We switched to HelpCrunch from Intercom and honestly the difference is big. Onboarding was really easy. The team walked me through everything and explained how each part works, so I never felt like I was guessing.

Support is great. I ask a question and get a clear answer from a real person, fast. With Intercom I could barely reach anyone.

I also like the AI agents. They handle the repetitive questions so we don't have to, and setting them up was simple.

And the price. We get the same functionality for about 3x less than we paid before. Review collected by and hosted on G2.com.

Nothing so far. We only just started using it, so that might change, but right now I have no complaints. Review collected by and hosted on G2.com.

We have been using HelpCrunch since January 2023 as the live chat on our online store dobavki.ua, where we sell vitamins and dietary supplements. Our team is 14 people, and 4 sales managers work in HelpCrunch every day answering customers. What I like most is how simple and stable the chat is: managers pick up conversations quickly, see the customer's messages in one place and can reply in under 2 minutes on average. Before HelpCrunch we only had the built-in chats on marketplaces like Prom, so this was our first dedicated chat tool for our own website, and the setup and onboarding for the managers were easy. Communication with the HelpCrunch support team has also been fast and helpful whenever we had questions. Review collected by and hosted on G2.com.

Nothing so far, to be honest working with HelpCrunch has been pretty smooth overall. Honestly, in more than three and a half years of daily use we haven't run into any serious problems: the chat has been stable, and we have not had downtime that affected our customers. We mainly use the website live chat, so I can't give a detailed opinion on the other modules like the knowledge base or email campaigns, which we haven't really needed yet. Review collected by and hosted on G2.com.

What I appreciated most about HelpCrunch is its excellent price-to-value ratio. The platform provides all the core functionality needed for customer support and communication without the high costs often associated with similar tools on the market. Review collected by and hosted on G2.com.

I think there is still potential for further development of the automation features, especially when it comes to building more advanced chatbot logic and automated response scenarios. Review collected by and hosted on G2.com.

We love that HelpCrunch gives us a reliable live chat directly in our apps. It’s intuitive, fast, and lets our team help clients immediately. We’re especially proud that it’s a Ukrainian service and happy to support local innovation in these challenging times. Review collected by and hosted on G2.com.

So far, we haven’t encountered any issues – it works flawlessly for us. Review collected by and hosted on G2.com.

I like that HelpCrunch is user-friendly. It was easy to set up and easy to adjust the all settings. Integration into a website was simple, and the translations were already done, making localization a breeze. Setting support agents wasn't difficult either, and overall, I'm happy with the customer experience. Review collected by and hosted on G2.com.

We chose an annual plan, so payments could be smoother. We had small hiccups during the payment process. Not related to product itself. Review collected by and hosted on G2.com.

A very good and multifunctional service. It fully meets our company's needs for a knowledge base and live chat.

We especially like the AI tools. Review collected by and hosted on G2.com.

No serious shortcomings were found during use. Review collected by and hosted on G2.com.

A very simple and convenient interface. HelpCrunch helped us process customer inquiries faster and more efficiently. The support service is at the highest level, helping to solve problems. Review collected by and hosted on G2.com.

No drawbacks were found during the usage. Review collected by and hosted on G2.com.

The support team is truly professional and responsive. They don’t use canned answers or bots — they really understand the issues and help find solutions, even for non-standard problems. The service is easy to use, reliable, and communication is always pleasant. Review collected by and hosted on G2.com.

So far, we haven’t encountered any major issues. Maybe some minor UI improvements could be helpful, but overall, the experience has been excellent. Review collected by and hosted on G2.com.

HelpCrunch helped us organize all communication with our customers in one place — live chat, email, and knowledge base work seamlessly together. Integration with our CRM was smooth and quick. I also really appreciate how flexible the system is — we were able to adjust it perfectly to our internal workflow. The UI is clean and modern, and even non-tech team members had no trouble adopting it. Their support team is quick, friendly, and always helpful. Review collected by and hosted on G2.com.

There’s not much to dislike — the platform does exactly what it promises. But overall, it already fits our needs very well. Review collected by and hosted on G2.com.

The system is highly customizable to our needs, allowing us to quickly and efficiently handle customer inquiries. Thanks to this chat, we no longer miss a single potential client, no matter what time they contact us. Review collected by and hosted on G2.com.

So far, we haven’t identified any drawbacks, so we continue using it. Review collected by and hosted on G2.com.