Keeping Reviews & Product Details

- Automations for email assignments

- A true shared inbox

- Multiple inboxes in one place

- Notes and activity section Review collected by and hosted on G2.com.

- Difficult to track when someone is communicating with you on notes

- Can't use the +email feature to add someone to an email without hiding who all is on the email for future emails

- Understanding who is on the email is not overly intuitive

- Emails can get lost without really understanding why to avoid it in the future

- Can't integrate with SalesForce

- Cost is same for managers that aren't really using Keeping but need to monitor as a manager Review collected by and hosted on G2.com.

What I like best about Keeping is how seamlessly it integrates with Gmail. Our team doesn’t have to switch between tools or learn a completely new system- it works right inside an interface they already use every day. That makes onboarding faster and keeps productivity high. I also appreciate how it brings structure to shared inboxes, making it easy to assign, track, and collaborate on tickets without losing the simplicity of email. Review collected by and hosted on G2.com.

One downside is that there can occasionally be delays in syncing or updating tickets, which can slow things down when the team is handling a high volume of requests. While it doesn’t happen constantly, these lags can impact response times and workflow efficiency in a fast-paced support environment. Review collected by and hosted on G2.com.

Ability to filter by different criteria, ticket holders, etc. Integrates right into gmail for easy access. Easy to use UI on the website too. Review collected by and hosted on G2.com.

One issue arose where only 200 emails maximum would show on gmail, even if you had more in your Keeping inbox. Keeping support quickly resolved this issue. Review collected by and hosted on G2.com.

It integrates with my Google email, so I only need to be on one tab Review collected by and hosted on G2.com.

Every time I log in from my Gmail, which is every day, I get the usage tutorial Review collected by and hosted on G2.com.

Very easy to navigate and user friendly. Review collected by and hosted on G2.com.

Haven’t found anything I dislike about keeping. Review collected by and hosted on G2.com.

I love that it sits right in my gmail inbox - there isn't another thing to check! On top of that the keeping team are excellent - any support we have needed has been provided quickly! Review collected by and hosted on G2.com.

I wish the notifications were more, but its not the end of the world Review collected by and hosted on G2.com.

We've been using the Keeping app within Salesforce for the past few months, and it's made a noticeable difference in how we manage internal and external communication. The integration is smooth, and it lets our team handle customer emails directly inside Salesforce without jumping between tools.

What I really appreciate is how it keeps everything logged and tied to the right accounts and cases. It’s helped reduce context-switching and increased our response time. Plus, setting up shared mailboxes was a breeze. Review collected by and hosted on G2.com.

The UI could be a little more modern, and we’d love to see more customization options for workflows. But overall, it’s a solid solution that fits nicely into our daily workflow. Review collected by and hosted on G2.com.

I like the organization of your information. Its easy to learn. Review collected by and hosted on G2.com.

I dont have any dislikes about Keeping, Im still learning how to use it. Review collected by and hosted on G2.com.

The simple interface

Option to set priority

Easy to use

Use daily with business Review collected by and hosted on G2.com.

Emails automatically close and I can't figure out how to adjust that setting. This might be a "me" problem not necessarily Keeping. Review collected by and hosted on G2.com.

Consolidate and route emails and tickets to all my staff with just one mailbox for my clients Review collected by and hosted on G2.com.

it was somewhat complicated to setup initially Review collected by and hosted on G2.com.