ProProfs Help Desk Pricing

NamePriceFeatures
Free$ 0
Best for startups looking to get started with online help desk.
  • 1 User
  • 1 Inbox
  • 100 Tickets/Month
  • 1 Department & Team
  • 1 Month Ticket History
TEAM$ 49 per month
Best for small to medium sized companies that need an agile & powerful help desk.
  • 3 Users
  • 1 Inbox
  • Unlimited Tickets
  • 1 Department & Team
  • 6 Months Ticket History
BUSINESS$ 89 per month
Best for businesses that have dedicated support teams & need a complete solution.
  • 5 Users
  • 3 Inboxes
  • Unlimited Tickets
  • 3 Departments & Teams
  • 1 Year Ticket History
ENTERPRISE$ 499 per month
Best for large businesses that need multi-agent functionality & enterprise-level reporting.
  • Unlimited Users
  • Unlimited Inboxes
  • Unlimited Tickets
  • Unlimited Departments & Teams
  • Unlimited Ticket History

ProProfs Help Desk pricing & plans

Free Trial is available
Pricing information for ProProfs Help Desk is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase ProProfs Help Desk must be conducted with the seller.
Pricing information was last updated on February 06, 2019

ProProfs Help Desk Alternatives Pricing

The following is a quick overview of editions offered by other Help Desk Software

Freshdesk
Sprout
Freefor UNLIMITED agents
Free forever plan
  • Email ticketing
  • Automatic ticket routing
  • Team collaboration
  • Knowledge base
  • Ticket trend report
HubSpot Service Hub
Service Hub Free
$0
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
  • Ticketing
  • Custom support form fields
  • Live chat
  • Conversational bots
  • Team email
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Out-of-the-box customer support for small teams teams up to 5 users. With Salesforce Service Essentials, you can start providing amazing customer service in no time with in-app tutorials and a setup assistant. Connect to customers on email, Facebook, Twitter, and your website with a service console designed to give you everything you need to help your customers, on one screen. Essentials is on the Salesforce Platform, so when your business grows your solution grows with you. All your data is right where it needs to be.

    Various alternatives pricing & plans

    Free Trial is available
    Pricing information for the above various ProProfs Help Desk alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

    ProProfs Help Desk Pricing-Related Review

    Lead Generation Manager
    Marketing and Advertising
    Small-Business(50 or fewer emp.)
    Validated Reviewer
    Verified Current User
    Review source: Invitation from G2
    What do you like best?

    I like the ticket prioritizing of the platform to help identify most critical issues first that may effect business productivity. I also like the shared inbox allowing me and my counter part team member share the responsibility or addressing agents tickets. I like the mobile interface and abilities along with built in training and ongoing support for users 24/7. Review collected by and hosted on G2.com.

    What do you dislike?

    I dislike the overall look as it seems to appear a bit out dated in some ways. I dislike the pricing it has because the price for 1 inbox with 1 or 2 users is the same for still only1 inbox but giving 3 users access. The only other thing I disliked was the backlog file only is maintained and kept for up to 6months and at times there is information back beyond 6 months that may be needed and relevant to a current issue. Review collected by and hosted on G2.com.

    Recommendations to others considering the product:

    This is a must if you are looking for a better workplace environment with a solution that enhances and helps build teams through collaboration. Overall this platform has truly contributed to better agent performance with a more simplified and accurate approach to better customer service and response time. Review collected by and hosted on G2.com.

    What problems are you solving with the product? What benefits have you realized?

    Solving many problems but mainly reducing costs associated with customer and employee support and satisfaction by a more organized and accurate solution to support. Also enhanced agent training and performance by 33% within my organization. Review collected by and hosted on G2.com.

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