KrispCall Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use in managing calls and messages seamlessly within KrispCall's interface. (125 mentions)

Users commend the fast and helpful customer support of KrispCall, enhancing their overall experience and usability. (82 mentions)

Users value the efficient customer support of KrispCall, praising its promptness and exceptional understanding. (66 mentions)

Users commend the reliability of KrispCall, noting stable call quality and seamless functionality for international calling. (57 mentions)

Users praise the crystal clear call quality of KrispCall, making international communication seamless and enjoyable. (54 mentions)

Users find the pricing too high, making it less feasible for many potential customers to use KrispCall. (28 mentions)

Users find the high cost of KrispCall concerning, suggesting more flexible pricing options could improve satisfaction. (28 mentions)

Users express frustration with number issues, including poor porting experience and hidden fees that complicate usage. (22 mentions)

Users find missing advanced analytics in KrispCall limits functionality compared to larger competitors, affecting their overall experience. (20 mentions)

Users find the mobile app lacking essential features, indicating a need for improvement and updates. (18 mentions)

5 Pros or Advantages of KrispCall

1. Ease of Use

Users value the ease of use in managing calls and messages seamlessly within KrispCall's interface.

See 125 mentions

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Tricia P.

Mid-Market (51-1000 emp.)

4.5/5

"Convenient Browser-Based Calling, Useful SMS, and Easy Team Setup"

What do you like about KrispCall?

Browser-based calling is convenient, SMS features are useful, easy to add new team members.

Sameer M.

Small-Business (50 or fewer emp.)

5.0/5

"Easy and convenient"

What do you like about KrispCall?

It’s very simple to use and it’s dead simple.

2. Customer Support

Users commend the fast and helpful customer support of KrispCall, enhancing their overall experience and usability.

See 82 mentions

See Related User Reviews

Walter C.

Small-Business (50 or fewer emp.)

5.0/5

"Responsive, Helpful Support for A2P 10DLC Compliance"

What do you like about KrispCall?

I really appreciate how responsive and helpful they when it comes to getting A2P 10DLC Compliance done right.

Think S.

Small-Business (50 or fewer emp.)

5.0/5

"Outstanding Sound Clarity Enhances Every Experience"

What do you like about KrispCall?

Ease of Use.Ease of Implementation. Great Service

3. Helpful

Users value the efficient customer support of KrispCall, praising its promptness and exceptional understanding.

See 66 mentions

See Related User Reviews

Walter C.

Small-Business (50 or fewer emp.)

5.0/5

"Responsive, Helpful Support for A2P 10DLC Compliance"

What do you like about KrispCall?

I really appreciate how responsive and helpful they when it comes to getting A2P 10DLC Compliance done right.

Think S.

Small-Business (50 or fewer emp.)

5.0/5

"Outstanding Sound Clarity Enhances Every Experience"

What do you like about KrispCall?

Ease of Use.Ease of Implementation. Great Service

4. Reliability

Users commend the reliability of KrispCall, noting stable call quality and seamless functionality for international calling.

See 57 mentions

See Related User Reviews

Christian M.

Mid-Market (51-1000 emp.)

4.5/5

"Instant Numbers, Effective Spam Blocking, and Smooth Ring Groups"

What do you like about KrispCall?

Toll-free and local numbers can be obtained immediately, call blocking is very effective at blocking spam calls, ring groups distribute calls evenly a

Laurel I.

Small-Business (50 or fewer emp.)

4.0/5

"Cheaper International Calling with Surprisingly Accurate Voicemail Transcriptions"

What do you like about KrispCall?

International calling rates are way cheaper than our old provider, voicemail transcriptions are surprisingly accurate.

5. Call Quality

Users praise the crystal clear call quality of KrispCall, making international communication seamless and enjoyable.

See 54 mentions

See Related User Reviews

Laurel I.

Small-Business (50 or fewer emp.)

4.0/5

"Cheaper International Calling with Surprisingly Accurate Voicemail Transcriptions"

What do you like about KrispCall?

International calling rates are way cheaper than our old provider, voicemail transcriptions are surprisingly accurate.

Deon G.

Small-Business (50 or fewer emp.)

4.0/5

"Crystal-Clear Calls with Simple Setup and Budget-Friendly Plans"

What do you like about KrispCall?

Crystal clear calls, simple setup, excellent integration options, and budget-friendly plans.

5 Cons or Disadvantages of KrispCall

1. Expensive

Users find the pricing too high, making it less feasible for many potential customers to use KrispCall.

See 28 mentions

See Related User Reviews

Christian M.

Mid-Market (51-1000 emp.)

4.5/5

"Instant Numbers, Effective Spam Blocking, and Smooth Ring Groups"

What do you dislike about KrispCall?

International rates for calls could be more competitive. Lack of some advanced analytics tools.

Albano C.

Small-Business (50 or fewer emp.)

4.5/5

"Super fast support and professional"

What do you dislike about KrispCall?

Only one number to forward the landline price-wise I'm still trying to find out.

2. High Cost

Users find the high cost of KrispCall concerning, suggesting more flexible pricing options could improve satisfaction.

See 28 mentions

See Related User Reviews

Christian M.

Mid-Market (51-1000 emp.)

4.5/5

"Instant Numbers, Effective Spam Blocking, and Smooth Ring Groups"

What do you dislike about KrispCall?

International rates for calls could be more competitive. Lack of some advanced analytics tools.

Sameer M.

Small-Business (50 or fewer emp.)

5.0/5

"Easy and convenient"

What do you dislike about KrispCall?

Nothing to add right now, but it would be great if you offered more options like a monthly plan instead of charging per call.

3. Number Issues

Users express frustration with number issues, including poor porting experience and hidden fees that complicate usage.

See 22 mentions

See Related User Reviews

Marco T.

Small-Business (50 or fewer emp.)

4.5/5

"Sophisticated Combox Feature That Streamlines Customer Inquiries"

What do you dislike about KrispCall?

The registration process must be followed quite strictly, which can be time-consuming, especially if you are setting up a local business number in Swi

Tirta F.

Small-Business (50 or fewer emp.)

4.5/5

"Good phone system for small business"

What do you dislike about KrispCall?

All things goes well but sometime get in trouble due to verification code issue for some platform.

4. Missing Features

Users find missing advanced analytics in KrispCall limits functionality compared to larger competitors, affecting their overall experience.

See 20 mentions

See Related User Reviews

Christian M.

Mid-Market (51-1000 emp.)

4.5/5

"Instant Numbers, Effective Spam Blocking, and Smooth Ring Groups"

What do you dislike about KrispCall?

International rates for calls could be more competitive. Lack of some advanced analytics tools.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"All-in-One Cloud Phone Solution That Simplifies Communication"

What do you dislike about KrispCall?

Limited advanced analytics compared to bigger competitors While KrispCall offers basic call analytics, call logs, and tracking, its advanced reportin

5. Mobile App Issues

Users find the mobile app lacking essential features, indicating a need for improvement and updates.

See 18 mentions

See Related User Reviews

Scott I.

Small-Business (50 or fewer emp.)

5.0/5

"Convenient and Easy to Use Every Step of the Way"

What do you dislike about KrispCall?

Using on phone there is a slight delay with the interface.

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"just started for the first incoming call the app got stuck"

What do you dislike about KrispCall?

it get stuck when I get an incoming call

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Akshay N.

Director Sales

Small-Business (50 or fewer emp.)

9/17/2026

"Quick Setup, Consistent India–US Call Quality, and Cleaner Follow-Ups"

5/5

What do you like best about KrispCall?

Setup was quick, call quality on India–US calls has been consistent, and having the shared number and call history in one place has made follow-ups with candidates and clients much cleaner. Review collected by and hosted on G2.com.

What do you dislike about KrispCall?

The dashboard takes a bit of getting used to — not difficult, just not immediately obvious where everything sits. Review collected by and hosted on G2.com.

What problems is KrispCall solving and how is that benefiting you?

We're a recruitment firm in Mumbai working with clients in the US and UAE, so our team needed to reach candidates and clients abroad without calling from personal Indian mobile numbers. Unknown international numbers get ignored, and recruiter call activity was invisible once it happened on someone's phone.

KrispCall gave us a US local number the team shares, so outbound calls land with a familiar area code and pickup rates are noticeably better. Call history and recordings sit in one place instead of scattered across devices, which means I can see what outreach actually happened, hand a candidate conversation to another recruiter without losing context, and keep client numbers with the business rather than with whoever made the call. Review collected by and hosted on G2.com.

Manish R.

Graphic Designer

Graphic Design

Small-Business (50 or fewer emp.)

8/17/2026

"Simple and Organized Calling with a Powerful Dialer"

4/5

What do you like best about KrispCall?

What I like most about KrispCall is that the calling workflow feels simple and organized. The Power Dialer and campaign features make it easier to manage outbound calls and keep contacts organized without making the process feel complicated. Review collected by and hosted on G2.com.

What do you dislike about KrispCall?

The main downside for me is that some of the more advanced options take a little time to get familiar with. I’d also like to see a wider range of integrations, more flexibility in some calling workflows, and clearer AI features. The overall performance has been good, but the pricing can feel less compelling when you’re not using all the available features. A smoother onboarding experience and more guidance around the different features would also make it easier for new users. Review collected by and hosted on G2.com.

What problems is KrispCall solving and how is that benefiting you?

KrispCall helps solve the problem of managing outbound calling in a more organized way. It gives me a central place to handle contacts, campaigns, and calling activities instead of keeping everything separate. The Power Dialer helps make repetitive calling more efficient, while the interface keeps the workflow easy to follow. It also helps reduce some of the manual work involved in organizing sales calls and makes it easier to keep track of calling activity. Review collected by and hosted on G2.com.

Rahul S.

Chief Vacation Officer

Small-Business (50 or fewer emp.)

8/19/2026

"Flawless Connectivity, Affordable Calls, and an Intuitive AI-Powered Dialer"

5/5

What do you like best about KrispCall?

Connectivity is clear and flawless. The calling rates are also very affordable, and it can be used to verify a WhatsApp Business account as well as other social media accounts. Highly recommended. The UI/UX of the dialer and dashboard is very user-friendly and easy to understand. I’ve also contacted the support team, and they made the onboarding process so simple that anyone can complete it in just a few minutes. additional benefit is it's AI and intelligence integrated into the system as it's an icing on the top. integrating the system with other tools is also very easy. Review collected by and hosted on G2.com.

What do you dislike about KrispCall?

as far as there's nothing to mention about disliking the system as the performance is completely up to the mark. Review collected by and hosted on G2.com.

Jefferson U.

Marketing Head

Small-Business (50 or fewer emp.)

8/1/2026

"Instantly Activated Virtual Numbers with Crystal-Clear International Calls"

5/5

What do you like best about KrispCall?

The ability to instantly purchase and activate virtual phone numbers from different countries is a game-changer. It allowed my business to establish a local presence in international markets without needing a physical office. The setup was incredibly fast, and the international call quality is surprisingly clear Review collected by and hosted on G2.com.

What do you dislike about KrispCall?

The mobile app is already very good and reliable, but I would love to see even more advanced customization options in the mobile interface in future updates, similar to what is available on the desktop web version. It's a minor nitpick, but having the full feature set on mobile would be perfect Review collected by and hosted on G2.com.

What problems is KrispCall solving and how is that benefiting you?

The Problem: "My team works completely remotely across different cities, and we struggled to maintain a professional, unified business phone system. We were wasting time using our personal numbers, which hurt our credibility with clients."

The Benefit: "KrispCall completely solved this by giving us instant, professional virtual numbers that we could set up in minutes. We now have a single shared business line that rings directly to our laptops and mobile phones. It has made our remote team look highly professional and organized, and we never miss a lead even when we are traveling." Review collected by and hosted on G2.com.

Baggins H.

Administration

Information Technology and Services

Small-Business (50 or fewer emp.)

8/6/2026

"KrispCall Makes Business Calls Simple with Reliable Quality and Responsive Support"

5/5

What do you like best about KrispCall?

What I like best about KrispCall is how easy it is to set up and use. The interface is clean and intuitive, making it simple to manage business calls without a steep learning curve. It has helped us keep our business communications organized, and the overall call quality has been reliable. I also appreciate the responsive customer support whenever we've had questions or needed assistance. Review collected by and hosted on G2.com.

What do you dislike about KrispCall?

Like most cloud communication platforms, there are occasional minor issues, but nothing that has significantly affected our day-to-day use. I'd like to see even more integrations and continued improvements to performance and customization options as the platform evolves. Review collected by and hosted on G2.com.

What problems is KrispCall solving and how is that benefiting you?

KrispCall has helped us centralize our business communications by keeping business calls separate from personal numbers and making it easier for our team to manage customer conversations. This has improved our professionalism, made communication more organized, and simplified collaboration across our team. Review collected by and hosted on G2.com.

Selma H.

Customer Service Coordinator

Mid-Market (51-1000 emp.)

9/24/2026

"Best-in-Class Call Monitoring for Faster Coaching and Training"

5/5

What do you like best about KrispCall?

Ngl the call monitoring is the best part for me. I can secretly listen to my team's calls, whisper stuff to them mid-call without the customer hearing, and barge in if it's going totally wrong. Saved me so much time training new hires, don't have to sit next to them anymore lol. Review collected by and hosted on G2.com.

What do you dislike about KrispCall?

Kinda annoying when a bunch of agents are on calls, and I'm trying to find the one I wanna jump into, takes too many clicks. Also, sometimes there's a little lag when I join a call, not a huge deal, but it's there. Review collected by and hosted on G2.com.

What problems is KrispCall solving and how is that benefiting you?

In what terms is KrispCall solving the problem, and how is that benefiting you? Before this we'd only find out an agent screwed up after the customer was already mad and complaining. Now I catch it live and just fix it right there. Training's way faster now and we get way less angry customers since stuff gets handled during the call instead of after they hang up pissed. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

10/15/2026

"Simple, Helpful Platform for International Calling and Team Setup"

5/5

What do you like best about KrispCall?

They called me once I set everything up to make sure it was all working properly, and they helped get my toll-free number verified as quickly as possible. Overall, they’re a very helpful company, and the platform is simple and easy to use, including adding different members to my team. It’s also a great, straightforward way to get a number and call people outside of your country. The chatbot inside my workspace has been really helpful too. Whenever I’m having trouble with something, I can ask the chatbot right in my workspace and it helps me out. Review collected by and hosted on G2.com.

What do you dislike about KrispCall?

The only downside to KrispCall is that you have to pay for an additional add-on if you want to view the call transcription. Review collected by and hosted on G2.com.

Samuel P.

Founder

Small-Business (50 or fewer emp.)

8/27/2026

"Extremely Easy to Use, Fast & Excellent Support"

5/5

What do you like best about KrispCall?

It’s extremely easy to use, and the support team is excellent if you have any questions during setup. They respond quickly and help you reach a solution efficiently.

It also made it simple for me to get started with a brand-new US phone number so I could easily call other US numbers. If I close one sale using Krispcall, my money will have returned at least 30x Review collected by and hosted on G2.com.

What do you dislike about KrispCall?

So far it's all looking good, but they do have A LOT of features, so looking at the dashboard can be daunting. But, if you look closely, you'll find what you need easily. Review collected by and hosted on G2.com.

Abdullah S.

Founder

Small-Business (50 or fewer emp.)

10/17/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Feature-Rich, Great UI and Instant Human Support at Krispcall.com"

4/5

What do you like best about KrispCall?

I heartfully recommend Krispcall.com for users who value their money. As there are a lot of features provided in a very good user interface. Also, call performance is very well, all depending on your network. I personally love their instant chat support with a real person despite AI. Love it bruhhhhhhhh... but minutes pricing is a little more. Review collected by and hosted on G2.com.

What do you dislike about KrispCall?

Minutes pricing is a little high, also the only thing I hate. Review collected by and hosted on G2.com.

Erik S.

Account Manager

Small-Business (50 or fewer emp.)

8/20/2026

"Exceptional Call Quality and a Truly Free, Client-Friendly Support Line"

5/5

What do you like best about KrispCall?

The standout feature for us is the exceptional, high call quality paired with the ease of giving our clients a completely free channel to reach us. Our callers can connect directly with our support agents without ever worrying about long-distance fees or cell minutes usage. Review collected by and hosted on G2.com.

What do you dislike about KrispCall?

The current call reporting dashboard covers the basic call logs well, but i would really like to see better, more granular analytics specifically designed for tracking toll-free line metrics, such as peak call times and automated weekly trend graphs to help optimize our agent staffing. Review collected by and hosted on G2.com.

What problems is KrispCall solving and how is that benefiting you?

KrispCall completely eliminates the cost barrier that often keeps remote or out-of-state prospects from making an initial inquiry. By offering a high-quality toll-free line, we've successfully removed a massive friction point for our customer base. It encourages more inbound calls over cold emails, which allows our team to resolve client issues on the spot and build significantly stronger relationships. Review collected by and hosted on G2.com.