ProProfs Help Desk Pricing Overview

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ProProfs Help Desk Pricing Key Insights

Last updated on Apr 09, 2026

ProProfs Help Desk offers 5 pricing editions, starting from $0 to $499. ProProfs Help Desk pricing tiers are designed to support different usage levels and team sizes. ProProfs Help Desk also offers a free trial. Compare the ProProfs Help Desk pricing table below to figure out the best fit for your needs. Some plans may require you to contact ProProfs for custom pricing.

Free Plan — $0 / 1 Agent With One-Time Purchase
Essentials — $19.99 / 1 Agent Per Month
Business — $29.99 / 1 Agent Per Month
Business Complete Elite — $179.97 / 6 Agents Per Month
Customer Delight Suite — $499
Rated 4.7 / 5

*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller.

Free Plan
Free
1 Agent With One-Time Purchase

$0 forever. 1 agent, 100 tickets/month. Includes unlimited inboxes, ticket history, canned responses, mobile app, advanced reports, and CSAT feedback.

Essentials
$19.99
1 Agent Per Month

Starts at $19.99/month per user, billed annually (or a higher monthly rate). Includes AI Lite ticket assignment, AI response drafts, ticket categorization, basic automation, and CSAT tracking, for 1,000 tickets/month.

Business
$29.99
1 Agent Per Month

Starts at $29.99/month per user, billed annually. Adds omnichannel inbox, custom ticket forms, smart workflow automation, first response AI generation, tone rewriting, and advanced CSAT, for 6,000 tickets/month.

Business Complete Elite
$179.97
6 Agents Per Month

Starts at $179.97/month for 3 user seats and 15,000 tickets/month. Includes enterprise-grade AI (emotion detection, tone, and redaction), workflow modeling, native mobile app, omnichannel channels including WhatsApp, SSO/SAML, API access, and priority support.

Customer Delight Suite
$499.00

The Customer Delight Suite bundles Help Desk with Live Chat, Knowledge Base, Survey Maker, and Qualaroo, starting at $499/month billed annually, unlimited users, and 60,000 tickets/month included.

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ProProfs Help Desk Alternatives Pricing

The following is a quick overview of editions offered by other Help Desk Software

Product Price Features
Freshdesk
Freshdesk
Freshdesk Email and Ticketing (Growth)
 $19.001 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
  • Automations
  • Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
  • Analytics: OOB analytics and standard reports
  • Self-service: Knowledge base
  • Security, routing, SLA: Role-based access control, SSO, Ticket dispatch
Zendesk for Customer Service
Zendesk for Customer Service
Support Only (Team)
 $19.001 user per month billed annually
Integrated customer support
  • Email & social media
  • Web widget & mobile SDK
  • Pre-defined business rules
  • Essentials card
  • Interaction history
Front
Front
Starter
 $25.001 user/month
Essential capabilities to get started with customer-first service
  • Shared inbox and ticketing
  • AI Topics and up to 10 automation rules
  • Basic analytics
  • No-code public knowledge base

Various alternatives pricing & plans

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Pricing information for the above various ProProfs Help Desk alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.
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