[ Kayako Reviews ](https://www.g2.com/products/kayako/reviews) [ Kayako Reviews ](https://www.g2.com/products/kayako/reviews) # Kayako Pricing Overview [Editedit](https://my.g2.com/kayako/pricings) Free Trial ## Kayako Pricing Key Insights Last updated on Apr 30, 2026 * * * Kayako offers **3 pricing editions** , starting from **$15** to **$60**. Kayako pricing tiers are designed to support different usage levels and team sizes. Kayako also offers a **free trial**. Compare the Kayako pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Kayako** for **custom pricing**. * * * Inbox — $15 / /agent/month Growth — $30 / /agent/month Scale — $60 / /agent/month Rated 4.1 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Inbox $15 /agent/month A shared email, chat, and social inbox for small teams - Email, chat and social - Assignment rules - Insights - Collision prevention - Canned responses - 600+ app integrations with Zapier Show More Growth $30 /agent/month Customer service software for growing teams - Everything in Team, plus: - Powerful automation rules - Custom views, fields, and forms - Custom reporting - Multi-brand, multi-language - Advanced Help Center customization - Organization profiles (B2B support) Show More Scale $60 /agent/month Customer service software for larger teams - Everything in Growth, plus: - Advanced workflow customization - Internal Help Center - Custom security policies - Custom roles - Salesforce integration Show More From early stage to scale, we have a plan for you Pricing information for Kayako is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Kayako must be conducted with the seller. Pricing information was last updated on October 09, 2024 Show More ## Kayako Pricing FAQs Generated using AI Is Kayako free, or does it offer a free trial? Kayako does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. Who is Kayako pricing best suited for? Kayako's pricing is best suited for small to mid-market businesses in technology, IT services, and software industries, which represent the majority of G2 reviewers. According to G2 users, small teams benefit most from the Inbox plan's shared inbox and basic automation, while growing mid-market teams in computer software and IT services gravitate toward the Growth tier for its automation rules and multi-brand support. G2 reviews of Kayako indicate that the Scale plan appeals to larger mid-market teams needing Salesforce integration and advanced security. Reviewers in education and financial services also appear across tiers, valuing Kayako's AI-driven ticket handling and centralized customer history features. What are the key differences between the free and paid versions of Kayako? Kayako does not offer a permanent free tier, but a free trial is available for teams evaluating its capabilities before committing. According to G2's pricing data for Kayako, the entry-level Inbox plan at $15 covers shared email, chat, social inbox, canned responses, and basic integrations via Zapier, suited for small teams. Kayako's Growth tier at $30 adds automation rules, custom reporting, multi-brand support, and Help Center customization. Kayako's Scale plan at $60 unlocks advanced workflows, internal Help Center, Salesforce integration, and custom security policies. G2 reviewers note that key automation and customization features are locked behind higher tiers, often driving upgrades. Is Kayako considered good value for its pricing? Kayako's value perception among G2 reviewers is mixed. Many long-term users praise its reliability, AI capabilities, and feature depth relative to cost, with several small business reviewers calling it cost-effective for their needs. However, a recurring concern across G2 reviews is pricing transparency and cost increases, with some users reporting charges rising to over $100 per agent per month after policy changes. One mid-market reviewer noted a 200% price hike without notification. G2 reviewers who switched cited Freshdesk and ServiceDesk Plus as alternatives. Teams that leverage Kayako's AI automation and omnichannel features tend to rate value higher, while those needing basic ticketing find the pricing harder to justify. ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,001) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,752) ](https://www.g2.com/products/freshdesk/reviews) [ ![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout") Help Scout 4.4/5(428) ](https://www.g2.com/products/help-scout/reviews) [ View All Alternatives ](https://www.g2.com/products/kayako/competitors/alternatives) ## Kayako Alternatives Pricing The following is a quick overview of editions offered by other [Help Desk Software](https://www.g2.com/categories/help-desk) | ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png) [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ##### Support Only (Team) | $19.001 user per month billed annually | Integrated customer support - Email & social media - Web widget & mobile SDK - Pre-defined business rules - Essentials card - Interaction history | | ![Freshdesk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png) [Freshdesk](https://www.g2.com/products/freshdesk/reviews) ##### Freshdesk Email and Ticketing (Growth) | $19.001 User per month billed annually Per Month | Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email - Automations - Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal - Analytics: OOB analytics and standard reports - Self-service: Knowledge base - Security, routing, SLA: Role-based access control, SSO, Ticket dispatch | | ![Help Scout](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b246808fc199896d44a6f0dcabc9bbc/help-scout.png) [Help Scout](https://www.g2.com/products/help-scout/reviews) ##### Free | $0.005 Users Per Month | Limited to 100 contacts per month and 5 users. - Up to 5 users - 1 Inbox - 10 Saved replies - 10 Tags - 1 Docs site - 1 Embeddable support hub - And more [Show More](javascript:void(0);) | Various alternatives pricing & plans Free Trial Pricing information for the above various Kayako alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## Kayako Pricing Reviews (2) ![Etee D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Etee D.") ED Etee D. Head of Customer Success Small-Business (50 or fewer emp.) 7/18/2025 More Options - "Kayako Changed the Game for Us" 4.5/5 What do you like best about Kayako? We moved to Kayako because our support team was drowning in repeat tickets. password resets, “where’s my order,” and basic how-tos. What Kayako promised (and actually delivered) was eliminating most of those before a human ever got involved. The AI Suggested Responses are incredibly helpful. agents barely have to start from scratch anymore. Plus, the Self-Learning Mode learns from our closed tickets, so over time, it just gets smarter. The real surprise was the AI Ticket Assistant, it lets agents “chat with the ticket” to surface key details instead of scrolling through long threads. That alone saves minutes per ticket. Easy to implement on top of your legacy system. Also, the pricing is based on resolved tickets, not seats. That’s huge for us. Review collected by and hosted on G2.com. What do you dislike about Kayako? There’s still a bit of a ramp-up. ome of the analytics could be a bit more intuitive, and in rare cases, the AI needs a nudge especially with edge-case tickets or regional phrasing. Review collected by and hosted on G2.com. What problems is Kayako solving and how is that benefiting you? We’ve probably eliminated 70–80% of those “copy-paste” repetitive tickets, which has freed up our team to focus on more complex, higher-value issues. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Grant W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Grant W.") GW Grant W. Senior Cloud Engineer Mid-Market (51-1000 emp.) 3/11/2026 More Options - "AI-Powered Support with a Unified Customer View" 4/5 What do you like best about Kayako? SingleView™ Customer History — Kayako's SingleView™ lets agents see a customer's full journey and interaction history in one place, enabling more personalized support without asking customers to repeat themselves. TechRadar AI-Powered Ticket Automation — Kayako leans heavily into AI to cut repetitive workload, with the company claiming teams can automate up to 60% of support tickets through its AI-first approach. Tidio The AI Ticket Assistant also lets agents "chat with the ticket" to surface key details instead of scrolling through long threads. G2 Omnichannel Unified Inbox — Messages across chat, email, and messenger are unified in one place, with threads keeping past conversations visible so agents have full context without hunting for information. Featurebase Self-Learning Mode — The Self-Learning Mode learns from closed tickets over time, continuously getting smarter and improving response consistency. G2 Knowledge Base & Self-Service — Kayako provides a robust knowledge base that enables teams to create and maintain a centralized repository of solutions, FAQs, and best practices, reducing the workload on support staff and encouraging self-service among end-users. Review collected by and hosted on G2.com. What do you dislike about Kayako? Clunky Interface & Performance — A common complaint is that the user interface feels old and unintuitive, and performance is a major concern too, with many users reporting the platform is sluggish and tickets taking too long to load. Zluri Steep Learning Curve — Kayako requires a steep learning curve and is not an intuitive system, with things not always being where you'd expect them to be. G2 Weak Reporting & Analytics — Reporting lacks options to customise charts, colours, and the way detail can be presented, and some users have found the complexities of building usable reports make that part of the system difficult to use. Kayako Pricing Transparency & Cost — Trying to figure out Kayako's pricing can feel like solving a riddle, with no clear pricing page available. Some former customers reported costs rising to over $100 per agent per month after pricing policy changes. Zluri Declining Customer Support Quality — Many long-time users have pointed to a steep decline in the quality of Kayako's own support, which seems to have worsened after the company was acquired. Review collected by and hosted on G2.com. What problems is Kayako solving and how is that benefiting you? We are using Kayako as our helpdesk system as well as shared mailbox Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite Kayako Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,752) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-kayako) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,001) [ Compare Now ](https://www.g2.com/compare/kayako-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_416ca5666ada5ea6307719ddd360286a/teamsupport.png "Product Avatar Image") TeamSupport 4.4/5(891) [ Compare Now ](https://www.g2.com/compare/kayako-vs-teamsupport) ##### Categories on G2 [ Live Chat ](https://www.g2.com/categories/live-chat)[ Customer Self-Service ](https://www.g2.com/categories/customer-self-service)[ Help Desk ](https://www.g2.com/categories/help-desk) [ Digital Customer Service Platforms ](https://www.g2.com/categories/digital-customer-service-platforms)[ Shared Inbox ](https://www.g2.com/categories/shared-inbox) Show More ##### Explore More [ best digital signage software ](https://www.g2.com/discussions/best-digital-signage-software-what-would-you-recommend)[ Which file converter platforms work well for a mid-market organization that needs to replace a legacy tool without disrupting existing document workflows during the transition? ](https://www.g2.com/discussions/which-file-converter-platforms-work-well-for-a-mid-market-organization-that-needs-to-replace-a-legacy-tool-without-disrupting-existing-document-workflows-during-the-transition)[ What's the best security compliance software for ensuring data protection ](https://www.g2.com/discussions/what-s-the-best-security-compliance-software-for-ensuring-data-protection) [ Best-reviewed employee communication software ](https://www.g2.com/discussions/best-reviewed-employee-communication-software)[ Top rated compliance app for office security ](https://www.g2.com/discussions/what-s-the-top-rated-compliance-app-for-office-security)[ Pros and Cons Details ](https://www.g2.com/products/kayako/reviews?qs=pros-and-cons) Show More [ best digital signage software ](https://www.g2.com/discussions/best-digital-signage-software-what-would-you-recommend)[ Which file converter platforms work well for a mid-market organization that needs to replace a legacy tool without disrupting existing document workflows during the transition? ](https://www.g2.com/discussions/which-file-converter-platforms-work-well-for-a-mid-market-organization-that-needs-to-replace-a-legacy-tool-without-disrupting-existing-document-workflows-during-the-transition)[ What's the best security compliance software for ensuring data protection ](https://www.g2.com/discussions/what-s-the-best-security-compliance-software-for-ensuring-data-protection) [ Best-reviewed employee communication software ](https://www.g2.com/discussions/best-reviewed-employee-communication-software)[ Top rated compliance app for office security ](https://www.g2.com/discussions/what-s-the-top-rated-compliance-app-for-office-security)[ Pros and Cons Details ](https://www.g2.com/products/kayako/reviews?qs=pros-and-cons)