Best Enterprise Shared Inbox Software

How Many Shared Inbox Software Products Does G2 Track?

Total Products under this Category: 100

Category Stats (Sep 2026)

  • Average Rating: 4.57/5 (↓0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Comm100 (+0.36%) - Among all products in this category, Comm100 recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Shared Inbox Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 36,900+ Authentic Reviews
  • 100+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Shared Inbox Software

G2 Grid® for Shared Inbox Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Front, HubSpot Service Hub, Freshdesk, Podium, Hiver in Gmail, DevRev, and Gmelius.

Underlying data: [Grid® JSON](https://www.g2.com/categories/shared-inbox/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=front&focus%5B%5D=hubspot-service-hub&focus%5B%5D=freshdesk&focus%5B%5D=podium&focus%5B%5D=hiver-in-gmail&focus%5B%5D=devrev-devrev&focus%5B%5D=gmelius&segment=enterprise)

Zendesk for Customer Service

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide."

Average Rating: 4.3/5.0

Total Reviews: 6,703

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How Do G2 Users Rate Zendesk for Customer Service?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.3/10)
  • Integrations: 8.2/10 (Category avg: 8.5/10)
  • Trends: 7.7/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.0/10 (Category avg: 8.3/10)

Who Is the Company Behind Zendesk for Customer Service?

  • Seller: Zendesk
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • Twitter: @Zendesk
    102,672 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,537 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 45% Medium, 40% Small

What Do G2 Reviewers Say About Zendesk for Customer Service?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use with Zendesk, benefiting from organized workflows and seamless functionality.
  • Users value the centralized communication and automation features of Zendesk, enhancing efficiency and personalized support.
  • Users value the efficient organization and speedy responses facilitated by Zendesk's centralized customer support system.
  • Users find Zendesk's ease of use invaluable, appreciating its intuitive interface and efficient task management.
  • Users benefit from the easy management of support tickets in Zendesk, enhancing collaboration and efficiency.
Cons
  • Users find Zendesk lacking in missing features, like customizable ticket statuses and commenting options for agents.
  • Users find the limited features of Zendesk frustrating, leading to complex workarounds and time-consuming setups.
  • Users find the learning curve steep due to advanced features, making setup and customization challenging for non-experts.
  • Users find limited customization in Zendesk, requiring significant time and effort to achieve desired setups and configurations.
  • Users find Zendesk's complexity overwhelming for beginners, with a steep learning curve for advanced features and reports.

What Are Recent G2 Reviews of Zendesk for Customer Service?

What Are G2 Users Discussing About Zendesk for Customer Service?

Front

Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view of customer interactions, Front enhances agent productivity by minimizing the need for app switching, ensuring that responses are not only fast but also accurate and personalized. The platform is particularly beneficial for customer-first organizations that require a streamlined approach to communication. Front is tailored for businesses of all sizes, from startups to established enterprises, enabling them to manage customer inquiries efficiently. Specific use cases include handling customer support tickets, managing sales inquiries, and facilitating team collaboration on customer-related tasks. This versatility makes Front an essential tool for any organization looking to improve its customer engagement strategies. One of the key features of Front is its advanced AI capabilities. Unlike traditional customer service AI solutions that often adopt a mistakes-first approach, Front AI is designed to start intelligently and continuously improve over time. It learns from every customer interaction in real time, allowing businesses to scale their operations safely from day one. This proactive learning capability ensures that agents have access to relevant insights and suggestions, enhancing their ability to provide exceptional service. Additionally, Front stands out due to its user-friendly interface and ease of configuration. Businesses can customize the platform to fit their unique workflows without the need for extensive IT resources or third-party consultants. This level of control over the customer experience empowers organizations to adapt quickly to changing customer needs and preferences, ultimately fostering stronger relationships with their clients. With over 9,000 businesses, including notable names like ClickUp, Uber Freight, and Reed & Mackay, trusting Front for their customer engagement needs, the platform demonstrates its effectiveness in delivering efficiency and actionable insights. Front is committed to providing industry-leading customer service to all users, regardless of team size, ensuring that every organization can maintain a customer-first approach in their operations.

Average Rating: 4.7/5.0

Total Reviews: 2,454

How Do G2 Users Rate Front?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.3/10)
  • Integrations: 8.7/10 (Category avg: 8.5/10)
  • Trends: 8.3/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.6/10 (Category avg: 8.3/10)

Who Is the Company Behind Front?

  • Seller: Front App
  • Company Website:
  • Year Founded: 2014
  • HQ Location: San Francisco, CA
  • Twitter: @FrontHQ
    9,411 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    560 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Account Manager
  • Top Industries: Logistics and Supply Chain, Computer Software
  • Company Size: 48% Small, 42% Medium

What Do G2 Reviewers Say About Front?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Front, enjoying its intuitive design and efficient email management features.
  • Users love Front for its seamless team collaboration, ensuring organized communication and efficient workflow across departments.
  • Users appreciate Front's clean interface and seamless collaboration features, enhancing team coordination and efficiency in managing inboxes.
  • Users appreciate the effective communication in Front, which seamlessly integrates email management and team collaboration.
  • Users find Front's smart commenting feature and organization tools essential for efficient communication and management.
Cons
  • Users face challenges due to missing features like improved search functionality and better folder organization in Front.
  • Users struggle with email tagging issues, finding it cumbersome to manage emails in their 'assigned to me' inbox.
  • Users find email searching and management confusing, often resulting in stress and difficulty locating important messages.
  • Users struggle with email management issues, including limited organization options and occasional system performance problems.
  • Users find the limited features of Front disappointing, especially in relation to its high pricing for small businesses.

What Are Recent G2 Reviews of Front?

What Are G2 Users Discussing About Front?

HubSpot Service Hub

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity.

Average Rating: 4.4/5.0

Total Reviews: 2,827

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How Do G2 Users Rate HubSpot Service Hub?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.3/10)
  • Integrations: 8.4/10 (Category avg: 8.5/10)
  • Trends: 8.0/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.4/10 (Category avg: 8.3/10)

Who Is the Company Behind HubSpot Service Hub?

  • Seller: HubSpot
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cambridge, Massachusetts, United States
  • Twitter: @HubSpot
    784,270 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17,628 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Customer Success Specialist
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 60% Small, 37% Medium

What Do G2 Reviewers Say About HubSpot Service Hub?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of HubSpot Service Hub, streamlining communication and enhancing decision-making effortlessly.
  • Users love the seamless integration of features in HubSpot Service Hub, enhancing communication and accessibility of insights.
  • Users highly value the responsive customer support of HubSpot Service Hub, ensuring quick assistance for any inquiries.
  • Users appreciate the efficiency of HubSpot Service Hub, streamlining tasks and enhancing productivity effectively.
  • Users appreciate the convenient ticketing system of HubSpot Service Hub, efficiently managing all customer interactions in one place.
Cons
  • Users find missing features in HubSpot Service Hub, especially in customization and advanced functionalities requiring higher plans.
  • Users find limited customization in contacts and reporting features, hindering their ability to effectively manage multiple properties.
  • Users feel the limited features of HubSpot Service Hub hinder customization and efficiency in their workflows.
  • Users report a lack of features in HubSpot Service Hub, hindering usability and cross-team collaboration.
  • Users face limited email processing options and struggle with ticket management inefficiencies in HubSpot Service Hub.

What Are Recent G2 Reviews of HubSpot Service Hub?

What Are G2 Users Discussing About HubSpot Service Hub?

Freshdesk

Freshdesk (a product of Freshworks Inc.) helps customer service teams move from their first AI agent to AI-powered customer service, without a drawn-out transformation program. Freshdesk unifies channels, conversations, AI, and customer context into one place, so agents always have the full picture before responding. Ready-to-use AI agents understand intent, take action, and resolve requests across channels, not just route them. AI Copilot helps every agent work faster and with more confidence, and AI Insights turns service data into decisions instead of dashboards. Guided rollout and prebuilt templates mean teams can launch quickly and expand at their own pace, whether they're a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 60% improved agent productivity, a 97% first-contact resolution rate, and up to 80% of resolutions with AI agents.

Average Rating: 4.4/5.0

Total Reviews: 3,691

How Do G2 Users Rate Freshdesk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.3/10)
  • Integrations: 8.3/10 (Category avg: 8.5/10)
  • Trends: 8.3/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.5/10 (Category avg: 8.3/10)

Who Is the Company Behind Freshdesk?

  • Seller: Freshworks
  • Company Website:
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • Twitter: @FreshworksInc
    19,020 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,783 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Manager, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 48% Small, 40% Medium

What Do G2 Reviewers Say About Freshdesk?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Freshdesk, making implementation and daily management effortless and efficient.
  • Users appreciate the ease of use in Freshdesk, enabling quick management of tickets with minimal training.
  • Users appreciate the automation features of Freshdesk, which streamline workflows and enhance focus on customer satisfaction.
  • Users praise the efficient ticket management of Freshdesk, finding it easy to track and prioritize support requests.
  • Users appreciate the efficiency of Freshdesk, as it simplifies ticket management and enhances productivity.
Cons
  • Users feel that Freshdesk lacks essential features such as live chat, impacting its overall functionality and user satisfaction.
  • Users find Freshdesk has limited features compared to competitors, particularly in customization and omnichannel capabilities.
  • Users face limited customization options in Freshdesk, impacting their ability to tailor workflows and agent roles effectively.
  • Users find ticket management cumbersome, needing features for automated follow-ups and facing performance issues during peak times.
  • Users experience frustrating slow loading times, especially when adding ticket fields or updating user roles.

What Are Recent G2 Reviews of Freshdesk?

What Are G2 Users Discussing About Freshdesk?

Podium

Podium builds the AI Employees that power local businesses. Trusted by 60,000+ businesses across Automotive, Home Services, Aesthetics, and Retail, Podium's AI Employees increase lead conversion by 45% and generate 30% more revenue, without adding headcount. Podium is purpose-built for the industries we serve: Automotive: Podium turns every lead into a test drive or service appointment and searches for more opportunities in your database. Used by over 6,000 auto dealerships, Jerry, our AI employee, drives revenue through Sales AI, Service AI and Voice AI for fixed ops, with direct integrations to Reynolds & Reynolds, VinSolutions, CDK, Tekion, Dealertrack, Dealervault, Dealersocket, X-time and every other major CRM, DMS and scheduling system Home Services: Podium is the AI Operating System for HVAC, plumbing, electrical, and garage door contractors: Podium FSM, scheduling, memberships, and payments all in one platform. Larry, our AI employee, answers every call, books jobs directly onto the dispatch board, and follows up until the invoice is paid. Aesthetics: Podium is the AI Operating System for aesthetics: Podium EMR, patient communications, and marketing all in one platform. Avery, our AI front desk, responds to every lead, books appointments directly onto your calendar, and handles after-hours inquiries. Retail: Podium is the AI-powered communication, reviews, and payments platform for furniture, appliance, jewelry, and mattress retailers. Podium's AI Employee responds to every lead in under 60 seconds, 24/7. Since our founding in 2014, Podium has deployed thousands of AI Employees and become the system that drives growth and efficiency for local businesses. Podium has been recognized for Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents for local business, and awarded #1 AI Agent for Business Operations by G2.

Average Rating: 4.5/5.0

Total Reviews: 2,027

How Do G2 Users Rate Podium?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.3/10)
  • Integrations: 8.4/10 (Category avg: 8.5/10)
  • Trends: 7.5/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.0/10 (Category avg: 8.3/10)

Who Is the Company Behind Podium?

  • Seller: Podium
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Lehi, UT
  • Twitter: @PodiumHQ
    4,178 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,639 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, General Manager
  • Top Industries: Automotive, Retail
  • Company Size: 60% Small, 35% Medium

What Do G2 Reviewers Say About Podium?

AI-generated summary from verified user reviews

Pros
  • Users find Podium's ease of use and intuitive design to significantly enhance their business operations and efficiency.
  • Users appreciate Podium for its user-friendly interface and effective communication features that enhance business operations.
  • Users highly value Podium's unified communication, seamlessly integrating multiple messaging platforms for streamlined customer engagement.
  • Users love the easy communication with customers via Podium, enhancing real-time interactions and improving service insights.
  • Users rave about the fantastic customer support from Podium, enhancing business operations and satisfaction significantly.
Cons
  • Users find messaging issues with Podium, struggling to manage a high volume of inquiries effectively.
  • Users express concern over missing features in Podium, hindering effective service management and customer engagement.
  • Users find Podium's limited features challenging, particularly with tracking messages and lack of integration options.
  • Users find Podium's pricing to be excessive, deterring small businesses from fully utilizing the platform.
  • Users report poor customer support, facing aggressive practices and frustrating cancellation processes that sour their experience.

What Are Recent G2 Reviews of Podium?

What Are G2 Users Discussing About Podium?

Hiver in Gmail

Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - Cross-team collaboration: Resolve complex requests without losing context between teams. Hiver keeps conversation history, private notes, handoffs, and Slack discussions connected to the customer thread, so everyone involved works from the same picture. - Ticketing: Give every request clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. Teams can configure ticket fields and define SLAs in natural language, while built-in audit trails keep work accountable and reporting-ready. -AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather relevant context, follow your team’s procedures, take actions across connected systems, and respond. They resolve requests autonomously and bring in your team when human judgment is needed. - AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, drafts replies in your team’s tone, recommends next steps, and takes directed actions, such as updating Salesforce or retrieving information from Confluence. Your team stays in control, reviewing and approving what goes out. - Self-updating help center: Turn every resolution into knowledge that compounds. Hiver AI turns resolved conversations into help center articles and flags existing content when it becomes outdated or conflicts with how your team actually resolves issues. - Integrations & Workflows: Connect the tools your team already uses and automate the work between them. Workflows route, assign, tag, triage, and escalate requests using conditions and data from your apps. Teams can build workflows, define triage rules, and trigger actions across connected systems using natural language. - Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual. It also tracks quality and customer health, and surfaces trends across conversations. Your team can query the data in natural language, inside Hiver or through MCP. - Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. Ask AI answers deeper questions about each account, while AI Agents and your team use that intelligence to make every interaction more informed, relevant, and personal. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on.

Average Rating: 4.6/5.0

Total Reviews: 1,251

How Do G2 Users Rate Hiver in Gmail?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.3/10)
  • Integrations: 8.2/10 (Category avg: 8.5/10)
  • Trends: 8.0/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.3/10 (Category avg: 8.3/10)

Who Is the Company Behind Hiver in Gmail?

  • Seller: Hiver
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • Twitter: @hiverhq
    5,617 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    279 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 66% Small, 27% Medium

What Do G2 Reviewers Say About Hiver in Gmail?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Hiver in Gmail, facilitating efficient communication and task assignments.
  • Users love the seamless team collaboration Hiver provides, enhancing organization and communication for remote teams.
  • Users find Hiver's email management system invaluable for effectively overseeing communication in remote teams.
  • Users praise Hiver for its streamlined communication, facilitating efficient collaboration within Gmail for their teams.
  • Users highlight the seamless collaboration capabilities of Hiver, enhancing team communication and productivity in Gmail.
Cons
  • Users experience email issues with Hiver in Gmail, including glitches, long loading times, and challenges in data retrieval.
  • Users feel there are missing features in Hiver, expressing a desire for enhancements and better email management tools.
  • Users express frustration with limited features in Hiver, impacting efficiency, especially for organizations with varied work schedules.
  • Users experience occasional slow loading times with Hiver in Gmail, which can affect their efficiency during tasks.
  • Users often face bug issues with Hiver, experiencing slowdowns and frequent disconnects that hinder efficiency.

What Are Recent G2 Reviews of Hiver in Gmail?

DevRev

DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface.

Average Rating: 4.3/5.0

Total Reviews: 207

How Do G2 Users Rate DevRev?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.3/10)
  • Integrations: 8.5/10 (Category avg: 8.5/10)
  • Trends: 8.5/10 (Category avg: 8.1/10)
  • Performance Tracking: 7.8/10 (Category avg: 8.3/10)

Who Is the Company Behind DevRev?

  • Seller: DevRev
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Palo Alto, CA
  • Twitter: @devrev
    3,269 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    901 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: HR Specialist, Product Manager
  • Top Industries: Computer Software, Financial Services
  • Company Size: 54% Medium, 33% Small

What Do G2 Reviewers Say About DevRev?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of DevRev, enjoying its intuitive interface and seamless onboarding experience.
  • Users commend the high efficiency of DevRev, highlighting responsive support and smooth navigation as key benefits.
  • Users value the intuitive and powerful platform of DevRev, enhancing communication and workflow efficiency seamlessly.
  • Users appreciate the intuitive platform and excellent support of DevRev, enhancing their daily operational efficiency significantly.
  • Users commend the robust insights of DevRev, enhancing customer engagement and app improvement effectively.
Cons
  • Users are concerned about the missing features in DevRev, particularly around automation, reporting, and user flow analysis.
  • Users express concerns over limited features, highlighting missing automation, reporting, and user flow analysis capabilities.
  • Users note the lack of features, with missing automation, reporting options, and user flow understanding capabilities.
  • Users find the learning curve steep, needing additional training due to the confusing and messy UI.
  • Users find DevRev not intuitive, especially for non-tech individuals, complicating the onboarding and overall experience.

What Are Recent G2 Reviews of DevRev?

Gmelius

Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing workspace.

Average Rating: 4.4/5.0

Total Reviews: 756

How Do G2 Users Rate Gmelius?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.3/10)
  • Integrations: 8.3/10 (Category avg: 8.5/10)
  • Trends: 7.8/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.1/10 (Category avg: 8.3/10)

Who Is the Company Behind Gmelius?

  • Seller: Gmelius SA
  • Year Founded: 2016
  • HQ Location: Geneva
  • Twitter: @gmelius
    1,772 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 81% Small, 16% Medium

What Do G2 Reviewers Say About Gmelius?

AI-generated summary from verified user reviews

Pros
  • Users find Gmelius easy to use, enhancing productivity and simplifying daily tasks with accessible features.
  • Users appreciate the easy email assignment and actioning features of Gmelius, enhancing collaboration and historical email management.
  • Users value Gmelius for its seamless collaboration tools, enhancing organization and visibility in team communications.
  • Users value the robust team collaboration features that streamline communication and enhance email management effectively.
  • Users value the effective communication tools in Gmelius, enhancing collaboration and simplifying email management.
Cons
  • Users experience email management issues with Gmelius, facing slow load times and ineffective search functionalities.
  • Users note the missing features in Gmelius' mobile app, which hinders effective email management on the go.
  • Users experience performance issues with Gmelius, finding it slow to load emails and cumbersome for bulk tasks.
  • Users often face slow email loading times and ineffective email search options with Gmelius, causing frustration and inefficiencies.
  • Users report a steep learning curve with Gmelius, requiring extra support to fully utilize its features.

What Are Recent G2 Reviews of Gmelius?

What Are G2 Users Discussing About Gmelius?