We switched to HelpCrunch from Intercom and honestly the difference is big. Onboarding was really easy. The team walked me through everything and explained how each part works, so I never felt like I was guessing. Support is great. I ask a question and get a clear answer from a real person, fast. With Intercom I could barely reach anyone. I also like the AI agents. They handle the repetitive questions so we don't have to, and setting them up was simple. And the price. We get the same functionality for about 3x less than we paid before.

We have been using HelpCrunch since January 2023 as the live chat on our online store dobavki.ua, where we sell vitamins and dietary supplements. Our team is 14 people, and 4 sales managers work in HelpCrunch every day answering customers. What I like most is how simple and stable the chat is: managers pick up conversations quickly, see the customer's messages in one place and can reply in under 2 minutes on average. Before HelpCrunch we only had the built-in chats on marketplaces like Prom, so this was our first dedicated chat tool for our own website, and the setup and onboarding for the managers were easy. Communication with the HelpCrunch support team has also been fast and helpful whenever we had questions.

What I appreciated most about HelpCrunch is its excellent price-to-value ratio. The platform provides all the core functionality needed for customer support and communication without the high costs often associated with similar tools on the market.