--- title: Keeping Reviews meta_title: 'Keeping Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 69 reviews by the users' company size, role or industry to find out how Keeping works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 69 scale: '5' date_modified: '2026-06-24' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Keeping Reviews **Vendor:** Keeping **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 69 ## About Keeping Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founded in 2016 and based in New York, we built Keeping for teams that do more than just customer support. If you are busy juggling important customer requests with the rest of your job, then we're glad you found us, because we built Keeping for you. ## Keeping Pros & Cons **What users like:** - Users appreciate the **effective communication** capabilities of Keeping, enhancing team collaboration and response times. (2 reviews) - Users appreciate the **ease of use** of Keeping, finding it simple to learn and well-organized for daily business tasks. (2 reviews) - Users value the **easy access** provided by Keeping, enhancing communication and reducing context-switching within Salesforce. (2 reviews) - Users appreciate the **simple interface** of Keeping, finding it easy to learn and use daily for business. (2 reviews) - Users value the **effective team collaboration** of Keeping, enhancing communication and transparency within their teams. (2 reviews) - Users value the **effective case management** of Keeping, enhancing communication and reducing context-switching within Salesforce. (1 reviews) - Users love the **easy integrations** with Gmail and Shopify, simplifying workflows and enhancing communication efficiency. (1 reviews) - Email Management (1 reviews) - Helpful (1 reviews) - Implementation Ease (1 reviews) **What users dislike:** - Users find the **complex administration** of Keeping requires considerable time and effort to master effectively. (1 reviews) - Users find **difficult learning** to be a major hurdle with Keeping, demanding extensive time and effort to master. (1 reviews) - Users find the **learning curve challenging** , needing considerable time and effort to become proficient with Keeping. (1 reviews) - Users desire **more customization options** for workflows as the current UI feels outdated and limiting. (1 reviews) - Users desire improved **search functionality** and additional inboxes for better email organization in Keeping. (1 reviews) - Steep Learning Curve (1 reviews) - Tagging Issues (1 reviews) - Users find the **ticketing limitations** significant, hindering efficiency and accessibility, especially on mobile devices. (1 reviews) ## Keeping Reviews ### 1. Powerful Shared Inbox with Smart Email Assignment Automations **Rating:** 4.5/5.0 stars **Reviewed by:** Erika H. | Director of Internal Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Keeping?** - Automations for email assignments - A true shared inbox - Multiple inboxes in one place - Notes and activity section **What do you dislike about Keeping?** - Difficult to track when someone is communicating with you on notes - Can't use the +email feature to add someone to an email without hiding who all is on the email for future emails - Understanding who is on the email is not overly intuitive - Emails can get lost without really understanding why to avoid it in the future - Can't integrate with SalesForce - Cost is same for managers that aren't really using Keeping but need to monitor as a manager **What problems is Keeping solving and how is that benefiting you?** - Reduces how many emails each employee has to read - Eliminates confusion about who is responsible for what email - Prevents multiple employees from responding to the same email at the same time ### 2. Seamless Gmail Integration That Streamlines Shared Inbox Ticketing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Keeping?** What I like best about Keeping is how seamlessly it integrates with Gmail. Our team doesn’t have to switch between tools or learn a completely new system- it works right inside an interface they already use every day. That makes onboarding faster and keeps productivity high. I also appreciate how it brings structure to shared inboxes, making it easy to assign, track, and collaborate on tickets without losing the simplicity of email. **What do you dislike about Keeping?** One downside is that there can occasionally be delays in syncing or updating tickets, which can slow things down when the team is handling a high volume of requests. While it doesn’t happen constantly, these lags can impact response times and workflow efficiency in a fast-paced support environment. **What problems is Keeping solving and how is that benefiting you?** Keeping helps us manage shared inboxes more effectively by turning emails into structured, trackable tickets. Before using it, it was harder to maintain visibility over who was responding to what, which sometimes led to duplicated efforts or missed messages. With Keeping, we have clear ownership, better collaboration, and improved accountability across the team. This has made our response times more consistent and helped us deliver a more organized and reliable support experience for our customers. ### 3. Very Easy to Navigate and User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Abran A. | I.T Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Keeping?** Very easy to navigate and user friendly. **What do you dislike about Keeping?** Haven’t found anything I dislike about keeping. **What problems is Keeping solving and how is that benefiting you?** As of this time there are no problems. We plan to keep using keeping as long as it’s available. ### 4. Seamless in Gmail Inbox with Excellent, Fast Support **Rating:** 5.0/5.0 stars **Reviewed by:** Lizzie W. | VP of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Keeping?** I love that it sits right in my gmail inbox - there isn't another thing to check! On top of that the keeping team are excellent - any support we have needed has been provided quickly! **What do you dislike about Keeping?** I wish the notifications were more, but its not the end of the world **What problems is Keeping solving and how is that benefiting you?** visability to help center tickets is amazing, along with the timeline and reporting ### 5. Simplifies Communication & Keeps Salesforce Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Misty W. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Keeping?** We've been using the Keeping app within Salesforce for the past few months, and it's made a noticeable difference in how we manage internal and external communication. The integration is smooth, and it lets our team handle customer emails directly inside Salesforce without jumping between tools. What I really appreciate is how it keeps everything logged and tied to the right accounts and cases. It’s helped reduce context-switching and increased our response time. Plus, setting up shared mailboxes was a breeze. **What do you dislike about Keeping?** The UI could be a little more modern, and we’d love to see more customization options for workflows. But overall, it’s a solid solution that fits nicely into our daily workflow. **What problems is Keeping solving and how is that benefiting you?** Keeping solves one of the biggest pain points for customer-facing teams: managing shared inboxes efficiently without losing context. Before using Keeping, we were constantly toggling between email platforms and Salesforce, which led to missed messages, duplicated efforts, and incomplete records. With Keeping, all our customer support emails are handled directly within Salesforce, and they're automatically linked to the right contacts, accounts, and cases. This has streamlined our communication, improved visibility across the team, and ensured better follow-up with clients. ### 6. Well-Organized and Easy to Learn—No Complaints! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2025 **What do you like best about Keeping?** I like the organization of your information. Its easy to learn. **What do you dislike about Keeping?** I dont have any dislikes about Keeping, Im still learning how to use it. **What problems is Keeping solving and how is that benefiting you?** For my office, Keeping is helpful to distinguish which person to rely messages to based on company title, customer request and overal interaction with customer to provide timely feedback. ### 7. Keeping Keeps me organized! **Rating:** 5.0/5.0 stars **Reviewed by:** Marie D. | Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Keeping?** The simple interface Option to set priority Easy to use Use daily with business **What do you dislike about Keeping?** Emails automatically close and I can't figure out how to adjust that setting. This might be a "me" problem not necessarily Keeping. **What problems is Keeping solving and how is that benefiting you?** Multiple responses to the same email within our system ### 8. Saves time and money **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Keeping?** Consolidate and route emails and tickets to all my staff with just one mailbox for my clients **What do you dislike about Keeping?** it was somewhat complicated to setup initially **What problems is Keeping solving and how is that benefiting you?** it consolidates multiple mailboxes to streamline our client communication routing ### 9. Streamline **Rating:** 4.5/5.0 stars **Reviewed by:** Drew J. | Cyber, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Keeping?** Keeping allows employees to track their work hours, including time spent on specific tasks, projects, and clients. **What do you dislike about Keeping?** Keeping can be complex, requiring significant time and effort to learn and master **What problems is Keeping solving and how is that benefiting you?** Keeping enables employers to monitor employee activity, providing valuable insights for performance evaluations and coaching ### 10. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Keeping?** What is most helpful is that everything is in one space. Keeping is easy to use and easy to navigate. **What do you dislike about Keeping?** Sometimes it is confusing to see who is included on emails that have been forwarded. **What problems is Keeping solving and how is that benefiting you?** Every employee situation, issue and communication. ### 11. Keeping has been a game changer for our BDC team **Rating:** 5.0/5.0 stars **Reviewed by:** Sara C. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Keeping?** What I love about keeping is: - The ability to view the keeping tickets in Gmail, but separately from the inbox - Priority Levels for tickets - Able to assign tickets to one or more agents - Very easy implementation and integration since we were able to keep the same email address, but now it goes to Keeping instead of going into the whole team's inbox - The customer support team uses keeping every day as part of their daily tasks - It allows the team to be more efficient, tickets in keeping only need to be handled by 1 agent and that is possible in keeping. In the email group, every single member of the group has to open every ticket. - I like that you can see if another agent is currently looking at a ticket so it avoids working on the same ticket at the same time - Reporting available to export for custom date range **What do you dislike about Keeping?** Things that are missing: - Not able to set a follow-up date (due date) after the initial action on the ticket. We set it as Pending, but it would be great to be able to put a due date on the pending tickets. They could automatically reopen on that due date and show in the agents opened assigned tickets - It's annoying trying to forward a keeping ticket to a regular gmail or trying to convert a ticket into a regular email, it often stays as a ticket **What problems is Keeping solving and how is that benefiting you?** It allows the team to have an organised shared inbox where i can easily get reports and see which agent is working on which ticket. It also helps the team be more productive since they only read the tickets they will handle and don't have to read every email from the shared inbox as was the case without keeping. ### 12. Great Tool, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Keeping?** We are Team of 8 , working in Hospitality industry. Before we purchased keeping we had very serious issue with email delegation and it was taking to much time. **What do you dislike about Keeping?** it would be great to have compatibility to GMAIL App **What problems is Keeping solving and how is that benefiting you?** Email Delegation ### 13. Very easy to use and keeps all of our team inbox emails organized so we don't miss any! **Rating:** 5.0/5.0 stars **Reviewed by:** Katie L. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Keeping?** I like how easy it is to use Keeping straight from my Gmail inbox. In our company, many of us manage one group email inbox inside G-Suite. For a year we did this without Keeping and several emails got missed, and it was hard to know who responded, when they responded and which required follow up. Keeping makes it really simple to keep track of this. We totally rely on this tool daily now, very grateful for it. Their customer support is also really great. I emailed them a simple question and they responded quickly and thoroughly. It as also very easy to download the app and add the plugin to my Chrome bar. Their library of tutorials and resources is also very robust in teaching people and teams to use the tool. **What do you dislike about Keeping?** The only thing I don't like is on the App, it signs me out every couple of weeks so I have to keep signing in again. Adding Face ID would be good to avoid this. **What problems is Keeping solving and how is that benefiting you?** We get lots of emails each and every day and most of them require a response. Since there are at least 3 of us that manage this inbox, we were losing emails and unable to track who responded to what. Keeping makes this very easy to do. The software is really easy to install as well, even for people who aren't that "tech savvy." ### 14. A suitable solution to our product support needs! **Rating:** 4.0/5.0 stars **Reviewed by:** Lisa G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Keeping?** I really enjoy the simplicity of Keeping as well as the responsiveness of the Keeping team. Finding a solution to product support that lives in our Gmail was a life saver for us. **What do you dislike about Keeping?** This isn't necessarily something I dislike about Keeping, but an opportunity I think they have is to really enhance their reporting to be a bit more robust. I think that would appeal to a lot of people and be a great way to increase business. Also having user-level access would be great so that clients can see reporting but not necessarily have access to all the tickets or mailboxes associated with other clients. I really like that Keeping will hear these requests I just wish there was a way to get some of them prioritized (: **What problems is Keeping solving and how is that benefiting you?** Keeping is allowing us to do the following: - Organize our support tickets for quick and easy responses (via shared inbox + canned responses via knowledge base) - Decrease ticket collision by showing us if someone is already working on a ticket - Create automations to tag tickets accordingly without manually adding to them - See reporting trends in ticket type decreases and increases and popular times of day ### 15. Great way to use Gmail for support **Rating:** 4.0/5.0 stars **Reviewed by:** Peter K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Keeping?** I like how it integrates with Gmail, so I don't need to open a new tab or learn a new tool. It has useful features like labels, templates, and automation. It was also very easy to get started. **What do you dislike about Keeping?** On the lowest paid tier, there are only 2 automations allowed, this seems too low for a paid product. I haven't figured out how to search for tickets with a certain label, especially once they are closed. **What problems is Keeping solving and how is that benefiting you?** We needed a shared inbox for our support email, but we didn't want something complicated like JIRA. Other solutions had the same features as Keeping, but for nearly twice the price. Keeping had the right features for the right price. ### 16. Keeping has created structure and routine for our customer support team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Keeping?** We use this daily for customer support and have been enjoying it since day one. Keeping is very simple to set up and use, and it seamlessly integrates with Gmail and Shopify. I love the ticketing system and the ability to chat within the ticket and seamlessly see and click on the Shopify customer data. I also enjoy the use of template and workflows. **What do you dislike about Keeping?** The biggest downside to Keeping is that it's very difficult to use on mobile. I wish there was some sort of app for it instead of having to remember a web address and log in on a browser. // On the desktop version, I also wish that chats within the ticket were editable, but that's not a huge deal. **What problems is Keeping solving and how is that benefiting you?** Assigning tickets to agents and keeping track of pending/open email threads. ### 17. Great for a small business with small teams **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Keeping?** It's very helpful with keeping communincation transparent and accessible with the whole team **What do you dislike about Keeping?** I wish there's a better way to search tickets or have more inboxes for certain tags so we can allocate emails to certain folders **What problems is Keeping solving and how is that benefiting you?** Helps us in the loop with all coms ### 18. Keeping is a great way to convert emails into support tickets! **Rating:** 5.0/5.0 stars **Reviewed by:** Camila R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Keeping?** I like the fact that it makes our team's life way easier, we can all just jump in our imbox and assign support tickets, so we are all on the same page. It's great and easy to use, it has many feautres! **What do you dislike about Keeping?** The notifications part is a little tricky, you can only have alerts once your received an email or you can also set it up to receive alerts with every email and reply, but I don't like receiving alerts of my own emails, jut the client when he answers back. **What problems is Keeping solving and how is that benefiting you?** We can easily assign support tickets to the rest of the team, and we can jump in and help with different support tickets, so we are all in the same page. ### 19. A Game-Changer for Streamlining Support Emails **Rating:** 5.0/5.0 stars **Reviewed by:** Ana D. | Compliance Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Keeping?** I've been using Keeping's collaboration feature for email support, and it has truly transformed the way our team manages customer inquiries. Having it integrated into our Gmail accounts has made our support workflow more efficient than ever before. Considering the affordable price, Keeping offers an impressive array of features that have significantly improved our customer support operations. If you're looking for a solution to streamline your support emails and enhance collaboration among your team members, I highly recommend giving Keeping a try. It's been a game-changer for us, and I'm confident it can do the same for your business. **What do you dislike about Keeping?** Although Keeping offers reasonable pricing, it can maybe become less cost-effective as your team and customer support volume grow. **What problems is Keeping solving and how is that benefiting you?** One of the standout features is how Keeping organizes support emails separately from regular emails, ensuring that nothing gets lost in the shuffle. This separation helps us stay focused and ensures that customer support remains a top priority. ### 20. A nice solution that fits our needs **Rating:** 3.5/5.0 stars **Reviewed by:** Nate R. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Keeping?** Keeping has been a great addition to our organization allowing us the ability to assign tickets to our Customer Experience agents with ease and give visibility to the entire department of who is working on what. **What do you dislike about Keeping?** The only feature missing from this that I wish was available would be carosel assignments so that we could take away the manual ticket assignment. **What problems is Keeping solving and how is that benefiting you?** We had an issue previously prior to going live with Keeping where emails were getting missed due to all of our agents using a shared inbox. Keeping gives un a full visibility for the entire life of the ticket. ### 21. Easy set-up and quick to integrate with existing systems **Rating:** 4.5/5.0 stars **Reviewed by:** Honna G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Keeping?** Keeping was easy to set-up (minutes) and start evaluating as a potential tool and then was much quicker to set-up at the scale down the road. Training others to use the tool was also simple since most of our folks already operate on a Google Suite platform. This system allowed us to increase overall transparency between tickets/cases. Customer support was also very personal and easy to get ahold of. **What do you dislike about Keeping?** Some of our employees are still using outlook, and this presents a problem since the system requires use of gmail. **What problems is Keeping solving and how is that benefiting you?** Transparency into different tickets and systems across the organization. ### 22. Changed our organization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Keeping?** Keeping has brought our shared inbox out of the dark ages of one person being able to log into the account. It was so easy for us to start using and we wish we'd started sooner. This makes our day to day so much easier, and means we can respond quicker, with the most knowledgable/best person replying directly to the customer, rather than trying to make an email train for them to get a response. **What do you dislike about Keeping?** I think closing and deleting tickets should be the same thing, I often forget when I'm done, but go to delete it out of my person inbox and it yells at me. Only frustration point I can think of **What problems is Keeping solving and how is that benefiting you?** Providing us with the ability to help customers in our shared inbox! ### 23. Excellent Management of Service Tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Keeping?** Prior to keeping my inbox was just a madhouse of various things, keeping has completely changed the way things are organized and prioritized. I especially love that it integrates so well with Shopify so I don't have to spend time tracking down a customer's tracking information or order details. It's just right there. I can't imagine running my business without it. **What do you dislike about Keeping?** It doesn't do quite as well as Gmail filtering out junk. I get some junk that shows up in my service ticket queue that should've been filtered out. **What problems is Keeping solving and how is that benefiting you?** It helps to separate the support tickets/help desk items, from things that are custom orders or need a different level of attention. The ability to prioritize and assign things to certain people is just hugely beneficial. ### 24. Keeping Ticket System **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer B. | Human Resource Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2021 **What do you like best about Keeping?** I like that we are able to use it right out of Gmail. I also like that we can assign it and a priority. **What do you dislike about Keeping?** The main thing I would like to see added is the ability to keep the ticket open, yet respond to the person that we received the email. Just for confirmation it was received. **What problems is Keeping solving and how is that benefiting you?** We are reducing double work for the team. We are working with employee/manager concerns, issues, hiring, benefits, etc. ### 25. Very User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Alexia B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Keeping?** Keeping is very helpful in keeping track of work load and work flow. It helps us manage tasks asigned to staff and manage their progress. It has many helpul features such as various tags to categorize and filter different task. **What do you dislike about Keeping?** It is constantly updating and sometimes glitches making some assigned tasks not close correctly or duplicate. **What problems is Keeping solving and how is that benefiting you?** Helps us delegate and solve all our customer support tickets. ### 26. Small Scale Product Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Keeping?** I like that it is integrated into my e-mail to be able to work on it within a product I already use. I am in Keeping every other day so being able to check it there makes it a lot easier. We also have multiple users using Keeping and we are able to use it easily. **What do you dislike about Keeping?** I think that it's a little difficult to tag people and create a to do list for someone that does not get tickets assigned to them. As someone who mainly takes escalations and moves them to engineering, it's hard to keep a task list of tickets without getting them assigned to myself. **What problems is Keeping solving and how is that benefiting you?** It is helping us to keep track of a small amount of help support tickets ghat we get for the app we service ### 27. A nice ticket system easily integrated into Gmail **Rating:** 5.0/5.0 stars **Reviewed by:** Santiago D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Keeping?** How simple and intuitive it is to use, it's fantastic **What do you dislike about Keeping?** I wish gmail gave you notifications about tickets **What problems is Keeping solving and how is that benefiting you?** Customer requests and such ### 28. Needs some work, not bad though! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2021 **What do you like best about Keeping?** Organization of emails, filters, assignments, rules. **What do you dislike about Keeping?** The mobile interface needs serious work. Everyone is mobile now and we need to have a cleaner look at incoming and assigned emails though an app of gmail app extension. Also- we need a better notification alert for when we are tagged or are tagging in notes. A red dot just doesn’t cut it. **Recommendations to others considering Keeping:** Good not great. But it works well. Needs an app. Needs better notifications. **What problems is Keeping solving and how is that benefiting you?** Assigning different people from the company to different threads is key. ### 29. Intuitive to use and integratted into googled mail account. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2021 **What do you like best about Keeping?** In order to reply to all email sent to our company properly, keeping is very helpful tool to have overall control over it, since different departments answer to different questions, and we can make sure all are answered. **What do you dislike about Keeping?** In the title or a subject there are realy some unnecessary codes, as kdj3bfkdbjdfd#mfna, our employees do not like it at all, they find it even distracting. **Recommendations to others considering Keeping:** Great toll for multiple channel communicationa nd answerinf to the clients. **What problems is Keeping solving and how is that benefiting you?** Multiple channel email answering. ### 30. Keeping made our lives easier **Rating:** 3.5/5.0 stars **Reviewed by:** Miks M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Keeping?** The best thing about keeping was its ease of use and number of features. It was easy to integrate with Gmail and if there was any questions the customer support team always helped. **What do you dislike about Keeping?** I would recommend Keeping that I can see all the people that are in the thread so I can see who I am sending the email to and also remove/add them. **What problems is Keeping solving and how is that benefiting you?** Assigning the emails, adding status and adding tags, so that there is one understandable system. ### 31. Good choice if you do not need a fully fledged solution **Rating:** 4.5/5.0 stars **Reviewed by:** Gabriele Z. | Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2021 **What do you like best about Keeping?** Simplicity, few features growing only for necessary aspects. **What do you dislike about Keeping?** No downside. Perhaps it is missing a little bit more analytics. **What problems is Keeping solving and how is that benefiting you?** Help desk for a number of products with a small agents team. Able to to satisfy customer requests and advance the products. ### 32. Easy to use and reasonably priced **Rating:** 5.0/5.0 stars **Reviewed by:** Michael A. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Keeping?** Onboarding new users is simple and it's a simple and easy to use interface. **What do you dislike about Keeping?** Needs more admin controls.such as restricting who can assign incoming emails. **What problems is Keeping solving and how is that benefiting you?** It's providing an easy to use shared inbox that lives inside of Gmail ### 33. Keeping helps keep my work emails organized **Rating:** 4.5/5.0 stars **Reviewed by:** Karen D. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Keeping?** I like that multiple users can manage incoming business emails **What do you dislike about Keeping?** Sometimes emails go into the spam box and I miss responding to them in a timely way **What problems is Keeping solving and how is that benefiting you?** Multiple users can share the role of inbox monitoring ### 34. Ideal replacement for Google email groups **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Keeping?** Easy set up process. Great support for the minor issues we've encountered **What do you dislike about Keeping?** Limited audit trail e.g. can't see which agent deletes a message. **What problems is Keeping solving and how is that benefiting you?** Ensuring transparency as to whether emails are being dealt with, and preventing multiple users from dealing with the same email ### 35. Good expirences callaborating support and mail **Rating:** 4.0/5.0 stars **Reviewed by:** Nitav P. | Team Lead, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Keeping?** I think the collaboration and integration with the mail is what I like about it.Also the tracking of the ticket is much easier with a really quick setup and the UI is really eye catchy. **What do you dislike about Keeping?** I think I have a bit security concerns, integrating the mail ID with Keeping and dependancy on google. I use gmail for my business use, and it may not be suitable for that who do not use Gmail as their primary email platform. **What problems is Keeping solving and how is that benefiting you?** Before this, I found very less tools who provide this type of collaboration with gmail, the workflows and the management are not easy in other tools and also their setup was too complex, but how is beneficial for me is the time saving, and also it is really cost effective. ### 36. Keeping **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Keeping?** that you can run different gmail accounts on it **What do you dislike about Keeping?** that the ticket notifications are not conspicuous enough, so tickets are forgotten **What problems is Keeping solving and how is that benefiting you?** We can use it to manage all our support e-mail addresses, and I can share them with the relevant employee. I also like the fact that no classic tickets with ticket notifications are sent. ### 37. We love Keeping! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2021 **What do you like best about Keeping?** Keeping is a simple but robust ticketing system. Our HR and Maintenance departments uses this system and it works am amazingly well for them to keep organized and on top of pressing issues. The system is great but their support is top notch as well. Extremely responsive, helpful and knowledgeable. **What do you dislike about Keeping?** I can honestly say I haven't found anything that I dislike about Keeping. **What problems is Keeping solving and how is that benefiting you?** Keeping allows our staff to prioritize and track their work. The main benefit is knowing the issue on hand is being taken care of by seeing who has been assigned the ticket. ### 38. Great plug in **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Keeping?** Reliable, effecient, Easy to use. Would recommend it to others. **What do you dislike about Keeping?** It can sometimes need to be reloaded. But nothing major otherwise. **What problems is Keeping solving and how is that benefiting you?** Helping with the flow of incoming emails and keeping them organized. ### 39. A Shared inbox tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Keeping?** I like a stuffs like assigning, tracking and prioritising of our customers support right inside our inbox. **What do you dislike about Keeping?** Adding the extension to keep my browser working so that I need to search and download and add it to my extension is the only challenge as of now **What problems is Keeping solving and how is that benefiting you?** I am using this tool to assign the tasks and track this those tasks which are assigned and prioritise the tasks which needs to be done. ### 40. The best tool my company uses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Keeping?** Keeping is invisible to my customers. It's a very human-forward tool. There are no ticket numbers, no "reply above this line," no nothing. My customers get to interact with my team over email in the most direct and personal way possible. We see ourselves with Keeping for the long haul. We are launch customers, and we have been customers for longer than the current owner has owned the company! **What do you dislike about Keeping?** The Keeping team seems to be adding features that we have little interest in. This is not necessarily a dislike, but we are not seeing as much added value in new and changing features as other users may be. We do see value in some new features such as recipient change, but things like workflows are needless. Also, the reporting dashboard is still a little bit buggy and can't drill back into ancient history too far. **Recommendations to others considering Keeping:** Keeping is a very human forward tool. If you value that there are no "ticket numbers" that your customers see, and that every request is personal and small business -esque, this tool is perfect. Better than larger competitors. **What problems is Keeping solving and how is that benefiting you?** We have been able to cut our customer response time down to mere minutes for the vast majority of requests. My customers can opt to deal with their favourite reps, or give a request to the whole team and have whoever is available to help them. Vacation and illness coverage has been nearly completely solved. ### 41. Useful Tool To Keep Your Business Organized **Rating:** 4.0/5.0 stars **Reviewed by:** James S. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Keeping?** The ability to keep organized. It does very well to sort incoming correspondence to identify company needs. **What do you dislike about Keeping?** Sometimes I would need to refresh the product to get all my emails. Sometimes would not launch upon sign in. **What problems is Keeping solving and how is that benefiting you?** Keeping has been able to help keep schedule requests in an organized manner on my emails to best identify company needs. ### 42. Easy to use CRM solution **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew M. | Director of North America, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Keeping?** I love how easy it easy to collaborate with Keeping. The option to see assigned emails, provide canned response templates, and have a FAQ Resource library for my team is great. Overall it is a very easy to integrate tool and very convenient and cost effective solution. It is a great tool, especially for small to medium sized businesses. The cost is very competitive. **What do you dislike about Keeping?** It is very simple, which is great. However, there could be some additional integrations that would make this tool even better. It would be nice if Keeping somehow integrated with Slack or a project management tool like Asana. I would also appreciate chat support integration. Some kind of website plug in that offered chat support management as an add on service would be very helpful. **What problems is Keeping solving and how is that benefiting you?** It helps me manage various email inboxes in one place.I can keep tabs on multiple Customer Support teams over various countries and timezones. This allows us to make sure we have a unified voice no matter the language or country in which support is being given. We use Keeping to manage support emails from the US, Canada, Mexico, Puerto Rico, Guatemala, Honduras, El Salvador, Nicaragua, Costa Rica, Panama, Colombia, Ecuador, Spain, and the Philippines. Looking into adding it to our teams in Hong Kong and Taiwan. ### 43. Keeping Review with Maho Shades **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke A. | Retail Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Keeping?** Keeping really helps me stay on top of our most important emails from our customers! I love that we can have one account for all employees that way none of us miss a single email and we can all stay on the same page with replies! I also like the fact that keeping closes out conversations if you've replied to a customer and the conversation is over. it doesn't fill up as fast as a regular inbox! **What do you dislike about Keeping?** There's really not much I dislike other than that I can't get keeping on my mobile device. And maybe I can and just haven't figured it out yet, but it would be helpful and beneficial. Also wish there was a spam folder for keeping, just so it wouldn't fill up with 'Out of office' replies and emails that are just adds, but I just end up deleting them normally **What problems is Keeping solving and how is that benefiting you?** It really helps our team stay on the same page! If I am out of work one day, I love that my co worker can see all of the replies and conversations through Keeping in case they need to get something done for a customer while I'm away from my desk! Or if a co-worker has a question about a certain product or customer at the office when I am not there, i can just refer them to Keeping so they can read the whole conversation and know exactly what to do! ### 44. Lightweight tool, does what we need **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2021 **What do you like best about Keeping?** Our email velocity is manageable and we have very simple workflows, so the more complicated and expensive tools are overkill. Cody, the owner, is also attentive and responsive. The notes feature lets you share internal records with other team members without replying to the sender. **What do you dislike about Keeping?** Spam is a hard problem, so it's not really Keeping's fault but we have a fair bit of trouble trying to keep down the level of spam emails that make it into our public inbox. Right now, it's unclear if "mark spam" in Gmail will end up penalizing Keeping's mail server or the spammer. Some blacklist/whitelist tooling would be helpful at some point. **What problems is Keeping solving and how is that benefiting you?** Keeping lets our small team assign out issues and keep track of who was responded to what. Before this, we had to have a Slack or email conversation to figure out who had already responded to something. Now, we can just triage the inbox a few times per day and assign them out. ### 45. Great email solution for micro-businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Jae R. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Keeping?** The simplicity of Keeping makes it the ideal email solution for our micro-business general inbox. Cost-effective, effective and reliable. The locking feature ensures only one person can reply to any one email, while still allowing other staff to view the email - great for those chewy customer service emails and the saved replies save hours of time. **What do you dislike about Keeping?** It would be good if the signatures appeared above the email thread but that is probably a Gmail feature. **Recommendations to others considering Keeping:** Take the time to regularly review and update your standard replies, including the formatting - it'll save time in the long run. **What problems is Keeping solving and how is that benefiting you?** Cost effective general inbox management - we couldn't find similar solution at an affordable price. ### 46. Simple To Use And Not Complicated To Learn **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Keeping?** The simplicity of the set up is super easy. No learning curve necessary. If you do have a question the help desk replies to you on chat real time OR they reply to your email support questions within a few hours max. Also, I love the fact that the customer does not ever see a "ticket" number - which makes the entire experience on the user end more personable. **What do you dislike about Keeping?** At this moment there is no mobile app or true mobile usability. However, I have heard from the company that they are working on this as their first priority in Q1-Q2 of 2021. I also do not like the @ (mention) feature. The feature is great and you can tag colleagues when making a note on a specific ticket or for a specific communication between one another, however to "tag" a team member, there is no notification system that is simple to navigate to learn that you have been tagged. Again, I have heard the company is working to improve this feature as well. **What problems is Keeping solving and how is that benefiting you?** The efficiency of being able to use KEEPING in the same screen as I view my email (my gmail) saves us time and limits any confusion between customer emails and non-customer emails. The befits are tremendous when it comes to know which person in my company owns which "ticket" from our customers. ### 47. Keeping, a solid solution for a simple way to track IT issues. **Rating:** 4.0/5.0 stars **Reviewed by:** Mike W. | Sr. Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Keeping?** I like Keeping's simplicity. I like the ability to filter tickets based on users or groups. **What do you dislike about Keeping?** Retrieving closed tickets has been a challenge and can be improved. The ability to filter searches for tickets is not clearly defined. **Recommendations to others considering Keeping:** If you have a small to mid-size company and your organization is looking for a cost effective helpdesk solution , then Keeping is powerful enough to get the job done. **What problems is Keeping solving and how is that benefiting you?** Our organization needed an inexpensive solution for IT support related issues. Keeping's integration with Google was a benefit to us. Keeping has allowed our Systems to team to assign support issues to the proper analyst in a quick and efficient manner. ### 48. The in-between solution for small businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Abdullah J. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Keeping?** I like that it provides the essential functionality you need from a ticketing customer support system without the clutter and confusion of a product like Zendesk. **What do you dislike about Keeping?** In some forms it is a little simplistic and while I like that it integrates directly with Gmail it can feel a little disjointed at times. **Recommendations to others considering Keeping:** It does what you need as a small business with only a handful of agents but like all systems has its pros and cons. For a small company though I would recommend it as an affordable and simple option **What problems is Keeping solving and how is that benefiting you?** Tracking and monitoring response time and making sure tickets dont fall through the cracks ### 49. Simplifying work orders for a small team **Rating:** 5.0/5.0 stars **Reviewed by:** Lee D. | Technology Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2021 **What do you like best about Keeping?** The fact it integrates right into our email keeps both making and work on work orders simple all around. **What do you dislike about Keeping?** It would be nice if we could schedule recurring work orders directly in the system. **What problems is Keeping solving and how is that benefiting you?** We haven't really seen many issues. All of which have been cleared up by Keeping support. We've definitely seen more adoption by our end users vs our old systems where users needed a dedicated account to login to enter work orders. The techs like being able to work directly in gmail rather than having to swap tabs. Overall it speeds every step up. ### 50. Easy integration for our support staff **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi R. | Chief Product Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Keeping?** Seamlessly integrates with Gmail so we don't have to work in another tool. Allows everyone to see responses from the team. **What do you dislike about Keeping?** Wish it also worked on mobile when on the go. **Recommendations to others considering Keeping:** Hassle-free. Quick and prompt response if required from the company. **What problems is Keeping solving and how is that benefiting you?** Integrated, easy support desk that does not take a lot of time to learn. ## Keeping Discussions - [Is there any possidbility that you could remove or change to something more appealingd codes as [#QvQyF4kdwm] in a subject space?](https://www.g2.com/discussions/39820-is-there-any-possidbility-that-you-could-remove-or-change-to-something-more-appealingd-codes-as-qvqyf4kdwm-in-a-subject-space) - 2 comments, 1 upvote - [View Keeping pricing details and edition comparison](https://www.g2.com/products/keeping/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+19%3A10%3A11+-0500&secure%5Bsession_id%5D=954f8ff9-d593-475a-b8c3-2beae7f8d425&secure%5Btoken%5D=0af08f117c936bbd3cb5012506076ad1328f1dddc2be5a08f930240d7f3ab2b6&format=llm_user) ## Keeping Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Jira](https://www.g2.com/products/jira/reviews) ## Keeping Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Analytics** - Trends - Performance Tracking - Email Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Keeping Alternatives - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews) - [Drag](https://www.g2.com/products/drag/reviews) - 4.5/5.0 (254 reviews) - [Gmelius](https://www.g2.com/products/gmelius/reviews) - 4.4/5.0 (756 reviews)