# Best Enterprise Shared Inbox Software

*By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)*


Products classified in the overall Shared Inbox category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Shared Inbox to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Shared Inbox category.

In addition to qualifying for inclusion in the Shared Inbox Software category, to qualify for inclusion in the Enterprise Business Shared Inbox Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.





## Top Shared Inbox Software at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [Front](https://www.g2.com/products/front/reviews) | 4.6/5.0 (2,427 reviews) | Team collaboration inside shared email threads | "[Front Brings Clear Ownership and Visibility to Customer Conversations](https://www.g2.com/survey_responses/front-review-12978601)" |
| 2 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,624 reviews) | Multi-channel ticket routing with SLA tracking | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" |
| 3 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,818 reviews) | Shared inbox with full CRM context | "[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)" |
| 4 | [Missive](https://www.g2.com/products/missive/reviews) | 4.7/5.0 (839 reviews) | Email collaboration with internal chat per thread | "[Helpful for managing asset acquisition communications](https://www.g2.com/survey_responses/missive-review-12674382)" |
| 5 | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | 4.6/5.0 (1,251 reviews) | Gmail-native shared inbox with team accountability | "[Efficient Inbox Management with Stellar Free Features](https://www.g2.com/survey_responses/hiver-in-gmail-review-11024153)" |
| 6 | [Podium](https://www.g2.com/products/podium/reviews) | 4.5/5.0 (2,025 reviews) | Service business texting with review automation | "[Podium Transformed Our Agency Communication with Seamless on Demand Integrations](https://www.g2.com/survey_responses/podium-review-12909019)" |
| 7 | [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5.0 (3,673 reviews) | Multi-channel support consolidation with automation | "[Simple, Powerful, and Effective Helpdesk Software](https://www.g2.com/survey_responses/freshdesk-review-12954417)" |
| 8 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,702 reviews) | AI-first support deflection with shared inbox | "[Accurate AI Ticket Handling, Clean UI, and Responsive Support](https://www.g2.com/survey_responses/fin-review-12958250)" |
| 9 | [CommBox](https://www.g2.com/products/commbox/reviews) | 4.7/5.0 (48 reviews) | Call-to-digital routing with WhatsApp-first automation | "[Transformative Omni-channel Communication Hub](https://www.g2.com/survey_responses/commbox-review-12315000)" |
| 10 | [Spark for Teams](https://www.g2.com/products/spark-for-teams/reviews) | 4.4/5.0 (22 reviews) | Team email collaboration without password sharing | "[Clean UX and Spark AI Make Team Email Access Easy](https://www.g2.com/survey_responses/spark-for-teams-review-12722914)" |

---
## What Are the Most Common Questions About Shared Inbox Software?
*AI-generated · Last updated: May 26, 2026*
### Which solution supports multi-channel message management?
Based on G2 reviews, several shared inbox tools in this category are used to centralize conversations from more than one channel, but reviewer feedback most often highlights email, chat, SMS, social messaging, and other support streams being handled in one workspace. According to verified users, Front is used to manage email, chats, and integrated apps in one hub, HubSpot Service Hub is praised for centralizing customer communication and support workflows, and Zendesk for Customer Service is frequently mentioned for bringing email, chat, phone, and social interactions into one place. G2 reviewers mention that the main benefit is less context switching, clearer ownership, and fewer missed messages across teams.


### What platform integrates shared inbox with CRM systems?
Based on G2 reviews, CRM-connected shared inbox workflows are most clearly associated with products that combine support conversations with broader customer records. According to verified users, HubSpot Service Hub is frequently described as connecting ticketing, shared inbox workflows, and CRM data in one platform, making it easier to track customer history and support context. G2 reviewers also mention Zendesk for Customer Service for integrations with CRM and other business tools, while Hiver is noted for Gmail-based collaboration with integrations to CRMs and related systems. Across reviews, buyers value having customer details, ticket history, and follow-up context connected so teams can respond faster without jumping between disconnected tools.


### Which shared inbox platform offers the most seamless email collaboration?
Based on G2 reviews, Front stands out most often for seamless email collaboration. According to verified users, teams use Front to draft emails together, leave internal comments, assign conversations, and coordinate replies without forwarding threads or relying on separate chat tools. G2 reviewers mention that shared drafts, tagging teammates, internal notes, and clear visibility into who owns each conversation make collaboration feel smoother and more organized. Users also describe Front as helpful for reducing duplicated work, improving follow-up, and keeping all communication context in one place. Some reviewers note occasional issues around search, AI responses, or notification behavior, but the collaboration workflow is consistently a core strength in recent feedback.


### Which vendor offers analytics on team email productivity?
Based on G2 reviews, multiple vendors in this category offer visibility into team email activity, workloads, and response handling. According to verified users, Front is used to monitor shared inbox progress and team coordination, Hiver is praised for snapshot views, response-time visibility, and analytics inside Gmail-based workflows, and HubSpot Service Hub is often mentioned for team transparency and reporting around support requests. G2 reviewers mention that these analytics features help managers understand ownership, follow-up status, workload distribution, and service performance without relying on disconnected inboxes. For buyers comparing options, the common value is clearer oversight into how teams handle incoming messages and where process bottlenecks may be forming.


### What is the best shared inbox tool for customer support teams?
Based on G2 reviews, Front is the strongest recent fit for customer support teams in this dataset because reviewers repeatedly describe it as centralizing communication, improving ownership, and helping teams collaborate on responses. According to verified users, Front supports shared inboxes, internal comments, assignments, automation, and multi-channel communication in ways that reduce missed messages and speed up response handling. G2 reviewers mention benefits such as better visibility, easier teamwork on support emails, and smoother triage of customer issues. Some users also call out room for improvement in areas like AI accuracy, reporting flexibility, or search behavior, but the overall review pattern points to Front as a consistent support-focused option for shared inbox management.

**Here are some of the top-rated products on G2:**

- [Front](https://www.g2.com/products/front/reviews/front-review-12868121) – used by support teams to centralize email, comments, assignments, and shared ownership
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews/hubspot-service-hub-review-12806607) – helps support teams combine ticketing, automation, and CRM-linked service workflows
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews/zendesk-for-customer-service-review-11792478) – supports high-volume support across email, chat, and social with automation workflows


### Which vendor provides AI-powered email tagging and routing?
Based on G2 reviews, Front, HubSpot Service Hub, and Missive all show evidence of AI or automation helping teams manage routing, rules, or inbox organization. According to verified users, Front is often mentioned for AI assistance around rules, summaries, and workflow setup, while HubSpot Service Hub is described as combining automation, ticketing, and AI-powered tools in support operations. G2 reviewers also mention Missive for rules, AI integration, and collaboration features that help teams triage email. Across these reviews, the recurring theme is not just AI for drafting responses, but AI or automation assisting with sorting, assigning, and reducing manual effort in busy shared inbox environments.


### Which tool supports shared inbox for remote teams?
Based on G2 reviews, tools in this category support remote teamwork by making inbox ownership, internal comments, and shared visibility easier across distributed teams. According to verified users, Missive is repeatedly described as helping teams collaborate through shared inboxes, internal notes, and assignments without losing context, while Front is praised for internal collaboration on email threads and team coordination from one workspace. G2 reviewers also mention Hiver for shared inbox management directly in Gmail, helping teams assign emails and avoid duplicate work. Buyers evaluating remote-team use cases should look for recurring review themes such as visibility into ownership, centralized communication, and simpler handoffs when multiple people need to work from different locations.


### What platform provides SLA tracking for shared inbox communications?
Based on G2 reviews, SLA-style tracking is most clearly associated with support-oriented shared inbox platforms rather than lightweight collaboration-only tools. According to verified users, Zendesk for Customer Service is frequently used for ticket management, ownership, and workflow controls that help teams keep responses on track. G2 reviewers also mention HubSpot Service Hub for support workflows and visibility into service handling, and Freshdesk for organizing tickets, response management, and team coordination in one place. Across the recent reviews, buyers looking for SLA tracking tend to value clear ownership, automation, workload visibility, and structured ticket handling so shared inbox communication is not left unmanaged or delayed.


### What is the most affordable shared inbox software for SMBs?
Based on G2 reviews, affordability for SMBs is most often described around tools that deliver shared inbox value without requiring a heavy setup or enterprise-style footprint. According to verified users, Missive is directly described by one recent reviewer as a more affordable alternative after switching from another platform, Hiver is often praised for delivering Gmail-based shared inbox workflows with a fast learning curve, and BoldDesk is noted for strong value and lower-cost positioning compared with larger help desk products. G2 reviewers mention that SMB teams tend to prioritize ease of use, quick setup, and enough collaboration features to avoid missed emails without paying for unnecessary complexity.

**Here are some of the top-rated products on G2:**

- [Missive](https://www.g2.com/products/missive/reviews/missive-review-12858905) – often used by small teams to unify inboxes, tasks, and collaboration in one affordable workflow
- [Hiver](https://www.g2.com/products/hiver/reviews/hiver-review-12722017) – fits Gmail-based teams that want shared inbox organization with lighter onboarding
- [BoldDesk](https://www.g2.com/products/bolddesk/reviews/bolddesk-review-12698564) – reviewers highlight strong automation and ticketing value at a more economical price point


### What is the top-rated shared inbox platform for enterprises?
Based on G2 reviews, enterprise-oriented shared inbox buyers tend to favor platforms that support multi-channel communication, structured workflows, and cross-team visibility at scale. According to verified users, Front is widely used to centralize team communication, assignments, comments, and automation in one system, while Zendesk for Customer Service is repeatedly highlighted for handling email, chat, social, and phone support within a unified workspace. G2 reviewers also mention HubSpot Service Hub for organizations that want service workflows connected with broader CRM context and automation. Across the review set, enterprise buyers appear to value centralized communication, stronger governance, and collaboration features that reduce duplicate work and keep teams aligned across larger support operations.

**Here are some of the top-rated products on G2:**

- [Front](https://www.g2.com/products/front/reviews/front-review-12868121) – supports enterprise teams with shared inbox collaboration, internal comments, and workflow visibility
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews/zendesk-for-customer-service-review-11792478) – fits larger operations managing omnichannel support and structured ticket workflows
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews/hubspot-service-hub-review-12806607) – works well for enterprises that want support, automation, and CRM-connected communication together




## How Many Shared Inbox Software Products Does G2 Track?
**Total Products under this Category:** 83

### Category Stats (Jun 2026)
- **Average Rating**: 4.58/5 (↓0.01 vs May 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: Comm100 (+0.23%) - Among all products in this category, Comm100 recorded the largest rating increase compared to last month
*Last updated: June 09, 2026*


## How Does G2 Rank Shared Inbox Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 36,300+ Authentic Reviews
- 83+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Which Shared Inbox Software Is Best for Your Use Case?

- **Best for Small Businesses:** [Podium](https://www.g2.com/products/podium/reviews)
- **Best for Mid-Market:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
- **Best for Enterprise:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
- **Highest User Satisfaction:** [Missive](https://www.g2.com/products/missive/reviews)
- **Best Free Software:** [Front](https://www.g2.com/products/front/reviews)


---

**Sponsored**

### Front

Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view of customer interactions, Front enhances agent productivity by minimizing the need for app switching, ensuring that responses are not only fast but also accurate and personalized. The platform is particularly beneficial for customer-first organizations that require a streamlined approach to communication. Front is tailored for businesses of all sizes, from startups to established enterprises, enabling them to manage customer inquiries efficiently. Specific use cases include handling customer support tickets, managing sales inquiries, and facilitating team collaboration on customer-related tasks. This versatility makes Front an essential tool for any organization looking to improve its customer engagement strategies. One of the key features of Front is its advanced AI capabilities. Unlike traditional customer service AI solutions that often adopt a mistakes-first approach, Front AI is designed to start intelligently and continuously improve over time. It learns from every customer interaction in real time, allowing businesses to scale their operations safely from day one. This proactive learning capability ensures that agents have access to relevant insights and suggestions, enhancing their ability to provide exceptional service. Additionally, Front stands out due to its user-friendly interface and ease of configuration. Businesses can customize the platform to fit their unique workflows without the need for extensive IT resources or third-party consultants. This level of control over the customer experience empowers organizations to adapt quickly to changing customer needs and preferences, ultimately fostering stronger relationships with their clients. With over 9,000 businesses, including notable names like ClickUp, Uber Freight, and Reed & Mackay, trusting Front for their customer engagement needs, the platform demonstrates its effectiveness in delivering efficiency and actionable insights. Front is committed to providing industry-leading customer service to all users, regardless of team size, ensuring that every organization can maintain a customer-first approach in their operations.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1905&secure%5Bdisplayable_resource_id%5D=1905&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1905&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=10739&secure%5Bresource_id%5D=1905&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fshared-inbox%2Fenterprise&secure%5Btoken%5D=cad24886a8f28fcba83fb5b7f1a0ce5773ac9630c814b4d8315dcabe448f01fa&secure%5Burl%5D=https%3A%2F%2Ffront.com%2Flp2%2Femail-management%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dongoing_g2clicks_consideration_norpac&secure%5Burl_type%5D=custom_url)

---

## What Are the Top-Rated Shared Inbox Software Products in 2026?
### 1. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide."


**Average Rating:** 4.3/5.0
**Total Reviews:** 6,624
**How Do G2 Users Rate Zendesk for Customer Service?**

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.3/10)
- **Integrations:** 8.2/10 (Category avg: 8.5/10)
- **Trends:** 7.7/10 (Category avg: 8.2/10)
- **Performance Tracking:** 8.0/10 (Category avg: 8.5/10)

**Who Is the Company Behind Zendesk for Customer Service?**

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** https://www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk (102,672 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (7,302 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Customer Success Manager, Customer Service Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 45% Mid-Market, 40% Small-Business


#### What Are Zendesk for Customer Service's Pros and Cons?

**Pros:**

- Ease of Use (532 reviews)
- Features (402 reviews)
- Customer Support (286 reviews)
- Helpful (280 reviews)
- Ticket Management (257 reviews)

**Cons:**

- Missing Features (217 reviews)
- Learning Curve (183 reviews)
- Limited Features (182 reviews)
- Limited Customization (159 reviews)
- Complexity (139 reviews)


### What Do G2 Reviewers Say About Zendesk for Customer Service?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** in Zendesk, valuing its seamless workspaces and immediate publish features.
- Users appreciate the **seamless workspaces** in Zendesk, enjoying improved usability and efficient ticket management.
- Users value the **efficient organization and speed** of Zendesk, enhancing customer support across multiple channels seamlessly.
- Users highlight the **helpfulness of Zendesk** in organizing queries and improving response times for better customer service.
- Users appreciate the **user-friendly interface and effective ticket tagging** of Zendesk, enhancing their support experience.

**Cons:**

- Users desire more **customization options** in Zendesk, particularly regarding ticket statuses and agent comments.
- Users find the **learning curve challenging** , especially during initial setup and when integrating multiple brands or departments.
- Users are frustrated with **limited features** in Zendesk, feeling the platform lacks critical functionalities and upgrades.
- Users find that **limited customization** options in Zendesk restrict their ability to efficiently manage ticket statuses and organization creation.
- Users find Zendesk's **complexity** challenging due to its learning curve and occasional bugs affecting functionality.

#### What Are Recent G2 Reviews of Zendesk for Customer Service?

**"[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)"**

**Rating:** 4.5/5.0 stars
*— Lisa M.*

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)

---

**"[Organized, Efficient Customer Support with Powerful Automation in Zendesk](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-12919644)"**

**Rating:** 5.0/5.0 stars
*— David A.*

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-12919644)

---


#### What Are G2 Users Discussing About Zendesk for Customer Service?

- [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes
- [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes
- [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote
- [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote
- [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes

### 2. [Front](https://www.g2.com/products/front/reviews)
Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view of customer interactions, Front enhances agent productivity by minimizing the need for app switching, ensuring that responses are not only fast but also accurate and personalized. The platform is particularly beneficial for customer-first organizations that require a streamlined approach to communication. Front is tailored for businesses of all sizes, from startups to established enterprises, enabling them to manage customer inquiries efficiently. Specific use cases include handling customer support tickets, managing sales inquiries, and facilitating team collaboration on customer-related tasks. This versatility makes Front an essential tool for any organization looking to improve its customer engagement strategies. One of the key features of Front is its advanced AI capabilities. Unlike traditional customer service AI solutions that often adopt a mistakes-first approach, Front AI is designed to start intelligently and continuously improve over time. It learns from every customer interaction in real time, allowing businesses to scale their operations safely from day one. This proactive learning capability ensures that agents have access to relevant insights and suggestions, enhancing their ability to provide exceptional service. Additionally, Front stands out due to its user-friendly interface and ease of configuration. Businesses can customize the platform to fit their unique workflows without the need for extensive IT resources or third-party consultants. This level of control over the customer experience empowers organizations to adapt quickly to changing customer needs and preferences, ultimately fostering stronger relationships with their clients. With over 9,000 businesses, including notable names like ClickUp, Uber Freight, and Reed & Mackay, trusting Front for their customer engagement needs, the platform demonstrates its effectiveness in delivering efficiency and actionable insights. Front is committed to providing industry-leading customer service to all users, regardless of team size, ensuring that every organization can maintain a customer-first approach in their operations.


**Average Rating:** 4.6/5.0
**Total Reviews:** 2,427
**How Do G2 Users Rate Front?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10)
- **Integrations:** 8.7/10 (Category avg: 8.5/10)
- **Trends:** 8.3/10 (Category avg: 8.2/10)
- **Performance Tracking:** 8.6/10 (Category avg: 8.5/10)

**Who Is the Company Behind Front?**

- **Seller:** [Front App](https://www.g2.com/sellers/front-app)
- **Company Website:** https://frontapp.com
- **Year Founded:** 2014
- **HQ Location:** San Francisco, CA
- **Twitter:** @FrontHQ (9,411 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/fronthq/ (536 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Customer Success Manager, Account Manager
- **Top Industries:** Logistics and Supply Chain, Computer Software
- **Company Size:** 48% Small-Business, 42% Mid-Market


#### What Are Front's Pros and Cons?

**Pros:**

- Ease of Use (340 reviews)
- Communication (258 reviews)
- Team Collaboration (258 reviews)
- Features (230 reviews)
- Email Management (190 reviews)

**Cons:**

- Missing Features (137 reviews)
- Email Issues (127 reviews)
- Email Management (107 reviews)
- Email Management Issues (78 reviews)
- Email Communication Issues (74 reviews)


### What Do G2 Reviewers Say About Front?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Front **easy to use** , appreciating its smart mail system and organized interface for efficient client support.
- Users appreciate the **effective communication features** of Front, enabling seamless collaboration and quick messaging with colleagues.
- Users love the **easy collaboration** features of Front, enabling seamless teamwork across departments and time zones.
- Users highlight the **user-friendly interface and collaborative features** of Front, enhancing teamwork and communication efficiency.
- Users love the **smart commenting and organization features** of Front, enhancing collaboration and efficiency in email management.

**Cons:**

- Users find the **missing features** in Front, particularly with the calendar and mobile interface, frustrating at times.
- Users find **email issues** frustrating, including duplicate emails and lack of OOO differentiation, complicating inbox management.
- Users experience **duplicate emails** in Front, which complicates email management and disrupts workflow efficiency.
- Users experience **email management issues** , notably receiving duplicate emails and struggling with inbox organization after time away.
- Users experience **email communication issues** due to confusion with threaded emails and limited mobile app functionalities.

#### What Are Recent G2 Reviews of Front?

**"[Front Brings Clear Ownership and Visibility to Customer Conversations](https://www.g2.com/survey_responses/front-review-12978601)"**

**Rating:** 5.0/5.0 stars
*— Dar F.*

[Read full review](https://www.g2.com/survey_responses/front-review-12978601)

---

**"[Front: A Blessing for Our Team](https://www.g2.com/survey_responses/front-review-12997871)"**

**Rating:** 4.5/5.0 stars
*— Zoe M.*

[Read full review](https://www.g2.com/survey_responses/front-review-12997871)

---


#### What Are G2 Users Discussing About Front?

- [What are some advanced integrations and use cases of Front in managing customer communications in e-commerce?](https://www.g2.com/discussions/what-are-some-advanced-integrations-and-use-cases-of-front-in-managing-customer-communications-in-e-commerce)
- [What is Front used for?](https://www.g2.com/discussions/what-is-front-used-for) - 2 comments

### 3. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)
Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity.


**Average Rating:** 4.4/5.0
**Total Reviews:** 2,818
**How Do G2 Users Rate HubSpot Service Hub?**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.3/10)
- **Integrations:** 8.4/10 (Category avg: 8.5/10)
- **Trends:** 8.0/10 (Category avg: 8.2/10)
- **Performance Tracking:** 8.4/10 (Category avg: 8.5/10)

**Who Is the Company Behind HubSpot Service Hub?**

- **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot)
- **Company Website:** https://hubspot.com
- **Year Founded:** 2006
- **HQ Location:** Cambridge, Massachusetts, United States
- **Twitter:** @HubSpot (784,270 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/68529/ (12,158 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Customer Success Manager, Customer Success Specialist
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Small-Business, 37% Mid-Market


#### What Are HubSpot Service Hub's Pros and Cons?

**Pros:**

- Ease of Use (324 reviews)
- Features (213 reviews)
- Helpful (169 reviews)
- Efficiency (154 reviews)
- Case Management (146 reviews)

**Cons:**

- Missing Features (117 reviews)
- Limited Customization (92 reviews)
- Limited Features (88 reviews)
- Lack of Features (75 reviews)
- Ticket Management (74 reviews)


### What Do G2 Reviewers Say About HubSpot Service Hub?
*AI-generated summary from verified user reviews*

**Pros:**

- Users commend the **ease of use** of HubSpot Service Hub, enabling smooth interaction and quick access to insights.
- Users value the **seamless integration** of HubSpot Service Hub, which enhances communication and decision-making efficiency.
- Users find HubSpot Service Hub's **exceptional accessibility and responsiveness** invaluable for effective communication and decision-making.
- Users value the **efficiency** of HubSpot Service Hub, streamlining workflows and enhancing client management effectively.
- Users appreciate the **effective ticketing system** in HubSpot Service Hub, enhancing management of customer interactions seamlessly.

**Cons:**

- Users note the **missing features** in HubSpot Service Hub, leading to limitations as needs grow and costs increase.
- Users find **limited customization** in HubSpot Service Hub, hindering creativity and requiring cumbersome workarounds for effective use.
- Users are frustrated by **limited features** in customization, reporting, and integration, hampering overall workflow efficiency.
- Users find the **lack of features** in HubSpot Service Hub hinders user experience and cross-team collaboration.
- Users find the **ticket management cumbersome** , with limited processing options and issues affecting data accuracy.

#### What Are Recent G2 Reviews of HubSpot Service Hub?

**"[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)"**

**Rating:** 4.5/5.0 stars
*— Lizeth M.*

[Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)

---

**"[HubSpot Service Hub has helped streamline our support operations significantly. .](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632)"**

**Rating:** 4.0/5.0 stars
*— Ashish  P.*

[Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632)

---


#### What Are G2 Users Discussing About HubSpot Service Hub?

- [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote
- [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote
- [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments
- [Which of the following features are available on the HubSpot platform?](https://www.g2.com/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment
- [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) - 2 comments

### 4. [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact - it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.


**Average Rating:** 4.4/5.0
**Total Reviews:** 3,673
**How Do G2 Users Rate Freshdesk?**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.3/10)
- **Integrations:** 8.3/10 (Category avg: 8.5/10)
- **Trends:** 8.3/10 (Category avg: 8.2/10)
- **Performance Tracking:** 8.5/10 (Category avg: 8.5/10)

**Who Is the Company Behind Freshdesk?**

- **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks)
- **Company Website:** https://www.freshworks.com/
- **Year Founded:** 2010
- **HQ Location:** San Mateo, CA
- **Twitter:** @FreshworksInc (19,020 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,505 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Manager, Owner
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 48% Small-Business, 40% Mid-Market


#### What Are Freshdesk's Pros and Cons?

**Pros:**

- Ease of Use (351 reviews)
- Features (236 reviews)
- Automation (179 reviews)
- Efficiency (171 reviews)
- Ticket Management (170 reviews)

**Cons:**

- Missing Features (115 reviews)
- Ticketing Issues (93 reviews)
- Ticket Management (93 reviews)
- Limited Features (89 reviews)
- Limitations (83 reviews)


### What Do G2 Reviewers Say About Freshdesk?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Freshdesk very **easy to use** , enabling quick management of tickets and smooth implementation with minimal training.
- Users appreciate the **ease of use** of Freshdesk, enabling quick ticket management and smooth implementation.
- Users appreciate the **automation features** of Freshdesk, enhancing efficiency and significantly reducing manual workload.
- Users appreciate the **efficiency** of Freshdesk, thanks to its organization and automation features that enhance productivity.
- Users value the **organized ticket management** in Freshdesk, enhancing tracking and prioritization of support requests.

**Cons:**

- Users feel that the **missing asset management feature** in Freshdesk limits its overall effectiveness compared to FreshService.
- Users face **ticketing issues** with Freshdesk, including duplicate tickets and slow loading during high volume periods.
- Users face **duplicate ticket creation and slow performance** during high volume periods, impacting resolution times.
- Users find the **limited features** of Freshdesk can be overwhelming for new users and hinder effective use.
- Users find **advanced features limited to higher pricing plans** , making it challenging for smaller teams and affecting ticket management.

#### What Are Recent G2 Reviews of Freshdesk?

**"[Simple, Powerful, and Effective Helpdesk Software](https://www.g2.com/survey_responses/freshdesk-review-12954417)"**

**Rating:** 4.5/5.0 stars
*— Aditya S.*

[Read full review](https://www.g2.com/survey_responses/freshdesk-review-12954417)

---

**"[A support tool that quietly made our response process less chaotic, smooth, flexible, an](https://www.g2.com/survey_responses/freshdesk-review-12879809)"**

**Rating:** 4.0/5.0 stars
*— Neelakshi S.*

[Read full review](https://www.g2.com/survey_responses/freshdesk-review-12879809)

---


#### What Are G2 Users Discussing About Freshdesk?

- [What innovative customer service strategies are companies implementing using Freshdesk?](https://www.g2.com/discussions/what-innovative-customer-service-strategies-are-companies-implementing-using-freshdesk) - 1 comment
- [How is Freshdesk being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-freshdesk-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment
- [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) - 4 comments, 1 upvote
- [What is the difference between freshdesk and Freshservice?](https://www.g2.com/discussions/what-is-the-difference-between-freshdesk-and-freshservice) - 2 comments
- [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) - 3 comments

### 5. [Podium](https://www.g2.com/products/podium/reviews)
Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users.


**Average Rating:** 4.5/5.0
**Total Reviews:** 2,025
**How Do G2 Users Rate Podium?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10)
- **Integrations:** 8.4/10 (Category avg: 8.5/10)
- **Trends:** 7.5/10 (Category avg: 8.2/10)
- **Performance Tracking:** 8.0/10 (Category avg: 8.5/10)

**Who Is the Company Behind Podium?**

- **Seller:** [Podium](https://www.g2.com/sellers/podium)
- **Company Website:** https://www.podium.com
- **Year Founded:** 2014
- **HQ Location:** Lehi, UT
- **Twitter:** @PodiumHQ (4,178 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/9203219/ (1,569 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, General Manager
- **Top Industries:** Automotive, Retail
- **Company Size:** 60% Small-Business, 35% Mid-Market


#### What Are Podium's Pros and Cons?

**Pros:**

- Ease of Use (393 reviews)
- Helpful (352 reviews)
- Easy Communication (314 reviews)
- Communication (312 reviews)
- Useful (224 reviews)

**Cons:**

- Missing Features (95 reviews)
- Messaging Issues (94 reviews)
- Limited Features (77 reviews)
- Expensive (71 reviews)
- Poor Customer Support (65 reviews)


### What Do G2 Reviewers Say About Podium?
*AI-generated summary from verified user reviews*

**Pros:**

- Users love the **ease of use** of Podium, praising its intuitive design and quick setup for seamless operations.
- Users value the **excellent support and user-friendliness** of Podium, enhancing customer feedback management and boosting revenue.
- Users find Podium's **easy communication** features invaluable for real-time customer interaction and message tracking.
- Users value the **Unified Inbox** of Podium, seamlessly integrating multiple messaging platforms into one effective dashboard.
- Users value the **ease of communication and bulk messaging** features of Podium, enhancing customer engagement significantly.

**Cons:**

- Users frequently mention **missing features** in Podium, noting the need for enhancements to improve functionality.
- Users face **messaging issues** with Podium, finding it hard to manage large volumes of inquiries effectively.
- Users find Podium's **limited features** frustrating, especially with overwhelming message management and lack of integrations.
- Users find Podium's pricing to be **excessive** , especially for small businesses needing advanced features at higher costs.
- Users face **poor customer support** , experiencing delays and aggressive tactics that complicate cancellations and overall service satisfaction.

#### What Are Recent G2 Reviews of Podium?

**"[Podium Transformed Our Agency Communication with Seamless on Demand Integrations](https://www.g2.com/survey_responses/podium-review-12909019)"**

**Rating:** 5.0/5.0 stars
*— Kenya A.*

[Read full review](https://www.g2.com/survey_responses/podium-review-12909019)

---

**"[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)"**

**Rating:** 4.0/5.0 stars
*— Neelakshi S.*

[Read full review](https://www.g2.com/survey_responses/podium-review-12877946)

---


#### What Are G2 Users Discussing About Podium?

- [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) - 2 comments
- [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) - 2 comments
- [What is podium app?](https://www.g2.com/discussions/what-is-podium-app)

### 6. [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews)
Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - AI across the support lifecycle: Every conversation is automatically tagged and triaged as it arrives. Agents get drafted responses based on your help docs and CRM data, and every reply is checked for tone, completeness, and accuracy before it goes out. - AI knowledge management: Instead of waiting for someone to audit your knowledge base, Hiver does it continuously. It flags outdated content, spots gaps, and auto-generates articles your team can review and publish. - Cross-team collaboration and escalation: Loop in teammates with internal notes, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. - Analytics and reporting: Track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. - Workflow automation with a visual builder: Build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on.


**Average Rating:** 4.6/5.0
**Total Reviews:** 1,251
**How Do G2 Users Rate Hiver in Gmail?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10)
- **Integrations:** 8.2/10 (Category avg: 8.5/10)
- **Trends:** 8.0/10 (Category avg: 8.2/10)
- **Performance Tracking:** 8.3/10 (Category avg: 8.5/10)

**Who Is the Company Behind Hiver in Gmail?**

- **Seller:** [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908)
- **Company Website:** https://hiverhq.com
- **Year Founded:** 2011
- **HQ Location:** San Jose, CA
- **Twitter:** @hiverhq (5,617 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1241281/ (294 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** CEO, Owner
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 66% Small-Business, 27% Mid-Market


#### What Are Hiver in Gmail's Pros and Cons?

**Pros:**

- Ease of Use (182 reviews)
- Team Collaboration (149 reviews)
- Email Management (131 reviews)
- Communication (105 reviews)
- Collaboration (82 reviews)

**Cons:**

- Email Issues (72 reviews)
- Missing Features (47 reviews)
- Limited Features (34 reviews)
- Slow Loading (32 reviews)
- Bug Issues (28 reviews)


### What Do G2 Reviewers Say About Hiver in Gmail?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** in Hiver, simplifying task assignment and enhancing team communication effortlessly.
- Users praise Hiver for its **easy email assignment and team collaboration** , enhancing communication within remote teams.
- Users value the **integrated email management** of Hiver in Gmail, enhancing team communication and task assignment efficiency.
- Users commend Hiver for enhancing **team communication** and collaboration, streamlining workflows and improving efficiency.
- Users find Hiver enhances **collaboration** by streamlining communication, enabling efficient management of shared inboxes and team tasks.

**Cons:**

- Users report **email issues** with Hiver, including glitches, long loading times, and difficulties in tracking conversations.
- Users feel the platform lacks **essential features** like duplicate email detection and better visual cues for closed emails.
- Users express frustration over **limited features** in Hiver, especially regarding mobile functionality and essential analytics.
- Users experience **slow loading** occasionally, which can hinder quick actions and workflow efficiency in Hiver.
- Users report **bug issues** with Hiver, experiencing slow performance and frequent disconnections that affect usability.

#### What Are Recent G2 Reviews of Hiver in Gmail?

**"[Efficient Inbox Management with Stellar Free Features](https://www.g2.com/survey_responses/hiver-in-gmail-review-11024153)"**

**Rating:** 5.0/5.0 stars
*— Nadia S.*

[Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-11024153)

---

**"[Effortless Email Management, Enhanced Customer Experience](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024)"**

**Rating:** 5.0/5.0 stars
*— Ronak S.*

[Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024)

---



### 7. [DevRev](https://www.g2.com/products/devrev-devrev/reviews)
DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface.


**Average Rating:** 4.4/5.0
**Total Reviews:** 206
**How Do G2 Users Rate DevRev?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10)
- **Integrations:** 8.5/10 (Category avg: 8.5/10)
- **Trends:** 8.5/10 (Category avg: 8.2/10)
- **Performance Tracking:** 7.8/10 (Category avg: 8.5/10)

**Who Is the Company Behind DevRev?**

- **Seller:** [DevRev](https://www.g2.com/sellers/devrev)
- **Company Website:** https://devrev.ai/
- **Year Founded:** 2020
- **HQ Location:** Palo Alto, CA
- **Twitter:** @devrev (3,269 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/devrev/ (937 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** HR Specialist, Product Manager
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 53% Mid-Market, 33% Small-Business


#### What Are DevRev's Pros and Cons?

**Pros:**

- Ease of Use (54 reviews)
- Efficiency (51 reviews)
- Features (48 reviews)
- Helpful (40 reviews)
- Customer Support (29 reviews)

**Cons:**

- Missing Features (30 reviews)
- Limited Features (21 reviews)
- Lack of Features (19 reviews)
- Learning Curve (18 reviews)
- Not Intuitive (16 reviews)


### What Do G2 Reviewers Say About DevRev?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find **DevRev's ease of use** invaluable for quickly diagnosing issues and enhancing product performance effectively.
- Users appreciate the **efficiency** of DevRev, enhancing collaboration and improving the responsiveness of teams and products.
- Users value the **advanced features** of DevRev, particularly AI support and powerful analytics for optimal ticket handling.
- Users value the **responsive support team** of DevRev, consistently going the extra mile to enhance customer experience.
- Users praise the **highly responsive customer support** of DevRev, enhancing communication and service efficiency dramatically.

**Cons:**

- Users express frustration over **missing features** in DevRev, necessitating continuous enhancement requests for improved functionality.
- Users express concern over **limited features** , particularly the lack of recording, search, and filtering options.
- Users note a **lack of features** in DevRev, especially in reporting, integrations, and advanced mobile capabilities.
- Users find the **learning curve steep** due to DevRev's multifaceted functions, requiring adaptation time for new users.
- Users find DevRev **not intuitive** , especially for non-tech users, due to its complex workflow and UX choices.

#### What Are Recent G2 Reviews of DevRev?

**"[Great customer support agent and good set of connectors and nodes in workflow builder.](https://www.g2.com/survey_responses/devrev-review-10455174)"**

**Rating:** 4.5/5.0 stars
*— Vinod K.*

[Read full review](https://www.g2.com/survey_responses/devrev-review-10455174)

---

**"[Powerful Traceability, Though Weighed Down by Complex Onboarding](https://www.g2.com/survey_responses/devrev-review-12756836)"**

**Rating:** 4.0/5.0 stars
*— Tushar M.*

[Read full review](https://www.g2.com/survey_responses/devrev-review-12756836)

---



### 8. [Gmelius](https://www.g2.com/products/gmelius/reviews)
Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing workspace.


**Average Rating:** 4.4/5.0
**Total Reviews:** 756
**How Do G2 Users Rate Gmelius?**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.3/10)
- **Integrations:** 8.3/10 (Category avg: 8.5/10)
- **Trends:** 7.8/10 (Category avg: 8.2/10)
- **Performance Tracking:** 8.1/10 (Category avg: 8.5/10)

**Who Is the Company Behind Gmelius?**

- **Seller:** [Gmelius SA](https://www.g2.com/sellers/gmelius-sa)
- **Year Founded:** 2016
- **HQ Location:** Geneva
- **Twitter:** @gmelius (1,772 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5285738/ (17 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 81% Small-Business, 16% Mid-Market


#### What Are Gmelius's Pros and Cons?

**Pros:**

- Ease of Use (22 reviews)
- Email Management (14 reviews)
- Collaboration (12 reviews)
- Team Collaboration (12 reviews)
- Communication (11 reviews)

**Cons:**

- Email Management Issues (8 reviews)
- Missing Features (8 reviews)
- Performance Issues (6 reviews)
- Email Issues (5 reviews)
- Learning Curve (5 reviews)


### What Do G2 Reviewers Say About Gmelius?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **ease of use** of Gmelius, making their workflows smoother and more efficient.
- Users find **email management simple and effective** with Gmelius, appreciating its easy setup and note-taking features.
- Users value the **seamless collaboration** features of Gmelius, enhancing organization and teamwork in their email communications.
- Users appreciate the **robust team collaboration features** of Gmelius, simplifying email management and enhancing communication.
- Users appreciate the **robust team collaboration features** of Gmelius, enhancing email management and organized communication.

**Cons:**

- Users experience significant **email management issues** with Gmelius, including slow loading times and ineffective search functionalities.
- Users find Gmelius lacking in **mobile app features** , complicating email management and collaboration on the go.
- Users often experience **performance issues** with Gmelius, including slow email loading times that hinder workflow efficiency.
- Users experience **slow email loading times** , which hampers productivity and complicates email management in Gmelius.
- Users experience a **steep learning curve** with Gmelius, needing additional guidance for effective usage and setup.

#### What Are Recent G2 Reviews of Gmelius?

**"[It has been a helpful tool](https://www.g2.com/survey_responses/gmelius-review-10295609)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Computer Software*

[Read full review](https://www.g2.com/survey_responses/gmelius-review-10295609)

---

**"[A Powerful and Easy-to-Use Tool for Email Management and Team Collaboration](https://www.g2.com/survey_responses/gmelius-review-10296148)"**

**Rating:** 5.0/5.0 stars
*— Hasan J.*

[Read full review](https://www.g2.com/survey_responses/gmelius-review-10296148)

---


#### What Are G2 Users Discussing About Gmelius?

- [What is Gmelius used for?](https://www.g2.com/discussions/what-is-gmelius-used-for)


## What Is Shared Inbox Software?

[Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity)

## What Software Categories Are Similar to Shared Inbox Software?

- [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)
- [Help Desk Software](https://www.g2.com/categories/help-desk)
- [Live Chat Software](https://www.g2.com/categories/live-chat)