Bandwidth Reviews & Product Details

Bandwidth Overview

What is Bandwidth?

Bandwidth's solutions are shaping the way we connect where we live, work and play -- with APIs that allow users to easily embed voice calling & text messaging into software and apps. Bandwidth is a communications platform as a service (CPaaS) company, offering a full suite of voice and messaging APIs, all built atop the company’s own carrier-grade VoIP network, purpose-built with business-grade quality and deliverability in mind. We can help give your app a voice in a matter of minutes, and integrate virtually any messaging functionality into your software. Thousands of companies tap into Bandwidth's network and APIs for innovative uses in business communications, customer care, and consumer applications and devices. Millions use Bandwidth phone numbers everyday for simple calls and texts without even realizing it-- here’s a few examples of how you may have already interacted with Bandwidth APIs: - We’re the voice behind Google and Skype calls - We’re sending the text notification from ZipRecruiter that helped you land your job - We’re the toll-free number you might see on an ad in YellowPages - We’re delivering the picture of Fido from your pet-sitter in the Rover app - We’re behind the Burner app phone line you have for your side business - We routed that call to 911 on your Earthlink phone line when you broke your arm

Bandwidth Details
Website
Languages Supported
English
Product Description

Bandwidth is a Communications Platform as a Service (CPaaS) company offering a full suite of voice, messaging, and 9-1-1 APIs, all built atop the company's own carrier-grade VoIP network. Businesses use Bandwidth's APIs to easily add calling, texting and 9-1-1 connectivity to software, applications, and internet-connected devices.

How do you position yourself against your competitors?

Bandwidth's history as a network carrier brings several big benefits for customers-- particularly those looking to scale while maintaining quality. Wholesale pricing, deeper and faster support that's included from the get-go, and custom collaboration options for enterprise customers are just a few of the advantages of working with Bandwidth.


Seller Details
Seller
Bandwidth
Company Website
Year Founded
1999
HQ Location
Raleigh, NC
Twitter
@bandwidth
11,089 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
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Bandwidth Reviews

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Local Number Portablity Department
Telecommunications
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I like being able to make corrections to port orders and having instant feedback (for most carriers in most cases). The automated notifications make it easy to know what the status is in real time. This is probably the most streamlined/user friendly porting portal I have used. I also like the advanced search features when ordering new numbers for customers. I like being able to now order CSRs just by making notes in the porting order. Review collected by and hosted on G2.com.

What do you dislike?

I wish we could look at more than 500 DIDs for a customer. We look for certain kinds of numbers that would make for good BTNs and sometimes these numbers seem cherry picked on the first 500 results. It would be nice to be able to see the next 500 DIDs if possible. I wish porting dashboard showed a little more detail at a glance. It would be nice if there were more Porting tracking features explicit for LNP personnel to use. Automatic reminders for when an order hasnt been touched in awhile. Porting statistic breakdowns. I'd like my porting order statistics to be separate from other order types. If I am tracking porting, Id prefer not to have New DID orders lumped in when searching for orders. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend Bandwidth as a solution for any small to medium telecommunications enterprise. I do not see us using any other platform anytime in the near future. Bandwidth tends to listen to its users and we appreciate that. Its probably the level of support you get when problems arise that is most beneficial. I have no complaints, as Bandwidth seems to be making constant improvements all the time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Writing emails takes up too much time. Having Bandwidths automated porting system reduces lengthy emails and keeps me from having to wait on hold on the phone. The customer is probably the most important part. I know that when I put in a trouble ticket for an issue, it will be worked on regardless of if I am in the office or not. Bandwidths ability to work with the losing carrier to solve porting related issues with the losing carrier has proven invaluable. Review collected by and hosted on G2.com.

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Customer Support Supervisor
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Ticketing responses & response times are very good at Bandwidth. Regardless of your issue or request, the various groups there that work tickets are very responsive. Can't guarantee you will get what you need in the response but the ease of use when opening a ticket & getting a response from their support are in my opinion an 8 out of 10. They do also have a lot of API functionality. And it's a very quick process in my opinion on setting up connections for APIs, testing & moving to production. Review collected by and hosted on G2.com.

What do you dislike?

The lack of consistent & constant updates during a catastrophic outage. Of course the focus should be on resolving the issue but hourly updates when more than one LATA is impacted would be nice. We had to escalate to the highest of levels just to get an RCA after an outage. Their support reps disconnect your call constantly when calling in for support. And there does appear to be a lack of redundancy for the bulk of their service areas, at least for the DFW Data Center. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Bandwidth in our service areas where it doesn't make financial sense to try to establish costly & lengthy interconnection agreements. We have been able to save quite a significant amount of money by using them to deliver voice services in some areas. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like ordering new numbers from bandwidth. Their new Pain-Free ordering is really streamlined, and has greatly reduced the number of clicks involved in ordering numbers. Everyone I work with at bandwidth is friendly and professional and willing to help, which is also great! Review collected by and hosted on G2.com.

What do you dislike?

While porting numbers into Bandwidth is usually only tough because many customers do not have the correct info for a port, it seems that it takes quite a long time to get updates on port requests, and the errors presented are almost always incomprehensible by a normal user of the portal. If a port request is rejected, I usually have to call in and speak to a specialist in order to receive the full explanation for why, and in order to get enough information on what is needed. I would appreciate better error responses and more complete explanations of what is needed. I shouldn't have to in-depth interview the support specialist in order to understand the status and next steps of a port request. I do understand that if customers had the correct info to provide, back-and-forth would be greatly reduced. Any way Bandwidth could help the average person better understand the porting process would help get more numbers onto the Bandwidth network faster! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you're looking for a number ordering portal, Bandwidth is great! Porting numbers is more tough for a non-telephony industry individual, but the friendly support team is there to help. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We order all of our DIDs from Bandwidth, and their number ordering portal has improved our Tier 1 support turnaround on number orders. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Bandwidth makes sure you have everything setup properly and will go the extra mile to help you, if you need it. Bandwidth support is amazing and super helpful. They are very quick to respond to any support requests. Review collected by and hosted on G2.com.

What do you dislike?

There really isn't much to dislike about Bandwidth, but if I had to choose 1 thing, then it would be all the paperwork involved, but it is digital signature done, so that helps. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you want a solid service with great support, than Bandwidth is the route you need to go. The cost is very comparable, but they provide great support and an easy to use interface. I would highly recommend to give Bandwidth a try, as you won't be disappointed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My company was looking for a great service, at an affordable cost that we could include with our hosted PBX system. Thanks to Bandwidth, we have that service now. They are very competitive in rates and provide really great quality of service. They also have a very easy to use dashboard interface. Review collected by and hosted on G2.com.

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VoIP Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

We love how easily and quickly we're able to get ahold of support staff at Bandwidth. Everyone is knowledgable, everyone is committed to our joint success. It's very much a partnership rather than a simple vendor-customer relationship. The development APIs are also very easy to work with, with plenty of documentation and testing capability. Review collected by and hosted on G2.com.

What do you dislike?

Their developers really need to do some testing with the Safari browser - Strange portal bugs come out when using Safari. Other than that, their portal works nicely to allow us to conduct normal day-to-day operations with ease. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do it - They'll make your lives easier, especially if you're dealing with downtime or reliability issues with your current carriers. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Business continuity and carrier reliability. Bandwidth's service has never faltered for us, and our customers enjoy the consistency of service as well. Review collected by and hosted on G2.com.

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Telephony Engineer
Telecommunications
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Bandwidth far exceeds our expectations for a SIP trunk provider. I submit a request and it is always handled the same day, sometimes within the hour. With our other providers it's submit an email and wait, sometimes days. We never have issues with Bandwidth that require technical support but their provisioning team outshines them all and have won me over. I now use Bandwidth for all of our new customer needs. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing to dislike, they're great! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are a telephony provider so we rely on companies like Bandwidth to always have a working SIP trunk in our platforms. With Bandwidth there is never a worry and we attribute our 99.9% uptime to them. Review collected by and hosted on G2.com.

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UT
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Bandwidth provides a premium quality of service; the degree of high-quality, consistent voice connections they transit to our communications services stand out as among the best for voice carriers today. As such, they are a trusted partner. They go beyond with the quality of support provided by their agents, the timeliness of responses, and the diligence we see their agents putting in to validate issues and ensure that their service is always of high fidelity. Review collected by and hosted on G2.com.

What do you dislike?

Bandwidth's post-customer support survey employs an odd color scheme and appears to have a severe threshold for their support agents. I would want their agents to have the freedom to provide the quality of support that represents their pride in their organization, rather than the fear of a poor customer survey hovering over them. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you need a trusted partner for connecting customers to your communication platform by voice, absolutely talk with Bandwidth and consider the impact a highly-reliable platform and support partner will contribute to your organization. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our clients connect via Bandwidth to our Unified Communications services. Bandwidth's high-quality services mean customers connecting to our service via Bandwidth have a consistently-good voice experience. With a less-reliable partner network, our clients will suspect that we are the source of the poor service, so the reliability of Bandwidth directly informs the customer experience of users with our service. Review collected by and hosted on G2.com.

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IT
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Bandwidth has a very professional,Talnted and friendly staff.They always make me happy with their service and they have a stable service and allows you to provide a perfect service to your cusotmers Review collected by and hosted on G2.com.

What do you dislike?

*if you are ordering Bulk order is better to make it through the API, other than waiting for the maintenance window which seems to be once a week.

*LNP process will stop if the FOC date is wrong and won't be auto adjusted by the portal. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The audio delay issue that happened while terminating through bandwidth when the caller is mobile carrier is a daily ticket that we receive from our client.It will be great if bandwidth can cover most of the large mobile carriers to avoid the audio delay issue Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

*very easy to order through the portal

*The LNP process is fast and no downtime

*In case you opened a ticket, You will receive a reply and updates without any delay Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Simplicity, transparency and quick support, our relationship with Bandwidth goes back to 2005, when our business has just started, since then we were building a company that has an outstanding customer support around the globe and mainly in US thanks to, Bandwidth solutions!

Review collected by and hosted on G2.com.

What do you dislike?

There is nothing to dislike about Bandwidth, everything is top notch. We have been using their services for a long time and never we had any issues with them. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you want to choose a right direction in setting your business, choose Bandwidth they truly help out with solutions Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Availability of US numbers, guidance, business development to ways we would never imagine back in 2005. Review collected by and hosted on G2.com.

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Driver
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Bandwidths uptime and transparency into operations has been clutch in our continues use of their voice and sms services. Support is always responsive and always helpful. Review collected by and hosted on G2.com.

What do you dislike?

The portal could be more responsive. Being unable to open links or DID's in another tab make it difficult to mass manipulate items using programs like MouseRecorder. Using multiple locations has been problematic and forced us to include all DID's into one location. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

911 fee's and setup was a challenge. Pay attention to those details. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We sue bandwidth for all of our voice traffic and sms integration with our hosted PBX solution CloudWorx. Review collected by and hosted on G2.com.

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Provisioning & Porting Coordinator
Telecommunications
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The Bandwidth staff is an amazing group that consistently supports our Company in many ways. In regards to porting, service, and updates, there is NO better company than Bandwidth! Review collected by and hosted on G2.com.

What do you dislike?

Off net porting occasionally has to be updated by ticket or phone call instead of an automatic update like on net ports. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definitely go with Bandwidth! I have used several different carriers to port & buy new DIDs. Bandwidth outranks them all! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Due to the helpful, amazing staff at Bandwidth we try to locate new numbers through them & port only through them whenever possible. Which is 99% of the time. Review collected by and hosted on G2.com.

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Lead Project Engineer
Telecommunications
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

When I call in the employees are very friendly and always do their best to help. Review collected by and hosted on G2.com.

What do you dislike?

We recently had a problem when supplementing a port, the request date would change to first available instead of the date we requested. This caused our customer's to have some outages and made us have to scramble to "snap back" the numbers. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Support Team is very helpful and the Dashboard Tool is very easy to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Bandwidth often assists us in obtaining CSR's for customer's when we are unable to get them. They also make ports go very well. Review collected by and hosted on G2.com.

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Director of Account Fulfillment
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The team at Bandwidth provide exceptional customer service. Their top-notch team is always willing to assist with any needs we have. They bring the knowledge of their industry to every issue which makes to easier for my team to do our best work. Review collected by and hosted on G2.com.

What do you dislike?

No dislikes! This is a truly exceptional company with a great support team. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We manage a lot of port requests. The difficulties of the porting process can be bothersome for our customers. The Bandwidth team provides their expert knowledge of the process to simplify this task for us. Review collected by and hosted on G2.com.

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AT
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Everyone I have worked with at Bandwidth has been very personable, friendly, and helpful. We recently visited their office and the CEO took us on a tour of the building. Our account manager is super responsive and always ensures we receive the answers we need. Review collected by and hosted on G2.com.

What do you dislike?

Just like with any interface, there are some issues with the Bandwidth Dashboard. The porting portal notes and comments section is broken up so you have to look at order history and notes separately. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Bandwidth is very innovative. They are constantly improving their products and portal. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are a phone service provider and instead of having to have relationships with every other carrier to do number porting, we use Bandwidth. We port and activate numbers through their services. Review collected by and hosted on G2.com.

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Sr. Network Administrator
Telecommunications
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I love that I"m able to order new numbers through the dashboard and move things around as needed without having to wait on a service order as I did with another provider. Review collected by and hosted on G2.com.

What do you dislike?

The only thing I dislike is Bandwidth isn't in more rural markets. I primarily operate in rural areas and sometimes it's difficult offering services where Bandwidth doesn't have a presence. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Much lower rates on our Long Distance, Toll Free, and the ability to get nation wide numbers. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

BW Support has always been professional, very responsive & the Web GUI is very straight, to the point and easy to manage, Review collected by and hosted on G2.com.

What do you dislike?

Nothing off the top of my head. If I come up w/anything i'll be sure to respond back. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Telecom in General. Most carriers (not all) are slow to respond w/any real/relative data. Bandwidth always responds and if they don't have the data at hand they either get it or assist in getting it. Review collected by and hosted on G2.com.

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AT
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The customer service team is friendly and very helpful. They are very responsive to my support tickets. I can call them up and ask any type of question and they are more than willing to help me out. I have not had any issues with any customer service rep. Chelsea is one customer service rep that I recommend. She helped me on multiple occasions and was very helpful and friendly. Review collected by and hosted on G2.com.

What do you dislike?

I dislike there automated message for when there is a hold time. A previous time the automated system stated there was a 30 second hold time but I waited for 5 minutes before I hung up. This happened about a month or so ago but hasn't happened since. That is the only thing I dislike about Bandwidth. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Bandwidth is great to work with and the portal is easy. They are just a phone call away and will answer any questions you might have. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Porting escalations and trouble issues. They are very helpful when I need to escalate a port and they always provide an update on my tickets in a timely manner. They are very helpful when I call them and always have resolved my issues. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Ease of use and portal layout. Support teams are very responsive Review collected by and hosted on G2.com.

What do you dislike?

Would be nice to see number stock searches enhanced a little more (consecutive number search for example for blocks) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Good company with nice features and responsive people in many areas Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Hosting, porting and sourcing numbers are issues that have been solved. One main benefit of LNP orders in to be able to set port-in activation times with a defined window. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The helpfulness of support team when I'm porting numbers in. Review collected by and hosted on G2.com.

What do you dislike?

I've had issues while porting numbers, where the number does not get activated until almost 1 hour of the scheduled activation time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Porting numbers for our customers that have phone numbers witht other companies and are migrating to us. The Bandwidth interface is top notch, and the support staff is really good helping out when issues arise. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the friendliness of the employees at Bandwidth. Whenever I call in they are always friendly and willing to go above and beyond to assist. They are very knowledgeable and helpful! Review collected by and hosted on G2.com.

What do you dislike?

Sometimes we don't receive updates on ports as often as we would like. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are working on receiving updates within SLA for our ports. Bandwidth is always open to suggestions and working on improving any of their processes. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I love how responsive Bandwidth support team can be to submitted requests. Issue are handled quickly, courteously and professionally. Review collected by and hosted on G2.com.

What do you dislike?

The only thing I have issues with are with certain types of reports, they use Jargon our team often does not understand requiring a bit more back and forth that necessary. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We generally reach out to Bandwidth for SMS failures (inbound and outbound), Call failures and routing issues. Review collected by and hosted on G2.com.

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Telecom Specialist
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

For my company, Bandwidth is a great telecom provider. Their portal makes it easy to search and order numbers. Their support team is great for porting numbers as well. Review collected by and hosted on G2.com.

What do you dislike?

Porting numbers can be a hassle, but that is not Bandwidth's fault. It is the nature of the game. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are working with a great telecom partner who really cares about their customers and their experience. Review collected by and hosted on G2.com.

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NOC/Devops Engineer
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

They offer a great product, with great support, and a very reasonable price. Review collected by and hosted on G2.com.

What do you dislike?

Their support after hours and on the weekend is minimal. This has caused issues for us on a few different occasions. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Any difficulty we've had working with Bandiwdth are far worse with any other carriers. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The only problems I have run into is a lack of support after hours/during the weekend. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

My activity with BW is porting telephone numbers, uploading e911 records and escalations for my internal team along with basic tech support functions. Response time overall on tickets is great. Follow up surrounding number porting rejections and manual order processing is good. Calls to the LNP team have a very short, if any 'wait' time in queue. Review collected by and hosted on G2.com.

What do you dislike?

Number porting: Sometimes it doesn't seem like the 'processing' team goes outside of the box. IE: working to resolve a port rejection (multiple submission) or to obtain a customer service record. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Number Porting: Flexibility in choosing port dates and activation time. Review collected by and hosted on G2.com.

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Project Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The online portal. We use this portal on a dally basis to submit port requests, purchase numbers, and make other configuration adjustments. Review collected by and hosted on G2.com.

What do you dislike?

If I had to pin point one item it would be the challenge of getting FOC from specific carriers for port requests. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

a more cost efficient solution for clients. Ease of access and support. Review collected by and hosted on G2.com.

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