ProProfs Help Desk Reviews & Product Details

The best part of being associated with ProProfs is that they offer incredible support. Unlike other help desk companies that reply on self-service or email, you can call their team anytime and have a meaningful interaction. Review collected by and hosted on G2.com.

This tool is not a full-fledged ITSM tool. However, you can manage your basic IT ticketing needs with ease. Review collected by and hosted on G2.com.

ProProfs Help Desk offers great features such as chatbots, ticket prioritization, shared inboxes, internal notes, reports, automated ticket assignment, and much more. In terms of features, this tool is a great bet. Review collected by and hosted on G2.com.

I am not much impressed with their integration options to third-party tools. This is something that needs to be improved. Review collected by and hosted on G2.com.

Hands down the best part is that you can integrate ProProfs Help Desk with industry-leading CRM tools like Salesforce and MS Dynamics. Our marketing, sales, and customer service teams can collaborate easily and ensure that customers can have a consistent experience every time they interact with us. Review collected by and hosted on G2.com.

We are using this tool for over a year now. No major problems. The interface is quite simple and minimalistic. Review collected by and hosted on G2.com.

What really became a highlight for us with this product is its Gmail like interface. We finally integrated all our customer-facing emails with this email management system and it has become a point of reference for all of us as we can now track all the previous tickets and refer for future cases. Review collected by and hosted on G2.com.

Nothing so far. Hasn’t been 6 months yet with this tool yet. But so far so good for us. Review collected by and hosted on G2.com.

The ability to manage all the emails from our customer-facing ids helps our agents answer them faster. It’s easy-to-use, Gmail-like interface helps agents maneuver from one ticket to another and make sure that no ticket goes unanswered. Review collected by and hosted on G2.com.

I was wondering if they could add in a merge ticket feature where I can merge multiple tickets from one customer about the same issue under one id. That would help multiple agents working on the same request too. And we can save time as well. Review collected by and hosted on G2.com.

The UI and the entire interface is really easy to understand. When I started working on my customer’s tickets, I could instantly adapt to the tool and answer all tickets easily. Tracking and closing tickets is efficient too. I also was amazed at their reporting feature - it gave me a lot of information that made it so easy to understand what each agent was doing wrong when giving customer support. Review collected by and hosted on G2.com.

They don’t have a mobile app for this tool, so I’d like to see that in the future. Also I found very few integrations in ProProfs Help Desk Software. Review collected by and hosted on G2.com.

Thanks to ProProfs Help Desk, my customer-facing team is now able to address customer concerns in minimum time. It brings all customer requests on a single platform, allowing agents to assign tickets to experts for a quick resolution. Before we started using this software, more than half of the work time of agents was spent in searching for relevant tickets. This has completely changed now, thanks to ProProfs Help Desk. Review collected by and hosted on G2.com.

It’s an amazing tool, so my expectations have increased even more. Hoping for new and better features to come soon. Review collected by and hosted on G2.com.

The most striking feature about this tool is that it automatically assigns tickets to the right agents and teams, saving us a great deal of time and effort. Their auto-ticket assigning feature keeps track of the existing tickets lying with agents and allocates accordingly. Review collected by and hosted on G2.com.

What is least helpful about ProProfs Help Desk? What are the downsides of using ProProfs Help Desk?

So far everything has been working just fine. No room for complaints. Review collected by and hosted on G2.com.

The best part about ProProfs Help Desk is canned responses and shared inbox. Both these features are amazing when it comes to managing tickets and providing prompt responses to customers. They save a lot of time and effort as managing and resolving tickets gets easier. Review collected by and hosted on G2.com.

The tool is quite user-friendly, so didn’t face any specific issues using it. Review collected by and hosted on G2.com.

The complexity vs simplicity. Proprofs were able to include the whole support suite in one tool and yet they were able to keep it simple so even an average user would easily understand how to use the tool. Review collected by and hosted on G2.com.

When starting up, it takes a while to understand their pricing model. Once you add all the modules, it can get costy. When compared to competitors though, not that much. Review collected by and hosted on G2.com.