--- title: Helpmonks Reviews meta_title: 'Helpmonks Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 26 reviews by the users' company size, role or industry to find out how Helpmonks works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 26 scale: '5' date_modified: '2026-06-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Helpmonks Reviews **Vendor:** Helpmonks **Category:** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox) **Average Rating:** 4.3/5.0 **Total Reviews:** 26 ## About Helpmonks Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for staying organized, and adding internal notes help to tame your email workload and ease the burden on your team's emails. Furthermore, Helpmonks has a Live-Chat option included in each plan and a mighty Email Marketing Platform for email campaigns and automated email triggers. Moreover, Helpmonks is the only shared inbox tool that offers multiple deployments models - SaaS (hosted), dedicated Cloud servers, and On-Premise (self-hosted) options and is priced per mailbox and NOT per user. Helpmonks is a shared mailbox software that empowers your team to collaborate on email conversations. Helpmonks makes all your shared mailboxes available in a central location, so your organization gains transparency and insight into all your team emails. For every team member. In the office, at home, or for remote teams. Besides, Helpmonks works with every email provider so you can continue using the tools that you already know and use. Our customers tell us -"Helpmonks just works." ## Helpmonks Pros & Cons **What users like:** - Users find the **email organization and search efficiency** of Helpmonks to be very helpful for managing communications. (1 reviews) - Users find the **organization and labeling of emails** helpful, enhancing their ability to efficiently search past email chains. (1 reviews) - Users appreciate the **email tracking** feature of Helpmonks, finding it enhances organization and search efficiency. (1 reviews) - Users value the **effective email organization and labeling** in Helpmonks, enhancing their search efficiency for past conversations. (1 reviews) **What users dislike:** - Users face frequent **random shutdowns** with Helpmonks, often lacking notifications or updates on issue resolutions. (1 reviews) - Users experience **poor notifications** during crashes, leaving them uninformed and frustrated about issue resolutions. (1 reviews) - Users report **quality issues** with Helpmonks, highlighting random shutdowns and lack of communication during crashes. (1 reviews) - Users are frustrated by the **slow loading** times, leading to a lack of responsiveness and increased downtime. (1 reviews) - Users often face **random shutdowns** with Helpmonks, leading to frustration and a lack of communication on fixes. (1 reviews) - Time Delays (1 reviews) ## Helpmonks Reviews ### 1. Simple, but not super reliable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Helpmonks?** The organization and labeling of emails have been pretty nice. Searching for past email chains is efficient too. **What do you dislike about Helpmonks?** The random shut downs it has. It would be nice to be notified or given ETAs on when issues would be fixed. But we're always left in the dark whenever it crashes. **What problems is Helpmonks solving and how is that benefiting you?** Unlike Gmail, Helpmonks allows supervisors to track users' activity. This allows us to set goals and expectations. ### 2. Fantastic Email Support Service for Any Business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Helpmonks?** Lots of great features at an unbeatable value! Their support is quick, friendly, and personable. They continue to update the app with constant improvements. **What do you dislike about Helpmonks?** I personally am not a huge fan of the design of the app (nor the homepage) - just not my taste. That said, the design does not get in the way of making it a highly functional app for our business. **Recommendations to others considering Helpmonks:** Give them a try - we've been using them almost 5 years and have had a great experience **What problems is Helpmonks solving and how is that benefiting you?** Instead of dealing with a gazillion emails, we get to track each email as a team and work to ensure the satisfaction of all of our online customers. We've improved our customer service responsiveness and satisfaction overall. ### 3. Much needed tech solutions for better email management with best in class customer support! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Helpmonks?** Simplicity of site is great and the ability to get great customer support eases many of my teams concerns when making this big move from Outlook to Helpmonks. **What do you dislike about Helpmonks?** They have done a great job organizing their platform similar to Outlook but there could be continued improvements for increased stability. Luckily I was already presented with a sneak peak of new features on the road map for the upcoming months which will provide increased reporting for customer metrics as well as additional dashboards/views for the mailbox. **What problems is Helpmonks solving and how is that benefiting you?** Quickly growing team (15+) with thousands of emails coming in on a daily basis that need to be organized and responded too. Outlook was simply not supporting our growing business to help maximize our growth. ### 4. Helpmonks helps us answer customer emails at lightning speed. **Rating:** 4.0/5.0 stars **Reviewed by:** Eric M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Helpmonks?** We've been a customer of Helpmonks for a while now and have seen the platform grow and evolve into a full suite of shared productivity tools. The shared inbox transformed the way we respond to customer emails. It allows us to have several agents answering email at the same time, without fear of collisions due to its built in collision detection. In turn, this allows us to have incredible response times, often minutes during normal business hours. I am also a big fan of Helpmonk's pricing model. We have tried a number of similar products here at The Clunker Junker, and nearly all of them charge a monthly fee per agent. Helpmonks, however, charges a fee per mailbox which makes a lot more sense for our needs and keeps costs low. I admit I haven't utilized every new feature Helpmonks has implemented in the last couple of years, but the core inbox sharing feature has become vital to our customer support workflow. **What do you dislike about Helpmonks?** Helpmonks biggest shortcoming are based around speed, reliability, and bugs, at least on the SaaS platform, we have not used the self hosting version. It has gotten MUCH better in the last year, but there are still a lot of random slowness and downtime that can be frustrating, especially in the middle of a work day. I often wish Helpmonks would focus more on the core product and infrastructure, rather than implementing superfluous features like todo and CRM. Another area Helpmonks lags behind competitors is in visual design. For lack of better words, Helpmonks is ugly by comparison, even with custom themes. I think they would benefit from hiring a modern UI designer; the current design seems stuck in the 2010s. **Recommendations to others considering Helpmonks:** Definitely give Helpmonks a shot! It can really help improve customer support emails. **What problems is Helpmonks solving and how is that benefiting you?** With Helpmonks we can distribute customer email support responses across our team. This has greatly improved our response times and consistency. We also love that we can snooze emails to come back at a later time and organize them with tags and folders. **Official Response from Nitai Aventaggiato:** > Hi Eric, Appreciate your review. I hear you loud and clear on the performance. As you've noted, we've done a lot to improve it. According to our statistics, it performs continously well, but from what I read, there are still randomn slowness. I want to solve this. Please get in contact with me, so we can further look into it. I personally use many of the features that we've built. Many of these tie into our vision to build a communication productivity tool. We also get great feedback on the To-Dos and CRM. Also, a lot of our customers want the Live-Chat and we are unique with the upcoming Email Marketing Platform. I guess the design is something that we have a 50/50 split among customers. Some like it, some don't. I think many tools look alike nowadays and are not so functional. That is not to say that we cannot improve. Let us know if there is something we can do to improve or if you want to discuss. Thank you. ### 5. Excellent option for collaborating email amongst your team **Rating:** 4.5/5.0 stars **Reviewed by:** Dave C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2020 **What do you like best about Helpmonks?** It's extremely cheap compared to other options. Hard to beat the pricing as a whole. Function wise, it does the trick. I especially love that it allows you to tag (strangely, many don't). This allows me to make notes and put certain emails into certain categories. **What do you dislike about Helpmonks?** It's not as robust or aesthetic as some of the other more costly options out there. UI needs to be improved. But that is just the looks of the program. Otherwise, it performs all the tasks we need. One thing I wish they'd allow us to do though is have multiple email addresses in one. So, say my EA tasks one of the incoming emails to a team member. That Team member currently can't reply with a different email address and instead has to reply using the email address the message was sent to. If they added that, that would be great. But the good thing about this SaaS is that they are already adding o it and imprroving. **Recommendations to others considering Helpmonks:** Definitely worth a try since it is easy to setup and use and very low cost. Check tot make sure it works with your organization's needs before trying something else. Because the others are much more expensive and it would be best to give it a shot before trying them. **What problems is Helpmonks solving and how is that benefiting you?** It's helps me to coordinate my email amongst my team. When someone send an email to our main email, my Executive Assistant can answer as me, assign it to me, or assign it to the appropriate person on our team so they can handle it. **Official Response from Nitai Aventaggiato:** > Hi Dave, Thank you for your review. I would be very interested in your thoughts on how we can improve the UI. As you know, we keep on adding and have also done many UI tweaks in recent weeks. Hence please let me know. As Helpmonks is a shared inbox tool, we send replies from the mailbox email address, and you can change the "FROM" to look as coming from the user, and responses will still go back to the mailbox. There is also another option to send it from the user directly, and this will send the reply in your mailbox directly from the user and not the mailbox email address. Each Helpmonks user can have several email addresses, and you can select which is the default one. This option is available in our "FURTHER" plan. Contact me if you want to look into it. ### 6. A good platform that is here to grow and Help you grow **Rating:** 5.0/5.0 stars **Reviewed by:** Leo L. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2020 **What do you like best about Helpmonks?** This platform is growing by the day, they are listening to you and building constantly, I am using help monks since the beginning (almost), was very often in contact with Nitai and he was so eager to listen and help. Anything needed, just reach out and they listen. They are constantly adding plug ins and additional options. The automated Rules where you can basically make your inbox as clean as possible, assign to the correct person, add a label and whatever you can think of. They are very transperent, Helpmonks has a public Trello board where you can see what they are working on, you can vote on add ons and features, you can see what they have done and when. **What do you dislike about Helpmonks?** I Don't Know! there is sometimes they are trying to do too much maybe ;) I don't like the way they have the CRM Setup, but I think it's just that we are used to a different CRM which is CRM only, so you have to focus on your main, I do think it's a big help (the CRM) for people that start with this platform. **Recommendations to others considering Helpmonks:** Just try it out and see. **What problems is Helpmonks solving and how is that benefiting you?** Shared Inbox, Deligating Work, and knowing whats going on. **Official Response from Nitai Aventaggiato:** > Thank you for your review. I agree with your comments on the CRM. We've started to change some things and will make more changes in the future to integrate many parts of the CRM to just be "within Helpmonks". Again, thank you for your time to review us. ### 7. A Unique Email Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Heather W. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Helpmonks?** Helpmonks provides many unique features and settings for customization. Multiple options for each user to set up for their own experience. Customer service is very responsive and works through any issues promptly and get back to us in a timely fashion. Option for setting up reminders can be extra helpful so that customer's are neglected and not contacted. **What do you dislike about Helpmonks?** Can occasionally have issues with bugs, or features not working correctly. Sometimes the servers will go down and are unreachable for a short period of time, or the system kicks you out and you need to log in again. **What problems is Helpmonks solving and how is that benefiting you?** Being able to assign emails to each person is great for ensuring that customers remain with their selected CS Rep. Note feature is very useful for communicating within our team. The options for multiple mailboxes is also helpful for streamlining our system. ### 8. Great system that allows for effective day to day business operations **Rating:** 5.0/5.0 stars **Reviewed by:** Liam E. | Events Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2021 **What do you like best about Helpmonks?** The ability to condense all of your contacts in one location. Allows for fast communication between team members Simple System to operate. Customer Service **What do you dislike about Helpmonks?** No major negatives to report whilst using this system. **What problems is Helpmonks solving and how is that benefiting you?** Allows for tasks within a team to be performed simply and effectively, the ability to add notes to another team member ensures tasks are resolved quickly. ### 9. We couldn't do our job without Helpmonks! **Rating:** 5.0/5.0 stars **Reviewed by:** Chris H. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2020 **What do you like best about Helpmonks?** 1. Multiple Mailboxes 2. Pay per mailbox, not user 3. Being able to communicate with other users and assign task back and forth 4. Ability to set up rules for incoming mail 5. Quickly being able to apply labels **What do you dislike about Helpmonks?** 1. At times some of the menus don't load correctly **Recommendations to others considering Helpmonks:** Give it a try. The pricing is amazing and the support is wonderful. **What problems is Helpmonks solving and how is that benefiting you?** Being able to have multiple people work through one mailbox. We use one email address for our accounting department. Different people need different emails. Being able to assign a conversation to someone instead of having to forward it or send slack, we can just assign it to them and it clears the queue. ### 10. Perhaps our use case is wrong, but I just don't like Helpmonks very much **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Helpmonks?** We use helpmonks for a tech support helpdesk system. I don't like it for this purpose. I'd rather we just used google groups. The primary advantage to it is that it's an archive of all the work that's been done. **What do you dislike about Helpmonks?** I don't like much about helpmonks. It's clunky. It introduces complexity into the process of solving problems, and I don't know that I've ever had a "Thanks, helpmonks" reaction to using it. **Recommendations to others considering Helpmonks:** Helpmonks regularly mangles attachments sent to the address Emails are often lost in transit. A closed issue gets re-opened automatically if a user responds with a "thank you" message. I usually save myself the trouble of closing messages until much later. Although you can close an issue in an email response, this feature is rendered useless any time a "thank you" comes in. And this totally ruins any metrics on how quickly an issue gets resolved. The collision detection feature is purely an annoyance. "Yes, helpmonks, I'm aware someone already responded to this issue. I'm responding in addition." On my phone, when I receive an email alert from helpmonks about a new message, the entire visible preview of the message is just the boilerplate of helpmonks' email template. Almost none of the user's message is visible. If we weren't using helpmonks, I'd be able to get the gist of what the user is asking for without opening up the email. Why does helpmonks insist on not displaying the actual content in the preview? I could go on... **What problems is Helpmonks solving and how is that benefiting you?** We use helpmonks to track tech support helpdesk requests. I find it to be kind of clunky for this use. **Official Response from Nitai Aventaggiato:** > Thank you for your honesty. I appreciate it. I understand that Helpmonks cannot suit every need, and that is completely fine. Please allow me to respond to your comments. We have yet to see how attachments get "mangled" as we serve millions of attachments, and we see that our customers send and receive many. Email delivery should not be an issue if SPF and DKIM records are configured. Unfortunately, there is little control of the delivery after leaving our mail servers (I wish it would be different). When a new email comes in, it re-opens a closed one—this behavior is as in any other email application. A reply arrives as unread. Though, we provide an option to change that. While we believe collision-detection to be very useful, we also provide an option to turn collision-detection off. Our email notifications show the complete message from your customers. I use this every day and would be very disturbed if that wouldn't be the case :) Please contact us or me directly to look into any issues and make Helpmonks work better for you. ### 11. Good support, useful features **Rating:** 4.0/5.0 stars **Reviewed by:** Emrys G. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Helpmonks?** The reminder functionality, and the support from Helpmonks team. Plus the per inbox pricing! Nice to connect with slack, to have multiple inboxes in one account and see organisation history. SLA feature is good. **What do you dislike about Helpmonks?** Doesn't work great on mobile unfortunately, even as a PWA (The text editing is very buggy). The assignment doesn't generate emails to the assignee. The 'working in the background' aspect is sometimes a touch odd. But is fairly good. **Recommendations to others considering Helpmonks:** Review your workflows **What problems is Helpmonks solving and how is that benefiting you?** Reasonable cost support inbox that is easy to collaborate on. The collission detection is really good and the quick direct links to tickets are handy. It means the team can collaborate easily. **Official Response from Nitai Aventaggiato:** > Hi Emrys, Thank you for your review. Regarding the PWA, on what platform are you on? I have iOS, iPadOS, and Android here, and on all of them, the text editing works. Eager to hear what is not working for you. Assigning an email notifies the assignee. If that user has email notification turned on, he will receive an email about it too, i.e. status update. Please let me know if there is anything else we can do to help?!? ### 12. Excellent shared Email Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Helpmonks?** - Responsiveness of customer service staff - Openness of developers to implementing user suggested features - Clean, easy to use interface and well thought out features - Excellent pricing structure makes it affordable - Having the option to host on your own server **What do you dislike about Helpmonks?** There is nothing we can fault about the product. **Recommendations to others considering Helpmonks:** We would not choose any other shared inbox solution. This is a shared inbox solution and more. **What problems is Helpmonks solving and how is that benefiting you?** We have been able to consolidate inbound customer service email inquiries into a shared inbox environment as well as inbound website chat inquires. Future feature releases will allow our customer service tam to communicate internally. Helpmonks has allowed us to reduce the amount of programs our team members use into on easy system for both internal and external communications. **Official Response from Nitai Aventaggiato:** > Thank you for your review and for giving us a chance to have helped in your business. ### 13. Performance seems to be improving and our tech support is quick to acknowledge receipt of an email.. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Helpmonks?** I like having the dashboard all on one screen so that you know if you need to go into that certain inbox to check emails. I like that owners can assign noted to me and I will see them easily. Draft typed messages are saved automatically - I find this super useful. **What do you dislike about Helpmonks?** I do not like the slowness of moving from one inbox to the other. There are days that performance is quick and days where everything lags behind the click of the mouse. Sometimes when you go to send an email - the email will not go right away - you have to exit out of the screen and go back into the email and try to send it again. I have been having issues with my reply emails to clients going to their junk mail /spam mail box - even when I am responding to an email they had sent me sucessfully that day. **Recommendations to others considering Helpmonks:** Works Well for multiple users. **What problems is Helpmonks solving and how is that benefiting you?** the ability to look at all email boxes in one screen shot saves time - you know which mailboxes you need to address and those you can leave alone. **Official Response from Nitai Aventaggiato:** > Thank you for your review. I'm concerned about the performance issues you brought up here. We've invested into several networks and different locations in recent months to serve Helpmonks as fast as possible to you. Email delivery should not be an issue if you also have SPF and DKIM configured. Please contact us (or me directly) to look into this. We'll be happy to help. ### 14. Helpful but could use some improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Helpmonks?** I like how Helpmonks allows for multiple email addresses to come into one inbox. This makes it easy for our team to work out of one inbox. **What do you dislike about Helpmonks?** I wish that you did not always have to refresh the page when someone has moved something into their inbox. Sometimes it will update automatically and sometimes it will not which can cause people to work over each other. **Recommendations to others considering Helpmonks:** I would recommend Helpmonks. It has been very helpful for our company. **What problems is Helpmonks solving and how is that benefiting you?** We are able to work as a team to work through company emails. This ensures that nothing is missed or falls through the cracks. This is especially helpful when everyone has different off days. **Official Response from Nitai Aventaggiato:** > Thank you for your review. You should not have to refresh the page, as this should work. We've seen some issues with it lately with certain browsers (it looks like you were affected by it), and it got resolved in the last few days. Please check out the public Helpmonks RoadMap where we publish everything (https://trello.com/b/y6QD1aEN) Please do contact us if the issue persists, so that we can get that resolved for you. ### 15. Great shared inbox for the team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2020 **What do you like best about Helpmonks?** Love that it is one price for one inbox. Easy for all our staff to review customer contact in one location. Easy to track conversations. **What do you dislike about Helpmonks?** Just wish additional email addresses (that for example only 2 people need to access) was cheaper. And although you can access it from a PC and mobile phone - you have to read the instructions to do so. Having an app would be a lot easier. **What problems is Helpmonks solving and how is that benefiting you?** No real problems. Just took a while to learn how to use all the features. And lack of app means our staff don't use it as effectively as they could. **Official Response from Nitai Aventaggiato:** > Thank you for your review and the comments on the "app". What we have is a PWS (Progressive Web App). Depending on your mobile device, iOS or Android, you will be prompted to "add to home screen" when you go to your Helpmonks account. Once added, it acts just like a native app (very well so on Android with built-in notifications). Unfortunately, Apple does not support notifications yet. Though, I use the PWA on my Android phone and iPad all the time. Please let us know if there are any issues with it so we can improve it. Thank you. ### 16. The best shared inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2020 **What do you like best about Helpmonks?** - there is no limit to the number of users of the shared mailbox; - it is possible to keep conversations about emails separate from the response given to the customer; - allow managing access permissions to the mailbox (avoiding providing the mailbox password to external collaborators); - it is easy for collaborators to use; - it is possible to have control of multiple shared inboxes (info@zzz.com + sales@yyyy.org + etc.) on the same access panel; - fast and available customer support. **What do you dislike about Helpmonks?** It is necessary to work outside of one's original inbox, e.g., Gsuite, and in the basic version, there is no synchronization of outgoing mail. This means that the responses given to customers written on Helpmonks will only be on Helpmonks and NOT on my Gmail. **What problems is Helpmonks solving and how is that benefiting you?** Management of permissions and access, control of passwords for managing shared emails ### 17. Helpmonks **Rating:** 4.5/5.0 stars **Reviewed by:** JT M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Helpmonks?** Helpmonks allows our team to easily communicate **What do you dislike about Helpmonks?** Sometimes helpmonks has errors and has to be refreshed a few times to get rid of the errors. **Recommendations to others considering Helpmonks:** Get rid of your other systems and upgrade to Helpmonks **What problems is Helpmonks solving and how is that benefiting you?** We got rid of our paper ticket system **Official Response from Nitai Aventaggiato:** > Awesome to read from you. Thanks for the review. We are on a mission so that you won't see those errors anymore. ### 18. Helpmonks is a great tool that our company utilizes and depends on. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Helpmonks?** I like the option that allows us to label and makes it easy to search for specific emails. **What do you dislike about Helpmonks?** I will it would automatically update. There are times when multiple agents are working on the same email which can be a little frustrating. **What problems is Helpmonks solving and how is that benefiting you?** Helpmonks helps our team, especially during this time when so many of us have to work remotely. It ensures we do not miss any important correspondences from our guests. ### 19. Best Shared Mailbox. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2020 **What do you like best about Helpmonks?** My team can work remotely assign tasks and emails and see responses without being in the office needing answers from there team members. Nitai and his team are constantly developing new features to enable business like ours to continue to grow. Actively seeking to be the best Team shared mailbox at a fantastic price. **What do you dislike about Helpmonks?** Down time. Different time zone for support. **What problems is Helpmonks solving and how is that benefiting you?** Continued development of new stuff. **Official Response from Nitai Aventaggiato:** > Thank you for your kind words. We've made a lot of improvements to the stability of the product lately so much so that we see that we have continuously a 100% uptime over the last few weeks. Let us know if there is something we can do to help. ### 20. A really good solution to manage customer support mailbox **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Helpmonks?** interface - collaborative writing - real-time evidence of who's working on each conversation - **What do you dislike about Helpmonks?** no IOS app, no control over quoted mail, company not shown in inbox, possibility to assign conversation to multiple users, **What problems is Helpmonks solving and how is that benefiting you?** We use Helpmonks for our customer support mailbox. Now everybody sees all incoming request, we can assing them to the right person for andling it and everyone can concurr in writing replies. **Official Response from Nitai Aventaggiato:** > Thank you for your review. True, we do not provide a native iOS app, what we provide is a PWA (Progressive Web App). It should prompt you to install when you visit your Helpmonks account with Safari. If not, select "save to home screen". Then Helpmonks will act like a native app, minus the notifications (which doesn't work yet on iOS and iPadOS). I'll take your comment about the company into consideration. That shouldn't be too difficult to show. Emails are assigned to one team member. There are two options here: 1) you can create a Workflow and select several team members to assign a message to and then it will round-robin between them or 2) upgrade to the "FURTHER" plan and leverage the "Groups" and then simply assign an email to a group. Hope this helps. Let me know if there is anything else we can do to help. ### 21. Great software for managing team e-mail and sales **Rating:** 4.5/5.0 stars **Reviewed by:** Evert-Jan v. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2020 **What do you like best about Helpmonks?** Assign conversations, internal notes, to-do manager, live-chat, email campaigns Great and fast support **What do you dislike about Helpmonks?** Nothing, it is a great system that fills all the needs **Recommendations to others considering Helpmonks:** Just take a demo, it’s free **What problems is Helpmonks solving and how is that benefiting you?** Work better together. Faster responses in less time ### 22. Helpmonks, the Best thing since sliced bread **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Helpmonks?** the fact that my whole team can work from any pc they want and still be able to get their mails **What do you dislike about Helpmonks?** there are none, we have no problems or anything we dislike. **Recommendations to others considering Helpmonks:** Helpmonks has it all **What problems is Helpmonks solving and how is that benefiting you?** Solving the problem of emails constantly goes missing my users, with helpmonks we can set up rules and labels to make sure nothing goes unnoticed **Official Response from Nitai Aventaggiato:** > Thank you for your kind words. I'm happy we are able to provide a solution to make your work easier. ### 23. Solid Helpdesk Software w/ Responsive Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Helpmonks?** I enjoy the Simple, intuitive UI layout. **What do you dislike about Helpmonks?** There are glitches with caching, and misc. They typically get resolved quickly, but there are occasional flaws. **What problems is Helpmonks solving and how is that benefiting you?** Advertising Agency Work Orders. We've realized our ability to complete all agency requests in a digital format is easiest for our business. ### 24. Pretty good, some issues **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2020 **What do you like best about Helpmonks?** The different inboxes, easily able to change administration settings, good rules. **What do you dislike about Helpmonks?** The number of times they have server issues. **Recommendations to others considering Helpmonks:** Do it! It will make your life so much easier! **What problems is Helpmonks solving and how is that benefiting you?** Having multiple people working in the same inbox without crossing over eachother (assigning makes this so much easier). Sorting emails automatically using rules. **Official Response from Nitai Aventaggiato:** > Thank you for your review. Dependency on the network and servers has been dramatically improved in recent months. We spread out our whole platform with several providers and also built every part independent of each other. Furthermore, we publish our status publicly over at https://status.helpmonks.com We are as keen as you to provide a 100% uptime (we are very close) and are doing everything in our power to do so. Nevertheless, if there is anything we can do to improve our service, please don't hesitate to reach out. ### 25. Helpmonks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Helpmonks?** Helpmonks is easy to manage and to keep log of the emails that are coming in from customer **What do you dislike about Helpmonks?** Sometimes helpmonks does crash and the cache does not always work. **What problems is Helpmonks solving and how is that benefiting you?** We have no business problems, sometimes we realise that the inbox does not update but the benefits we have is that there is always support from the helpmonks team ### 26. Easy to navigate and catalog data for specific users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Helpmonks?** the ability to access and manage information **What do you dislike about Helpmonks?** intermittent lag times application restart **What problems is Helpmonks solving and how is that benefiting you?** easy access and reliability of records ## Helpmonks Discussions - [What is Helpmonks used for?](https://www.g2.com/discussions/what-is-helpmonks-used-for) - [View Helpmonks pricing details and edition comparison](https://www.g2.com/products/helpmonks/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-23+13%3A03%3A49+-0500&secure%5Bsession_id%5D=81cdf4a8-003e-4522-b594-ac4efff5df86&secure%5Btoken%5D=b70a115cb144de4a9c5ef321722fa21be5b98de05c2b75af1af0572d1f24fd4f&format=llm_user) ## Helpmonks Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Template Creation - Preset Template Availability - Custom Unsubscribe - Email Segmentation - Detailed Server Logs - Notifications **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Integrations** - Webhooks - Event Tracking API - Mail Send API - Spam Filter Testing **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Analytics** - Trends - Performance Tracking - Email Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Custom Tracking Domain - Multiple Domains - Dedicated IP - Documentation - Sender Reputation Management - Tracking & Reporting - Enterprise Scalability - Performance and Reliability ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Helpmonks Alternatives - [Front](https://www.g2.com/products/front/reviews) - 4.6/5.0 (2,427 reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - 4.4/5.0 (418 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,818 reviews)