Top Free Shared Inbox Software

Check out our list of free Shared Inbox Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Shared Inbox Software to ensure you get the right product.

Results: 23
(602)4.6 out of 5
Optimized for quick response
Entry Level Price:$9 per user/month

Front powers the heart of business — the meaningful connections between teams and customers that lead to lasting relationships. Bringing email and apps together in a collaborative customer communication platform, Front drives business impact by scaling the natural conversations that create customers for life. More than 6,000 businesses are using Front today to cultivate personalized customer relationships at scale and transform their work into impact. Learn more at

Front is a user-friendly platform with many great features. It gives our team the ability to share and track customer conversations, collaborate on... Read review
It is a simple to use application with many great features. It gives our team the opportunity to share and track customer interactions, work on... Read review
(521)4.6 out of 5
Optimized for quick response
Entry Level Price:$7 /user/month (annually)

Hiver is a Gmail-based customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@. It’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail. Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Flexport, Pluralsight, Harvard University, Appsflyer, Oxford Bus

The reporting and analytics which help me to view the day to day progress of the operations Read review
Michael M.
No more in-house forwarding emails. We now have complete visibility on staff email responses. It's almost impossible for a customer email to slip... Read review
(236)4.4 out of 5
Optimized for quick response
Entry Level Price:$0 per user

Our Mission: Build the 1st collaboration platform that lives where you work 🚀 Collaborate on email, manage projects and automate workflows inside Gmail and Google Workspace (formerly G Suite) - and beyond, by connecting your existing tools like Slack, Trello and more. Simplify teamwork through increased alignment, transparency and accountability. Monitor and distribute your company's workload visually, and automate all the grunt work. Your daily apps are brought together, with no need to migr

Max F.
The famous self-help author and innovator, Tim Ferriss, asks his guests what purchase of less than $100 has most profoundly impacted their life.... Read review
The templates, they are just so much better than gmails templates Read review
(2,341)4.4 out of 5
Optimized for quick response
Entry Level Price:Free for UNLIMITED agents

Freshdesk is a cloud-based customer service software that enables businesses of all sizes to deliver stellar customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets you automate workflows, provide self-service, manage SLAs, and measure metrics, so you can stay on top of all things customer support. Freshdesk also offers out-of-the-box features like an AI-powered sup

Ayan B.
1- The best software for integrations with other clients (example: JIRA, Salesforce) along with the automation features. 2 - The mobile app helps... Read review
Bapti Niloy B.
This is one of the best authentic customer service software in my opinion. It also include a free trial. Whatever, this platform has a easy setup... Read review
(113)4.5 out of 5
Entry Level Price:$0 user / month

Drag is the World's first all-in-one workspace in Gmail. One single place to support customers, manage tasks and close deals, from the place teams love, Gmail. Stop switching between tools and run your entire workflow from your inbox (where most things start and end). Trusted by 30,000+ professionals across 30+ countries. Easy to install. Easy to set up. No training required.

Ed J.
Having boards in email makes it easy to manage an overloaded inbox, and lets me focus on what emails I still have to do. They've also added some... Read review
Being able to turn my inbox into a Kanban board has allowed me easily schedule my day with the follow ups that I need to make. It also allows me... Read review
(519)4.4 out of 5
Entry Level Price:$0

HubSpot is a leading growth platform. Since 2006, we have been on a mission to make the world more inbound. Today, over 68,800 total customers in more than 100 countries use HubSpot’s award-winning software, services, and support to transform the way they attract, engage, and delight customers. Comprised of Marketing Hub, Sales Hub, Service Hub, and a powerful free CRM, HubSpot gives companies the tools they need to Grow Better. HubSpot Service Hub is customer service software that makes it eas

I like how responsive and helpful the hubspot team has been with any issues I come across when trying to setup hubspt. I like how the CRM is free... Read review
Stefano L.
Integration with blog, website and image catalogue Read review
(225)4.3 out of 5
Entry Level Price:$20 user/month

Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and specifically companies with 11+ users. Help Scout's clutter-free features keep teams of any size on the same page. With best in-class-reporting, integrated knowledge base, robust API and tons of integrations, and free iOS apps and Android app to support customers on the go, Help Scout lets your team focus on what really matters: your customers

User friendly All the service calls in one place Ticketing system very easy to use, and assign it Read review
Rajendra R.
All in one platform for managing client support, sales and knowledge base. It provides great analysis and employee score.. yet not accurate always. Read review
(39)4.3 out of 5

Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers.

Paul S.
We appreciate the simplicity, the ease of setup, and the experience our customers have using Groove. Other services we've looked into may have... Read review
Groove was incredibly easy to use. Unlike some of the other software we tried, Groove wasn't bloated with dozens of features we'd never use. As a... Read review
(196)4.1 out of 5
Optimized for quick response
Entry Level Price:$15 /agent/month

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow.

Kristin D.
One of the things I love about Kayako is its features. Kayako has plenty of way to help customers in an unique way because of its organized... Read review
Xavier S.
What I really love about Kayako are its multiple features that are worthy to our company and our main goal. It’s easy and fast to use because... Read review
(33)4.9 out of 5

Helpwise is a team inbox for support teams to answer customer queries across multiple channels. Helpwise currently provide team inboxes for email, SMS, WhatsApp, Facebook, Twitter and Live chat. Apart from shared team inboxes, Helpwise also provides additional features like website chat widget and knowledgebase. Helpwise integrates will other business tools to provide you complete context & information about your customers within the conversation. With Helpwise, you can chat with your c

Helpwise is a great command center for client care & support. After our first login, we immediately saw the potential. Looking for a more... Read review
June W.
I've used many ticket systems with the shared inbox concept, including FreshDesk and Help Scout. Helpwise is definitely the winner. What I love... Read review
(32)4.6 out of 5
Entry Level Price:€5 per agent / month

Trengo a powerful solution to manage all you prospect, client and team communication. The multi-channel team inbox enables it to collaborate with colleagues and communicate efficient with prospects & clients via all available communication channels: Email, WhatsApp, Messenger, Telegram, Livechat, WeChat, Voice & SMS. Embed the multi-channel livechat on your website and enable prospects and clients to communicate via all aforementioned communication channels. Automate conversations w

Roger B.
Trengo's live chat works very well, you can easily add it to any website page and engage directly with your website visitors or paying customers.... Read review
Alessandro B.
Friendly interface, reponsive, fast setup, great assistance. Read review
(23)4.3 out of 5

Helpmonks' goal is to help you with your customer interactions. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for staying organized, and adding internal notes help to tame your email workload and ease the burden on your team's emails. Furthermore, Helpmonks has a Live-Chat option included in each plan and a mighty Email Marketing Platform for email campaigns and automated email triggers. Moreover, Helpmonks is th

Evert-Jan v.
Assign conversations, internal notes, to-do manager, live-chat, email campaigns Great and fast support Read review
Dave C.
It's extremely cheap compared to other options. Hard to beat the pricing as a whole. Function wise, it does the trick. I especially love that it... Read review
(10)4.9 out of 5
Entry Level Price:12£ user/month

Its hard being productive when you spend half your time reading emails, and the other half flipping between platforms to tell your team about said emails. You need a single app thats going to help you move faster and keep everything and everyone on the same page. As a collaboration hub, Loop Email connects your team so you can chat, exchange files, and manage shared inboxes easily. It brings messages, emails and files in one app.

Paul S.
I'm a firm believer in automating as much as possible, and when things can't be fully automated then having the smoothest and most trouble-free... Read review
I love how I can chat directly or within teams in the same app as I can do my usual email, plus I can have internal discussions around emails. The... Read review
(6)4.0 out of 5

Missive was launched in 2015 from Quebec City, Canada. It is currently composed of 3 co-founders and 2 employees. Missive is an app that brings team inboxes and chat under a single roof. It was built with collaboration in mind to centralize your team's communication. Among its many features, Missive offers four key ones: - Team Inboxes. - Internal Team Chat. - Rules to automate workflows. - Integrations.

Its ease of use. Feels, looks and acts like regular email - which we prefer. We were working with another platform prior that supported shared... Read review
When our team first started using Missive, it solved our immediate problem: letting two staff share an email address. Since that time, Missive has... Read review
(6)4.3 out of 5
Entry Level Price:12.50 user/month*

Streamline your shared email inbox with Outpost. Easily track, collaborate, and respond to messages sent to catchall email addresses like info@ or support@. Everyone can work in the same inbox without stepping on each other's toes. - Assign emails to colleagues or subject matter experts to ensure your team knows who's doing what. - Real-time collision alters ensure no two team members are working on the same email response. - With dynamic email templates, custom routing rules, tags, and fi

The ease of use for my email team is top notch! The design of it enables the team to navigate it quickly while handling many different types of... Read review
(13)4.7 out of 5
Entry Level Price:$ 0

ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently. Key features of ProProfs Help Desk: Fast and effective ticket resolution ProProfs Help Desk plays a critical role in fast and effective ticket resolution, as tickets are assigned to the concerned individuals a

Briana P.
I like to shared inbox so that it is not all falling on one person's plate of responsibility, instead any ticket can be viewed and resolved by... Read review
Cindy W.
I like the ticket prioritizing of the platform to help identify most critical issues first that may effect business productivity. I also like the... Read review
(1)3.5 out of 5

Cerb boosts the productivity of online teams with bot powered email and workflow automation. * High-volume email management that scales to millions of conversations per year. * Shared mailboxes that provide a single point of contact for clients no matter who is on duty. * Bots for creating powerful, event-driven, automated behaviors from a web browser without any computer programming experience required. * Custom shared workspaces to foster team collaboration. * Dashboards for real-time rep

James O.
There are lots of options to modify views for personal pages. Read review
(1)4.5 out of 5
Entry Level Price:$19 2 User Month

ClientFlow is a client management solution that enables teams to collaborate and control client communications via Shared Inbox, manage client projects tasks and track time on a single platform ClientFlow brings together Shared Inbox, Project management and team collaboration on a single platform. All personal and group email accounts such as info@, support@ etc. can be connected so that users can operate out a single platform for all email communications. With shared inbox, all client communic

Clientflow project Management is an across the board project management software that enables groups to team up and increment efficiency. Read review
(8)4.8 out of 5

Optimize your teamwork by collectively managing your external communications directly in Slack or in Microsoft Teams MailClark is a Smart Messaging Assistant, enhanced with AI, helping everydays 12 000+Teams from more than 70 countries. This solution optimizes teamwork by collectively managing external communications directly within their daily workspace Slack or Microsoft Teams. MailClark is made for Support, IT, Marketing, Sales or Management teams.

Timothy Z.
I'm glad they have a free option for people like me who love the app but only use it for one inbox in one channel in Slack. The paid plans seem... Read review
Brian S.
We had a problem at Orlando Fringe. We couldn't spread the word to all of the people that needed to know when a show during our festival was sold... Read review
0 ratings
Entry Level Price:$10 user/month

An email productivity tool for shared mailboxes that seamlessly integrates with Microsoft Office 365 and your Outlook mail client. Manage high volumes of email faster for team inboxes like sales@ and customerservice@ with automated assignment, alerts for unanswered messages and reporting. Organize your team inbox, with clear email ownership and visibility, never miss another email or duplicate a reply.

(4)4.4 out of 5
Entry Level Price:$9 user/month

Helprace allows any company out there to offer spectacular customer service in an all-in-one platform. Helprace tightly integrates the necessary tools you need to offer amazing support. Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base. Only pay for what you need & customize your help desk and user portal to your exact wishes.

Alex K.
Helprace is a great SaaS customer service solution that doesn't take much effort to start using. As a result, it's perfect for small to medium... Read review
I like this software quite a lot because it is friendly and simple to use ... among the things that stand out the most I like the creation of... Read review
(1)4.5 out of 5

Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founded in 2016 and based in Brooklyn, NY, we built Keeping for teams that do more than just customer support. If you are busy juggling important customer requests with the rest of your job, then we're glad you found us, because we built Keeping for you.

Cleanly integrated right into GMail, reliable and robust. Read review
(11)4.4 out of 5
Entry Level Price:$8 user/month

Sortd is the world's first Business Productivity Suite for Gmail and GSuite. It has been rated as the #1 App for Gmail with 3,600+ upvotes on Product Hunt. Sortd expands beyond email and productivity and integrates across the business into Projects, Sales, Client service, Hiring, Finance and Operations. It offers many of the same capabilities of an Airtable, Monday, Tables by Google or Asana but has a far stronger value proposition for Customer-Facing teams. Unlike competitors who focus on

Michelle M.
My favorite features: 1. Being able to create a board for to-dos and things that I need to respond to or get things done. I can put due dates on... Read review
Tierney S.
This software has been a game changer for me. The ability to thread multiple emails together into 1 task is the best feature. Emails no longer get... Read review

Top 10 Free Shared Inbox Software in 2021

  • Front
  • Hiver
  • Gmelius
  • Freshdesk
  • Drag