The Top 20 Easiest To Use Shared Inbox Software

See the top Shared Inbox Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Podium

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

60%

Mid Market

35%

Enterprise

Hiver

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

67%

Mid Market

27%

Enterprise

Missive

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

89%

Mid Market

11%

Enterprise

Front

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.4

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

49%

Mid Market

42%

Enterprise

10%

Enchant

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

10.0

Ease of Use

Average: 9.1

9.7

Meets Requirements

Average: 9.1

9.5

Customer Segment Breakdown

Small Business

86%

Mid Market

13%

Enterprise

Freshdesk

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.4

Ease of Use

Average: 9.1

8.7

Meets Requirements

Average: 9.1

8.6

Customer Segment Breakdown

Small Business

49%

Mid Market

40%

Enterprise

12%

Fin

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.6

Ease of Use

Average: 9.1

8.7

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

58%

Mid Market

38%

Enterprise

Whippy

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.1

9.7

Customer Segment Breakdown

Small Business

70%

Mid Market

28%

Enterprise

Zendesk for Customer Service

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.2

Ease of Use

Average: 9.1

8.6

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

14%

#10

eDesk

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

84%

Mid Market

16%

#11

HubSpot Service Hub

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.4

Ease of Use

Average: 9.1

8.4

Meets Requirements

Average: 9.1

8.5

Customer Segment Breakdown

Small Business

60%

Mid Market

37%

Enterprise

#12

Spark for Teams

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.1

9.7

Customer Segment Breakdown

Small Business

90%

Mid Market

10%

#13

Emailgistics

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

47%

Mid Market

47%

Enterprise

#14

intheloop.io

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.8

Ease of Use

Average: 9.1

9.7

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

89%

Mid Market

11%

#15

MessageDesk

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.1

9.5

Customer Segment Breakdown

Small Business

79%

Mid Market

18%

Enterprise

#16

Salesmsg

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.1

9.6

Customer Segment Breakdown

Small Business

70%

Mid Market

27%

Enterprise

#17

Help Scout

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

62%

Mid Market

34%

Enterprise

#18

Keeping

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

80%

Mid Market

20%

#19

Brevo Marketing Platform

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

84%

Mid Market

12%

Enterprise

#20

Helpwise

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

90%

Mid Market

10%