GrooveHQ
Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. Formerly Groove, it helps 1,400+ companies scale customer support without scaling headcount. Results customers report - Sender.net: ~4,000 conversations a month, 71% resolved end to end. - StaffTraveler: 24/7 coverage for 1M+ users, tickets cut in half at an 88% resolution rate. - Covidence: 64% of support resolved end to end, with zero drop in accuracy. - Proposify: 52% resolved end to end, ~220 fewer tickets a month reaching the team. Helply runs its own support on the product. Two people support roughly 1,400 customers, and median first response fell from 18.2 to 5.8 minutes. AI built in, not bolted on The inbox, workflows, permissions, and data model were designed for humans and AI agents from day one. You get one platform instead of a help desk, an AI add-on, and a separate knowledge base tool. The help desk Shared inbox and ticketing, live chat and messaging, knowledge base and help center, analytics and reporting, customer records, and workflows and automation. AI triage categorizes, prioritizes, and routes every conversation before anyone opens it. The AI agents - Support Agent resolves customer issues end to end on every channel. When a person is needed, it hands off with the investigation already done. - Assist Agent works beside your reps. It gathers context, drafts replies, and takes the actions they approve. - Background Agents watch every conversation and act without being asked. Churn, Knowledge, Revenue, Feature Request, and Insights agents ship ready to use, and teams can build their own. Agents that take action Helply connects to 60+ tools, including Salesforce, HubSpot, Stripe, Chargebee, Linear, Jira, GitHub, Gong, Notion, Confluence, Snowflake, and Zapier. Agents issue refunds, change subscriptions, update records, and open engineering issues within the permissions you set. Every channel in one workspace Email, live chat, Slack and Slack Connect, Microsoft Teams, WhatsApp, Discord, Telegram, phone, and SMS. Pricing built for AI Every plan includes unlimited users, so your whole company can help customers. AI work is billed in credits by complexity. Retries, failed actions, and rejected drafts never cost credits. Security SOC 2 Type II and GDPR compliant, with audit logs and HIPAA support on higher plans. Customer data is never used to train AI models. Easy to switch Migrate from Zendesk, Intercom, Freshdesk, Help Scout, Front, or Groove. Or run Helply beside your current help desk on part of the queue first. Who it's for SaaS companies, ecommerce brands, marketplaces, consumer apps, and online services whose support volume is growing faster than their team.
Average Rating: 4.6/5.0
Total Reviews: 194
How Do G2 Users Rate GrooveHQ?
- Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.3/10)
- Integrations: 8.6/10 (Category avg: 8.5/10)
- Trends: 8.1/10 (Category avg: 8.1/10)
- Performance Tracking: 8.5/10 (Category avg: 8.3/10)
Who Is the Company Behind GrooveHQ?
- Seller: GrooveHQ
- Year Founded: 2011
- HQ Location: Newport, RI
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Twitter: @Groove
6,683 Twitter followers -
LinkedIn® Page: www.linkedin.com
54 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Computer Software, Information Technology and Services
- Company Size: 77% Small, 22% Medium
What Do G2 Reviewers Say About GrooveHQ?
AI-generated summary from verified user reviews
Pros
- Users value the responsive customer support from GrooveHQ, enhancing collaboration and clarity in managing queries.
- Users value the automation reminders in GrooveHQ, ensuring timely follow-ups and no missed communications.
- Users find GrooveHQ's interface easy to use, facilitating efficient team collaboration and responsive support.
- Users commend the easy setup process of GrooveHQ, enhancing collaboration and improving overall support efficiency.
- Users appreciate the efficiency of GrooveHQ in managing support queries collaboratively and enhancing user experience.
Cons
- Users find chat functionality issues frustrating, as they cannot select specific conversation parts for forwards or responses.
- Users find the comment inclusion limitations frustrating, as they can't selectively forward conversation parts effectively.
- Users face email communication issues, needing selective forwarding options to avoid sharing unnecessary conversation details.
- Users face challenges due to the lack of selective conversation forwarding, complicating communication and leading to disjointed discussions.
- Users find that merging tickets in GrooveHQ is not as straightforward as expected, causing some frustration.
What Are Recent G2 Reviews of GrooveHQ?
"Groove is an amazing platform"
Rating: 5.0/5.0 stars
— Alejandra B.
"Game-Changer for Team Transparency with Minor Glitches"
Rating: 4.0/5.0 stars
— Katie F.
