong and won't be auto adjusted by the portal. Review collected by and hosted on G2.com.

Simplicity, transparency and quick support, our relationship with Bandwidth goes back to 2005, when our business has just started, since then we were building a company that has an outstanding customer support around the globe and mainly in US thanks to, Bandwidth solutions!

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There is nothing to dislike about Bandwidth, everything is top notch. We have been using their services for a long time and never we had any issues with them. Review collected by and hosted on G2.com.

Bandwidths uptime and transparency into operations has been clutch in our continues use of their voice and sms services. Support is always responsive and always helpful. Review collected by and hosted on G2.com.

The portal could be more responsive. Being unable to open links or DID's in another tab make it difficult to mass manipulate items using programs like MouseRecorder. Using multiple locations has been problematic and forced us to include all DID's into one location. Review collected by and hosted on G2.com.

The Bandwidth staff is an amazing group that consistently supports our Company in many ways. In regards to porting, service, and updates, there is NO better company than Bandwidth! Review collected by and hosted on G2.com.

Off net porting occasionally has to be updated by ticket or phone call instead of an automatic update like on net ports. Review collected by and hosted on G2.com.

When I call in the employees are very friendly and always do their best to help. Review collected by and hosted on G2.com.

We recently had a problem when supplementing a port, the request date would change to first available instead of the date we requested. This caused our customer's to have some outages and made us have to scramble to "snap back" the numbers. Review collected by and hosted on G2.com.

The team at Bandwidth provide exceptional customer service. Their top-notch team is always willing to assist with any needs we have. They bring the knowledge of their industry to every issue which makes to easier for my team to do our best work. Review collected by and hosted on G2.com.

No dislikes! This is a truly exceptional company with a great support team. Review collected by and hosted on G2.com.

Everyone I have worked with at Bandwidth has been very personable, friendly, and helpful. We recently visited their office and the CEO took us on a tour of the building. Our account manager is super responsive and always ensures we receive the answers we need. Review collected by and hosted on G2.com.

Just like with any interface, there are some issues with the Bandwidth Dashboard. The porting portal notes and comments section is broken up so you have to look at order history and notes separately. Review collected by and hosted on G2.com.

I love that I"m able to order new numbers through the dashboard and move things around as needed without having to wait on a service order as I did with another provider. Review collected by and hosted on G2.com.

The only thing I dislike is Bandwidth isn't in more rural markets. I primarily operate in rural areas and sometimes it's difficult offering services where Bandwidth doesn't have a presence. Review collected by and hosted on G2.com.

BW Support has always been professional, very responsive & the Web GUI is very straight, to the point and easy to manage, Review collected by and hosted on G2.com.

Nothing off the top of my head. If I come up w/anything i'll be sure to respond back. Review collected by and hosted on G2.com.

The customer service team is friendly and very helpful. They are very responsive to my support tickets. I can call them up and ask any type of question and they are more than willing to help me out. I have not had any issues with any customer service rep. Chelsea is one customer service rep that I recommend. She helped me on multiple occasions and was very helpful and friendly. Review collected by and hosted on G2.com.

I dislike there automated message for when there is a hold time. A previous time the automated system stated there was a 30 second hold time but I waited for 5 minutes before I hung up. This happened about a month or so ago but hasn't happened since. That is the only thing I dislike about Bandwidth. Review collected by and hosted on G2.com.

Ease of use and portal layout. Support teams are very responsive Review collected by and hosted on G2.com.

Would be nice to see number stock searches enhanced a little more (consecutive number search for example for blocks) Review collected by and hosted on G2.com.

The helpfulness of support team when I'm porting numbers in. Review collected by and hosted on G2.com.

I've had issues while porting numbers, where the number does not get activated until almost 1 hour of the scheduled activation time. Review collected by and hosted on G2.com.

I like the friendliness of the employees at Bandwidth. Whenever I call in they are always friendly and willing to go above and beyond to assist. They are very knowledgeable and helpful! Review collected by and hosted on G2.com.

Sometimes we don't receive updates on ports as often as we would like. Review collected by and hosted on G2.com.

I love how responsive Bandwidth support team can be to submitted requests. Issue are handled quickly, courteously and professionally. Review collected by and hosted on G2.com.

The only thing I have issues with are with certain types of reports, they use Jargon our team often does not understand requiring a bit more back and forth that necessary. Review collected by and hosted on G2.com.

For my company, Bandwidth is a great telecom provider. Their portal makes it easy to search and order numbers. Their support team is great for porting numbers as well. Review collected by and hosted on G2.com.

Porting numbers can be a hassle, but that is not Bandwidth's fault. It is the nature of the game. Review collected by and hosted on G2.com.

They offer a great product, with great support, and a very reasonable price. Review collected by and hosted on G2.com.

Their support after hours and on the weekend is minimal. This has caused issues for us on a few different occasions. Review collected by and hosted on G2.com.

My activity with BW is porting telephone numbers, uploading e911 records and escalations for my internal team along with basic tech support functions. Response time overall on tickets is great. Follow up surrounding number porting rejections and manual order processing is good. Calls to the LNP team have a very short, if any 'wait' time in queue. Review collected by and hosted on G2.com.

Number porting: Sometimes it doesn't seem like the 'processing' team goes outside of the box. IE: working to resolve a port rejection (multiple submission) or to obtain a customer service record. Review collected by and hosted on G2.com.

The online portal. We use this portal on a dally basis to submit port requests, purchase numbers, and make other configuration adjustments. Review collected by and hosted on G2.com.

If I had to pin point one item it would be the challenge of getting FOC from specific carriers for port requests. Review collected by and hosted on G2.com.