Top Free Shared Inbox Software

Check out our list of free Shared Inbox Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Shared Inbox Software to ensure you get the right product.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
63 Shared Inbox Products Available
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Front
(2,430)4.7 out of 5
Optimized for quick response
4th Easiest To Use in Shared Inbox software
Entry Level Price:$25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

    Users
    • Customer Success Manager
    • Account Manager
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 49% Small-Business
    • 41% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Front features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Integrations
    Average: 8.5
    8.3
    Trends
    Average: 8.0
    8.6
    Performance Tracking
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Computer Software
    UC
    Easy to use and good help files, easy to navigate Read review
    Shawn R.
    SR
    What I appreciate most about Front is how it streamlines communication and makes it easier to manage messages. The platform brings everything... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Front App
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @FrontHQ
    9,442 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    524 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

Users
  • Customer Success Manager
  • Account Manager
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 49% Small-Business
  • 41% Mid-Market
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.7
Integrations
Average: 8.5
8.3
Trends
Average: 8.0
8.6
Performance Tracking
Average: 8.3
Verified User in Computer Software
UC
Easy to use and good help files, easy to navigate Read review
Shawn R.
SR
What I appreciate most about Front is how it streamlines communication and makes it easier to manage messages. The platform brings everything... Read review
Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,442 Twitter followers
LinkedIn® Page
www.linkedin.com
524 employees on LinkedIn®
HubSpot Service Hub
(2,895)4.4 out of 5
Optimized for quick response
12th Easiest To Use in Shared Inbox software
View top Consulting Services for HubSpot Service Hub
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C

    Users
    • Customer Success Manager
    • Customer Success Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 37% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Service Hub features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
    8.4
    Integrations
    Average: 8.5
    8.0
    Trends
    Average: 8.0
    8.4
    Performance Tracking
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Amisha C.
    AC
    I appreciate how HubSpot Service Hub automates ticket creation, which directly generates support tickets from emails, streamlining my workflow... Read review
    Tarun K.
    TK
    I have been using the free version of HubSpot Service Hub for a while now and it has been a surprisingly smooth and reliable tool for managing... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    786,179 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,675 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C

Users
  • Customer Success Manager
  • Customer Success Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 37% Mid-Market
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
8.4
Integrations
Average: 8.5
8.0
Trends
Average: 8.0
8.4
Performance Tracking
Average: 8.3
Amisha C.
AC
I appreciate how HubSpot Service Hub automates ticket creation, which directly generates support tickets from emails, streamlining my workflow... Read review
Tarun K.
TK
I have been using the free version of HubSpot Service Hub for a while now and it has been a surprisingly smooth and reliable tool for managing... Read review
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
786,179 Twitter followers
LinkedIn® Page
www.linkedin.com
11,675 employees on LinkedIn®
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Hiver
(1,278)4.6 out of 5
Optimized for quick response
2nd Easiest To Use in Shared Inbox software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

    Users
    • Owner
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 66% Small-Business
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Hiver is a shared inbox and email collaboration tool that helps teams manage support and sales queries, assign emails, track status, and communicate internally.
    • Reviewers frequently mention that Hiver simplifies their processes, enhances customer experience, provides easy email assignment, and offers useful reports for data analysis.
    • Users experienced issues with the tool mixing up emails, occasional performance lag, limited automation features, and occasional disconnection issues.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hiver features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.2
    Integrations
    Average: 8.5
    8.0
    Trends
    Average: 8.0
    8.3
    Performance Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hiver
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @hiverhq
    5,643 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    284 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

Users
  • Owner
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 66% Small-Business
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Hiver is a shared inbox and email collaboration tool that helps teams manage support and sales queries, assign emails, track status, and communicate internally.
  • Reviewers frequently mention that Hiver simplifies their processes, enhances customer experience, provides easy email assignment, and offers useful reports for data analysis.
  • Users experienced issues with the tool mixing up emails, occasional performance lag, limited automation features, and occasional disconnection issues.
Hiver features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.2
Integrations
Average: 8.5
8.0
Trends
Average: 8.0
8.3
Performance Tracking
Average: 8.3
Seller Details
Seller
Hiver
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@hiverhq
5,643 Twitter followers
LinkedIn® Page
www.linkedin.com
284 employees on LinkedIn®
Zendesk for Customer Service
(6,779)4.3 out of 5
Optimized for quick response
8th Easiest To Use in Shared Inbox software
View top Consulting Services for Zendesk for Customer Service
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 45% Mid-Market
    • 41% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk is a customer support tool that consolidates all customer communications into a single platform, automates repetitive tasks, and provides valuable insights.
    • Reviewers frequently mention the ease of use, the ability to manage customer support across multiple channels in one place, and the time-saving automation features.
    • Users mentioned that Zendesk can be overwhelming for smaller teams due to its complexity, the pricing can become expensive when adding advanced features, and some useful capabilities are locked behind higher-tier plans.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk for Customer Service features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.2
    Integrations
    Average: 8.5
    7.7
    Trends
    Average: 8.0
    8.0
    Performance Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    103,009 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,692 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 45% Mid-Market
  • 41% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk is a customer support tool that consolidates all customer communications into a single platform, automates repetitive tasks, and provides valuable insights.
  • Reviewers frequently mention the ease of use, the ability to manage customer support across multiple channels in one place, and the time-saving automation features.
  • Users mentioned that Zendesk can be overwhelming for smaller teams due to its complexity, the pricing can become expensive when adding advanced features, and some useful capabilities are locked behind higher-tier plans.
Zendesk for Customer Service features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.4
8.2
Integrations
Average: 8.5
7.7
Trends
Average: 8.0
8.0
Performance Tracking
Average: 8.3
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
103,009 Twitter followers
LinkedIn® Page
www.linkedin.com
7,692 employees on LinkedIn®
Missive
(779)4.7 out of 5
3rd Easiest To Use in Shared Inbox software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Are you double sending emails? Not knowing who's responding to what, or whether they've responded at all? What if your business could manage all your email accounts, including its shared inboxes l

    Users
    • CEO
    • Owner
    Industries
    • Accounting
    • Marketing and Advertising
    Market Segment
    • 90% Small-Business
    • 10% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Missive features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Integrations
    Average: 8.5
    7.4
    Trends
    Average: 8.0
    7.5
    Performance Tracking
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Education Management
    UE
    I love the rules. I am honestly paying a lot of money almost exclusively because I love the ability to "turn my email off" during set hours. Read review
    Verified User in Hospitality
    UH
    It's fairly straightforward to use and relatively easy to organize the different chat rooms or make different tabs. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Missive
    Company Website
    Year Founded
    2015
    HQ Location
    Quebec, QC
    Twitter
    @missiveapp
    2,659 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Are you double sending emails? Not knowing who's responding to what, or whether they've responded at all? What if your business could manage all your email accounts, including its shared inboxes l

Users
  • CEO
  • Owner
Industries
  • Accounting
  • Marketing and Advertising
Market Segment
  • 90% Small-Business
  • 10% Mid-Market
Missive features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
8.3
Integrations
Average: 8.5
7.4
Trends
Average: 8.0
7.5
Performance Tracking
Average: 8.3
Verified User in Education Management
UE
I love the rules. I am honestly paying a lot of money almost exclusively because I love the ability to "turn my email off" during set hours. Read review
Verified User in Hospitality
UH
It's fairly straightforward to use and relatively easy to organize the different chat rooms or make different tabs. Read review
Seller Details
Seller
Missive
Company Website
Year Founded
2015
HQ Location
Quebec, QC
Twitter
@missiveapp
2,659 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Gmelius
(776)4.4 out of 5
Entry Level Price:Starting at $24.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 81% Small-Business
    • 16% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gmelius features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Integrations
    Average: 8.5
    7.8
    Trends
    Average: 8.0
    8.1
    Performance Tracking
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Business M.
    BM
    Visibility into team performance metrics alongside easy-to-navigate email automation and collaboration features Read review
    Verified User in Hospital & Health Care
    AH
    I like that we can share conversations without having to endlessly forward emails. Our customers love that they just email one email address and... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gmelius SA
    Year Founded
    2016
    HQ Location
    Geneva
    Twitter
    @gmelius
    1,786 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 81% Small-Business
  • 16% Mid-Market
Gmelius features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.4
8.3
Integrations
Average: 8.5
7.8
Trends
Average: 8.0
8.1
Performance Tracking
Average: 8.3
Business M.
BM
Visibility into team performance metrics alongside easy-to-navigate email automation and collaboration features Read review
Verified User in Hospital & Health Care
AH
I like that we can share conversations without having to endlessly forward emails. Our customers love that they just email one email address and... Read review
Seller Details
Seller
Gmelius SA
Year Founded
2016
HQ Location
Geneva
Twitter
@gmelius
1,786 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Freshdesk
(3,723)4.4 out of 5
Optimized for quick response
5th Easiest To Use in Shared Inbox software
View top Consulting Services for Freshdesk
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 48% Small-Business
    • 40% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Integrations
    Average: 8.5
    8.3
    Trends
    Average: 8.0
    8.5
    Performance Tracking
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Information Technology and Services
    AI
    Ease, availability, cost, and tools Read review
    Marketing T.
    MT
    Good blend of features and relative simplicity Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,042 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 48% Small-Business
  • 40% Mid-Market
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
8.3
Integrations
Average: 8.5
8.3
Trends
Average: 8.0
8.5
Performance Tracking
Average: 8.3
Verified User in Information Technology and Services
AI
Ease, availability, cost, and tools Read review
Marketing T.
MT
Good blend of features and relative simplicity Read review
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,042 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
Fin by Intercom
(3,811)4.5 out of 5
Optimized for quick response
7th Easiest To Use in Shared Inbox software
View top Consulting Services for Fin by Intercom
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is an AI-powered customer support tool that provides automated responses to customer inquiries, reducing the workload for human agents.
    • Reviewers frequently mention the efficiency of Fin by Intercom in handling routine customer inquiries, its ability to pull content from various resources for accurate responses, and its adaptability to different conversations.
    • Users reported issues with Fin by Intercom's understanding of multiple languages, its struggle with complex issues requiring investigation, and the occasional provision of incorrect information to customers.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fin by Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
    8.5
    Integrations
    Average: 8.5
    8.2
    Trends
    Average: 8.0
    8.2
    Performance Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    44,090 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,950 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is an AI-powered customer support tool that provides automated responses to customer inquiries, reducing the workload for human agents.
  • Reviewers frequently mention the efficiency of Fin by Intercom in handling routine customer inquiries, its ability to pull content from various resources for accurate responses, and its adaptability to different conversations.
  • Users reported issues with Fin by Intercom's understanding of multiple languages, its struggle with complex issues requiring investigation, and the occasional provision of incorrect information to customers.
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
8.5
Integrations
Average: 8.5
8.2
Trends
Average: 8.0
8.2
Performance Tracking
Average: 8.3
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
44,090 Twitter followers
LinkedIn® Page
www.linkedin.com
1,950 employees on LinkedIn®
Drag
(261)4.5 out of 5
Entry Level Price:Starting at $10.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drag turns Gmail into a Team Workspace. One single place to support customers, manage tasks and close deals, from the place teams love: Gmail. Stop switching between tools and run your entire workflow

    Users
    • CEO
    Industries
    • Non-Profit Organization Management
    • Leisure, Travel & Tourism
    Market Segment
    • 85% Small-Business
    • 11% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Drag features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.4
    Integrations
    Average: 8.5
    8.3
    Trends
    Average: 8.0
    8.5
    Performance Tracking
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Writing and Editing
    UW
    It's nice to have to-do lists lodged in email, so that there's no toggling between various tasks. At the moment I am using the free, personal... Read review
    Verified User in Consumer Services
    AC
    Cutting edge Google Workspace integration. Being able to add individual e-mails to a board without forwarding or CC saves lots of time. Setup took... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DragApp.com
    Year Founded
    2018
    HQ Location
    London
    Twitter
    @lovedragapp
    1,078 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drag turns Gmail into a Team Workspace. One single place to support customers, manage tasks and close deals, from the place teams love: Gmail. Stop switching between tools and run your entire workflow

Users
  • CEO
Industries
  • Non-Profit Organization Management
  • Leisure, Travel & Tourism
Market Segment
  • 85% Small-Business
  • 11% Mid-Market
Drag features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.4
Integrations
Average: 8.5
8.3
Trends
Average: 8.0
8.5
Performance Tracking
Average: 8.3
Verified User in Writing and Editing
UW
It's nice to have to-do lists lodged in email, so that there's no toggling between various tasks. At the moment I am using the free, personal... Read review
Verified User in Consumer Services
AC
Cutting edge Google Workspace integration. Being able to add individual e-mails to a board without forwarding or CC saves lots of time. Setup took... Read review
Seller Details
Seller
DragApp.com
Year Founded
2018
HQ Location
London
Twitter
@lovedragapp
1,078 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
Help Scout
(424)4.4 out of 5
Optimized for quick response
View top Consulting Services for Help Scout
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Help Scout features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    8.5
    Integrations
    Average: 8.5
    8.3
    Trends
    Average: 8.0
    8.5
    Performance Tracking
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • RR
    When I log in to Help Scout, I can immediately begin my workday in an organized and stress-free fashion. Its user-friendly interface allows me to... Read review
    Verified User in Higher Education
    AH
    We evaulted many ticketing systems, and needed pro-level features (i.e. power user), but with a user interface that makes sense and easy to use... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Help Scout
    Company Website
    Year Founded
    2011
    HQ Location
    Boston, MA
    Twitter
    @helpscout
    11,625 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    288 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 33% Mid-Market
Help Scout features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
8.5
Integrations
Average: 8.5
8.3
Trends
Average: 8.0
8.5
Performance Tracking
Average: 8.3
RR
When I log in to Help Scout, I can immediately begin my workday in an organized and stress-free fashion. Its user-friendly interface allows me to... Read review
Verified User in Higher Education
AH
We evaulted many ticketing systems, and needed pro-level features (i.e. power user), but with a user interface that makes sense and easy to use... Read review
Seller Details
Seller
Help Scout
Company Website
Year Founded
2011
HQ Location
Boston, MA
Twitter
@helpscout
11,625 Twitter followers
LinkedIn® Page
www.linkedin.com
288 employees on LinkedIn®
GrooveHQ
(194)4.6 out of 5
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support.

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 77% Small-Business
    • 22% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • GrooveHQ features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Integrations
    Average: 8.5
    8.1
    Trends
    Average: 8.0
    8.5
    Performance Tracking
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Clayton J.
    CJ
    Design and UI are excellent Does exactly what I want it too Not complicated, but enough features to be flexible Great value pricing Plugs in... Read review
    Peer E.
    PE
    Support is very fast, when you need it. It's not very often yo do need it, as Groove is quite simple to use and setup. Lot's of great features and... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GrooveHQ
    Year Founded
    2011
    HQ Location
    Newport, RI
    Twitter
    @Groove
    6,700 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    49 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support.

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 77% Small-Business
  • 22% Mid-Market
GrooveHQ features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
8.6
Integrations
Average: 8.5
8.1
Trends
Average: 8.0
8.5
Performance Tracking
Average: 8.3
Clayton J.
CJ
Design and UI are excellent Does exactly what I want it too Not complicated, but enough features to be flexible Great value pricing Plugs in... Read review
Peer E.
PE
Support is very fast, when you need it. It's not very often yo do need it, as Groove is quite simple to use and setup. Lot's of great features and... Read review
Seller Details
Seller
GrooveHQ
Year Founded
2011
HQ Location
Newport, RI
Twitter
@Groove
6,700 Twitter followers
LinkedIn® Page
www.linkedin.com
49 employees on LinkedIn®
Helpwise
(181)4.6 out of 5
Entry Level Price:$12.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 90% Small-Business
    • 10% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpwise features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Integrations
    Average: 8.5
    8.5
    Trends
    Average: 8.0
    8.1
    Performance Tracking
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • MT
    First, Helpwise is easy to use. I have a small team of 3 that utilizes Helpwise to provide support to our small business clients. Previously we... Read review
    Verified User in Online Media
    UO
    Helpwise has a clean UI and lots of smart integrations which make you more productive. It's cheaper than popular rivals and has more features than... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    307 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    426 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 90% Small-Business
  • 10% Mid-Market
Helpwise features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.6
Integrations
Average: 8.5
8.5
Trends
Average: 8.0
8.1
Performance Tracking
Average: 8.3
MT
First, Helpwise is easy to use. I have a small team of 3 that utilizes Helpwise to provide support to our small business clients. Previously we... Read review
Verified User in Online Media
UO
Helpwise has a clean UI and lots of smart integrations which make you more productive. It's cheaper than popular rivals and has more features than... Read review
Seller Details
Seller
Saas Labs
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
307 Twitter followers
LinkedIn® Page
www.linkedin.com
426 employees on LinkedIn®
Glassix
(202)4.8 out of 5
Entry Level Price:Starting at $49.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With

    Users
    No information available
    Industries
    • Information Technology and Services
    • Real Estate
    Market Segment
    • 67% Small-Business
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Glassix features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Integrations
    Average: 8.5
    9.5
    Trends
    Average: 8.0
    9.5
    Performance Tracking
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • AN
    What I like best about Glassix is its easy to use and understand integration of AI into customer support processes. The AI chatbot is incredibly... Read review
    Leon E.
    LE
    I'm genuinely impressed by how Glassix has centralized all business communications into one unified inbox. Their auto-tagging feature and the... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Glassix
    Year Founded
    2015
    HQ Location
    Tel Aviv, Israel
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With

Users
No information available
Industries
  • Information Technology and Services
  • Real Estate
Market Segment
  • 67% Small-Business
  • 30% Mid-Market
Glassix features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
9.4
Integrations
Average: 8.5
9.5
Trends
Average: 8.0
9.5
Performance Tracking
Average: 8.3
AN
What I like best about Glassix is its easy to use and understand integration of AI into customer support processes. The AI chatbot is incredibly... Read review
Leon E.
LE
I'm genuinely impressed by how Glassix has centralized all business communications into one unified inbox. Their auto-tagging feature and the... Read review
Seller Details
Seller
Glassix
Year Founded
2015
HQ Location
Tel Aviv, Israel
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
Trengo
(245)4.3 out of 5
Entry Level Price:€349.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

    Users
    No information available
    Industries
    • Leisure, Travel & Tourism
    • Apparel & Fashion
    Market Segment
    • 73% Small-Business
    • 26% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Trengo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
    7.4
    Integrations
    Average: 8.5
    6.8
    Trends
    Average: 8.0
    7.0
    Performance Tracking
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Health, Wellness and Fitness
    AH
    User friendly Intuative Layout A lot of good features such as flowbots, reporting, chat etc Fair pricing tiers Easy to amend Support from... Read review
    Ernesto E.
    EE
    Highlight the features and the competitive price of the solution. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Trengo
    Year Founded
    2017
    HQ Location
    Utrecht, Utrecht, Netherlands
    Twitter
    @TrengoHQ
    283 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    97 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

Users
No information available
Industries
  • Leisure, Travel & Tourism
  • Apparel & Fashion
Market Segment
  • 73% Small-Business
  • 26% Mid-Market
Trengo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
7.4
Integrations
Average: 8.5
6.8
Trends
Average: 8.0
7.0
Performance Tracking
Average: 8.3
Verified User in Health, Wellness and Fitness
AH
User friendly Intuative Layout A lot of good features such as flowbots, reporting, chat etc Fair pricing tiers Easy to amend Support from... Read review
Ernesto E.
EE
Highlight the features and the competitive price of the solution. Read review
Seller Details
Seller
Trengo
Year Founded
2017
HQ Location
Utrecht, Utrecht, Netherlands
Twitter
@TrengoHQ
283 Twitter followers
LinkedIn® Page
www.linkedin.com
97 employees on LinkedIn®
DevRev
(165)4.4 out of 5
Entry Level Price:$19.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Computer is an AI teammate, by DevRev, that unifies your knowledge, automates work, and delivers Team Intelligence across every workflow. Unlike other AI tools, Computer connects structured data (C

    Users
    • Product Manager
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 53% Mid-Market
    • 34% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DevRev features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Integrations
    Average: 8.5
    8.5
    Trends
    Average: 8.0
    7.8
    Performance Tracking
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Insurance
    UI
    allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DevRev
    Company Website
    Year Founded
    2020
    HQ Location
    Palo Alto, CA
    Twitter
    @devrev
    3,246 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    889 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Computer is an AI teammate, by DevRev, that unifies your knowledge, automates work, and delivers Team Intelligence across every workflow. Unlike other AI tools, Computer connects structured data (C

Users
  • Product Manager
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 53% Mid-Market
  • 34% Small-Business
DevRev features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.7
Integrations
Average: 8.5
8.5
Trends
Average: 8.0
7.8
Performance Tracking
Average: 8.3
Verified User in Insurance
UI
allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives... Read review
Seller Details
Seller
DevRev
Company Website
Year Founded
2020
HQ Location
Palo Alto, CA
Twitter
@devrev
3,246 Twitter followers
LinkedIn® Page
www.linkedin.com
889 employees on LinkedIn®