Bandwidth Reviews & Product Details

The service works, our account manager is great, we still believe it is the best option for messaging and our use cases. Review collected by and hosted on G2.com.

The new support experience is really not great. I really dislike the new chatbot way of logging a ticket, the new way to view tickets and manage them is also tricky. A few times I've been told to give feedback to the web team using the feedback toolset instead of logging a ticket when I couldn't login due to trouble with the login page. It seems like the nature of support is becoming more corporate help yourself than hands on support.

It also seems like with the OAuth rollout, there is a forced transition planned, but APIs (Messaging V2) don't currently support OAuth - limiting the time we can use to move ahead. It seems like things should be ready before they are pushed to clients as a required transition.

The experience is quite different when working with other folks directly. Our account manager is great and so is the team helping with RCS. Review collected by and hosted on G2.com.

I like that Bandwidth has great technicians and a developing portal that makes it easy to track calls and telephone numbers. It saves me a significant amount of time that I would otherwise spend researching different issues related to our voice customers. The portal consolidates all of the data, making it easy to access. The voice quality, technical support, and pricing are much better with Bandwidth than what we experienced with Vitelity. The initial setup of Bandwidth was very easy for us, as we just created our existing accounts in the Bandwidth portal and worked with them to transition our numbers into their system. Review collected by and hosted on G2.com.

The new ticketing system we've struggled with; they need to be able to add or modify that as issues come up. One thing would be being able to add or CC additional people into the ticket once it's been opened. Another would be to display the text in a more readable format once the system emails the ticket creator(s). Review collected by and hosted on G2.com.

Dashboard is easy to use

Don't have issues porting in most numbers local or Toll Free Review collected by and hosted on G2.com.

Changes to support - no longer able to get telephone support for local ports without paying additoinal monthly fees for higher levels of support. Getting support via ticket is hit and miss.

Having to navigate AI chatbot just to open a ticket is frustrating Review collected by and hosted on G2.com.

Constant updates to platform technology and API usage. Great account managers who are quick to inform you of new products that would benefit your account and walk you through the process. Review collected by and hosted on G2.com.

Some more distributor-friendly advances, such as GUI-driven CSR generation and perhaps a few ways to automate resale interactions like porting, would be end customer-facing for the reseller. These are wishlist items of mine that are lofty but would be a huge improvement in my mind. Review collected by and hosted on G2.com.

I love how Bandwidth makes our porting process easy and number management a breeze. Their support is always top notch; I've worked with several other carriers, and their support is far above anyone else. The portal is easy to use and straightforward. The services we use like number management, lookup, and number ordering are all easy to use and straightforward. Updating and setup with Bandwidth is an easy part of VoIP Platform migrations, which I've done three of. Review collected by and hosted on G2.com.

Texting registry can be a bit hard to understand and manage where numbers are registered/what they are doing Review collected by and hosted on G2.com.

The UI is very straightforward, design is simple and very helpful. The new way to ask for support is helpful, tickets are reviewed quickly. The information presented on any order/phone/campaign is ok. Review collected by and hosted on G2.com.

There is no way to see several phones at the same time or update them all at once, especially to add them to the messaging campaign. Doing a bulk association to campaigns is not possible. Review collected by and hosted on G2.com.

Bandwidth services changed and have become more directed at wholesale accounts, which we are not. Review collected by and hosted on G2.com.

The billing and disclosure of their billing practices needs improvement. They temporarily did this (ie: explain how their billing works on a web page), but then removed it. Review collected by and hosted on G2.com.

UI/UX is straight foward. Lots of reporting options to track numbers. Finally customer support is top notch Review collected by and hosted on G2.com.

Pricing could be more clear on website. Although there is a lot of reporting options, more flexibility there would be nice Review collected by and hosted on G2.com.

Excellent Coverage

Easy ordering easy to use portal

Ease of implementation

Great engaging account management Review collected by and hosted on G2.com.

I would like them to be more pushy and engaging with onward carriers Review collected by and hosted on G2.com.

Recently they contracted with new third party and since them caller ID name on inbound calls has been incorrect. They indicate this should be fixed as when they bring on additional secondary and tertiary providers but this doesn't fix the current issue and we've been forced to consider moving client numbers to a different provider for the time being. Review collected by and hosted on G2.com.

Better communication with clients and more thorough testing before making these large changes Review collected by and hosted on G2.com.