Keeping Reviews & Product Details

We've been using the Keeping app within Salesforce for the past few months, and it's made a noticeable difference in how we manage internal and external communication. The integration is smooth, and it lets our team handle customer emails directly inside Salesforce without jumping between tools.

What I really appreciate is how it keeps everything logged and tied to the right accounts and cases. It’s helped reduce context-switching and increased our response time. Plus, setting up shared mailboxes was a breeze. Review collected by and hosted on G2.com.

The UI could be a little more modern, and we’d love to see more customization options for workflows. But overall, it’s a solid solution that fits nicely into our daily workflow. Review collected by and hosted on G2.com.

I like the organization of your information. Its easy to learn. Review collected by and hosted on G2.com.

I dont have any dislikes about Keeping, Im still learning how to use it. Review collected by and hosted on G2.com.

The simple interface

Option to set priority

Easy to use

Use daily with business Review collected by and hosted on G2.com.

Emails automatically close and I can't figure out how to adjust that setting. This might be a "me" problem not necessarily Keeping. Review collected by and hosted on G2.com.

Consolidate and route emails and tickets to all my staff with just one mailbox for my clients Review collected by and hosted on G2.com.

it was somewhat complicated to setup initially Review collected by and hosted on G2.com.

Keeping allows employees to track their work hours, including time spent on specific tasks, projects, and clients. Review collected by and hosted on G2.com.

Keeping can be complex, requiring significant time and effort to learn and master Review collected by and hosted on G2.com.

What is most helpful is that everything is in one space. Keeping is easy to use and easy to navigate. Review collected by and hosted on G2.com.

Sometimes it is confusing to see who is included on emails that have been forwarded. Review collected by and hosted on G2.com.

What I love about keeping is:

- The ability to view the keeping tickets in Gmail, but separately from the inbox

- Priority Levels for tickets

- Able to assign tickets to one or more agents

- Very easy implementation and integration since we were able to keep the same email address, but now it goes to Keeping instead of going into the whole team's inbox

- The customer support team uses keeping every day as part of their daily tasks

- It allows the team to be more efficient, tickets in keeping only need to be handled by 1 agent and that is possible in keeping. In the email group, every single member of the group has to open every ticket.

- I like that you can see if another agent is currently looking at a ticket so it avoids working on the same ticket at the same time

- Reporting available to export for custom date range Review collected by and hosted on G2.com.

Things that are missing:

- Not able to set a follow-up date (due date) after the initial action on the ticket. We set it as Pending, but it would be great to be able to put a due date on the pending tickets. They could automatically reopen on that due date and show in the agents opened assigned tickets

- It's annoying trying to forward a keeping ticket to a regular gmail or trying to convert a ticket into a regular email, it often stays as a ticket Review collected by and hosted on G2.com.

We are Team of 8 , working in Hospitality industry. Before we purchased keeping we had very serious issue with email delegation and it was taking to much time. Review collected by and hosted on G2.com.

it would be great to have compatibility to GMAIL App Review collected by and hosted on G2.com.

I like how easy it is to use Keeping straight from my Gmail inbox. In our company, many of us manage one group email inbox inside G-Suite. For a year we did this without Keeping and several emails got missed, and it was hard to know who responded, when they responded and which required follow up. Keeping makes it really simple to keep track of this. We totally rely on this tool daily now, very grateful for it. Their customer support is also really great. I emailed them a simple question and they responded quickly and thoroughly. It as also very easy to download the app and add the plugin to my Chrome bar. Their library of tutorials and resources is also very robust in teaching people and teams to use the tool. Review collected by and hosted on G2.com.

The only thing I don't like is on the App, it signs me out every couple of weeks so I have to keep signing in again. Adding Face ID would be good to avoid this. Review collected by and hosted on G2.com.

I really enjoy the simplicity of Keeping as well as the responsiveness of the Keeping team. Finding a solution to product support that lives in our Gmail was a life saver for us. Review collected by and hosted on G2.com.

This isn't necessarily something I dislike about Keeping, but an opportunity I think they have is to really enhance their reporting to be a bit more robust. I think that would appeal to a lot of people and be a great way to increase business. Also having user-level access would be great so that clients can see reporting but not necessarily have access to all the tickets or mailboxes associated with other clients. I really like that Keeping will hear these requests I just wish there was a way to get some of them prioritized (: Review collected by and hosted on G2.com.