# Top Free Shared Inbox Software Check out our list of free Shared Inbox Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features. If you'd like to see more products and to evaluate additional feature options, compare all [Shared Inbox Software](https://www.g2.com/categories/shared-inbox) to ensure you get the right product. ## View Free Shared Inbox Software G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **63** Shared Inbox Products Available View all [Shared Inbox Software](https://www.g2.com/categories/shared-inbox) View all [Shared Inbox Software](https://www.g2.com/categories/shared-inbox) ### [Front](https://www.g2.com/products/front/reviews) [By Front App](https://www.g2.com/sellers/front-app) [ (2,488)4.6 out of 5 ](https://www.g2.com/products/front/reviews#reviews "Read Front Reviews") Product Description Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, in **Users:** Customer Success Manager, Account Manager · **Industries:** Logistics and Supply Chain, Computer Software · **Market Segment:** 48% Small-Business, 42% Mid-Market AG I appreciate the ability to switch seamlessly between shared inboxes, like info@ or sales@, and my personal inboxes all within Front. This feature...[Read review](https://www.g2.com/products/front/reviews/front-review-12043650) JC What I like best about Front is that it keeps all communications in one shared inbox, which makes it much easier to stay organized and work as a...[Read review](https://www.g2.com/products/front/reviews/front-review-12125941) Year Founded 2014 HQ Location San Francisco, CA Company Website https://frontapp.com Twitter @FrontHQ LinkedIn® Page https://www.linkedin.com/company/fronthq/ ### [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) [By HubSpot](https://www.g2.com/sellers/hubspot) [ (2,915)4.4 out of 5 ](https://www.g2.com/products/hubspot-service-hub/reviews#reviews "Read HubSpot Service Hub Reviews") Product Description Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C **Users:** Customer Success Manager, Customer Success Specialist · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 60% Small-Business, 37% Mid-Market ![Uduak O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Uduak O.") UO I love how seamless and efficient HubSpot Service Hub is. It's incredibly easy to use, even for beginners or those using a CRM tool for the first...[Read review](https://www.g2.com/products/hubspot-service-hub/reviews/hubspot-service-hub-review-12099441) ![Pratiyush S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pratiyush S.") PS I like that HubSpot Service Hub offers a premium model with several paid trials, such as free basic ticketing, a set inbox, and live chat. The...[Read review](https://www.g2.com/products/hubspot-service-hub/reviews/hubspot-service-hub-review-12188409) Year Founded 2006 HQ Location Cambridge, Massachusetts, United States Company Website https://hubspot.com Twitter @HubSpot LinkedIn® Page https://www.linkedin.com/company/68529/ Ownership NYSE:HUBS Phone +1.888.482.7768 [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) ### [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) [By Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908) [ (1,283)4.6 out of 5 ](https://www.g2.com/products/hiver-in-gmail/reviews#reviews "Read Hiver in Gmail Reviews") Product Description Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more effic **Users:** Owner, CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 66% Small-Business, 27% Mid-Market User SentimentHow are these determined? Users frequently mention the ease of use, seamless integration with Gmail, and the ability to assign tasks and responsibilities, which enhances team accountability and organization. Reviewers experienced issues with the mobile app lacking the same features as the web version, limitations in the free plan, and occasional bugs affecting speed and functionality. Year Founded 2011 HQ Location San Jose, CA Company Website https://hiverhq.com Twitter @hiverhq LinkedIn® Page https://www.linkedin.com/company/1241281/ ### [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) [By Zendesk](https://www.g2.com/sellers/zendesk) [ (6,983)4.3 out of 5 ](https://www.g2.com/products/zendesk-for-customer-service/reviews#reviews "Read Zendesk for Customer Service Reviews") Product Description "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L **Users:** Customer Success Manager, Customer Service Manager · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 45% Mid-Market, 40% Small-Business User SentimentHow are these determined? Reviewers frequently mention the platform's intuitive interface, efficient ticketing system, and scalability for both small and large teams, as well as its ability to improve response times and overall customer experience. Reviewers experienced challenges with the complexity of advanced features and customization, the high cost of premium capabilities, and occasional overwhelming interface when managing large volumes of tickets or multiple workflows. Year Founded 2007 HQ Location San Francisco, CA Company Website https://www.zendesk.com Twitter @Zendesk LinkedIn® Page https://www.linkedin.com/company/418095/ Ownership NYSE: ZEN Phone +1 (415) 418-7506 ### [Missive](https://www.g2.com/products/missive/reviews) [By Missive](https://www.g2.com/sellers/missive) [ (845)4.7 out of 5 ](https://www.g2.com/products/missive/reviews#reviews "Read Missive Reviews") Product Description Are you double sending emails? Not knowing who's responding to what, or whether they've responded at all? What if your business could manage all your email accounts, including its shared inboxes l **Users:** CEO, Owner · **Industries:** Accounting, Marketing and Advertising · **Market Segment:** 87% Small-Business, 12% Mid-Market ![Vinay Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinay Y.") VY Cost accounting involves constant communication with operations, purchasing, and engineering about material costs, labor rates, and overhead...[Read review](https://www.g2.com/products/missive/reviews/missive-review-12845179) ![Parul M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Parul M.") PM Cost accounting means constantly chatting with operations, purchasing, and engineering about material costs, labor rates, and overhead splits....[Read review](https://www.g2.com/products/missive/reviews/missive-review-12870084) Year Founded 2015 HQ Location Quebec, QC Company Website https://missiveapp.com Twitter @missiveapp LinkedIn® Page https://www.linkedin.com/company/missive-app/ ### [Gmelius](https://www.g2.com/products/gmelius/reviews) [By Gmelius SA](https://www.g2.com/sellers/gmelius-sa) [ (776)4.4 out of 5 ](https://www.g2.com/products/gmelius/reviews#reviews "Read Gmelius Reviews") Product Description Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing **Users:** Owner, CEO · **Industries:** Marketing and Advertising, Information Technology and Services · **Market Segment:** 81% Small-Business, 16% Mid-Market ![Business M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Business M.") BM Visibility into team performance metrics alongside easy-to-navigate email automation and collaboration features[Read review](https://www.g2.com/products/gmelius/reviews/gmelius-review-7789910) ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH I like that we can share conversations without having to endlessly forward emails. Our customers love that they just email one email address and...[Read review](https://www.g2.com/products/gmelius/reviews/gmelius-review-8172137) Year Founded 2016 HQ Location Geneva Company Website https://gmelius.com Twitter @gmelius LinkedIn® Page https://www.linkedin.com/company/5285738/ ### [Freshdesk](https://www.g2.com/products/freshdesk/reviews) [By Freshworks](https://www.g2.com/sellers/freshworks) [ (3,749)4.4 out of 5 ](https://www.g2.com/products/freshdesk/reviews#reviews "Read Freshdesk Reviews") Product Description Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c **Users:** Manager, Owner · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 48% Small-Business, 40% Mid-Market KE It's an easy-to-implement tool, and in terms of cost-benefit, it's one of the best.[Read review](https://www.g2.com/products/freshdesk/reviews/freshdesk-review-12437359) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Great value for the price—the range of options I’m getting, along with the AI, automation, and other capabilities included, is genuinely impressive.[Read review](https://www.g2.com/products/freshdesk/reviews/freshdesk-review-12444843) Year Founded 2010 HQ Location San Mateo, CA Company Website https://www.freshworks.com/ Twitter @FreshworksInc LinkedIn® Page https://www.linkedin.com/company/freshworks-inc/ Ownership NASDAQ: FRSH Phone +1 (866) 832-3090 ### [Fin](https://www.g2.com/products/fin/reviews) [By Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) [ (3,872)4.5 out of 5 ](https://www.g2.com/products/fin/reviews#reviews "Read Fin Reviews") Product Description Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the cu **Users:** Customer Success Manager, CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 57% Small-Business, 37% Mid-Market User SentimentHow are these determined? Reviewers frequently mention the ease of setup, the intuitive workflow, and the ability of Fin to quickly and accurately answer customer queries, reducing workload for support teams. Reviewers noted issues with Fin's ability to handle complex technical questions, occasional misinterpretation of nuanced requests, and difficulties in setting up certain features without technical knowledge. Year Founded 2011 HQ Location San Francisco, CA Company Website https://www.intercom.com/ Twitter @fin\_ai LinkedIn® Page https://www.linkedin.com/company/fin/ ### [Drag](https://www.g2.com/products/drag/reviews) [By DragApp.com](https://www.g2.com/sellers/dragapp-com) [ (261)4.5 out of 5 ](https://www.g2.com/products/drag/reviews#reviews "Read Drag Reviews") Product Description Drag is the AI-powered inbox platform built for teams. Used by 200,000+ users since 2017. Drag turns Gmail into a shared workspace where teams collaborate on email, support tickets, sales pipelines, **Users:** CEO · **Industries:** Non-Profit Organization Management, Leisure, Travel & Tourism · **Market Segment:** 85% Small-Business, 11% Mid-Market ![Verified User in Writing and Editing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Writing and Editing") UW It's nice to have to-do lists lodged in email, so that there's no toggling between various tasks. At the moment I am using the free, personal...[Read review](https://www.g2.com/products/drag/reviews/drag-review-4723694) ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Cutting edge Google Workspace integration. Being able to add individual e-mails to a board without forwarding or CC saves lots of time. Setup took...[Read review](https://www.g2.com/products/drag/reviews/drag-review-5087528) Year Founded 2018 HQ Location London Company Website https://www.dragapp.com Twitter @lovedragapp LinkedIn® Page https://www.linkedin.com/company/11211399/ ### [Help Scout](https://www.g2.com/products/help-scout/reviews) [By Help Scout](https://www.g2.com/sellers/help-scout) [ (428)4.4 out of 5 ](https://www.g2.com/products/help-scout/reviews#reviews "Read Help Scout Reviews") Product Description Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media, **Users:** Customer Success Manager, CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 60% Small-Business, 33% Mid-Market RR When I log in to Help Scout, I can immediately begin my workday in an organized and stress-free fashion. Its user-friendly interface allows me to...[Read review](https://www.g2.com/products/help-scout/reviews/help-scout-review-5109005) ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH We evaulted many ticketing systems, and needed pro-level features (i.e. power user), but with a user interface that makes sense and easy to use...[Read review](https://www.g2.com/products/help-scout/reviews/help-scout-review-5126045) Year Founded 2011 HQ Location Boston, MA Company Website https://www.helpscout.com/ Twitter @helpscout LinkedIn® Page https://www.linkedin.com/company/1447019/ ### [GrooveHQ](https://www.g2.com/products/groovehq/reviews) [By GrooveHQ](https://www.g2.com/sellers/groovehq) [ (195)4.6 out of 5 ](https://www.g2.com/products/groovehq/reviews#reviews "Read GrooveHQ Reviews") Product Description The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support. **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 77% Small-Business, 22% Mid-Market ![Clayton J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Clayton J.") CJ Design and UI are excellent Does exactly what I want it too Not complicated, but enough features to be flexible Great value pricing Plugs in...[Read review](https://www.g2.com/products/groovehq/reviews/groovehq-review-8276429) ![Peer E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peer E.") PE Support is very fast, when you need it. It's not very often yo do need it, as Groove is quite simple to use and setup. Lot's of great features and...[Read review](https://www.g2.com/products/groovehq/reviews/groovehq-review-8281553) Year Founded 2011 HQ Location Newport, RI Company Website https://www.groovehq.com Twitter @Groove LinkedIn® Page https://www.linkedin.com/company/3150436/ ### [Helpwise](https://www.g2.com/products/helpwise/reviews) [By Saas Labs](https://www.g2.com/sellers/saas-labs) [ (181)4.6 out of 5 ](https://www.g2.com/products/helpwise/reviews#reviews "Read Helpwise Reviews") Product Description Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch **Users:** CEO, Owner · **Industries:** Marketing and Advertising, Computer Software · **Market Segment:** 90% Small-Business, 10% Mid-Market MT First, Helpwise is easy to use. I have a small team of 3 that utilizes Helpwise to provide support to our small business clients. Previously we...[Read review](https://www.g2.com/products/helpwise/reviews/helpwise-review-5127816) ![Verified User in Online Media](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Online Media") UO Helpwise has a clean UI and lots of smart integrations which make you more productive. It's cheaper than popular rivals and has more features than...[Read review](https://www.g2.com/products/helpwise/reviews/helpwise-review-5139001) Year Founded 2016 HQ Location Palo Alto, California Company Website https://www.saaslabs.co/ Twitter @saas\_labs LinkedIn® Page https://www.linkedin.com/company/10436435/ ### [Glassix](https://www.g2.com/products/glassix/reviews) [By Glassix](https://www.g2.com/sellers/glassix) [ (202)4.8 out of 5 ](https://www.g2.com/products/glassix/reviews#reviews "Read Glassix Reviews") Product Description Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With **Industries:** Information Technology and Services, Real Estate · **Market Segment:** 67% Small-Business, 30% Mid-Market AN What I like best about Glassix is its easy to use and understand integration of AI into customer support processes. The AI chatbot is incredibly...[Read review](https://www.g2.com/products/glassix/reviews/glassix-review-9024640) ![Leon E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leon E.") LE I'm genuinely impressed by how Glassix has centralized all business communications into one unified inbox. Their auto-tagging feature and the...[Read review](https://www.g2.com/products/glassix/reviews/glassix-review-9233920) Year Founded 2015 HQ Location Tel Aviv, Israel Company Website https://www.glassix.com LinkedIn® Page https://www.linkedin.com/company/glassix/ ### [Trengo](https://www.g2.com/products/trengo/reviews) [By Trengo](https://www.g2.com/sellers/trengo) [ (246)4.3 out of 5 ](https://www.g2.com/products/trengo/reviews#reviews "Read Trengo Reviews") Product Description Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agent **Industries:** Leisure, Travel & Tourism, Apparel & Fashion · **Market Segment:** 73% Small-Business, 26% Mid-Market ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH User friendly Intuative Layout A lot of good features such as flowbots, reporting, chat etc Fair pricing tiers Easy to amend Support from...[Read review](https://www.g2.com/products/trengo/reviews/trengo-review-9033365) ![Ernesto E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ernesto E.") EE Highlight the features and the competitive price of the solution.[Read review](https://www.g2.com/products/trengo/reviews/trengo-review-9095299) Year Founded 2017 HQ Location Utrecht, Utrecht, Netherlands Company Website https://www.trengo.com Twitter @TrengoHQ LinkedIn® Page https://www.linkedin.com/company/trengo/about/ ### [DevRev](https://www.g2.com/products/devrev-devrev/reviews) [By DevRev](https://www.g2.com/sellers/devrev) [ (210)4.4 out of 5 ](https://www.g2.com/products/devrev-devrev/reviews#reviews "Read DevRev Reviews") Product Description DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. D **Users:** HR Specialist, Product Manager · **Industries:** Computer Software, Financial Services · **Market Segment:** 53% Mid-Market, 33% Small-Business ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives...[Read review](https://www.g2.com/products/devrev-devrev/reviews/devrev-review-8140663) ![Nishant G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nishant G.") NG I like DevRev for its ease of use and smart AI. It has a very easy user interface that reduces hassle and enhances efficiency. I also find its cost...[Read review](https://www.g2.com/products/devrev-devrev/reviews/devrev-review-12705558) Year Founded 2020 HQ Location Palo Alto, CA Company Website https://devrev.ai/ Twitter @devrev LinkedIn® Page https://www.linkedin.com/company/devrev/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) - ‹ Prev‹ Prev - 1 - [2](/categories/shared-inbox/free?order=g2_score&page=2#product-list) - [3](/categories/shared-inbox/free?order=g2_score&page=3#product-list) - [4](/categories/shared-inbox/free?order=g2_score&page=4#product-list) - [5](/categories/shared-inbox/free?order=g2_score&page=5#product-list) - [Next ›Next ›](/categories/shared-inbox/free?order=g2_score&page=2#product-list)