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HelpCrunch

4.9
(54)

HelpCrunch is a saas service/platform for online businesses that helps stay connect with customers via many communication channels in one place. Their product combines live chat for the web, in-app messenger, email marketing tool, marketing automation service and simple CRM. HelpCrunch keeps all customer interactions in one thread including in-app messages, emails and auto messages.

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HelpCrunch review by Ilya A.
Ilya A.
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"Intercom alternative"

What do you like best?

PROS:

We've switched from Intercom, so I'll highlight the biggest differences between HelpCrunch and Intercom:

1) Prices - Helpcrunch became a 7 x cheaper solution for our customer support compared to Intercom

2) Their customer service guys rock.

3) Some cool neat features that Intercom didn't have

CONS: can't think of anything, just looking forward to their Knowledgebase feature release

What do you dislike?

Our support and sales guys use Helpcrunch to communicate with our visitors, users and paying customers - all from a single dashboard.

Recommendations to others considering the product

Just try it, import your contacts from Intercom in 1 minute, and you're good to test it. You'll be so happy looking at your bills next month :)

What business problems are you solving with the product? What benefits have you realized?

We love it, because it helps us do the same things Intercom allows, but much cheaper.

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HelpCrunch review by Alex L.
Alex L.
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"Moved from ZenDesk for better work with email requests"

What do you like best?

There are several amazing options for work with email: automatic follow-ups, sending the response via email if the message in chat wsa not delivered, and so on. Perfect use of chat & email support at the same time.

What do you dislike?

It works as promised, no issues with the system thus far.

Recommendations to others considering the product

If you process client's requests via emails & live chats, you should obviously try this.

What business problems are you solving with the product? What benefits have you realized?

We used Zendesk for a year and it worked OK, but we have got more and more requests via email. We needed better service for lead generation via email so switched to HelpCrunch. Can recommend this service. Even if you have some questions, they will explain everything to you.

What Live Chat solution do you use?

Thanks for letting us know!
HelpCrunch review by Bogdan B.
Bogdan B.
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"Using Helpcrunch for 2+ years"

What do you like best?

* Robust toolset of chat and email features, agent reports are useful too.

* low price and per agent billing is definitely a plus (I hated paying per contact while we were on Intercom - it was very unpredictable for our growing SaaS)

* Helpful customer support assistants

What do you dislike?

None that I can think of. We used to experience small issues with it in the first few months, but currently, everything works great for us. The only thing I'd want to see Helpcrunch improve is the speed of our emails deliverability (we've got over 200,000 contacts in our base)

Recommendations to others considering the product

Overall, I'm very happy with the tool and would recommend it to anyone looking great all in one tool for marketing and support

What business problems are you solving with the product? What benefits have you realized?

Our team uses Helpcrunch to provide answers to faq of our site visitors, to support our clients and send targeted campaigns for increasing engagement. We've realized a significant costs decrease on our customer support.

Also, the lead conversion rate increased thanks to our team being able to quickly answer users' questions via chat.

HelpCrunch review by Yuliia C.
Yuliia C.
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"Great product and very affordable"

What do you like best?

- the pricing which is much cheaper that what we found in other solutions on the market

- we can connect through API to HelpCrunch to send automate messaged based on our custom parameters

- lots of chat widget customization options

- all customer service and communication products that we currently require in one solution

What do you dislike?

It'd be great to have the ability to create sequences in manual email messages, but totally not a deal breaker for us for now.

Recommendations to others considering the product

If you need all the tools for customer service in one place, check it out. They even have a free plan (although it's too limited for our needs).

If you need more than 500 contacts, Helpcrunch's pricing is pretty affordable.

What business problems are you solving with the product? What benefits have you realized?

We use it to make our communication with customers more context-based. We started getting great feedback from customers saying that our customer service has improved over time and that we started responding faster to queries (because we didn't have any live chat solution before HelpCrunch).

HelpCrunch review by Natalia T.
Natalia T.
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"Great value for money"

What do you like best?

- Live chat widget is really beautiful. It has a lot of customization options which is a big plus, cause we can really adapt it to our brand's colors, style.

- Useful email integration in chat. We can set up resending chat messages via email if they remain unseen for a e.g. 5 minutes - really useful. I also like the ability to quickly switch between sending a new message via live chat and email channels.

What do you dislike?

Nothing in particular, but would be great to see more channels integrations like facebook messenger and whatsapp.

Recommendations to others considering the product

It's an amazing value for money, highly recommend to check it out if you need a customer communication tool that does the job

What business problems are you solving with the product? What benefits have you realized?

I'm using it mostly for setting up marketing campaigns. Thanks to detailed campaign reports we've been able to clearly understand campaigns' performance and adjust our messaging going further.

HelpCrunch review by Aya L.
Aya L.
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"All support channels in one place, many helpful features. "

What do you like best?

Easy to set up, easy to customize, easy to use. Very simple but not primitive. Well-thought user interface.

What do you dislike?

The customization is good but there is a room for improvement.

Recommendations to others considering the product

If you are not sure, try a free trial. You can also ask the support service, they will help to learn the main functions.

What business problems are you solving with the product? What benefits have you realized?

Every client wants to use the favorite channel to contact the support service. Every client waits for the fast response and problem solution. However, for the support agents, it is a total mess. Each of them should manage several channels. We needed the service to sort this out.

HelpCrunch review by Elena D.
Elena D.
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"Works great for our business"

What do you like best?

Feature-rich but quick to install and easy to learn at the same time. I like the UX and how the widget looks on our website. The product is reliable and their support team reacts fast to our questions.

What do you dislike?

It would be good to have more integrations with other services but as I see the guys are already working on that

Recommendations to others considering the product

If you need a fast way to engage with customers and market your products but don’t want to spend a fortune on Intercom - HelpCrunch is a good choice

What business problems are you solving with the product? What benefits have you realized?

We use HelpCrunch both for customer support and sales. They also provide analytics, so we gather data about our customers, track custom events and collect feedback. And we use them for email campaigns and proactive engagement as well. Recommendable.

HelpCrunch review by Valdi S.
Valdi S.
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"Great platform with useful features"

What do you like best?

Very easy to setup and to navigate around the dashboard. The live chat widget is extremely useful and easy to use. The popups are an awesome marketing feature.

What do you dislike?

Would like to have a popup without a button, just a plain text message to display to clients.

Recommendations to others considering the product

Defiantly try it! If you have any questions their support is really good and friendly!

What business problems are you solving with the product? What benefits have you realized?

Having a live chat on my website has proven to be essential. My sales have increased because of that and because of the popups. My customers are happy that they can reach support at anytime and day.

HelpCrunch review by Alex K.
Alex K.
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"Outstanding customer support solution"

What do you like best?

It stores all communication with our clients in a single place. Besides, we always have access to every agent's performance metrics, chat ratings, and overall customer satisfaction. HelpCrunch opened up a new way for our team for better administration and control over every customer-related task.

What do you dislike?

It is a reliable solution, but from time to time I face some minor issues e.g., with a typing indicator that makes our chat window go up and down.

Recommendations to others considering the product

It is a reasonable choice for fast-growing companies that need a robust customer communication solution

What business problems are you solving with the product? What benefits have you realized?

We were looking for a help desk/support service solution for our business and decided to pick HelpCrunch. Flexible pricing and compatibility with web & mobile platforms were the main pros for us.

Having an in-app messenger built-in was a pleasant surprise :)

HelpCrunch review by Max M.
Max M.
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" We switched from Intercom to HelpCrunch"

What do you like best?

Value/cost is just insane compared to Intercom

- All-in-one customer service platform

What do you dislike?

our team is happy with everything. We needed chat and HelpCrunch is doing that well

Recommendations to others considering the product

if you're looking for a more fairly priced alternative to Intercom, HelpCrunch is a great choice. We reviewed over 5 other solutions, but Helpcrunch was the best out of the bunch for our needs.

Screen reader support enabled.

What business problems are you solving with the product? What benefits have you realized?

Our support, sales and marketing teams use Helpcrunch on a daily basis - it's a great solution, especially when you take into account their affordable prices.

HelpCrunch review by Volodymyr Z.
Volodymyr Z.
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"Great toolset for customer interaction"

What do you like best?

I love having all the tools I need in one system - and that's definitely important when we're talking about customer communication. Having all chats and emails with the same customer in a single place is a big benefit for our team.

What do you dislike?

Emails deliverability rate could be quicker by a bit as we normally send out more than 30,000 emails at a time, but it's not a big deal considering all the benefits that we get from using HelpCrunch

Recommendations to others considering the product

If you need an all-in-one tool for communicating, supporting and interacting in many ways with your customers, I highly recommend you check out HelpCrunch.

What business problems are you solving with the product? What benefits have you realized?

Talking to our customers in real-time, engaging them with our email campaigns, and generally supporting them.

HelpCrunch review by Eduard T.
Eduard T.
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"Easy setup & advanced customisation options"

What do you like best?

There's plenty to like about Helpcrunch:

- Detailed and easy to follow documentation allows for quick widget setup.

- Powerful customization options (you can change colours, add your own fonts, remove branding and even alter default CSS)

- User authentication mode - which works flawlessly with our login system and allows to identify existing customers

- Fast and friendly customer support

- Affordable pricing options

What do you dislike?

Very satisfied, nothing to dislike so far

What business problems are you solving with the product? What benefits have you realized?

Interacting with customers, while they're using our product

HelpCrunch review by Demetrio K.
Demetrio K.
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"A useful tool for busy business owners."

What do you like best?

The best option is an offline form to communicate with the clients when the site owner is offline.

More nice functions are auto messages, chat rate, bulk email for unwanted communication requests.

What do you dislike?

Nothing special right now really, we're satisfied with the quality of HelpCrunch product

Recommendations to others considering the product

Try this when you can not afford to hire 24/7 technical support.

What business problems are you solving with the product? What benefits have you realized?

We are a small company and we cannot afford to hire a technical support team. So we don't have 24/7 support and our clients are not very happy with this.

HelpCrunch provides auto messages when you are offline, it records the client' request via offline form and follows up in business time. We appreciate the option.

HelpCrunch review by Vad S.
Vad S.
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"Multichannel client service platform for small and midsize businesses."

What do you like best?

The service provides several useful features, such as individual and group chats, visitors profiles, e-mail integration and so on. Our agents appreciate emoji and stickers.

What do you dislike?

We don't use the client's tags; this feature makes no sense for us.

Recommendations to others considering the product

Strongly recommended for the business with the powerful flow of incoming client's requests.

What business problems are you solving with the product? What benefits have you realized?

We close more than 2,000 chats monthly with hundreds of unique visitors without using several helpdesk and client support systems.

HelpCrunch review by Maksym T.
Maksym T.
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"Nice support tool"

What do you like best?

Awesome looking live chat, easy to set up, works great

What do you dislike?

No flaws so far, look forward to seeing new functionality like Articles which is super helpful for self-service for us

Recommendations to others considering the product

Recommend it to support departments that need a solid live chat solution

What business problems are you solving with the product? What benefits have you realized?

I use HelpCrunch to chat with our website visitors, support our users and upsell when possible. I think it's a great tool that does the job well.

HelpCrunch review by Yevhen S.
Yevhen S.
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"Well-designed, great functioning, universal live chat"

What do you like best?

Now we use one HelpCrunch instead of jiggling the dozen tools. It really saves the time.

What do you dislike?

Really nothing that we don't like. Every feature seems to work as it's supposed to and customer support is helpful whenever we have any questions or issues

Recommendations to others considering the product

It saves your time and efforts, you can manage more tasks with less number of people.

What business problems are you solving with the product? What benefits have you realized?

Now we have a limited number of clients because of the business specifics, but each of them can address the support team anytime. We automatised some business proesse with the help of HelpCrunch. Now our clients feel more satisified with the work of our support.

HelpCrunch review by Jolanta L.
Jolanta L.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Beginner user "

What do you like best?

I like the overall look of HelpCrunch - easy to use.

What do you dislike?

I am a total beginner, so I needed quite a lot of time to understand all the advanteges of HelpCrunch. There are a lot of them but for me not so easy to find out all of them.

What business problems are you solving with the product? What benefits have you realized?

Customer support, sending out automated messages and other stuff. Fast communication.

HelpCrunch review by Christian l.
Christian l.
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"High quality software and user support"

What do you like best?

Ease of management. Has a really quick and fast integration even for junior developers. Our team installed everything in less than 3 minutes.

What do you dislike?

I like practically everything. Maybe, just a little bit the graphical interface when an agent answers an user: it feels a bit embedded, as is showing in a "strange" pop-up.

Recommendations to others considering the product

Pricing is flexible even for who is just starting a new company and user support if pratically perfect.

A great product.

What business problems are you solving with the product? What benefits have you realized?

We have to manage hundreds of users per day as our website is a Social Network. So pretty any contact with users is made via support chat. It solved so much headaches caused by emails: actually, new "internet" people don't even know what emails are.

HelpCrunch review by Olesia S.
Olesia S.
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"Faster task solving tool and excellent in-built notes "

What do you like best?

The app is very easy in use. It did not get a long time to learn all the functions.

What do you dislike?

We placed our logo on the chat header but it looks too small and there is no option to increase the image

Recommendations to others considering the product

The best recommendation for 24/7 support services, who need to pass an info about the clients and tasks from shift to shift

What business problems are you solving with the product? What benefits have you realized?

On my previous company, we really needed the live chat tool but we get more, the extended client's database. Notes is an amazing option to pass the info from one manager to another.

HelpCrunch review by Valerie T.
Valerie T.
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"Mini-CRM for a startup company"

What do you like best?

What we need: live chat service for our startup.

What we get: mini-CRM with many functions for client support, retention, and marketing. There is more than we expected.

What do you dislike?

Only 500 contacts available for free; for more contacts, you should buy the paid version.

Recommendations to others considering the product

Nice choice for a startup like ours or other fast-growing company.

What business problems are you solving with the product? What benefits have you realized?

We are small but very ambitious, so we wanted to find the solution that would support our growth without limiting its functionality. We are not ready to pay a capital for top-rated solutions so HelpCrunch is an option for us.

HelpCrunch review by Carsten S.
Carsten S.
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"Moved from Helpscout"

What do you like best?

I love the clean and modern dashboard. They offer a rich feature set and the dashboard is structured very well. The pricing is fair. And their support is fast and very friendly.

What do you dislike?

Nothing, but I am really looking forward to see a co-browsing feature in near future ;)

What business problems are you solving with the product? What benefits have you realized?

Customer Support

HelpCrunch review by James M.
James M.
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"Fantastic tool for customer onboarding, support and retention"

What do you like best?

The installation and setup process is very fast and the live chat agents are very helpful. We're using the auto messages to engage better with our customers.

What do you dislike?

I'd love an Android app. Otherwise the software is very useful and easy to use.

Recommendations to others considering the product

Speak to their live chat agents if you have any questions, they're incredibly helpful.

What business problems are you solving with the product? What benefits have you realized?

We're aiming to improve our user onboarding through email and automated messaging.

HelpCrunch review by Joshua S.
Joshua S.
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"Everything a small business owner needs to support existing clients and wheeled in potential ones"

What do you like best?

Ease of use, easy to setup and a lot (I mean A LOT) of features.

What do you dislike?

Setting-up 2 company profiles under 1 account is tricky but then again, normally that is custom stuff.

Recommendations to others considering the product

Get in touch with them if you have any specific questions. You help you out really well!

What business problems are you solving with the product? What benefits have you realized?

I can come in contact with potential customers very easy and have been getting way more inqueries via my livechat function then I've ever had on just email and contactform alone. I can also help out my existing customers a lot easier!

HelpCrunch review by Alicia R.
Alicia R.
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"Very afffordable all in one customer communication tool "

What do you like best?

A great value is an opportunity to collect all chats, email, and tickets with the client's request in one place

What do you dislike?

Now everything is ok, no negative experience really

Recommendations to others considering the product

Try this if you are tired of processing numerous clients' requests in different channels.

What business problems are you solving with the product? What benefits have you realized?

"Sometimes the client sends the request about his or her problem in all available channels: chat, and emails, and others channels of communication

Two or three people start working on this request and waste time. HelpCrunch helps to get the things right. "

HelpCrunch review by Margaret K.
Margaret K.
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"Excellent solution for technical support"

What do you like best?

Reasonable price, compatibility with different platforms, and the possibility to chat with up to 5 people at a time. A very useful option in the rush hours.

What do you dislike?

We do not use some options in HelpCrunch, I'd like to swith them out and pay only for the functions we really use.

Recommendations to others considering the product

Can definitely recommend to any technical support team with the limited number of jobs

What business problems are you solving with the product? What benefits have you realized?

With HelpCrunch we can wait with hiring new people to technical support, now we can handle more tasks at a time.

HelpCrunch review by Evgeniya D.
Evgeniya D.
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"Effective service for support team and its leader."

What do you like best?

The service works as online chat for technical support. Besides, it provides the rates and unlimited chat records just after conversation. It is posible to see the effectiveness of every team member and eliminate some typical issues like informal style.

What do you dislike?

I'd like to see better vizualizaion in the effectiveness reports

Recommendations to others considering the product

I can recommend this service to other teams.

What business problems are you solving with the product? What benefits have you realized?

First, we needed the live chat and tech support service for a reasonable price. Second, we needed to measure KPI for every support team member.

HelpCrunch review by Victoria A.
Victoria A.
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"Great website chat tool"

What do you like best?

I love it. Easy to set up and use. I especially like the way it looks like on our website - I was able to set it up exactly like I wanted.

What do you dislike?

0 problems with the live chat in 3 months. Product support is very responsive and even accept feature requests

Recommendations to others considering the product

If you need a great chat for your website, look no further.

What business problems are you solving with the product? What benefits have you realized?

For the price they ask, it's definitely one of the best software I've ever used.

HelpCrunch review by Sergei K.
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"Useful web live chat and more for SMBs"

What do you like best?

Simple UI: really easy to start

Ready answers: very useful for those who is not native English speaker, you can just use the answer from the base.

What do you dislike?

We are new business so we have nothing to compare. Everything is fine.

Recommendations to others considering the product

For new business and growing small businesses it should be a good choice.

What business problems are you solving with the product? What benefits have you realized?

Our company started using HelpCrunch to sort out the client's requests from messengers, emails, contact forms, etc. We did well with this service.

HelpCrunch review by Roberto C.
Roberto C.
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"Very good intercom alternative"

What do you like best?

- Easy of use

- Many advanced features available

- Installing HelpCrunch at your website, online store is as simple as any other live chat solution

- HelpCrunch doesn’t work solely as a live chat communication tool. It’s targeted at businesses looking for a way to streamline their communication using one application

- HelpCrunch can also act as a ticketing system for your business

What do you dislike?

advanced features may be only available for paid plans

What business problems are you solving with the product? What benefits have you realized?

Customer support

HelpCrunch review by Administrator
Administrator
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"A value for money live chat solution"

What do you like best?

Super easy to set-up, quick and simple to train others on, plus very good value for money.

What do you dislike?

Been using only for a few weeks and as yet not encountered anything that has been negative

What business problems are you solving with the product? What benefits have you realized?

We have used live chat in the past, however, it wasn't targetted, so when we had any discounts running on our site we also had to have banners. With targetted chat, we can get rid of the banners which have helped conversion.

HelpCrunch review by Emil D.
Emil D.
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"Extremely satisfied"

What do you like best?

Amazing functionality at a very reasonable and competitive pricepoint. Helpcrunch is the number #1 tool to increase customer experience, higher conversion rates and upsell products.

What do you dislike?

Integrations with third-party softwares (Slack, Skype or similar) could be cool.

Recommendations to others considering the product

Definitely give them a shot - especially considering their free trial.

What business problems are you solving with the product? What benefits have you realized?

Customer support and inquiries.

HelpCrunch review by Kate K.
Kate K.
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" Great customer communication tool for SaaS"

What do you like best?

1 Easy to get started with it

2 Lots of features for customer communication & support

3 Great looking and highly customizable live chat widget

4 Amazing customer service

What do you dislike?

Would be nice to have a more advanced reporting (per agent), but the way it's handled now is fine too

What business problems are you solving with the product? What benefits have you realized?

Very satisfied with HelpCrunch so far, no other software in the category comes closer in terms of the value proposition they have.

HelpCrunch review by Olga M.
Olga M.
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"Great product and very affordable"

What do you like best?

1) Free version of their live chat is pretty amazing by itself

2) A lot of customer tools in a single platform

3) Affordable pricing and scalable per agent billing

What do you dislike?

Didn't really find cons in the product so far

What business problems are you solving with the product? What benefits have you realized?

Our team uses Helpcrunch to chat with our website visitor and leads. Since installing their live chat widget we've seen much higher conversions from visitors to leads and from leads to signed up users.

HelpCrunch review by Dion T.
Dion T.
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"Bye Bye Intercom, Hello HelpCrunch"

What do you like best?

The amazing and fast support team. Great functions. Fantastic live chat design.

What do you dislike?

Overall, i like everything. the pricing is very good. Much better than alternatives like Intercom.

Recommendations to others considering the product

Do it! much better and cheaper than alternatives!

What business problems are you solving with the product? What benefits have you realized?

Better and faster support for my customers using live chat.

HelpCrunch review by User in Outsourcing/Offshoring
User in Outsourcing/Offshoring
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"Competitively priced ticket sorting and live chat system "

What do you like best?

Our company switched to HelpCrunch from Zendesk. Initially the reason was the price; it was 3 times more affordable than our previous plan. After 1 month with HelpCrunch we appreciate in-app messages: the main contract of the month signed after a conversation in the chat with a client.

What do you dislike?

It takes some time to switch from ZenDesk, there were some mistakes in transition

Recommendations to others considering the product

If you are looking for a competitive alternative to ZenDesk or another help desk solution, try this one for free.

What business problems are you solving with the product? What benefits have you realized?

We decrease operational expenses without the loss of effectiveness. Moreover, we even registered the shorter average time per ticket.

HelpCrunch review by Andrew M.
Andrew M.
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"Cheap Alternative"

What do you like best?

Ease of use is the main part of this platform. Everything you want to do is right there, if you need automations its all right there. The design of the user interface is very appealing and designed very well for use.

What do you dislike?

We do not dislike anything at the moment.

Recommendations to others considering the product

Start small and start to implement more and more than it will become second nature.

What business problems are you solving with the product? What benefits have you realized?

Currently we are solving inbound sales leads and managing live customer support with helpcrunch

HelpCrunch review by Helga Z.
Helga Z.
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"Great customer communication tool for SaaS"

What do you like best?

Many chat widget customization options

Able to connect our product and send in-app messages to the users via Helpcrunch chat

There are also neat email marketing automation and ticketing features

What do you dislike?

Helpcrunch doesn't have chatbot and knowledgebase functionalities (yet)

Recommendations to others considering the product

It's a great (and affordable) choice for SaaS companies that need an all-in-one solution to communicate with visitors and customers"

What business problems are you solving with the product? What benefits have you realized?

Acquiring, converting, and supporting our customers.

HelpCrunch review by Tia W.
Tia W.
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"Great value for the price"

What do you like best?

I like the fact that there is ticketing integration for email. The value of is on par for the price. The backend is simple. Just what I was looking for.

What do you dislike?

There is nothing I dislike about it so far.

What business problems are you solving with the product? What benefits have you realized?

It allows me to chat with customers and follow them through a range of platforms without losing track of the conversation.

HelpCrunch review by User in Computer Software
User in Computer Software
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"Switching from Intercom chat"

What do you like best?

Very inexpensive compared to Intercom chat, the product quality is great, it's super simple and clean. Also, I love the amount of customization options it provides.

Customer support is pretty quick to address our questions and issues, they really listen to our feedback and are open to our suggestions.

What do you dislike?

Would be great to see Knowledgebase among Helpcrunch features, they assured me it's coming in the next few months

What business problems are you solving with the product? What benefits have you realized?

Switching from Intercom required little effort and the learning curve was almost not there. We saved a lot of customer support cash after to this migration.

HelpCrunch review by Jessica B.
Jessica B.
Validated Reviewer
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content

"Works Great"

What do you like best?

The feature set is robust and easy to use. Support has been responsive too!

What do you dislike?

No major "dislikes" at this time though I do wish the system also pulled in subscription info (from Stripe or other tools so I had the "full picture" of the user).

What business problems are you solving with the product? What benefits have you realized?

Looking to have all communication with our users in one place.

HelpCrunch review by Mike T.
Mike T.
Validated Reviewer
Review Source
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"Great tool to use it on website or in mobile app."

What do you like best?

I like HelpCrunch! It has all features that we need and it works perfectly. I spent less than 10 minutes to integrate and customize it. It's so customizable and looks really nice on our website.

What do you dislike?

I like everything in HelpCrunch. It has enough features for our company.

What business problems are you solving with the product? What benefits have you realized?

I installed HelpCrunch's website widget on my company's website. I use it every day to speak with our customers.

HelpCrunch review by Administrator in Hospitality
Administrator in Hospitality
Validated Reviewer
Verified Current User
Review Source
content

"Dukley Hotel D.O.O."

What do you like best?

Software is fast and support is real fast and helpful. I got answer on the all questions. Professional team for support. We decide because of fast support and usable software.

What do you dislike?

I cant read what costumer writing in the moment.

Recommendations to others considering the product

I will recommed.

What business problems are you solving with the product? What benefits have you realized?

Communication with guests.

HelpCrunch review by Ivan B.
Ivan B.
Validated Reviewer
Review Source
content

"Nice live chat and in-app messenger for SaaS"

What do you like best?

- Fair price

- In-app messaging capabilities

- Visually appealing live chat

What do you dislike?

pretty happy with everything now and waiting for the new release

What business problems are you solving with the product? What benefits have you realized?

A nice looking live chat widget allowed us to increase the number of leads, and engagement inside the product.

HelpCrunch review by Jane S.
Jane S.
Validated Reviewer
Review Source
content

"The Ease of HelpCrunch"

What do you like best?

I like how HelpCrunch is simply designed. There is never any confusion on how to get a users information.

What do you dislike?

At first I thought that finding a contacts information was difficult.

What business problems are you solving with the product? What benefits have you realized?

I am able to directly communicate with my users in real time. This alleviates any confusion they might have about our product.

HelpCrunch review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source
content

"Started with a free trial, now buying all-in-one premium plan"

What do you like best?

The set is the support team. Always available, attentive and professional. Thank you, guys.

What do you dislike?

Using this service for 6+ months, can not notice something substantial. All problems are related to a bad Internet connection.

Recommendations to others considering the product

Can recommend this service. Even if you have some questions, they will explain everything to you.

What business problems are you solving with the product? What benefits have you realized?

We used another service and separate from it because of security issues. This one has no major vulnerabilities. At least I did not find info on the forums.

HelpCrunch review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Easy to use and Helpfull"

What do you like best?

Helpcrunch is really easy to install on a Wordpress, and quite light in comparison to other plugins

What do you dislike?

Free plan is quite limited, but it will allow you to be sure that it's convenient for your business

What business problems are you solving with the product? What benefits have you realized?

Helpdesk

HelpCrunch review by Internal Consultant in Marketing and Advertising
Internal Consultant in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source
content

"Best customer support tool"

What do you like best?

I like the ease of use, the variety of options and the customer support

What do you dislike?

Conducting emails is boring, sometimes there are bugs logging in.

What business problems are you solving with the product? What benefits have you realized?

We do customer support and use for the slipping away users.

HelpCrunch review by Administrator in Computer & Network Security
Administrator in Computer & Network Security
Validated Reviewer
Verified Current User
Review Source
content

"Best And Cheap"

What do you like best?

Best And Cheap Website Live Chat For Startup Company.

What do you dislike?

Noting, Best And Cheap Website Live Chat For Startup Company.

Recommendations to others considering the product

Best And Cheap.

What business problems are you solving with the product? What benefits have you realized?

Solve Customer Problem Easily and Fast.

HelpCrunch review by User
User
Validated Reviewer
Review Source
content

"Amazing Software"

What do you like best?

* Easy to use panel and admin area

* Able to better engage with my clients and site visitors

* Chat in real time

* Auto engagement

What do you dislike?

I don't think I can think of anything that I dislike about HelpCruch

Recommendations to others considering the product

Definitely Recommend giving HelpCruch a go. They even offer a trial you won't be disappointed

What business problems are you solving with the product? What benefits have you realized?

* Able to do follow up emails through the live chat

* Automatic replies

* Auto engagement

HelpCrunch review by Ott O.
Ott O.
Validated Reviewer
Review Source
content

"I can recommend"

What do you like best?

Really good quality for the reasonable pricing and a pro customer support.

What do you dislike?

Nothing that has bothered so far - all good.

What business problems are you solving with the product? What benefits have you realized?

Better customer engagement

Kate from G2

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* We monitor all HelpCrunch reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.