Best Shared Inbox Software - Page 3

How Many Shared Inbox Software Products Does G2 Track?

Total Products under this Category: 93

Category Stats (Aug 2026)

  • Average Rating: 4.58/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: BoldDesk (+0.33%) - Among all products in this category, BoldDesk recorded the largest rating increase compared to last month

Last updated: August 05, 2026

How Does G2 Rank Shared Inbox Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 36,800+ Authentic Reviews
  • 93+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Shared Inbox Software

G2 Grid® for Shared Inbox Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Front, HubSpot Service Hub, Missive, Podium, Freshdesk, Hiver in Gmail, and Fin.

Underlying data: [Grid® JSON](https://www.g2.com/categories/shared-inbox/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=front&focus%5B%5D=hubspot-service-hub&focus%5B%5D=missive&focus%5B%5D=podium&focus%5B%5D=freshdesk&focus%5B%5D=hiver-in-gmail&focus%5B%5D=fin)

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SparrowDesk

SparrowDesk is an AI-first customer support platform powered by Zoona AI, designed to help teams resolve customer conversations faster and more consistently at scale. It unifies email and live chat into a single omnichannel inbox, giving support teams full visibility into every customer interaction. At the core of SparrowDesk is Zoona AI, which brings intelligence directly into the support workflow. Zoona AI includes AI Agents that automatically handle routine customer queries with accurate, on-brand responses, and an AI Copilot that assists human agents with instant conversation summaries and smart reply suggestions. Together, they reduce repetitive work while keeping humans in control of complex issues. Beyond AI, SparrowDesk provides essential support operations tools such as Service Level Agreements (SLAs), customizable ticket views, macros, and real-time analytics. These features help teams stay organized, meet response targets, and gain visibility into performance. Designed for scale, SparrowDesk supports multi-brand and multilingual support with role-based access controls for growing teams.

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GrooveHQ

The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support.

Average Rating: 4.6/5.0

Total Reviews: 194

How Do G2 Users Rate GrooveHQ?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.3/10)
  • Integrations: 8.6/10 (Category avg: 8.5/10)
  • Trends: 8.1/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.5/10 (Category avg: 8.3/10)

Who Is the Company Behind GrooveHQ?

  • Seller: GrooveHQ
  • Year Founded: 2011
  • HQ Location: Newport, RI
  • Twitter: @Groove
    6,683 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    54 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 77% Small, 22% Medium

What Do G2 Reviewers Say About GrooveHQ?

AI-generated summary from verified user reviews

Pros
  • Users commend GrooveHQ for its responsive customer support, enhancing collaboration and clarity in managing queries effectively.
  • Users value the helpful reminders from GrooveHQ, making follow-ups and support management seamless for teams.
  • Users love how GrooveHQ's automation feature ensures that nothing slips through the cracks, providing timely follow-ups.
  • Users praise GrooveHQ's ease of use, benefiting from collaborative tools and responsive support for efficient management.
  • Users praise the easy setup of GrooveHQ, highlighting responsive support and clear help resources that enhance collaboration.
Cons
  • Users face chat functionality issues, as it's all or nothing for including parts of conversations in responses.
  • Users express frustration over the lack of selective comment inclusion, leading to disjointed conversations across platforms.
  • Users struggle with email communication issues, wishing to selectively include parts of conversations without reverting to other platforms.
  • Users face challenges with limited issue resolution options, making it hard to select relevant conversation parts when forwarding.
  • Users find merging tickets cumbersome, which complicates their workflow and hampers efficiency in GrooveHQ.

What Are Recent G2 Reviews of GrooveHQ?

What Are G2 Users Discussing About GrooveHQ?

DevRev

DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface.

Average Rating: 4.3/5.0

Total Reviews: 210

How Do G2 Users Rate DevRev?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.3/10)
  • Integrations: 8.5/10 (Category avg: 8.5/10)
  • Trends: 8.5/10 (Category avg: 8.1/10)
  • Performance Tracking: 7.8/10 (Category avg: 8.3/10)

Who Is the Company Behind DevRev?

  • Seller: DevRev
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Palo Alto, CA
  • Twitter: @devrev
    3,269 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    937 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: HR Specialist, Product Manager
  • Top Industries: Computer Software, Financial Services
  • Company Size: 54% Medium, 33% Small

What Do G2 Reviewers Say About DevRev?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of DevRev, noting its user-friendly interface and seamless navigation.
  • Users commend the efficiency of DevRev, noting its rapid navigation and responsiveness enhances their support experience.
  • Users appreciate the intuitive and powerful features of DevRev, enhancing communication and operational efficiency across teams.
  • Users commend DevRev's intuitive platform, seamless communication, flexible workflows, and responsive support team, enhancing overall productivity.
  • Users value the robust functionality and insightful analytics of DevRev, enhancing their customer engagement experience.
Cons
  • Users find several missing features in DevRev, particularly around automation, reporting, and cohort creation.
  • Users note the limited features of DevRev, which restricts automation, reporting, and user flow analysis capabilities.
  • Users find a lack of features in DevRev, impacting automation and reporting capabilities, but improvements are noted.
  • Users find the learning curve steep, making it challenging for non-tech individuals to navigate DevRev effectively.
  • Users find the product not intuitive, making it challenging for non-tech teams to navigate and utilize effectively.

What Are Recent G2 Reviews of DevRev?

Gmelius

Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing workspace.

Average Rating: 4.4/5.0

Total Reviews: 756

How Do G2 Users Rate Gmelius?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.3/10)
  • Integrations: 8.3/10 (Category avg: 8.5/10)
  • Trends: 7.8/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.1/10 (Category avg: 8.3/10)

Who Is the Company Behind Gmelius?

  • Seller: Gmelius SA
  • Year Founded: 2016
  • HQ Location: Geneva
  • Twitter: @gmelius
    1,772 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 81% Small, 16% Medium

What Do G2 Reviewers Say About Gmelius?

AI-generated summary from verified user reviews

Pros
  • Users find Gmelius to be extremely user-friendly, streamlining their work processes and simplifying inbox management.
  • Users love the easy email assignment and note-taking features of Gmelius, enhancing team communication and workflow.
  • Users value the seamless collaboration tools of Gmelius, enhancing organization and keeping teams aligned effortlessly.
  • Users appreciate the robust team collaboration features of Gmelius, simplifying email management and enhancing communication.
  • Users appreciate the robust team collaboration features of Gmelius, enhancing email management and streamlining communication.
Cons
  • Users experience significant email management issues with Gmelius, including slow loading times and ineffective search functions.
  • Users find Gmelius lacking in advanced mobile features, making email management on the go challenging.
  • Users experience performance issues with Gmelius, citing slow email loading times and inefficient bulk task management.
  • Users experience significant email loading delays with Gmelius, leading to frustration and inefficiency in email management.
  • Users find the learning curve steep, requiring additional training and guidance for effective software deployment.

What Are Recent G2 Reviews of Gmelius?

What Are G2 Users Discussing About Gmelius?

Kayako

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow.

Average Rating: 4.1/5.0

Total Reviews: 225

How Do G2 Users Rate Kayako?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.3/10)
  • Integrations: 8.5/10 (Category avg: 8.5/10)
  • Trends: 8.2/10 (Category avg: 8.1/10)
  • Performance Tracking: 7.9/10 (Category avg: 8.3/10)

Who Is the Company Behind Kayako?

  • Seller: Kayako
  • Year Founded: 2001
  • HQ Location: N/A
  • Twitter: @Kayako
    9,448 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    60 employees on LinkedIn®
  • Phone: +1 (888) 952-9256

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 53% Small, 35% Medium

What Do G2 Reviewers Say About Kayako?

AI-generated summary from verified user reviews

Pros
  • Users praise the contextual AI suggestions in Kayako, enhancing response accuracy and reducing guesswork for support agents.
  • Users value the contextual AI efficiency of Kayako, enhancing support responsiveness and accuracy in addressing customer needs.
  • Users appreciate the contextual AI technology in Kayako, which significantly enhances support agents' efficiency and accuracy.
  • Users value the contextual automated responses of Kayako, enhancing support with relevant AI-generated suggestions.
  • Users appreciate the contextual responsiveness of Kayako's AI, enhancing support with accurate and relevant suggestions.
Cons
  • Users find the mobile experience lacking intuitiveness, making it challenging for agents in the field or after hours.
  • Users find the mobile experience lacking, stating it's not ideal for agents needing accessibility on-the-go.
  • Users find the mobile experience lacking, making it inconvenient for agents needing quick access on-the-go.
  • Users feel the mobile experience is underdeveloped, making it challenging for agents to use effectively on-the-go.

What Are Recent G2 Reviews of Kayako?

What Are G2 Users Discussing About Kayako?

HelpCrunch

HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. 🧠 AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control. ⏵ Save time, reduce workload – automatically handle up to 80% of customer questions. ⏵ Scale without hiring – create multiple agents for different products, workflows, or tasks. ⏵ Be everywhere your customers are – live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber. ⏵ Reliable answers only – near-zero hallucinations; anything missing gets routed to your team. ⏵ Handle complexity effortlessly – multi-part questions, follow-ups, topic changes. ⏵ Automate smarter – add AI Agents into chatbot flows for flexible, context-aware automation. 🤖 No-Code AI Chatbots Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed. 💬 Live Chat & Multichannel Inbox Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team. 📚 Knowledge Base
 Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers. 📧 Email & Campaigns
 Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time. 🎯 Popups & Auto Messages
 Trigger personalized chat messages or popups based on visitor behavior – engage leads instantly, promote offers, and drive conversions. 📊 Analytics & Performance Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support. 😉 Why HelpCrunch?
 ⏵ Multichannel by design: web, mobile, messengers, email, and social.
 ⏵ All-in-one: support, marketing automation, and lightweight CRM in one tool.
 ⏵ Scales with your business, from startups to enterprises. ⏵ No-code setup in minutes.
Free migration from other tools. Make service your competitive advantage with HelpCrunch – the secret behind more efficient teams, without extra headcount.

Average Rating: 4.7/5.0

Total Reviews: 233

How Do G2 Users Rate HelpCrunch?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.3/10)
  • Integrations: 9.7/10 (Category avg: 8.5/10)
  • Trends: 8.7/10 (Category avg: 8.1/10)
  • Performance Tracking: 9.6/10 (Category avg: 8.3/10)

Who Is the Company Behind HelpCrunch?

  • Seller: HelpCrunch
  • Year Founded: 2016
  • HQ Location: Palo Alto, CA
  • Twitter: @HelpCrunchCom
    334 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 83% Small, 15% Medium

What Do G2 Reviewers Say About HelpCrunch?

AI-generated summary from verified user reviews

Pros
  • Users benefit from the ease of use of HelpCrunch, finding it intuitive and seamless for support management.
  • Users appreciate the comprehensive features of HelpCrunch, effectively combining live chat, email, and knowledge base management.
  • Users value the helpful features of HelpCrunch, enhancing communication and engagement with clients effortlessly.
  • Users appreciate the intuitive live chat of HelpCrunch, enabling immediate client support and seamless communication.
  • Users praise the excellent customer support of HelpCrunch, noting fast responses and helpful onboarding assistance.
Cons
  • Users find the limited customization options restrictive, wishing for greater flexibility in widgets and templates.
  • Users note that the live chat loads slowly in some locations, impacting performance and user experience.
  • Users experience chat issues such as slow loading times and limitations in functionality needing improvement.
  • Users find the pricing high for small businesses, especially with additional costs for features like the AI editor.
  • Users experience slow loading times with HelpCrunch, frustrating their interactions and overall site performance.

What Are Recent G2 Reviews of HelpCrunch?

Mojo Helpdesk

Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting.

Average Rating: 4.4/5.0

Total Reviews: 235

How Do G2 Users Rate Mojo Helpdesk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.3/10)
  • Integrations: 8.3/10 (Category avg: 8.5/10)
  • Trends: 7.2/10 (Category avg: 8.1/10)
  • Performance Tracking: 7.7/10 (Category avg: 8.3/10)

Who Is the Company Behind Mojo Helpdesk?

  • Seller: Mojo Helpdesk
  • Year Founded: 2011
  • HQ Location: Austin, Texas
  • Twitter: @mojohelpdesk
    705 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Primary/Secondary Education
  • Company Size: 55% Medium, 30% Small

What Do G2 Reviewers Say About Mojo Helpdesk?

AI-generated summary from verified user reviews

Cons
  • Users report bugs with layouts and media, affecting the overall user experience in Mojo Helpdesk.
  • Users face button issues that hinder functionality, particularly with layout consistency and media handling.
  • Users experience editing difficulties with layouts and media, hindering their overall satisfaction with Mojo Helpdesk.
  • Users report formatting issues with layouts and images, impacting their overall experience with Mojo Helpdesk.
  • Users struggle with layout issues, especially when switching to dark mode and managing images effectively.

What Are Recent G2 Reviews of Mojo Helpdesk?

What Are G2 Users Discussing About Mojo Helpdesk?

Helpmonks

Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for staying organized, and adding internal notes help to tame your email workload and ease the burden on your team's emails. Furthermore, Helpmonks has a Live-Chat option included in each plan and a mighty Email Marketing Platform for email campaigns and automated email triggers. Moreover, Helpmonks is the only shared inbox tool that offers multiple deployments models - SaaS (hosted), dedicated Cloud servers, and On-Premise (self-hosted) options and is priced per mailbox and NOT per user. Helpmonks is a shared mailbox software that empowers your team to collaborate on email conversations. Helpmonks makes all your shared mailboxes available in a central location, so your organization gains transparency and insight into all your team emails. For every team member. In the office, at home, or for remote teams. Besides, Helpmonks works with every email provider so you can continue using the tools that you already know and use. Our customers tell us -"Helpmonks just works."

Average Rating: 4.3/5.0

Total Reviews: 26

How Do G2 Users Rate Helpmonks?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.3/10)
  • Integrations: 7.7/10 (Category avg: 8.5/10)
  • Trends: 8.9/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.5/10 (Category avg: 8.3/10)

Who Is the Company Behind Helpmonks?

  • Seller: Helpmonks
  • Year Founded: 2013
  • HQ Location: Syracuse, New York
  • Twitter: @helpmonks
    2,086 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 73% Small, 27% Medium

What Do G2 Reviewers Say About Helpmonks?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the efficient email organization and search functionality provided by Helpmonks, enhancing their workflow.
  • Users commend the effective email organization and search functionality in Helpmonks, enhancing their productivity significantly.
  • Users appreciate the email tracking feature of Helpmonks, allowing for efficient searching and organization of emails.
  • Users value the effective organization and labeling of emails, making past searches efficient and user-friendly.
Cons
  • Users often experience random shutdowns with Helpmonks, feeling uninformed about issue resolutions and updates.
  • Users are frustrated with poor notifications about issues, leaving them uninformed during random shutdowns.
  • Users report frequent random shutdowns, with a lack of communication regarding fixes, impacting their experience negatively.
  • Users are frustrated by the slow loading times, leading to delays and a negative impact on productivity.
  • Users experience random shutdowns with Helpmonks, feeling uninformed about resolution timelines during crashes.

What Are Recent G2 Reviews of Helpmonks?

What Are G2 Users Discussing About Helpmonks?

Threads

Threads is a cloud based application that records your entire organisation's emails and phone calls and allows you to view, share and investigate them in an easy to use, familiar interface.

Average Rating: 4.3/5.0

Total Reviews: 13

How Do G2 Users Rate Threads?

  • Integrations: 8.1/10 (Category avg: 8.5/10)
  • Trends: 9.2/10 (Category avg: 8.1/10)
  • Performance Tracking: 9.0/10 (Category avg: 8.3/10)

Who Is the Company Behind Threads?

  • Seller: JPY
  • Year Founded: 2018
  • HQ Location: London, England
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 62% Medium, 23% Small

What Do G2 Reviewers Say About Threads?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the user-friendly interface of Threads, making it simple to share updates and connect with friends.
  • Users enjoy the easy-to-use and user-friendly interface of Threads, enhancing their sharing experience with minimal distractions.
  • Users love the seamless integration with Instagram, enhancing their sharing experience and social connectivity.
  • Users love the seamless connectivity of Threads with Instagram, enhancing transition and community building effortlessly.
  • Users enjoy the customization options in Threads, allowing them to see tailored, relevant posts easily.
Cons
  • Users feel the user interface could be improved to better appeal to the younger audience on Threads.
  • Users feel that the UX design is lacking, particularly in appealing to the younger audience's preferences.
  • Users feel the lack of integrations hinders their ability to customize and navigate their experience effectively.
  • Users find the learning curve steep, struggling with navigation and limited customization options in Threads.
  • Users desire more customization options for their profiles on Threads, feeling limited compared to other platforms.

What Are Recent G2 Reviews of Threads?

Spike

Spike is an AI-powered email and team communication platform that combines email, chat, meetings, and collaboration tools into a single, organized workspace. It is designed for professionals, small teams, and businesses that use email as their primary communication channel but want a faster, more streamlined way to manage daily interactions and tasks. By transforming traditional email into a chat-like format, Spike simplifies how users read and reply to messages. The platform removes repetitive headers, quoted text, and long chains, allowing conversations to appear as clean, continuous threads. Users can manage all email accounts, calendars, and contacts in one place while taking advantage of built-in AI to summarize conversations, draft replies, and organize the inbox automatically. Spike supports both individual and team use. Freelancers and professionals use it to manage clients and projects more efficiently, while teams rely on Spike to centralize communication, share files, and collaborate in real time without switching between multiple tools. Core Features: Conversational Email: Presents emails as natural chat-like conversations while remaining fully compatible with standard email protocols. AI Productivity Tools: Provides automatic summaries, suggested replies, translations, and content drafting to speed up workflow. Priority Inbox: Uses AI to sort incoming messages into relevant categories—Priority, Other, Notes, and Starred—helping users focus on what matters most. Integrated Meetings: Enables voice and video calls directly from email threads for faster coordination. Collaborative Notes and Docs: Allows users to create, edit, and share documents in real time within the inbox. Unified Inbox and Search: Consolidates multiple email accounts and calendars into a single interface with cross-account search. Shared Inbox: Helps teams manage customer and project communications collaboratively, ensuring faster response times. Compatibility: Works with Gmail, Outlook, iCloud, Office 365, Yahoo Mail, and all IMAP-supported accounts across desktop, mobile, and web platforms. Security and Privacy: Spike is ad-free and never sells or monetizes user data. All message data is encrypted using the AES-256 standard. Spike is suited for users seeking a unified communication platform that enhances productivity while maintaining the familiarity of email. It bridges the gap between traditional email clients and modern collaboration tools, offering a single, AI-enhanced workspace that helps individuals and teams stay focused and efficient.

Average Rating: 4.6/5.0

Total Reviews: 250

How Do G2 Users Rate Spike?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.3/10)
  • Integrations: 3.3/10 (Category avg: 8.5/10)
  • Trends: 7.9/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.8/10 (Category avg: 8.3/10)

Who Is the Company Behind Spike?

  • Seller: Spike
  • Year Founded: 2014
  • HQ Location: Herzliya, IL
  • Twitter: @SpikeNowHQ
    3,036 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 72% Small, 15% Medium

What Do G2 Reviewers Say About Spike?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Spike, simplifying email management and enhancing productivity with its intuitive interface.
  • Users appreciate Spike for its easy email management, making it simple to read and organize all messages.
  • Users value the intuitive chat-style interface of Spike, which simplifies email management and enhances communication.
  • Users value the transformative email experience Spike provides, making communication intuitive and reducing inbox anxiety.
  • Users love Spike's intuitive chat-style interface that reduces inbox anxiety and consolidates communication seamlessly.
Cons
  • Users report missing features in Spike, including limited message history and lack of integration options for advanced workflows.
  • Users highlight limited features in Spike, such as restricted message history and inadequate support for Japanese searches.
  • Users face integration issues with Spike, limiting connectivity with external email providers and task management systems.
  • Users find the pricing to be high, particularly due to limitations in the free tier and offline access issues.
  • Users express concerns about limited customization options in Spike, particularly regarding notifications and offline functionality.

What Are Recent G2 Reviews of Spike?

What Are G2 Users Discussing About Spike?

ProProfs Help Desk

ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently. Key features of ProProfs Help Desk: Fast and effective ticket resolution ProProfs Help Desk plays a critical role in fast and effective ticket resolution, as tickets are assigned to the concerned individuals and teams. Tickets get resolved faster due to ticket prioritization, internal commenting and canned responses. Shared Inbox ProProfs helpdesk ticketing system enables managers and system administrators to efficiently manage customer-facing inboxes such as contact@, billing@, help@, support@, and sales@. Admin can assign tickets for faster resolution. Canned Responses Canned responses help agents to automatically communicate with their customers and also maintain brand consistency. Your customers don’t have to wait for an answer until the resolution of their queries. On the part of the agents, they don’t have to waste their time and energy in answering the same queries. Issue Tracking Tracking customer issues, requests, and bugs is a primary feature of ProProfs Help Desk system. Tickets are not missed, left unattended or, unresolved using this customer support tool. Reporting and Analytics ProProfs Help Desk comes integrated with a survey tool that enables businesses to capture customer feedback in real-time through customer and NPS (Net Promoter Score) surveys. The customer feedback helps to improve agent performance and customer experience. ProProfs Help Desk comes packed with other powerful features as well.

Average Rating: 4.7/5.0

Total Reviews: 16

How Do G2 Users Rate ProProfs Help Desk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.3/10)

Who Is the Company Behind ProProfs Help Desk?

  • Seller: ProProfs
  • Year Founded: 2009
  • HQ Location: Los Angeles, CA
  • Twitter: @ProProfs
    4,731 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    215 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 83% Small, 22% Medium

What Are Recent G2 Reviews of ProProfs Help Desk?

What Are G2 Users Discussing About ProProfs Help Desk?

Unipile

Integrating LinkedIn, Email, and WhatsApp with Unipile’s API into your software empowers your users to streamline their outreach and communication workflows. Enable advanced features like sending LinkedIn Invitations, InMails, and WhatsApp messages, while syncing inboxes across channels. Automate profile enrichment and data retrieval to enhance efficiency and deliver a unified communication experience. Optimize your users' workflows across LinkedIn, Email, and WhatsApp seamlessly!

Average Rating: 4.3/5.0

Total Reviews: 15

How Do G2 Users Rate Unipile?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.3/10)
  • Integrations: 9.2/10 (Category avg: 8.5/10)
  • Trends: 8.3/10 (Category avg: 8.1/10)
  • Performance Tracking: 9.6/10 (Category avg: 8.3/10)

Who Is the Company Behind Unipile?

  • Seller: Unipile
  • Year Founded: 2020
  • HQ Location: Riorges, FR
  • LinkedIn® Page: www.linkedin.com
    14 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 40% Medium, 33% Small

What Do G2 Reviewers Say About Unipile?

AI-generated summary from verified user reviews

Pros
  • Users highly value Unipile's excellent customer support, appreciating the quick access to knowledgeable assistance when needed.
  • Users value the ease of use of Unipile, finding the setup quick and the platform simple to navigate.
  • Users praise the easy setup of Unipile, finding it quick and simple to get started.
  • Users love the intuitive simplicity of Unipile, praising its ease of setup and immediate support from knowledgeable staff.
  • Users find the setup process incredibly easy, making their experience with Unipile quick and hassle-free.
Cons
  • Users experience connectivity issues due to lack of access to logs, complicating troubleshooting and disconnection reasons.
  • Users find the inadequate tracking of logs in Unipile frustrating, impacting their ability to troubleshoot issues effectively.
  • Users express a need for missing logs, complicating troubleshooting and limiting insight into actions taken.

What Are Recent G2 Reviews of Unipile?

What Are G2 Users Discussing About Unipile?

Zendo

Zendo is an all-in-one software for streamlining selling services, from custom, and productized to subscriptions. It helps entrepreneurs and agencies speed up their internal processes with the help of automation. Create your own workflows, automatically generate invoices, and boast a professional-looking Service Catalog, where your clients can easily make a purchase. It's a simple and elegant solution that instead of a dashboard, proposes a chat as a center of operations, where each new client's request creates a conversation thread. It's where you send quotes, invoices, payments, and messages. Forget about switching between tabs or apps entirely and do everything in one place. Zendo can be made your own with a variety of white-label options, from custom domain to branded colors and even your own, personalized chatbot! Gather your team and make your business thrive in this easy-to-use, intuitive software.

Average Rating: 4.9/5.0

Total Reviews: 11

How Do G2 Users Rate Zendo?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.3/10)
  • Integrations: 9.2/10 (Category avg: 8.5/10)

Who Is the Company Behind Zendo?

  • Seller: MPC
  • Year Founded: 2012
  • HQ Location: Katowice, PL
  • LinkedIn® Page: www.linkedin.com
    32 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 91% Small, 9% Medium

What Do G2 Reviewers Say About Zendo?

AI-generated summary from verified user reviews

Pros
  • Users value the centralized communication offered by Zendo, enhancing their interaction with clients effortlessly.
  • Users find Zendo to be intuitive and easy to customize, streamlining their workflow and client communication effectively.
  • Users find Zendo's pricing incredibly accessible, making it suitable for businesses of all sizes.
  • Users value the centralized communication in Zendo, making it easy to manage clients and enhance workflow.
  • Users appreciate the centralized client communication feature of Zendo, enhancing interaction and management of leads.
Cons
  • Users feel that Zendo's difficult customization limits their ability to personalize the platform effectively.
  • Users note limited design capabilities in Zendo, expressing a desire for more customization options.
  • Users find the implementation complexity of Zendo time-consuming, which may hinder its overall effectiveness.
  • Users find Zendo's complex setup time-consuming, leading to frustration during initial implementation.
  • Users find the difficult setup of Zendo to be time-consuming and complex, impacting their initial experience.

What Are Recent G2 Reviews of Zendo?

What Are G2 Users Discussing About Zendo?

Featurebase

Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's loved by thousands of fast-growing teams from companies like Lovable, Raycast, and n8n. 💫 Instead of having 5+ different tools, Featurebase offers everything in one place to help you build products your users love: - Support platform – Support your customers from anywhere with an omnichannel inbox and automate support with powerful AI agents. - Feedback collection & voting: Centralize feedback with in-app widgets, integrations, and a dedicated feedback forum. Let users vote on each other's feature ideas, see their total revenue, and focus on the most impactful features. Plus, all upvoters will automatically be notified when you ship their request. - Changelogs: Announce product changes and increase feature adoption with neat in-app popups, notification emails, and a standalone changelog page. - Help Center: Provide self-serve support with a beautiful knowledge base & bring help articles inside your product with a lightweight widget. - Surveys (NPS, CSAT, etc.): Create targeted in-app surveys to ask users anything and measure customer satisfaction.

Average Rating: 4.7/5.0

Total Reviews: 49

How Do G2 Users Rate Featurebase?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.3/10)
  • Integrations: 6.7/10 (Category avg: 8.5/10)
  • Trends: 7.8/10 (Category avg: 8.1/10)
  • Performance Tracking: 7.2/10 (Category avg: 8.3/10)

Who Is the Company Behind Featurebase?

  • Seller: Featurebase
  • Year Founded: 2021
  • HQ Location: Tallinn, EE
  • Twitter: @FeaturebaseHQ
    2,216 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 90% Small, 8% Medium

What Do G2 Reviewers Say About Featurebase?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use and wide range of features in Featurebase, enhancing valuable feedback integration.
  • Users value the ease of use of Featurebase, highlighting its intuitive design and effortless integration.
  • Users appreciate Featurebase's simplicity and abundance of features, making it a versatile solution for multiple needs.
  • Users praise the responsive customer support of Featurebase, appreciating their helpfulness and understanding of SMB needs.
  • Users value the intuitive feedback management of Featurebase, enhancing user engagement and actionable insights effortlessly.
Cons
  • Users find missing features like limited customization options and restricted SSO access affecting their overall experience.
  • Users express frustration over limited features in lower pricing tiers, hindering access to necessary functionalities and growth.
  • Users find the editor bugs and limitations hinder functionality and overall usability of Featurebase.
  • Users note the limited customization options, which restrict branding and flexibility in features for their needs.
  • Users face limited functionality in customization and analytics, hindering deeper insights and workflow automation.

What Are Recent G2 Reviews of Featurebase?

OneHash Chat

OneHash Chat is a tailored made real time customer engagement tool having shared inbox, omni-channel support, AI assist, chatbot and many more. A tailor made solution which is scalable, robust and comprehensive. Some notable features are - Unlimited Inbox - Unlimited Agents - Chat Widgets - AI Assist via OpenAI - Chatbot - Messenger, Telegram, email, Line Inbox - Workflow Automation - User Permission on Inbox - Canned Response - Generate reports (CSAT, Open Conversations, Conversation Traffic, Conversations by Agents etc.) - Add Label to the conversation - Event and Condition based Automation - Run Campaign on the Inbox - Import and Export Contacts

Average Rating: 4.8/5.0

Total Reviews: 13

How Do G2 Users Rate OneHash Chat?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.3/10)
  • Integrations: 8.3/10 (Category avg: 8.5/10)
  • Trends: 8.9/10 (Category avg: 8.1/10)
  • Performance Tracking: 9.4/10 (Category avg: 8.3/10)

Who Is the Company Behind OneHash Chat?

  • Seller: OneHash
  • Year Founded: 2020
  • HQ Location: Delaware
  • Twitter: @OneHash
    593 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    28 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 62% Small, 38% Medium

What Do G2 Reviewers Say About OneHash Chat?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface of OneHash Chat, enhancing team communication and efficiency daily.
  • Users appreciate the collaboration efficiency of OneHash Chat, which enhances team communication and streamlines daily tasks.
  • Users appreciate the ease of communication with OneHash Chat, enhancing team collaboration through its simple and efficient interface.
  • Users appreciate the ease of use of OneHash Chat, which greatly enhances team communication and efficiency.
  • Users love the easy communication with OneHash Chat, praising its simple interface and efficient collaboration tools.

What Are Recent G2 Reviews of OneHash Chat?

Zowie

Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s customers don’t want to navigate websites, search knowledge bases, or wait on hold. They want to say what they need — and get it done instantly. Zowie makes that possible. With Zowie AI Agents, brands unlock: - End-to-end automation of complex processes, not just basic FAQs - Flawless accuracy, following your business rules — no hallucinations - Seamless integration with your tech stack, from CRMs to fulfillment systems - Conversations that feel natural — powered by generative AI and guided by your data Built for mid-market and enterprise businesses, Zowie empowers leaders across customer service, operations, and IT to transform the way they serve customers — faster, smarter, and more cost-efficiently. The future of customer experience isn’t a better website. It’s a conversation. Zowie makes it happen.

Average Rating: 4.7/5.0

Total Reviews: 70

How Do G2 Users Rate Zowie?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.3/10)
  • Integrations: 10.0/10 (Category avg: 8.5/10)
  • Trends: 9.4/10 (Category avg: 8.1/10)
  • Performance Tracking: 9.2/10 (Category avg: 8.3/10)

Who Is the Company Behind Zowie?

  • Seller: Zowie Inc.
  • Year Founded: 2019
  • HQ Location: New York
  • Twitter: @ZowieAI
    144 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    100 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail, Consumer Services
  • Company Size: 48% Small, 40% Medium

What Do G2 Reviewers Say About Zowie?

AI-generated summary from verified user reviews

Pros
  • Users appreciate Zowie's automated handling of inquiries, enhancing efficiency and reducing agent workload significantly.
  • Users praise the intuitive and easy-to-use platform of Zowie, making operations efficient and straightforward.
  • Users value the efficient and fast implementation by Zowie, enhancing their e-commerce experience with ease.
  • Users commend Zowie for its efficient automation, enabling quick and seamless integration tailored for e-commerce needs.
  • Users value the intuitive support from the Zowie team, enhancing their experience with easy tool operation.
Cons
  • Users find the limited features of Zowie, especially in reporting and integration, to be quite frustrating.
  • Users find the reporting module lacking, especially regarding integration with BI tools and advanced reporting features.
  • Users experience language confusion and occasional bugs with Zowie, which can lead to frustrating delays in resolutions.
  • Users find the complexity of the UI challenging, especially when creating intricate workflows that appear messy.
  • Users find the analytics data less accessible, desiring quicker, more useful feedback instead of digging for information.

What Are Recent G2 Reviews of Zowie?

What Are G2 Users Discussing About Zowie?

Neeraja Prakash
NP
Researched and written by Neeraja Prakash
Updated October 3, 2024